14,367 Customer Assistance jobs in India
Customer Assistance Centre Executive(Male)
Kochi, Kerala
Affable Management Services
Posted today
Job Viewed
Job Description
**Customer Assistance Centre Executive,0-2 yrs exp, Kochi**
**Profile**:
The Customer Assistance Centre Executive will be responsible for managing customer interactions related to vehicle purchase enquiries, service appointments, and after sales services.
Experience: 1-2 yrs exp in Customer Service or any Freshers
Qualification: Any Degree
Language Skill: Need to talk politely and fluently in Malayalam. Also average English communication skill is needed
No: of Vacancy: 15
**Salary**: 13000-18000+Incentives
Job Location: Kochi, Aluva, Desom
Working Hours: Monday to Saturday, 9 AM to 6 PM
Industry: Automobile Dealers
Pay: ₹13,000.00 - ₹18,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer assistance: 2 years (preferred)
Work Location: In person
**Speak with the employer**
+91
**Profile**:
The Customer Assistance Centre Executive will be responsible for managing customer interactions related to vehicle purchase enquiries, service appointments, and after sales services.
Experience: 1-2 yrs exp in Customer Service or any Freshers
Qualification: Any Degree
Language Skill: Need to talk politely and fluently in Malayalam. Also average English communication skill is needed
No: of Vacancy: 15
**Salary**: 13000-18000+Incentives
Job Location: Kochi, Aluva, Desom
Working Hours: Monday to Saturday, 9 AM to 6 PM
Industry: Automobile Dealers
Pay: ₹13,000.00 - ₹18,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer assistance: 2 years (preferred)
Work Location: In person
**Speak with the employer**
+91
This advertiser has chosen not to accept applicants from your region.
0
Customer Assistance Centre Executive,0-2 Yrs Exp
Kochi, Kerala
Affable Management Services
Posted today
Job Viewed
Job Description
**Customer Assistance Centre Executive,0-2 yrs exp, Kochi**
**Profile**:
The Customer Assistance Centre Executive will be responsible for managing customer interactions related to vehicle purchase enquiries, service appointments, and after sales services.
Experience: 1-2 yrs exp in Customer Service or any Freshers
Qualification: Any Degree/Diploma
Language Skill: Need to talk politely and fluently in Malayalam. Also average English communication skill is needed
No: of Vacancy: 15
**Salary**: 13000-18000+Incentives
Job Location: Kochi, Aluva, Desom
Working Hours:Monday to Saturday, 9 AM to 6 PM
Industry: Automobile Dealers
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91
**Profile**:
The Customer Assistance Centre Executive will be responsible for managing customer interactions related to vehicle purchase enquiries, service appointments, and after sales services.
Experience: 1-2 yrs exp in Customer Service or any Freshers
Qualification: Any Degree/Diploma
Language Skill: Need to talk politely and fluently in Malayalam. Also average English communication skill is needed
No: of Vacancy: 15
**Salary**: 13000-18000+Incentives
Job Location: Kochi, Aluva, Desom
Working Hours:Monday to Saturday, 9 AM to 6 PM
Industry: Automobile Dealers
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist - Technical Assistance
700001 Kolkata, West Bengal
₹350000 Annually
WhatJobs
Posted today
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Job Description
Position Overview:
Our client, a fast-growing software company, is seeking a diligent and empathetic Customer Support Specialist to join their fully remote team. In this role, you will be the first point of contact for customers experiencing technical issues with our client's software products. Your primary responsibility will be to provide exceptional technical assistance, troubleshoot problems, and guide customers towards effective solutions through various communication channels, including email, chat, and phone. This is a remote-first position, offering the flexibility to work from home while being a crucial part of our client's commitment to customer satisfaction. If you possess strong problem-solving skills, excellent communication abilities, and a passion for technology, we encourage you to apply.
Responsibilities:
Join our client's supportive and collaborative remote team and help them deliver outstanding technical support to their valued customers.
