16 Customer Experiences jobs in Nagpur

We’re building Africa’s super-app, starting with food delivery. Fresh off a $1.2M funding round led by Soma Capital, Sequoia Scout Fund, A16Z Scout Fund, and top Silicon Valley angels, we’re hiring a UX Designer to help overhaul our product as we expand into new African markets. This fully remote role provides you with exposure to a fast-moving Silicon Valley startup while allowing you to work IST hours from anywhere in India.

What you’ll do

• Make fundamental UX design decisions as we prepare our product for new markets
• Design elegant, user-friendly screens for our website, iOS, and Android apps using Figma
• Collaborate with our international development team to shape product decisions
• Own UX workflows end-to-end, from concept to high-fidelity designs
• Champion the user perspective to deliver world-class experiences in diverse cultural contexts

Qualifications

• 2+ years of experience with Figma
• Strong design portfolio (required – send to ). Applicants who don’t share a portfolio will not be considered
• Prior experience at Swiggy, Zomato, Zepto , or similar food delivery/quick commerce companies
• Bonus: Experience with Canva or a technical background (HTML/CSS, prototyping, or dev collaboration)

The role

• Compensation: $,500–$3 000/month
• ≈ ₹1.25–2.50 lakh/month
• ≈ ₹15–30 LPA
• Full-time (40+ hrs/week)
• Performance bonus
• Potential for equity
• Potential for signon bonus
• Benefits: negotiable
• Location: Fully remote, based anywhere in India (Indian working hours)

If you’re a designer passionate about working in a highly talented international team to shape the future of African digital experiences, apply via and send your portfolio and CV to

We’re building Africa’s super-app, starting with food delivery. Fresh off a $1.2M funding round led by Soma Capital, Sequoia Scout Fund, A16Z Scout Fund, and top Silicon Valley angels, we’re hiring a UX Designer to help overhaul our product as we expand into new African markets. This fully remote role provides you with exposure to a fast-moving Silicon Valley startup while allowing you to work IST hours from anywhere in India.

What you’ll do

• Make fundamental UX design decisions as we prepare our product for new markets
• Design elegant, user-friendly screens for our website, iOS, and Android apps using Figma
• Collaborate with our international development team to shape product decisions
• Own UX workflows end-to-end, from concept to high-fidelity designs
• Champion the user perspective to deliver world-class experiences in diverse cultural contexts

Qualifications

• 2+ years of experience with Figma
• Strong design portfolio (required – send to ). Applicants who don’t share a portfolio will not be considered
• Prior experience at Swiggy, Zomato, Zepto , or similar food delivery/quick commerce companies
• Bonus: Experience with Canva or a technical background (HTML/CSS, prototyping, or dev collaboration)

The role

• Compensation: $,500–$3 000/month
• ≈ ₹1.25–2.50 lakh/month
• ≈ ₹15–30 LPA
• Full-time (40+ hrs/week)
• Performance bonus
• Potential for equity
• Potential for signon bonus
• Benefits: negotiable
• Location: Fully remote, based anywhere in India (Indian working hours)

If you’re a designer passionate about working in a highly talented international team to shape the future of African digital experiences, apply via Linkedin and send your portfolio and CV to

JoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges such as and leading biopharma companies, including such leaders as Harvard, MIT, Stanford and Yale, IIT, IISc etc . As a growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

About the role:

As a UX Designer, you will play a pivotal role in shaping intuitive, engaging, and impactful user experiences across our Edtech content platform. You will work closely with Product, Engineering, and Content teams to transform complex problems into elegant solutions that empower scientists, educators, and learners globally.

If you are passionate about design that blends usability with creativity, thrive in collaborative environments, and want your work to make a meaningful impact, we want to hear from you.

Responsibilities:

● Collaborate with Product Managers, and Engineers to understand user needs and translate them into seamless user experiences.

● Design intuitive, accessible, and user-centered interfaces that align with JoVE’s vision of delivering best-in-class research and education tools.

● Create and iterate on wireframes, prototypes, and high-fidelity designs to communicate design concepts and validate ideas.

