308 Counseling Services jobs in India

Manager, Clinical Services

Hyderabad, Andhra Pradesh Cencora

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Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Job Summary: 

We are seeking a highly skilled Clinical Statistician with extensive experience in CDISC-compliant statistical programming. The ideal candidate will be responsible for providing statistical support for individual clinical trials as well as integrated summaries of safety (ISS) and efficacy (ISE). This role requires a deep understanding of clinical trial design, data analysis, and regulatory requirements.

Key Responsibilities:

  • Develop and execute statistical analysis plans for clinical trials.

  • Perform statistical programming using SAS and R, ensuring compliance with CDISC standards.

  • Conduct integrated analyses for ISS and ISE, ensuring consistency and accuracy across studies.

  • Leverage experience (if applicable) to support the preparation of datasets and documentation for regulatory submissions, such as ISS/ISE, in line with global standards (e.g., FDA, EMA) 

  • Generate tables, listings, and figures (TLFs) for clinical study reports (CSRs) and regulatory submissions.

  • Collaborate with cross-functional teams, including clinical research, data management, and medical writers, to ensure accurate and timely delivery of statistical outputs.

  • Provide statistical input for study design, protocol development, and sample size calculations.

  • Review and validate statistical deliverables to ensure quality and compliance with regulatory guidelines.

  • Stay current with industry trends and advancements in statistical methodologies.

  • Contribute to process optimization and development of templates, or standardized processes to enhance team efficiency and consistency.

  • Qualifications:

  • Master's or Ph.D. in Statistics, Biostatistics, or a related field.

  • Minimum of 5 years of experience in clinical statistics, with a focus on CDISC-compliant statistical programming.

  • Proficiency in SAS and R programming, in aim of increasing efficiency.

  • Experience with integrated summaries of safety (ISS) and efficacy (ISE).

  • Strong understanding of clinical trial design, data analysis, and regulatory requirements.

  • Excellent problem-solving skills and attention to detail.

  • Strong communication and interpersonal skills, with the ability to guide diverse groups of people through complex processes in a team environment.

  • Ability to manage multiple projects and meet deadlines in a fast-paced environment.

  • .

    Preferred Qualifications:

  • Experience in the pharmaceutical or biotechnology industry.

  • Knowledge of other programming languages (e.g., Python) is a plus.

  • Familiarity with regulatory submission processes (e.g., FDA, EMA).

  • Experience in management, Agile/scrum-type experience is a plus.

  • Experience of working with international teams remotely is a plus.

  • What Cencora offers

    Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

    Full time

    Affiliated Companies

    Affiliated Companies: PharmaLex Belgium SA
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    Senior Manager, Clinical Services

    Thane, Maharashtra Cencora

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    Job Description

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

    Job Details

  • To author, review, and independently manage high-quality clinical documents: Clinical Study Reports (CSR) including narratives, Protocol, and Informed Consent Form (ICF), Investigator Brochure.

  • Review and Preparation of regulatory documents as per country-specific regulatory requirements. Clinical Trial Documents (CTD) Modules (2.4, 2.5, 2.6, 2.7)

  • Excellent skillset in literature search, understanding of PICOS criteria and PRISMA statement

  • Contribute to the planning of data analyses and presentations to be used in CSRs; Ensure compliance with documentation

  • Excellent data interpretation skills.

  • Understanding of ICH-E6 and E3 guideline.

  • Understanding of other ICH and regulatory guideline required for drug development.

  • Understanding of template for Protocol as per ICH-E6 and Transcelerate Common trial protocol

  • Basic understanding of statistics

  • .

    Relevant Experience and Education

  • Postgraduate in Pharmacy (Pharmacology), Life Sciences

  • 7-12 years of experience in core medical/regulatory writing

  • Ability to manage multiple projects and meet tight deadlines.

  • Attention to detail and strong analytical skills.

