704 Customer Intelligence jobs in India
Manager - Marketing Competitive intelligence
Posted 3 days ago
Job Viewed
Job Description
**Sun Pharma, Mumbai, India (Princeton, NJ)**
Sun Pharma is committed to building a **_world class commercial team_** of passionate, ethical, and credible professionals that are committed to winning the right way and are accountable to their assigned objectives. We will focus on our customers needs, and bring them the highest possible level of service at all times.
**SUMMARY:**
+ The Manager, Marketing CI monitoring & strategy is responsible for monitoring the competitive landscape across our dermatology, oncology and opthamology businesses
+ The role will be key in building a common understanding of how we approach CI gathering and in building a repository of CI that can help build strategy & brand plans
+ This individual will also need to understand how future competitors will impact our existing business
**KEY RESPONSIBILITIES:**
+ The Marketing Manager CI Monitoring & Strategy reports into the SVP, Innovative Products
+ Responsible for creating, implementing a successful comprehensive competitive intelligence resource
+ By brand, create a comprehensive current and future landscape resource with clear implications for our brands. This should be kept current throughout the year
+ Accountable for ensuring brand teams have the most current competitive intelligence and clearly understand what is coming and how it impacts them
+ Directs internal and external resources to quickly assess new markets for brand teams and BD assessments
+ Works closely with Market Analytics team to assess the impact of new and future competitors on our brands
+ Support the countries and Global in building brand plans with CI and impact assessment
+ Is the subject matter expert on the market landscape and competitive intelligence for categories where we compete
+ Spends time in the field with reps and customers regularly and owns KOL relationships where appropriate
+ Actively participates in key industry conferences to engage with customers and stay current with those relationships, competitors and market dynamics (1-2 per year)
+ Participates in and actively presents at Global Brand Team meetings
+ Share learnings with senior leadership at internal meetings
+ Facilitates, or co-leads regular Competitive Scenario Planning Workshops to improve overall CI knowledge
**EDUCATION, EXPERIENCE & KNOWLEDGE:**
+ Bachelors degree and a minimum of 5 years pharmaceutical/biotech commercial experience
+ Additional experience in market research and/or oncology experience an asset
+ Individual must have brand planning andvendor management experience.
+ The ideal candidate will demonstrate a strong passion for creating well-differentiated and disruptive brands.
+ Must have good oral and written communication skills, and be well versed in Microsoft Office applications (PowerPoint, Excel etc.)
**PERSONAL SKILLS/ATTRIBUTES:**
+ Must possess the ability to manage projects
+ Must be an autonomous worker who can deliver on deadlines
+ Must have a positive attitude and be adaptable to a dynamic environment without losing focus on business goals.
+ Be a strong and dependable team player who builds trust with management and their team.
+ Must be transparent, ethical, and honest, and foster a culture of the same within their team.
+ Must be collaborative and willing to actively participate in Global Brand Team meetings
**TRAVEL REQUIREMENTS:**
+ Some travel to international congresses (1-2 per year) and to the US office 1-2 times per year possibly in conjunction with congresses
+ Willing to work across time zones with reasonable parameters
**INTERACTIONS WITH OTHERS:**
Should be a good team player who can work across teams and execute on clear direction. Will be expected to be in Global Brand Teams and some management meetings as appropriate
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives:**
Sun Pharmaceuticals Industries, Inc. (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
Manager - Marketing Competitive intelligence
Posted today
Job Viewed
Job Description
Manager, Marketing – CI monitoring & strategy – Innovative Products Business Unit
Sun Pharma, Mumbai, India (Princeton, NJ)
Sun Pharma is committed to building a world class commercial team of passionate, ethical, and credible professionals that are committed to winning the right way and are accountable to their assigned objectives. We will focus on our customer’s needs, and bring them the highest possible level of service at all times.
SUMMARY:
KEY RESPONSIBILITIES:
EDUCATION, EXPERIENCE & KNOWLEDGE:
PERSONAL SKILLS/ATTRIBUTES:
TRAVEL REQUIREMENTS:
INTERACTIONS WITH OTHERS:
Should be a good team player who can work across teams and execute on clear direction. Will be expected to be in Global Brand Teams and some management meetings as appropriate
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives:
Sun Pharmaceuticals Industries, Inc. (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Customer Insights & Research Manager
Posted 5 days ago
Job Viewed
Job Description
Job Title:
Customer Insights & Research Manager
Location:
Bangalore (Remote)
Department:
WEN Product
About Wadhwani Foundation: Wadhwani Foundation is a global, technology-driven not-for- profit organization dedicated to accelerating economic growth and creating large-scale job opportunities through entrepreneurship, innovation, and skill development. Operating in over 25 emerging economies across Asia, Africa, and Latin America, our mission is ambitious: enabling the creation of 10 million jobs and facilitating placements for 25 million people by 2030.
