9,449 Customer Accounts jobs in India

Customer Accounts

₹4000000 - ₹12000000 Y Applicantz

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Job Description

THIS IS A 6-months CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER
.

We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

Qualifications:

  • This requires advanced knowledge of Microsoft Excel software
  • This requires basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.

Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.

Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.

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Customer Accounts Associate

Bengaluru, Karnataka ₹200000 - ₹600000 Y Mouser Electronics

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Job Description

  • Performs data entry using various computer programs, word processing, spreadsheet or database commands and formats material as required.
  • Responsible for invoicing & emailing & courier of Finance documents.
  • Ensure accuracy and timely posting of accounts receivable receipts as per Banking platforms & customer's information in System or spreadsheets.
  • Ensure accuracy of daily bank reconciliations. Report any issue to supervisor timely.
  • Ensure accuracy and timely payment of Account payable invoices and customers' refunds as instructed.
  • Reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data and performs data verification routines in accordance with company procedures.
  • Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed.
  • Interact with departmental and/or other staff on matters affecting data and make recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval.
  • Perform quality work within deadlines.
  • Perform quality work within deadlines.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Experience in accounts receivable/accounts payable or data entry job is an advantage.
  • PC experience in a Microsoft Windows environment, proficient with internet, email, Microsoft Word, Excel, Outlook and other software.
  • Good communication skills.
  • Requires a bachelor's degree in a related field.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

About Us
*Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.*

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Jr. Customer Accounts Executive

Uttar Pradesh, Uttar Pradesh SynapseIndia

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Jr. Customer Accounts Executive

SynapseIndia is a software development company with over 24 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering innovative solutions tailored to their needs. Our Noida SEZ office is conveniently located just a 10-minute walk from the nearest metro station.

Why Choose Us?

  • Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals.
  • Global Presence: As a multinational corporation, we have clients and employees across the globe.
  • Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency.
  • Timely Salaries: We have consistently paid salaries on time since our inception.
  • Job Stability: Despite market fluctuations, we have not had to lay off employees.
  • Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts.
  • Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities.
  • Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices.
  • We prioritize the job security of all our employees.
  • We celebrate all festivals with enthusiasm and joy.
  • Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals.
  • We recognize and reward top performers on a monthly basis for their outstanding contributions.
  • We provide Accidental and Medical Insurance to our employees.
  • Who are we looking for?

    Designation  : Jr. Customer Accounts Executive
    Experience Range :  1+ year

    What is the work?

  • Act as the primary point of contact for clients, ensuring clear and consistent communication throughout the project lifecycle.
  • Provide consultancy on upselling and cross-selling opportunities from our range of web, mobile, and open-source solutions.
  • Coordinate closely with both the project team and clients to ensure smooth execution of deliverables, maintaining alignment on expectations and timelines.
  • Facilitate project planning, including scheduling, task allocation, and progress tracking, to ensure timely delivery of projects.
  • Independently handle client leads and follow through to project completion, effectively managing estimations in collaboration with the technical team.
  • Conduct regular client meetings, transforming functional requirements into actionable project plans.
  • Target-driven and proactive in identifying opportunities to enhance client satisfaction and business growth.
  • Strong knowledge of web and mobile development technologies is essential.
  • Must possess exceptional interpersonal and communication skills, with the ability to interact professionally with all stakeholders.
  • Experience in international sales, SME exposure, and willingness to work extended hours if required.
  • Apply (Gmail) Apply (Form)
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    Senior Customer Accounts Manager

    Uttar Pradesh, Uttar Pradesh SynapseIndia

    Posted today

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    Job Description

    Senior Customer Accounts Manager

    SynapseIndia is a software development company with over 24 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering innovative solutions tailored to their needs. Our Noida SEZ office is conveniently located just a 10-minute walk from the nearest metro station.

    Why work with us?

  • Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals.
  • Global Presence: As a multinational corporation, we have clients and employees across the globe.
  • Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency.
  • Timely Salaries: We have consistently paid salaries on time since our inception.
  • Job Stability: Despite market fluctuations, we have not had to lay off employees.
  • Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts.
  • Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities.
  • Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices.
  • We prioritize the job security of all our employees.
  • We celebrate all festivals with enthusiasm and joy.
  • Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals.
  • We recognize and reward top performers on a monthly basis for their outstanding contributions.
  • We provide Accidental and Medical Insurance to our employees.
  • Who are we looking for?

    Designation  : Senior Customer Accounts Manager
    Experience Range :  8+ years

    What is the work?

