4,597 Concierge jobs in India

Job Title: Concierge Executive

Location: Thane

Experience: Minimum 1 year

Roles and Responsibilities:

• Serve as the primary liaison between patients, families, healthcare professionals (HCP) staff, and vendors, ensuring clear communication regarding services, billing, and any changes.
• Expand the inventory pool of healthcare providers (HCPs) through various channels.
• Make outbound calls to home care providers to verify availability and service offerings.
• Monitor service delivery, including tracking attendance and punctuality of home care staff, managing medical equipment, and ensuring quality service delivery.
• Ensure patient satisfaction by addressing inquiries, troubleshooting issues, and resolving concerns in a timely manner.
• Prepare patient consent forms, manage staff profiles, initiate background verification for home care staff, and draft/maintain MOUs for staff.
• Maintain up-to-date and accurate records of patient needs, preferences, and home care services provided.
• Manage digital records in the company’s platforms, tracking sheets, and ensure adherence to company policies.
• Explore upsell/cross-sell opportunities with clients based on the quality of services and patient health conditions.
• Oversee the billing process, ensuring timely invoicing, approvals for invoices, and processing refunds for HCP staff, vendors, and clients.
• Assist in executing specific tasks during company-organized health camps (BMW), ensuring proper record keeping.

Qualifications:

• Bachelor's degree preferred.
• Previous experience in customer service, healthcare, or home care settings is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Knowledge of home care services and healthcare resources is an advantage.
• Proficiency in using computer systems, mobile apps, and scheduling software.

Skills and Abilities:

• Empathy and a caring attitude towards patients and their families.
• Strong organizational skills with keen attention to detail.
• Excellent problem-solving and critical-thinking abilities.
• Ability to handle sensitive situations with discretion and professionalism.

If you're passionate about delivering quality care and have a strong customer-focused mindset, we’d love to have you on our team!

Apply Now!

JOB SUMMARY

Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required

CORE WORK ACTIVITIES

Maintaining Concierge Goals

• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

• Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.

• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.

• Provides recommendations and arranges services for guests as requested (., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).

• Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.

• Provides check-in and check-out services and handles reservations when needed.

• Maintains knowledge of rooms and their locations, services and facilities of the hotel.

• Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.

• Responds to emergency situations using appropriate procedures.

• Maintains awareness of daily operations and events at the hotel.

• Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements

• Provides warm welcome and anticipation of guest needs throughout their stay.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

Ensuring Exceptional Customer Service 

• Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.

• Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Supports employees understanding of customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Informs and/or updates the executives and the peers on relevant information in a timely manner.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Overview

The Concierge Partner is primarily responsible for providing Consilio’s COBALT clients with support via incoming calls and email. Hosting client training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for Consilio’s COBALT clients (ie. account creations, project access and new engagement tasks).

Customer Satisfaction:

1. Service Level Agreements (SLAs)

e the highest level of customer service to further solidify the relationship with Consilio’s COBALT clients by:

a passion for speaking to clients, with expertise in the following areas:

Education Requirements:

Language Requirements: 

APTITUDE

Experience Requirements: 

Customer Service Requirements:

Logical Thinking Requirements:

EXTRA CREDIT FOR

What Shift You’ll Work

What We Offer

Consilio’s True North Values

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or . equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None