3 Collections Officer jobs in India

Company Overview

Margadarsi Chit Fund Pvt Ltd., part of the esteemed Ramoji Rao Group, is a well-established financial services provider with over 62 years of experience. Renowned for our customer-centric and trustworthy services, we offer diversified financial solutions across Telangana, Andhra Pradesh, Karnataka, and Tamil Nadu with 122 branches. Headquartered in Hyderabad, we belong to the Financial Services industry, fostering a team of 1,001 to 5,000 dedicated employees. For more details, visit .

Job Overview

We are seeking a dedicated Recovery Officer to join our team in Hyderabad on a full-time basis. This junior-level position requires a maximum of 3 years of work experience in a similar role. As a Recovery Officer, you will be tasked with managing debt recovery processes efficiently, playing a key role in maintaining customer relationships, and ensuring risk mitigation in financial services. Since, the job is field oriented only MALE candidates are preferred.

We have requirements in the following Branches in Hyderabad:

Kompally, Shamshabad, Hastinapuram, Gachibowli, Madhapur and Uppal

Qualifications and Skills

• Proficiency in debt collection techniques to efficiently manage recoveries and reduce outstanding debts (Mandatory skill).
• Strong customer relationship management skills to maintain and build lasting connections with clients (Mandatory skill).
• Excellent communication skills to effectively interact and negotiate with diverse clients and internal teams (Mandatory skill).
• Strong negotiation skills to reach acceptable debt recovery solutions and settlements.
• Risk assessment abilities to identify potential financial risks and develop mitigation strategies.
• Excellent conflict resolution capabilities to manage and resolve disputes amicably and promptly.
• Analytical skills to assess financial data and trends impacting recovery processes.
• Detail-oriented approach to accurately manage records and documentation related to debt recovery activities.

Roles and Responsibilities

• Execute recovery strategies to efficiently collect overdue payments and manage defaulting accounts.
• Maintain and enhance customer relationships to foster trust and loyalty while ensuring prompt recovery processes.
• Analyze financial statements and debtor records to determine recovery actions and procedures.
• Communicate with customers to negotiate repayment plans and settlements effectively.
• Collaborate with internal departments to ensure cohesive execution of recovery strategies.
• Prepare and maintain detailed reports of recovery activities for management review.
• Identify potential risks in debt recovery and implement appropriate mitigation actions.
• Attend meetings to provide updates on recovery status and suggest improvements to existing processes.

Skills required:

• UK Collections experience, preferably in Motor Vehicle.
• Experience in credit control, arrears calling or default management in the finance industry.
• Strong written and verbal communication skills. Attention to detail . Familiarity with forbearance, arrears management, and litigation processes.
• Strong grasp of FCA regulations, Consumer Credit Act, and GDPR
• Strong understanding of FCA regulations, insolvency procedures, and customer vulnerability protocols.
• Excellent communication, analytical, and problem-solving skills.
• Asset & Agreement Management. Financial Adjustments (Credit amendments, fee reversals, forbearance etc

Responsibility:

• Identifying, managing and supervising risk within defined risk appetite metrics and risk frameworks.
• Working with customers to identify and arrange suitable and sustainable payment plans which match their current financial circumstances.
• Negotiating the repayment of outstanding arrears by our customers including alternative options of resolution as appropriate.
• Completing Income & Expenditure with customers to assess affordability and agree a resolution to which ensures we are treating customers fairly.
• Identifying a variety of customer types making key decisions on how to proceed ensuring our customer is at the heart of what we do.
• Acting with due care where a customer is identified as being vulnerable, and ensuring forbearance is applied as appropriate.
• Treat customers fairly and deliver fair customer outcomes in all of our day-to-day processes. Working within a team environment, building relationships and rapport with both colleagues and customers. Continue to develop self and role by studying relevant training materials and product information and continually develop and improve product knowledge.