8,732 Concierge jobs in India
Concierge
751001 Bhubaneswar, Orissa
₹30000 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a charming and resourceful Concierge to join their prestigious hospitality team in **Bhubaneswar, Odisha, IN**. This role is the face of the establishment, responsible for providing exceptional guest services and ensuring a memorable stay for every visitor. The ideal candidate will possess outstanding communication and interpersonal skills, a proactive attitude, and a deep knowledge of local attractions, dining, and entertainment options. Responsibilities include assisting guests with reservations, travel arrangements, recommendations, and fulfilling special requests with efficiency and discretion. You will be the primary point of contact for guests seeking information and assistance, requiring a warm and welcoming demeanor. The Concierge must maintain a professional appearance and demeanor at all times, reflecting the high standards of the establishment. This role demands excellent problem-solving abilities and the capacity to handle guest inquiries and complaints with diplomacy and professionalism. A passion for service excellence and a genuine desire to go above and beyond for guests are essential. The ability to manage multiple tasks simultaneously and maintain composure under pressure is critical. Previous experience in a guest-facing role, preferably within the hospitality industry, is required. Fluency in multiple languages can be an advantage. You will be responsible for building rapport with guests and anticipating their needs to enhance their overall experience. This is a fantastic opportunity for an individual with a strong service orientation to excel in a rewarding environment within the vibrant **Bhubaneswar, Odisha, IN** hospitality scene. The successful candidate will be a team player, capable of working collaboratively with other departments to ensure seamless service delivery. Maintaining an up-to-date knowledge of local events and activities will be a key part of this role. You will also be involved in managing guest feedback and ensuring prompt follow-up on any issues raised.
This advertiser has chosen not to accept applicants from your region.
0
Concierge
Mumbai, Maharashtra
KALKI fashion
Posted today
Job Viewed
Job Description
**Job Title**: Concierge - Retail
**Department**: Operations
**Reports To**: Store Manager
**Job Overview**:
The Concierge for Kalki Fashion retail stores is responsible for providing an exceptional, personalized experience to each client who visits the store. The role requires a customer-focused, detail-oriented individual who can deliver high-quality service, build strong relationships, and enhance the shopping experience for clients.
**Key Responsibilities**:
- **Client Greeting & Personalized Service**:
- Greet clients upon arrival with a warm, professional demeanor.
- Offer a personalized shopping experience by understanding client needs and preferences.
- **Maintaining Client Database and Details**:
- It serves as a central repository for storing and managing client-related data, allowing businesses to track interactions, preferences, and sales history, ultimately helping improve customer service, marketing efforts, and business decisions.
- Create customer/ client entry cards.
- **Customer Relationship Management**:
- Develop and maintain long-term relationships with clients to encourage repeat visits and purchases.
- Track and record client preferences, previous purchases, and feedback to provide future recommendations.
**Skills & Qualifications**:
- **Education**: High school diploma or equivalent required; a degree in fashion, retail, or hospitality is a plus.
- **Experience**: 6 months to 3 years
- **Skills**:
- Excellent communication, interpersonal, and listening skills.
- Must have basic computer skills, basic data entry skills.
- Strong customer service skills with a focus on relationship-building.
- Strong organizational skills and attention to detail.
- Ability to work under pressure while delivering a high level of service.
- **Personal Traits**:
- Friendly, approachable, and professional with a high level of emotional intelligence.
- Flexible and adaptable to meet the needs of clients, including weekends, holidays, and evenings.
**Working Conditions**:
- **Location**: Kalki Fashion Retail Store.
- **Schedule**: Full-time, with flexibility for weekend and evening shifts to accommodate client needs.
- **Physical Demands**: Ability to stand for long periods.
Pay: ₹200,000.00 - ₹300,000.00 per year
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
**Department**: Operations
**Reports To**: Store Manager
**Job Overview**:
The Concierge for Kalki Fashion retail stores is responsible for providing an exceptional, personalized experience to each client who visits the store. The role requires a customer-focused, detail-oriented individual who can deliver high-quality service, build strong relationships, and enhance the shopping experience for clients.
**Key Responsibilities**:
- **Client Greeting & Personalized Service**:
- Greet clients upon arrival with a warm, professional demeanor.
- Offer a personalized shopping experience by understanding client needs and preferences.
- **Maintaining Client Database and Details**:
- It serves as a central repository for storing and managing client-related data, allowing businesses to track interactions, preferences, and sales history, ultimately helping improve customer service, marketing efforts, and business decisions.
