116 Crm Implementation jobs in India

Job Domain

IT-hardware and Networking

Job Description

Experience Required:

Minimum of 1 to 3 years of experience as a Customer Support preferably in Saas or Software product related organization with a thorough understanding of working with software , can apply.

Key Responsibilities:

• Identifying customers' requirements and onboarding customers with our no-code software.
• Integration with 3rd party software using our no code API & Webhook builders
• Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
• Develop and sustain strong customer relationships to enhance satisfaction
• Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
• Provided technical support and guidance on software features and functionalities.
• Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
• Minimise the Churn ratio by providing high-quality customer support and experience

Preferred Skills

• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple SaaS product lines and customer segments.
• Should be a proactive communicator

Qualifications:

• Bachelor’s degree in IT, Computer Science.
• Strong logical reasoning skills with the attitude to get this done
• Basic understanding of any programming language
• Strong background in software project management.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple SaaS product lines and customer segments
• Should be a proactive communicator

We are looking for an experienced and passionate Customer Relationship Manager (CRM) to join our team at Nouria , a women’s designer label known for its timeless elegance, effortless luxury, and comfort-driven design philosophy.

candidate required 3–5 years of experience as a CRM / Client Servicing Executive in the luxury, fashion, or lifestyle segment.Strong communication and interpersonal skills with a warm, refined demeanor.Proficiency in CRM tools, Excel, and data tracking systems.Highly organized, detail-oriented, and customer-focused.Ability to manage multiple clients while maintaining brand tone and discretion.Oversee end-to-end customer interactions , from enquiry to post-purchase engagement.

Handle client queries, exchanges, and special orders with empathy and efficiency.Maintain and update customer data & CRM systems regularly.Coordinate with sales, merchandising, and production teams for smooth order flow and timely deliveries.

Job Description (Japan Desk - Associate)

Location

New Delhi, India (Aerocity Office)

Position Summary

As part of the Japan Desk team, you will manage relationships with Japanese corporate clients (local subsidiaries) and mobility-related customers, supporting the proposal and execution of financial solutions centered on leasing and loans. You will collaborate closely with the local sales team to enhance customer satisfaction and contribute to business acquisition.

Key Responsibilities

Client Relationship Management

• Regular follow-up with existing Japanese clients and identifying their business needs
• Support for mobility-related clients (vehicle leasing, fleet management)

Transaction Support

• Assist in preparing quotations, contracts, and internal approval documents
• Monitor deal progress, verify terms, and support execution

Internal & External Coordination

• Liaise with local sales teams (via email and meetings)
• Coordinate with external partners (dealers, insurance companies, etc.)

Operations & Compliance

• Manage client information
• Update CRM data and prepare monthly reports

Marketing Support

• Prepare client-facing materials (Japanese & English)
• Assist in organizing seminars and events

Qualifications

Required

• Minimum 3 years of work experience in Japan
• Professional Japanese, business-level English (reading, writing, conversation)
• Proficiency in Excel and PowerPoint (quotations, basic analysis, presentation materials)
• Experience in client-facing roles (sales support, customer service, etc.)
• No prior financial knowledge required

Preferred

• Basic financial knowledge (understanding of leasing/loan structures)
• Knowledge of mobility-related businesses (automotive, fleet management)
• Overseas work experience, strong cross-cultural communication skills (India experience is a plus)

Desired Attributes

• Strong customer orientation and excellent communication skills
• Ability to handle complex tasks efficiently
• Team player with the ability to follow instructions accurately
• Eagerness to learn new knowledge and skills

Key Performance Indicators (KPIs)

• Number of client visits and new client approaches
• Number of quotations/contracts supported, reduction in deal lead time
• Customer satisfaction score, number of cross-sell proposals

Employment Terms

• Working Hours: Weekdays
• Salary: Based on experience and skills
• Benefits: As per HR policy (including VISA support and company-provided transportation)

Interested candidates can connect with me at or can apply here.

Dynamics 365 CE Technical

Location: Hyderabad, Bengaluru, Chennai and Noida

Exp Required : 4-10 yrs

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Able to configure, design, build and extend Dynamics 365 Customer Engagement Apps – Sales, Marketing, Customer Service and Field Service
• Good working knowledge of using Power Platform components
• 2-3 years of working experience with Dynamics 365 CE Apps

Good-to-Have

• Able to integrate Dynamics 365 CE Apps with other systems
• Good proficiency in core .Net, C# and Azure components like Logic Apps, Azure Service Bus, Azure Functions, Azure DevOps etc
• Sound functional knowledge of CRM business processes
• Good written and spoken skills
• Experience with data migration
• Good to be Microsoft Certified: Power Apps + Dynamics 365 Developer Associate

Responsibility of / Expectations from the Role

To complete assigned development tasks in defined time line

To prepare technical architecture, design and related documentation

Unit testing, Support system and user acceptance testing, Support User training

Code propagation, Defect fixing

Position : Customer Relationship Manager

Experience:

• Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
• Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM/review monitoring tools (e.g., Google Alerts, Brand24, Mention).
• Excellent written and verbal communication skills.
• Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
• Prior experience working with HNI (High Net-worth Individual) clientele.
• Creative thinker with an eye for luxury branding and personalized customer journeys.
• Ability to handle customer calls ,relationship management & escalations ,conflict resolution.