  • Excellent written and verbal communication skills

  • What Cencora offers

    Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

    Full time

    Affiliated Companies

    Affiliated Companies: PharmaLex India Private Limited
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    Associate Clinical Supply Services

    Bengaluru, Karnataka Merck KGaA Darmstadt Germany

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    Job Description

    Work Your Magic with us!

    Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimageable with us.

    **Associate Clinical Trial Supply**

    Clinical Trial Supply is a global team of Clinical trial Supply Managers and Coordinators with offices in Germany, Japan and China. This year we are going to futher diversify our way of working adding a team of Clinical Trial Supply Associates located in India.

    In the role of a Clinical Trial Supply Associate, you will be responsible for supporting the global Clinical Trial Supply team in the execution of clinical trial supply chain activities e.g., ensuring GxP compliant documentation for the certification of investigational medicinal products by a qualified person or in preparation for inspections by authorities.

    **Responsibilities**:

    - Support the coordination and management of clinical supply projects, including planning, scheduling, budgeting, and resource allocation.
    - Archiving of clinical supply documentation in internal and external GMP and GCP systems ensuring clinical supply documentation meets GxP standards for inspection purposes.
    - Organize and control the compilation of documents for approval by the competent person.
    - Check (content and completeness) and archive technical specifications, documents, and contract annexes.
    - Manage project documentation, including project plans, status reports, and meeting minutes.
    - Create and review supply contracts and control budget/invoices approvals within the defined framework. Escalate issues as necessary.
    - Support post-trial reviews and identify opportunities for process improvement.
    - Assist the Clinical Supply Manager and Coordinator with other project-related tasks as required.
    - Ensure full GMP compliance and documentation for clinical supply activities, including returns, destruction, and full global traceability of Investigational Medicinal Products.
    - Participating in project meetings and providing support to coordinate project activities.
    - Develop and maintain effective relationships with internal and external partners.
    - Preparing project reports, presentations, and other project-related documents.

    **Requirements**:

    - Bachelor's degree in a scientific or related field.
    - Extensive knowledge of English with a good command of the technical vocabulary. Excellent communication skills, both verbal and written, with the ability to communicate effectively with stakeholders at all levels.
    - 1-2 years of experience in clinical supplies management or other related fields in the pharmaceutical industry e.g., Manufacturing, Quality Control, Quality Assurance, Regulatory Affairs Logistics or Clinical R&D.
    - Understanding of GxP and other regulatory requirements related to clinical supplies.
    - Strong attention to detail and a focus on delivering high-quality results.
    - Excellent analytical and problem-solving abilities with the ability to work collaboratively in a fast-paced and dynamic environment.
    - Detail-oriented, organized, and able to work independently and as part of a team.
    - Proficient in Microsoft office tool suite (Word, Excel, and PowerPoint).
    - Strong attention to data management skills with a focus on quality of documentation.
    - Must be self-motivated with the ability to manage multiple tasks, prioritize, and meet tight deadlines.

    **What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
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    Expert Clinical Supply Services

    Bengaluru, Karnataka Merck KGaA Darmstadt Germany

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    Job Description

    Work Your Magic with us!

    Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimageable with us.

    **Expert Clinical Trial Supply (Team Lead)**

    Clinical Trial Supply is a global team of Clinical Supply Managers and Coordinators with offices in Germany, Japan, and China. This year we are going to further diversify our way of working adding a team of Clinical Trial Supply Associates located in India.

    Leading a team of Clinical Trial Supply Associates, you will be ensuring high quality and timeliness of the work of your team by providing clear direction, guidance, and support to team members. Focus of the team is supporting the global Clinical Trial Supply team in the execution of clinical trial supply chain activities e.g., ensuring GxP compliant documentation for the certification of investigational medicinal products by a qualified person or in preparation for inspections by authorities.

