93 Customer Facing Roles jobs in Patna
Customer Support Specialist
800001 Patna, Bihar
₹30000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
We are looking for a dedicated and empathetic Customer Support Specialist to join our team at our **Patna, Bihar, IN** location. In this role, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries efficiently and professionally. You will be responsible for addressing customer issues via phone, email, and chat, ensuring a positive customer experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong ability to troubleshoot and problem-solve. You will handle a variety of customer queries, ranging from product information to technical assistance and issue resolution. Building strong customer relationships and ensuring customer satisfaction are at the core of this position. You will work closely with other departments to escalate complex issues and provide feedback for service improvement. Training and ongoing support will be provided to ensure your success. This role requires a proactive approach to customer service and a commitment to exceeding expectations. The ability to handle a high volume of customer interactions while maintaining quality is essential. We aim to foster a supportive team environment where customer success is a shared goal.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly via phone, email, and chat.
- Provide accurate product information and technical assistance to customers.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments for resolution.
- Identify and suggest improvements to customer service processes.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Adhere to company policies and procedures in all customer interactions.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer support or client service experience.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using customer support software and tools.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
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0
Customer Support Representative
800001 Patna, Bihar
₹30000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking a dedicated Customer Support Representative for their office in Patna, Bihar, IN . This role is integral to ensuring customer satisfaction by providing timely and effective assistance across various communication channels. You will be responsible for answering customer inquiries, troubleshooting technical issues, and guiding users through product features and services. This position requires excellent communication skills, a patient demeanor, and a strong understanding of customer service principles. You will handle customer concerns via phone, email, and chat, documenting all interactions and resolutions accurately in the CRM system. The ideal candidate will have prior experience in a customer service or helpdesk environment and be adept at problem-solving. A good grasp of our client's products or services is beneficial. This is a hybrid role, meaning you will be expected to work from the office on certain days for team collaboration and specific tasks, with the flexibility of remote work on other days. You must be comfortable working in both environments. Our client values its customers and is looking for individuals who are empathetic, proactive, and committed to providing a positive customer experience. Your ability to de-escalate situations and find satisfactory solutions will be key. This position offers opportunities to learn and grow within a supportive customer-focused team. Responsibilities:
- Responding to customer inquiries via phone, email, and live chat.
- Troubleshooting and resolving customer issues effectively and efficiently.
- Providing clear and concise information about products and services.
- Documenting customer interactions and updating customer records in the CRM.
- Escalating complex issues to the appropriate departments when necessary.
- Gathering customer feedback and reporting common issues to management.
- Maintaining a high level of customer satisfaction.
- Adhering to company policies and procedures.
- Assisting with basic technical support for users.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in customer service, technical support, or a related field.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk systems.
- Ability to multitask and manage time effectively.
- Patient and empathetic attitude towards customers.
- Comfortable working in a hybrid office and remote environment.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
800001 Patna, Bihar
₹25000 month
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
We are seeking a highly motivated and customer-centric Customer Support Specialist to join our dynamic team in **Patna, Bihar**. The ideal candidate will be responsible for providing exceptional support to our diverse clientele, ensuring timely and effective resolution of inquiries and issues. This role is crucial in maintaining high customer satisfaction and fostering strong client relationships. Responsibilities include:
Qualifications:
This is a hybrid position, offering a blend of remote work and in-office collaboration, allowing for flexibility while maintaining team cohesion and direct interaction.
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and troubleshooting customer issues, providing clear and concise solutions.
- Educating customers on product features and functionalities.
- Escalating complex issues to the appropriate departments when necessary.
- Maintaining accurate records of customer interactions and transactions.
- Gathering customer feedback to help improve our services and products.
- Adhering to company policies and procedures while ensuring customer confidentiality.
- Collaborating with team members to share best practices and improve overall support quality.
- Participating in ongoing training sessions to stay updated on product knowledge and support techniques.
- Achieving key performance indicators (KPIs) related to customer satisfaction, response time, and resolution rate.
Qualifications:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills, with a patient and empathetic demeanor.
- Strong problem-solving abilities and the capacity to handle difficult situations gracefully.
