2,133 Customer Experiences jobs in India

About us

We are a team of experts who help businesses make informed decisions through customer insights.

About a cutting-edge market research platform that helps organizations gain customer insights swiftly without compromising quality.

• As a full-time Market Research Manager, you will lead the development of consultancy-grade reports for business decision-makers.
• You will oversee AI interviews and ensure seamless data integration across voice, video, text, and WhatsApp channels.

We strive to provide unparalleled customer experience through efficient and high-quality services. To achieve this goal, we are seeking a skilled professional who can contribute their expertise in market research and data analysis.

Key Responsibilities:

1. Conducting thorough market research and gathering valuable insights from customers.
2. Developing effective methodologies for analyzing complex data and generating actionable recommendations.
3. Maintaining open communication with stakeholders and providing regular updates on project progress.
4. Collaborating with cross-functional teams to drive strategic growth initiatives.

Requirements:

• A degree in a relevant field, such as Marketing or Data Science.
• Proven experience in market research and data analysis, preferably in a similar role.
• Excellent analytical and problem-solving skills, with the ability to work effectively under pressure.
• Strong communication and interpersonal skills, with the ability to collaborate with diverse groups.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and dynamic work environment.

Intern – Product Management and Operations

Position Overview:

We’re looking for a Product Management/Operations Intern to act as the bridge between our Product and Customer Support teams. This internship offers a unique opportunity to understand how product decisions influence customer experience and how customer feedback drives product development.

About the Role

As a Product Operations Intern, you will work closely with both Product and Customer Support to improve product experience and customer satisfaction. The role involves data analysis, process improvement, and cross-functional collaboration , giving you hands-on exposure to the full product lifecycle.

Key Responsibilities:

• Monitor and analyze customer support tickets to identify recurring product-related issues and feature requests.
• Document customer feedback and product issues for the Product team.
• Help develop and optimize processes for sharing customer insights with Product.
• Assist in organizing and documenting product updates for Customer Support.
• Support creation of internal knowledge base articles on new features and product changes.
• Represent the voice of the customer in cross-functional meetings.
• Track and measure the impact of product changes on support ticket volume and customer satisfaction.

Required Qualifications:

• Currently pursuing a Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
• Strong analytical skills with great attention to detail.
• Excellent written and verbal communication skills.
• Ability to simplify complex information into clear, actionable insights.
• Basic understanding of product development and customer support workflows.
• Strong organizational skills with the ability to manage multiple priorities.

Good to Have:

• Previous internship or experience in customer support, product management, or operations.
• Familiarity with ticket management systems (e.G., Zendesk, Freshdesk, Zoho, Intercom).
• Basic SQL knowledge.
• Experience with project management tools (e.G., Jira, Asana).

What We Offer:

• Hands-on experience in product operations and customer experience.
• Mentorship from experienced Product and Customer Support professionals.
• Exposure to real-world product development processes.
• Opportunity to impact product decisions through data-driven insights .
• Collaborative, cross-functional work environment.
• Structured internship program with clear learning objectives.
• Compensation will be 20K as stipend.

Duration:

6 months, On site.

Location:

Unacademy Head Office, Domlur, Bangalore, India.

Job Title: Customer Feedback & Experience Executive

Location: Pune

Employment Type: Full-Time

Experience Required: 1–3 Years

Open Positions: 2

Joining: Immediate Preferred

About Frido:

Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido and experience the freedom to live life your way.

Role Overview:

We are seeking enthusiastic and customer-centric professionals to join our Customer Experience Team. The Customer Feedback & Experience Executive will play a crucial role in post-purchase engagement—connecting with customers to gather feedback, track sentiment, and deliver valuable insights that directly impact product development and user experience.

