607 Compliance Program jobs in India

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn whilst also giving our people the flexibility to work remotely for part of the week.

Reporting Structure

• Direct Reporting: Senior Counsel, Investigations and Global Compliance (Mexico City). Ultimate roll up: Chief Compliance Officer (U.S.-based)

• Dotted-Line Reporting: Pune Site Lead

Position Overview

Zendesk is seeking a proactive and detail-oriented Compliance Manager/Program Manager to help lead and manage the development, implementation, and maintenance of our compliance program, ensuring we meet all regulatory requirements and industry standards. This individual will play a critical role in protecting our organization, and for the India location, will serve as the local point of contact for compliance matters, working closely with global and regional stakeholders to ensure operations in India align with both local regulatory requirements and Zendesk’s global compliance standards.

Note: this role requires you to to be based in Pune.

Key Responsibilities

• Serve as the primary compliance representative for the India office, ensuring adherence to applicable laws, regulations, and internal policies.

• Coordinate with Legal, HR, IT, Finance, and other functions to ensure compliance across all operations. Coordinate and support the India Compliance Committee (ICC) to ensure cross-functional collaboration and escalation of key issues.

• Foster a company culture of integrity and ethics by promoting compliance and ethical business practices.

• Lead and support compliance initiatives, including policy implementation, employee training, and monitoring activities.

• Facilitate investigations, assessments, or audits related to compliance topics.

• Monitor and report on the local compliance landscape, risks, and escalations to senior management.

• Stay up-to-date with industry regulations and trends to ensure programs are current and effective.

• Partner with the local site lead for day-to-day compliance engagement and alignment with business operations.

• Liaise with Indian regulators and legal advisors as needed for filings, inquiries, or regulatory developments.

• Maintain accurate and up-to-date compliance documentation and coordinate with internal departments for monitoring and auditing, including managing a calendar of filing timelines.

• Identify local Compliance Champions across departments to promote awareness and reporting obligations.

• Support the design and implementation of an operational compliance playbook for India.

Minimum Qualifications

• Bachelor’s degree or foreign equivalent; advanced degree in law, compliance, or related field preferred with a minimum 10–12 years of experience in compliance, risk management, legal, or regulatory affairs, preferably within a multinational organization.

• Strong understanding of Indian regulatory and corporate governance requirements.

• Excellent analytical, organizational, and communication skills; fluency in English.

• Excellent communication and stakeholder engagement skills.

• Demonstrated ability to work independently and collaboratively while managing multiple projects and priorities while coordinating across global and local teams.

• Sound, balanced legal and business judgment incorporating risk management to foster a company culture of integrity and ethics.

• Strong analytical and problem-solving skills, with the ability to distill complex issues into clear, actionable recommendations.

• Demonstrated experience proactively identifying, scoping, and implementing new solutions.

• Developed and implemented role-based training programs.

• Integrity, sound judgment, and the ability to handle sensitive matters with discretion.

What We Offer

• An opportunity to work with a global compliance team committed to ethical leadership and continuous improvement.

• Exposure to cross-border compliance strategy, implementation, and operational integration.

• A collaborative, flexible, and learning-oriented environment.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

• Develop hardening standards and translate into tool recognized format. (Example : should aware regex writing skill and implement in Policy Compliance  module in Qualys  )
• Knowledge of identifying true and false positive against to the hardening standards
• Perform Vulnerability assessment & Policy Compliance using leading Vulnerability Scanning  solutions like Qualys, Nessus etc.
• Experience in Cloud Agent, VMDR
• Perform false positive validation and ensure delivery of quality reports.
• Act as a technical SME to analyse the configuration compliance & underlying mechanism on the identification of compliance results.
• Provide technical advice and support on remediation to infrastructure / application support teams.
• Review findings and identify root causes for common issues and provide recommendations for sustainable improvements.
• Understand security policies, procedures and guidelines to all levels of management and staff.
• Communicate effectively orally and in writing and establish cooperative working relationships.
• Provide suggestion to improve vulnerability Management service based on current trends in information technology (Network, system security software and hardware).
• Act as line manager in the absence of team lead.
• People & Talent *
• Minimum 4-6 years of experience in Information security and preferably in Banking and Financial services sector
• In-depth working experience on Operating System, Network devices such as routers, switches, firewalls, load balancers and proxy will be added advantage for the role.
• Bachelor Degree in Engineering, Computer Science/Information Technology or its equivalent.
• Industry certifications will be a plus e.g. CISSP, CCNA Security, CCIE, CCNP Security, CISA, CRISC and CISM.
• Strong knowledge and subject matter expertise in multiple areas within Information Security.
• Hands on skill and expertise in performing risk / threat assessments/risk consulting.
• Excellent written, oral communication and reporting skills.
• Provides technical leadership, expertise and direction working with district and college technical staff for design and implementation of information technology security systems.
• Develops strategy for propagating, maintaining, and measuring compliance against security policies, standards, and guidelines district-wide.
• Time management and organizational skills
• Ability and desire to learn new skills quickly
• Performs other related duties as assigned.
• ROLE SPECIFIC TECHNICAL Skills And Competencies and Proficiency Levels  *
• Technical Competency Name:
• Proficiency Levels
• Knowledge in industry hardening standards on operating systems, network devices
• Advanced
• Qualys, RAPID7, Tanium COMPLY, Nessus
• Expert
• Strong Linux Shell experience and Solid knowledge of programming languages is needed, Python etc.,
• Core
• ITIL Concepts
• Core
• Knowledge on latest vulnerabilities & threats
• Expert
• Hands on skill and expertise in performing risk / threat assessments/risk consulting
• Core
• (Please select target proficiency level)
• Policy Compliance, Qualys

