4,240 Cross IT jobs in India

Content Writer – Cross Identity  

Position Overview  

Cross Identity is seeking a passionate and creative Content Writer to join our dynamic Marketing team. This is a full-time, individual contributor role designed for a skilled communicator who thrives on storytelling, clarity, and crafting engaging B2B content that educates, converts, and elevates our brand. 

If you have 2+ years of experience in content writing within B2B companies — ideally in SaaS or cybersecurity — and a background in business or language studies, we’d love to hear from you. 

Key Responsibilities  

Content Development & Strategy  

• Write compelling, high-quality content including blogs, case studies, website copy, email campaigns, social media content, and whitepapers. 
• Align content with the buyer journey to attract, engage, and convert leads through SEO-optimized and persona-driven messaging. 
• Support product launches, feature announcements, and integrated campaigns with targeted content deliverables. 

Collaboration & Execution  

• Work closely with product marketing, design, and demand generation teams to ensure messaging consistency and impact. 
• Translate complex technical topics into accessible language for business decision-makers and end users. 
• Follow brand guidelines, tone, and voice across all content formats. 

Ideal Candidate Profile  

Background  

• English as a first language is essential 

Education  

• Bachelor’s degree in BBA, or BA (English Language or Communication) is strongly preferred. 

Experience  

• 3–5 years of business content writing experience  
• 2+ years must be B2B or SaaS (B2C or B2B) 
• Prior experience in the B2B SaaS, technology, or cybersecurity industry is highly preferred. 
• A portfolio which showcases high-quality long-form and short-form content will help considerably. Must be company-published with your name on the articles. In the absence of which, a written assignment might be mandated, along with a sample SAT-level English exam. 

Skills & Attributes  

• Native-level command over English sentence structure, grammar, style, and storytelling techniques. 
• Ability to balance creativity with clarity and structure. 
• A team player who thrives in fast-paced, collaborative environments. 

What You Can Expect from Us  

• A full-time role embedded within a high-impact, global marketing team. 
• Opportunities to contribute to the voice of the most innovative B2B cybersecurity brand. 
• A chance to build thought leadership and brand voice in a competitive market. 
• A creative, feedback-driven environment that values ownership, experimentation, and storytelling. 
• Competitive benefits package and competitive monetary compensation. 

**ABOUT AMGEN**
Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
**ABOUT THE ROLE**
Role Description:
Let's do this. Let's change the world. We are seeking a strategic sourcing professional who thrives in ambiguity, can think long term, and has the discipline to deliver near-term results.
You will serve as the Global Strategic Sourcing Manager and report to the India Indirect Lead. In this role, you will drive sourcing strategy and execution for Software, with a focus on Data Analytics and AI platforms. This includes developing and executing sourcing roadmaps, designing and leading negotiations, building supplier partnerships, and ensuring Amgen secures the right solutions at the best value while managing risk and enabling innovation.
Your responsibilities will center on analyzing internal demand, market dynamics, and supplier capabilities to design sourcing strategies that achieve cost efficiency, supply resilience, and innovation. As a strategic sourcing leader, you will partner closely with business stakeholders to align procurement activities with Amgen's digital and enterprise-wide priorities
. **Roles & Responsibilities:**
+ Strategic Sourcing Leadership
+ Lead the end-to-end sourcing strategy for Software and AI/Data Analytics platforms.
+ Drive sourcing initiatives that balance innovation, compliance, governance, and cost efficiency.
+ Design and manage RFPs, supplier evaluations, negotiations, and contracting processes.
+ Develop multi-year sourcing roadmaps that anticipate enterprise growth, regulatory needs, and evolving market capabilities.
+ Identify and onboard emerging suppliers in analytics, AI, and predictive modeling to responsibly incorporate innovation.
**Leadership**
+ Partner with Digital, IT, Data Science, and R&D leaders to align sourcing strategies with Amgen's technology and business roadmaps.
+ Act as a trusted advisor, ensuring sourcing outcomes directly support business objectives.
+ Facilitate cross-functional collaboration and guide stakeholder decision-making during complex sourcing projects.
+ Ensure sourcing decisions adhere to regulatory, cybersecurity, and privacy requirements.
+ Manage supplier performance through scorecards, SLAs, and business reviews.
+ Partner with Legal, Compliance, and Cybersecurity teams to ensure robust contracting and risk mitigation.
+ Leverage spend analytics, benchmarks, and market intelligence to drive cost savings and uncover new value.
+ Deliver measurable improvements in cost efficiency, speed to market, and supplier innovation.
+ Support continuous improvement in sourcing processes and tools to increase agility and impact.
**Functional Skills:**
**Must-Have Skills:**
+ Deep expertise in strategic sourcing processes (RFPs, negotiations, supplier evaluations, contracting).
+ Strong understanding of analytics and AI/ML software procurement, including cloud ecosystems (AWS, Azure, GCP, Databricks, Snowflake).
+ Familiarity with procurement platforms (e.g., Ariba) and ERP/analytics tools.
+ Strong analytical and organizational skills with ability to manage large-scale, complex sourcing projects
**Good-to-Have Skills:**
+ Experience in software/technology sourcing at a global scale.
+ Financial and legal acumen to navigate complex agreements.
+ Ability to evaluate supplier innovation and align sourcing with future business needs.
+ Understanding of AI ethics, governance, and compliance frameworks.
**Soft Skills:**
+ Strong verbal and written communication skills.
+ Ability to influence stakeholders and manage change.
+ High initiative, self-motivation, and ability to navigate ambiguity.
+ Comfortable working with global, virtual, and cross-functional teams.
+ Strong negotiation and relationship management skills.
**Basic Qualifications:**
Master's degree and 9+ years of total experience
OR
Bachelor's degree and 11+ years of total experience
AND
6+ Years of Sourcing experience
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

