2,222 Customer Experiences jobs in India

Who we are

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.

We are a remote-first, global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore, and Bangalore, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

What we are looking for

Are you fired up by the power of data to fuel big decisions and bold innovation? Zinier is on the hunt for a trailblazing, data-obsessed Consultant ready to become our go-to guru for turning complex data into game-changing insights—igniting value for customers whether they're just discovering us or deep into their journey.

In this high-impact role based in Bangalore, you'll be at the heart of our most strategic conversations. Picture yourself partnering with sales to craft irresistible GTM stories and business cases that win hearts and minds, then sticking around to turn those promises into lasting business results post-sale. You'll collaborate with our customer success, product, and AI teams - not just crunching numbers, but shaping the future with insights that transform how our clients work, innovate, and win.

Bring your passion for analytics, your obsession with customer success, and your vision for what data can deliver. This is your chance to be the spark that drives Zinier's AI-powered field service automation to new heights. Let's reimagine what's possible - together.

What the role offers

Post-Sales (Customer Value Realization)

• Serve as the key data expert, uncovering trends from customer data on our Zinier platform to optimize field services and drive operational efficiencies
• Engage with clients and stakeholders to translate data insights into strategic recommendations, ensuring alignment with business goals
• Drive impactful Quarterly Business Reviews (QBRs) and support customer success initiatives
• Lead data discovery, trend analysis, and insight delivery to influence product roadmaps and AI feature prioritization
• Ensure clients achieve maximum value from Zinier's no-code, AI-driven solutions for digital transformation and sustainability
• Orchestrate cross-functional teams (customer success, product managers, AI engineers) to deliver data-backed outcomes.

Pre-Sales (Customer Enablement)

• Partner with sales, solutions consulting, and marketing to craft compelling customer-facing narratives.
• Research and analyze industry trends, competitive dynamics, and customer pain points to shape GTM motions.
• Build and present ROI models, benchmarks, and business cases that demonstrate the potential impact of our solutions.
• Create tailored presentation decks and collateral that connect customer challenges with our value proposition.

What you'll bring to the role

• Experience: 5-8 years in data analytics or related roles, with consultancy experience; proficiency in SQL and BI tools (e.g., QuickSight, Tableau); knowledge of Python/R or cloud platforms (AWS, GCP, Azure) is a plus
• Analytical acumen: Strong skills in data analysis, business case development, and ROI modeling.
• Storytelling ability: Can distill complex insights into simple, compelling narratives for both technical and executive audiences.
• Industry awareness: Understanding of market dynamics, customer challenges, and best practices across industries.
• Consultative mindset: Comfortable engaging directly with customers, asking the right questions, and delivering insights that drive decisions.
• Collaboration: Ability to bridge GTM and post-sales teams, acting as a connector and trusted advisor.
• Be Hungry. Be Humble. Be Honest. And Hustle.

Own data insights. Drive transformation. Be the reason customers thrive.

Job Title:
Customer Insights Associate

Location:
Gurgaon

Working Days:
6 Days a Week

What Drives Us?

At our core, we believe in creating meaningful customer experiences. We are driven by insights, empathy, and the passion to continuously improve. By listening to our customers and understanding their challenges, we aim to bridge gaps, identify opportunities, and deliver solutions that truly make a difference.

What Will You Drive?

As a
Customer Insights Associate
, you will be at the heart of customer experience. Your role will involve:

• Preparing and maintaining
  MIS reports
  to track key performance trends.
• Analyzing customer data to identify patterns, gaps, and opportunities.
• Engaging with customers directly through calls to capture feedback and understand their pain points.
• Providing
  actionable insights
  to internal teams to enhance overall customer satisfaction.
• Collaborating with cross-functional teams to ensure
  data accuracy and consistency
  .

What Are We Looking For?

We are looking for a detail-oriented, analytical, and customer-first professional who brings both data skills and empathy to the table. Specifically:

• Minimum
  6 months of experience
  in MIS or Data Analysis.
• Strong analytical mindset with
  problem-solving ability
  .
• Proficiency in
  Excel (basic to advanced)
  .
• Good communication skills with the ability to connect empathetically with customers.
• A
  customer-first mindset
  and eagerness to contribute to continuous improvement.

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.