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

About us

Action on Poverty (AOP) is a secular, not-for-profit non-government organisation (NGO), founded in Australia in 1968 and incorporated in the state of NSW in 1983. AOP supports Programs in Africa, the South Pacific, Southeast Asia and South Asia. Working in partnership with others is a key feature of our work. We focus on strengthening and empowering local NGOs Civil Society groups in developing countries so that they can better meet their aspirations. AOP holds full accreditation with the Australian Government and is a signatory to the Australian Council for International Development (ACFID) Code of Conduct, which requires high standards of corporate governance, public accountability and financial management to be in place.
AOP’s Strategic Plan for 2024-29 outlines three strategic objectives:
1. Sustainable impacts on poverty reduction
AOP initiatives have positive and measurable impacts in communities, reflective of their priorities.
2. Recognised leader in reducing poverty in innovative ways
Key stakeholders recognise AOP’s reputation for co-designing scalable community development initiatives.
3. Operational excellence
AOP’s operating model reflects best practice financial management, program management and governance frameworks.

Our work is funded by contributions made by the Australian public and from the Department of Foreign Affairs and Trade (DFAT) through the Australian NGO Corporation Program (ANCP).

Our vision

All people thriving in a world without poverty.

Our mission

To be the catalyst that mobilises and collaborates with changemakers globally to create environments free from poverty in which communities flourish. We partner with changemakers in local communities around the world to convert new or innovative ideas into scalable, evidence based and cost-effective solutions that address the root causes of poverty. Our support and solutions are tailored to meet community needs and priorities.

Purpose

The Program Compliance Manager is a key role within AOP, designed to ensure adherence to compliance standards, enhance partner capacity, and support the organisation in maintaining compliance with DFAT’s Australian NGO accreditation and the ACFID Code of Conduct. This position integrates capacity-building initiatives with compliance activities, strengthening AOP’s partnerships, operational integrity, and accountability.

Key relationships

Program Effectiveness Team

Qualifications

• A Graduate qualification in international development or a related field.
• Minimum of 5 years of experience in compliance and risk management, capacity building, and project management within an international development context.
• Demonstrable knowledge of international development issues, DFAT policies, and the Australian NGO context.
• Proficient in using Microsoft products and other information management and IT communications platforms.
• Strong understanding of regulatory frameworks, donor compliance requirements, and financial management principles.
• Excellent communication and interpersonal abilities, with experience in training and mentoring.
• High attention to detail and ability to manage complex documentation requirements.

Personal Characteristics

• The highest levels of integrity.
• Be a team player.
• Have passion and enthusiasm for the work we do in the sector.
• Critical Thinking & Problem-Solving
• Adaptability & Resilience.
• Confidence in guiding teams and ensuring adherence to policies
• Be collaborative yet able to work effectively independently.

Travel

The ability to travel is a requirement of this role. International and domestic travel may be required.

Policy & Conduct

All employees of Action on Poverty make a personal commitment to the organisation’s mission and values and indicate this by signing Action on Poverty’s Staff Code of Conduct. Personal and professional conduct is expected to be consistent with all expectations set out in Action on Poverty’s policies and Employee Manual.

