16 Configuration Management jobs in India

Join Amgen's Mission of Serving Patients
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**Senior Manager - Asset & Configuration Management**
**What you will do**
Let's do this. Let's change the world. In this vital role, you will shape and drive the strategic roadmap for Amgen's Configuration Management Database (CMDB), IT Asset Management (ITAM), and related IT Service Management (ITSM) processes within the ServiceNow platform. The Senior Manager will partner with multi-functional IS and business customers, service owners, handled service providers, and platform teams to ensure robust governance, audit readiness, and continuous improvement in service delivery and process maturity.
+ Lead the strategy, execution, and governance of Asset & Configuration Management and supporting ITIL processes (including Incident, Problem, Change, and Release) using ServiceNow.
+ Define and maintain service level agreements (SLAs), performance metrics, and governance controls to ensure operational compliance and business value.
+ Collaborate with business and IS service owners, ESM platform teams, and Global Business Services (GBS) to drive alignment, efficiency, and maturity of service management processes.
+ Guide the creation of user stories and requirements to enhance ServiceNow capabilities, reporting, and automation across CMDB, ITAM, and related modules.
+ Ensure audit and regulatory compliance for ITIL processes, collaborating with Compliance and Quality teams as needed.
+ Lead a distributed team of analysts and process owners, overseeing hiring, coaching, performance, and capability development.
+ Act as an escalation point for complex process and service issues, driving swift resolution and process optimization.
+ Leverage analytics tools (ServiceNow Performance Analytics, Tableau, Spotfire) to track and improve critical metrics and process health.
+ Promote innovation by identifying and implementing best practices from industry networks and benchmarking.
+ Influence leadership across technical and non-technical domains to embed ITIL excellence into the culture.
+ Facilitate communication across matrixed teams and varying levels of technical expertise.
+ Represent the function in customer and audit meetings, ensuring service alignment with strategic goals
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. Amgen is seeking a Senior Manager - Asset & Configuration Management to lead the enterprise-wide ITIL-based execution and governance of Asset and Configuration Management processes.
The ideal candidate will bring deep expertise in ITIL processes, strong technical acumen in the ServiceNow platform, and a collaborative, leadership-driven approach to enhancing service operations across a global enterprise. This role also includes handling and mentoring an impactful team of process owners and analysts to ensure compliance, clarity, and operational excellence.
**Basic Qualifications & Skills:**
+ Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of experience in Computer Science, IT or related field
+ **ITIL Process Leadership & Governance:** Extensive experience leading enterprise-level implementation and governance of ITIL-aligned processes, including Incident, Problem, Change, and Release Management.
+ **ServiceNow CMDB & Asset Management Expertise:** Advanced knowledge of ServiceNow CMDB, IT Asset Management modules, and discovery tools, ensuring data accuracy, lifecycle visibility, and operational excellence.
+ **Cross-Functional Collaboration:** Confirmed ability to build strategic partnerships across IS, business, compliance, and vendor teams to drive alignment, accountability, and shared success.
+ **Analytics-Driven Performance Optimization:** Strong proficiency in using platforms like ServiceNow Performance Analytics, Tableau, or Spotfire to track critical metrics, service health, and process maturity.
+ **Team Leadership & Development:** Demonstrated success leading global, diverse teams with a focus on coaching, upskilling, and creating a high-performance culture in matrixed environments.
**Preferred Qualifications & Skills:**
+ **Audit & Compliance Readiness:** Familiarity with regulated industry standards and the ability to implement ITIL processes that support audit-readiness, compliance, and internal control requirements.
+ **Platform Innovation & Automation:** Experience enhancing ServiceNow capabilities through user story creation, workflow automation, and continuous platform enhancements aligned to business needs.
+ **Process Maturity Strategy:** Ability to identify, prioritize, and lead continuous improvement initiatives that enhance the effectiveness and value of service management processes.
+ **Executive Communication & Influence:** Comfortable navigating and presenting to senior leadership, translating complex service issues into actionable business insights.
+ **Global Service Integration:** Experience collaborating with global teams and service providers to ensure seamless integration of processes across geographies and functions.
**Professional Certifications:**
+ ITIL v3/4 Foundation Certification ( **mandatory** )
+ ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred)
+ Certified Service Asset and Configuration Manager (CSAM) (preferred)
+ Scaled Agile Framework (SAFe) for Teams (preferred)
**Soft Skills:**
+ **Leadership & People Development:** Excellent leadership and team management skills, with a track record of fostering hard-working teams and mentoring talent.
+ **Strategic Change & Transformation:** Strong transformation and organizational change experience, with the ability to guide organizations through evolving technology landscapes and process maturity initiatives.
+ **Collaboration & Communication:** Exceptional collaboration and communication skills, including strong verbal and written abilities, public speaking, and executive-level presentation capabilities.
+ **Initiative & Execution:** High degree of initiative and self-motivation; adept at handling multiple priorities and driving outcomes in complex, fast-paced environments.
+ **Teamwork & Global Engagement:** Team-oriented attitude with a focus on shared goals; experienced in working effectively with global, virtual, and multi-functional teams.
+ **Analytical Thinking:** Excellent analytical and problem-solving skills, with the ability to diagnose issues, identify root causes, and implement practical solutions quickly.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities / Tasks

