2,262 Crisis Communication jobs in India

Location: MIDC, Andheri East, Mumbai

Employment Type: Full-Time (contract)

Work Schedule: 5 Days a Week (Rotational Offs)

Process Timings: Rotational shifts

Remuneration - As per industry standards and capabilities

Only apply if you can join immediately, & Only Mumbai Candidates

About WhizCrow

WhizCrow is a global Brand Authority Management agency with operations in India, UAE, and the US . We help businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape.

About the Role

We are looking for an experienced ORM Executive to join our global team. You will be supporting international customers through email, chat, and other online support channels. The ideal candidate is tech-savvy, adaptable, and quick to learn new systems, with the proven ability to manage multiple tasks efficiently in a dynamic environment. Prior experience in customer support, especially within ISP, Telecom, or related technology sectors, is essential for this role.

You will take ownership of resolving customer challenges and technical issues across a variety of channels, ensuring our clients receive timely, professional, and effective support. Strong communication skills and attention to detail are crucial. 

This role requires excellent written English skills , attention to detail, and the ability to communicate effectively with global customers . 

Key Responsibilities

• Manage customer queries and issues via email, chat, and social media with accuracy and professionalism. 
• Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries, providing clear troubleshooting steps.
• Document all customer interactions and solutions comprehensively.
• Collaborate with internal teams to handle escalations or complex technical challenges.
• Drive customer satisfaction while meeting SLAs for response and resolution time .
• Offer multilingual support , if applicable, to enhance customer experience.

Requirements

• Minimum 1- 2 years of hands-on experience in customer support, including email, chat and other online channels. 
• Prior experience in technical troubleshooting (preferably in ISP, Telecom, or similar industry).
• Excellent command of written English, additional proficiency in Italian, French, Japanese, German, or Spanish is highly valuable.
• Ability to learn new technologies quickly, adapt to evolving processes, and multitask under pressure.
• Customer-centric approach with an emphasis on empathy and efficiency and providing resolution.

Why Join WhizCrow?

• Work with a leading Brand Authority Management agency with a global presence .
• Opportunities for career growth and continuous skill development .
• Competitive salary and performance-based incentives.
• A collaborative and dynamic work environment .
• Exposure to international clients and multilingual customer engagement opportunities .
• Health Insurance Cover
• Cross-Project Exposure

To Apply: Send your resume to with the subject line " Online Reputation Management Application – (Your Name)" .

About the job

About Dentsu International India:

Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated talented employees working together to reach the never before!

Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.

In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good & for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.

Learn more at:

Job Title: Graduate Trainee - Online Reputation Management (ORM)

Location: Worli, Mumbai, Maharashtr

Duration : 6-Month Traineeship

Key Responsibilities

• Develop and implement ORM strategies to enhance clients’ online reputation.
• Monitor and manage online reviews, forums, and discussions across multiple platforms.
• Respond to and address negative sentiment or mentions to mitigate potential risks.
• Utilize ORM tools to track performance, measure sentiment, and identify trends.
• Stay updated on emerging industry trends and best practices in reputation management.
• Prepare detailed ORM performance reports, highlighting insights and recommendations.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Availability for a full-time 6-month traineeship.

Technical & Soft Skills

• Basic knowledge of social media platforms and online marketing.
• Strong written and verbal communication skills.
• Excellent presentation abilities.
• High attention to detail with a commitment to quality.
• Ability to work in a fast-paced, collaborative environment.

Job Title: Graduate Trainee - Online Reputation Management (ORM)

Location: Worli, Mumbai, Maharashtra

Duration : 6-Month Traineeship

Time - Rotational shift

Key Responsibilities

• Develop and implement ORM strategies to enhance clients’ online reputation.
• Monitor and manage online reviews, forums, and discussions across multiple platforms.
• Respond to and address negative sentiment or mentions to mitigate potential risks.
• Utilize ORM tools to track performance, measure sentiment, and identify trends.
• Stay updated on emerging industry trends and best practices in reputation management.
• Prepare detailed ORM performance reports, highlighting insights and recommendations.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Availability for a full-time 6-month traineeship.

Technical & Soft Skills

• Basic knowledge of social media platforms and online marketing.
• Strong written and verbal communication skills.
• Excellent presentation abilities.
• High attention to detail with a commitment to quality.
• Ability to work in a fast-paced, collaborative environment.