Responsibilities:

Customer Relationship Management (CRM):

• Develop and execute a customer retention and loyalty strategy aligned with business goals.
• Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot).
• Analyze customer data to build effective segmentation models for targeted campaigns.
• Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase).
• Collaborate with sales, design, and marketing teams to deliver personalized customer experiences.
• Track key metrics: repeat purchase rate, customer lifetime value (CLV), churn rate, etc.

Online Reputation Management (ORM):

• Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.).
• Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery.
• Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations.
• Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks.
• Work closely with PR and digital marketing to align messaging and tone of voice.

Leadership & Strategic Responsibilities:

• Lead a small team or coordinate with external agencies for CRM and ORM execution.
• Develop monthly and quarterly performance reports with actionable insights.
• Contribute to overall marketing and CX strategy from a data and feedback-driven perspective.
• Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.

Role Description

We are looking for a proactive and persuasive Client Relationship Manager who can build trust with our customers and convert inquiries into successful sales. You’ll be the first point of contact for potential clients on Instagram, WhatsApp, and phone, ensuring every lead gets a seamless and personalized experience.

Key responsibilities

• Respond promptly to all client queries received via Instagram DMs, WhatsApp messages, and phone calls.
• Understand customer needs and recommend the right products or services.
• Follow up with leads regularly to convert them into confirmed sales.
• Maintain a strong relationship with existing clients to encourage repeat business.
• Coordinate with the internal team (sales, operations, or marketing) to ensure smooth client onboarding and order
• Keep track of conversations, leads, and conversions in CRM or designated tools.
• Identify upselling or cross-selling opportunities based on client requirements.

Qualifications

• Excellent communication skills in English and Hindi (spoken and written).
• Prior experience in sales, client servicing, or customer support (1–3 years preferred).
• Strong persuasion and relationship-building skills.
• Comfort using Instagram, WhatsApp Business, and phone-based sales communication.
• Organized and self-motivated with a customer-first mindset.

Employment Type: (Full-time / Part-time / Contract)

Company Overview:

Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics.

Role Summary:

We are looking for an experienced CRM Specialist responsible for managing and optimizing our Customer Relationship Management system. You will play a pivotal role in enhancing customer satisfaction, streamlining client interactions, and ensuring the accuracy and effectiveness of customer data.

Key Responsibilities:

• Manage and maintain the CRM platform, ensuring data accuracy, integrity, and accessibility.
• Develop and implement customer segmentation strategies to optimize marketing and sales initiatives.
• Analyze CRM data to generate insights and provide recommendations for improving customer engagement, retention, and satisfaction.
• Collaborate with sales, marketing, and customer service teams to identify opportunities and improve workflows.
• Design and execute automated campaigns and workflows within the CRM to enhance customer experience.
• Prepare regular CRM reports highlighting key metrics, trends, and opportunities for improvement.
• Provide ongoing CRM training and support to internal teams to ensure effective utilization of CRM tools.
• Identify and troubleshoot CRM issues, coordinating with technical teams for prompt resolution.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Information Systems, or related field.
• 2-4 years of proven experience managing CRM systems (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics).
• Demonstrated proficiency in CRM analytics and reporting tools.
• Excellent understanding of customer segmentation, campaign management, and customer lifecycle strategies.
• Strong analytical skills with the ability to interpret and leverage CRM data effectively.
• Excellent communication and interpersonal skills.

Preferred Skills:

• CRM certifications (e.g., Salesforce Certified Administrator, HubSpot CRM Certification).
• Experience with integration of CRM systems with other digital platforms (e.g., marketing automation, social media, ERP).
• Familiarity with SQL or database management.

Personal Attributes:

• Detail-oriented with excellent organizational and time-management skills.
• Strategic thinker capable of identifying and leveraging opportunities.
• Collaborative and effective team player.
• Adaptable and proactive in resolving issues and improving processes.

Compensation and Benefits:

• Competitive salary commensurate with experience
• Performance incentives
• Comprehensive health insurance
• Professional growth and learning opportunities
• Positive and inclusive work environment

3   Roles and Responsibilities  

   Collection from existing clients 

   Retention 

   Up-sell, Cross-sell experience  

   Proficient in English and Hindi language 

   B2C client handling 

   Interact with existing customers and make follow-up calls

   Timely payment & collections from the customers

   Interaction with customers via Emails & over the phone.

   Take actions to encourage timely debt payments

   Process payments and refunds

   Update account status records and collection efforts

   Updating the existing customers on ongoing projects.

   Report on collection activity

   Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

Required Candidate profile

Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role 

   Knowledge of billing procedures and collection techniques 

   Working knowledge of MS Office and databases 

   Patience and ability to manage stress 

   Excellent communication skills (written and oral) 

   Skilled in negotiation 

   Problem-solving skills 

   Bachelor's degree

Share your cv at or (Whatsapp only No Calls)

Roles and Responsibilities

• Develop and maintain strong relationships with clients to foster trust and satisfaction.
• Oversee client onboarding processes, ensuring all documentation and procedures are completed efficiently.
• Act as a liaison between clients and internal teams to address and resolve client queries and issues.
• Maintain accurate client records and documentation in the CRM system to ensure consistency and reliability.
• Analyze client feedback to identify areas for improvement in products, services, and customer interaction.
• Collaborate with sales and marketing teams to enhance client communications and service offerings.
• Implement strategies for customer retention, striving to exceed client satisfaction and loyalty targets.
• Participate in team meetings, training sessions, and professional development opportunities to enhance skills and knowledge.