The Senior Auditor is an intermediate level role responsible for performing moderately complex audits and assessments of Citi's risk and control environments in coordination with the IA Markets Audit team. The overall objective is to utilize in-depth subject matter expertise to contribute to the development of new techniques / processes for the area or function and help Citi reach business goals.
**Responsibilities:**
+ Perform moderately complex audits for the Markets business (product audits as well as cross-markets functional audits) including drafting audit reports, presenting issues to the business, and discussing practical solutions
+ Draft audit reports and present issues to the business while discussing practical cross-functional solutions
+ Complete assigned audits within budgeted timeframes, and budgeted costs
+ Monitor, assess, and recommend solutions to emerging risks
+ Contribute to the development of audit processes improvements, including the development of automated routines
+ Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope
+ Develop effective line management relationships to ensure strong understanding of the business
+ Has the ability to operate with a limited level of direct supervision.
+ Can exercise independence of judgement and autonomy.
+ Acts as SME to senior stakeholders and /or other team members.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 5-8 years of relevant experience
+ Effective verbal and written communication and negotiation skills
+ Subject matter expertise regarding audit technology's application
+ Effective project management skills
+ Effective influencing and relationship management skills
+ Demonstrated ability to remain unbiased in a diverse working environment
**Education:**
+ Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Internal Audit
---
**Job Family:**
Audit
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Control Monitoring, Data Analysis, Industry Knowledge, Issue Management, Laws and Regulations, Professional Standards, Risk Management, Root Cause Analysis.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas - Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**Manager, Cross Systems Program Management**
**What you will do**
Let's do this. Let's change the world. In this vital role the Sales Operations Manager, Cross Systems Program Management will serve as the business owner for key field-facing capabilities that are enabled by multiple platforms, systems, and functions. Additionally, this individual will ensure that cross-systems processes are seamlessly executed, delivering consistent, reliable, and impactful capabilities to our US field sales teams. This role requires a balance of program management, systems and integration knowledge, process optimization, and business partnership to ensure that our ecosystem of field systems and capabilities works in harmony to support sales productivity and customer engagement.
**Responsibilities**
**Program & Capability Ownership**
+ Serve as the business owner for selected field-facing capabilities that rely on multiple platforms and systems and functions to deliver value
+ Manage end-to-end program lifecycle from requirements definition to delivery, adoption, and continuous improvement
+ Partner with Amgen Technology teams, platform owners, and business stakeholders to ensure capabilities are aligned to field and brand needs
**Cross-System Process Management**
+ Design, manage, and optimize cross-system workflows and processes (e.g. sales ops quarter switch process) to ensure seamless execution across teams
+ Proactively identify risks, dependencies, and bottlenecks that could impact delivery and take corrective action
+ Develop and enforce governance structures to ensure consistent data, processes, and integrations across systems and teams
**Product Launch Playbook Leadership**
+ Create, own, and continuously improve the Field Systems & Capabilities Product Launch Playbook, ensuring all cross-system dependencies are identified and executed flawlessly
+ Coordinate activities across Field Excellence to ensure readiness for product launches
+ Drive alignment on roles, responsibilities, and timelines for launch activities, ensuring a consistent, repeatable framework for success
+ Measure launch execution effectiveness and recommend improvements for future launches
**Stakeholder Engagement & Alignment**
+ Partner closely with brand teams, field leadership, and business stakeholders to deeply understand business objectives, workflows, and user pain points
+ Translate stakeholder needs into clear, detailed business requirements and partner with Amgen Technology and platform teams to shape technical solutions