• Develop and implement comprehensive crisis communication plans and protocols.
• Provide strategic counsel to senior executives on reputation management and crisis preparedness.
• Monitor media, social media, and public sentiment to identify potential reputational risks.
• Craft clear, concise, and compelling messaging for various stakeholders during crisis situations.
• Act as a spokesperson or support client spokespersons in media interactions.
• Build and maintain strong relationships with key media contacts and influencers.
• Conduct media training for executives and prepare them for crisis scenarios.
• Develop proactive communication strategies to build and strengthen client reputations.
• Analyze communication effectiveness and provide post-crisis evaluations and recommendations.
• Collaborate with legal, HR, and other departments to ensure aligned communication efforts.
• Stay informed about emerging communication trends, social media platforms, and public affairs issues.
• Manage third-party agencies and resources as needed for communication campaigns.
• Develop internal communication strategies to keep employees informed and engaged during critical events.

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.
• Minimum of 7 years of experience in public relations, communications, or corporate affairs, with a strong focus on crisis and reputation management.
• Proven track record of successfully managing complex communication crises for corporations or major organizations.
• Exceptional written and verbal communication skills, with the ability to craft persuasive narratives.
• Deep understanding of traditional and digital media landscapes, including social media platforms and their influence.
• Strong analytical and strategic thinking abilities.
• Excellent judgment and decision-making skills, especially under pressure.
• Experience in media training and spokesperson preparation.
• Ability to build rapport and trust with senior leadership and diverse stakeholders.
• Proficiency in media monitoring and analysis tools.
• Flexibility to work non-traditional hours during crisis situations.
• A strong network of media contacts is a significant advantage.

• Develop and implement comprehensive crisis communication plans and protocols.
• Serve as a primary point of contact and spokesperson during crisis situations.
• Monitor media and social media channels for emerging issues and potential reputational threats.
• Craft clear, concise, and accurate statements, press releases, and holding messages for various stakeholders.
• Liaise with internal teams, legal counsel, and external PR agencies to coordinate response efforts.
• Conduct media training for key executives and spokespersons.
• Analyze public sentiment and media coverage to assess the effectiveness of communication strategies.
• Proactively build and maintain strong relationships with journalists and key influencers.
• Develop proactive reputation management strategies to enhance brand perception and mitigate risks.
• Manage the communication flow during sensitive corporate announcements or events.
• Provide strategic counsel to senior leadership on communication-related matters.
• Organize and participate in simulation exercises to test crisis preparedness.

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.
• Minimum of 7-9 years of experience in communications, with a significant focus on crisis management and reputation protection.
• Demonstrated experience in developing and executing successful crisis communication strategies.
• Exceptional written and verbal communication skills, with a proven ability to write under pressure.
• Strong understanding of media relations, social media dynamics, and public opinion.
• Excellent judgment, decision-making skills, and the ability to remain composed in high-stakes situations.
• Experience in media training and coaching spokespersons.
• Ability to work flexible hours and be on-call during critical situations.
• Strong interpersonal skills and the ability to build rapport with diverse stakeholders.
• Proficiency in media monitoring tools and analytics.
• Experience in the Media & PR sector is a significant advantage.

• Develop, implement, and regularly update comprehensive crisis communication plans and protocols.
• Serve as a key point of contact and advisor to senior leadership during crises, providing strategic communication guidance.
• Monitor media, social media, and public sentiment to identify potential reputational risks and emerging issues.
• Develop and execute communication strategies to mitigate reputational damage and protect the organization's image.
• Draft clear, concise, and timely crisis communications materials, including press releases, statements, Q&As, and internal memos.
• Manage media relations during crisis situations, acting as a spokesperson when required.
• Coordinate communication efforts across various internal departments and external stakeholders.
• Conduct media training for spokespersons and key personnel.
• Develop and deliver presentations on crisis preparedness and reputation management to leadership and staff.
• Analyze the effectiveness of crisis communication efforts and recommend improvements.
• Build and maintain strong relationships with key media contacts and industry influencers.
• Manage the organization's online reputation and address any negative sentiment proactively.
• Contribute to the development of broader corporate communications strategies.
• Ensure consistency in messaging across all communication channels.

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field. Master's degree is a plus.
• Minimum of 7 years of progressive experience in corporate communications, with a significant focus on crisis management and reputation.
• Demonstrated experience in developing and executing successful crisis communication plans.
• Proven ability to advise senior leadership under pressure.
• Excellent written and verbal communication skills, with the ability to craft compelling messages for diverse audiences.
• Strong media relations expertise and a proven track record of building and maintaining media contacts.
• Proficiency in social media monitoring and management tools.
• Exceptional analytical and problem-solving skills.
• Ability to remain calm and composed in high-pressure situations.
• Strong organizational skills and the ability to manage multiple priorities in a remote setting.
• Experience in risk assessment and management is desirable.