Our team operates with a startup mindset—fast-paced, flexible, and highly innovative. We believe in creating seamless, impactful, and user-centric technology solutions to empower entrepreneurs globally.
Role Overview:
We are seeking a highly motivated Manager for Customer Insights and Research to join our product team. In this role, you will focus on understanding and capturing customer needs, behaviour and feedback through structured research and surveys. Your insights will directly influence our product development and program enhancements, ensuring we remain responsive and impactful.
Key Responsibilities:
Customer Research s Insights:
- Design, conduct, and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedbacksessions for all products of Wadhwani foundation.
- Identify customer needs, pain points, preferences, and analyse user behavior to support product development and improvement.
- Compile research findings into clear, actionable insights for cross-functional teams.
Survey Design s Execution:
- Identify and develop effective survey instruments tailored to specific research goals.
- Oversee the end-to-end execution of surveys, ensuring high response rates and data integrity.
- Manage and analyse survey data to uncover meaningful trends and actionable insights.
Stakeholder Collaboration:
- Work closely with product managers, designers, engineers, and program teams to integrate research findings into product and service enhancements.
- Clearly communicate research insights and recommendations to internal stakeholders through presentations, reports, and dashboards.
Data Management s Reporting:
- Maintain organized records of research data, ensuring accuracy and confidentiality.
- Prepare detailed research reports highlighting critical insights, trends, and strategic recommendations.
Continuous Improvement:
- Continuously refine research methodologies and tools to enhance accuracy, reliability, and effectiveness.
- Stay informed about best practices in research methodologies and analytics tools, implementing innovations as appropriate.
Qualifications:
- Bachelor’s degree in business, Social Sciences, Psychology, Market Research, or a related field.
- 4+ years of experience conducting qualitative and quantitative research or customer insights in a product-focused organizations or a leading market research organisation.
- Proficiency in survey design tools (e.g., SurveyMonkey, Wufoo Qualtrics) and analytical tools (e.g., Excel, SPSS, R) and visualisation tools
- Exceptional analytical skills, attention to detail, and ability to interpret complex datasets.
- Strong communication and presentation skills with the ability to clearly articulate insights and recommendations to diverse stakeholders.
- Passionate about user experience, social impact, and using research to drive positive outcomes.
Why Join Us?
- Contribute directly to impactful global initiatives supporting entrepreneurship and economic growth.
- Be part of a collaborative, inclusive culture focused on innovation and excellence.
- Opportunity for professional growth within a globally recognized foundation.
- Engage with diverse stakeholders across multiple countries and sectors.
Customer insights & research manager
Posted today
Job Viewed
Job Description
Job Title:Customer Insights & Research ManagerLocation:Bangalore (Remote)Department:WEN ProductAbout Wadhwani Foundation: Wadhwani Foundation is a global, technology-driven not-for- profit organization dedicated to accelerating economic growth and creating large-scale job opportunities through entrepreneurship, innovation, and skill development. Operating in over 25 emerging economies across Asia, Africa, and Latin America, our mission is ambitious: enabling the creation of 10 million jobs and facilitating placements for 25 million people by 2030.Our team operates with a startup mindset—fast-paced, flexible, and highly innovative. We believe in creating seamless, impactful, and user-centric technology solutions to empower entrepreneurs globally.Role Overview:We are seeking a highly motivated Manager for Customer Insights and Research to join our product team. In this role, you will focus on understanding and capturing customer needs, behaviour and feedback through structured research and surveys. Your insights will directly influence our product development and program enhancements, ensuring we remain responsive and impactful.Key Responsibilities:Customer Research s Insights:Design, conduct, and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedbacksessions for all products of Wadhwani foundation.Identify customer needs, pain points, preferences, and analyse user behavior to support product development and improvement.Compile research findings into clear, actionable insights for cross-functional teams.Survey Design s Execution:Identify and develop effective survey instruments tailored to specific research goals.Oversee the end-to-end execution of surveys, ensuring high response rates and data integrity.Manage and analyse survey data to uncover meaningful trends and actionable insights.Stakeholder Collaboration:Work closely with product managers, designers, engineers, and program teams to integrate research findings into product and service enhancements.Clearly communicate research insights and recommendations to internal stakeholders through presentations, reports, and dashboards.Data Management s Reporting:Maintain organized records of research data, ensuring accuracy and confidentiality.Prepare detailed research reports highlighting critical insights, trends, and strategic recommendations.Continuous Improvement:Continuously refine research methodologies and tools to enhance accuracy, reliability, and effectiveness.Stay informed about best practices in research methodologies and analytics tools, implementing innovations as appropriate.Qualifications:Bachelor’s degree in business, Social Sciences, Psychology, Market Research, or a related field.4+ years of experience conducting qualitative and quantitative research or customer insights in a product-focused organizations or a leading market research organisation.Proficiency in survey design tools (e.g., Survey Monkey, Wufoo Qualtrics) and analytical tools (e.g., Excel, SPSS, R) and visualisation toolsExceptional analytical skills, attention to detail, and ability to interpret complex datasets.Strong communication and presentation skills with the ability to clearly articulate insights and recommendations to diverse stakeholders.Passionate about user experience, social impact, and using research to drive positive outcomes.Why Join Us?Contribute directly to impactful global initiatives supporting entrepreneurship and economic growth.Be part of a collaborative, inclusive culture focused on innovation and excellence.Opportunity for professional growth within a globally recognized foundation.Engage with diverse stakeholders across multiple countries and sectors.
