100 Contract Monitoring jobs in India

Job Title / Role: Monitoring Specialist

Key Skills: Open Telemetry , Data Dog

Experience: 5- 15 Years

Location: Hyderabad, Pune, Greater Noida

We at Coforge are looking for Tools Specialist with following skill set

Offshore Responsibilities

• Lead the design and implementation of observability solution using Open Telemetry across multiple applications and services
• Strong hands-on experience with Open Telemetry, including instrumentation, context propagation, and data export
• Instrument Java and Node.js applications to collect and export traces, metrics, and logs using Open Telemetry SDKs
• Proven expertise in configuring and managing the Open Telemetry Collectors
• Develop and maintain custom configurations for the Open Telemetry Collector
• Integrate Open Telemetry data with observability platforms such as Jaeger, Prometheus, Grafana, Splunk, and cloud-specific services like Azure Monitor
• In-depth knowledge of Datadog for monitoring, logging, and APM, including custom dashboard creation and monitor configuration
• Configure and implement Datadog platform for comprehensive monitoring and alerting
• Create and maintain dashboards for visualizing application health and performance
• Create monitors and alerts in Open Telemetry and Datadog to provide actionable insights into system health and performance

Dear Job seekers,

We are hiring.

Job Title: System Monitoring Executive

Location: Trichy, Tamilnadu

Experience: 01 Year

Top skills:

1) Customer support

2) Basic MySQL

3) Excel related skills

4) Good English communication

Job Description:

We are seeking a detail-oriented and proactive Product Monitoring Executive to join our team. This entry-level role is ideal for fresh graduates looking to start a career in product management, operations, or quality control.

Responsibilities:

Monitor product listings and updates across various platforms

Track product performance metrics such as inventory levels, pricing, ratings, and reviews.

Identify and report inconsistencies, errors, or issues in product data.

Collaborate with product, operations, and support teams to ensure accuracy and compliance.

Generate regular reports on product status and issues.

Assist in product testing and quality assurance as required.

Respond promptly to alerts and escalate potential risks or incidents.

Requirements:

Diploma or Bachelors degree in any discipline (B.E ,BBA, B.Com , B.Sc , B.Tech preferred).

Strong attention to detail and accuracy.

Good analytical and problem-solving skills.

Basic knowledge of Excel, Google Sheets, or data entry tools.

Willingness to learn and adapt in a fast-paced environment.

Excellent communication skills.

Job Summary

Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).

Key responsibilities include, but are not limited to:

 Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients)

 o Eyes on glass o Dashboard monitoring o Investigation of alerts

A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions ediate escalation of potential issues as per defined processes

ontinually improving the effectiveness and targeting of monitoring.

roviding insights to clients and colleagues from monitoring

 role offers multiple exciting career progression paths within organization: Customer Care, Technical Support, Testing and Project delivery.

Job Type: Full-time

Experience: 2+ yrs

Work from Home 24*7 rotational support Essential  A track record of success in a monitoring role.

 kground in Financial Services, understanding of Cards is desirable

n understanding of transaction processing systems, electronic Point of Sale and ATMs will be an added advantage

een attention to detail

strong sense of urgency

xcellent oral and written communication skills in English bility to perform both within a team and autonomously

xperience in office software applications such as Word, Excel, email and browsers. ave a genuine passion for technology

esirable -

Experience with the following:

Monitoring tools and dashboards o JIRA Service Management/Confluence

 Experience of work in a high-octane environment where client service is time critical and has a direct effect on the bottom line er Mandatory Skills - Monitoring expertise: Demonstrated experience and proficiency in monitoring systems, tools, and processes. This includes the ability to monitor key metrics, analyze data, and identify trends or anomalies. Financial services background: A background in the financial services industry, particularly with an understanding of card services, is highly desirable. Familiarity with transaction processing systems, electronic Point of Sale (POS), and ATMs is an added advantage.

Attention to detail: Keen attention to detail is crucial for accurately monitoring service performance, detecting issues, and analyzing data. The ability to spot subtle anomalies and identify potential areas of improvement is essential.

Sense of urgency: A strong sense of urgency is necessary to respond promptly to alerts, escalate potential issues, and ensure timely resolution of problems. Reacting swiftly to maintain service availability is a key aspect of the role.

Communication skills: Excellent oral and written communication skills in English are vital. The ability to effectively convey information, collaborate with team members, and provide insights to clients is essential for success in the role. Teamwork and autonomy: The capacity to work both independently and collaboratively within a team is important. Service Monitoring Analysts should be self-motivated and capable of managing their responsibilities while also collaborating effectively with colleagues.

