15,300 Customer Feedback jobs in India

WELCOME FRESHER'S

About the Company:-

Hi Folks,

Greetings for the day! I am pleased to inform you that Teleperformance Global India, a French-based MNC, is offering an exciting opportunity for you to join our team.

About the Role

Job Title: Customer Service

Domain: Voice / NON -VOICE Process

Experience: 0-1 Year(s)

Location: Mumbai -Malad

Shift: 7:00AM -11:00PM (Any 9 Hours)

Responsibilities

• Provide high-quality customer support via various channels (phone, email, chat, etc.).
• Address customer inquiries related to products or services in a timely and professional manner.
• Resolve customer issues and complaints effectively, ensuring satisfaction.
• Assist in the sales process by providing product information and support to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the sales team to enhance customer experience and service delivery.
• Handle escalations and ensure customer satisfaction at every touchpoint.

Qualifications

Education : Graduate- Fresher can Apply / Undergraduate -With 6 months Experience

If you're interested, please share your updated CV with me at

Share below details:

• Name -
• Education-
• Location-
• Experience-
• CTC-
• ECTC-
• Notice period -

Looking forward to hearing from you.

hashtag#CustomerService hashtag#Salesdomain hashtag#Customerhandling hashtag#CutomerSupport hashtag#CustomerIntraction hashtag#EscalationHandling

``

Key Responsibilities:

• Handle customer queries via email and chat
• Communicate effectively with international (UK) clients
• Coordinate with internal teams and delivery partners to resolve issues
• Maintain quality and productivity standards
• Track and implement feedback from leads

Key Skills:

• Email & Chat Support
• International Client Handling
• Communication Skills
• Basic Excel
• Problem Solving

Qualification:

Any graduate with 1-2 years of relevant experience in customer support

• URGENT OPENING FOR DC (DEBIT CARD) UPGRADE PROCESS

• SUNDAY FIXED OFF

• AMAZING INCENTIVES

• QUALIFICATION- 12th PASS

• Salary - UPTO 21K IN-HAND

• Timing - 10 to 7

• Note:- GOOD Communication

Required Candidate profile

Min qualification- HSC

To schedule your interview Call or send your CV through WhatsApp (number mentioned below)

HR Omkar:

Perks and benefits

Incentives and growth opportunities.

We are looking the candidate with excellent communication skills and good computer literacy.

Job Responsibilities:

1. Outbound calls & Ito insurances for claim status and eligibility verification.

2. Calling the insurance carriers based on the appointment received by the clients.

3. Calling insurance companies to get the status of the unpaid claims.

4. Willing to work in any process pertaining to voice based on the requirement.

5. Maintain the individual daily logs.

6. Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.

7. Work cohesively in a team setting, Assist team members to achieve shared goals.

8. Communication / Issue escalation to seniors if there is any in a timely manner.

Job Types: Full-time, Permanent

Pay: ₹10, ₹28,649.30 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person

Job Responsibilities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control

HR

Subhijeetsingh

Job description

Job Title: Senior Customer Service Representative

Location: Bangalore

Department: Customer Service

Reports To: Customer Service Manager

Job Type: Full Time.

Job Summary:

We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills.

Key Responsibilities:

• Provide high-level support to customers through various channels phone, email, chat, etc.
• Resolve escalated customer complaints and issues efficiently and professionally.
• Assist in developing customer service policies and procedures to enhance customer satisfaction.
• Mentor and support junior customer service staff, offering guidance and training as needed.
• Monitor and analyze customer feedback and service metrics to identify areas for improvement.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Participate in process improvement initiatives and recommend solutions for operational efficiency.
• Assist with onboarding and training of new customer service team members.
• Stay updated on product knowledge, industry trends, and best practices in customer service.

Contact Point :

Sonali

Vaishnavi

Jeevitha

Roshni

Pallavi

Navya

Aditya

Mallik

Jaffer

• Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
• Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
• Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
• Meet call handling quotas and individual and team sales targets
• Gather and analyse client data to identify possible products or services to recommend to management
• Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
• Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
• Follow communication protocols, rules, and policies

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Work Location: In person

Job Description – Customer Support & Sales Admin (Cross-Functional)

Location: Kolkata, India

Process: ELD (Electronic Logging Device) – Selling & After-Service (BPO Process)

Position Type: Full-time | Flexible Shifts (Day/Night)

Age Requirement: 35–40 Years

Role Overview

We are seeking a dynamic and experienced Customer Support & Sales Admin to oversee cross-functional responsibilities across customer support, sales, and administration in our Kolkata BPO – ELD process. The ideal candidate should be capable of managing people, ensuring smooth workflow across departments, and driving performance as per company standards. This role demands leadership, adaptability, and strong process management skills in both sales and after-service support.

Key Responsibilities

• Cross-Functional Coordination:
• Act as a bridge between Customer Support, Sales, and Admin teams to ensure seamless operations.
• Adapt to different departmental needs and shift timings (rotational day/night).
• Team Management & Supervision:
• Assign tasks and monitor performance of team members to ensure timely delivery.
• Motivate, guide, and discipline staff as per company process requirements.
• Ensure adherence to ELD compliance, scripts, and service protocols.
• Sales & After-Service Handling:
• Support the sales process with lead allocation, tracking, and follow-ups.
• Oversee after-sales support, ensuring quality service and customer satisfaction.
• Manage escalations and resolve customer concerns effectively.
• Process Monitoring & Reporting:
• Maintain accurate records of sales, support logs, and admin reports.
• Analyze performance data and prepare reports for management.
• Ensure compliance with company policies and BPO industry standards.
• Administrative Functions:
• Support HR/Admin in attendance monitoring, shift scheduling, and discipline.
• Coordinate with IT/Admin for infrastructure or technical requirements.
• Uphold organizational values, discipline, and cultural alignment across shifts.

Requirements

• Age: 35–40 years
• Education: Graduate in any discipline (MBA/PGDM preferred).
• Experience:
• 8–12 years in BPO/Call Center operations (Sales + Customer Support).
• Minimum 3 years in a supervisory/admin role.
• Skills & Competencies:
• Strong people management & cross-functional leadership skills.
• Proven track record in sales process handling and after-service.
• Excellent communication (English mandatory; Hindi/Bengali preferred).
• Process-oriented mindset with ability to enforce compliance.
• Flexibility to work in rotational shifts (including night shifts).
• High adaptability in managing multiple departments simultaneously.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

Speak with the employer