+ Act as a trusted advisor by challenging assumptions, recommending best practices, and ensuring that solutions are fit-for-purpose and scalable
+ Build strong, ongoing relationships with stakeholders to continuously refine capabilities, incorporate feedback, and ensure alignment with evolving business strategies
**Planning & Execution**
+ Build and manage program roadmaps, ensuring deliverables are on time, within scope, and aligned with strategic priorities
+ Develop and maintain RACI frameworks to clearly define roles and responsibilities across cross-functional teams
+ Support change management, training, and communication efforts to drive adoption of new or enhanced capabilities
**Measurement & Continuous Improvement**
+ Define and track KPIs to measure program success, system performance, and field adoption
+ Quantify the business impact of cross-system capabilities, identifying opportunities for expansion, optimization, or decommissioning
+ Continuously benchmark against industry best practices to evolve Amgen's field systems strategy
**Program Governance**
+ Establish and maintain clear program and process documentation, including process maps, standards, playbooks, and operating procedures for cross-systems capabilities
+ Create, publish, and enforce standards and best practices to ensure consistency of capability delivery across field teams and to ensure ability to support capability at scale
+ Facilitate alignment sessions with stakeholders to define and agree on standards, ensuring buy-in and adoption of across functions
+ Monitor adherence to governance processes, escalating gaps or risks and driving resolution
+ Continuously refine standards and processes based on feedback, lessons learned, and industry best practices to ensure long-term scalability and sustainability
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. The Sales Operations professional we seek has these qualifications.
**Basic Qualifications**
+ Master's degree & 8+ years of experience in Bio/Pharmaceutical Analytics, Data, and Reporting or Data Engineering
+ Bachelor's degree & 10+ years of experience in Bio/Pharmaceutical Analytics, Data, and Reporting or Data Engineering
**Preferred Qualifications**
+ **Program Management & Governance**
+ Proven experience managing complex, cross-functional programs that involve multiple systems and stakeholder groups
+ Strong background in program governance, RACI management, and roadmap planning
+ Experience with process optimization and workflow management in enterprise environments
+ Prior experience creating or managing launch playbooks, readiness frameworks, or large-scale program rollouts
+ **Systems & Technical Acumen**
+ Familiarity with enterprise platforms supporting field sales (e.g., Veeva CRM, BI tools like Tableau, Incentive Compensation systems, Alignment & Roster Management systems, data integration platforms)
+ Understanding of cross-system dependencies and ability to identify, manage, and resolve integration challenges
+ Experience designing and managing capabilities that span multiple platforms/functions with a focus on consistency, reliability, and scalability
+ **Business Partnership & Communication**
+ Strong ability to translate business needs into technical requirements and ensure alignment across business and Technology teams
+ Skilled communicator who can simplify complex system interactions for business stakeholders
+ Demonstrated ability to influence across functions and drive alignment in ambiguous or complex environments
+ **Measurement & Value Delivery**
+ Experience defining KPIs to measure program success, user adoption, and business impact
+ Proven ability to assess program performance and make recommendations to expand, modify, or sunset capabilities based on value delivered
+ Track record of driving continuous improvement and innovation within sales operations or systems programs
+ **Leadership & Other Qualifications**
+ Strong organizational skills with the ability to manage multiple priorities and deadlines
+ Collaborative mindset with the ability to lead through influence in a matrixed environment
+ Highly proactive problem-solver with attention to detail and accountability
+ **Industry & Domain Knowledge**
+ Experience working with commercial data sets in Bio/Pharmaceutical industry (e.g. sales, CRM, Patient Hub data, Field Force Effectiveness metrics)
+ Strong understanding of Bio/Pharmaceutical field force effectiveness, commercial field operations processes, and commercial field systems is highly desirable
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