We are a remote-first, global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore, and Bangalore, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

Are you fired up by the power of data to fuel big decisions and bold innovation? Zinier is on the hunt for a trailblazing, data-obsessed Consultant ready to become our go-to guru for turning complex data into game-changing insights—igniting value for customers whether they're just discovering us or deep into their journey.

In this high-impact role based in Bangalore, you'll be at the heart of our most strategic conversations. Picture yourself partnering with sales to craft irresistible GTM stories and business cases that win hearts and minds, then sticking around to turn those promises into lasting business results post-sale. You'll collaborate with our customer success, product, and AI teams - not just crunching numbers, but shaping the future with insights that transform how our clients work, innovate, and win.

Bring your passion for analytics, your obsession with customer success, and your vision for what data can deliver. This is your chance to be the spark that drives Zinier's AI-powered field service automation to new heights. Let's reimagine what's possible - together.

Post-Sales (Customer Value Realization)

• Serve as the key data expert, uncovering trends from customer data on our Zinier platform to optimize field services and drive operational efficiencies
• Engage with clients and stakeholders to translate data insights into strategic recommendations, ensuring alignment with business goals
• Drive impactful Quarterly Business Reviews (QBRs) and support customer success initiatives
• Lead data discovery, trend analysis, and insight delivery to influence product roadmaps and AI feature prioritization
• Ensure clients achieve maximum value from Zinier's no-code, AI-driven solutions for digital transformation and sustainability
• Orchestrate cross-functional teams (customer success, product managers, AI engineers) to deliver data-backed outcomes.

Pre-Sales (Customer Enablement)

• Partner with sales, solutions consulting, and marketing to craft compelling customer-facing narratives.
• Research and analyze industry trends, competitive dynamics, and customer pain points to shape GTM motions.
• Build and present ROI models, benchmarks, and business cases that demonstrate the potential impact of our solutions.
• Create tailored presentation decks and collateral that connect customer challenges with our value proposition.

• Experience: 5-8 years in data analytics or related roles, with consultancy experience; proficiency in SQL and BI tools (e.g., QuickSight, Tableau); knowledge of Python/R or cloud platforms (AWS, GCP, Azure) is a plus
• Analytical acumen: Strong skills in data analysis, business case development, and ROI modeling.
• Storytelling ability: Can distill complex insights into simple, compelling narratives for both technical and executive audiences.
• Industry awareness: Understanding of market dynamics, customer challenges, and best practices across industries.
• Consultative mindset: Comfortable engaging directly with customers, asking the right questions, and delivering insights that drive decisions.
• Collaboration: Ability to bridge GTM and post-sales teams, acting as a connector and trusted advisor.
• Be Hungry. Be Humble. Be Honest. And Hustle.

Own data insights. Drive transformation. Be the reason customers thrive.

Your Role

As the Lead, Customer Insights & Experience , you will be at the center of transforming how we listen to, interpret, and act on the voice of our customers. This is a strategic and hands-on role that combines operational excellence, data storytelling, and cross-functional leadership to enhance the end-to-end customer journey. You’ll champion data-driven decisions, optimize customer-facing processes, and elevate how we measure and improve customer experiences across the company.

Your Impact

To succeed in this role, you should be passionate about creating frictionless operations to improve the SolarWinds customer experience. You will have the following responsibilities

Customer Insights & Analytics

Process & Experience Optimization

CX Technology & Innovation

Strategic Enablement

Your Experience

Overview

We are seeking a detail-oriented QA Engineer with strong expertise in Microsoft Customer Insights – Data (CI-D) and Customer Insights – Journeys (CI-J) to ensure the accuracy, reliability, and performance of our customer data solutions.

This role involves comprehensive testing across CI-D, CI-J, and Microsoft Fabric, focusing on validating segmentation, measures, and data quality to support business goals through accurate customer insights.

Key Responsibilities

Customer Insights – Data (CI-D) – 50%

• Perform QA on segment creation and testing to validate accuracy and audience targeting.
• Validate measure creation and logic, including aggregations and reporting outputs.
• Review and test data unification and match–merge rules to ensure correct customer profile creation.
• Monitor system refresh cycles, ensuring smooth and timely data pipeline executions.
• Identify and report bugs, data mismatches, and inconsistencies; collaborate with development teams to resolve issues.
• Validate schema changes, data transformations, and mapping for consistency and accuracy.