Our client, a fast-growing software company, is seeking a diligent and empathetic Customer Support Specialist to join their fully remote team. In this role, you will be the first point of contact for customers experiencing technical issues with our client's software products. Your primary responsibility will be to provide exceptional technical assistance, troubleshoot problems, and guide customers towards effective solutions through various communication channels, including email, chat, and phone. This is a remote-first position, offering the flexibility to work from home while being a crucial part of our client's commitment to customer satisfaction. If you possess strong problem-solving skills, excellent communication abilities, and a passion for technology, we encourage you to apply.
Responsibilities:
- Provide timely and accurate technical support to customers via email, live chat, and phone calls.
- Diagnose and troubleshoot software issues, identify root causes, and provide effective solutions.
- Guide customers through product features, setup processes, and troubleshooting steps.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex technical issues to senior support staff or engineering teams when necessary.
- Contribute to the creation and maintenance of a comprehensive knowledge base, FAQs, and support documentation.
- Identify trends in customer issues and provide feedback to the product development team for improvements.
- Maintain a high level of customer satisfaction by delivering professional and courteous support.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Stay up-to-date with product knowledge and technical advancements.
- Proactively identify opportunities to enhance the customer support experience.
- Participate in team meetings and training sessions to continuously improve skills.
- Assist with onboarding new support team members as needed.
- Proven experience in a customer support or technical helpdesk role.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Proficiency with customer support software and CRM systems.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Ability to work independently and manage time effectively in a remote work environment.
- Patience, empathy, and a customer-centric attitude.
- Familiarity with SaaS products and ticketing systems is a plus.
- High school diploma or equivalent required; a degree in a relevant field is beneficial.
- Ability to adapt quickly to new technologies and product updates.
Join our client's supportive and collaborative remote team and help them deliver outstanding technical support to their valued customers.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist - Technical Assistance
641001 Coimbatore, Tamil Nadu
₹30000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their dynamic team in Coimbatore, Tamil Nadu, IN . This role is crucial in ensuring our customers receive exceptional service and timely assistance with their inquiries and technical issues. You will be the primary point of contact, providing support through various channels, including phone, email, and chat.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and efficiently via phone, email, and chat.
- Diagnose and troubleshoot technical problems reported by customers.
- Provide clear and concise instructions and guidance to customers.
- Escalate complex issues to appropriate internal teams for resolution.
- Maintain accurate and detailed records of customer interactions and transactions.
- Follow communication guidelines and protocols to ensure a consistent and positive customer experience.
- Identify and escalate recurring customer issues or trends to management.
- Contribute to the development of knowledge base articles and FAQs.
- Gather customer feedback and report it to the relevant departments for service improvement.
- Strive to meet and exceed customer satisfaction targets.
- Collaborate with team members to share best practices and improve service delivery.
- Stay updated on product knowledge and company policies.
- Manage and prioritize incoming support requests effectively.
- Ensure customer data is handled with confidentiality and security.
- Act as a brand ambassador, representing the company's values and commitment to service.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or helpdesk role, preferably in a technical support environment.
- Excellent verbal and written communication skills in English and Tamil.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer support software and CRM systems.
- Ability to remain calm and professional under pressure.
- Good listening skills and a patient demeanor.
- Ability to work independently and as part of a team.
- Must be available to work flexible hours, including weekends and holidays as needed.
