4,672 Crm Support jobs in India
CRM Support Associate
Posted today
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Apply Before 18-07-2025
Job Title: CRM Support Associate (Technical)
Location: Pune
Job Type: Full-Time
Experience Required: Freshers
Job Overview:
As a CRM Service and Operations Support Associate with a technical background, you will be
responsible for managing customer service tickets, ensuring seamless operations in technical support,
and maintaining efficient workflows in the CRM system. This role involves creating, distributing, and
tracking various types of service tickets while ensuring that customer service processes and operational
workflows are aligned with business goals. Your technical expertise will support customers with inquiries
related to robotics systems and help maintain a high level of service delivery.
Key Responsibilities:
● Ticket Management & Distribution:
○ Create and maintain service tickets in the CRM system (such as Salesforce, Zendesk, or
a proprietary system) for technical issues, requests, and incidents.
○ Monitor the ticketing system to ensure all requests are documented accurately and
resolved in a timely manner.
○ Distribute tickets to the appropriate teams based on the complexity, type, and priority of
the issue (e.g., Level 1, 2, or 3 support).
○ Track ticket lifecycle, ensuring proper documentation and closure upon resolution.
○ Set escalation processes for unresolved or critical tickets, coordinating with senior
technical teams when necessary.
● Process and Workflow Management:
○ Develop, implement, and optimize CRM workflows to enhance service efficiency,
ensuring consistent communication and task management.
○ Ensure adherence to established service level agreements (SLAs) and response time
targets.
○ Regularly audit CRM processes, identifying bottlenecks and areas for improvement in
ticket resolution and customer satisfaction.
○ Maintain standard operating procedures (SOPs) for customer service and technical
support workflows, keeping documentation up to date.
● Customer Relationship Management:
○ Leverage CRM data to track customer interactions, monitor product performance, and
identify recurring issues.
○ Collaborate with sales, product, and engineering teams to share customer insights and
feedback.
○ Contribute to post-issue follow-ups to ensure customers are satisfied with resolutions and
prevent repeat issues.
● Reporting and Analytics:
○ Generate reports on ticket trends, response times, resolution rates, and other key
performance metrics.
○ Analyse data to identify common issues and recommend process or product
improvements.
○ Support the development of knowledge bases or FAQ sections based on ticket history
and technical inquiries.
Qualifications:
● Bachelor’s degree in engineering, Computer Science, Information Systems, or a related technical
field. Preferred MBA candidates.
● Proven experience with CRM systems and ticketing tools (e.g., Salesforce, Zoho, Zendesk).
● Technical background in robotics, automation, or a related industry.
● Experience managing service tickets and technical workflows in a customer-facing environment.
Skills:
● Strong organizational and time management skills to manage and prioritize multiple tickets.
● Excellent problem-solving and analytical abilities to troubleshoot technical issues.
● Effective communication skills to interact with both technical and non-technical customers.
● Proficiency in CRM systems, ticketing platforms, and basic data analysis tools.
● Ability to collaborate effectively with cross-functional teams (service, engineering, sales).
● Knowledge of robotics systems or experience in a technical support environment is highly
desirable.
Key Performance Indicators (KPIs):
● Ticket resolution time and first response time.
● SLA adherence rates.
● Customer satisfaction (CSAT) score.
● Number of escalations and unresolved tickets.
● Workflow efficiency and process improvements implemented.
Male/Female -Female Preferred.
Timings – 9 AM to 7 PM
Interview walk-in slot: Online
Fields with (*) are compulsory.
Level 3 CRM Support
Posted today
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Job Description
Level Support -
- Serve as the final internal escalation point for support requests related to the Funnel CRM platform and associated systems.
- Investigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support.
- Perform in-depth root cause analysis and document knowledge base articles to reduce future escalations.
- Collaborate with IT support teams to ensure seamless incident resolution and communicate effectively with users during critical incidents.
- This is a Level 3 support role for Funnel CRM, mainly involving work in ServiceNow or a similar ticketing tool.
- The person will be trained on Funnel. Prior CRM or lead management experience is helpful.
- The role includes working in ServiceNow and Funnel, and coordinating with the internal team, vendor, and end users.
- Knowledge of Salesforce is a plus.
- The job involves troubleshooting, working with the vendor, and sometimes connecting with other teams.