Key Responsibilities:

• Connect with customers post-purchase to gather authentic product feedback.
• Manage customer communication across platforms to ensure timely, respectful, and solution-driven interactions.
• Maintain detailed logs of outreach and track customer sentiment using internal tools or excel/CRM systems.
• Collaborate with the Product, R&D, and Customer Support teams to share key insights and identify areas for improvement.
• Support continuous improvement initiatives through structured reporting and feedback analysis.

Requirements:

• 1–3 years of experience in customer interaction, outbound calling, or support roles.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Familiarity with CRM tools, Excel, or Google Sheets for tracking and reporting.
• Analytical thinking and a genuine interest in product and experience improvement.

Preferred Qualifications:

• Experience in a D2C, e-commerce, or product-based company.
• Exposure to lifestyle, wellness, or consumer product categories.
• Bachelor's degree in business, Communications, Marketing, or a related field.

What We Offer:

• A collaborative and innovation-driven work environment.
• The opportunity to work closely with cross-functional teams and influence product development.
• Career growth in a fast-paced and customer-first brand.

About Us

We are one of India’s leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands.

Role Overview

We are seeking a strategic and hands-on Insight Manager to lead customer and business analytics initiatives. This role will be at the heart of data-driven decision-making — shaping promotion strategies, customer engagement, loyalty measurement, and advanced analytics adoption. You will partner with cross-functional teams, lead a small analytics pod, and set the vision for how insights drive growth and loyalty across retail and digital touchpoints.

Key Responsibilities

• Lead the development of business insights in areas such as promotion effectiveness, elasticity, and customer engagement.
• Define and operationalize KPIs that measure customer lifecycle health, retention, and loyalty.
• Own and prioritize the analytics backlog, balancing quick wins with deep-dive strategic analyses.
• Manage and mentor a team of 2 analysts, guiding them in methodology, prioritization, and problem-solving.
• Explore and pilot AI/ML tools to improve customer segmentation, churn prediction, and self-serve analytics.
• Collaborate with IT and data engineering teams to strengthen data infrastructure, governance, and quality standards.
• Ensure clear, actionable communication of insights to leadership and cross-functional teams.

What We’re Looking For

• 6+ years of experience in business insights, analytics, or customer intelligence , preferably in B2C retail, lifestyle, or e-commerce.
• Strong track record in building and operationalizing customer metrics (e.G., retention, repeat, churn, CLTV) .
• Hands-on expertise with analytics tools, dashboards (Power BI, Tableau, or similar), and SQL.
• Experience in leading a small analytics team or mentoring analysts.
• Exposure to AI/ML applications in CRM such as churn prediction, propensity models, and uplift modeling is a strong plus.
• Strong stakeholder management and communication skills to translate data into business action.

Why Join Us

• Be the custodian of insights at a leading lifestyle brand.
• Shape customer retention, loyalty, and engagement strategy with data at the core.
• Lead high-visibility projects that directly impact growth and revenue.
• Work in a culture that values innovation, ownership, and data-driven decision-making.

Interested? Share your resume and join us in redefining customer insights for the next phase of retail growth.

About us:

Alchemic (previously Echo) is a market research platform that helps companies get customer insights in hours, not months - without sacrificing quality. We make it possible to run AI interviews over voice, video, text, and WhatsApp, and automatically generate consultancy-grade reports for business decision-makers. Every customer conversation is mined for insights and made searchable, so company knowledge is never lost.

Location : Fully Remote

Type : Full-time

Role Description :

This is a remote, full-time role for a Market Research Manager with Alchemic. You will be responsible for:

• Running AI-powered research projects - You will own client outcomes, ensuring our clients get high-quality insights fast.
• Process implementation - Identify gaps and implement processes to fill them.
• Process automation - Work with the tech team to automate workflows to constantly increase efficiency
• Product vision - Work closely with the founders to direct what our self-serve platform should look like

You will succeed in this role if:

