715 Crisis Management jobs in India

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Crisis Management

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Role Description

• The Global Operational Resilience, BCM and CM Risk Specialist is an important role within the NFRM globally.
• This role reports to the Operational Resilience, BCM and Crisis Mgmt. Framework Risk Manager with NFRM being an independent risk function reporting globally to the Group Chief Risk Officer.

Overview

The purpose of the Non-Financial Risk Management (NFRM) function is to ensure that the banks Non-Financial Risk exposure is adequately managed in line with the group wide risk appetite and NFRM framework.

To achieve this the NFRM function requires:

• Risk Managers with the experience, seniority and tools to assess complex risks and intervene where they lie outside the banks risk appetite.
• A comprehensive, integrated, simple and easy to use NFR Framework with supporting technology that assists risk identification, assessment and remediation.
• Strong understanding of the businesses combined with regular engagement which would allow NFRM to provide support, review and challenge in line with the 3 Lines of Defence Model.
• Close coordination with all Second Line Risk Type Controllers to facilitate the production of a holistic view of NFR.
• Proper consideration of emerging risks, rather than just current issues.
• Effective governance combined with supporting MI that facilitates decision making.

NFRM is a matrix organisation with business / region and functional specialist axes.

Operational Resilience refers to the ability of firms, FMIs and the sector as a whole to prevent, respond to, recover and learn from operational disruptions. It is the ability to adapt rapidly to the changing environmental and business conditions.

Building on mature Business Continuity and Crisis Management programmes, DBs Operational Resilience framework will enable the bank to identify its most critical functions and develop associated risk appetite. Focusing investment and resources where they are needed most, the Operational Resilience team will help the bank to build resistance to failure, establish resilient operations and develop necessary playbooks for coordinated response and recovery. A programme of education and awareness training, coupled with regular scenario-based exercising and detailed risk reporting, will help the bank to identify exposures and areas for remediation.

As a 2nd Line of Defence Risk Type Controller, the Operational Resilience team is also required to help the business to identify, assess, manage and report on business process disruption risk where appropriate. Through regular engagement with all divisions, the team will also perform oversight and challenge, as well as veto where required.

Your key responsibilities

• Partner with stakeholder to facilitate informed risk decision by providing relevant content necessary to formulate a prioritized path forward
• Work with the Risk Manager to embed an effective Risk and Control Environment, supporting the implementation of robust standards into the organization.
• Support the Risk Managers in developing global framework documents for Operational Resilience, including DORA elements, BCM and Crisis Mgmt.
• Provide Framework subject matter expertise to stakeholders in establishing risk frameworks required to mitigate Non -Financial Risk exposures and be regulatory ready
• Understand Operational Resilience To support development and implement key program components across required Operational Resilience workstreams, including but not limited to Governance, Business Continuity and Crisis Management
• Well versed in Business Continuity Management and Crisis Management methodology and implementation of Business Continuity program required
• Managed Crisis as required within the Crisis Management model
• Maintain up to date knowledge of industry trends and standards, risk management practices, legal and local regulatory requirements
• Familiar in managing and/or developing Risk Appetite and Controls framework
• Able to engage regulators and auditors independently
• Able to lead Operational Resilience and BCM related Governance forums, if required
• Build, lead, motivate and engage a team

Your skills and experience

• Minimum of 5 years of risk management experience, preferably in financial or consultancy firm
• Demonstrable experience of operational resilience, business continuity and crisis management lifecycle
• Educated to Bachelors degree level or equivalent qualification / work experience in Risk, Finance, Business, Accounting or Economics is beneficial
• Demonstrable success managing and operating in a matrix environment that encompasses functional and geographical diversity
• Proven track record in operating a measurements-based culture leading to continual improvement
• Must be able to work effectively in business English and (both written and spoken).
• A self-motivated team player, who is organised, innovative and results orientated
• Calm and productive under pressure
• Ability to analyse regulatory, audit and programme requirements and build in required changes to book of work
• Excellent communication skills, both written and verbal are essential Strong PowerPoint skills
• Strong influencing, problem solving, organisational and stakeholder management skills
• Demonstrable success managing and operating in a matrix environment that encompasses functional and geographical diversity
• Ability to clearly document results and recommend improvements to key stakeholders
• Time management the successful candidate will often need to deal with multiple priorities and should therefore be highly organised and be able to multi-task
• Experience in any control or risk management activities within Banking domain is an added advantage.