Proficiency in office software: Experience with office software applications such as Word, Excel, email clients, and web browsers is necessary. These tools are used for data analysis, reporting, and communication purposes.

Passion for technology: Having a genuine passion for technology is an asset. It demonstrates a curiosity and willingness to stay updated with the latest monitoring tools, techniques, and industry trends. These mandatory skills provide a strong foundation for a Service Monitoring Analyst to effectively monitor and ensure the availability and performance of services.

Work Location - At present, our organization follows a work-from-home (WFH) arrangement in accordance with our company policy. However, we also believe in the value of in-person collaboration and team building. Therefore, we hold team gatherings at our office on a quarterly basis.

Shift Timing – Rotational Shift 7 AM – 3 PM , 3 PM – 11 PM , 11 PM – 7 AM

We are hiring.

Job Title: Product Monitoring Executive (Fresher)

Location: Trichy

Job Type: Full-time

Experience: 01 Year (Freshers welcome)

• Monitor product listings and updates across various platforms (internal systems, websites, or e-commerce portals).
• Track product performance metrics such as inventory levels, pricing, ratings, and reviews.
• Identify and report inconsistencies, errors, or issues in product data.
• Collaborate with product, operations, and support teams to ensure accuracy and compliance.
• Generate regular reports on product status and issues.
• Assist in product testing and quality assurance as required.
• Respond promptly to alerts and escalate potential risks or incidents.

• Diploma or Bachelors degree in any discipline (BBA, B.Com, B.Sc, B.Tech preferred).
• Strong attention to detail and accuracy.
• Good analytical and problem-solving skills.
• Basic knowledge of Excel, Google Sheets, or data entry tools.
• Willingness to learn and adapt in a fast-paced environment.
• Excellent communication skills.

Monitoring and Observability Operations Engineer Job Description

Responsibilities

   Support and resolve Incidents and requests for monitoring and observability.

   Troubleshoot and resolve incidents related to system performance and availability.

   Collaborate with the Engineering team to escalate and address complex issues.

   Assist in keeping Infrastructure and Application Performance Monitoring agents up to date

   Assist in analyzing and addressing vulnerabilities

   Collaborate with internal groups to meet their monitoring and observability requirements

   Configure monitoring for server and application inventory.

   Adhere to corporate change management policies.

   Perform routine maintenance tasks.

   Identify and assist in automating routine tasks.

   Participate in team meetings.

   Contribute to the creation and adherence to standards.

   Perform any other duties as assigned.

Requirements:

   Bachelors degree in computer science, Information Technology, or related field.

   knowledge of monitoring and observability solutions with relevant experience in the Monitoring space (New Relic , SolarWinds, and Zabbix).

   Strong experience with Windows and Unix-based systems and command-line interfaces

   Understanding of network protocols, databases, and cloud technologies.

   Programming/Scripting Experience-Shell, Powershell, .NET, Java, Python, etc.

   Familiarity with Git or other version control systems

   Understanding of ITSM

   Excellent troubleshooting and problem-solving skills.

   Ability to work effectively in a team environment and collaborate with cross-functional teams.

   Strong written and verbal communication skills.

   Relevant certifications (e.g., New Relic Certified Performance Pro, SolarWinds Certified Professional) are a plus.

Education Qualification

   Min Graduate from any IT Computer Stream, BE or relevant Bachelors degree.

Skills

   Min 2-3 years of Experience

   ITIL Fundamental Certified, any IT Infrastructure or SDLC certification course or equivalent level of knowledge

   Monitoring Tool & ticketing tool knowledge

   Excellent interpersonal relationship and communication / presentation skills

   Flexible to work in shifts

Job Profile Description:

   Good oral and written communication skills

   Expertise in Monitoring tools to monitor various systems (Servers, Network infrastructure, Apps, Databases, etc.,) using diversified tools

   Good knowledge of Critical Alert Escalation Process/Procedure to respective stakeholders

   Ensures monitoring alerts and systems events are assessed, prioritized, and managed

• Track Active/repeated alerts till resolution

   Complete understanding of the ITIL Terminology & Processes

   Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision

• Analytical skills

   Comprehensive knowledge of ITSM helpdesk ticketing tool

   Willing to learn and develop new skills.

   Flexible and adaptable approach to problem solving.

   Ability to work on own initiative and ready to accept additional tasks

Key Responsibilities:

Transaction Monitoring:

Conduct real- time and batch transaction monitoring to identify and flag suspicious activities.

