13,755 Customer Inquiries jobs in India

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to our products/services.
• Guide customers through product features and functionalities.
• Escalate unresolved issues to appropriate teams or senior support staff.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Provide feedback to product and development teams based on customer interactions.
• Contribute to the creation and maintenance of knowledge base articles.
• Ensure a high level of customer satisfaction and service quality.

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in customer service or technical support.
• Strong understanding of troubleshooting methodologies.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Proficiency in using support ticketing systems and CRM software.
• Patience, empathy, and a customer-centric attitude.

HR (Name& contact): Anoushka;

Dear Candidate,

we are hiring for Customer service executive (Inbound Calls) please see the job details below

• No Sales
• No targets
• Attending inbound customer calls
• Handling & resolving customer queries
• Maintaining data

Desired candidate profile:

• Good communication skills
• Willingness to achieve highest customer satisfaction

Working days & timings - 6 days working ;8am to (any 9hrs of the shift will be assigned)

Job Title: Telecaller (Inbound & Outbound Calls)

About Us:

We are a diversified business group with services in news media, real estate, home services, and interiors. To expand our customer base and maintain strong client relations, we are looking for an energetic Telecaller to join our growing team.

Job Description:

We are seeking a Telecaller who will handle both inbound and outbound calls, explain our services to potential customers, follow up on leads, and maintain proper call records. The ideal candidate should have good communication skills, a positive attitude, and the ability to convert inquiries into customers.

Key Responsibilities:

• Make outbound calls to potential and existing clients to explain services.
• Handle inbound customer calls and provide accurate information.
• Follow up on leads provided by the marketing/sales team.
• Maintain a call log and update customer database regularly.
• Generate appointments for the sales/operations team.
• Build positive relationships with customers through professional communication.

Requirements:

• Minimum 10th/12th pass (Graduate preferred).
• Excellent verbal communication skills (Hindi/Odia/English depending on client base).
• Basic computer knowledge (MS Office, CRM software preferred).
• Prior experience in telecalling, BPO, or customer service is an advantage.
• Persuasive, confident, and target-oriented mindset.

Salary: ₹8,000 – ₹5,000/month (Fixed + Incentives based on performance)

Work Type: Full-time, 6 days/week

Location: Nayapalli, Bhubaneswar

Why Join Us:

• Stable job with performance-based incentives.
• Opportunity to work across multiple business sectors.
• Training and growth opportunities in sales & customer handling.
• Friendly and supportive work environment.

Job Type: Full-time

Pay: ,000.00 per month

Language:

• Hindi (Required)
• English (Required)
• Odia (Required)

Work Location: In person

Responsibilities:

* Handle incoming/outgoing calls from usa

* Free room to stay / free food and other stuff

salary- 40k -60k + bonus

Whatsapp

Company Description

ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to over 75 global brands, including Fortune 100 and 500 companies. For more than 30 years, we have been driving superior customer and business outcomes across various industries such as Healthcare, Media, Telecom, Retail, and Financial Services. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact. Supported by over 23,000 colleagues and more than 25 engagement hubs worldwide, our innovative solutions solve persistent customer experience challenges, making life easier for millions of consumers.

Fresher Hiring |
ResultsCX
– Bellandur, Bangalore

Are you a fresher looking to start your career in a US healthcare international voice process?

We at ResultsCX are hiring enthusiastic candidates for the role of Customer Support Executive

Location: Bellandur, Bangalore

Shift: US Night Shift

Eligibility: Any graduate or undergraduate with excellent English communication skills

What You'll Do:

• Handle customer calls for US healthcare clients

• Resolve queries and provide quality support

• Work in a dynamic, growth-oriented environment

• Assist customers with healthcare-related queries.

• Maintain accurate records of interactions in the system.

Why Join ResultsCX?

Training provided

Great work culture & career growth

Opportunity to work in an international process

Interested?

Send your resume to

or DM me directly for quick screening

Company Description

ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to over 75 global brands, including Fortune 100 and 500 companies. For more than 30 years, we have been driving superior customer and business outcomes across various industries such as Healthcare, Media, Telecom, Retail, and Financial Services. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact. Supported by over 23,000 colleagues and more than 25 engagement hubs worldwide, our innovative solutions solve persistent customer experience challenges, making life easier for millions of consumers.

Role Description

This is a full-time, on-site role for a Customer Support Service representative. The role is located in Bengaluru. The Customer Support Service representative will be responsible for handling customer inquiries, providing technical support, ensuring customer satisfaction, and addressing customer concerns. Day-to-day tasks include resolving customer issues, offering product and service information, and maintaining a high level of professionalism and empathy while interacting with customers.