- Create customer/ client entry cards.
- **Customer Relationship Management**:
- Develop and maintain long-term relationships with clients to encourage repeat visits and purchases.
- Track and record client preferences, previous purchases, and feedback to provide future recommendations.
**Skills & Qualifications**:
- **Education**: High school diploma or equivalent required; a degree in fashion, retail, or hospitality is a plus.
- **Experience**: 6 months to 3 years
- **Skills**:
- Excellent communication, interpersonal, and listening skills.
- Must have basic computer skills, basic data entry skills.
- Strong customer service skills with a focus on relationship-building.
- Strong organizational skills and attention to detail.
- Ability to work under pressure while delivering a high level of service.
- **Personal Traits**:
- Friendly, approachable, and professional with a high level of emotional intelligence.
- Flexible and adaptable to meet the needs of clients, including weekends, holidays, and evenings.
**Working Conditions**:
- **Location**: Kalki Fashion Retail Store.
- **Schedule**: Full-time, with flexibility for weekend and evening shifts to accommodate client needs.
- **Physical Demands**: Ability to stand for long periods.
Pay: ₹200,000.00 - ₹300,000.00 per year
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
1
Assistant concierge manager | concierge manager
Bangalore, Karnataka
Club Concierge
Posted 1 day ago
Job Viewed
Job Description
Company Description At Club Concierge, we craft unforgettable 'wow!' moments that build strong emotional engagement and long-term loyalty. Our expertise lies in creating personalized experiences based on insights from social psychology research. With over two decades of industry experience and headquartered in Bangalore, we have a global presence. Club Concierge has been recognized as the World’s Greatest Brand ) by PWC Process Reviews, making us the perfect partner for brands seeking to reward their stakeholders. We’re Hiring: Relationship Concierge Manager | Bangalore, India Are you the person who always knows the right table, the hidden door, the impossible-to-get access? Do you thrive on making the extraordinary look effortless? If so, we’d like to meet you. As a Concierge Manager, you’ll be the trusted partner to our Ultra/High-Net-Worth members, curating experiences that go far beyond reservations and travel plans. This role is about anticipating needs before they’re voiced, transforming requests into memories, and always raising the bar of what “service” means. What you’ll do Be the single point of contact for our members — managing everything from private event planning and rare item sourcing to global travel itineraries. Leverage a worldwide network of partners, artisans, and experts to secure access others can’t. Create once-in-a-lifetime moments — yacht charters, front-row at global fashion shows, private meet-and-greets with artists, or the perfect hidden-gem dinner. Uphold the highest discretion, always. What we’re looking for A passion for service and detail that borders on obsession. Global mindset and cultural fluency; languages are a plus. Impeccable organization and calm under pressure. Absolute integrity — our members’ trust is everything. This isn’t just a job. It’s stepping into the world of Luxury Concierge, where no two days are the same and every detail matters. Location: Bangalore, India If this sounds like you — or like someone you know — we’d love to hear from you. Apply today and help us create the extraordinary.
This advertiser has chosen not to accept applicants from your region.
2
Concierge-Chief
Hyderabad, Andhra Pradesh
Marriott
Posted 1 day ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Hyderabad Mindspace, Raheja IT Park, Hitec City, Hyderabad, Telangana, India, 500 081VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests' needs and information prior to arrival that will lead to a unique, memorable and personal stay.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
**CORE WORK ACTIVITIES**
**Maintaining Concierge Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
- Establishes relationships with local attractions, restaurants and other businesses to enhance guests' experiences.
- Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
- Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
- Provides check-in and check-out services and handles reservations when needed.
- Maintains knowledge of rooms and their locations, services and facilities of the hotel.
- Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
- Responds to emergency situations using appropriate procedures.
- Maintains awareness of daily operations and events at the hotel.
- Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
- Provides warm welcome and anticipation of guest needs throughout their stay.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
**Ensuring Exceptional Customer Service**
- Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
- Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Supports employees understanding of customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives and the peers on relevant information in a timely manner.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Hyderabad Mindspace, Raheja IT Park, Hitec City, Hyderabad, Telangana, India, 500 081VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests' needs and information prior to arrival that will lead to a unique, memorable and personal stay.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
**CORE WORK ACTIVITIES**
**Maintaining Concierge Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
- Establishes relationships with local attractions, restaurants and other businesses to enhance guests' experiences.
- Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
- Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
- Provides check-in and check-out services and handles reservations when needed.
- Maintains knowledge of rooms and their locations, services and facilities of the hotel.
- Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
- Responds to emergency situations using appropriate procedures.
- Maintains awareness of daily operations and events at the hotel.
- Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
- Provides warm welcome and anticipation of guest needs throughout their stay.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
**Ensuring Exceptional Customer Service**
- Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
- Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Supports employees understanding of customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives and the peers on relevant information in a timely manner.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
3
Concierge Associate
Goa, Goa
Marriott
Posted 6 days ago
Job Viewed
Job Description
**Additional Information** Concierge Associate
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Goa Marriott Resort & Spa, Post Box No. 64, Miramar, Goa, Goa, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Goa Marriott Resort & Spa, Post Box No. 64, Miramar, Goa, Goa, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
4
Concierge Manager
Kochi, Kerala
Hyatt
Posted 8 days ago
Job Viewed
Job Description
**Description:**
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Concierge Manager is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.
**Qualifications:**
Ideally with a relevant degree or diploma in Hospitality management. Minimum 2 years work experience in Guest Services on Manager level, or Assistant Manager level in larger operation. Good problem solving, administrative and interpersonal skills are a must. Membership of the Clef's d'Or would be an asset.
**Primary Location:** IN-KL-Kochi
**Organization:** Grand Hyatt Kochi
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** KOC
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Concierge Manager is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.
**Qualifications:**
Ideally with a relevant degree or diploma in Hospitality management. Minimum 2 years work experience in Guest Services on Manager level, or Assistant Manager level in larger operation. Good problem solving, administrative and interpersonal skills are a must. Membership of the Clef's d'Or would be an asset.
**Primary Location:** IN-KL-Kochi
**Organization:** Grand Hyatt Kochi
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** KOC
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
5
Concierge Executive
Hilton
Posted 8 days ago
Job Viewed
Job Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Concierge Supervisor monitors all services provided by the Concierge associates and ensure the smooth operation of the Concierge.
**What will I be doing?**
As the Concierge Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Follow the procedures on luggage related matters and deputize the Chief Concierge in his / her absence to ensure that operations run smoothly.
- Assist the Chief Concierge with manpower planning in accordance to requirements.
- Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
- Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed.
- Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure.
- Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
- Follow-up on other tasks assigned by your superior.
- Understand local tourism culture and city profile to provide considerate service to guests.
**What are we looking for?**
A Concierge Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour`s, skills, and values that follow:
- Secondary School education or above.
- At least 1 year in a supervisory level position in Concierge operation.
- Fluent in English to meet business needs.
- Appreciate Hilton culture.
- Good character and ethics.
- Strictly obey the relevant laws and regulations, internal policies and implementations.
- Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, a sense of decency, honest and reliable.
- Have a strong sense of responsibility and learning ability.
- Hotel management major preferred, but not required.
- Member of the Golden Key Association preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Concierge Executive_
**Location:** _null_
**Requisition ID:** _HOT0BTE8_
**EOE/AA/Disabled/Veterans**
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Concierge Supervisor monitors all services provided by the Concierge associates and ensure the smooth operation of the Concierge.
**What will I be doing?**
As the Concierge Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Follow the procedures on luggage related matters and deputize the Chief Concierge in his / her absence to ensure that operations run smoothly.
- Assist the Chief Concierge with manpower planning in accordance to requirements.
- Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
- Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed.
- Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure.
- Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
- Follow-up on other tasks assigned by your superior.
- Understand local tourism culture and city profile to provide considerate service to guests.
**What are we looking for?**
A Concierge Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour`s, skills, and values that follow:
- Secondary School education or above.
- At least 1 year in a supervisory level position in Concierge operation.
- Fluent in English to meet business needs.
- Appreciate Hilton culture.
- Good character and ethics.
- Strictly obey the relevant laws and regulations, internal policies and implementations.
- Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, a sense of decency, honest and reliable.
- Have a strong sense of responsibility and learning ability.
- Hotel management major preferred, but not required.
- Member of the Golden Key Association preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Concierge Executive_
**Location:** _null_
**Requisition ID:** _HOT0BTE8_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
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6
Client Concierge
Mumbai, Maharashtra
Ether Atelier Chocolat
Posted 1 day ago
Job Viewed
Job Description
Company Description
Ether Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment to craftsmanship and precision, Ether offers meticulously crafted chocolate experiences for both private and corporate clients.
Role Description
This is a full-time on-site role based in Mumbai for a Client Concierge. The Client Concierge will be responsible for managing concierge services and reservations, handling receptionist duties, and providing exceptional customer service. Daily tasks include interacting with clients in person and over the phone, coordinating client requests, managing booking systems, and ensuring a high level of customer satisfaction.