  • Develop and execute customer advocacy strategies to enhance customer loyalty, retention, and satisfaction.
  • Serve as the primary liaison between customers and internal teams to ensure customer voices are heard and acted upon.
  • Build and nurture relationships with key customers, creating advocacy programs such as reference customers, testimonials, case studies, and user groups.
  • Collaborate cross-functionally with Sales, Marketing, Product, and Customer Success teams to integrate customer feedback into product development and go-to-market strategies.
  • Monitor customer satisfaction metrics (e.g., NPS, CSAT), analyze trends, and deliver reports and recommendations to leadership.
  • Manage customer advocacy events, webinars, and user conferences to engage and empower the customer community.
  • Identify and develop customer champions who can advocate on behalf of the company.
  • Lead initiatives to capture and share customer success stories both internally and externally.
  • Provide mentorship and guidance to junior advocacy team members.
  • What skills and experience are we looking for?

  • Minimum of 8 years of experience in customer advocacy, customer success, customer experience, or related roles.
  • Proven track record of managing customer advocacy programs and delivering measurable improvements in customer engagement and satisfaction.
  • Strong interpersonal and communication skills with the ability to build rapport and influence stakeholders at all levels.
  • Excellent problem-solving skills with a customer-first mindset.
  • Experience working with CRM and customer feedback tools (e.g., Salesforce, Zendesk, Medallia).
  • Ability to analyze customer data and metrics to derive actionable insights.
  • Strong organizational skills and ability to manage multiple projects simultaneously.
  • Bachelor’s degree in Business, Marketing, Communications, or related field; advanced degree a plus.
  • Experience in SaaS or technology industries.
  • Public speaking and presentation skills.
  • Familiarity with digital advocacy platforms and social media engagement.
  • Project management certification is a plus.
  • Apply (Gmail) Apply (Form)
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    Client Relations

    Ernakulam, Kerala ₹300000 - ₹360000 Y VORTEXEN DYNAMICS INDUSTRIAL SOLUTIONS - SOLE PROPRIETORSHIP L.L.C.

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    Job Title: Client Relations & Database Management Executive

    Location: Vortexen Dynamics Industrial Solution – Kochi Infopark

    Employment Type: Full-time | Immediate Joining

    About Us

    Vortexen Dynamics Industrial Solution is a growing provider of innovative industrial and business solutions. We are expanding our operations and seeking a proactive Client Relations & Database Management Executive to join our Kochi Infopark team immediately.

    Key Responsibilities:

    • Manage and maintain client databases with accuracy and confidentiality.
    • Develop and nurture strong client relationships through professional communication.
    • Act as the first point of contact for client queries and provide timely support.
    • Ensure data integrity, perform regular data audits, and generate client-related reports.
    • Assist in preparing proposals, presentations, and maintaining client documentation.
    • Coordinate with internal teams to ensure client requirements are met effectively.
    • Support sales and business development activities through structured client data management.
    • Track client interactions and maintain updated CRM records.

    Requirements:

    • Bachelor's degree in Business Administration, Computer Science, or related field.
    • Prior experience (1–3 years) in client relations, customer service, or database management preferred.
    • Strong communication and interpersonal skills.
    • Excellent organizational and multitasking abilities.
    • Proficiency in MS Office Suite and CRM/database tools.
    • Ability to work independently and handle confidential information with integrity.

    What We Offer:

    • Competitive salary package.
    • Opportunity to grow with a dynamic organization.
    • Modern workspace at Kochi Infopark.
    • Collaborative and supportive work environment.

    Immediate Hiring – Candidates must be available to join without delay.

    Job Type: Full-time

    Pay: ₹25, ₹30,000.00 per month

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    Client Relations

    Bengaluru, Karnataka ₹120000 - ₹130000 Y Information Services Group

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    Job Description

    About ISG:

    Wanted: dynamic and creative individuals ready to connect with a like-minded team. You'll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn't mean you've got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that's connected – connected by freedom.:

    ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

    Position Summary:

    The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG's Research practice.

    This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

    This role is a critical one to ISG Research's business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

    The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

    The candidate will be required to have knowledge of ISG Research's products including ISG Momentum services and other related services as they become relevant

    Roles and Responsibilities:

    • Manage interaction with ISG Research's existing clients (IT, BPO and Network service providers)
    • Liaison between provider and ISG Advisory community
    • Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client's objectives of the program
    • Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
    • Drive and manage monthly/quarterly targets of usage of services per client assigned
    • Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
    • Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
    • Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

    Skills Required:

    • A minimum of 3-4 years' experience in Client relationship and account management, marketing, and sales support function.
    • Time management skills - The ability to juggle multiple projects with aggressive deadlines
    • Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
    • Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
    • Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
    • Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
    • Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
    • Fluent in German language

    Education level:

    • Bachelor's Degree with a diploma in Marketing/Operations

    At ISG, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

    The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

    This advertiser has chosen not to accept applicants from your region.

