122 Concierge jobs in India
Concierge
Goa, Goa
Lohono Stays
Posted 1 day ago
Job Viewed
Job Description
Designation: Concierge
BU: Lohono
Dept.: Rentals & Hospitality
Sub Dept.: Guest Relations
Location: Goa / Alibaug / Mumbai / Srinagar
Key Responsibilities:
- Assist Guest Relations Executives in ensuring seamless guest arrivals and departures
- Prepare and organize welcome kits, local guides, and in-villa information for guests
- Respond promptly to guest inquiries and requests with warmth and professionalism
- Coordinate reservations, transport, dining, spa services, and local experiences for guests
- Offer personalized recommendations for local attractions, restaurants, and activities
- Maintain updated records of guest preferences, requests, and service feedback
- Support guest complaint resolution by escalating to the Guest Relations Executive when necessary
- Ensure timely execution of special requests such as celebrations, surprises, or amenities
- Monitor villa readiness and coordinate with housekeeping, transport, and maintenance teams
Key Requirements:
Education: Diploma or Degree in Hospitality / Hotel Management
Technical Skills:
- Strong understanding of guest service basics and hospitality etiquette
- Ability to use guest management systems, reservation platforms, and communication tools
Personal Traits:
- Friendly, approachable, and customer-focused attitude
- Strong interpersonal and communication skills
- Polite, well-groomed, and confident demeanor
- Willingness to learn and take initiative under guidance
- Adaptability to work in a dynamic, high-touch luxury environment
Reporting to: Guest Relations Manager
This advertiser has chosen not to accept applicants from your region.
0
Concierge
Panjim, Goa
Lohono Stays
Posted 1 day ago
Job Viewed
Job Description
Designation: Concierge
BU: Lohono
Dept.: Rentals & Hospitality
Sub Dept.: Guest Relations
Location: Goa / Alibaug / Mumbai / Srinagar
Key Responsibilities:
Assist Guest Relations Executives in ensuring seamless guest arrivals and departures
Prepare and organize welcome kits, local guides, and in-villa information for guests
Respond promptly to guest inquiries and requests with warmth and professionalism
Coordinate reservations, transport, dining, spa services, and local experiences for guests
Offer personalized recommendations for local attractions, restaurants, and activities
Maintain updated records of guest preferences, requests, and service feedback
Support guest complaint resolution by escalating to the Guest Relations Executive when necessary
Ensure timely execution of special requests such as celebrations, surprises, or amenities
Monitor villa readiness and coordinate with housekeeping, transport, and maintenance teams
Key Requirements:
Education: Diploma or Degree in Hospitality / Hotel Management
Technical Skills:
Strong understanding of guest service basics and hospitality etiquette
Ability to use guest management systems, reservation platforms, and communication tools
Personal Traits:
Friendly, approachable, and customer-focused attitude
Strong interpersonal and communication skills
Polite, well-groomed, and confident demeanor
Willingness to learn and take initiative under guidance
Adaptability to work in a dynamic, high-touch luxury environment
Reporting to: Guest Relations Manager
BU: Lohono
Dept.: Rentals & Hospitality
Sub Dept.: Guest Relations
Location: Goa / Alibaug / Mumbai / Srinagar
Key Responsibilities:
Assist Guest Relations Executives in ensuring seamless guest arrivals and departures
Prepare and organize welcome kits, local guides, and in-villa information for guests
Respond promptly to guest inquiries and requests with warmth and professionalism
Coordinate reservations, transport, dining, spa services, and local experiences for guests
Offer personalized recommendations for local attractions, restaurants, and activities
Maintain updated records of guest preferences, requests, and service feedback
Support guest complaint resolution by escalating to the Guest Relations Executive when necessary
Ensure timely execution of special requests such as celebrations, surprises, or amenities
Monitor villa readiness and coordinate with housekeeping, transport, and maintenance teams
Key Requirements:
Education: Diploma or Degree in Hospitality / Hotel Management
Technical Skills:
Strong understanding of guest service basics and hospitality etiquette
Ability to use guest management systems, reservation platforms, and communication tools
Personal Traits:
Friendly, approachable, and customer-focused attitude
Strong interpersonal and communication skills
Polite, well-groomed, and confident demeanor
Willingness to learn and take initiative under guidance
Adaptability to work in a dynamic, high-touch luxury environment
Reporting to: Guest Relations Manager
This advertiser has chosen not to accept applicants from your region.