Personalized Client Experience
- Serve as the primary point of contact for VIP and repeat clients, ensuring every interaction feels bespoke and meaningful.
- Build and nurture strong relationships, anticipating client needs and preferences.
- Personalize product recommendations, gifting options, and exclusive offerings for a truly tailored experience.
Order Coordination & Fulfillment
- Liaise with production, packaging, and dispatch teams to guarantee on-time, flawless deliveries.
- Verify customizations, hand-written notes, and special packaging to meet luxury standards.
- Ensure every order leaves the atelier perfectly presented.
Communication & Follow-Ups
- Manage client communication across WhatsApp, email, and calls with professionalism and warmth.
- Share order confirmations, dispatch updates, and reminders for important dates (anniversaries, events, etc.).
- Follow up post-purchase to gather feedback and cultivate future opportunities.
Gifting & Occasion Management
- Maintain a calendar of key dates for top clients and corporate accounts.
- Curate and suggest ideal products based on occasion and recipient profile.
- Oversee luxury wrapping, note writing, and white-glove delivery for gifting orders.
CRM & Data Management
- Keep client profiles updated with preferences, order history, and special dates.
- Segment and tag clients to support marketing, loyalty, and retention strategies.
Brand Representation
- Embody the brand’s voice — polished, warm, and refined — in every interaction.
- Possess deep product knowledge, from ingredients to seasonal launches, to guide and inspire clients.
Upselling & Client Retention
- Recommend new launches, limited editions, and exclusive offers to relevant clients.
- Identify opportunities for elevated experiences such as private tastings or early access to collections.
- Build long-term trust to drive client loyalty and referrals.
Event & Experience Support
- Support luxury pop-ups, tastings, and brand events with a client-first approach.
- Welcome guests, share brand stories, and ensure an unforgettable experience.
This advertiser has chosen not to accept applicants from your region.
7
Client Concierge
Mumbai, Maharashtra
Ether Atelier Chocolat
Posted today
Job Viewed
Job Description
Company Description
Ether Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment to craftsmanship and precision, Ether offers meticulously crafted chocolate experiences for both private and corporate clients.
Role Description
This is a full-time on-site role based in Mumbai for a Client Concierge. The Client Concierge will be responsible for managing concierge services and reservations, handling receptionist duties, and providing exceptional customer service. Daily tasks include interacting with clients in person and over the phone, coordinating client requests, managing booking systems, and ensuring a high level of customer satisfaction.
Personalized Client Experience
Serve as the primary point of contact for VIP and repeat clients, ensuring every interaction feels bespoke and meaningful.
Build and nurture strong relationships, anticipating client needs and preferences.
Personalize product recommendations, gifting options, and exclusive offerings for a truly tailored experience.
Order Coordination & Fulfillment
Liaise with production, packaging, and dispatch teams to guarantee on-time, flawless deliveries.
Verify customizations, hand-written notes, and special packaging to meet luxury standards.
Ensure every order leaves the atelier perfectly presented.
Communication & Follow-Ups
Manage client communication across WhatsApp, email, and calls with professionalism and warmth.
Share order confirmations, dispatch updates, and reminders for important dates (anniversaries, events, etc.).
Follow up post-purchase to gather feedback and cultivate future opportunities.
Gifting & Occasion Management
Maintain a calendar of key dates for top clients and corporate accounts.
Curate and suggest ideal products based on occasion and recipient profile.
Oversee luxury wrapping, note writing, and white-glove delivery for gifting orders.
CRM & Data Management
Keep client profiles updated with preferences, order history, and special dates.
Segment and tag clients to support marketing, loyalty, and retention strategies.
Brand Representation
Embody the brand’s voice — polished, warm, and refined — in every interaction.
Possess deep product knowledge, from ingredients to seasonal launches, to guide and inspire clients.
Upselling & Client Retention
Recommend new launches, limited editions, and exclusive offers to relevant clients.
Identify opportunities for elevated experiences such as private tastings or early access to collections.
Build long-term trust to drive client loyalty and referrals.
Event & Experience Support
Support luxury pop-ups, tastings, and brand events with a client-first approach.
Welcome guests, share brand stories, and ensure an unforgettable experience.
Ether Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment to craftsmanship and precision, Ether offers meticulously crafted chocolate experiences for both private and corporate clients.
