56 Crm Management jobs in India

Roles and Responsibilities

• Develop and maintain strong relationships with clients to foster trust and satisfaction.
• Oversee client onboarding processes, ensuring all documentation and procedures are completed efficiently.
• Act as a liaison between clients and internal teams to address and resolve client queries and issues.
• Maintain accurate client records and documentation in the CRM system to ensure consistency and reliability.
• Analyze client feedback to identify areas for improvement in products, services, and customer interaction.
• Collaborate with sales and marketing teams to enhance client communications and service offerings.
• Implement strategies for customer retention, striving to exceed client satisfaction and loyalty targets.
• Participate in team meetings, training sessions, and professional development opportunities to enhance skills and knowledge.

Job Title: CRM Executive / CRM Officer

Experience Required: 1 to 3 Years

Location: Hyderabad Road No. 12, Banjara Hills

Employment Type: Full-Time

FracSpace Pvt. Ltd. is a rapidly expanding business group with interests in Real Estate, Hospitality, and other allied services . We take pride in delivering high-quality experiences to our customers and are now looking to strengthen our Customer Relationship Management (CRM) function with a strong, detail-oriented professional.

We are seeking a dependable and process-driven CRM Executive with 34 years of hands-on experience in managing post-sales client relationships, documentation, and coordination in real estate or a service-driven industry. The ideal candidate should be organized, assertive, and capable of independently handling customer queries, documentation, and backend coordination while ensuring excellent service standards.

   Serve as the primary point of contact for customers post-booking through to possession.

   Manage customer onboarding, welcome kits, payment schedules, and queries.

   Ensure timely follow-up for payment dues, document submissions, and milestone updates.

   Coordinate with internal teams Sales, Accounts, Legal, Projects for smooth execution.

   Maintain and update accurate records in the CRM system.

   Handle documentation processes including agreement drafting, registration coordination, and possession handovers.

   Manage escalations and resolve customer concerns with professionalism.

   Prepare reports related to customer engagement, collections, and status updates.

   Ensure adherence to company SOPs, policies, and customer SLAs.

   Graduate in any discipline (preferred: Commerce, Business, or Law background).

   3 to 4 years of experience in CRM roles (preferably in real estate, banking, or high-value service industries).

   Excellent verbal and written communication skills in English and local language.

   Strong organizational and documentation skills.

   Working knowledge of CRM software and MS Office (Excel, Word, Outlook).

   Assertive personality with a customer-first attitude and strong problem-solving ability.

   Ability to multitask, meet deadlines, and handle pressure.

   Provident Fund (PF) & Employee State Insurance (ESI)

   Company-funded Medical Insurance

   Employee Discounts & Benefits across all our businesses

   Structured Workflows and opportunities to lead customer success processes

   Growth Path based on performance and initiative

Job Title: DU Service Manager

Location: Delhi, India

Job Type: Full-Time

Department: Account Management / Customer Service

Reporting To: Operation Manager / Team Leader

Salary: 25k

Mandatory Skills: Excel

Job Summary:

We are seeking a proactive and customer-focused DU Service Manager to oversee all aspects of DU telecom service operations. The ideal candidate will be responsible for handling service

requests, raising trouble tickets (TTs), managing complaints, executing VAS (Value-Added

Services) activities, updating customer documentation, and ensuring prompt resolution of

service-related issues.

Key Responsibilities:

Trouble Ticket Management:

o Raise, monitor, and follow up on Trouble Tickets (TT) with DU support for quick

resolution.

o Maintain a log of all open and resolved tickets with relevant timelines and

feedback.

Complaint Handling:

o Receive, record, and resolve customer complaints professionally and efficiently.

o Act as the escalation point for unresolved issues, ensuring customer satisfaction.

VAS Activity:

o Initiate and manage all Value-Added Services (VAS) requests such as service

upgrades, downgrades, SIM swaps, roaming activation, and more.

o Coordinate with DU AM for process of raising VAS.

Customer Document Management:

o Collect, verify, and update customer documents and Establishment card.

Customer Support:

o Provide exceptional support to customers via phone, email.

o Educate customers on DU services, plans, offers, and procedures.

Service Reporting:

o Generate weekly/monthly reports on service activities, issues, and resolutions.

o Suggest service improvements based on recurring issues and customer feedback.

Internal Coordination:

o Liaise with AM, and backend teams to ensure end-to-end service delivery.

o Ensure SLA adherence and timely communication.

Requirements:

Experience in telecom customer service or operations will be preferred.

Excellent communication and interpersonal skills.

Strong problem-solving and multitasking abilities.

Proficient in MS Office (Excel, Word, Outlook) preferred.

Bachelors degree (preferred).

Preferred Skills:

Ability to work under pressure and handle urgent escalations.

