5,780 Concierge jobs in India

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bengaluru, Karnataka, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests' needs and information prior to arrival that will lead to a unique, memorable and personal stay.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
**CORE WORK ACTIVITIES**
**Maintaining Concierge Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
- Establishes relationships with local attractions, restaurants and other businesses to enhance guests' experiences.
- Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
- Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
- Provides check-in and check-out services and handles reservations when needed.
- Maintains knowledge of rooms and their locations, services and facilities of the hotel.
- Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
- Responds to emergency situations using appropriate procedures.
- Maintains awareness of daily operations and events at the hotel.
- Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
- Provides warm welcome and anticipation of guest needs throughout their stay.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
**Ensuring Exceptional Customer Service**
- Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
- Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Supports employees understanding of customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives and the peers on relevant information in a timely manner.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Chandigarh, Plot no 06, Sector 35B, Dakshin Marg, Chandigarh, Chandigarh UT, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Concierge Supervisor monitors all services provided by the Concierge associates and ensure the smooth operation of the Concierge.
**What will I be doing?**
As the Concierge Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Follow the procedures on luggage related matters and deputize the Chief Concierge in his / her absence to ensure that operations run smoothly.
- Assist the Chief Concierge with manpower planning in accordance to requirements.
- Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
- Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed.
- Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure.
- Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
- Follow-up on other tasks assigned by your superior.
- Understand local tourism culture and city profile to provide considerate service to guests.
**What are we looking for?**
A Concierge Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour`s, skills, and values that follow:
- Secondary School education or above.
- At least 1 year in a supervisory level position in Concierge operation.
- Fluent in English to meet business needs.
- Appreciate Hilton culture.
- Good character and ethics.
- Strictly obey the relevant laws and regulations, internal policies and implementations.
- Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, a sense of decency, honest and reliable.
- Have a strong sense of responsibility and learning ability.
- Hotel management major preferred, but not required.
- Member of the Golden Key Association preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Concierge Executive_
**Location:** _null_
**Requisition ID:** _HOT0BTE8_
**EOE/AA/Disabled/Veterans**

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
**What will I be doing?**
A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
+ Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
+ Process and deliver messages for Guests
+ Deliver and safely storage Guest luggage
+ Stay current with all hotel services as well as daily VIP requests and special events
+ Ensure orderliness and safety guidelines around the lobby and front door areas
+ Provide support to Management as required, in cases of emergency
+ Project a professional manner with an emphasis on hospitality and Guest service
+ Maintain a clean, healthy, and safety working area
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**What are we looking for?**
Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Flexibility to respond to a variety of different work situations
+ Ability to work on your own and as part of a team
+ Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience working in Concierge in a hotel environment
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Concierge Associate_
**Location:** _null_
**Requisition ID:** _HOT0BNLC_
**EOE/AA/Disabled/Veterans**

Our client, a premier luxury hospitality group, is seeking a distinguished Head Concierge to lead their guest services team at their flagship property in Noida, Uttar Pradesh . This role is central to creating unforgettable experiences for our esteemed guests, anticipating their needs, and providing exceptional, personalized service. The Head Concierge will oversee all concierge operations, ensuring the highest standards of guest satisfaction and seamless delivery of services. Key responsibilities include: managing and training a team of concierges and bell staff, developing and maintaining relationships with external vendors and service providers (e.g., tour operators, restaurants, transportation), handling guest requests and special arrangements with efficiency and discretion, creating personalized itineraries and recommendations for guests, overseeing the smooth operation of the concierge desk, and resolving guest complaints or issues promptly and professionally. You will be the go-to resource for guests seeking information, assistance, or reservations for local attractions, dining, entertainment, and transportation. A comprehensive knowledge of local attractions, events, and cultural nuances is essential. The ideal candidate will possess outstanding interpersonal skills, impeccable presentation, strong leadership abilities, and a genuine passion for service excellence. Fluency in multiple languages is a significant asset. A proven track record in a luxury hotel concierge role, with at least 5 years of experience, including supervisory or management experience, is required. A degree in Hospitality Management or a related field is preferred. This is a vital on-site role requiring constant interaction with guests and ensuring their stay is extraordinary.

