139 Crm Architect jobs in India

• Competitive Salary
• PF and Gratuity Included

Job Description

• Technical Architecture Leadership:
• Provide technical leadership and ownership for the CRM applications within the SPACE program, ensuring alignment with L'Oréal's overall digital strategy and architectural standards.
• Define and oversee end-to-end solution architecture across CRM platforms, ensuring seamless integration, scalability, and efficiency.
• Develop and maintain architectural frameworks, documentation, and best practices for all CRM applications.

The Successful Applicant

• SPACE Loyalty Architecture Redesign:
• Lead the technical architecture redesign for the SPACE Loyalty project, transitioning from a VM-based architecture to a modern, containerized, and PaaS-based architecture.
• Code Management and Review:
• Oversee code management for the SPACE Loyalty application, including conducting code reviews (Java), maintaining documentation, and ensuring adherence to L'Oréal's development standards.
• Ensure version control and source code management practices are consistently applied across all CRM streams.
• Microservices Optimization:
• Optimize the microservice design for the SPACE Loyalty application, leveraging Spring Cloud framework and collaborating within the CR development process.
• Lead design and development efforts for microservices architectures across CRM streams
• Application Performance Optimization:
• Lead vendor performance testing and code-level optimization efforts to ensure optimal performance and scalability of the SPACE Loyalty application.
• Implement monitoring tools and processes to proactively identify and resolve performance issues.
• Integration Management:
• Manage the integration of SPACE applications with other relevant applications within the L'Oréal ecosystem.
• Architect and oversee API management and middleware integrations to ensure seamless data flow across platforms.
• Ensure proper synchronization and governance of customer data between CRM systems and other applications.
• Technical Support and Guidance:
• Provide technical support and guidance for other SPACE projects and ad-hoc application development initiatives.
• Collaborate with internal teams (Digital, Data, Security, Infrastructure, Enterprise Architecture) to address technical challenges and ensure project success.
• Vendor Management:
• Manage key vendor relationships, ensuring alignment with L'Oréal's technical direction, project timelines, and budget constraints.
• Collaboration and Partnership:
• Collaborate effectively with internal partners at the zone and country level, including Digital, Data, Integration, Security, Infrastructure, and Enterprise Architecture teams.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 5+ years of experience in application development with Java and Python.
• 7+ years of experience in architecture management and technical leadership.
• Experience with CRM, Marketing Automation tools, MDM
• Experience working with Google Cloud Platform.
• Experience with Azure Cloud services
• Strong analytical and problem-solving skills.
• Knowledge of source code/version management systems.
• Excellent communication and collaboration skills in English.
• Experience working with Agile methodologies.
• Experience in Digital and/or eCommerce development is a plus.

What's on Offer

Competitive compensation commensurate with role and skill set
Medical Insurance Coverage worth of 10 Lacs
Social Benifits including PF & Gratuity
A fast-paced, growth-oriented environment with the associated (challenges and) rewards
Opportunity to grow and develop your own skills and create your future

We are looking for an experienced D365 CE Technical Consultant  to join our team. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE) , including CRM, Sales, Customer Insights, CE Service , and DevOps. Additionally, the role requires strong team management skills to lead and mentor a technical team.

Key Responsibilities:

• Design, develop, and customize D365 CE  solutions to meet business needs.
• Implement and configure CRM, Sales, and CE Service  modules.
• Work with Customer Insights  to deliver data-driven solutions.
• Develop and maintain integrations with other enterprise applications.
• Manage DevOps processes for CI/CD, testing, and deployment automation.
• Lead and mentor a technical team, ensuring best practices and knowledge sharing.
• Troubleshoot and resolve technical issues, ensuring high system availability and performance.
• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.

Required Skills & Qualifications:

• Strong expertise in Microsoft Dynamics 365 CE  (CRM, Sales, Service).
• Hands-on experience with Customer Insights  for data analysis and reporting.
• Proficiency in Power Platform, Power Automate, and Power BI .
• Experience with Azure DevOps  for CI/CD and automation.
• Strong programming skills in C#, .NET, JavaScript, and TypeScript .
• Expertise in Dataverse, Plugins, Custom Workflows, and PowerApps  development.
• Knowledge of RESTful APIs and integration methods using Web Services.
• Strong leadership and team management skills.
• Excellent problem-solving and analytical skills.
• Ability to work in an Agile environment and manage multiple projects.