    **Responsibilities**:

    - Supervise and support a small team of CTS-Associates and ensuring high quality and timeliness of the work of your team.
    - Provide clear direction, guidance, and support to team members, ensuring they understand their roles and responsibilities.
    - Ensure full GMP, GDP and GCP compliance of the work of your team
    - Collaborate with the team of Clinical Trial Supply Coordinators to manage the clinical supply chain for assigned clinical trials with a focus on ensuring documentation meets GxP standards for inspection purposes.
    - Develop and maintain effective relationships with internal and external partners
    - Provide support to other members of the Clinical Supplies team as required
    - Collaborating with the team on different projects
    - Participating in project meetings and providing support to coordinate project activities
    - Creating and maintaining project tracking tools
    - Preparing project reports, presentations, and other project-related documents
    - Handling project-related administrative tasks
    - Assisting in the management of project budgets, timelines and ensuring completion of deliverables within budget and time constraints
    - Ensure adherence to study budget and escalate issues as necessary
    - Other duties as assigned
    - Support global clinical supply chain process improvements
    - Assist in the maintenance of complete and accurate clinical supply documentation, including batch record review and reconciliation

    **Requirements**:

    - Bachelor's degree in a scientific or related field
    - Extensive knowledge of English with a good command of the technical vocabulary. Excellent communication skills, both verbal and written, with the ability to communicate effectively with stakeholders at all levels.
    - 3-4 years of experience in clinical supplies management or other related fields in the pharmaceutical industry e.g., Manufacturing, Packaging, Quality Control, Quality Assurance, Regulatory affairs, Logistics or Clinical R&D
    - Experience in participation and leading project teams in the clinical, clinical supply or CMC environment
    - Detailed knowledge of international GMP, GDP and GCP rules, and other regulations related to Clinical Trial Materials
    - Strong attention to detail and a focus on delivering high-quality results.
    - Excellent analytical and problem-solving abilities
    - Ability to work collaboratively in a fast-paced and dynamic environment
    - Highly motivated, self-starter with the ability to work independently
    - Proficient in Microsoft office tool suite (Word, Excel, and PowerPoint)
    - Strong attention to data management skills with a focus on quality of documentation
    - Must be self-motivated with the ability to manage multiple tasks, prioritize, and meet tight deadlines.

    **What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
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    Youth Health Nurse, Part-time/Sessional, TAS - Devonport Provide clinical services to y

    Prayagraj, Uttar Pradesh headspace

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    Job Description

    The YHN will work closely with a multidisciplinary headspace team that includes general practitioners, psychologists and social workers to facilitate the provision of coordinated clinical care and treatment.  

    This will involve a youth friendly approach to undertake mental health assessments, physical health checks and provision of ongoing care in accordance with best practice and relevant clinical guidelines. 

    ESSENTIAL QUALIFICATIONS AND/OR EXPERIENCE
    • Current nursing registration with the Australian Health Practitioner Regulation Authority (AHPRA)
    • At least 3 years post graduate experience as a Registered Nurse
    • Maintain APRAH registration for the duration of the employment contract

    DESIRABLE QUALIFICATIONS AND/OR EXPERIENCE
    • Post graduate qualifications in Sexual health and Immunisation
    • Post graduate qualifications and/or experience in Mental Health Nursing 
     

    The Lead Agency 
    Cornerstone Youth Services Inc. (CSYS) is the lead agency for headspace Devonport, Burnie and Launceston.  CSYS have been providing services to young people aged from 12-25 in the community for over ten years.  Website: /> 

    What we offer

    • Remuneration as per the Health Professionals and Support Services Award
    • A positive and supportive team environment 
    • Access to full salary packaging 
    • Employee Assistance Program
    • A budget for professional development and external supervision
    • 1 day of leave for your birthday
    • 3 days leave between Christmas and New Year
    • Option 1 day monthly RDO for full time employees

    Your application will include the following questions:

    • Are you currently registered with the Australian Health Practitioner Regulation Agency (AHPRA)?
    • Do you have a current Working With Children (WWC) Check?
    • Do you have a current Police Check (National Police Certificate) for employment?
    • Do you have a current Australian driver's licence?
    • Have you completed a qualification in nursing?
    • Do you have a current nursing registration from the Australian Health Practitioner Regulation Agency (AHPRA)?
    • How many years' experience do you have as a nurse?
      For a confidential discussion regarding this position please contact Project Officer Allison Campbell on 6335 3100.  A Position Description can be obtained by phoning or emailing 
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    Client Partner - Non-Clinical Documentation Services

    Coimbatore, Tamil Nadu Access Healthcare Services

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    Job Description

    Job Description
    • Process non-clinical transactions with a high degree of accuracy

    • The process involves viewing documents on the screen, identifying, and capture of the right information on the right fields. The document types include prescriptions, lab reports, and imaging documents.

    Job Requirements

    To be considered for this position, applicants need to meet the following qualification criteria:

    • Graduates in any non-engineering courses. People who have completed a 3-year diploma course may also apply

    • Basic typing (20 WPM) and good communication skills

    • Willingness to work in different shift

    • Preference will be given to healthcare BPO professionals with experience in non-voice processes, good typing, and interpersonal skills, along with a good overall performance track record

    • We are also hiring fresh graduates as Assistant Client Partners.

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    Clinical Lead - Community Mental Health Services

    751001 Bhubaneswar, Orissa ₹950000 Annually WhatJobs

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    Job Description

    full-time
    WhatJobs is looking for a dedicated and compassionate Clinical Lead to oversee our Community Mental Health Services in Bhubaneswar, Odisha . This pivotal role involves leading a team of mental health professionals, ensuring the delivery of high-quality, person-centered care, and managing service operations. You will be instrumental in developing and implementing innovative therapeutic programs, fostering strong relationships with local community partners, and advocating for the mental well-being of our clients.

    Key responsibilities include:
    • Leading, supervising, and mentoring a multidisciplinary team of psychiatrists, psychologists, counselors, and social workers.
    • Developing, implementing, and evaluating evidence-based treatment plans and therapeutic interventions.
    • Managing daily operations of the community mental health services, including client intake, case management, and service coordination.
    • Ensuring adherence to ethical standards, professional codes of conduct, and regulatory requirements.
    • Collaborating with external stakeholders, including healthcare providers, government agencies, and community organizations, to enhance service delivery and accessibility.
    • Conducting clinical assessments, diagnoses, and providing therapy to individuals, families, and groups.
    • Developing and delivering training programs for staff and community members on mental health topics.
    • Monitoring service outcomes, collecting data, and preparing reports on service performance and client progress.
    • Championing a trauma-informed and recovery-oriented approach to mental health care.
    • Managing budget and resources efficiently to ensure sustainability and growth of the services.
    The ideal candidate will hold a Master's or Doctoral degree in Clinical Psychology, Psychiatry, Social Work, or a related field, with at least 6 years of progressive experience in mental health services, including significant experience in a leadership or supervisory capacity. Must possess a valid professional license (e.g., RCI registration for psychologists). Proven ability to manage teams, develop programs, and engage with diverse communities is essential. Excellent communication, interpersonal, and organizational skills are required. This is a non-remote position based in the vibrant city of Bhubaneswar, Odisha , offering a meaningful opportunity to make a significant impact on community health.
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    Clinical Trials Pathology Services Supervisor

    Prayagraj, Uttar Pradesh ACT Health

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    Job Description

    Clinical Trials Pathology Services Supervisor (

    Job Number:

     02NVH)
     

    Description

    Employment Type: Full Time, Permanent
    Classification: Technical Officer Level 4 (PN 69694)
    Salary: $100,650 - $14,448 (Plus 12% Super) 
    Location:
    The Canberra Hospital, Garran ACT
    Section: Research Operations and Clinical Trials
    Closing Date:
    28 August 2025

    What can we offer you: 

    • 

    Competitive pay rates and excellent working conditions within a tertiary hospital. 

