2,767 Crm jobs in India

Job Description

Candidate Profile required

Years of Experience

Minimum two years in CRM

Compensation

Salary: As per industry standards + incentives. Benefits – Travel Allowance

Job Title: DU Service Manager

Location: Delhi, India

Job Type: Full-Time

Department:

Job Description

Candidate Profile required

Years of Experience

Minimum two years in CRM

Compensation

Salary: As per industry standards + incentives. Benefits – Travel Allowance

Job Title: Customer Relationship Manager

Roles and Responsibilities:

1. Customer Service:

Provide information about products, services, and offers to customers.

Handle inbound and outbound calls to understand customer needs and resolve issues.

Address customer feedback to improve service and processes.

2. Sales and Operations:

Drive sales through efficient store operations and customer service delivery.

Set store sales plans and quotas aligned with business objectives.

Maintain gross margin, stock on hand (SOH), segment & brand mix, and discount management.

3. Inventory and Merchandising:

Recommend product lines and ensure appropriate merchandise mix.

Manage inventory, shrink control, and cost optimization.

Implement production, productivity, quality, and customer service standards.

4. Team Management:

Motivate and retain store personnel.

Foster teamwork and manage performance among store staff.

Identify and develop talent for critical positions.

5. Compliance and Reporting:

Manage commercials and statutory compliance.

Stay updated on competition and manage customer escalations.

Drive local events and promotions as per the marketing calendar.

6. Customer Engagement:

Promote a "Customer Obsessed Culture" to prioritize customer centricity.

Improve engagement with merchandise and provide outstanding customer service.

Maintain floor appearance, direct customers to goods, and operate cash registers.

Key Performance Indicators:

Business Management: Gross Margin, SOH, Segment & Brand mix, Discount Management, Brand share.

Customer Experience: VOC (Voice of Customer) participation, score, SQA (Service Quality Assurance), complaints, Loyalty cards.

People Management: Team performance, talent development.

Business Acumen: Profitability, competition awareness.

Jio Business: Activations, recharges, CAF rejections.

Qualifications:

Graduation/Post Graduation.

Excellent communication skills, enthusiastic and confident personality.

Sales and deal closing skills with a proven track record.

Awareness of new technology (Digital Products).

This role is crucial for ensuring a high level of customer satisfaction and driving the overall success of the store

Preference will be given to People who are working for Banking sector,Telecom sector and also who are working in Croma,Pai,Unilet, Adishwar Electro, girias

Qualifications and Skills

• Proficiency in CRM tools such as Salesforce, HubSpot, and Zoho CRM is required to manage customer data effectively.
• A good understanding of Microsoft Dynamics 365 to facilitate seamless CRM software integration processes.
• Experience or knowledge in customer data analytics to analyze, interpret, and utilize customer data for strategic purposes.
• Expertise in CRM software integration for ensuring smooth data flow and system compatibility across platforms.
• Competency in lead management to handle and optimize lead capture and conversion rates systematically.
• Familiarity with marketing automation tools to automate repetitive tasks and manage multichannel campaigns efficiently.
• Strong communication and interpersonal skills to foster positive relationships with clients and team members.
• Ability to work collaboratively in a fast-paced environment while maintaining attention to detail and accuracy.

Roles and Responsibilities

• Manage and maintain customer relationships, ensuring high levels of satisfaction and retention.
• Utilize CRM tools to track and document customer interactions, providing insights for continuous improvement.
• Analyze customer data to develop strategies for upselling and cross-selling in alignment with sales goals.
• Collaborate with sales and marketing teams to enhance lead management and customer acquisition processes.
• Implement CRM software updates and integrations, ensuring seamless operations and data flow.
• Assist in the development and execution of marketing automation strategies to maximize engagement.
• Provide training to team members on CRM usage and best practices to enhance overall productivity.
• Monitor market trends and customer feedback to proactively address issues and identify growth opportunities.

Housiey is seeking a dynamic and customer-centric CRM Executive to enhance client relationships and ensure a seamless post-sales experience. The ideal candidate will be responsible for managing customer interactions, coordinating site visits, and fostering long-term relationships to drive customer satisfaction and referrals.

Key Responsibilities:

Maintain and manage booking data with accuracy and efficiency.