Preferred Qualifications:

• Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate  or equivalent.
• Experience with AI-driven analytics and automation  within Dynamics 365.
• Exposure to Azure Functions, Logic Apps, and Event-Driven Architecture .
• Knowledge of data security, compliance, and governance best practices .

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Job Description - Microsoft Dynamics CRM Lead Developer

Job title: Microsoft Dynamics CRM Lead Developer

Program description:
Dynamics CRM Lead Developer to become part of our DEV team creating and supporting application in several different environments. Must have a strong understanding of data analytics relating to MS SQL Server. The ideal candidate will have a deep understanding of MS Dynamics, SQL databases, and business processes to support the agency goals and departments use of Microsoft Dynamics for customer service and business case management.

The ideal candidate will bring several qualities to the team, including:

Qualifications:

Education Required

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This (“Notice”) explains:

Your use of Orion services is governed by any applicable terms in this notice and our general .

Qualifications - External

Skill: Salesforce CRM

Role / Tier: - Salesforce CRM Architect / Tier 1

Job Description:

Required Qualifications:

-Design scalable and high-performance solutions on the Salesforce platform ensuring the architecture aligns with enterprise standards and best practices.

-Collaborate with business stakeholders to understand requirements and translate them into technical solutions. Candidateshould have experience in Salesforce implementations for Banking Industry.

-Strong understanding of Salesforce data model, security, and sharing rules. Experiencewith Apex, Visualforce, Lightning Components, and Salesforce APIs.

-Experience with designing integration solution with tools such as MuleSoft, Informatica, or custom middleware solutions. Stronganalytical and problem-solving capabilities with ability to troubleshoot and resolve complex technical issues.

-Provide technical guidance to development teams and conduct code reviews and ensure adherence to coding standards. Defineand enforce best practices for Salesforce development and deployment.

-Stay up to date with Salesforce releases and new features.

-Ability to work effectively with cross-functional teams and stakeholders.

-Excellent communication skills, both written and verbal. Salesforce Certified Application Architect (mandatory).

-Salesforce Certified Sales Cloud Consultant (mandatory). SalesforceCertified Service Cloud Consultant (mandatory).Salesforce Certified System Architect (Nice to have).Financial Services Cloud AP (Nice to have).

Qualifications - External

Skill: Salesforce CRM

Role / Tier: - Salesforce CRM Architect / Tier 1

Job Description:

Required Qualifications:

-Design scalable and high-performance solutions on the Salesforce platform ensuring the architecture aligns with enterprise standards and best practices.

-Collaborate with business stakeholders to understand requirements and translate them into technical solutions. Candidateshould have experience in Salesforce implementations for Banking Industry.

-Strong understanding of Salesforce data model, security, and sharing rules. Experiencewith Apex, Visualforce, Lightning Components, and Salesforce APIs.

-Experience with designing integration solution with tools such as MuleSoft, Informatica, or custom middleware solutions. Stronganalytical and problem-solving capabilities with ability to troubleshoot and resolve complex technical issues.

-Provide technical guidance to development teams and conduct code reviews and ensure adherence to coding standards. Defineand enforce best practices for Salesforce development and deployment.

-Stay up to date with Salesforce releases and new features.

-Ability to work effectively with cross-functional teams and stakeholders.

-Excellent communication skills, both written and verbal. Salesforce Certified Application Architect (mandatory).

-Salesforce Certified Sales Cloud Consultant (mandatory). SalesforceCertified Service Cloud Consultant (mandatory).Salesforce Certified System Architect (Nice to have).Financial Services Cloud AP (Nice to have).

Project Role :  Business Process Architect

Project Role Description :  Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs.

Must have skills :  Microsoft Dynamics CRM Technical

Good to have skills :  NA

Minimum 12  year(s) of experience is required

Educational Qualification :  Should be a Graduate

Summary:

As a Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. You will also assist in quality management reviews and ensure all business and design requirements are met. Additionally, you will educate stakeholders to ensure a complete understanding of the designs.

Roles & Responsibilities:

- Design and develop business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements.

- Collaborate with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics.

- Assist in quality management reviews and ensure all business and design requirements are met.

- Educate stakeholders to ensure a complete understanding of the designs.

- Provide guidance and support to project teams on business process design and implementation.

Professional & Technical Skills:

- Must To Have Skills: Strong technical knowledge of Microsoft Dynamics CRM Technical.