Strong attention to detail and documentation accuracy.

Customer-centric attitude with a commitment to service excellence.

Familiarity with UAE telecom regulatory requirements.

At Rubik Infotech Pvt Ltd, our vision is to revolutionize the cybersecurity landscape. We imagine a world where businesses thrive without boundaries, propelled by unwavering security assurance. By harnessing cutting-edge technologies and fostering a culture of relentless improvement, we aspire to lead the way in shaping a digitally secure future for organizations worldwide. Our steadfast commitment to innovation, excellence, and customer satisfaction propels us to be the trusted beacon in an interconnected world.

We are looking in for Customer Relationship Executive having atleast 3 years experience in Customer retention and Customer Management.

Job Description :

• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to customer inquiries.
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
• Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
• Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

Your tasks :

• Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
• Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
• Monitor customer feedback regularly and identify areas of improvement in our products and services.
• Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Preferred skills and qualifications :

• Prior experience managing a team of customer service representatives.
• Soft skills such as patience, adaptability, and empathy.
• A bachelors degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
• 3+ years of experience in a customer-facing role.
• Successful record of developing and implementing customer relations strategies.
• Strong problem-solving abilities with time management skills.
• Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the companys strategies and initiatives.
• A customer-centric attitude to handle challenging client situations.

Company Overview

Ramaply, a leading plywood manufacturer, has been serving the industry since 1964. With a drive for quality and impeccable service, we specialize in producing top-quality plywood, boards, and related products. With over 50 years of experience and a substantial annual turnover, our expertise spans across various manufacturing domains. Our commitment lies in offering the highest quality products, backed by our vast knowledge in forestry and manufacturing.

Job Overview

We are seeking a mid-level Customer Relationship Management (CRM) professional for our Delhi location. This is a full-time role requiring 4 to 6 years of experience. The successful candidate will manage client relationships and ensure customer satisfaction, embodying our commitment to quality service in the building materials industry.

Qualifications and Skills

• Proven experience in customer relationship management in the wholesale building materials industry.
• Proficiency in using CRM software to manage customer data and interactions effectively.
• Excellent communication skills to interact efficiently with clients and resolve their queries.
• Ability to analyze customer feedback to improve service and product offerings continuously.
• Strong organizational skills for effectively managing multiple customer accounts and priorities.
• Good understanding of market trends in the building materials industry to anticipate customer needs.
• Ability to work collaboratively within a team to enhance client satisfaction and business growth.
• Strong problem-solving skills to address customer issues and ensure a seamless service experience.

Roles and Responsibilities

• Develop and maintain strong relationships with key clients to ensure high levels of satisfaction.
• Use CRM tools to track and manage customer interactions and provide timely responses to inquiries.
• Collaborate with the sales and production teams to align customer needs with product offerings.
• Gather and analyze customer feedback to improve service quality and build long-term client relationships.
• Monitor industry trends and customer needs to identify new business opportunities.
• Ensure a seamless customer experience by resolving issues promptly and effectively.
• Participate in strategy meetings to discuss customer data insights and plan future initiatives.
• Regularly update stakeholders on customer relationship progress and market dynamics.

A H International Private Limited is seeking a proactive and detail-oriented CRM Executive to manage and enhance client relationships, oversee billing activities, and support day-to-day customer service operations. The ideal candidate will have strong communication skills, proficiency in MS Excel, and a customer-first mindset.

• Act as the primary point of contact for existing and new clients, ensuring timely and professional communication.
• Manage and maintain client relationships by addressing queries, providing information, and resolving issues promptly.
• Prepare and maintain accurate records of client communications, contracts, and support requests.
• Handle client onboarding and ensure a smooth transition and training as required.
• Coordinate with internal departments (sales, accounts, logistics) to ensure timely delivery and resolution of client concerns.
• Generate and manage client billing, invoices, and payment follow-ups.
• Create and analyze reports using MS Excel for client accounts, billing status, and service efficiency.
• Assist in the development and implementation of CRM strategies to improve customer retention and satisfaction.

Must have experience in any Industry - E-commerce / Logistics

Job Overview

We are looking for a Junior Customer Relationship Management (CRM) professional to join our team in Hyderabad. This full-time role requires 1 to 3 years of relevant work experience. As a CRM specialist, you will be responsible for maintaining and improving customer relationships, managing customer interactions, and ensuring seamless customer experiences with our studio management tech tool.