● Conduct user testing, gather feedback, and refine designs for maximum impact.

● Define and maintain design standards, guidelines, and component libraries to ensure consistency across products.

● Leverage data, usability findings, and market trends to inform design decisions and improve product usability.

● Collaborate with developers to ensure designs are implemented accurately and meet quality expectations.

● Advocate for user-centered design principles across the organization, championing the voice of the customer at every stage.

● Stay informed about design trends, tools, and best practices to continually elevate JoVE’s user experience.

Requirements:

● A Bachelor’s degree.

● 4+ years of experience in UX design, preferably in SaaS, EdTech, or digital content platforms.

● Strong portfolio demonstrating user-centered design process, from research and ideation through prototyping and delivery.

● Proficiency in design and prototyping tools (e.g., Figma).

● Experience conducting or collaborating on user research, usability testing, and data-driven design iterations.

● Solid understanding of interaction design, information architecture, and accessibility best practices.

● Strong collaboration skills with the ability to communicate design decisions effectively to technical and non-technical stakeholders.

● Ability to thrive in fast-paced, agile environments, balancing multiple projects with creativity and attention to detail.

● Bonus: Experience in EdTech or research platforms.

Why JoVE?

● You can expect compensation competitively placed within the local market.

● You will make a direct impact in accelerating science research and discovery.

● Opportunity to work in a remote and global environment that promotes innovation and collaboration.

● Our strong promotion from within culture draws a clear path to advance your career with us.

We are hiring for Senior User Experience Designer (UXD)

Position Summary

We’re seeking a Senior UX Designer to lead the design of seamless, scalable, and meaningful digital experiences across customer-facing products and platforms. This role sits at the intersection of human-centered design, product strategy, and digital innovation—crafting intuitive, accessible, and forward-looking solutions in close partnership with product managers, developers, researchers, and customer stakeholders.

You’ll be instrumental in shaping end-to-end experiences that not only meet user needs but also anticipate them—leveraging AI-powered capabilities and behavioral insights where relevant. Your work will guide how customers engage with our products, helping define how intelligence and simplicity can coexist.

Key Responsibilities

Experience Design & Execution

• Own the UX design process from discovery to delivery across key customer journeys and product workflows.
• Create wireframes, prototypes, user flows, and interaction patterns that bring product ideas to life.
• Balance short-term delivery with long-term experience coherence, ensuring a high bar of quality and consistency.

Collaboration & Influence

• Work cross-functionally with product teams, engineers, content designers, and stakeholders to frame problems, co-design solutions, and iterate based on user feedback.
• Contribute to the development of design systems and standards that scale across teams and platforms.
• Facilitate design critiques, collaborative workshops, and stakeholder alignment sessions.

AI-Infused Design Thinking

• Design for increasingly intelligent user experiences—leveraging personalization, prediction, or automation in ethically responsible ways.
• Collaborate with data and product teams to ensure AI-driven features are intuitive, transparent, and human-centered.
• Contribute to human-in-the-loop workflows, surfacing complexity with clarity and care.

User Research & Validation

• Partner with UX researchers or conduct lightweight user testing to validate concepts and gather actionable feedback.
• Analyze usage data and behavioral trends to inform design decisions and optimize experience flows.
• Use insights to refine prototypes and enhance product usability and satisfaction.

Qualifications

• 7–10 years of experience in UX, interaction design, or product design roles, ideally on customer-facing or enterprise platforms.
• Strong portfolio demonstrating end-to-end design process, systems thinking, and polished execution across responsive web or native mobile applications.
• Solid grasp of interaction design, information architecture, and visual design principles.
• Experience collaborating in agile product environments and working closely with developers and product managers.
• Strong proficiency in Figma, Storybook, Adobe CC, or similar design tools.
• Ability to communicate clearly and confidently with stakeholders at all levels.

Preferred Qualifications

• Experience designing within AI-enhanced or data-rich products.
• Familiarity with accessibility standards (WCAG) and inclusive design practices.
• Background or interest in service design, behavioral psychology, or data visualization.
• Experience contributing to or evolving a shared design system.