Job Responsibilities:

Accurately translating business requirements into system functionality requirements

Technical implementation of business requirements

Implement product rules and attributes

Create and maintain the document templates (build)

Create and maintain price books and tables

Implement and maintain processes like workflow, approval, etc

Perform Responsive - UI modifications

Specific Skills / Knowledge:

Candidate should have hands on experience in the design of configurations in SAP CPQ in all relevant areas.

Excellent track record of delivering successful systems implementations with high stakeholder satisfaction (at least 3 successful project examples)

Ability to analyze existing configurators in SAP ERP KMAT, Excel Macro etc, and to understand and transfer the logic to CPQ

Ability to understand and analyze existing CPQ configurators for being able to perform changes and enhancements on request of users

Ability to analyze complex configuration scenarios based on data and information given by users, and ability to advise and apply best practice configuration methods (maximum BoM, tables/classes, guided selling, parent child product structure, …)

Ability to advise standardization of BoMs/parts prior to implementation into configurators (only data analysis, no print changes)

Strong understanding of CPQ capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders.

Candidate should be a good team worker in multicultural team.

Ability to work self -sufficiently on assigned tasks.

Excellent written and oral English skills are a must.

Your Profile / Qualifications

Educational Qualification:

Bachelor of Technology or Equivalent

Years and Type of Experience:

4+ years of experience in the programming of configuration models especially in the SAP CPQ