- Good To Have Skills: Experience in business process design and implementation.

- Experience in quality management reviews.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

Additional Information:

- The candidate should have a minimum of 12 years of experience in Microsoft Dynamics CRM Technical.

- The ideal candidate will possess a strong educational background in business, computer science, or a related field, along with a proven track record of delivering impactful business process solutions.

- This position is based at our Chennai office.

Should be a Graduate

Project Role :  Business Process Architect

Project Role Description :  Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs.

Must have skills :  Microsoft Dynamics CRM Technical

Good to have skills :  NA

Minimum 12  year(s) of experience is required

Educational Qualification :  Should be a Graduate

Summary:

As a Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. You will also assist in quality management reviews and ensure all business and design requirements are met. Additionally, you will educate stakeholders to ensure a complete understanding of the designs.

Roles & Responsibilities:

- Design and develop business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements.

- Collaborate with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics.

- Assist in quality management reviews and ensure all business and design requirements are met.

- Educate stakeholders to ensure a complete understanding of the designs.

- Provide guidance and support to project teams on business process design and implementation.

Professional & Technical Skills:

- Must To Have Skills: Strong technical knowledge of Microsoft Dynamics CRM Technical.

- Good To Have Skills: Experience in business process design and implementation.

- Experience in quality management reviews.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

Additional Information:

- The candidate should have a minimum of 12 years of experience in Microsoft Dynamics CRM Technical.

- The ideal candidate will possess a strong educational background in business, computer science, or a related field, along with a proven track record of delivering impactful business process solutions.

- This position is based at our Chennai office.

Should be a Graduate

Responsibilities:

• System Assessment & Maintenance: Assess and maintain information technology systems, with a strong focus on Dynamics 365 CRM .
• Technical Support: Provide comprehensive IT support in demanding environments, ensuring the efficient operation of company IT systems.
• Process Documentation: Document processes and procedures related to Dynamics 365 CRM and integrated IT systems.
• Performance Monitoring: Monitor system performance metrics, identifying areas for optimization and improvement within the Dynamics 365 CRM landscape.
• Technology Implementation: Implement the latest technological advancements and solutions relevant to Dynamics 365 CRM and related IT systems.
• Diagnostic & Troubleshooting: Perform thorough diagnostic tests and advanced troubleshooting to resolve complex issues within the Dynamics 365 CRM environment.
• Solution Design (for Architect role): For an Architect, design robust, scalable, and secure solutions within Dynamics 365 CRM, aligning with business objectives.
• Technical Leadership (for Architect role): For an Architect, provide technical leadership and guidance to development and implementation teams for Dynamics 365 CRM projects.

Required Skills:

• Proficiency in Dynamics 365 CRM .
• Strong technical consulting abilities.
• Expertise in providing Information Technology support in demanding environments.
• Ability to document processes and monitor system performance metrics.
• Skills in implementing technological advancements and solutions.
• Proficiency in performing diagnostic tests and troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for effective stakeholder collaboration.

Responsibilities:

• System Assessment & Maintenance: Assess and maintain information technology systems, with a strong focus on Dynamics 365 CRM .
• Technical Support: Provide comprehensive IT support in demanding environments, ensuring the efficient operation of company IT systems.
• Process Documentation: Document processes and procedures related to Dynamics 365 CRM and integrated IT systems.
• Performance Monitoring: Monitor system performance metrics, identifying areas for optimization and improvement within the Dynamics 365 CRM landscape.
• Technology Implementation: Implement the latest technological advancements and solutions relevant to Dynamics 365 CRM and related IT systems.
• Diagnostic & Troubleshooting: Perform thorough diagnostic tests and advanced troubleshooting to resolve complex issues within the Dynamics 365 CRM environment.
• Solution Design (for Architect role): For an Architect, design robust, scalable, and secure solutions within Dynamics 365 CRM, aligning with business objectives.
• Technical Leadership (for Architect role): For an Architect, provide technical leadership and guidance to development and implementation teams for Dynamics 365 CRM projects.

Required Skills:

• Proficiency in Dynamics 365 CRM .
• Strong technical consulting abilities.
• Expertise in providing Information Technology support in demanding environments.
• Ability to document processes and monitor system performance metrics.
• Skills in implementing technological advancements and solutions.
• Proficiency in performing diagnostic tests and troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for effective stakeholder collaboration.

Description