Our client is seeking an experienced and charismatic Head Concierge to lead guest services at a premier hospitality establishment in Dehradun, Uttarakhand . This is a crucial on-site role responsible for ensuring an exceptional guest experience from arrival to departure. You will manage the concierge team, oversee guest requests, and coordinate with various departments to fulfill guest needs efficiently and with a personal touch. Responsibilities include providing expert local recommendations, making reservations for dining and entertainment, arranging transportation, and resolving guest issues promptly and professionally. The ideal candidate will have a minimum of 5 years of experience in a similar role within the luxury hospitality sector. Strong knowledge of Dehradun's attractions, restaurants, and services is highly advantageous. Excellent interpersonal skills, impeccable grooming, and a sophisticated demeanor are essential. You must be fluent in English and possess outstanding communication and problem-solving abilities. The ability to anticipate guest needs and exceed expectations is paramount. This role involves standing for extended periods and working flexible hours, including evenings, weekends, and holidays, to meet the demands of the hospitality industry. We are looking for a motivated and passionate individual who can embody the brand's commitment to excellence and create memorable experiences for every guest. If you have a flair for hospitality and a dedication to outstanding service, this is an excellent opportunity to join a leading organization.

Our client, a premier player in the hospitality and tourism sector, is seeking a passionate and customer-focused Travel Concierge to join their fully remote team. This is a unique opportunity to curate exceptional travel experiences and provide personalized assistance to discerning clients. As a Travel Concierge, you will be the primary point of contact for travelers, offering expert advice and tailored recommendations for destinations, accommodations, and activities. Your responsibilities will include researching and booking flights, hotels, tours, and transportation, ensuring that all arrangements meet the client's preferences and budget. You will proactively anticipate client needs, offering insights into local culture, dining, and exclusive experiences. Strong knowledge of global destinations, travel trends, and booking systems is essential. You will also be responsible for handling inquiries, managing itineraries, and resolving any issues that may arise during a client's trip, providing 24/7 support when necessary. The ideal candidate will possess outstanding communication and interpersonal skills, with a genuine enthusiasm for travel and a commitment to delivering unparalleled customer service. A keen eye for detail, problem-solving abilities, and the capacity to work independently in a fast-paced, remote environment are crucial. Previous experience in the travel industry, hospitality, or customer service is highly advantageous. This is a fully remote position, allowing you to work from anywhere while connecting travelers with unforgettable experiences. If you are a dedicated individual with a passion for travel and a talent for creating seamless journeys, we encourage you to apply. Join our client and help shape extraordinary travel adventures.

Responsibilities:

• Provide personalized travel planning and booking services.
• Research and recommend destinations, accommodations, and activities.
• Book flights, hotels, tours, and transportation for clients.
• Manage client itineraries and ensure smooth travel arrangements.
• Handle client inquiries and provide ongoing support.
• Resolve travel-related issues and emergencies promptly.
• Stay updated on travel trends, destinations, and industry regulations.
• Offer expert advice on local culture, dining, and exclusive experiences.
• Maintain client records and preferences in a CRM system.

Qualifications:

• Proven experience in the travel, hospitality, or customer service industry.
• Excellent knowledge of global destinations and travel planning.
• Proficiency in travel booking systems and GDS (Global Distribution Systems).
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively in a remote setting.
• Detail-oriented with excellent organizational skills.
• Problem-solving capabilities and ability to handle pressure.
• Passion for travel and creating exceptional client experiences.
• Flexibility to work varied hours, including weekends and holidays as needed for client support.

Concierge Manager

Grand Hyatt Grand Hyatt Kochi IN - KL - KochiAdministrativeEntry Level ManagerFull-timeReq ID: KOC Local

Summary

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Concierge Manager is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Qualifications

Ideally with a relevant degree or diploma in Hospitality management. Minimum 2 years work experience in Guest Services on Manager level, or Assistant Manager level in larger operation. Good problem solving, administrative and interpersonal skills are a must. Membership of the Clef's d'Or would be an asset.

Start on April 1!
Work Setup: Onsite during training (1week to 1 month), WFH indefinitely, during production 
Fixed Weekends Off 
Virtual Recruitment Process Account: Blended 

Qualifications:
Active and unrestricted Philippine RN License 
Candidates with extensive BPO experience is a priority, even without clinical experience. 

Job Category: BPO Job Type: Full Time