589 Customer Care jobs in Delhi

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, live chat, or support ticket system.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
• Escalate complex issues to the appropriate team or supervisor when necessary.
• Maintain customer records by updating account information in the CRM system

Job Type: Full-time

Pay: ₹14, ₹20,000.00 per month

Application Question(s):

• Job timing :- 01 PM to 10 PM (Male candidate Only)

Work Location: In person

Speak with the employer

Job Title: Customer Support Associate – Outbound (US Process)

Experience: (1–4 Years Experience)

Location: Kolkata / Noida (Work From Office)

Compensation: Up to ₹4.5 - 5 LPA (case-to-case basis)

Shift: Night Shift (US Shift)

Key Responsibilities:

• Make outbound calls to US-based insurance companies, patients, or help desk as per process requirements.
• Engage customers in meaningful conversations to promote products/services or gather required information.
• Achieve daily, weekly, and monthly performance and conversion targets.
• Handle objections with professionalism and escalate complex issues when necessary.
• Collaborate with team leads and quality analysts to improve call quality and overall performance.
• Ensure compliance with company policies, process guidelines, and US calling regulations.

Required Skills & Qualifications:

• Bachelor’s degree or equivalent.
• 1–4 years of experience in outbound calling for US clients.
• Excellent verbal communication and interpersonal skills.
• Familiarity with CRM tools and call Centre software.
• Comfortable working in night shifts aligned with US time zones.
• Goal-oriented, positive attitude, and strong work ethic.
• Knowledge of US culture and customer behavior.
• Open to Work From Office (mandatory).

About PERCH:

We're looking to hire an immediate joiner for the role of Customer Care Executive — someone who loves solving customer problems and building strong customer relationships.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally
• Collect and share customer feedback to help improve products and services
• Make outbound calls to potential and existing customers to promote and sell our apparel collections
• Handle inbound inquiries and follow up on leads to close sales effectively
• Understand customer needs and recommend suitable products
• Provide after-sales support to ensure customer satisfaction and encourage repeat business
• Maintain accurate records of customer interactions and transactions

Requirements:

• Excellent communication and interpersonal skills
• Strong problem-solving ability with a customer-first attitude
• Self-motivated, target-driven, and capable of working independently
• Ability to persuade and close sales over the phone
• Female candidates preferred

Office Location :

Working Days : Monday to Saturday

Office Timings : 09:30 AM to 06:30 PM

If you're a great communicator and have a knack for sales — apply now

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹5,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Application Question(s):

• On a scale of 1 to 10, how would you rate your English Communication?
• Do you comfortable with making calls daily?
• Why do you believe customer care is important for any organization?
• If a customer was upset, how would you approach the conversation to resolve the issue?
• If a customer approaches you with several questions at the same time, how would you handle it?
• We must fill this position urgently. Can you start immediately?
• Work location in Udyog Nagar, Nangloi, New Delhi, are you comfortable Commuting or Working On-Site as Full-Time?
• Are you okay with a salary budget of Upto ,000/- per month?

Work Location: In person

Speak with the employer

Location: South Delhi

Experience: 0-2 years

Industry: Fintech preferred

Job Summary:

We are seeking a proactive and empathetic Customer Care Executive to handle customer queries, resolve complaints, and deliver an outstanding service experience. The ideal candidate is a good communicator with a problem-solving mindset and a passion for helping people.

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently
• Respond to customer inquiries regarding products, services, and account issues
• Log customer interactions and track follow-ups via CRM systems
• Resolve complaints in a timely and empathetic manner
• Collaborate with internal teams (Sales,Collections, Tech) to ensure customer satisfaction
• Meet daily/weekly performance targets

Requirements:

• 0-2 years of experience in customer service or call center operations
• Strong verbal communication in English .
• Basic knowledge of CRM tools or ticketing systems
• Ability to stay calm under pressure and multitask
• Prior experience in fintech, banking, or NBFC is a plus

What We Offer:

• Competitive salary and performance-based incentives
• Supportive team environment
• Opportunity to grow in a fast-paced fintech company
• Training and career development programs

As a Customer Care Executive, you will be the first point of contact for our customers. You will handle inquiries, make inbound and outbound calls and try to convert as many customers as possible. Your role is vital in building long-term customer relationships and supporting our retention goals.

Job Types: Contractual / Temporary, Freelance

Pay: ₹15, ₹27,513.73 per month

Experience:

• Customer relationship management: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

We are seeking a Customer Care Executive (Female Only) to join our team in New Delhi. The ideal candidate will be responsible for handling inbound customer calls and email queries with a positive and professional approach. You should be a good communicator with a passion for delivering outstanding customer service.

Key Responsibilities:

• Respond to customer queries through inbound calls with patience and professionalism.
• Address customer concerns and provide accurate information via email communication.
• Maintain a polite and helpful attitude to build and retain positive customer relationships.
• Document all customer interactions and feedback for internal records and process improvement.
• Collaborate with team members to resolve customer issues effectively and efficiently.

Key Requirements:

• Excellent communication skills both verbal and written (English & Hindi preferred).
• Prior experience in customer service or call center environment (13 years).
• Ability to stay calm under pressure and handle challenging situations diplomatically.
• Proficiency in using email, CRM systems, or related customer support tools.
• Must be female, as this role is open for female candidates only.
• Strong interpersonal skills and a customer-first mindset.

What We Offer:

• Friendly and supportive work environment
• Opportunity to grow within the organization

• Assist in managing customer records by updating and maintaining data in the CRM system.
• Support client communication through follow-up calls, emails, and handling basic queries.
• Help prepare CRM reports by extracting data and sharing insights with the team.

Job Types: Full-time, Permanent, Fresher, Internship

Contract length: 6 months

Pay: ₹10, ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person

Customer Support; Quality Assurance & Support; Workforce Management; Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team); All front/ back line CC processes/ all dedicated account desk/ sales solutions support processes; Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team)

To effectively manage assigned resources, departments and/or locations, ensuring that department or operational goals are achieved and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with company goals and regulatory requirements. Responsibilities may be within a country, across countries or regions.

Interpersonal Skills;Written & Verbal Communication Skills;Planning & Organizing Skills;Presentation Skills;Leadership Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

We're Hiring - International Bpo's & Captive Unit

International Voice | Sales | Collection | Techical | Client Servicing

Fresher's & Int'l Voice Experience Req.

Sal upto 10 lpa + Incentives

Location : Delhi Ncr (Onsite)

Call/Whatsapp :

Perks and benefits

Free meals + uncapped incentives