• You are a data person : you understand when to apply a z-test, you can explain what a p-value is, you occasionally dream in numbers
• You are an excellent communicator - verbal and written : you can turn a complex spreadsheet into a slide that anyone can understand, and summarize a deck in a WhatsApp message
• You are tech-forward : you have tried multiple LLMs, have worked on Qualtrics, Typeform or other survey platforms, know how to use Tableau or Power-BI, you understand the difference between SaaS and on-prem
• You believe in what we are doing i.E. the consumer insights industry will be transformed by Gen AI. Please go through our website and stalk our competitors. After that, if you don’t WANT equity over cash then we are probably not a good fit

Qualifications: Must have

• At least 1-2 years of full-time market research experience, preferably working for a premier consulting firm or agency
• World-class Excel / Google Sheets skills
• Excellent PowerPoint / Google Slides skills
• Some experience working on market research proposals or sales collateral
• Experience running multiple primary research studies for companies at scale
• Ability to work independently and remotely
• Excellent problem-solving and analytical skills

Customer Support Executive (Investigation Specialist)

Location: Pune

Job Responsibilities :

• Extensive web search, public registry, Company website etc of UAE region,
• Collecting and entering data on COS, verifying documents, and delivering reports to the clients.
• Responsibility to manage new projects for specific clients and deliver the reports.
• Preparation of financial statements and assessment of company’s financial strength. Responsible for handling client queries and emails.
• Making sure to deliver quality reports within TAT.
• Outbound calls to UAE customers/companies to collect data for Business Information Reports.

Qualifications:

• Graduate/Postgraduate in Commerce stream.
• 1 to 4 years’ experience of working in a multinational BPO / KPO units
• Must have worked in an international functional team.

Desired Skills :

• Communication – Excellent communication: Speaking, Reading & Writing.
• Experience in Microsoft Office tools (Word, Excel)
• Intermediate knowledge in financial information of a company
• Customer obsession.
• Results driven.

About our market research platform: we help companies get customer insights fast without sacrificing quality.

We run AI interviews over various channels and generate consultancy-grade reports for business decision-makers.

This remote full-time role involves:

• Running AI-powered research projects to deliver high-quality insights quickly
• Implementing processes to fill gaps and automate workflows with the tech team
• Directing product vision with the founders to shape our self-serve platform

You will succeed in this role if you are a data person, an excellent communicator, and tech-forward. You should understand data concepts, be able to explain complex ideas simply, and have experience working with survey platforms and data analysis tools.

• Must have at least 1-2 years of market research experience preferably in a premier consulting firm or agency
• World-class Excel/Google Sheets skills and excellent PowerPoint/Google Slides skills
• Some experience working on market research proposals or sales collateral
• Ability to work independently and remotely
• Excellent problem-solving and analytical skills

Transforming the consumer insights industry with Gen AI is key to our mission. If you don't want equity over cash, we may not be a good fit.

We are a fully remote company based in Chennai, India.

About us, we’re a market research platform that helps companies get customer insights fast – without sacrificing quality. We make it possible to run AI interviews over voice, video, text and WhatsApp, automatically generating consultancy-grade reports for business decision-makers.

Our goal is to provide actionable insights from every customer conversation, making company knowledge searchable and never lost.

This role is fully remote and full-time. You will be responsible for leading client outcomes and delivering high-quality insights quickly.

• You will run AI-powered research projects, identify gaps in our processes and implement improvements.
• You will work with our tech team to automate workflows and increase efficiency.

To succeed in this role, you should:

1. Be a data person: understanding statistical concepts like z-tests and p-values.
2. Be an excellent communicator: verbal and written skills to explain complex ideas simply.
3. Have experience working with LLMs, survey platforms and data visualization tools.
4. Believe in the potential of Gen AI to transform the consumer insights industry.

Qualifications include at least 1-2 years of full-time market research experience, world-class Excel/Google Sheets skills and experience working on market research proposals or sales collateral.

Key qualities are ability to work independently and remotely, excellent problem-solving and analytical skills, and ability to work on multiple primary research studies for companies at scale.