- Familiarity with common software applications and operating systems.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist - Technical Assistance
452001 Indore, Madhya Pradesh
₹400000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to provide exceptional technical assistance to their clientele in **Indore, Madhya Pradesh, IN**. This role is vital in ensuring customer satisfaction by resolving technical inquiries and issues promptly and effectively. The Customer Support Specialist will be responsible for answering customer calls, emails, and chat inquiries, troubleshooting software and hardware problems, guiding users through product features and functionalities, and escalating complex issues to higher support tiers when necessary. We seek individuals with excellent communication skills, patience, empathy, and a strong ability to explain technical concepts clearly to non-technical users. Proficiency in customer support software and CRM systems is highly desirable. A good understanding of common technical issues related to software applications or hardware is required. The ideal candidate will have a proactive approach to problem-solving and a commitment to providing a positive customer experience. A Bachelor's degree or equivalent experience in a customer service or technical support role is preferred. This position requires full-time commitment at our **Indore, Madhya Pradesh, IN** office to provide direct support and engage with the local customer base and internal teams.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist - Technical Assistance
641001 Coimbatore, Tamil Nadu
₹360000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated Customer Support Specialist to provide exceptional technical assistance to their diverse client base in Coimbatore, Tamil Nadu, IN . This role involves troubleshooting customer issues, guiding users through product functionalities, and ensuring a high level of customer satisfaction. You will be the first point of contact for many users, requiring strong communication skills, patience, and a deep understanding of the client's product offerings.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software applications, hardware, or services.
- Provide clear and concise step-by-step instructions to customers for troubleshooting and product usage.
- Escalate complex issues to appropriate technical teams when necessary, ensuring thorough documentation.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Educate customers on product features and best practices to enhance their user experience.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Achieve and exceed key performance indicators, including response time, resolution rate, and customer satisfaction scores.
- Participate in ongoing training sessions to stay updated on product knowledge and support procedures.
Qualifications:
- Previous experience (1-3 years) in a customer service or technical support role.
- Proficiency in using customer support software and CRM systems.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical skills.
- Patience, empathy, and a customer-centric approach.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with common operating systems and software applications.
- A high school diploma or equivalent is required; a college degree is a plus.
- Ability to work effectively both independently and as part of a team.
- Willingness to adapt to a hybrid work schedule.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist, Technical Assistance
122001 Gurgaon, Haryana
₹35000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and tech-savvy Customer Support Specialist to join their team in a fully remote capacity. This role is crucial for providing exceptional technical assistance and resolving customer inquiries related to our client's products and services. You will be the first point of contact for customers seeking help, managing inbound communication via phone, email, and chat. Responsibilities include diagnosing technical issues, troubleshooting problems, guiding customers through step-by-step solutions, and documenting all interactions and resolutions accurately in the CRM system. You will need to possess excellent communication skills, patience, and a customer-centric approach. A strong understanding of technology and the ability to explain complex technical concepts in a clear and concise manner are paramount. The ideal candidate will have previous experience in a customer support or technical helpdesk role, preferably in a SaaS or technology-driven company. Proficiency in using ticketing systems and remote support tools is required. You should be comfortable working independently, managing your time effectively, and meeting performance metrics such as response times and customer satisfaction scores. This remote position offers the flexibility to work from anywhere, allowing you to contribute to a supportive and collaborative online team environment. We are looking for individuals who are passionate about helping others and are eager to contribute to a positive customer experience.
Responsibilities:
Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot customer issues effectively.
- Guide customers through product features and functionalities.
- Document customer interactions and solutions in the CRM system.
- Escalate complex issues to senior support staff or relevant departments.
- Contribute to the knowledge base by creating and updating FAQs.
- Achieve customer satisfaction and performance targets.
- Proven experience in customer support or technical helpdesk roles.
- Excellent verbal and written communication skills.
- Strong technical aptitude and problem-solving abilities.
- Familiarity with CRM and ticketing systems.
- Ability to multitask and manage time efficiently in a remote setting.
- Patience and a customer-first attitude.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist - Technical Assistance
500001 Shaikpet, Andhra Pradesh
₹35000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of SaaS solutions, is looking for a dedicated and empathetic Customer Support Specialist to join their remote team. This role focuses on providing exceptional technical assistance to clients, resolving queries efficiently, and ensuring a positive customer experience. You will be the first point of contact for customers needing help with our software products, acting as a crucial bridge between our users and our product development teams.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues reported by customers, providing clear and concise solutions.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Escalate complex technical issues to appropriate internal teams (e.g., Tier 2 support, engineering) when necessary.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction by delivering prompt and effective support.