Role Infrastructure Security and Cloud Business Continuity & Crisis Manager

10-15 Years of experience with Business Continuity and Crisis management experience and skills.

Summary -

Develop, maintain, or implement business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analyses, strategy selection, and documentation of business continuity and disaster recovery procedures. Plan, conduct, and debrief regular mock-disaster exercises to test the adequacy of existing plans and strategies, updating procedures and plans regularly. Act as a coordinator for continuity efforts after a disruption event.

Job Tasks

Develop disaster recovery plans for physical locations with critical assets such as data centers.

Develop contingency plans to deal with organizational emergencies.

Test documented disaster recovery strategies and plans.

Analyze impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements.

Assess risks to business operations.

Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance.

Develop contingency plans to deal with organizational emergencies.

Review existing disaster recovery, crisis management, or business continuity plans.

Develop contingency plans to deal with organizational emergencies.

Establish, maintain, or test call trees to ensure appropriate communication during disaster.

Interpret government regulations and applicable codes to ensure compliance.

Evaluate applicable laws and regulations to determine impact on organizational activities.

Conduct or oversee contingency plan integration and operation.

Develop contingency plans to deal with organizational emergencies.

Write reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.

Prepare research reports.

Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives.

Identify strategic business investment opportunities.

Create business continuity and disaster recovery budgets.

Analyze budgetary or accounting data.

Create or administer training and awareness presentations or materials.

Develop training materials.

Train personnel in organizational or compliance procedures.

Maintain and update organization information technology applications and network systems blueprints.

Maintain data in information systems or databases.

Conduct or oversee collection of corporate intelligence to avoid fraud, financial crime, cyber-attack, terrorism, and infrastructure failure.

Gather organizational performance information.

Oversee business processes.

Recommend or implement methods to monitor, evaluate, or enable resolution of safety, operations, or compliance interruptions.

Monitor organizational compliance with regulations.

Advise others on analytical techniques.

Analyze corporate intelligence data to identify trends, patterns, or warnings indicating threats to security of people, assets, information, or infrastructure.

Assess risks to business operations.

Analyze business or financial data.

Design or implement products and services to mitigate risk or facilitate use of technology-based tools and methods.

Develop business or financial information systems.

Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans.

Prepare operational reports.

Create scenarios to re-establish operations from various types of business disruptions.

Apply mathematical models of financial or business conditions.

Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to disaster recovery and business continuity.

Update professional knowledge.

Identify individual or transaction targets to direct intelligence collection.

Investigate legal issues.

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

We are seeking a highly skilled and motivated Senior Manager BCP/DR to lead and manage our Business Continuity Planning (BCP) and Disaster Recovery(DR) program while also serving as a hands-on individual contributor. This role is critical to ensuring the organization’s resilience against disruptions, including natural disasters, cyberattacks, and operational failures. The successful candidate will drive the BCP program by developing strategies, policies, and plans, while also executing key tasks such as risk assessments, testing, and recovery operations. This position requires a blend of strategic vision, technical expertise, and operational execution to safeguard our business operations and IT systems.

Responsibilities & Deliverables: 

Program Leadership (BCP/DR Program Driver):

• Develop and Maintain BCP/DR Strategies: Lead the design, implementation, and continuous improvement of the organization’s BCP and DR strategies, ensuring alignment with industry standards (e.g., ISO 22301, NIST 800-34) and regulatory requirements (e.g., GDPR, DPDP Act for India-based operations).
• Policy and Governance: Create and update BCP/DR policies, procedures, and frameworks to ensure comprehensive coverage of all critical business functions and IT systems.
• Stakeholder Collaboration: Work closely with cross-functional teams (e.g., IT, security, operations, HR, finance, Legal) to identify critical processes, dependencies,and recovery priorities, fostering a culture of resilience across the organization.
• Training and Awareness: Develop and deliver BCP/DR training programs for employees, ensuring all staff are prepared to respond to disruptions effectively.
• Program Reporting: Provide regular updates to senior leadership on the status of the BCP/DR program, including risk assessments, test results, and improvement plans.
• Vendor Coordination: Manage relationships with third-party vendors (e.g., cloud providers like AWS, DRaaS providers) to ensure external dependencies are accounted for in BCP/DR plans.

