3,839 Crm jobs in India

About Us

We are a leading die manufacturing company, providing innovative and high-quality dies and moulds for automobile, engineering, and industrial applications. With a strong client base, we believe in long-term relationships, excellent service, and continuous support.

Key Responsibilities

· Ensure all client leads and requirements are addressed after order placement.

· Maintain strong relationships with existing clients through regular follow-up and after-sales service.

· Collect genuine feedback from clients to improve products and services.

· Manage client servicing from order confirmation to payment collection.

· Resolve client queries and issues promptly and professionally.

· Share product/service knowledge with participants/clients when required.

· Act as a point of contact for complaints and escalate concerns if necessary.

· Support management in understanding and addressing client queries.

Key Skills Required

· Polite and professional communication (verbal & written).

· Strong follow-up skills and client handling ability.

· Ability to understand client requirements and respond effectively.

· Proactive approach to problem-solving.

· Good knowledge of products/services.

· Must be available on calls and responsive to clients.

Education & Experience

· Graduate in Business / Commerce / Management (preferred).

· 1–3 years of experience in Client Relationship / Customer Service.

· Freshers with good communication skills may also apply.

Why Join Us?

· Opportunity to work closely with management & clients.

· Gain strong exposure in client servicing & relationship building.

· Competitive salary with growth potential.

· Supportive work culture.

Apply Now if you are passionate about building long-term client relationships and providing excellent service

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

· Develop and sustain relationships with customers by understanding their needs and providing support.

Serve as a primary point of contact for customer inquiries, issues, and feedback.

· Use CRM tools to track, analyze, and interpret customer data to identify trends, behaviors, and areas for improvement.

· Prepare reports on CRM metrics, customer satisfaction, and campaign effectiveness for senior management.

· Implement customer loyalty programs and develop strategies to increase customer retention rates.

· Work with marketing teams to create personalized offers, campaigns, and promotions to drive customer loyalty.

· Plan, execute, and monitor CRM campaigns and strategies in collaboration with marketing.

· Ensure customer segmentation and targeting are optimized for each campaign.

· Manage and update the CRM system to ensure data accuracy and consistency.

· Train and assist team members on CRM software and best practices.

· Conduct customer surveys, gather feedback, and identify ways to improve customer satisfaction.

· Work with cross-functional teams to address and resolve customer concerns effectively.

· Coordinate with sales, marketing, and product teams to improve customer experience.

· Act as a liaison between customers and other departments to resolve issues and communicate updates.

Qualifications and Education Requirements

Education: Bachelor's degree in Business Administration, Marketing, or a related field.

Experience: 1-3 years of experience in CRM, customer service, or a similar role.

Preferred Skills-

• Strong understanding of CRM software (such as Salesforce, Zoho, HubSpot, etc.).
• Excellent communication, interpersonal, and problem-solving skills.
• Analytical skills with the ability to interpret and act on customer data.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Team player with a customer-centric approach.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Experience:

• total work: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Work Location: In person

Key Responsibilities:

• Manage and maintain the CRM system (e.g., Zoho)
• project handling support service
• Develop and implement CRM strategies to increase customer retention and conversion.
• Manage automation flows such as welcome emails, follow-ups, and feedback loops.
• Train internal teams on CRM usage and best practices when needed.
• Handle customer feedback and complaints effectively, ensuring timely resolution.

Key Skills & Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 1–5 years of experience in CRM, customer service, or digital marketing.
• Proficient in CRM software (e.g. Zoho).
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication.
• Ability to work collaboratively across teams.
• Understanding of customer lifecycle management.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person

We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. Youll be responsible for promptly addressing their inquiries and resolving any issues.

If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service, you are the ideal candidate for us.

Establish and maintain positive relationships with existing clients.

Provide prompt, efficient, and satisfactory responses to customer inquiries.

Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.

Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.

Collaborate with other departments (marketing, sales, logistics, and product development,Merchandisers) to optimise the existing customer experience journey.

Your tasks

Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.

Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.

Monitor customer feedback regularly and identify areas of improvement in our products and services.

Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Education

A bachelors degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.

Experience :

2+ years of experience in a customer-facing role.

Successful record of developing and implementing customer relations strategies.

Strong problem-solving abilities with time management skills.