1
Concierge
Lohono Stays
Posted today
Job Viewed
Job Description
Designation: Concierge
BU: Lohono
Dept.: Rentals & Hospitality
Sub Dept.: Guest Relations
Location: Goa / Alibaug / Mumbai / Srinagar
Key Responsibilities:
- Assist Guest Relations Executives in ensuring seamless guest arrivals and departures
- Prepare and organize welcome kits, local guides, and in-villa information for guests
- Respond promptly to guest inquiries and requests with warmth and professionalism
- Coordinate reservations, transport, dining, spa services, and local experiences for guests
- Offer personalized recommendations for local attractions, restaurants, and activities
- Maintain updated records of guest preferences, requests, and service feedback
- Support guest complaint resolution by escalating to the Guest Relations Executive when necessary
- Ensure timely execution of special requests such as celebrations, surprises, or amenities
- Monitor villa readiness and coordinate with housekeeping, transport, and maintenance teams
Key Requirements:
Education: Diploma or Degree in Hospitality / Hotel Management
Technical Skills:
- Strong understanding of guest service basics and hospitality etiquette
- Ability to use guest management systems, reservation platforms, and communication tools
Personal Traits:
- Friendly, approachable, and customer-focused attitude
- Strong interpersonal and communication skills
- Polite, well-groomed, and confident demeanor
- Willingness to learn and take initiative under guidance
- Adaptability to work in a dynamic, high-touch luxury environment
Reporting to: Guest Relations Manager
This advertiser has chosen not to accept applicants from your region.
2
Concierge
Lohono Stays
Posted today
Job Viewed
Job Description
Designation: Concierge
BU: Lohono
Dept.: Rentals & Hospitality
Sub Dept.: Guest Relations
Location: Goa / Alibaug / Mumbai / Srinagar
Key Responsibilities:
- Assist Guest Relations Executives in ensuring seamless guest arrivals and departures
- Prepare and organize welcome kits, local guides, and in-villa information for guests
- Respond promptly to guest inquiries and requests with warmth and professionalism
- Coordinate reservations, transport, dining, spa services, and local experiences for guests
- Offer personalized recommendations for local attractions, restaurants, and activities
- Maintain updated records of guest preferences, requests, and service feedback
- Support guest complaint resolution by escalating to the Guest Relations Executive when necessary
- Ensure timely execution of special requests such as celebrations, surprises, or amenities
- Monitor villa readiness and coordinate with housekeeping, transport, and maintenance teams
Key Requirements:
Education: Diploma or Degree in Hospitality / Hotel Management
Technical Skills:
- Strong understanding of guest service basics and hospitality etiquette
- Ability to use guest management systems, reservation platforms, and communication tools
Personal Traits:
- Friendly, approachable, and customer-focused attitude
- Strong interpersonal and communication skills
- Polite, well-groomed, and confident demeanor
- Willingness to learn and take initiative under guidance
- Adaptability to work in a dynamic, high-touch luxury environment
Reporting to: Guest Relations Manager
This advertiser has chosen not to accept applicants from your region.
3
Concierge
Goa, Goa
Lohono Stays
Posted 1 day ago
Job Viewed
Job Description
Designation: Concierge
BU: Lohono
Dept.: Rentals & Hospitality
Sub Dept.: Guest Relations
Location: Goa / Alibaug / Mumbai / Srinagar
Key Responsibilities:
- Assist Guest Relations Executives in ensuring seamless guest arrivals and departures
- Prepare and organize welcome kits, local guides, and in-villa information for guests
- Respond promptly to guest inquiries and requests with warmth and professionalism
- Coordinate reservations, transport, dining, spa services, and local experiences for guests
- Offer personalized recommendations for local attractions, restaurants, and activities
- Maintain updated records of guest preferences, requests, and service feedback
- Support guest complaint resolution by escalating to the Guest Relations Executive when necessary
- Ensure timely execution of special requests such as celebrations, surprises, or amenities
- Monitor villa readiness and coordinate with housekeeping, transport, and maintenance teams
Key Requirements:
Education: Diploma or Degree in Hospitality / Hotel Management
Technical Skills:
- Strong understanding of guest service basics and hospitality etiquette
- Ability to use guest management systems, reservation platforms, and communication tools
Personal Traits:
- Friendly, approachable, and customer-focused attitude
- Strong interpersonal and communication skills
- Polite, well-groomed, and confident demeanor
- Willingness to learn and take initiative under guidance
- Adaptability to work in a dynamic, high-touch luxury environment
Reporting to: Guest Relations Manager
This advertiser has chosen not to accept applicants from your region.
