58 Crm Systems jobs in Bangalore

We are Licious and we are a Bengaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies, and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country, delighting over 32 lac customers with our de-licious fresh meat and seafood!

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on…

Role Overview

We’re looking for a passionate and detail-oriented Senior Executive- CRM to drive customer engagement and retention through data-led communication strategies. The ideal candidate will have hands-on experience in CRM platforms, an understanding of customer journeys, and the ability to collaborate cross-functionally to deliver high-performing campaigns.

What you’ll be cooking up?

• Plan, execute, and optimize CRM campaigns across Push Notifications, SMS, WhatsApp, and RCS.
• Use tools like CleverTap or MoEngage to create customer journeys, segment audiences, and analyze performance.
• Monitor and interpret key CRM metrics daily - Delivery, Viewed Rate, CTR, Conversions- to identify improvement opportunities.
• Map and understand the customer lifecycle across engagement, retention, and churn phases.
• Collaborate closely with Brand, Category, Product, and Tech teams to ensure timely campaign execution and alignment with business goals.
• Maintain high standards of campaign quality and attention to detail, ensuring accuracy in messaging and targeting.
• Support experimentation and A/B testing to enhance engagement and conversion rates.

We hope that you have.

• 1–2 years of hands-on experience in CRM or Lifecycle Marketing , preferably in high-frequency or quick-commerce.
• Strong proficiency in CRM automation tools such as CleverTap, MoEngage, or similar platforms.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Excellent attention to detail, organizational skills, and ownership of execution.
• Ability to work cross-functionally and manage multiple stakeholders effectively.
• Strong communication skills.
• Experience in multi-channel campaign orchestration.
• Basic understanding of customer segmentation, personalization, and automation workflows
• Passion for understanding customer behavior and driving measurable impact through CRM.

Company Description

NeoBuild is a strategic collaboration between two industry pioneers—Mana Projects and Skanda Developers, united by a shared vision to create sustainable, future-ready communities. With decades of combined experience and a deep understanding of modern living, we focus on creating self-sustained townships that elevate modern living while embracing nature. Our flagship project, a 100-acre child-centric township, is a testament to our commitment to thoughtful, people-first development.

Role Description

This is a full-time on-site role for a CRM Manager at NeobuildVentures #Mana Projects pvt ltd located in Bengaluru. The CRM Manager will be responsible for managing customer relationships, implementing CRM strategies, analyzing customer data, and optimizing CRM processes to enhance customer satisfaction and retention.

Qualifications

• CRM Strategy, Customer Relationship Management, Customer Data Analysis
• Strong analytical skills and attention to detail
• Experience with CRM software and tools
• Excellent communication and interpersonal skills
• Project management skills
• Ability to work effectively in a team environment
• Bachelor's degree in Business Administration, Marketing, or related field
• Certifications in CRM or related field are a plus
• Experience for 4-9yrs only (Real estate background)

CRM Executive – Mana Projects

About Us

Mana Group is on an exciting transformation journey, poised to cross ₹3,000+ Cr in project value! Mana Projects is a prominent real estate developer based in Bengaluru. Established with a strong commitment to quality, innovation, and customer satisfaction, emerging as one of the top builders in the region. Mana Projects focuses on delivering high-quality residential projects, emphasising architectural finesse, sustainable practices, and timely delivery.

Job Title : CRM Executive

Location : Kadubeesanahalli, Bengaluru

Employment Type : Full-time

Working Days : 6 days a week

Office Hours : 10 AM – 6 PM ( may differ based on business requirements )

Required Domain Experience : 1 to 4 years

Roles & Responsibilities

> Build strong customer relationships through engagement and timely query resolution.

> Provide regular project updates to customers and ensure they stay informed.

> Encourage customer referrals by offering incentives and privileges.

> Collect and publish customer testimonials on websites and property-related portals.

> Handle customer escalations and ensure timely resolution.

> Enhance customer service policies and strategies for enhanced service delivery.

> Handle post-booking queries, allotment letters, agreements, and processing cancellations.

> Coordinate with the legal team to ensure seamless documentation and compliance.

> Work with the technical/site teams to facilitate a smooth handover process.

Key Skills & Requirements

> Strong communication and interpersonal skills.

> Ability to handle customer queries and resolve escalations effectively.

> Experience in customer engagement and relationship management.

> Good understanding of real estate customer service processes.

> Proficiency in ERP / CRM software and Microsoft Office Suite / Google Sheets.

Employee Benefits at Mana Projects

Employee Provident Fund

Health insurance

Professional Growth

Employee Recognition

Why Join Us ?

At Mana Projects, we believe in delivering excellence not just in our projects but also in our work environment. As a CRM Executive, you will play a key role in ensuring customer satisfaction and building long-term relationships with our valued clients.

• New Booking/ welcome process-Documentation
• Agreement registration
• Answering customer queries and co ordinating with Legal dept for documentation.
• Ensure Customer Satisfaction & service quality.
• Allotments, Registration, Cancellation, Bank Loan, etc
• Handover & Possessions,
• Payments Collections against demands.
• Knowledge of MS office.

Looking for a Presentable and pleasant Customer relations Executive to undertake all above said activities

We are Licious and we are a Bengaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies, and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country, delighting over 32 lac customers with our de- licious fresh meat and seafood!

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on…

Role Overview

We’re looking for a passionate and detail-oriented Senior Executive- CRM to drive customer engagement and retention through data-led communication strategies. The ideal candidate will have hands-on experience in CRM platforms, an understanding of customer journeys, and the ability to collaborate cross-functionally to deliver high-performing campaigns.

What you’ll be cooking up?

• Plan, execute, and optimize CRM campaigns across Push Notifications, SMS, WhatsApp, and RCS.
• Use tools like CleverTap or MoEngage to create customer journeys, segment audiences, and analyze performance.
• Monitor and interpret key CRM metrics daily - Delivery, Viewed Rate, CTR, Conversions- to identify improvement opportunities.
• Map and understand the customer lifecycle across engagement, retention, and churn phases.
• Collaborate closely with Brand, Category, Product, and Tech teams to ensure timely campaign execution and alignment with business goals.
• Maintain high standards of campaign quality and attention to detail, ensuring accuracy in messaging and targeting.
• Support experimentation and A/B testing to enhance engagement and conversion rates.

We hope that you have.

• 1–2 years of hands-on experience in CRM or Lifecycle Marketing , preferably in high-frequency or quick-commerce.
• Strong proficiency in CRM automation tools such as CleverTap, MoEngage, or similar platforms.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Excellent attention to detail, organizational skills, and ownership of execution.
• Ability to work cross-functionally and manage multiple stakeholders effectively.
• Strong communication skills.
• Experience in multi-channel campaign orchestration.
• Basic understanding of customer segmentation, personalization, and automation workflows
• Passion for understanding customer behavior and driving measurable impact through CRM.