Fluency in English, Hindi and at least one regional language.

Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the companys strategies and initiatives.

Soft skills such as patience, adaptability, and empathy.

Job Overview

We are looking for a Junior Customer Relationship Management (CRM) professional to join our team in Hyderabad. This full-time role requires 1 to 3 years of relevant work experience. As a CRM specialist, you will be responsible for maintaining and improving customer relationships, managing customer interactions, and ensuring seamless customer experiences with our studio management tech tool.

Qualifications and Skills

• Problem-Solving (Mandatory skill): Strong ability to identify issues and implement effective solutions to enhance customer satisfaction.
• Interpersonal Skills (Mandatory skill): Excellent ability to build and maintain positive relationships with customers and team members.
• Attention to Detail (Mandatory skill): High level of accuracy and precision in handling customer data and interactions.
• Communication Skills: Effective verbal and written communication to convey information clearly and empathetically to clients.
• Sales Skills: Ability to identify sales opportunities within customer interactions and converting them into business deals.
• Analytical Skills: Competence in analyzing customer feedback and data to drive improvements and strategic initiatives.
• Time Management: Efficiently managing time and prioritizing tasks to meet deadlines and customer expectations.
• Adaptability: Ability to adjust to changing processes, tools, and customer needs in a dynamic work environment.

Roles and Responsibilities

• Manage and enhance customer relationships by effectively handling customer inquiries and resolving issues.
• Coordinate with internal teams to ensure timely and high-quality delivery of services and solutions.
• Utilize CRM software to track customer interactions, sales activities, and generate reports.
• Identify potential upsell and cross-sell opportunities within the existing customer base.
• Gather and analyze customer feedback to drive improvements in the customer experience and our tech tool.
• Handle customer onboarding, training, and support to ensure users maximize the value from our platform.
• Develop and implement strategies to increase customer retention and loyalty.
• Keep abreast of industry trends and best practices to ensure Huemn remains a leader in studio management solutions.

Job description

Customer relationship manager (CRM)
KEY RESPONSIBILITIES:
∙The candidate should have at least 1-3 years of experience in Real Estate Customer Service experience
preferably handling in the Customer Care operations.
∙Ensure Demand calls
∙Follow up reminder Calls/Emails
∙Highlight defaulters and other risks well on time
∙Final Collection closure
∙Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and
customer service delivery
∙Adherence as per the SOPs
∙Inputs and support in preparing monthly reports & MIS
∙Keeping a check on the outstanding status of collection from customers
∙Bank approvals for the project with regards to housing loan
∙Checking various client related documents before execution
∙Providing housing finance assistance as per customer requirements
∙Execution of agreement for sale/sale deed or equivalent
∙Coordinate with accounts for reconciliation and to avoid accounts related issues in Customer Care systems
∙Effectively manage customer expectations for visits and handover
∙Attending customer related meetings if required.
∙Having an on the ground information about projects through regular site visits.
∙Facilitate smooth transition for customer post-handover
∙Facilitate complete customer documentation and formalities for condominium formation
∙Understand customer’s customization requests and follow up with the engineering team to ensure its
completion.
∙Maintain regular communication with the customers with regards to progress of construction work,
customization of flats, and possession of flats in coordination with the Sales Department.
∙Handling customer escalation and ensuring satisfactory closures at the first level.
DESIRED PROFILE:
∙Excellent Communication skills (Verbal, Written and Listening)
∙Confidence and ability to interact customers internally and externally.
∙Proficiency in Customer Care systems, MS Office (Word, Excel, Power Point)
∙Basic knowledge of legal aspects in Real Estate
∙Basic understanding of construction concepts
DSS Group - Real Estate Developer in Mumbai & Thane | Residential & Commercial Proper…

Company Overview

Sri Sai Overseas Recruitment is a leading manpower recruitment and consultancy service provider established in 2019. With professionals who have extensive experience in the Gulf Countries, the company excels in understanding client expectations for recruiting personnel from India. Headquartered in Varodara, it provides services globally, especially focusing on the Middle East, European, and other countries.

Job Overview

We are seeking a Junior Customer Relationship Management (CRM) professional for our full-time role located in Naroda. The candidate should have a minimum of 1 to 3 years of work experience. The position involves CRM data migration and working closely with clients to enhance customer relations and streamline processes.