Role: UI/UX Design Evaluator – Stitch Projects

Project Description:

Evaluate AI-generated design projects in Stitch

For each prompt (from the provided spreadsheet):

• Create a new Stitch project.
• Select the correct device mode (Mobile/Desktop) and design mode (Standard/Experimental).
• Generate the designs and review all screenshots.
• Provide a single holistic rating (POSITIVE or NEGATIVE) with a brief rationale based only on the screenshots.
• Assess the following: Visual Appeal, Coherence, Prompt Adherence, Layout & Usability, and Functionality.
• Paste the Stitch project URL and complete all required spreadsheet fields (including What’s expected, Reason, Comment).
• Do not evaluate the Stitch tool/brand or the generation process itself.
• If generation fails, mark App Errors = Yes and capture the error text.

The ideal candidate will have a strong portfolio and proven track record of applying interaction design principles, user psychology, and accessibility standards to create engaging, world-class, web-based interfaces, and most importantly, someone who gets excited helping innovate and design new platforms from an initial development stage. This is a hands-on individual contributor role where you will partner with Product Management and Engineering to create a UI/UX for our client's no-code platform.

Competencies

Excellent communication skills and ability to communicate with our clients in the US.

7+ years experience designing UI and UX for web-based SaaS platforms.

Strong portfolio showcasing design work on authoring environments, design tools, developer platforms, or no-code/low-code systems.

Deep understanding of interaction design, user psychology, and responsive design.

Experience building and managing scalable Design Systems with tokens, components, and documentation.

Strong hands-on experience with Flutter is required.

Working knowledge of the Material Design and Metal Design systems strongly desired.

Hands-on experience with the latest technologies used to build rich web, desktop, and mobile apps (HTML5, CSS, JavaScript, React).

Solid grasp of accessibility standards and how to apply them in real-world applications (WCAG, ARIA, etc.).

Expertise with Figma, Sketch, Adobe CS, or InVision

High attention to detail in planning, managing, and producing design deliverables.

Excellent communication skills and the ability to clearly articulate design decisions.

Excellent organizational and time management skills.

Comfortable working in a fast-paced, startup environment with iterative design and development cycles.

Enjoys being part of a small team with a big mission.

Excellent interpersonal and leadership skills to coordinate and facilitate activities with colleagues.

Ability to work in a fast-paced environment, can multi-task, and have good verbal and written communication skills.

Bachelor's degree in a Business Management, Computer Science, Management Information Systems, Engineering, or related field preferred.

Responsibilities

Design functional and elegant user interfaces and experiences for our client's web-based no-code platform.

Partner closely with Product Management and Engineering to understand new capabilities, contribute to functional requirements, and create solutions.

Translate complex user workflows into intuitive interaction models and visual designs.

Create detailed UI mockups, prototypes, and design specs for implementation in Flutter.

Create engineering-ready delivery assets following the Agile development process.

Define and evolve the company’s visual language, including typography, color, iconography, illustration, and layout.

Create brand guidelines for internal and external use.

Lead the definition and implementation of accessibility standards across the platform.

Design marketing visuals, social graphics, product mock-ups, and other assets.

Provide creative direction on photo, video, and illustrations.

The ideal candidate will have a strong portfolio and proven track record of applying interaction design principles, user psychology, and accessibility standards to create engaging, world-class, web-based interfaces, and most importantly, someone who gets excited helping innovate and design new platforms from an initial development stage. This is a hands-on individual contributor role where you will partner with Product Management and Engineering to create a UI/UX for our client's no-code platform.

Competencies

Excellent communication skills and ability to communicate with our clients in the US.

7+ years experience designing UI and UX for web-based SaaS platforms.

Strong portfolio showcasing design work on authoring environments, design tools, developer platforms, or no-code/low-code systems.

Deep understanding of interaction design, user psychology, and responsive design.

Experience building and managing scalable Design Systems with tokens, components, and documentation.

Strong hands-on experience with Flutter is required.