- Required experience: 5–6 years.
Level 3 CRM Support
Posted today
Job Viewed
Job Description
- Serve as the final internal escalation point for support requests related to the Funnel CRM platform and associated systems.
- Investigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support.
- Perform in-depth root cause analysis and document knowledge base articles to reduce future escalations.
- Collaborate with IT support teams to ensure seamless incident resolution and communicate effectively with users during critical incidents.
- This is a Level 3 support role for Funnel CRM, mainly involving work in ServiceNow or a similar ticketing tool.
- The person will be trained on Funnel. Prior CRM or lead management experience is helpful.
- The role includes working in ServiceNow and Funnel, and coordinating with the internal team, vendor, and end users.
- Knowledge of Salesforce is a plus.
- The job involves troubleshooting, working with the vendor, and sometimes connecting with other teams.
- Required experience: 5–6 years.
Level 3 CRM Support
Posted today
Job Viewed
Job Description
Level Support -
- Serve as the final internal escalation point for support requests related to the Funnel CRM platform and associated systems.
- Investigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support.
- Perform in-depth root cause analysis and document knowledge base articles to reduce future escalations.
- Collaborate with IT support teams to ensure seamless incident resolution and communicate effectively with users during critical incidents.
- This is a Level 3 support role for Funnel CRM, mainly involving work in ServiceNow or a similar ticketing tool.
- The person will be trained on Funnel. Prior CRM or lead management experience is helpful.
- The role includes working in ServiceNow and Funnel, and coordinating with the internal team, vendor, and end users.
- Knowledge of Salesforce is a plus.
- The job involves troubleshooting, working with the vendor, and sometimes connecting with other teams.
- Required experience: 5–6 years.
Salesforce CRM Support Analyst
Posted today
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Job Description
• 4+ years of architecture experience across various Salesforce clouds (Sales, Marketing, Service and Platform clouds, etc.) and lightning components
• Experience integrating Salesforce with 3rd party system using web services and app exchange apps
• 4+ years of development experience on the Salesforce platform (Apex, Visualforce, SOQL, etc.)
• Must have Salesforce Platform Developer Certification
• Certified SFDC Architect is preferred
• Experience with custom SDLC processes such as code versioning, packaging, test-driven development (TDD), continuous integration, test automation, code analysis, and code quality metrics
• In-depth understanding of Salesforce technologies (clouds, offerings, custom development, integration, etc.)
• Ability to foster new ideas and concepts
• Ability to mentor and coach other team members
Level 3 CRM Support
Posted 2 days ago
Job Viewed
Job Description
Level Support -
- Serve as the final internal escalation point for support requests related to the Funnel CRM platform and associated systems.
- Investigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support.
- Perform in-depth root cause analysis and document knowledge base articles to reduce future escalations.
- Collaborate with IT support teams to ensure seamless incident resolution and communicate effectively with users during critical incidents.
- This is a Level 3 support role for Funnel CRM, mainly involving work in ServiceNow or a similar ticketing tool.
- The person will be trained on Funnel. Prior CRM or lead management experience is helpful.
- The role includes working in ServiceNow and Funnel, and coordinating with the internal team, vendor, and end users.
- Knowledge of Salesforce is a plus.
- The job involves troubleshooting, working with the vendor, and sometimes connecting with other teams.
- Required experience: 5–6 years.
Level 3 CRM Support
Posted today
Job Viewed
Job Description
Level Support -
- Serve as the final internal escalation point for support requests related to the Funnel CRM platform and associated systems.
- Investigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support.
- Perform in-depth root cause analysis and document knowledge base articles to reduce future escalations.
- Collaborate with IT support teams to ensure seamless incident resolution and communicate effectively with users during critical incidents.
- This is a Level 3 support role for Funnel CRM, mainly involving work in ServiceNow or a similar ticketing tool.
- The person will be trained on Funnel. Prior CRM or lead management experience is helpful.
- The role includes working in ServiceNow and Funnel, and coordinating with the internal team, vendor, and end users.
- Knowledge of Salesforce is a plus.
- The job involves troubleshooting, working with the vendor, and sometimes connecting with other teams.
- Required experience: 5–6 years.
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IT Help Desk /Technical Help Desk
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IT Help Desk /Technical Help Desk
Posted today
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Help Desk Representative
Posted 4 days ago
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NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.