4
Concierge
Panjim, Goa
Lohono Stays
Posted 2 days ago
Job Viewed
Job Description
Designation: Concierge
BU: Lohono
Dept.: Rentals & Hospitality
Sub Dept.: Guest Relations
Location: Goa / Alibaug / Mumbai / Srinagar
Key Responsibilities:
Assist Guest Relations Executives in ensuring seamless guest arrivals and departures
Prepare and organize welcome kits, local guides, and in-villa information for guests
Respond promptly to guest inquiries and requests with warmth and professionalism
Coordinate reservations, transport, dining, spa services, and local experiences for guests
Offer personalized recommendations for local attractions, restaurants, and activities
Maintain updated records of guest preferences, requests, and service feedback
Support guest complaint resolution by escalating to the Guest Relations Executive when necessary
Ensure timely execution of special requests such as celebrations, surprises, or amenities
Monitor villa readiness and coordinate with housekeeping, transport, and maintenance teams
Key Requirements:
Education: Diploma or Degree in Hospitality / Hotel Management
Technical Skills:
Strong understanding of guest service basics and hospitality etiquette
Ability to use guest management systems, reservation platforms, and communication tools
Personal Traits:
Friendly, approachable, and customer-focused attitude
Strong interpersonal and communication skills
Polite, well-groomed, and confident demeanor
Willingness to learn and take initiative under guidance
Adaptability to work in a dynamic, high-touch luxury environment
Reporting to: Guest Relations Manager
BU: Lohono
Dept.: Rentals & Hospitality
Sub Dept.: Guest Relations
Location: Goa / Alibaug / Mumbai / Srinagar
Key Responsibilities:
Assist Guest Relations Executives in ensuring seamless guest arrivals and departures
Prepare and organize welcome kits, local guides, and in-villa information for guests
Respond promptly to guest inquiries and requests with warmth and professionalism
Coordinate reservations, transport, dining, spa services, and local experiences for guests
Offer personalized recommendations for local attractions, restaurants, and activities
Maintain updated records of guest preferences, requests, and service feedback
Support guest complaint resolution by escalating to the Guest Relations Executive when necessary
Ensure timely execution of special requests such as celebrations, surprises, or amenities
Monitor villa readiness and coordinate with housekeeping, transport, and maintenance teams
Key Requirements:
Education: Diploma or Degree in Hospitality / Hotel Management
Technical Skills:
Strong understanding of guest service basics and hospitality etiquette
Ability to use guest management systems, reservation platforms, and communication tools
Personal Traits:
Friendly, approachable, and customer-focused attitude
Strong interpersonal and communication skills
Polite, well-groomed, and confident demeanor
Willingness to learn and take initiative under guidance
Adaptability to work in a dynamic, high-touch luxury environment
Reporting to: Guest Relations Manager
This advertiser has chosen not to accept applicants from your region.
5
Concierge
Lohono Stays
Posted today
Job Viewed
Job Description
Designation: Concierge
BU: Lohono
Dept.: Rentals & Hospitality
Sub Dept.: Guest Relations
Location: Goa / Alibaug / Mumbai / Srinagar
Key Responsibilities:
- Assist Guest Relations Executives in ensuring seamless guest arrivals and departures
- Prepare and organize welcome kits, local guides, and in-villa information for guests
- Respond promptly to guest inquiries and requests with warmth and professionalism
- Coordinate reservations, transport, dining, spa services, and local experiences for guests
- Offer personalized recommendations for local attractions, restaurants, and activities
- Maintain updated records of guest preferences, requests, and service feedback
- Support guest complaint resolution by escalating to the Guest Relations Executive when necessary
- Ensure timely execution of special requests such as celebrations, surprises, or amenities
- Monitor villa readiness and coordinate with housekeeping, transport, and maintenance teams
Key Requirements:
Education: Diploma or Degree in Hospitality / Hotel Management
Technical Skills:
- Strong understanding of guest service basics and hospitality etiquette
- Ability to use guest management systems, reservation platforms, and communication tools
Personal Traits:
- Friendly, approachable, and customer-focused attitude
- Strong interpersonal and communication skills
- Polite, well-groomed, and confident demeanor
- Willingness to learn and take initiative under guidance
- Adaptability to work in a dynamic, high-touch luxury environment
Reporting to: Guest Relations Manager
This advertiser has chosen not to accept applicants from your region.