- Proficiency in using CRM software and other support tools.
- Ability to multitask, prioritize, and manage time effectively.
- A positive attitude and a genuine desire to help customers.
- High school diploma or equivalent; college degree preferred.
- Familiarity with (mention a relevant industry, e.g., fintech or e-commerce) is a plus.
This is a hybrid position, offering a blend of remote work and in-office collaboration, allowing for flexibility while maintaining team cohesion and direct interaction.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
800001 Patna, Bihar
₹300000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their dynamic team. This role is fully remote, offering the flexibility to work from anywhere. You will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. Your responsibilities will include troubleshooting technical issues, answering product-related questions, processing orders or returns, and ensuring customer satisfaction. The ideal candidate will have a passion for helping people, excellent communication skills, and a positive attitude. A minimum of 2 years of experience in a customer service or helpdesk role is preferred. Strong problem-solving abilities and the capacity to multitask in a fast-paced environment are essential. You should be proficient with common software applications and have the ability to quickly learn new systems. The ability to empathize with customers and de-escalate challenging situations is crucial. You will be expected to maintain accurate customer records and document all interactions. Providing feedback to the team on common customer issues and suggesting improvements to processes will also be part of your role. This position requires strong attention to detail and the ability to work independently with minimal supervision. A reliable internet connection and a quiet workspace are necessary for this remote position. You will be part of a collaborative team that values customer experience and strives for continuous improvement. Comprehensive training on products and services will be provided. This is a great opportunity for individuals who enjoy interacting with people and are dedicated to delivering outstanding service.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues efficiently.
- Provide accurate information about products and services.
- Process orders, returns, and exchanges as needed.
- Maintain customer records and document all interactions.
- Escalate complex issues to appropriate departments.
- Ensure customer satisfaction and build positive relationships.
- Identify opportunities to improve the customer experience.
- 2+ years of experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently in a remote setting.
- Customer-focused attitude and a passion for service.
- High school diploma or equivalent.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Lead
800001 Patna, Bihar
₹35000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Lead to manage and guide their customer service team. This role is based in the office, requiring strong leadership and direct interaction with the team. You will be responsible for ensuring the delivery of exceptional customer service, resolving complex customer issues, and training and mentoring support agents. Key responsibilities include handling escalated customer inquiries, monitoring service levels and key performance indicators (KPIs), implementing customer service policies and procedures, and identifying areas for improvement in customer support processes. The ideal candidate will have a proven track record in customer service management, excellent problem-solving skills, and a deep commitment to customer satisfaction. Strong communication, leadership, and conflict resolution abilities are essential. You will work closely with other departments to address customer feedback and ensure a seamless customer experience across all touchpoints. We are seeking an individual who can motivate a team, maintain high service standards, and contribute to building strong customer relationships. Your ability to analyze customer data and trends to inform strategic decisions will be valuable. This position offers an opportunity to make a significant impact on customer loyalty and brand reputation by leading a high-performing support team. You will be instrumental in developing training programs and ensuring the team is equipped with the knowledge and skills to excel. The focus is on providing hands-on leadership and ensuring operational excellence within the customer service department. We value proactive problem-solvers who are dedicated to fostering a positive and supportive team environment. Your role is crucial in maintaining our client's commitment to outstanding customer care.
Responsibilities:
Responsibilities:
- Lead and manage the customer support team to deliver exceptional service.
- Handle and resolve escalated customer complaints and inquiries.
- Monitor customer service performance metrics and implement improvements.
- Train and mentor customer support representatives.
- Develop and update customer service policies and procedures.
- Analyze customer feedback to identify trends and areas for enhancement.
- Collaborate with other departments to ensure customer satisfaction.
- Maintain a positive and productive team environment.
- Ensure efficient and timely resolution of customer issues.
- Bachelor's degree in a relevant field or equivalent experience.
- Minimum of 4 years of experience in customer service, with at least 2 years in a leadership role.
- Proven experience in managing and motivating customer support teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Ability to handle difficult customer situations with professionalism.