Role Description
This is a full-time on-site role based in Mumbai for a Client Concierge. The Client Concierge will be responsible for managing concierge services and reservations, handling receptionist duties, and providing exceptional customer service. Daily tasks include interacting with clients in person and over the phone, coordinating client requests, managing booking systems, and ensuring a high level of customer satisfaction.
Personalized Client Experience
Serve as the primary point of contact for VIP and repeat clients, ensuring every interaction feels bespoke and meaningful.
Build and nurture strong relationships, anticipating client needs and preferences.
Personalize product recommendations, gifting options, and exclusive offerings for a truly tailored experience.
Order Coordination & Fulfillment
Liaise with production, packaging, and dispatch teams to guarantee on-time, flawless deliveries.
Verify customizations, hand-written notes, and special packaging to meet luxury standards.
Ensure every order leaves the atelier perfectly presented.
Communication & Follow-Ups
Manage client communication across WhatsApp, email, and calls with professionalism and warmth.
Share order confirmations, dispatch updates, and reminders for important dates (anniversaries, events, etc.).
Follow up post-purchase to gather feedback and cultivate future opportunities.
Gifting & Occasion Management
Maintain a calendar of key dates for top clients and corporate accounts.
Curate and suggest ideal products based on occasion and recipient profile.
Oversee luxury wrapping, note writing, and white-glove delivery for gifting orders.
CRM & Data Management
Keep client profiles updated with preferences, order history, and special dates.
Segment and tag clients to support marketing, loyalty, and retention strategies.
Brand Representation
Embody the brand’s voice — polished, warm, and refined — in every interaction.
Possess deep product knowledge, from ingredients to seasonal launches, to guide and inspire clients.
Upselling & Client Retention
Recommend new launches, limited editions, and exclusive offers to relevant clients.
Identify opportunities for elevated experiences such as private tastings or early access to collections.
Build long-term trust to drive client loyalty and referrals.
Event & Experience Support
Support luxury pop-ups, tastings, and brand events with a client-first approach.
Welcome guests, share brand stories, and ensure an unforgettable experience.
This advertiser has chosen not to accept applicants from your region.
8
Client Concierge
Mumbai, Maharashtra
Ether Atelier Chocolat
Posted today
Job Viewed
Job Description
Company Description
Ether Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment to craftsmanship and precision, Ether offers meticulously crafted chocolate experiences for both private and corporate clients.
Role Description
This is a full-time on-site role based in Mumbai for a Client Concierge. The Client Concierge will be responsible for managing concierge services and reservations, handling receptionist duties, and providing exceptional customer service. Daily tasks include interacting with clients in person and over the phone, coordinating client requests, managing booking systems, and ensuring a high level of customer satisfaction.
Personalized Client Experience
- Serve as the primary point of contact for VIP and repeat clients, ensuring every interaction feels bespoke and meaningful.
- Build and nurture strong relationships, anticipating client needs and preferences.
- Personalize product recommendations, gifting options, and exclusive offerings for a truly tailored experience.
Order Coordination & Fulfillment
- Liaise with production, packaging, and dispatch teams to guarantee on-time, flawless deliveries.
- Verify customizations, hand-written notes, and special packaging to meet luxury standards.
- Ensure every order leaves the atelier perfectly presented.
Communication & Follow-Ups
- Manage client communication across WhatsApp, email, and calls with professionalism and warmth.
- Share order confirmations, dispatch updates, and reminders for important dates (anniversaries, events, etc.).
- Follow up post-purchase to gather feedback and cultivate future opportunities.
Gifting & Occasion Management
- Maintain a calendar of key dates for top clients and corporate accounts.
- Curate and suggest ideal products based on occasion and recipient profile.
- Oversee luxury wrapping, note writing, and white-glove delivery for gifting orders.
CRM & Data Management
- Keep client profiles updated with preferences, order history, and special dates.
- Segment and tag clients to support marketing, loyalty, and retention strategies.
Brand Representation
- Embody the brand’s voice — polished, warm, and refined — in every interaction.
- Possess deep product knowledge, from ingredients to seasonal launches, to guide and inspire clients.
Upselling & Client Retention
- Recommend new launches, limited editions, and exclusive offers to relevant clients.
- Identify opportunities for elevated experiences such as private tastings or early access to collections.
- Build long-term trust to drive client loyalty and referrals.
Event & Experience Support
- Support luxury pop-ups, tastings, and brand events with a client-first approach.
- Welcome guests, share brand stories, and ensure an unforgettable experience.
This advertiser has chosen not to accept applicants from your region.
9