Individual Contributor (Hands-On Execution)

• Risk Assessments and Business Impact Analysis (BIA): Conduct detailed risk assessments and BIAs to identify vulnerabilities, assess the impact of potential  disruptions, and prioritize recovery efforts for critical systems (e.g., NetBanking platforms, AWS-based applications).

• DR Plan Development and Testing: Create and maintain detailed DR plans for IT systems, including recovery procedures for servers, databases, and applications. Execute regular DR tests (e.g., tabletop exercises, failover simulations) to validate recovery capabilities.
• Incident Response Support: Act as a key responder during incidents, coordinating recovery efforts and ensuring minimal downtime for critical systems. This includes hands-on execution of recovery tasks, such as restoring backups or failing over to secondary sites.
• System Hardening: Collaborate with IT, Legal and security teams to implement resilience measures, such as configuring high-availability architectures (e.g., AWS multi-region setups) and securing identity management systems (e.g., using SCIM for user provisioning).
• Documentation and Compliance: Maintain detailed documentation of BCP/DR plans, test results, and incident response activities, ensuring compliance with audit requirements and regulatory standards.
• Tooling and Automation: Leverage tools like GitLab to manage BCP/DR documentation and scripts, implementing pre-commit checks to ensure code quality for automated recovery scripts. Use automation tools (e.g., Ansible, Terraform) to streamline DR processes.

Qualifications: 

Education:

Bachelor’s degree in Information Technology, Computer Science, Business  Administration, or a related field. A master’s degree or certifications like CBCP (Certified Business Continuity Professional), DRCS (Disaster Recovery Certified Specialist), or CISM (Certified Information Security Manager) are preferred.

Experience:

• 10+ years of experience in business continuity planning, disaster recovery, or IT operations, with at least 2 years in a leadership or program management role. Proven track record of developing and implementing BCP/DR programs in a complex, technology-driven environment (e.g., banking, fintech, or cloud-based organizations like HDFC Bank or AWS environments).
• Hands-on experience with DR testing, incident response, and recovery operations for IT systems.

Technical Skills:

• Strong understanding of IT infrastructure, including cloud platforms (e.g., AWS, Azure), virtualization (e.g., VMware), and networking. 
• Familiarity with identity management protocols like SCIM to ensure secure user provisioning during recovery scenarios.
• Experience with CI/CD tools like GitLab for managing DR scripts and documentation, including setting up pre-commit checks to maintain code quality.
• Knowledge of backup and recovery tools (e.g., Veeam, AWS Backup) and high-availability architectures.

Role Infrastructure Security and Cloud Business Continuity & Crisis Manager

10-15 Years of experience with Business Continuity and Crisis management experience and skills.

Summary -

Develop, maintain, or implement business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analyses, strategy selection, and documentation of business continuity and disaster recovery procedures. Plan, conduct, and debrief regular mock-disaster exercises to test the adequacy of existing plans and strategies, updating procedures and plans regularly. Act as a coordinator for continuity efforts after a disruption event.

Job Tasks

Develop disaster recovery plans for physical locations with critical assets such as data centers.

Develop contingency plans to deal with organizational emergencies.

Test documented disaster recovery strategies and plans.

Analyze impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements.

Assess risks to business operations.

Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance.

Develop contingency plans to deal with organizational emergencies.

Review existing disaster recovery, crisis management, or business continuity plans.

Develop contingency plans to deal with organizational emergencies.

Establish, maintain, or test call trees to ensure appropriate communication during disaster.

Interpret government regulations and applicable codes to ensure compliance.

Evaluate applicable laws and regulations to determine impact on organizational activities.

Conduct or oversee contingency plan integration and operation.

Develop contingency plans to deal with organizational emergencies.

Write reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.

Prepare research reports.

Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives.

Identify strategic business investment opportunities.

Create business continuity and disaster recovery budgets.

Analyze budgetary or accounting data.

Create or administer training and awareness presentations or materials.