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6
Concierge Associate
Mumbai, Maharashtra
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Three Sixty West Mumbai, Dr. A B Road, Mumbai, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Three Sixty West Mumbai, Dr. A B Road, Mumbai, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
7
Concierge-Chief
Hyderabad, Andhra Pradesh
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Hyderabad Mindspace, Raheja IT Park, Hitec City, Hyderabad, Telangana, India, 500 081VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests' needs and information prior to arrival that will lead to a unique, memorable and personal stay.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
**CORE WORK ACTIVITIES**
**Maintaining Concierge Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
- Establishes relationships with local attractions, restaurants and other businesses to enhance guests' experiences.
- Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
- Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
- Provides check-in and check-out services and handles reservations when needed.
- Maintains knowledge of rooms and their locations, services and facilities of the hotel.
- Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
- Responds to emergency situations using appropriate procedures.
- Maintains awareness of daily operations and events at the hotel.
- Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
- Provides warm welcome and anticipation of guest needs throughout their stay.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
**Ensuring Exceptional Customer Service**
- Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
- Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Supports employees understanding of customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives and the peers on relevant information in a timely manner.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Hyderabad Mindspace, Raheja IT Park, Hitec City, Hyderabad, Telangana, India, 500 081VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests' needs and information prior to arrival that will lead to a unique, memorable and personal stay.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
**CORE WORK ACTIVITIES**
**Maintaining Concierge Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
- Establishes relationships with local attractions, restaurants and other businesses to enhance guests' experiences.
- Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
- Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
- Provides check-in and check-out services and handles reservations when needed.
- Maintains knowledge of rooms and their locations, services and facilities of the hotel.
- Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
- Responds to emergency situations using appropriate procedures.
- Maintains awareness of daily operations and events at the hotel.
- Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
- Provides warm welcome and anticipation of guest needs throughout their stay.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
**Ensuring Exceptional Customer Service**
- Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
- Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Supports employees understanding of customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives and the peers on relevant information in a timely manner.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
8
Concierge Executive
Hilton
Posted 2 days ago
Job Viewed
Job Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Concierge Supervisor monitors all services provided by the Concierge associates and ensure the smooth operation of the Concierge.
**What will I be doing?**
As the Concierge Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Follow the procedures on luggage related matters and deputize the Chief Concierge in his / her absence to ensure that operations run smoothly.
- Assist the Chief Concierge with manpower planning in accordance to requirements.
- Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
- Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed.
- Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure.
- Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
- Follow-up on other tasks assigned by your superior.
- Understand local tourism culture and city profile to provide considerate service to guests.
**What are we looking for?**
A Concierge Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour`s, skills, and values that follow:
- Secondary School education or above.
- At least 1 year in a supervisory level position in Concierge operation.
- Fluent in English to meet business needs.
- Appreciate Hilton culture.
- Good character and ethics.
- Strictly obey the relevant laws and regulations, internal policies and implementations.
- Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, a sense of decency, honest and reliable.
- Have a strong sense of responsibility and learning ability.
- Hotel management major preferred, but not required.
- Member of the Golden Key Association preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Concierge Executive_
**Location:** _null_
**Requisition ID:** _HOT0BTE8_
**EOE/AA/Disabled/Veterans**
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Concierge Supervisor monitors all services provided by the Concierge associates and ensure the smooth operation of the Concierge.
**What will I be doing?**
As the Concierge Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Follow the procedures on luggage related matters and deputize the Chief Concierge in his / her absence to ensure that operations run smoothly.
- Assist the Chief Concierge with manpower planning in accordance to requirements.
- Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
- Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed.
- Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure.
- Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
- Follow-up on other tasks assigned by your superior.
- Understand local tourism culture and city profile to provide considerate service to guests.
**What are we looking for?**
A Concierge Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour`s, skills, and values that follow:
- Secondary School education or above.
- At least 1 year in a supervisory level position in Concierge operation.
- Fluent in English to meet business needs.
- Appreciate Hilton culture.
- Good character and ethics.
- Strictly obey the relevant laws and regulations, internal policies and implementations.
- Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, a sense of decency, honest and reliable.
- Have a strong sense of responsibility and learning ability.
- Hotel management major preferred, but not required.
- Member of the Golden Key Association preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Concierge Executive_
**Location:** _null_
**Requisition ID:** _HOT0BTE8_
**EOE/AA/Disabled/Veterans**
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