- Experience with customer relationship management (CRM) software.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
800001 Patna, Bihar
₹35000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Join our client's dedicated support team as a Customer Support Specialist in Patna, Bihar, IN . We are looking for empathetic and solution-oriented individuals to provide exceptional assistance to our valued customers. In this role, you will be the first point of contact for customer inquiries, technical issues, and general support requests. Your primary goal will be to resolve customer concerns efficiently and effectively, ensuring a positive customer experience. Key responsibilities include responding to customer queries via phone, email, and chat, troubleshooting technical problems, guiding users through product features, and escalating complex issues to the appropriate departments. You will maintain detailed records of customer interactions and resolutions in our CRM system. We seek candidates with excellent communication and interpersonal skills, a patient demeanor, and a strong ability to multitask. Previous experience in a customer service or helpdesk environment is highly desirable. Familiarity with ticketing systems and customer relationship management software will be an advantage. The role requires a proactive approach to identifying common customer pain points and suggesting improvements to our support processes and documentation. You will also play a crucial role in gathering customer feedback to inform product development and service enhancements. Our client values a team-oriented environment where collaboration and mutual support are encouraged. This is a fantastic opportunity to build a career in customer service with a company committed to client satisfaction. Be prepared to handle a variety of customer needs and contribute to a positive and supportive work atmosphere.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
800001 Patna, Bihar
₹30000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their growing team in Patna, Bihar, IN . This role is vital in ensuring exceptional customer satisfaction by providing timely and effective support across various communication channels. The Customer Support Specialist will be responsible for responding to customer inquiries via phone, email, and chat, resolving issues, and providing accurate product or service information. Key duties include troubleshooting customer problems, guiding them through product features, processing orders or returns, and escalating complex issues to the appropriate departments when necessary. You will be expected to maintain detailed records of customer interactions and transactions, document all customer feedback, and contribute to the improvement of customer service processes. The ideal candidate will possess outstanding communication skills, a patient and empathetic approach, and a strong ability to multitask and manage time effectively. Proficiency in CRM software and helpdesk ticketing systems is highly desirable. A minimum of 2 years of experience in a customer service or helpdesk role is preferred. This hybrid position offers a balance of in-office collaboration and remote work flexibility, providing a supportive and dynamic work environment where you can make a real impact.
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6
Customer Support Specialist
800002 Patna, Bihar
₹30000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a dedicated Customer Support Specialist to join their team. This hybrid role offers a blend of remote work and in-office collaboration, providing flexibility while fostering team synergy. As a Customer Support Specialist, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service across various channels, including phone, email, and chat. You will be responsible for maintaining accurate customer records, documenting interactions, and escalating complex problems to the appropriate departments. The ideal candidate possesses excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. Proficiency in customer relationship management (CRM) software is a plus. You will need to be adept at understanding customer needs and providing timely and effective solutions. This role requires a commitment to customer satisfaction and the ability to work both independently and as part of a team. You will be expected to meet performance metrics related to response times, resolution rates, and customer satisfaction scores. Regular training and performance feedback will be provided to support your growth within the company. Join us to build lasting relationships with our valued customers and contribute to a positive brand experience.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
800001 Patna, Bihar
₹500000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
We are looking for a dedicated and empathetic Customer Support Specialist to join our fully remote team. In this vital role, you will be the primary point of contact for our customers, providing exceptional support and ensuring a positive experience with our products and services. You will handle customer inquiries via phone, email, and chat, troubleshoot issues, and resolve problems efficiently and effectively. The ideal candidate will have outstanding communication skills, a patient demeanor, and a strong ability to empathize with customers. This remote position requires self-motivation, excellent problem-solving abilities, and the capacity to work independently while being a valuable part of a collaborative team.
Key Responsibilities:
Qualifications:
This fully remote opportunity allows you to deliver outstanding customer service from anywhere, contributing significantly to our customer success initiatives and supporting our clients across the country, including those in and around Patna, Bihar .
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via multiple communication channels.
- Provide technical support and guidance on product usage.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Educate customers on product features and benefits.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to appropriate departments for resolution.
- Gather customer feedback and report it to relevant teams for service improvement.
- Adhere to company policies and procedures for customer support.
- Strive to achieve high levels of customer satisfaction and retention.
