93 Customer Facing Roles jobs in Patna

• Lead, train, and mentor a team of customer support representatives, fostering a positive and productive work environment.
• Oversee daily customer support operations, ensuring timely and effective resolution of inquiries via phone, email, and chat.
• Develop and implement customer service policies and procedures to enhance customer experience.
• Monitor customer support metrics (e.g., response time, resolution rate, customer satisfaction scores) and identify areas for improvement.
• Handle escalated customer issues and complaints with professionalism and efficiency.
• Collaborate with other departments to address customer feedback and improve product/service offerings.
• Create and maintain knowledge base articles and customer support documentation.
• Conduct regular team meetings to discuss performance, share updates, and provide coaching.
• Onboard and train new customer support staff.
• Ensure compliance with company standards and service level agreements (SLAs).
• Contribute to the development of training materials and customer service best practices.
• Act as a point of contact for complex customer inquiries and provide expert guidance.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a team lead or supervisory role.
• Proven ability to lead and motivate a team.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• A patient and empathetic approach to customer interactions.
• Experience in training and development is a plus.
• Familiarity with customer service operations in Patna, Bihar, IN is beneficial.

• Respond to customer inquiries via multiple channels (phone, email, chat) in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
• Process orders, returns, and exchanges according to established procedures.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify customer needs and help customers find what they are looking for.
• Gather customer feedback and report any recurring issues or suggestions to management.
• Stay up-to-date on product knowledge and company updates.
• Contribute to team efforts by sharing best practices and supporting colleagues.
• Ensure adherence to customer service standards and company guidelines.
• Participate in ongoing training sessions to enhance skills and product knowledge.

• High school diploma or equivalent; Bachelor's degree is a plus.
• Proven experience in a customer service or call center role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer relationship management (CRM) software and helpdesk systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and a dedicated workspace for remote work.
• Familiarity with common software applications (e.g., Microsoft Office Suite).
• A commitment to providing outstanding customer support.

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Provide clear and concise information about company products and services.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Assist with customer onboarding and provide basic product training.
• Adhere to company policies and procedures while ensuring customer satisfaction.
• Collaborate with team members to share best practices and enhance service quality.
• Contribute to knowledge base articles and FAQs to empower customers and support staff.
• Proactively engage with customers to gather feedback and identify areas for improvement.

• High school diploma or equivalent; associate's degree or higher preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication, listening, and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems and helpdesk software is a plus.
• Patience and empathy when dealing with customer concerns.
• Ability to work independently and as part of a team.
• Comfortable with a hybrid work schedule, commuting to the Patna, Bihar, IN office as required.

• Leading and managing a team of customer service representatives, ensuring adherence to service level agreements (SLAs) and quality standards.
• Developing and implementing customer support strategies and processes to enhance customer satisfaction and retention.
• Handling escalated customer issues and providing timely and effective resolutions.
• Training and onboarding new customer support staff, ensuring they are well-equipped to handle customer inquiries.
• Monitoring customer interactions and providing regular feedback and coaching to team members.
• Analyzing customer feedback and support data to identify trends and areas for improvement.
• Collaborating with product and engineering teams to communicate customer needs and insights.
• Maintaining accurate customer records and documentation within the CRM system.
• Developing and updating knowledge base articles and support documentation.
• Ensuring a consistent and positive brand experience for all customers.

About Reframe

Reframe is the #1 app to help people cut back or quit drinking by combining neuroscience, psychology, and real human support. We’re on a mission to help millions transform their relationship with alcohol and live more empowered, connected, and fulfilling lives.

At Reframe, we believe recovery and transformation look different for everyone and so does great support. That’s where you come in.

About the Role

We’re looking for a Customer Support Specialist who doesn’t just answer tickets , you solve problems, bring empathy, and make someone’s day better with every interaction. This role is perfect for someone who loves their job, thrives on helping others, and feels energized by the small wins that create big impact.

As a core member of our support team, you’ll be on the frontlines of the Reframe experience : answering user questions, troubleshooting app issues, and ensuring every Reframer feels heard and supported. You’ll also work cross-functionally with product, engineering, and coaching teams to continuously improve our platform and user experience.

What You’ll Do

• Respond to customer inquiries via email, in-app chat, and other support channels with empathy, clarity, and efficiency
• Troubleshoot technical issues, bugs, and user concerns and communicate solutions clearly
• Track common issues and flag trends to help improve the platform experience
• Collaborate with product and tech teams to escalate user feedback and find better solutions
• Serve as the voice of the customer, advocating for their needs across internal teams
• Maintain internal knowledge bases and help docs
• Jump into team meetings and contribute ideas for how we can make Reframe even better

 You’re a Great Fit If You

• LOVE HELPING PEOPLE
• Thrive in a fast-paced, mission-driven environment
• Are an excellent communicator (written and verbal) with high emotional intelligence
• Are a natural problem-solver who loves untangling confusion and creating clarity
• Are tech-savvy and quick to learn new tools and systems
• Are organized, dependable, and responsive, your follow-up game is strong
• Take initiative and own your work, but love collaborating as part of a team
• Feel energized working at the intersection of wellness, tech, and behavior change
• Open to recent graduates or candidates with 1+ years of experience in a customer-facing role

 Bonus Points If You

• Have previous customer support or community experience in a tech or wellness company
• Have a personal interest in mental health, coaching, recovery, or behavior change
• Are excited about Reframe’s mission and want to help us grow
• Hold a Master’s degree from an accredited university in the United States
• Are based in India

 Why Join Reframe?

• Be part of a passionate, mission-driven team changing lives at scale
• Work in a high-impact role where your voice and ideas are valued
• Join a collaborative and supportive workplace where people truly love what they do
• Competitive salary + growth opportunities

Role Description

This is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical problems, and providing technical support. Additionally, the specialist will track and analyze customer interactions and feedback to improve service quality.

Qualifications

• Customer Support and Customer Satisfaction skills
• Interpersonal Skills
• Technical Support skills
• Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the education technology industry is a plus
• Bachelor's degree in a relevant field is preferred

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month