    Client Relations

    Nashik, Maharashtra ₹420000 - ₹540000 Y Care Plus Facility Private Limited

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    Job Description

    Role Overview:

    As a Client Relations Executive at Volvo, your primary responsibility is to build strong, lasting relationships with customers and ensure a premium experience across the entire ownership journey. You will act as a bridge between clients and the dealership or brand, proactively addressing inquiries, resolving issues, and enhancing satisfaction and loyalty.

    Key Responsibilities:

    • Customer Engagement: Serve as the first point of contact for clients—both in-person and via phone, email, or digital channels—ensuring a professional and warm welcome.
    • Ownership Experience: Support clients throughout the ownership lifecycle—from test drives and purchase follow-ups to service reminders, satisfaction calls, and loyalty outreach.
    • Issue Resolution: Handle customer concerns and complaints with empathy and efficiency, escalating to management as needed to ensure swift resolution.
    • Customer Feedback: Collect and analyze client feedback (e.g., surveys, NPS scores), identify areas of improvement, and recommend action plans.
    • Database Management: Maintain accurate and updated customer records in the CRM system, tracking interactions, preferences, and service history.
    • Event Support: Assist in planning and hosting customer appreciation events, new car launches, or brand experience days.
    • Coordination with Departments: Work closely with sales, service, and marketing teams to ensure a seamless and consistent client experience.
    • Brand Ambassador: Uphold and promote Volvo's values of safety, sustainability, and premium care in every client interaction.

    Key Requirements:

    • Bachelor's degree in Business, Communications, Hospitality, or a related field.
    • 2+ years of experience in client service or customer relations, preferably in the automotive, luxury retail, or hospitality industry.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving skills and a customer-first mindset.
    • Proficiency in CRM tools and Microsoft Office Suite.
    • Professional appearance and demeanor suitable for a premium br

    Job Types: Full-time, Permanent

    Pay: ₹35, ₹45,000.00 per month

    Benefits:

    • Cell phone reimbursement
    • Internet reimbursement
    • Provident Fund

    Work Location: In person

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    Client Relations

    Bengaluru, Karnataka ₹400000 - ₹800000 Y Amaha

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    Job Description

    About Amaha

    At
    Amaha
    , we've made mental health our priority. Founded in 2016 by psychiatrist
    Dr. Amit Malik
    and joined in 2019 by social entrepreneur
    Neha Kirpal
    , Amaha (formerly InnerHour) is on a mission to build India's most trusted and comprehensive mental health ecosystem.

    We offer end-to-end treatment and care for a wide spectrum of conditions—anxiety, depression, ADHD, bipolar disorder, OCD, schizophrenia, and addictions. With a team of
    200+ experts across therapy, psychiatry, technology, and business
    , we've delivered
    220,000+ therapy and psychiatry sessions
    , and our award-winning Amaha app has supported
    6 million+ people globally
    with 600+ self-care tools. Our peer-support community reaches
    50,000+ members
    .

    Through
    120+ organizational partnerships
    , we've reached
    700,000 employees and students
    , and in 2022, we strengthened our child and adolescent care offering by acquiring
    Children First
    , a pioneer in family-centered mental health.

    The Opportunity

    As a
    Client Relations & Admission Executive
    , you'll be the
    first point of contact
    for people exploring treatment at Amaha Hospital. You will guide potential patients and their families through every step—from the first enquiry to admission—ensuring they feel informed, supported, and cared for.

    This is a
    front-facing role
    that blends client service, liaison, and hospitality skills. It's perfect for someone who enjoys helping people, understands premium service standards, and wants to contribute meaningfully to mental health care.

    Key Responsibilities

    • Client Engagement & Information

    -Be the primary contact for calls, emails, walk-ins, and referrals.

    -Understand each client's needs and provide clear, compassionate information about Amaha's hospital services, programs, and admission process.

    -Maintain confidentiality and sensitivity while discussing mental health needs.

    • Guidance Through the Journey

    -Offer reassurance and clarity about treatment options, facilities, and next steps.

    -Follow up with potential clients or families in an ethical, supportive manner to answer questions and encourage informed decisions.