Customer Insights – Journeys (CI-J) – 20%

• Test segment readiness for journey triggers.
• Validate journey execution and ensure correct audience activation logic.
• Perform QA on form customizations and validate related business logic.
• Test and validate Power Automate flows integrated with CI-J.

Microsoft Fabric – 30%

• Write and execute SQL queries to perform data validation, row counts, and aggregation checks.
• Compare measure outputs and segment counts with source system data for consistency.
• Conduct data investigations and identify root causes of discrepancies.
• Requirements

Must-Have Skills

• Hands-on experience with Microsoft Customer Insights – Data (CI-D) and Journeys (CI-J).
• Proven experience in segment and measure creation/testing.
• Knowledge of data unification and match–merge logic.
• Familiarity with monitoring system refreshes and identifying data issues.
• Experience in form customization and working with Power Automate flows.
• Proficiency in SQL (preferably within Microsoft Fabric) for data validation.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills for defect reporting and QA test case writing.

Preferred Skills

• Experience with Microsoft Fabric, CI-D, and CI-J platforms.
• Familiarity with Agile methodologies and QA best practices.
• Understanding of end-to-end data pipelines and integration testing.
• Exposure to CI/CD pipelines and QA automation frameworks.

Job Type: Full-time

Pay: ₹700, ₹900,000.00 per year

Experience:

• Microsoft Dynamics 365: 3 years (Preferred)

Work Location: Remote

About CashKaro  

CashKaro is India’s #1 cashback platform, trusted by over 25 million users! We drive more sales for Amazon, Flipkart, Myntra, and Ajio than any other paid channel, including Google and Meta. Backed by legendary investor Ratan Tata and a recent $16 million boost from Affle, we’re on a rocket ship journey—already surpassing ₹300 crore in revenue and racing towards ₹500 crore. 

EarnKaro, our influencer referral platform, is trusted by over 500,000 influencers and sends more traffic to leading online retailers than any other platform. Whether it’s micro-influencers or top-tier creators, they choose EarnKaro to monetize their networks. BankKaro, our latest venture, is rapidly becoming India’s go-to FinTech aggregator, similar to Paisabazaar. 

Join our dynamic team and help shape the future of online shopping, influencer marketing, and financial technology in India.  

About the Role  

We are looking for dynamic and customer-oriented advisors to engage with CashKaro users and prospects over the phone. This role focuses on gathering consumer intelligence, conducting user research, and driving sales through effective telecalling. If you have a flair for communication, enjoy customer interactions, and are motivated by results, this is a great opportunity to be part of India’s fastest-growing cashback and rewards platform. 

Key Responsibilities  

• Outbound Calling:  Reach out to customers to gather insights, feedback, and conduct research. 
• Sales & Lead Conversion:  Initiate conversations, build rapport, and convert leads into active users. 
• Customer Engagement:  Ask probing questions to understand customer needs and promote relevant CashKaro         products. 
• Product & Offer Promotion:  Educate customers about upcoming offers, features, and benefits. 
• Data Management: Capture and document customer details, behaviors, payment methods, and responses. 
• Query Resolution:  Address customer concerns effectively, ensuring satisfaction and repeat business. 
• Relationship Building:  Maintain strong customer relationships to drive retention and long-term engagement. 
  
  

Must-Have Skills & Qualifications  

Typing Speed & Tech Skills  

• Ability to type 30+ Words Per Minute (WPM) with accuracy. 
• Comfortable using CRM tools and basic computer applications. 

Communication & Language Proficiency  

• Strong verbal communication and interpersonal skills. 
• Fluency in English and Hindi. 

Customer Handling & Negotiation  

• Ability to handle objections, negotiate, and close sales over the phone. 
• Professional approach to handling customer complaints and rejections.

 Adaptability & Resilience  

• Comfortable working in a fast-paced environment. 
• Ability to stay calm under pressure and handle multiple conversations efficiently. 
  
  

Why Join Us:  

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness 

2. Compensation & Benefits –  Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory 

3. An Environment for Innovation -  We create a culture for innovation by giving an employee the prowess to create, make and innovate. 

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back! 

5. Cool Perks  – Come and get to join us for in-house events, team outings, dinner catchups, and much more. 

Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value. CashKaro.com and EarnKaro.com are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.  

CashKaro.com and EarnKaro.com will not pay any third-party agency or company that does not have a signed agreement with CashKaro.com and EarnKaro.com.  

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