    • 

    Salary Packaging with many options that provide full fringe benefits tax concessions.

    • 

    Flexible working conditions. 

    12% Superannuation.

    Access to Employee Assistance Program.

    Access to discounted gym membership.

    Access to onsite Physiotherapists.

    Access to onsite cafes, staff cafeteria, pharmacy and gift shop.

    • 

    Up to $12K reimbursement of relo ation expenses for interstate candidates. (subject to review and approval)

    About the Role:

    The Clinical Trials Unit provides support for the conduct of clinical research at Canberra Hospital. The Unit currently has active trials in varying stages ranging from ethics submissions to trial close outs. The number of participants in each trial varies from approximately 1 to 1000 participants. These trials are either Pharmaceutical Sponsored trials, Collaborative or Investigator Led trials that are funded by grants such as the National Health & Medical Research Council.

    The Clinical Trials Unit is establishing an in-house sample processing and coordination function to support the increasing volume and complexity of clinical research at Canberra Hospital. This newly created role will be responsible for coordinating all aspects of trial-related specimen handling, including processing, packaging, storage, transport, and documentation, in accordance with Good Clinical Practice (GCP) and sponsor requirements. The successful candidate will work closely with clinical trial coordinators, sponsors, couriers, and laboratory partners to ensure efficient and high-quality specimen management. With support of the management team, this position will play a key role in establishing new workflows, documentation, and relationships to support a scalable and sustainable service. Experience with specimen processing techniques (e.g., spinning, aliquoting, freezing), logistics coordination, and a strong understanding of trial protocols and regulatory requirements is essential. While the role does not initially have direct reports, it is expected to contribute to service development and future team expansion.

    For more information regarding the position duties click here for the Position Description.

    Please note prior to commencement successful candidates will be required to:

    • 

    Undergo a pre-employment National Police Check.

    • 

    Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.


    To Apply: 

    Please apply online by submitting a copy of your CV along with a 2-page cover letter or pitch, responding to the Selection Criteria, listed in the Position Description.

    ***Please note applications submitted via an agency will not be accepted for this position***

    Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website. 

    Our Vision : creating exceptional health care together 
    Our Role : to be a health service that is trusted by our community
    Our Values : Reliable, Progressive, Respectful and Kind

    CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

    The new state-of-the-art Building 5 is now officially open at Canberra Hospital. This 44,000sqm, nine-storey facility, the largest healthcare infrastructure project in the Territory’s history, delivers cutting-edge acute clinical services. Building 5 seamlessly integrates with existing campus buildings, ensuring smooth public access, patient transportation, and efficient logistics.

    If you would like further information regarding this opportunity, please contact Christopher Burton at .

    #LI-DNI

    Job

    : General/Administrative

    Salary Range

    : 99,654.00 - 113,315.00

    Closing Date

    : 28/Aug/2025, 1:59:00 PM 

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    Support Services

    Kochi, Kerala EY

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    Job Description

    At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

    **The opportunity**
    The opportunity is for self-driven, organized, and process-oriented individuals who can perform with mínimal supervision and deliver exemplary services to our clients.

    **Your key responsibilities**

    Describes the core purpose of the role and how time is spent across the most important responsibilities. Presents challenges, problems to solve, what you’ll learn etc. Also possibly covers location and travel.
    - Determination of root cause of incidents
    - Effective ticket management including logging, monitoring / updating, prioritising, and resolving requests within SLA
    - Analysis, troubleshooting, and diagnosis of incidents
    - Maintenance of documentation surrounding Incident, Request Fulfilment, Problem and Change Management.
    - Respond to major incidents via monitoring alerts
    - Able to work well within a multi-disciplinary team structure, but also independently
    - Possess strong interpersonal and verbal and written communication skills
    - Ability to meet agreed deadlines, showing demonstrable compliance with agreed SLA
    - Analyse requirements and develop ETL/BI reports with mínimal supervision
    - Develop scripts to automate the execution of ETL.