Qualifications

• Customer Support and Customer Satisfaction skills
• Strong Interpersonal Skills
• Technical Support and Analytical Skills
• Excellent written and verbal communication skills
• Ability to handle challenging situations and resolve conflicts effectively
• Experience in a customer service role, preferably in a similar industry
• High school diploma or equivalent; a bachelor's degree is a plus

We are urgently hiring for Customer Support Service Executive with 2 to 5 years of experience candidate at Mundra location for leading CFS company

Interested candidates can apply here or contact below

Hely -

Job Title: Customer Service Support Executive

Location: Sasewadi, Pune

Experience: 1-3 Years

Role Summary:

The Service Support Engineer (Hotline) will be responsible for handling material movement

(inward & outward), validating complaints, providing remote technical guidance, coordinating with engineers/dealers, and ensuring timely resolution of customer issues. This role requires strong technical troubleshooting ability, effective communication, and documentation skills to reduce downtime and improve first-time resolution rate (FTR).

Key Responsibilities

1. Material Inward & Outward Management:

• Record faulty material received from sites with complete details (site, dealer, product

issue).

• Handover faulty material to QA Department for inspection and analysis.
• Maintain an Excel tracker for material sent to engineers/sites with details of site, description, quantity, dispatch date, invoice, and receiving engineer.
• Ensure proper packing and dispatch of material to avoid damage.

2. Complaint Validation & Resolution:

• Validate complaints on call with dealers before sending engineers.
• Ensure dealers arrange ladder, manpower, and site access to avoid wasted visits.
• Provide on-call technical guidance for minor issues (e.g., wiring polarity, fuse replacement, driver reset).
• Guide dealers for signage display issues (brightness, rate display, error resets).

3. Coordination & Customer Support:

• Coordinate with local electricians when company engineers are unavailable.
• Standardize and negotiate electrician charges within approved cost limits.
• Follow up with dealers to confirm closure of complaints after site work.
• Escalate unresolved or critical issues to the relevant department.

4. Documentation & Reporting:

• Maintain systematic records of material inward/outward, complaint validation, and

resolution status.

• Prepare daily/weekly MIS reports for management review.
• Track first-time resolution (FTR) and identify areas of improvement.

5. Coordination with Internal Department:

• Coordination with Design, Quality & Production Department for sample submission and complaint resolution.

6. Site Visit:

• On site visit to for site rectification to near by area in case required.

Required Skills & Competencies

• Technical Knowledge: Basic understanding of electrical/electronic systems, signage

displays, and QA processes.

• Software Proficiency: MS Excel & Jira entry for tracking and complaints.
• Communication Skills: Strong verbal and written communication to guide dealers and

engineers effectively.

• Problem-Solving: Ability to troubleshoot technical issues remotely and minimize site visits.
• Coordination & Negotiation: Skill in liaising with dealers, engineers, and local electricians cost-effectively.
• Customer Service Orientation: Proactive in ensuring quick resolution and minimal downtime.
• Behavioral Skills: Attention to detail, accountability, teamwork, and ability to handle multiple complaints under pressure.

Educational Qualification & Experience

• Diploma/Degree in Electrical, Electronics, or related field.
• 1–3 years of experience in customer support, service coordination, or hotline technical

support (preferred in manufacturing, signage, or electrical equipment industry).

Job Types: Full-time, Permanent

Pay: ₹18, ₹22,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Key Responsibilities:

• Handle inbound and outbound calls related to healthcare services.
• Service customers seeking support with their monthly healthy benefit package.
• This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
• Customers will seek help with replacement cards, balance checks, and contact information updates.
• Successful associates can distinguish varying levels of customer complexity & communicate effectively.
• Ensure compliance with HIPAA and other healthcare regulations.
• Resolve customer queries efficiently while maintaining professionalism.
• Maintain records of patient interactions and escalate complex cases when needed.

Required Skills:

• Strong verbal and written communication skills.
• Ability to handle customer inquiries with empathy and professionalism.
• Basic knowledge of healthcare processes and medical terminologies (preferred).
• Problem-solving and multitasking abilities.
• Cognitive and Behavioral Assessment: Traitify Medium or High
• Language Proficiency: Emmersion B1 CEFR score
• Typing Test: 25 WPM at 95% accuracy
• Familiarity with CRM software or call center tools (a plus).

Educational Qualification:

• Bachelors degree in any field.

Official Site: Digital Customer Experience Solutions with Human Touch | ResultsCX

Walk-in starts from 29th Sep, 2025

Timings 11Am to 4PM