Working knowledge of the Material Design and Metal Design systems strongly desired.

Hands-on experience with the latest technologies used to build rich web, desktop, and mobile apps (HTML5, CSS, JavaScript, React).

Solid grasp of accessibility standards and how to apply them in real-world applications (WCAG, ARIA, etc.).

Expertise with Figma, Sketch, Adobe CS, or InVision

High attention to detail in planning, managing, and producing design deliverables.

Excellent communication skills and the ability to clearly articulate design decisions.

Excellent organizational and time management skills.

Comfortable working in a fast-paced, startup environment with iterative design and development cycles.

Enjoys being part of a small team with a big mission.

Excellent interpersonal and leadership skills to coordinate and facilitate activities with colleagues.

Ability to work in a fast-paced environment, can multi-task, and have good verbal and written communication skills.

Bachelor's degree in a Business Management, Computer Science, Management Information Systems, Engineering, or related field preferred.

Responsibilities

Design functional and elegant user interfaces and experiences for our client's web-based no-code platform.

Partner closely with Product Management and Engineering to understand new capabilities, contribute to functional requirements, and create solutions.

Translate complex user workflows into intuitive interaction models and visual designs.

Create detailed UI mockups, prototypes, and design specs for implementation in Flutter.

Create engineering-ready delivery assets following the Agile development process.

Define and evolve the company’s visual language, including typography, color, iconography, illustration, and layout.

Create brand guidelines for internal and external use.

Lead the definition and implementation of accessibility standards across the platform.

Design marketing visuals, social graphics, product mock-ups, and other assets.

Provide creative direction on photo, video, and illustrations.

• Leading the exploration and implementation of new technologies in UX design.
• Developing interactive prototypes and proofs-of-concept.
• Collaborating with design and engineering teams to integrate creative technical solutions.
• Conducting user research and translating findings into innovative UX strategies.
• Presenting technical concepts and creative ideas to stakeholders.
• Mentoring and guiding junior creative technologists.
• Staying abreast of emerging trends in creative technology and UX.
• Ensuring the technical feasibility and quality of creative outputs.

• Bachelor's or Master's degree in Computer Science, Interaction Design, or a related field.
• Minimum of 8 years of experience in creative technology, UX design, or a similar role.
• Strong portfolio showcasing innovative digital experiences and technical solutions.
• Proficiency in relevant programming languages (e.g., JavaScript, Python) and frameworks.
• Expertise in prototyping tools and interactive design principles.
• Excellent problem-solving, communication, and leadership skills.
• Experience working in a remote, collaborative team environment.

Who we are: We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances, maximize their savings, participate in sustainable debt efforts and spend intelligently.

Responsibilities

• Answer customer queries in a positive and effective manner, via chat/e-mail and over the phone.
• Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.
• Serve our US customer base by providing product and finance service information and guiding them on the App or website.
• Perform both inbound service queries and outbound support for the collections process via phone.
• Own our customer experience journey across all inbound channels (intercom/email/phone) and social media platforms
• Be the voice of the customer in the leadership team working closely with product, marketing, and engineering teams to implement insights and product improvements to continuously improve customer experience.
• Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.
• Adopt a data-driven approach to manage and iteratively improve customer experience
• Recruit, train, and build a world-class customer happiness team
• Establish metrics to measure team performance and coach team members to achieve/exceed performance parameters

Requirement:

• You’re a graduate/postgraduate with 2+ years of experience in customer service (International voice process)
• Excellent written and spoken English with strong conflict resolution and de-escalation skills.
• Ability to recognize, empathize and understand escalated customer sentiment.
• Experience handling a high volume of customer calls and emails.
• Flexibility and willingness to grow by building on existing knowledge and consistently striving for excellence
• Motivation to close communication gaps and provide meaningful feedback
• Must be a people person with the ability to drive and motivate team members to strive for excellence.
• Must be empathetic with a customer-oriented attitude while following a data-driven approach to customer service.
• Must be a Pro at processes and tools for customer support management and have experience in defining metrics and building processes to ensure adherence.