Compliance Oversight & Risk Management

• Ensure compliance with DFAT’s Australian NGO accreditation requirements by leading or supporting relevant audits, assessments, and reporting processes.
• Maintain up-to-date knowledge of DFAT’s standards and guidelines, advising AOP teams and partners on compliance expectations.
• Collaborate with the Senior Management Team to review and update AOP’s policies and procedures, ensuring they reflect DFAT and donor requirements.
• Ensure all programs comply with donor regulations, legal requirements, and internal policies.
• Coordinate policy dissemination and compliance training for AOP staff and partners, with a focus on areas such as safeguarding, counter-terrorism financing, gender equity, disability inclusion, and environmental sustainability.
• Manage and update AOP’s compliance tracking systems, maintaining accurate records of partner compliance, risks, and mitigation actions.

Strategic Compliance & Capacity Building

• Ensure compliance and capacity-building priorities are integrated into AOP’s strategic planning and DFAT accreditation requirements.
• Conduct Capacity Risk Assessments (CRAs) and co-design development plans to strengthen partner governance, financial accountability, and safeguarding.
• Coordinate training programs with Program Managers to enhance partner capabilities in risk management, program oversight, and compliance.
• Develop and distribute training materials, toolkits, and guidelines tailored to partner needs.
• Facilitate peer learning, including workshops, exchanges, and mentoring programs.
• Monitor and evaluate capacity-building initiatives, using feedback for continuous improvement.
• Provide ongoing coaching and technical support to partners.
• Support compliance-related logistics and internal communications.

Quality Assurance

• Support AOP’s efforts to prepare for the accreditation, coordinating documentation, evidence collation, and policy alignment.
• Conduct internal reviews to assess gaps in compliance and work with relevant teams to address findings.
• Facilitate self-assessments and capacity gap analyses to ensure readiness for accreditation and ongoing compliance.
• Maintain a compliance register to track accreditation milestones, report deadlines, and policy review schedules.
• Maintain an updated database of policy statuses and ensure compliance with AOP guidelines.

Contract & Grant Compliance

• Ensure all grants and contracts are executed in accordance with donor requirements and organisational policies.
• Review funding agreements and provide compliance guidance to ensure adherence to regulatory and contractual obligations.
• Monitor partner performance and compliance, addressing any concerns transparently and collaboratively to maintain accountability and program integrity.

Monitoring, Evaluation, and Learning (MEL)

• Support the development and implementation of robust MEL frameworks to track capacity-building outcomes and compliance progress.
• Update and maintain Project databases as required.
• Coordinate with the Program Team to monitor and track the delivery of capacity-building activities, ensuring alignment with project timelines and objectives.
• Input CRA results and complete partner surveys in the SOPACT system, maintaining accurate and up-to-date records for monitoring and reporting purposes.
• Facilitate the sharing of lessons learned and best practices across AOP programs and partnerships to promote continuous improvement.

HOW TO APPLY

Interested candidates are invited to submit their CV and cover letter in English with the subject line of “Program and Compliance Manager Application – Your name ” to *** at your earliest convenience. The recruitment process will close once a suitable candidate is found. While we appreciate all responses, only shortlisted candidates will be contacted.

AOP is an equal-opportunity employer and a child-safe organisation, AOP does not discriminate on the grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation. All employees, volunteers, and interns are required to comply with AOP Policies. The successful candidate will be subject to reference checks, a police check, and a working with children check.

• Facilitate affiliate marketing activities in collaboration with the Program Compliance team
• Deliver outstanding service to our advertiser clients as part of the Program Compliance team
• Audit publisher content for accuracy according to each client's approved promotional details and program policies
• Perform content and campaign reviews/audits based on specified criteria
• Assess the results of content monitoring technologies, validate violations, and enter details into reporting platform
• Monitor search engines for joined publishers bidding on client trademarks, applicable keyword terms, and recording the violations in the reporting platform
• Collaborate with teammates locally and across regions
• Participate in internal team meetings and special projects
• Send violation notices and follow up to ensure the issues are resolved
• Manage publisher outreach and communicate with clients
• Lead new account or tool-related transitions for the team
• Identify opportunities to improve process efficiency

• 2 years of related experience in content auditing, digital media or client services role
• Bachelor's degree
• Self-driven and laser-focused individual who takes the initiative to solve problems
• Thorough and detail-oriented with excellent time-management and follow-through skills
• Strong written and verbal communication skills
• Critical thinking skills with the ability to understand and interpret policy
• Decisive with excellent judgment in policy enforcement
• Great teammate capable of working in a fast-paced environment
• Basic knowledge on MS office suite
• Ability to multitask and keen attention to detail
• Prior experience in a content auditing role will be helpful
• Basic knowledge of Affiliate Marketing will be an added advantage
• Quick learner

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.