In this vital role you will serve as the Sourcing Manager for Technology Cross Category. Reporting to the Amgen India Indirect Lead, you will support the sourcing strategy for Technology Cross category. This includes identification, evaluation, and negotiations with suppliers to ensure the delivery of efficient and effective sourcing solutions that support our organizational goals. Your responsibilities will include supporting development of Strategic Sourcing Go-To-Market planning, aligned to both Business and Category Strategies, which can include conducting in-depth market analysis, determining and managing the sourcing process, working with cross-functional stakeholders to ensure overall alignment in sourcing activities and engaging with suppliers to achieve optimal terms and performance.
**Roles & Responsibilities:**
+ Develop and execute global strategic sourcing initiatives to drive cost optimization, supplier performance, and risk management
+ Lead supplier evaluations, negotiations, and contract management (end to end) to ensure best-in-class procurement practices
+ Analyze large datasets related to procurement, supplier performance, and market trends to identify cost-saving opportunities and operational efficiencies
+ Utilize data analytics tools to generate insights, create reports, and support strategic decision-making
+ Collaborate with senior leadership and cross-functional teams to align sourcing strategies with business objectives. Act as a trusted advisor and thought leader across the organization, delivering insights on market trends, supplier capabilities and best sourcing strategies with accountability back to those leaders based on outcomes
+ Understand and influence business needs to drive procurement strategies that support enterprise priorities in a proactive manner
+ Establish and manage key supplier relationships to enhance quality, innovation, and long-term value.
+ Ensure compliance with procurement policies, risk mitigation strategies, and sustainability initiatives.
+ Work effectively with internal stakeholders and suppliers, demonstrating strong communication and collaboration skills
+ Work closely with Procurement Technology Category team to ensure sourcing execution alignment with the overall procurement strategy
+ Provide guidance to junior team members and contribute to a culture of continuous improvement **.**
**Leadership**
+ Guide and facilitate collaboration across cross-functional teams and regional stakeholders, ensuring that sourcing execution meets the diverse needs of the organization and are implemented effectively.
+ Ensure that all Technology Cross category procurement activities are managed in compliance with regulatory, contractual, and operational risk requirements. Partner with Legal, Compliance, Data Privacy, and Cybersecurity teams to maintain oversight of risk mitigation strategies and ensure alignment with best practices.
+ Collaborate with Strategic Sourcing peers to oversee the strategic approach to complex negotiations for contracts, providing guidance and ensuring that the right processes and frameworks are in place for RFPs, supplier evaluations, and contract development.
+ Maturity to activate procurement resources towards category priorities while managing expectations with stakeholders.
+ Responsible for delivering results aligned to Financial targets aligned and set by the Category Team, while also informing cost savings forecasting through strategic sourcing
**Functional Skills:**
**Must-Have Skills:**
+ Proven Strategic Sourcing Experience
+ Strong Supplier Negotiation skills
+ Experience with Global Procurement e-Sourcing and CLM Tools (e.g., SAP Ariba, Workday Strategic Sourcing, Sirion Labs)
+ Proficiency in English language
**Good-to-Have Skills:**
+ Demonstrated leadership in Technology Cross category, including vendor management, cost optimization, and performance measurement
+ Experience with negotiating with suppliers endemic to this category in Life Sciences, which in some instances may include Academic Institutions
+ Deep understanding of sourcing management principles, supplier relationship management, and contract lifecycle management
+ Experience leading large, cross-functional teams and managing complex global projects in a matrixed environment
+ Strong financial, legal, and contractual fluency to navigate Technology cross category service agreements and deliver business-aligned outcomes.
+ Exceptional ability to communicate sourcing strategies and influence senior stakeholders
+ Familiarity with procurement platforms such as Ariba as well as ERP systems and advanced analytics tools to support decision-making and process automation
+ Understanding of regulatory landscapes with the ability to navigate and manage compliance requirements
**Soft Skills:**
+ Strong verbal and written communication skills
+ Ability to work effectively with global, virtual teams
+ Ability to navigate ambiguity
+ High degree of initiative and self-motivation
+ Ability to manage multiple priorities successfully
+ Team-oriented, with a focus on achieving team goals
+ Influencing and Change Management skills
**Basic Qualifications:**
Master's degree with 9+ Years of overall experience OR
Bachelor's degree with 11+ Years of overall experience
AND
4 to 6 years of Sourcing experience

