What Jobs are available for Customer Care in Delhi?

Company Description

Incorporated in 1998, We, Suparshva Swabs (I) is the one of the largest & the most qualitative manufacturer/ exporter of Personal Hygiene products, like Cotton buds, special swabs, Cotton balls etc., in entire South Asia.

Role Description

This is a full-time on-site role for a Customer Care Executive located in Delhi, India. Must have expert skills in the following applications:

Microsoft Business Suite (word, excel, etc.)

Must have the following qualities/attributes:

- Good communication and Analytical skills.

- Respond to customer inquiries and issues

- Requires self-management and project management ability.

- Ability to engage effectively with field teams, managers and executives.

- Manage phone calls and correspondence (e-mail etc.).

- Provide feedback to management on customer issues, concerns.

- Submit timely reports and prepare presentations as assigned.

- Assist colleagues whenever necessary.

- Knowledge of mathematics/calculation is an essential requirement.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Strong Communication skills
• Experience in Customer Support & Sales
• Ability to work on-site in Delhi, India
• Any Graduate.

About the Role:

As a Customer Care Executive at Dentalkart, you will be the primary point of contact for our customers — dental professionals and clinics. You will handle their queries, resolve issues, and ensure a smooth post-purchase experience. This role demands strong communication skills, empathy, and a proactive approach to customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats to resolve queries effectively.
• Manage escalations with professionalism and ensure timely resolution.
• Collaborate with internal teams such as Operations, Logistics, and Sales to resolve order- or delivery-related issues.
• Maintain accurate records of customer interactions using CRM tools.
• Ensure high levels of customer satisfaction through prompt and courteous service.
• Identify customer pain points and suggest process improvements.
• Meet daily/weekly targets for response time, resolution rate, and customer feedback.

Must-Have Knowledge, Skills & Abilities:

• Strong customer experience knowledge from an E-commerce or Logistics-driven organization .
• Proven ability in escalation handling via calls and professional communication.
• Excellent presentation and communication skills (verbal & written).
• High attention to detail and ability to work cross-functionally with different teams.
• Strong multi-tasking and time management skills.
• Empathy and a strong customer-first attitude .
• Familiarity with CRM tools such as Zoho, Salesforce, or Freshdesk is a plus.

Why Join Dentalkart:

• Opportunity to work with India’s fastest-growing dental e-commerce platform.
• Supportive, innovative, and growth-driven environment.
• Competitive salary, incentives, and employee benefits.

Profile - Lead Verification

Location - Rohini West, Delhi

Working Days - 6 Days working

Shift Timings - 9:30 Pm to 6:30 Pm

Contact Details -

Role Overview:

As a Lead Verification Specialist, you will play a crucial role in ensuring the accuracy and quality of potential leads. You will be responsible for verifying customer information, qualifying leads, and coordinating with the sales and counseling teams to enhance the efficiency of the conversion process.

 Key Responsibilities:

• Conduct outbound calls to potential customers using the provided data.

• Gather additional customer information and assess their interest in Aimlay’s products an

and services.

• Verify and analyze incoming leads for accuracy and relevance.

• Ensure all lead data is accurate and aligned with company standards.

  • Work closely with the Sales Team to allocate qualified leads to the appropriate counselors.

 • Maintain detailed records of interactions and update the database accordingly.

 Required Skills & Qualifications:

 • Excellent communication skills in English (both verbal and written).

• Strong attention to detail and ability to analyze lead quality effectively.

• Ability to handle a high volume of calls while maintaining professionalism.

Education : Any Graduate.

Why Join Aimlay?

 • Opportunity to work in a fast-growing education sector and contribute to career transformations.

 • Collaborative and supportive work environment.

• Growth opportunities within the company.

How to Apply?

Please share CV / referral to   

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide comprehensive information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating complex problems as needed.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and help customers use specific features or services.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Gather customer feedback and share insights with relevant teams to improve products and services.
• Adhere to company service standards and provide an exceptional customer experience.
• Assist in training new team members on support processes and best practices.

• High school diploma or equivalent; Bachelor's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in computer applications and CRM systems.
• A patient and empathetic demeanor, with a genuine desire to help customers.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office tasks.

• Lead, mentor, and manage a team of customer support representatives, providing training, coaching, and performance feedback.
• Oversee the daily operations of the customer support function, ensuring efficient and timely handling of customer inquiries via phone, email, chat, and other channels.
• Develop and implement customer support policies and procedures to enhance service quality and customer satisfaction.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT), and implement strategies to improve them.
• Handle escalated customer issues and complaints, resolving them effectively and professionally.
• Collaborate with other departments, such as Product and Engineering, to identify and address root causes of recurring customer issues.
• Develop and maintain comprehensive knowledge base articles, FAQs, and training materials for both customers and support staff.
• Ensure the team is well-trained on products, services, and support tools.
• Contribute to the selection and implementation of customer support technologies and software.
• Analyze customer feedback and support trends to identify areas for product and service improvement.
• Foster a positive and supportive team environment that encourages collaboration and professional growth.
• Participate in hiring and onboarding new customer support team members.
• Represent the voice of the customer within the organization.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4-6 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
• Proven ability to lead and motivate a customer support team.
• Excellent problem-solving, conflict resolution, and de-escalation skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in using customer support software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud) and CRM systems.
• Exceptional written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A customer-centric mindset with a passion for delivering outstanding service.
• Experience in the FinTech industry is a strong advantage.
• Flexibility to work a hybrid schedule, balancing remote and in-office responsibilities.

• Lead and manage a team of customer support representatives, providing guidance, training, and performance feedback.
• Ensure timely and effective resolution of customer inquiries, complaints, and technical issues through various channels (phone, email, chat).
• Develop and implement customer support policies and procedures to enhance service quality and efficiency.
• Monitor customer support metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Train new team members on support processes, product knowledge, and customer service best practices.
• Handle escalated customer issues with professionalism and efficiency.
• Collaborate with other departments (e.g., product, sales) to address customer feedback and improve product offerings.
• Maintain accurate records of customer interactions and transactions.
• Contribute to the development of self-service resources, such as FAQs and knowledge bases.
• Ensure the team adheres to service level agreements (SLAs).
• Foster a positive and supportive team environment.

• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot technical problems and guide customers through step-by-step solutions.
• Escalate complex issues to appropriate departments or senior support staff.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and report trends in customer inquiries and issues to management.
• Contribute to the development of FAQs and customer support knowledge base articles.
• Ensure customer satisfaction by delivering exceptional service.
• Adhere to all company policies and procedures regarding customer support.
• Participate in team meetings and training sessions to enhance product knowledge and support skills.
• Manage multiple customer interactions simultaneously while maintaining quality.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

• High school diploma or equivalent; a bachelor's degree is a plus.
• Minimum of 2 years of experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Experience with CRM or helpdesk software is advantageous.
• Ability to remain calm and professional under pressure.
• Strong multitasking and time management skills.
• Empathy and a customer-centric approach.
• Ability to work effectively in a hybrid work model.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively, escalating when necessary.
• Process customer orders, returns, and exchanges with attention to detail.
• Document all customer interactions and resolutions in the CRM system.
• Identify customer needs and provide solutions that meet those needs.
• Contribute to team goals and departmental objectives.
• Provide feedback on customer service trends and product issues to management.
• Maintain a high level of customer satisfaction through proactive and empathetic support.
• Participate in team meetings, training sessions, and collaborative problem-solving activities.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Ability to work both independently and as part of a hybrid team.
• Familiarity with (Specific industry product/service) is a plus.
• Strong typing skills and computer proficiency.