3,284 Crm jobs in India

3 Roles and Responsibilities

Collection from existing clients

Retention

Up-sell, Cross-sell experience

Proficient in English and Hindi language

B2C client handling

Interact with existing customers and make follow-up calls

Timely payment & collections from the customers

Interaction with customers via Emails & over the phone.

Take actions to encourage timely debt payments

Process payments and refunds

Update account status records and collection efforts

Updating the existing customers on ongoing projects.

Report on collection activity

Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

Required Candidate profile

Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role

Knowledge of billing procedures and collection techniques

Working knowledge of MS Office and databases

Patience and ability to manage stress

Excellent communication skills (written and oral)

Skilled in negotiation

Problem-solving skills

Bachelor's degree

Share your cv at or (Whatsapp only No Calls)

Job Description

Candidate Profile required

Years of Experience

Minimum two years in CRM

Compensation

Salary: As per industry standards + incentives. Benefits – Travel Allowance

Qualifications and Skills

• Proficiency in CRM tools such as Salesforce, HubSpot, and Zoho CRM is required to manage customer data effectively.
• A good understanding of Microsoft Dynamics 365 to facilitate seamless CRM software integration processes.
• Experience or knowledge in customer data analytics to analyze, interpret, and utilize customer data for strategic purposes.
• Expertise in CRM software integration for ensuring smooth data flow and system compatibility across platforms.
• Competency in lead management to handle and optimize lead capture and conversion rates systematically.
• Familiarity with marketing automation tools to automate repetitive tasks and manage multichannel campaigns efficiently.
• Strong communication and interpersonal skills to foster positive relationships with clients and team members.
• Ability to work collaboratively in a fast-paced environment while maintaining attention to detail and accuracy.

Roles and Responsibilities

• Manage and maintain customer relationships, ensuring high levels of satisfaction and retention.
• Utilize CRM tools to track and document customer interactions, providing insights for continuous improvement.
• Analyze customer data to develop strategies for upselling and cross-selling in alignment with sales goals.
• Collaborate with sales and marketing teams to enhance lead management and customer acquisition processes.
• Implement CRM software updates and integrations, ensuring seamless operations and data flow.
• Assist in the development and execution of marketing automation strategies to maximize engagement.
• Provide training to team members on CRM usage and best practices to enhance overall productivity.
• Monitor market trends and customer feedback to proactively address issues and identify growth opportunities.

Job Title: Customer Relationship Manager

Roles and Responsibilities:

1. Customer Service:

Provide information about products, services, and offers to customers.

Handle inbound and outbound calls to understand customer needs and resolve issues.

Address customer feedback to improve service and processes.

2. Sales and Operations:

Drive sales through efficient store operations and customer service delivery.

Set store sales plans and quotas aligned with business objectives.

Maintain gross margin, stock on hand (SOH), segment & brand mix, and discount management.

3. Inventory and Merchandising:

Recommend product lines and ensure appropriate merchandise mix.

Manage inventory, shrink control, and cost optimization.

Implement production, productivity, quality, and customer service standards.

4. Team Management:

Motivate and retain store personnel.

Foster teamwork and manage performance among store staff.

Identify and develop talent for critical positions.

5. Compliance and Reporting:

Manage commercials and statutory compliance.

Stay updated on competition and manage customer escalations.

Drive local events and promotions as per the marketing calendar.

6. Customer Engagement:

Promote a "Customer Obsessed Culture" to prioritize customer centricity.

Improve engagement with merchandise and provide outstanding customer service.

Maintain floor appearance, direct customers to goods, and operate cash registers.

Key Performance Indicators:

Business Management: Gross Margin, SOH, Segment & Brand mix, Discount Management, Brand share.

Customer Experience: VOC (Voice of Customer) participation, score, SQA (Service Quality Assurance), complaints, Loyalty cards.

People Management: Team performance, talent development.

Business Acumen: Profitability, competition awareness.

Jio Business: Activations, recharges, CAF rejections.

Qualifications:

Graduation/Post Graduation.

Excellent communication skills, enthusiastic and confident personality.

Sales and deal closing skills with a proven track record.

Awareness of new technology (Digital Products).

This role is crucial for ensuring a high level of customer satisfaction and driving the overall success of the store

Preference will be given to People who are working for Banking sector,Telecom sector and also who are working in Croma,Pai,Unilet, Adishwar Electro, girias

Hii ,

This is Sejal Here from Sakash group.

Urgently looking for a CRM for the Insurance Company.

Company Name :- ICICI Lombard

Designation :- Customer Relationship Manager

Location :- Vashi (Navi Mumbai)

Timing / Working Day :- Monday to Friday (Rotational Week off)

8.00am to 8.00pm (Any 9 Hours for the Female )

8.00am to 12.00am (Any 9 Hours for the Male )

Responsibility :-

1. Identifying, Handling and resolving customer queries received ovr incoming calls assigned to him/her through dialer

2. Documenting / Recording transactions and the necessary follow-up requests of the customer in system

3. Provide relevant information to customer to close the call with high customer satisfaction and update the system accordingly

4. Provide external customer, quality & mid leadership team with clear explanation of the action taken

5. Manage all performance parameters such as first call resolution, Customer satisfaction, AHT etc. as per set standards

If You Interested Share me your Resume on /

Job Description

Candidate Profile required

Years of Experience

Minimum two years in CRM

Compensation

Salary: As per industry standards + incentives. Benefits – Travel Allowance

Roles and Responsibilities

• Develop and maintain strong relationships with clients to foster trust and satisfaction.
• Oversee client onboarding processes, ensuring all documentation and procedures are completed efficiently.
• Act as a liaison between clients and internal teams to address and resolve client queries and issues.
• Maintain accurate client records and documentation in the CRM system to ensure consistency and reliability.
• Analyze client feedback to identify areas for improvement in products, services, and customer interaction.
• Collaborate with sales and marketing teams to enhance client communications and service offerings.
• Implement strategies for customer retention, striving to exceed client satisfaction and loyalty targets.
• Participate in team meetings, training sessions, and professional development opportunities to enhance skills and knowledge.

At Rubik Infotech Pvt Ltd, our vision is to revolutionize the cybersecurity landscape. We imagine a world where businesses thrive without boundaries, propelled by unwavering security assurance. By harnessing cutting-edge technologies and fostering a culture of relentless improvement, we aspire to lead the way in shaping a digitally secure future for organizations worldwide. Our steadfast commitment to innovation, excellence, and customer satisfaction propels us to be the trusted beacon in an interconnected world.

We are looking in for Customer Relationship Executive having atleast 3 years experience in Customer retention and Customer Management.

Job Description :

• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to customer inquiries.
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
• Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
• Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

Your tasks :

• Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
• Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
• Monitor customer feedback regularly and identify areas of improvement in our products and services.
• Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Preferred skills and qualifications :

• Prior experience managing a team of customer service representatives.
• Soft skills such as patience, adaptability, and empathy.
• A bachelors degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
• 3+ years of experience in a customer-facing role.
• Successful record of developing and implementing customer relations strategies.
• Strong problem-solving abilities with time management skills.
• Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the companys strategies and initiatives.
• A customer-centric attitude to handle challenging client situations.

Job Description

Candidate Profile required

Years of Experience

Minimum two years in CRM

Compensation

Salary: As per industry standards + incentives. Benefits – Travel Allowance