Qualifications and Skills

• Problem-Solving (Mandatory skill): Strong ability to identify issues and implement effective solutions to enhance customer satisfaction.
• Interpersonal Skills (Mandatory skill): Excellent ability to build and maintain positive relationships with customers and team members.
• Attention to Detail (Mandatory skill): High level of accuracy and precision in handling customer data and interactions.
• Communication Skills: Effective verbal and written communication to convey information clearly and empathetically to clients.
• Sales Skills: Ability to identify sales opportunities within customer interactions and converting them into business deals.
• Analytical Skills: Competence in analyzing customer feedback and data to drive improvements and strategic initiatives.
• Time Management: Efficiently managing time and prioritizing tasks to meet deadlines and customer expectations.
• Adaptability: Ability to adjust to changing processes, tools, and customer needs in a dynamic work environment.

Roles and Responsibilities

• Manage and enhance customer relationships by effectively handling customer inquiries and resolving issues.
• Coordinate with internal teams to ensure timely and high-quality delivery of services and solutions.
• Utilize CRM software to track customer interactions, sales activities, and generate reports.
• Identify potential upsell and cross-sell opportunities within the existing customer base.
• Gather and analyze customer feedback to drive improvements in the customer experience and our tech tool.
• Handle customer onboarding, training, and support to ensure users maximize the value from our platform.
• Develop and implement strategies to increase customer retention and loyalty.
• Keep abreast of industry trends and best practices to ensure Huemn remains a leader in studio management solutions.

Job description

Housiey ( A Key Mansions Pvt Ltd entity) is a proptech startup making India's home buying journey simplified.

We aim to revolutionize the Indian real estate industry with the help of technology. Housiey is an ecosystem that enables buyers to make smart decisions & ultimately to buy their dream home with a unique, complete transparent & convenient way.

We are a team of 350+ professionals with offices in Mumbai, Pune & Bangalore.

Housiey on Yearly basis -

- Sold properties worth 1080 Crores )

- Facilitate 15000+ Site Visits of the Home Buyers

- 1500+ Apartments booked in

- 1.50lakhs+ leads generated

Job Description

As a Customer Relationship Manager, you will play a pivotal role in cultivating and maintaining strong relationships with our valued customers. Your responsibilities will include:

Creating and maintaining comprehensive customer profiles and contacts to ensure personalized engagement.

Building effective relationships with key clients to maximize revenue and strengthen loyalty.

Participating in the development and execution of CRM strategies, such as communication plans, customer segmentation, and loyalty programs, to foster long-term customer engagement and retention.

Serving as the primary relationship manager and initial point of contact for all reward programs, negotiations, and communications.

Meeting with clients regularly and providing them with timely updates on their accounts and program status.

Requirements:

We are looking for candidates who possess the following qualifications:

Excellent communication skills to effectively interact with clients and internal teams.

Strong negotiation skills to secure favorable terms and agreements.

Ability to manage teams and multitask effectively in a dynamic environment.

Basic computer knowledge to navigate CRM systems and other relevant software.

Must own a two-wheeler for client visits and meetings.

If you are passionate about cultivating customer loyalty, driving referrals, and delivering exceptional service, we encourage you to apply for this exciting opportunity.

Compensation -

1) Fixed Salary

2) Attractive Incentive

-Only Female candidates are invited. (Max age 38)

Company Overview

Isoftronics is a specialized IT service provider headquartered in Chennai, part of the IT Services and IT Consulting industry. With a team of 11-50 employees, Isoftronics offers IT services, including the delivery and management of technology solutions and consulting services to help organizations optimize their technology use. For more information, visit our website .

Job Overview

We are seeking a Customer Relationship Management (CRM) Specialist to join our team at Isoftronics, located in Chennai. This is a full-time position suitable for freshers. The role involves developing and managing CRM systems to support company growth and ensure customer satisfaction. Candidates will have the opportunity to work with various CRM platforms.

Qualifications and Skills

• Proficient in using Salesforce, with a deep understanding of its CRM functionalities (Mandatory skill).
• Hands-on experience with HubSpot for managing sales and marketing operations (Mandatory skill).
• Ability to perform customer segmentation to target specific customer groups effectively (Mandatory skill).
• Familiar with Microsoft Dynamics 365 to manage customer interactions and data.
• Experienced in Zoho CRM for maintaining sales workflows and customer databases.
• Skilled in analytics and reporting to provide insights on customer engagement and sales performance.
• Competent in lead management to ensure efficient handling and nurturing of potential clients.
• Experience with CRM data migration to securely and accurately move customer information between systems.

Roles and Responsibilities

• Develop and implement CRM strategies to enhance customer satisfaction and retention.
• Manage CRM software to streamline business processes and support sales teams.
• Analyze customer data to provide actionable insights for sales and marketing initiatives.
• Ensure accurate data migration and integration across different CRM platforms.
• Conduct regular updates and maintenance of the CRM systems to ensure smooth operations.
• Collaborate with IT teams to customize CRM tools to better fit business needs.
• Provide training and support to team members on CRM functionalities and best practices.
• Monitor and troubleshoot CRM-related issues to maintain the performance and reliability of the systems.