Utilize blockchain analysis tools to track and analyze crypto transactions across various platforms.

AML Investigation:

Investigate alerts and potential red flags generated by transaction monitoring systems.

Perform in-depth analysis of customer profiles, transaction histories, and associated blockchain data.

Prepare comprehensive investigation reports and document findings.

Suspicious Transaction Reporting (STR):

Prepare and file Suspicious Activity Reports (SARs) in accordance with regulatory requirements and company policies.

Ensure timely and accurate submission of reports to the relevant financial authorities.

Regulatory Compliance:

Ensure adherence to the Prevention of Money Laundering Act (PMLA) and other applicable regulations.

Stay updated on changes in AML laws and regulations, and implement necessary adjustments to policies and procedures.

Travel Rule Compliance:

Implement and monitor compliance with the Travel Rule requirements for crypto transactions.

Ensure that all required information is collected and transmitted for transactions involving virtual assets.

Customer Due Diligence (CDD):

Perform Know Your Customer (KYC) checks and ensure the accuracy and completeness of customer information.

Conduct enhanced due diligence (EDD) on high-risk customers and transactions.

Collaboration and Reporting:

Work closely with other departments (e.g., Legal, IT, and Risk) to ensure a comprehensive approach to AML compliance.

Assist in preparing internal reports and presentations for senior management.

Qualifications:

Associate Level:

Bachelors degree in Finance, Accounting, Business, or a related field.

1-2 years of experience in AML investigation, transaction monitoring, or a related field, preferably in a crypto exchange or financial institution.

Understanding of blockchain technology and its implications for AML compliance.

Familiarity with the Travel Rule and other regulatory requirements for crypto transactions.

Senior Associate Level:

Bachelors degree in Finance, Accounting, Business, or a related field; professional certifications (e.g., CAMS) are a plus.

2-3 years of experience in AML investigation, transaction monitoring, or a related field, with a proven track record in a crypto exchange or financial institution.

Advanced knowledge of blockchain technology, AML regulations, and the Travel Rule.

Strong analytical skills and experience with blockchain analysis tools.

Skills and Competencies:

Analytical Skills:  Strong ability to analyze complex transactions and identify patterns indicative of suspicious activities.

Attention to Detail:  High level of accuracy and attention to detail in investigating and reporting.

Communication:  Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.

Team Collaboration:  Ability to work effectively in a team environment and collaborate with cross-functional teams.

Adaptability:  Ability to adapt to a rapidly changing regulatory environment and emerging trends in the crypto industry.

Job Title: Transaction Monitoring Lead

Job Role: Team manager/ Service Delivery Manager

Relevant Experience Desired: 10 Years

Overall Experience: 15 years

Education: Bachelor’s degree in commerce or accounting/ Any other Degree with relevant experience.

Responsibilities :

Ø  Should have experience in leading Compliance professionals executing L1 and L2 AML TM reviews. 

Ø  Have hands on experience in developing and executing training to the team members of investigators and TLs.

Ø  Experience in maintaining procedural and guidance documents being up to date as per current standards of Global Standards

Ø  Establish and conduct oversight of operations functions engaged in the handling/resolution of BSA/AML reviews.

Ø  Determine emerging risk impacting transaction monitoring and AML typologies.

Ø  Analyze data, prepare, and present regional and global reports related to AML monitoring, and related issues and escalations.

Ø  Initiate, assess, and determine quality and recommend solutions to improve and deliver sustaining and effective monitoring, and investigative handling processes.

Ø  Provide oversight and support services for groups that impact AML transaction monitoring, process, and policies.

Ø  Assist with the coordination and oversight of an effective Bank Secrecy Act/Anti-Money Laundering Program that is in line with current industry best practices, regulatory guidance, and requirements.

Ø  Provide oversight and work with operations units to investigate transactions that are suspicious in nature. Create and enforce internal policies and procedures across all lines of defense.

Ø  Assist in responses to exams and audits and oversee corrective action of all related compliance deficiencies or violations.

Ø  Assist in Law Enforcement inquiries, SAR back-up requests and criminal subpoenas.

Ø  Assist with updates and revisions to BSA/AML policies and procedures.

Ø  Assist with administration of BSA/AML related training programs.

Ø  CAMS, CFE or other compliance-related certification required

Ø  Internal audit and examination experience, focusing on AML audits.

Ø  Must have prior experience with reviewing and working cases, preferably in the financial intelligence unit of financial institution.