2,262 Crisis Communication jobs in India

Public Relations Specialist - Crisis Communication

751001 Bhubaneswar, Orissa ₹65000 Annually WhatJobs

Posted 7 days ago

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full-time
We are seeking a highly adaptable and experienced Public Relations Specialist to join our dynamic media and PR team in a fully remote capacity. This role is specifically focused on managing crisis communications and safeguarding our clients' reputations during challenging situations. You will be responsible for developing and implementing strategic communication plans to mitigate negative publicity, respond effectively to media inquiries, and maintain public trust. Your duties will include monitoring media coverage, identifying potential reputational risks, and advising clients on proactive and reactive communication strategies. You will draft press releases, holding statements, social media responses, and other critical communications. Strong relationships with media outlets and a keen understanding of media dynamics are essential. The ideal candidate will possess a Bachelor's degree in Public Relations, Communications, Journalism, or a related field. A minimum of 5 years of experience in public relations, with a significant focus on crisis management and corporate communications, is required. Proven ability to remain calm and effective under pressure, excellent writing and editing skills, and exceptional judgment are paramount. Experience with media monitoring tools and social listening platforms is a plus. This is a fully remote position, allowing you to work from anywhere in India. You will collaborate closely with clients and our internal teams through virtual channels, ensuring swift and strategic communication responses. Join us to play a vital role in protecting and enhancing client reputations in the **Bhubaneswar, Odisha, IN** region and beyond, from the convenience of your home.
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Senior Media Relations Specialist - Crisis Communication

226001 Thane, Maharashtra ₹1200000 Annually WhatJobs

Posted 25 days ago

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full-time
Our client is seeking a highly experienced and strategic Senior Media Relations Specialist with a proven background in crisis communication. This fully remote position demands an individual with exceptional writing, communication, and interpersonal skills, capable of managing media inquiries and shaping public perception during sensitive situations. You will be responsible for developing and implementing proactive media relations strategies, building strong relationships with journalists and influencers, and crafting compelling press materials. The ideal candidate will possess a deep understanding of media landscapes, a calm demeanor under pressure, and the ability to respond swiftly and effectively to unfolding events.

Key Responsibilities:
  • Develop and execute comprehensive media relations strategies to enhance brand visibility and manage reputation.
  • Serve as a primary media contact, responding to inquiries and coordinating interviews for spokespersons.
  • Craft high-quality press releases, media advisories, fact sheets, and other communication materials.
  • Build and maintain strong, positive relationships with key media contacts across various outlets.
  • Monitor media coverage and industry trends, providing regular reports and analysis to stakeholders.
  • Develop and implement crisis communication plans and protocols.
  • Act as a key advisor during crisis situations, providing strategic guidance on media engagement.
  • Proactively identify potential reputational risks and develop mitigation strategies.
  • Collaborate with internal teams (legal, communications, leadership) to ensure consistent messaging.
  • Organize press conferences and media briefings as needed.
Qualifications:
  • Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.
  • Minimum of 6-8 years of experience in media relations or public relations, with a significant focus on crisis communication.
  • Demonstrated experience in developing and executing successful media relations campaigns.
  • Proven ability to manage media during sensitive or crisis situations.
  • Excellent writing, editing, and proofreading skills with a strong command of English.
  • Exceptional interpersonal and relationship-building skills.
  • Strong understanding of media dynamics, journalistic practices, and social media's role in PR.
  • Ability to work under pressure, prioritize tasks, and meet tight deadlines in a fast-paced environment.
  • Proficiency in media monitoring tools and PR databases.
  • Strategic thinker with excellent problem-solving abilities.
  • Ability to work autonomously and effectively in a fully remote setting.
This is a critical role that offers the opportunity to make a significant impact on our client's reputation and public image, all from the convenience of a remote work setup. If you are a seasoned PR professional with expertise in crisis management, we encourage you to apply.
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Reputation management expert

Noida, Uttar Pradesh Roaming Routes Travel

Posted 6 days ago

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Online Reputation Management

Mumbai, Maharashtra WhizCrow

Posted 7 days ago

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Job Description

Location: MIDC, Andheri East, Mumbai

Employment Type: Full-Time (contract)

Work Schedule: 5 Days a Week (Rotational Offs)

Process Timings: Rotational shifts

Remuneration - As per industry standards and capabilities

Only apply if you can join immediately, & Only Mumbai Candidates


About WhizCrow

WhizCrow is a global Brand Authority Management agency with operations in India, UAE, and the US . We help businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape.


About the Role

We are looking for an experienced ORM Executive to join our global team. You will be supporting international customers through email, chat, and other online support channels. The ideal candidate is tech-savvy, adaptable, and quick to learn new systems, with the proven ability to manage multiple tasks efficiently in a dynamic environment. Prior experience in customer support, especially within ISP, Telecom, or related technology sectors, is essential for this role.