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ End to end management (provisioning, operations, and maintenance) of the entire underlying hardware infrastructure delivered as part of the scope.
+ Tools administration - Motadata - Ticketing and monitoring
+ Server, VMs, Storage and Back up management (Tape library)
+ Cisco server, Netapp, Nutanix and Dell experience
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
+ 5+ years of experience
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Proactively monitors the work queues.
+ Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
+ Updates tickets with resolution tasks performed.
+ Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
+ Captures all required and relevant information for immediate resolution.
+ Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
+ Communicates with other teams and clients for extending support.
+ Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
+ Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
+ Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
+ Works with automation teams for effort optimization and automating routine tasks.
+ Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
+ Identifies problems and errors before they impact a client's service.
+ Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
+ Leads and manages all initial client escalation for operational issues.
+ Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
+ Ensures all changes are carried out with proper change approvals.
+ Plans and executes approved maintenance activities.
+ Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
+ Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
+ Relevant certifications include (but not limited to) -
+ CCNP or equivalent certification
+ CCNA certification in must, CCNP in Security or PCNSE certification is good to have
+ Microsoft Certified: Azure Administrator Associate
+ AWS Certified: Solutions Architect Associate
+ Veeam Certified Engineer
+ VMware certified Professional: Data Centre Virtualization
+ Zerto, pure, vxrail
+ Google Cloud Platform (gcp)
+ Oracle Cloud Infrastructure (oci)
+ SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4
+ SAP Technology Consultant
+ SAP Certified Technology Associate - SAP HANA 2.0
+ Oracle Cloud Infrastructure Architect Professional
+ IBM Certified System Administrator - WebSphere Application Server Network
**Required Experience:**
+ Moderate level years of relevant managed services experience handling cross technology infrastructure.
+ Moderate level knowledge in ticketing tools preferably Service Now.
+ Moderate level working knowledge of ITIL processes.
+ Moderate level experience working with vendors and/or 3rd parties.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Proactively monitors the work queues.
+ Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
+ Updates tickets with resolution tasks performed.
+ Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
+ Captures all required and relevant information for immediate resolution.
+ Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
+ Communicates with other teams and clients for extending support.
+ Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
+ Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
+ Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
+ Works with automation teams for effort optimization and automating routine tasks.
+ Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
+ Identifies problems and errors before they impact a client's service.
+ Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
+ Leads and manages all initial client escalation for operational issues.
+ Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
+ Ensures all changes are carried out with proper change approvals.
+ Plans and executes approved maintenance activities.
+ Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
+ Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
+ Relevant certifications include (but not limited to) -
+ CCNP or equivalent certification
+ CCNA certification in must, CCNP in Security or PCNSE certification is good to have
+ Microsoft Certified: Azure Administrator Associate
+ AWS Certified: Solutions Architect Associate
+ Veeam Certified Engineer
+ VMware certified Professional: Data Centre Virtualization
+ Zerto, pure, vxrail
+ Google Cloud Platform (gcp)
+ Oracle Cloud Infrastructure (oci)
+ SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4
+ SAP Technology Consultant
+ SAP Certified Technology Associate - SAP HANA 2.0
+ Oracle Cloud Infrastructure Architect Professional
+ IBM Certified System Administrator - WebSphere Application Server Network
**Required Experience:**
+ Moderate level years of relevant managed services experience handling cross technology infrastructure.
+ Moderate level knowledge in ticketing tools preferably Service Now.
+ Moderate level working knowledge of ITIL processes.
+ Moderate level experience working with vendors and/or 3rd parties.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.