6,072 Concierge jobs in India

**Job Number** 24033490

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25113685
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Pune Koregaon Park, 36/3-B Koregaon Park Annexe, Pune, Maharashtra, India, 411001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global?team, and **become** the best version of you.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Concierge Supervisor monitors all services provided by the Concierge associates and ensure the smooth operation of the Concierge.
**What will I be doing?**
As the Concierge Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Follow the procedures on luggage related matters and deputize the Chief Concierge in his / her absence to ensure that operations run smoothly.
- Assist the Chief Concierge with manpower planning in accordance to requirements.
- Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
- Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed.
- Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure.
- Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
- Follow-up on other tasks assigned by your superior.
- Understand local tourism culture and city profile to provide considerate service to guests.
**What are we looking for?**
A Concierge Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour`s, skills, and values that follow:
- Secondary School education or above.
- At least 1 year in a supervisory level position in Concierge operation.
- Fluent in English to meet business needs.
- Appreciate Hilton culture.
- Good character and ethics.
- Strictly obey the relevant laws and regulations, internal policies and implementations.
- Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, a sense of decency, honest and reliable.
- Have a strong sense of responsibility and learning ability.
- Hotel management major preferred, but not required.
- Member of the Golden Key Association preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Concierge Executive_
**Location:** _null_
**Requisition ID:** _HOT0BTE8_
**EOE/AA/Disabled/Veterans**

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
**What will I be doing?**
A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
+ Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
+ Process and deliver messages for Guests
+ Deliver and safely storage Guest luggage
+ Stay current with all hotel services as well as daily VIP requests and special events
+ Ensure orderliness and safety guidelines around the lobby and front door areas
+ Provide support to Management as required, in cases of emergency
+ Project a professional manner with an emphasis on hospitality and Guest service
+ Maintain a clean, healthy, and safety working area
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**What are we looking for?**
Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Flexibility to respond to a variety of different work situations
+ Ability to work on your own and as part of a team
+ Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience working in Concierge in a hotel environment
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Concierge Associate_
**Location:** _null_
**Requisition ID:** _HOT0BNLC_
**EOE/AA/Disabled/Veterans**

We are a leading hospitality company dedicated to providing exceptional service and creating memorable experiences for our guests. Our mission is to foster a culture of excellence, teamwork, and innovation.

About the Role

The Concierge Manager will oversee the concierge team, ensuring that all guest requests are handled promptly and efficiently while maintaining the highest standards of service.

Responsibilities

• Manage and train the concierge team.
• Ensure guest satisfaction by addressing requests and concerns.
• Develop and maintain relationships with local businesses and service providers.
• Coordinate special events and activities for guests.
• Monitor and evaluate team performance.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum of 3 years of experience in a concierge or guest services role.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office Suite.

Preferred Skills

• Experience with hotel management software.
• Multilingual abilities are a plus.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals.

About Closequarters Club

A member-driven space for the curious and the thoughtful, Closequarters Club crafts highly immersive travel experiences designed not around the 'where' — but the 'why'.

Each vacation is handcrafted to move you, with stories, intention, and detail. Once the curation is complete, we need someone to bring it all to life behind the scenes.

That’s where you come in. Executing the design, managing the little things that make a big difference, and working with people from across the world to make each journey seamless.

What do you do, as Concierge Executive?

• Make and manage reservations (stays, transit, experiences)
• Pay close attention to the fine print — dates, addresses, preferences, etc.
• Liaise with service providers from world over
• Support clients on travel — resolve on-trip issues and oversee their requests (e.g. dinner reservations, transport arrangements, etc.)
• Coordinate daily updates with clients, vendors, and our internal team
• Handle last-minute scenarios with calm and clarity
• Work across different time zones

What we’d like to see

• Clear and personable communication (written and verbal)
• Show up as a host, not a robot
• Understand client expectations and respond with empathy and care
• Project and time management
• Problem-solving, adaptability, and co-ordination skills
• A curiosity for the world

Qualifications

• 0–3 years of work experience (hospitality, operations, events, client relations, etc.)
• Comfortable using online CRM tools, Notion, and booking platforms
• Fluency in English

Up to INR 3,00,000 per annum.

We are a leading hospitality company dedicated to providing exceptional service and creating memorable experiences for our guests. Our mission is to foster a culture of excellence, teamwork, and innovation.

About the Role

The Concierge Manager will oversee the concierge team, ensuring that all guest requests are handled promptly and efficiently while maintaining the highest standards of service.

Responsibilities

Manage and train the concierge team.
Ensure guest satisfaction by addressing requests and concerns.
Develop and maintain relationships with local businesses and service providers.
Coordinate special events and activities for guests.
Monitor and evaluate team performance.

Qualifications

Bachelor's degree in Hospitality Management or related field.
Minimum of 3 years of experience in a concierge or guest services role.

Required Skills

Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work in a fast-paced environment.
Proficient in Microsoft Office Suite.

Preferred Skills

Experience with hotel management software.
Multilingual abilities are a plus.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals.

About Closequarters Club A member-driven space for the curious and the thoughtful, Closequarters Club crafts highly immersive travel experiences designed not around the 'where' — but the 'why'.
Each vacation is handcrafted to move you, with stories, intention, and detail. Once the curation is complete, we need someone to bring it all to life behind the scenes.
That’s where you come in. Executing the design, managing the little things that make a big difference, and working with people from across the world to make each journey seamless.

What do you do, as Concierge Executive? Make and manage reservations (stays, transit, experiences)
Pay close attention to the fine print — dates, addresses, preferences, etc.
Liaise with service providers from world over
Support clients on travel — resolve on-trip issues and oversee their requests (e.g. dinner reservations, transport arrangements, etc.)
Coordinate daily updates with clients, vendors, and our internal team
Handle last-minute scenarios with calm and clarity
Work across different time zones

What we’d like to see Clear and personable communication (written and verbal)
Show up as a host, not a robot
Understand client expectations and respond with empathy and care
Project and time management
Problem-solving, adaptability, and co-ordination skills
A curiosity for the world

Qualifications 0–3 years of work experience (hospitality, operations, events, client relations, etc.)
Comfortable using online CRM tools, Notion, and booking platforms
Fluency in English

Up to INR 3,00,000 per annum.

About Closequarters Club

A member-driven space for the curious and the thoughtful, Closequarters Club crafts highly immersive travel experiences designed not around the 'where' — but the 'why'.

Each vacation is handcrafted to move you, with stories, intention, and detail. Once the curation is complete, we need someone to bring it all to life behind the scenes.

That’s where you come in. Executing the design, managing the little things that make a big difference, and working with people from across the world to make each journey seamless.

What do you do, as Concierge Executive?

• Make and manage reservations (stays, transit, experiences)
• Pay close attention to the fine print — dates, addresses, preferences, etc.
• Liaise with service providers from world over
• Support clients on travel — resolve on-trip issues and oversee their requests (e.g. dinner reservations, transport arrangements, etc.)
• Coordinate daily updates with clients, vendors, and our internal team
• Handle last-minute scenarios with calm and clarity
• Work across different time zones

What we’d like to see

• Clear and personable communication (written and verbal)
• Show up as a host, not a robot
• Understand client expectations and respond with empathy and care
• Project and time management
• Problem-solving, adaptability, and co-ordination skills
• A curiosity for the world

Qualifications

• 0–3 years of work experience (hospitality, operations, events, client relations, etc.)
• Comfortable using online CRM tools, Notion, and booking platforms
• Fluency in English

Up to INR 3,00,000 per annum.