Engage with clients through professional communication, congratulating them on their property bookings.

Coordinate and schedule site visits, ensuring a seamless and personalized experience.

Facilitate client visits by providing welcome kits/hampers and addressing their queries.

Cultivate strong client relationships by offering consistent post-sales support.

Solicit referrals from satisfied clients to generate new business opportunities.

Ensure timely resolution of client concerns by liaising with internal teams.

A H International Private Limited is seeking a proactive and detail-oriented CRM Executive to manage and enhance client relationships, oversee billing activities, and support day-to-day customer service operations. The ideal candidate will have strong communication skills, proficiency in MS Excel, and a customer-first mindset.

• Act as the primary point of contact for existing and new clients, ensuring timely and professional communication.
• Manage and maintain client relationships by addressing queries, providing information, and resolving issues promptly.
• Prepare and maintain accurate records of client communications, contracts, and support requests.
• Handle client onboarding and ensure a smooth transition and training as required.
• Coordinate with internal departments (sales, accounts, logistics) to ensure timely delivery and resolution of client concerns.
• Generate and manage client billing, invoices, and

Company Overview

Sri Sai Overseas Recruitment is a leading manpower recruitment and consultancy service provider established in 2019. With professionals who have extensive experience in the Gulf Countries, the company excels in understanding client expectations for recruiting personnel from India. Headquartered in Varodara, it provides services globally, especially focusing on the Middle East, European, and other countries.

Job Overview

We are seeking a Junior Customer Relationship Management (CRM) professional for our full-time role located in Naroda. The candidate should have a minimum of 1 to 3 years of work experience. The position involves CRM data migration and working closely with clients to enhance customer relations and streamline processes.

Qualifications and Skills

• Proven experience with CRM Data Migration, a mandatory skill for this role that ensures proper data handling.
• Hands-on experience with Salesforce, understanding its components for better CRM implementation.
• Familiarity with HubSpot to leverage this platform for effective marketing and sales strategies.
• Practical experience in Microsoft Dynamics 365 for seamless integration and CRM management.
• Knowledge about Zoho CRM to utilize its features for business processes improvement.
• Competence in Customer Data Analysis for making informed decisions and improving customer satisfaction.
• Experience in Email Marketing Automation to maintain customer engagement and retention through strategic email campaigns.
• Understanding of User Experience Design to enhance customer interactions and improve service usability.

Roles and Responsibilities

• Manage and execute CRM data migration projects to ensure seamless transition without data loss.
• Collaborate with team members to integrate CRM systems with existing business processes.
• Analyze customer data to identify trends and uncover actionable insights for business growth.
• Develop and implement email marketing strategies to increase customer engagement and retention.
• Maintain databases and ensure information is accurate, accessible, and up to date.
• Offer technical support to CRM users and troubleshoot system issues when necessary.
• Work closely with customer service teams to improve customer satisfaction and service efficiency.
• Continuously monitor CRM performance and suggest system enhancements to optimize operations.

Greetings from ALIQAN Technologies!

We are hiring a Customer Relationship Manager (CRM) for the Gurgaon location.

Job Title: Customer Relationship Manager (CRM)

Location: Gurgaon

Job Mode: Onsite

Job Type: Permanent

Experience Required: 2-3 Years

Notice Period Preferred: Immediate Joiners

Key Responsibilities:

• Manage guest relationships at the center to ensure outstanding customer experience.
• Handle birthday party bookings, school tie-ups, and group event management end-to-end.
• Generate leads through cold calls, walk-ins, community networking, and local outreach.
• Work with school principals, corporate HRs, and institutional stakeholders for repeat bookings.
• Coordinate with marketing for promotional activities and outreach campaigns.
• Understand products, services, and packages to upsell offerings to walk-in guests.
• Track guest feedback and ensure timely resolution of complaints and escalations.
• Support center manager in monthly sales forecasting and performance reporting.

• Graduate in B.Com/BBA ; MBA in Marketing/Sales preferred.
• 23 years of experience in guest-facing roles within hospitality, retail, or call center.
• Excellent communication and interpersonal skills.
• Proven ability to manage leads, close bookings, and drive customer satisfaction.
• Creative thinker with strong follow-up and coordination skills.
• Team player with a strong sense of ownership and responsibility.