Qualifications and Skills

• Proven experience with CRM Data Migration, a mandatory skill for this role that ensures proper data handling.
• Hands-on experience with Salesforce, understanding its components for better CRM implementation.
• Familiarity with HubSpot to leverage this platform for effective marketing and sales strategies.
• Practical experience in Microsoft Dynamics 365 for seamless integration and CRM management.
• Knowledge about Zoho CRM to utilize its features for business processes improvement.
• Competence in Customer Data Analysis for making informed decisions and improving customer satisfaction.
• Experience in Email Marketing Automation to maintain customer engagement and retention through strategic email campaigns.
• Understanding of User Experience Design to enhance customer interactions and improve service usability.

Roles and Responsibilities

• Manage and execute CRM data migration projects to ensure seamless transition without data loss.
• Collaborate with team members to integrate CRM systems with existing business processes.
• Analyze customer data to identify trends and uncover actionable insights for business growth.
• Develop and implement email marketing strategies to increase customer engagement and retention.
• Maintain databases and ensure information is accurate, accessible, and up to date.
• Offer technical support to CRM users and troubleshoot system issues when necessary.
• Work closely with customer service teams to improve customer satisfaction and service efficiency.
• Continuously monitor CRM performance and suggest system enhancements to optimize operations.

Job Title: DU Service Manager

Location: Delhi, India

Job Type: Full-Time

Department: Account Management / Customer Service

Reporting To: Operation Manager / Team Leader

Salary: 25k

Mandatory Skills: Excel

Job Summary:

We are seeking a proactive and customer-focused DU Service Manager to oversee all aspects of DU telecom service operations. The ideal candidate will be responsible for handling service

requests, raising trouble tickets (TTs), managing complaints, executing VAS (Value-Added

Services) activities, updating customer documentation, and ensuring prompt resolution of

service-related issues.

Key Responsibilities:

Trouble Ticket Management:

o Raise, monitor, and follow up on Trouble Tickets (TT) with DU support for quick

resolution.

o Maintain a log of all open and resolved tickets with relevant timelines and

feedback.

Complaint Handling:

o Receive, record, and resolve customer complaints professionally and efficiently.

o Act as the escalation point for unresolved issues, ensuring customer satisfaction.

VAS Activity:

o Initiate and manage all Value-Added Services (VAS) requests such as service

upgrades, downgrades, SIM swaps, roaming activation, and more.

o Coordinate with DU AM for process of raising VAS.

Customer Document Management:

o Collect, verify, and update customer documents and Establishment card.

Customer Support:

o Provide exceptional support to customers via phone, email.

o Educate customers on DU services, plans, offers, and procedures.

Service Reporting:

o Generate weekly/monthly reports on service activities, issues, and resolutions.

o Suggest service improvements based on recurring issues and customer feedback.

Internal Coordination:

o Liaise with AM, and backend teams to ensure end-to-end service delivery.

o Ensure SLA adherence and timely communication.

Requirements:

Experience in telecom customer service or operations will be preferred.

Excellent communication and interpersonal skills.

Strong problem-solving and multitasking abilities.

Proficient in MS Office (Excel, Word, Outlook) preferred.

Bachelors degree (preferred).

Preferred Skills:

Ability to work under pressure and handle urgent escalations.

Strong attention to detail and documentation accuracy.

Customer-centric attitude with a commitment to service excellence.

Familiarity with UAE telecom regulatory requirements.

Job description

What you will work on:
● Proven experience as telesales representative in a BFSI sector who should have an experience in an
outbound & Inbound Sales process With proven track record of successfully meeting sales targets.
● Outstanding negotiation skills with the ability to resolve issues and address complaints.
● Call handling as per defined standards
● Go the “extra mile” to meet sales quota and facilitate future sales.
● Understanding the customer needs & building positive relationships with customers.
● Identify prospective customers and execute the disbursement within the credit parameters and process of
the organization
● Converting leads from Platforms into Loans by helping Credit team to receive all the required documents
and applications
The ideal candidate:
● Prior experience in sales of financial products is preferred
● Excellent interpersonal communication skills.
Qualification and Experience:
● Educational Qualification: Graduates / MBA in Finance.
● Proficiency in languages – English, Hindi