    -Keep accurate records of all enquiries and interactions.

    • Hospital Tours & Experience

    -Conduct warm, professional tours of the hospital and its facilities, helping visitors feel comfortable and confident in their choice.

    -Create a welcoming environment that reflects Amaha's commitment to dignity and respect.

    • Admission Coordination

    -Act as the
    single point of contact
    for clients until admission is complete.

    -Coordinate with clinical, nursing, and operations teams to prepare rooms, paperwork, and orientation materials.

    -Ensure a smooth handover to the in-house care team post-admission.

    • Stakeholder Liaison

    -Build positive relationships with psychiatrists, therapists, referral partners, and corporate contacts.

    -Represent Amaha at outreach activities or community events, as needed.

    • Service Excellence & Feedback

    -Uphold hospitality-level service standards in every interaction.

    -Collect feedback from clients and families to help refine and improve the patient journey.

    What We're Looking For

    Must-Haves:

    • 1–3 years' experience in
      hospitality, guest relations, or client service
      (healthcare/wellness background is a plus).
    • Strong communication skills in English (local languages an advantage).
    • A warm, empathetic personality with the ability to handle sensitive conversations.
    • Well-organised, proactive, and comfortable in a client-facing environment.

    Good-to-Haves

    • Background or academic qualification in
      psychology or counselling
      .
    • Experience in a hospital, clinic, or wellness centre.
    • Familiarity with enquiry-tracking systems or basic CRM tools.
    • Interest in learning more about mental health care (training will be provided).

    Why Join Us

    • Become the
      face of Amaha Hospital
      , helping clients and families feel safe and supported.
    • Work with a compassionate, mission-driven team that values empathy and professionalism.
    • Grow your career in a leading organisation at the forefront of mental health care.

    Competitive salary, with room for progression as you gain experience.

    This advertiser has chosen not to accept applicants from your region.

    Client Relations

    Deoli, Delhi ₹800000 - ₹1200000 Y PanScience Innovations (PSI)

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    Job Description

    About the Role

    We are seeking a dynamic and empathetic professional to join our team as a Client Relations & Sales Specialist. This role goes beyond traditional sales—it's about building strong, trusted relationships, creating a warm and welcoming environment for clients, and driving conversations that uncover insights and opportunities. If you have a strong background in communication, psychology, and creative problem-solving, this role is for you.

    Key Responsibilities

    • Build and nurture long-term relationships with clients, ensuring a positive and engaging experience at every touchpoint.
    • Understand client needs deeply and communicate solutions effectively, both from our side and in interactions with external stakeholders.
    • Manage and expedite the flow of information between clients, partners, and internal teams to ensure smooth collaboration.
    • Apply psychological insights and empathetic communication to strengthen trust, influence decisions, and resolve challenges.
    • Drive sales opportunities by identifying client needs, presenting value propositions, and following up proactively.
    • Leverage creativity in client engagement strategies, presentations, and problem-solving approaches.
    • Act as a key representative of the company, ensuring professionalism, warmth, and strategic communication in all interactions.

    Qualifications

    • A bachelor's or Master's degree in Psychology is a must.
    • 2–5 years of experience in sales, business development, or client-facing roles
    • Exceptional interpersonal and communication skills, both verbal and written.
    • Strong understanding of human behaviour, negotiation, and relationship-building.
    • Creative thinker with the ability to design engaging client experiences.
    • High emotional intelligence, adaptability, and problem-solving ability.

    Why Join Us?

    • Opportunity to work in a fast-growing, innovative environment.
    • A role that values not just sales, but psychology-driven client engagement.
    • Creative freedom to design relationship-building strategies.
    • Growth potential with direct exposure to leadership and strategic decision-making.
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    Client Relations - Analyst

    Bengaluru, Karnataka ISG (Information Services Group)

    Posted 3 days ago

    Job Viewed

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    Job Description

    About ISG:

    Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

    ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

    Position Summary:

    The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

    This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

    This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

    The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

    The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

    Roles and Responsibilities:

    • Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
    • Liaison between provider and ISG Advisory community
    • Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
    • Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
    • Drive and manage monthly/quarterly targets of usage of services per client assigned
    • Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
    • Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
    • Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

    Skills Required:

    • A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
    • Time management skills - The ability to juggle multiple projects with aggressive deadlines
    • Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
    • Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
    • Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
    • Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
    • Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful

    Education level:

    • Bachelor’s Degree with a diploma in Marketing/Operations

    At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

    The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

    This advertiser has chosen not to accept applicants from your region.
     

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