You will take ownership of resolving customer challenges and technical issues across a variety of channels, ensuring our clients receive timely, professional, and effective support. Strong communication skills and attention to detail are crucial. 


This role requires excellent written English skills , attention to detail, and the ability to communicate effectively with global customers

Key Responsibilities

  • Manage customer queries and issues via email, chat, and social media with accuracy and professionalism. 
  • Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries, providing clear troubleshooting steps.
  • Document all customer interactions and solutions comprehensively.
  • Collaborate with internal teams to handle escalations or complex technical challenges.
  • Drive customer satisfaction while meeting SLAs for response and resolution time .
  • Offer multilingual support , if applicable, to enhance customer experience.


Requirements

  • Minimum 1- 2 years of hands-on experience in customer support, including email, chat and other online channels. 
  • Prior experience in technical troubleshooting (preferably in ISP, Telecom, or similar industry).
  • Excellent command of written English, additional proficiency in Italian, French, Japanese, German, or Spanish is highly valuable.
  • Ability to learn new technologies quickly, adapt to evolving processes, and multitask under pressure.
  • Customer-centric approach with an emphasis on empathy and efficiency and providing resolution.


Why Join WhizCrow?

  • Work with a leading Brand Authority Management agency with a global presence .
  • Opportunities for career growth and continuous skill development .
  • Competitive salary and performance-based incentives.
  • A collaborative and dynamic work environment .
  • Exposure to international clients and multilingual customer engagement opportunities .
  • Health Insurance Cover
  • Cross-Project Exposure


To Apply: Send your resume to with the subject line " Online Reputation Management Application – (Your Name)" .

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Graduate Trainee - Online Reputation Management

Worli, Maharashtra Dentsu Creative

Posted 7 days ago

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About the job


About Dentsu International India:


Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated talented employees working together to reach the never before!


Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.


In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good & for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.


Learn more at:


Job Title: Graduate Trainee - Online Reputation Management (ORM)

Location: Worli, Mumbai, Maharashtr

Duration : 6-Month Traineeship


Key Responsibilities

  • Develop and implement ORM strategies to enhance clients’ online reputation.
  • Monitor and manage online reviews, forums, and discussions across multiple platforms.
  • Respond to and address negative sentiment or mentions to mitigate potential risks.
  • Utilize ORM tools to track performance, measure sentiment, and identify trends.
  • Stay updated on emerging industry trends and best practices in reputation management.
  • Prepare detailed ORM performance reports, highlighting insights and recommendations.


Qualifications

  • Bachelor’s degree in Marketing, Communications, Business, or a related field.
  • Availability for a full-time 6-month traineeship.


Technical & Soft Skills

  • Basic knowledge of social media platforms and online marketing.
  • Strong written and verbal communication skills.
  • Excellent presentation abilities.
  • High attention to detail with a commitment to quality.
  • Ability to work in a fast-paced, collaborative environment.
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Graduate Trainee - Online Reputation Management (ORM)

Mumbai, Maharashtra Dentsu India

Posted 7 days ago

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Job Description

Job Title: Graduate Trainee - Online Reputation Management (ORM)

Location: Worli, Mumbai, Maharashtra

Duration : 6-Month Traineeship

Time - Rotational shift

Key Responsibilities

  • Develop and implement ORM strategies to enhance clients’ online reputation.
  • Monitor and manage online reviews, forums, and discussions across multiple platforms.
  • Respond to and address negative sentiment or mentions to mitigate potential risks.
  • Utilize ORM tools to track performance, measure sentiment, and identify trends.
  • Stay updated on emerging industry trends and best practices in reputation management.
  • Prepare detailed ORM performance reports, highlighting insights and recommendations.

Qualifications

  • Bachelor’s degree in Marketing, Communications, Business, or a related field.
  • Availability for a full-time 6-month traineeship.

Technical & Soft Skills

  • Basic knowledge of social media platforms and online marketing.
  • Strong written and verbal communication skills.
  • Excellent presentation abilities.
  • High attention to detail with a commitment to quality.
  • Ability to work in a fast-paced, collaborative environment.
This advertiser has chosen not to accept applicants from your region.