    **Skills and attributes for success**
    **To qualify for the role you must have**
    - Strong interpersonal, verbal, and written communication skills, in English.
    - Experience developing ETL solutions for data warehouse environments
    - The ability to manage large quantities of data, paying attention to detail
    - Experience programming in.NET, C#, ASP.NET and T-SQL.
    - Expertise in ETL tool SQL Server Integration Services
    - Knowledge of data mining and segmentation techniques
    - Experience in SharePoint Designer, InfoPath, Web Parts, and workflow creation.
    - Good knowledge of MS SQL server configuration and database maintenance skills.
    - Ability to write and analyse Stored Procedures and complex SQL queries
    - Experience working on production systems, specifically running in an Azure cloud services environment.
    - Hands on experience on IIS servers
    - Ability to meet agreed deadlines, with demonstrable productivity

    **Ideally, you’ll also have**
    - Knowledge / Experience in Azure DevOps.
    - Knowledge / Experience in SharePoint and Power Apps would be advantageous.

    **What we look for**

    **What working at EY offers**
    EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland & the UK - and with teams from all EY service lines, geographies & sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills & insights that will stay with you throughout your career.
    - Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
    - Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
    - Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
    - Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

    **EY | Building a better working world**

    EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

    Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

    Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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    Support Services

    Bengaluru, Karnataka EY

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    Job Description

    At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

    **On-site Technology Support Team Lead**

    **EY Technology**:
    Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.
    EY Technology supports our technology needs through three business units:
    Client Technology - focuses on developing new technology for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly

    Enterprise Technology (ET) - ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.
    Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

    **The opportunity**
    As part of Enterprise Technology, the On-site Technology Support’s mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.
    The On-site Technology Support Team Lead provides this support to customers within a limited geography or site by managing a small team performing the highest level of multiple technology support activities. The position is also responsible for all aspects of staff management for their team. This professional has accountability for all aspects of end-user support for the assigned customer base, ensuring that metrics and performance standards are achieved and maintained. This professional anticipates technology support issues and creates solutions and provides support with appropriate consultation.

    **Your key responsibilities**
    - Coordinate team initiatives in order to meet customer needs consistent with EY Technology support processes and expectations. Facilitate the implementation and support of defined solutions.
    - Participate in providing customer support on as required by the work demands within the supported geography.
    - Develop action plans and strategies; oversee team members to ensure that appropriate tools, techniques, and standards are being utilized.
    - Analyse the impact of decisions; and mentor others through the solution process in order to satisfy customer needs.
    - Build and maintain productive relationships with a wide range of customers within the geography supported by the local OSTS team.
    - Act as a liaison between OSTS and customers supported by the local OSTS team to ensure effective communications flow on matters related to customer support.
    - Document and track the status of inquiries, coordinate appropriate responses, and follow up to ensure customer satisfaction. Provide team oversight to ensure support metrics and key performance indicators are achieved.
    - Maintain an understanding of the Firm’s business, organization and strategy and business drivers sufficiently to resolve and anticipate end user technology issues that affect productivity of Firm personnel.
    - Maintain a thorough understanding of EY Technology organization and service offerings in order to identify how best to address customer technology needs and incidents.
    - Have a thorough understanding of technology needs of key engagements and accounts located within the supported geography and have the ability to communicate unique needs and customer feedback to appropriate EY Technology personnel to ensure business imperatives are anticipated and addressed as appropriate.
    - Participate with and provide technical consultation to senior EY Technology management as requested.
    - Provide out of hours service as needed and have ability to travel within support geography as required.

    **Skills and attributes for success**
    - Advanced analytical skills are required to address major end-user incidents impacting the geography supported.
    - Work independently with limited oversight from a supervisor
    - Decision making responsibilities include the prioritization of work for the OSTS team and determining approaches to effectively address service delivery concerns of custo
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