Join Amgen's Mission of Serving Patients
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**Specialist IS Bus Sys Analyst - Configuration Management**
**What you will do**
Let's do this. Let's change the world. In this vital role you will collaborate with infrastructure teams, application owners, platform engineers, and service management leaders to ensure the CMDB and IT asset data is accurate, complete, and aligned to enterprise standards. A key focus will be on identifying process and data quality improvements, defining user stories, enhancing automation capabilities, and ensuring continuous alignment with compliance, audit, and operational excellence goals.
+ Serve as the Product Owner for Configuration and Asset Management processes within the ServiceNow platform.
+ Collaborate with platform engineers, discovery owners, and business service owners to maintain and improve the quality, completeness, and accuracy of CMDB data.
+ Define process documentation, configuration models, and CI relationships to support visibility and traceability across the IT ecosystem.
+ Identify and prioritize enhancements to the CMDB, including automated discovery, integrations, reconciliation rules, and reporting dashboards.
+ Develop user stories and process requirements to guide system enhancements in collaboration with ServiceNow administrators and developers.
+ Support compliance and audit efforts by ensuring process controls and documentation meet regulatory and internal governance standards.
+ Monitor key data quality indicators (DQIs), configuration item lifecycle status, and related KPIs; provide insights for continuous improvement.
+ Support training, communication, and onboarding related to CMDB and ITAM process adoption.
+ Partner with ITSM process owners (e.g., Change, Incident, Problem) to align configuration data usage and dependencies.
+ Act as a subject matter expert and advocate for best practices in configuration and asset management processes.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. Amgen is seeking a Specialist IS Business Systems Analyst to serve as the Product and Process Owner for Configuration Management (CMDB) and IT Asset Management (ITAM) processes within the ServiceNow platform. This individual contributor role is responsible for the ongoing development, governance, and optimization of these ITIL-aligned processes and their supporting technologies.
**Basic Qualifications & Skills:**
+ Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field
+ **Configuration Management Expertise:** Solid understanding of CMDB principles, service modeling, CI lifecycle, and ITIL-based configuration management practices.
+ **ServiceNow CMDB & ITAM Knowledge:** Hands-on experience managing and improving Configuration and Asset Management modules within ServiceNow.
+ **Data Quality & Governance:** Ability to define and monitor data quality metrics, reconciliation rules, and process controls to ensure CMDB accuracy.
+ **Process Documentation & Requirements Gathering:** Strong skills in documenting processes, mapping data flows, and translating business needs into actionable requirements.
**Preferred Qualifications & Skills:**
+ **Discovery & Integration Knowledge:** Familiarity with ServiceNow Discovery and integrations with third-party data sources for CMDB enrichment.
+ **Audit & Compliance Awareness:** Experience supporting regulatory and internal audits with documented processes, controls, and evidence.
+ **Visualization & Reporting:** Ability to build or define dashboards and reports to track CI health, relationships, lifecycle, and DQIs.
+ **Cross-Process Collaboration:** Understanding of how configuration data supports other ITSM processes (e.g., Change, Incident, Problem) and service modeling.
**Professional Certifications:**
+ ITIL v3/4 Foundation Certification **(mandatory)**
+ ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred)
+ Certified Service Asset and Configuration Manager (CSAM) (preferred)
+ Scaled Agile Framework (SAFe) for Teams (preferred)
**Soft Skills:**
+ **Attention to Detail:** Careful and thorough in documenting and tracking process activities, with a solid focus on accuracy and completeness in data entry, validation, workflows, and testing.
+ **Effective Communication:** Clearly and confidently communicates with both technical and non-technical audiences across diverse, cross-functional teams, influencing without direct authority when needed.
+ **Analytical & Problem-Solving:** Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues, including resolving data inconsistencies and driving process improvements.
+ **Initiative & Accountability:** Highly self-motivated and proactive self-starter who works independently, handles priorities, and demonstrates strong ownership and follow-through on tasks and initiatives.
+ **Collaboration & Teamwork:** Works effectively within global, multi-functional teams, actively supporting colleagues and contributing constructively to shared goals and process integrity.
+ **Adaptability & Flexibility:** Maintains productivity and composure in dynamic environments with shifting priorities, evolving systems, and customer expectations, while ensuring high-quality outcomes.
+ **Time & Task Management:** Handles multiple concurrent responsibilities efficiently, balancing priorities to consistently meet deadlines and deliver quality results.
+ **Process-Oriented Thinking:** Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation.
+ **User & Customer Focus:** Keeps stakeholder and end-user needs central when evaluating, designing, or enhancing processes and tools, with a focus on usability, integrity, and value.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Greetings from Allegis Global Solutions!

Allegis is partnering with one of the leading pharmaceutical client, headquartered in the USA, currently expanding their development center in Hyderabad, India. We are seeking to fill the position of Process Owner for Event Management

Position Details:

• Role: Process Owner for Asset and Configuration Management
• Experience: 13 to 18 years
• Location: Hyderabad, India (Permanent Role)

About the Opportunity:

This is a permanent position with a renowned pharmaceutical company that values innovation, quality, and excellence.

Basic Requirements:

• Bachelor’s degree in IT, Business Administration, or a related field (or equivalent experience)

• 12+ years of experience in IT Service Management or a related discipline.

• Proven track record in managing or owning the Asset process

• Strong knowledge of ITIL v3/v4 frameworks demonstrated by ITIL certification beyond ITIL foundations

• Experience with ITSM tools such as ServiceNow, Jira, or BMC Remedy.

• 6+ years of experience leading Services/teams or service management process execution

How to Apply:

Interested candidates can send their updated resume at ( ) or apply directly through this LinkedIn post.