- Participate in ongoing training to enhance product knowledge and support skills.
Qualifications:
- High school diploma or equivalent; a college degree is a plus.
- Previous experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a remote setting.
- Proficiency with computers and various software applications.
- A reliable internet connection and a dedicated workspace for remote work.
- Ability to work independently and as part of a virtual team.
This fully remote opportunity allows you to deliver outstanding customer service from anywhere, contributing significantly to our customer success initiatives and supporting our clients across the country, including those in and around Patna, Bihar .
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Lead
800007 Patna, Bihar
₹500000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is seeking an experienced and customer-centric Customer Support Lead to manage their support operations in Patna, Bihar, IN . This is a fantastic opportunity to lead a team, enhance customer satisfaction, and contribute to the company's reputation for exceptional service.
As a Customer Support Lead, you will be responsible for overseeing the daily activities of the customer support team, ensuring timely and effective resolution of customer inquiries and issues. You will provide guidance, training, and coaching to support agents, fostering a positive and high-performing team environment. Key responsibilities include managing support channels (phone, email, chat), monitoring service levels, and ensuring adherence to company support policies and procedures. You will handle escalated customer complaints and complex cases, working towards swift and satisfactory resolutions.
You will play a crucial role in identifying trends in customer issues and providing feedback to product and development teams for service improvement. Developing and updating support knowledge bases and FAQs will also be part of your remit. Performance tracking and reporting on key customer support metrics, such as response times, resolution rates, and customer satisfaction scores (CSAT), will be essential. You will also be involved in hiring and onboarding new support team members.
We are looking for a candidate with a Bachelor's degree in any field, with a minimum of 3-5 years of experience in customer service or support roles, including at least 1-2 years in a supervisory or lead capacity. Excellent communication, problem-solving, and interpersonal skills are a must. A strong understanding of customer support best practices and experience with CRM software and helpdesk ticketing systems are required. The ability to remain calm and professional under pressure and to motivate a team effectively is crucial. If you are passionate about delivering outstanding customer experiences and leading a dedicated support team, we invite you to apply.
Responsibilities:
As a Customer Support Lead, you will be responsible for overseeing the daily activities of the customer support team, ensuring timely and effective resolution of customer inquiries and issues. You will provide guidance, training, and coaching to support agents, fostering a positive and high-performing team environment. Key responsibilities include managing support channels (phone, email, chat), monitoring service levels, and ensuring adherence to company support policies and procedures. You will handle escalated customer complaints and complex cases, working towards swift and satisfactory resolutions.
You will play a crucial role in identifying trends in customer issues and providing feedback to product and development teams for service improvement. Developing and updating support knowledge bases and FAQs will also be part of your remit. Performance tracking and reporting on key customer support metrics, such as response times, resolution rates, and customer satisfaction scores (CSAT), will be essential. You will also be involved in hiring and onboarding new support team members.
We are looking for a candidate with a Bachelor's degree in any field, with a minimum of 3-5 years of experience in customer service or support roles, including at least 1-2 years in a supervisory or lead capacity. Excellent communication, problem-solving, and interpersonal skills are a must. A strong understanding of customer support best practices and experience with CRM software and helpdesk ticketing systems are required. The ability to remain calm and professional under pressure and to motivate a team effectively is crucial. If you are passionate about delivering outstanding customer experiences and leading a dedicated support team, we invite you to apply.
Responsibilities:
- Lead and manage the customer support team, ensuring high service quality.
- Oversee daily support operations and manage support channels.
- Train, coach, and mentor customer support agents.
- Handle escalated customer inquiries and resolve complex issues.
- Monitor support performance metrics and report on key indicators.
- Develop and maintain support documentation and knowledge bases.
- Collaborate with other departments to address customer feedback and improve services.
- Bachelor's degree in any discipline.
- 3-5 years of experience in customer support or a related field.
- 1-2 years of experience in a leadership or supervisory role.
- Proficiency in CRM software and helpdesk tools.
- Excellent communication, problem-solving, and interpersonal skills.
- Strong understanding of customer service principles and best practices.
This advertiser has chosen not to accept applicants from your region.
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