Senior Communications Strategist - Crisis & Reputation Management

560001 Bangalore, Karnataka ₹1000000 Annually WhatJobs Direct

Posted today

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Job Description

full-time
Our client, a distinguished Public Relations and Communications firm based in Bengaluru, Karnataka , is seeking a highly experienced Senior Communications Strategist specializing in Crisis and Reputation Management. This pivotal role requires a seasoned professional adept at safeguarding and enhancing the public image of organizations during challenging periods. You will be responsible for developing proactive and reactive communication strategies, crafting compelling narratives, and advising senior leadership on communication best practices. The ideal candidate will possess exceptional strategic thinking, outstanding writing skills, a deep understanding of media landscapes, and a proven ability to perform under pressure. This position demands a proactive approach to risk assessment and an unwavering commitment to protecting client reputations.

Responsibilities:
  • Develop and implement comprehensive crisis communication plans and protocols.
  • Provide strategic counsel to senior executives on reputation management and crisis preparedness.
  • Monitor media, social media, and public sentiment to identify potential reputational risks.
  • Craft clear, concise, and compelling messaging for various stakeholders during crisis situations.
  • Act as a spokesperson or support client spokespersons in media interactions.
  • Build and maintain strong relationships with key media contacts and influencers.
  • Conduct media training for executives and prepare them for crisis scenarios.
  • Develop proactive communication strategies to build and strengthen client reputations.
  • Analyze communication effectiveness and provide post-crisis evaluations and recommendations.
  • Collaborate with legal, HR, and other departments to ensure aligned communication efforts.
  • Stay informed about emerging communication trends, social media platforms, and public affairs issues.
  • Manage third-party agencies and resources as needed for communication campaigns.
  • Develop internal communication strategies to keep employees informed and engaged during critical events.

Qualifications:
  • Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.
  • Minimum of 7 years of experience in public relations, communications, or corporate affairs, with a strong focus on crisis and reputation management.
  • Proven track record of successfully managing complex communication crises for corporations or major organizations.
  • Exceptional written and verbal communication skills, with the ability to craft persuasive narratives.
  • Deep understanding of traditional and digital media landscapes, including social media platforms and their influence.
  • Strong analytical and strategic thinking abilities.
  • Excellent judgment and decision-making skills, especially under pressure.
  • Experience in media training and spokesperson preparation.
  • Ability to build rapport and trust with senior leadership and diverse stakeholders.
  • Proficiency in media monitoring and analysis tools.
  • Flexibility to work non-traditional hours during crisis situations.
  • A strong network of media contacts is a significant advantage.

Join a leading communications firm and play a vital role in protecting and enhancing corporate reputations in Bengaluru, Karnataka .
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Senior Communications Manager - Crisis & Reputation Management

700001 Kolkata, West Bengal ₹1300000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client is seeking a seasoned Senior Communications Manager with expertise in Crisis and Reputation Management to join their strategic communications team in Kolkata, West Bengal, IN . This critical role involves safeguarding and enhancing the organization's public image, particularly during challenging situations. You will be responsible for developing and executing proactive communication strategies, managing crisis communications, and building strong relationships with media and stakeholders. The ideal candidate will have a proven ability to navigate complex communication landscapes, think strategically under pressure, and deliver timely, impactful messages. Responsibilities include: Developing and implementing comprehensive crisis communication plans and protocols. Serving as a key spokesperson during crisis situations, managing media relations and public inquiries. Monitoring media coverage and social media sentiment, identifying potential reputational risks. Crafting clear, consistent, and compelling communication materials, including press releases, statements, and internal advisories. Building and maintaining strong relationships with journalists, influencers, and key stakeholders. Advising senior leadership on communication strategies related to sensitive issues. Conducting media training for executives and spokespersons. Developing and executing proactive reputation management strategies to build and maintain a positive brand image. Collaborating with legal, HR, and other departments to ensure aligned messaging. Evaluating the effectiveness of communication campaigns and crisis response efforts. The candidate should possess a Bachelor's or Master's degree in Communications, Public Relations, Journalism, or a related field, with significant experience in corporate communications, preferably with a focus on crisis management. Demonstrated experience in handling high-stakes communication situations and managing media in crisis scenarios is essential. Excellent writing, editing, and verbal communication skills. Strong strategic thinking and problem-solving abilities. Exceptional interpersonal skills and the ability to work effectively under pressure. A deep understanding of the media landscape and public relations best practices. Experience in stakeholder management and government relations is a plus. This is a vital role for an experienced communicator looking to make a significant impact on an organization's reputation.
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Lead Communications Specialist (Crisis & Reputation Management)

208001 Kanpur, Uttar Pradesh ₹80000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client, a dynamic player in the Media & PR industry, is seeking an accomplished Lead Communications Specialist to spearhead their Crisis and Reputation Management efforts. Based in Kanpur, Uttar Pradesh, IN , this role requires a seasoned professional adept at navigating sensitive situations, crafting strategic messaging, and protecting the public image of the organization. The ideal candidate will possess exceptional judgment, a calm demeanor under pressure, and a deep understanding of media relations, public perception, and risk mitigation. You will be at the forefront of ensuring consistent and effective communication during critical times.