Regards,

Subhashree Nayak

Greetings from Allegis Global Solutions!

Allegis is partnering with one of the leading pharmaceutical client, headquartered in the USA, currently expanding their development center in Hyderabad, India. We are seeking to fill the position of Process Owner for Event Management

Position Details:
Role: Process Owner for Asset and Configuration Management
Experience: 13 to 18 years
Location: Hyderabad, India (Permanent Role)

About the Opportunity:

This is a permanent position with a renowned pharmaceutical company that values innovation, quality, and excellence.

Basic Requirements:

• Bachelor’s degree in IT, Business Administration, or a related field (or equivalent experience)
• 12+ years of experience in IT Service Management or a related discipline.
• Proven track record in managing or owning the Asset process
• Strong knowledge of ITIL v3/v4 frameworks demonstrated by ITIL certification beyond ITIL foundations
• Experience with ITSM tools such as ServiceNow, Jira, or BMC Remedy.
• 6+ years of experience leading Services/teams or service management process execution

How to Apply:

Interested candidates can send their updated resume at ( ) or apply directly through this LinkedIn post.

Regards,
Subhashree Nayak

Greetings from Allegis Global Solutions!

Allegis is partnering with one of the leading pharmaceutical client, headquartered in the USA, currently expanding their development center in Hyderabad, India. We are seeking to fill the position of Process Owner for Event Management

Position Details:

• Role: Process Owner for Asset and Configuration Management
• Experience: 13 to 18 years
• Location: Hyderabad, India (Permanent Role)

About the Opportunity:

This is a permanent position with a renowned pharmaceutical company that values innovation, quality, and excellence.

Basic Requirements:

• Bachelor’s degree in IT, Business Administration, or a related field (or equivalent experience)

• 12+ years of experience in IT Service Management or a related discipline.

• Proven track record in managing or owning the Asset process

• Strong knowledge of ITIL v3/v4 frameworks demonstrated by ITIL certification beyond ITIL foundations

• Experience with ITSM tools such as ServiceNow, Jira, or BMC Remedy.

• 6+ years of experience leading Services/teams or service management process execution

How to Apply:

Interested candidates can send their updated resume at ( ) or apply directly through this post.

Regards,

Subhashree Nayak

Description GSPANN is hiring Senior Systems Engineers with expertise in System Center Configuration Management. The role involves deploying Windows systems, automation, and troubleshooting. Join us in Hyderabad or Pune to drive system efficiency and security!

Role and Responsibilities

Deploy and manage Microsoft System Center Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (MECM), handling patch management, application packaging, distribution, troubleshooting, Operating System Deployment (OSD), task sequencing, deployment testing, log file analysis, and reporting on Windows workstations and servers.

Develop and maintain Windows 10/11 images, ensuring seamless deployment and servicing.

Configure and optimize OSD Driver profiles, Windows User State Migration Tool (USMT), and Windows Deployment.

Create and manage Microsoft Deployment Toolkit (MDT) and SCCM Task Sequences for efficient system provisioning.

Implement and manage BitLocker with Microsoft BitLocker Administration and Monitoring (MBAM) to enhance security.

Automate administrative tasks using PowerShell scripting, focusing on efficiency and reliability.

Troubleshoot and maintain SCCM infrastructure, including Windows 7, Windows 8.1, Windows 10, Windows 11, virtualization platforms, Adaptiva OneSite, and SQL databases.

Manage Mobile Device Management (MDM) through Microsoft Intune, handling Mobile Application Management (MAM), Autopilot, Conditional Access policies, and VMware AirWatch.

Support Apple Device Enrollment Program (DEP) / Apple Business Manager (ABM) and Volume Purchase Program (VPP).

Administer Microsoft Office 365, Exchange Online, SharePoint Online, and Enterprise Mobility + Security (Intune, Azure Information Protection, etc.).

Resolve production issues by handling support tickets efficiently.

Lead and mentor desktop support teams, providing guidance on best practices and troubleshooting strategies.

Adapt quickly in a fast-paced, collaborative environment, demonstrating strong verbal and written communication skills.

