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Manager Workers Compensation & Injury Management

Afford is seeking an experienced and proactive Injury Management & Workers Compensation Manager to oversee the organisation’s workers compensation claims and injury management programs. You will also drive continuous improvement in injury prevention and overall wellbeing.

You will be responsible for:

• Overseeing the workers' compensation management process, including early intervention, injury management, rehabilitation, and return-to-work services, to ensure best practices and successful return-to-work outcomes.
• Serving as the Return to Work (RTW) Coordinator, managing a portfolio of injury cases and collaborating with employees, practitioners, and line managers to facilitate recovery and return-to-work planning, including on-site visits and case conferences.
• Liaising with injured employees, caregivers, line managers, payroll representatives, treating health professionals, and insurance representatives to ensure support and proper administration processes.
• Managing the timely submission of workers' compensation claims, ensuring compliance with insurance conditions
• In collaboration with Payroll, managing weekly workers' compensation payments in scheme states, ensuring compliance with legislation and agreements, including payment reconciliation and auditing.
• Providing expert guidance to line managers on workplace injury management.
• In collaboration with the Chief People & Brand Officer regularly review Afford's workers' compensation arrangements against available options to ensure cost-effectiveness and manage and negotiate premium renewals on the most favourable terms.
• Providing effective and timely reporting on cost impacts on premiums, claims trends, benchmarking, and premium forecasting.
• Overseeing governance, including statutory reporting, such as annual wage declarations and wage audits.

About you:

In addition to your passion for people and safety, we see you as having

• Tertiary qualification(s) in a health/injury management discipline (e.g., Occupational Therapy, Physiotherapy, Exercise Physiology, Nursing, or Psychology) or related field experience
• Deep technical knowledge and understanding of workers' compensation and injury management laws, codes, standards, and associated obligations
• Extensive experience managing workers' compensation and injury management across multi-site and multi-jurisdictional environments
• Proven track record in driving significant improvements in workers' compensation claims, liabilities, processes, and systems
• Demonstrated ability to liaise, advise, and negotiate effectively with key stakeholders, including management, staff, regulators, and industrial organisations
• Return to Work (RTW) Certification in relevant jurisdictions
• Experience using SOLV-Injury is preferred
• High-level numerical and analytical skills, along with well-structured written and communication skills
• Proven ability to work autonomously, multi-task, and prioritise work
• Experience working with LPR workers' compensation insurance schemes is desirable
• Strong ability to coach, advise, and guide people leaders
• Strong personal commitment to working in a for purpose organisation
• Demonstrated ability to deliver high quality customer focussed services.
• Excellent communication, and interpersonal skills
• Current ‘C’ class driver’s licence.

About the Australian Foundation for Disability (Afford)

Our Purpose is to create an inclusive world where human rights are released. A world where people of all abilities come together to share in life’s adventure.

We are dedicated to safeguarding and enhancing the well-being and safety of our clients, their families, and carers.

At Afford we say ‘you can connect today, and we can explore tomorrow together’ – because we are proud to put our consumers at the heart of our work and create environments where independence flourishes, skills are nurtured, and barriers are overcome.

Join us in making our vision a reality.

Why join AFFORD?

• We offer many benefits including flexible working options, a fantastic Employee Reward & Recognition programs, and a fitness passport.
• You can salary package up to $15,900 pa of your pre-tax salary for everyday expenses and up to $2,650 pa for entertainment expenses, meaning you take home more pay! 
• We believe that support and care is a lifelong commitment. Be part of a team focused on amplifying our positive impact with one clear goal: enhancing the lives of the people we support.
• Work alongside people who genuinely care about you and what you achieve. We are focused on growing and investing in our teams, supporting them to be the best they can be. 
• We value diversity, inclusion and belonging. We strive to create a work environment where all employees can contribute and are valued.
• Afford is committed to deepening our relationships with Aboriginal and Torres Strait Islander people.  We have a Reflect RAP to guide our efforts to build strong relationships and enhance respect between Aboriginal and Torres Strait Islander peoples and other communities.
• Our co-designed values unite us and set the tone of our working environment: Kind, Clear, Team, Explore.

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