Key Responsibilities:
  • Develop and implement comprehensive crisis communication plans and protocols.
  • Serve as a primary point of contact and spokesperson during crisis situations.
  • Monitor media and social media channels for emerging issues and potential reputational threats.
  • Craft clear, concise, and accurate statements, press releases, and holding messages for various stakeholders.
  • Liaise with internal teams, legal counsel, and external PR agencies to coordinate response efforts.
  • Conduct media training for key executives and spokespersons.
  • Analyze public sentiment and media coverage to assess the effectiveness of communication strategies.
  • Proactively build and maintain strong relationships with journalists and key influencers.
  • Develop proactive reputation management strategies to enhance brand perception and mitigate risks.
  • Manage the communication flow during sensitive corporate announcements or events.
  • Provide strategic counsel to senior leadership on communication-related matters.
  • Organize and participate in simulation exercises to test crisis preparedness.
Required Qualifications:
  • Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.
  • Minimum of 7-9 years of experience in communications, with a significant focus on crisis management and reputation protection.
  • Demonstrated experience in developing and executing successful crisis communication strategies.
  • Exceptional written and verbal communication skills, with a proven ability to write under pressure.
  • Strong understanding of media relations, social media dynamics, and public opinion.
  • Excellent judgment, decision-making skills, and the ability to remain composed in high-stakes situations.
  • Experience in media training and coaching spokespersons.
  • Ability to work flexible hours and be on-call during critical situations.
  • Strong interpersonal skills and the ability to build rapport with diverse stakeholders.
  • Proficiency in media monitoring tools and analytics.
  • Experience in the Media & PR sector is a significant advantage.
This hybrid role allows for a blend of in-office collaboration in Kanpur, Uttar Pradesh, IN and remote work flexibility. Our client offers a competitive salary, performance-based incentives, and a challenging yet rewarding work environment.
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Senior Communications Manager, Crisis and Reputation Management

800001 Patna, Bihar ₹1800000 Annually WhatJobs

Posted 22 days ago

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full-time
Our client, a prominent organization, is actively seeking a highly experienced Senior Communications Manager specializing in Crisis and Reputation Management to join their remote-first communications team. This critical role requires a proactive and strategic professional capable of navigating complex communication challenges and safeguarding the organization's reputation. You will be responsible for developing and implementing robust crisis communication plans, advising leadership on reputation risks, and managing high-stakes communication initiatives. The ideal candidate will possess a proven track record in corporate communications, media relations, and stakeholder engagement, with a specific focus on crisis preparedness and response. This is a fully remote position, offering the flexibility to work from anywhere while managing vital communication strategies.

Key Responsibilities:
  • Develop, implement, and regularly update comprehensive crisis communication plans and protocols.
  • Serve as a key point of contact and advisor to senior leadership during crises, providing strategic communication guidance.
  • Monitor media, social media, and public sentiment to identify potential reputational risks and emerging issues.
  • Develop and execute communication strategies to mitigate reputational damage and protect the organization's image.
  • Draft clear, concise, and timely crisis communications materials, including press releases, statements, Q&As, and internal memos.
  • Manage media relations during crisis situations, acting as a spokesperson when required.
  • Coordinate communication efforts across various internal departments and external stakeholders.
  • Conduct media training for spokespersons and key personnel.
  • Develop and deliver presentations on crisis preparedness and reputation management to leadership and staff.
  • Analyze the effectiveness of crisis communication efforts and recommend improvements.
  • Build and maintain strong relationships with key media contacts and industry influencers.
  • Manage the organization's online reputation and address any negative sentiment proactively.
  • Contribute to the development of broader corporate communications strategies.
  • Ensure consistency in messaging across all communication channels.

Qualifications:
  • Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field. Master's degree is a plus.
  • Minimum of 7 years of progressive experience in corporate communications, with a significant focus on crisis management and reputation.
  • Demonstrated experience in developing and executing successful crisis communication plans.
  • Proven ability to advise senior leadership under pressure.
  • Excellent written and verbal communication skills, with the ability to craft compelling messages for diverse audiences.
  • Strong media relations expertise and a proven track record of building and maintaining media contacts.
  • Proficiency in social media monitoring and management tools.
  • Exceptional analytical and problem-solving skills.
  • Ability to remain calm and composed in high-pressure situations.
  • Strong organizational skills and the ability to manage multiple priorities in a remote setting.
  • Experience in risk assessment and management is desirable.
This role offers a critical contribution to protecting the brand and reputation from a remote location, supporting the strategic objectives for our client based in Patna, Bihar, IN .
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