Skills and Experience

5+ years of SCCM experience, working with Operating System Deployment (OSD) features.

Configure, administer, and troubleshoot Active Directory, Group Policy, Domain Name System (DNS), and advanced Windows Server services.

Experience in managing and optimizing Windows Server environments (Windows Server 2012, 2016, and 2019).

Familiarity with applying security best practices for Windows and other Microsoft products.

Working experience with Apple macOS, possessing a basic understanding of its configuration and management.

Able to provide technical leadership, mentor desktop support teams, and ensuring operational efficiency.

Strong skills to communicate effectively and collaborate in high-pressure environments.

Description GSPANN is hiring Senior Systems Engineers with expertise in System Center Configuration Management. The role involves deploying Windows systems, automation, and troubleshooting. Join us in Hyderabad or Pune to drive system efficiency and security!

Role and Responsibilities

Deploy and manage Microsoft System Center Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (MECM), handling patch management, application packaging, distribution, troubleshooting, Operating System Deployment (OSD), task sequencing, deployment testing, log file analysis, and reporting on Windows workstations and servers.

Develop and maintain Windows 10/11 images, ensuring seamless deployment and servicing.

Configure and optimize OSD Driver profiles, Windows User State Migration Tool (USMT), and Windows Deployment.

Create and manage Microsoft Deployment Toolkit (MDT) and SCCM Task Sequences for efficient system provisioning.

Implement and manage BitLocker with Microsoft BitLocker Administration and Monitoring (MBAM) to enhance security.

Automate administrative tasks using PowerShell scripting, focusing on efficiency and reliability.

Troubleshoot and maintain SCCM infrastructure, including Windows 7, Windows 8.1, Windows 10, Windows 11, virtualization platforms, Adaptiva OneSite, and SQL databases.

Manage Mobile Device Management (MDM) through Microsoft Intune, handling Mobile Application Management (MAM), Autopilot, Conditional Access policies, and VMware AirWatch.

Support Apple Device Enrollment Program (DEP) / Apple Business Manager (ABM) and Volume Purchase Program (VPP).

Administer Microsoft Office 365, Exchange Online, SharePoint Online, and Enterprise Mobility + Security (Intune, Azure Information Protection, etc.).

Resolve production issues by handling support tickets efficiently.

Lead and mentor desktop support teams, providing guidance on best practices and troubleshooting strategies.

Adapt quickly in a fast-paced, collaborative environment, demonstrating strong verbal and written communication skills.

Skills and Experience

5+ years of SCCM experience, working with Operating System Deployment (OSD) features.

Configure, administer, and troubleshoot Active Directory, Group Policy, Domain Name System (DNS), and advanced Windows Server services.

Experience in managing and optimizing Windows Server environments (Windows Server 2012, 2016, and 2019).

Familiarity with applying security best practices for Windows and other Microsoft products.

Working experience with Apple macOS, possessing a basic understanding of its configuration and management.

Able to provide technical leadership, mentor desktop support teams, and ensuring operational efficiency.

Strong skills to communicate effectively and collaborate in high-pressure environments.

Greetings from Allegis Global Solutions!

Allegis is partnering with one of the leading pharmaceutical client, headquartered in the USA, currently expanding their development center in Hyderabad, India. We are seeking to fill the position of Process Owner for Event Management

Position Details:

• Role: Process Owner for Asset and Configuration Management
• Experience: 13 to 18 years
• Location: Hyderabad, India (Permanent Role)

About the Opportunity:

This is a permanent position with a renowned pharmaceutical company that values innovation, quality, and excellence.

Basic Requirements:

• Bachelor’s degree in IT, Business Administration, or a related field (or equivalent experience)

• 12+ years of experience in IT Service Management or a related discipline.

• Proven track record in managing or owning the Asset process

• Strong knowledge of ITIL v3/v4 frameworks demonstrated by ITIL certification beyond ITIL foundations

• Experience with ITSM tools such as ServiceNow, Jira, or BMC Remedy.

• 6+ years of experience leading Services/teams or service management process execution

How to Apply:

Interested candidates can send their updated resume at ( ) or apply directly through this LinkedIn post.

Regards,

Subhashree Nayak