Develop training materials.

Train personnel in organizational or compliance procedures.

Maintain and update organization information technology applications and network systems blueprints.

Maintain data in information systems or databases.

Conduct or oversee collection of corporate intelligence to avoid fraud, financial crime, cyber-attack, terrorism, and infrastructure failure.

Gather organizational performance information.

Oversee business processes.

Recommend or implement methods to monitor, evaluate, or enable resolution of safety, operations, or compliance interruptions.

Monitor organizational compliance with regulations.

Advise others on analytical techniques.

Analyze corporate intelligence data to identify trends, patterns, or warnings indicating threats to security of people, assets, information, or infrastructure.

Assess risks to business operations.

Analyze business or financial data.

Design or implement products and services to mitigate risk or facilitate use of technology-based tools and methods.

Develop business or financial information systems.

Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans.

Prepare operational reports.

Create scenarios to re-establish operations from various types of business disruptions.

Apply mathematical models of financial or business conditions.

Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to disaster recovery and business continuity.

Update professional knowledge.

Identify individual or transaction targets to direct intelligence collection.

Investigate legal issues.

Role Infrastructure Security and Cloud Business Continuity & Crisis Manager

10-15 Years of experience with Business Continuity and Crisis management experience and skills.

Summary -

Develop, maintain, or implement business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analyses, strategy selection, and documentation of business continuity and disaster recovery procedures. Plan, conduct, and debrief regular mock-disaster exercises to test the adequacy of existing plans and strategies, updating procedures and plans regularly. Act as a coordinator for continuity efforts after a disruption event.

Job Tasks

Develop disaster recovery plans for physical locations with critical assets such as data centers.

Develop contingency plans to deal with organizational emergencies.

Test documented disaster recovery strategies and plans.

Analyze impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements.

Assess risks to business operations.

Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance.

Develop contingency plans to deal with organizational emergencies.

Review existing disaster recovery, crisis management, or business continuity plans.

Develop contingency plans to deal with organizational emergencies.

Establish, maintain, or test call trees to ensure appropriate communication during disaster.

Interpret government regulations and applicable codes to ensure compliance.

Evaluate applicable laws and regulations to determine impact on organizational activities.

Conduct or oversee contingency plan integration and operation.

Develop contingency plans to deal with organizational emergencies.

Write reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.

Prepare research reports.

Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives.

Identify strategic business investment opportunities.

Create business continuity and disaster recovery budgets.

Analyze budgetary or accounting data.

Create or administer training and awareness presentations or materials.

Develop training materials.

Train personnel in organizational or compliance procedures.

Maintain and update organization information technology applications and network systems blueprints.

Maintain data in information systems or databases.

Conduct or oversee collection of corporate intelligence to avoid fraud, financial crime, cyber-attack, terrorism, and infrastructure failure.

Gather organizational performance information.

Oversee business processes.

Recommend or implement methods to monitor, evaluate, or enable resolution of safety, operations, or compliance interruptions.

Monitor organizational compliance with regulations.

Advise others on analytical techniques.

Analyze corporate intelligence data to identify trends, patterns, or warnings indicating threats to security of people, assets, information, or infrastructure.

Assess risks to business operations.

Analyze business or financial data.

Design or implement products and services to mitigate risk or facilitate use of technology-based tools and methods.

Develop business or financial information systems.

Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans.

Prepare operational reports.

Create scenarios to re-establish operations from various types of business disruptions.

Apply mathematical models of financial or business conditions.

Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to disaster recovery and business continuity.

Update professional knowledge.

Identify individual or transaction targets to direct intelligence collection.

Investigate legal issues.

• Developing and implementing crisis communication strategies.
• Drafting press releases, statements, and media advisories.
• Serving as a primary point of contact during crises.
• Managing media relations and stakeholder communications.
• Monitoring media coverage and public sentiment.
• Conducting post-crisis evaluations and reporting.

• Proven experience in PR, corporate communications, or journalism.
• Specialization in crisis management and communications.
• Bachelor's/Master's degree in Communications, PR, or related field.
• Exceptional writing, editing, and verbal communication skills.
• Strong media relations and a proven ability to work under pressure.
• Familiarity with media monitoring and social media tools.