- Create and update knowledge base articles and FAQs to help customers find answers independently.
- Identify trends in customer issues and provide feedback to product and development teams for service improvement.
- Proactively identify opportunities to enhance the customer experience and improve support processes.
- Stay up-to-date with product updates, new features, and technical documentation.
- Assist in training new support team members on product knowledge and support procedures.
- Manage customer expectations effectively, especially during issue resolution.
- Participate in team meetings and contribute to team goals.
- Follow established support protocols and company policies.
- Proven experience in a customer service or technical support role, preferably in a SaaS environment.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Strong problem-solving skills and attention to detail.
- Familiarity with common operating systems (Windows, macOS) and web browsers.
- Ability to learn new technologies and software quickly.
- Team player with a positive attitude and willingness to go the extra mile.
- Experience with live chat support is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist - Technical Assistance
122001 Gurgaon, Haryana
₹40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Customer Support Specialist to join our esteemed helpdesk team in **Gurugram, Haryana**. This role is essential for providing exceptional technical assistance and ensuring customer satisfaction. You will be the first point of contact for customers seeking help with our products and services, resolving issues promptly and efficiently. Responsibilities include answering customer inquiries via phone, email, and chat, troubleshooting technical problems, guiding users through product features, and escalating complex issues to appropriate departments. The ideal candidate will possess excellent communication and problem-solving skills, with a patient and empathetic approach to customer service. A strong technical aptitude and the ability to explain complex information clearly are crucial. Previous experience in a customer service or technical support role is required. You should be proficient in using helpdesk software and troubleshooting common technical issues. This is a fantastic opportunity to be part of a supportive team and contribute to a positive customer experience. We are looking for individuals who are eager to learn, adaptable, and dedicated to resolving customer needs effectively. A friendly demeanor, coupled with a strong work ethic, will ensure success in this position.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist - Technical Assistance
500081 Shaikpet, Andhra Pradesh
₹40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to provide exceptional technical assistance to their diverse customer base in Hyderabad, Telangana, IN . This role is integral to maintaining customer satisfaction and resolving technical issues efficiently. The ideal candidate will be proficient in troubleshooting common software and hardware problems, guiding users through step-by-step solutions, and documenting all customer interactions and resolutions accurately. You will be the primary point of contact for customers experiencing difficulties with our client's products or services, requiring a calm demeanor and a strong ability to explain complex technical information in a clear and concise manner. Responsibilities include managing inbound customer inquiries via phone, email, and chat, diagnosing and resolving technical problems, escalating complex issues to higher support tiers when necessary, and contributing to a knowledge base of common issues and solutions. Furthermore, you will proactively identify trends in customer issues to suggest product improvements and updates to support documentation. Building rapport with customers and ensuring a positive support experience are paramount. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute effectively while maintaining a healthy work-life balance. We value individuals who are passionate about technology and customer service, and who thrive in a fast-paced environment. Your ability to adapt to new technologies and continuously learn will be key to success in this role. Join our team and make a tangible difference in our customers' experience.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide technical support to customers via multiple channels (phone, email, chat).
- Diagnose and resolve hardware and software issues.
- Guide customers through product usage and troubleshooting steps.
- Escalate complex issues to relevant technical teams.
- Document customer interactions, issues, and resolutions in the CRM system.
- Contribute to the creation and maintenance of support documentation and FAQs.
- Identify recurring technical problems and suggest solutions.
- Maintain a high level of customer satisfaction.
- Collaborate with other departments to improve product and service quality.
- Stay up-to-date with product knowledge and technical advancements.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 1-2 years of experience in a customer support or technical helpdesk role.
- Proficiency in troubleshooting common operating systems and software applications.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Patience and empathy when dealing with customers.
- Ability to work independently and as part of a team.
- Experience with CRM software and helpdesk ticketing systems.
This advertiser has chosen not to accept applicants from your region.
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