Customer insights & research manager
Posted today
Job Viewed
Job Description
Job Title:Customer Insights & Research ManagerLocation:Bangalore (Remote)Department:WEN ProductAbout Wadhwani Foundation: Wadhwani Foundation is a global, technology-driven not-for- profit organization dedicated to accelerating economic growth and creating large-scale job opportunities through entrepreneurship, innovation, and skill development. Operating in over 25 emerging economies across Asia, Africa, and Latin America, our mission is ambitious: enabling the creation of 10 million jobs and facilitating placements for 25 million people by 2030.Our team operates with a startup mindset—fast-paced, flexible, and highly innovative. We believe in creating seamless, impactful, and user-centric technology solutions to empower entrepreneurs globally.Role Overview:We are seeking a highly motivated Manager for Customer Insights and Research to join our product team. In this role, you will focus on understanding and capturing customer needs, behaviour and feedback through structured research and surveys. Your insights will directly influence our product development and program enhancements, ensuring we remain responsive and impactful.Key Responsibilities:Customer Research s Insights:Design, conduct, and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedbacksessions for all products of Wadhwani foundation.Identify customer needs, pain points, preferences, and analyse user behavior to support product development and improvement.Compile research findings into clear, actionable insights for cross-functional teams.Survey Design s Execution:Identify and develop effective survey instruments tailored to specific research goals.Oversee the end-to-end execution of surveys, ensuring high response rates and data integrity.Manage and analyse survey data to uncover meaningful trends and actionable insights.Stakeholder Collaboration:Work closely with product managers, designers, engineers, and program teams to integrate research findings into product and service enhancements.Clearly communicate research insights and recommendations to internal stakeholders through presentations, reports, and dashboards.Data Management s Reporting:Maintain organized records of research data, ensuring accuracy and confidentiality.Prepare detailed research reports highlighting critical insights, trends, and strategic recommendations.Continuous Improvement:Continuously refine research methodologies and tools to enhance accuracy, reliability, and effectiveness.Stay informed about best practices in research methodologies and analytics tools, implementing innovations as appropriate.Qualifications:Bachelor’s degree in business, Social Sciences, Psychology, Market Research, or a related field.4+ years of experience conducting qualitative and quantitative research or customer insights in a product-focused organizations or a leading market research organisation.Proficiency in survey design tools (e.g., Survey Monkey, Wufoo Qualtrics) and analytical tools (e.g., Excel, SPSS, R) and visualisation toolsExceptional analytical skills, attention to detail, and ability to interpret complex datasets.Strong communication and presentation skills with the ability to clearly articulate insights and recommendations to diverse stakeholders.Passionate about user experience, social impact, and using research to drive positive outcomes.Why Join Us?Contribute directly to impactful global initiatives supporting entrepreneurship and economic growth.Be part of a collaborative, inclusive culture focused on innovation and excellence.Opportunity for professional growth within a globally recognized foundation.Engage with diverse stakeholders across multiple countries and sectors.
Customer insights & research manager
Posted today
Job Viewed
Job Description
Job Title:Customer Insights & Research ManagerLocation:Bangalore (Remote)Department:WEN ProductAbout Wadhwani Foundation: Wadhwani Foundation is a global, technology-driven not-for- profit organization dedicated to accelerating economic growth and creating large-scale job opportunities through entrepreneurship, innovation, and skill development. Operating in over 25 emerging economies across Asia, Africa, and Latin America, our mission is ambitious: enabling the creation of 10 million jobs and facilitating placements for 25 million people by 2030.Our team operates with a startup mindset—fast-paced, flexible, and highly innovative. We believe in creating seamless, impactful, and user-centric technology solutions to empower entrepreneurs globally.Role Overview:We are seeking a highly motivated Manager for Customer Insights and Research to join our product team. In this role, you will focus on understanding and capturing customer needs, behaviour and feedback through structured research and surveys. Your insights will directly influence our product development and program enhancements, ensuring we remain responsive and impactful.Key Responsibilities:Customer Research s Insights:Design, conduct, and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedbacksessions for all products of Wadhwani foundation.Identify customer needs, pain points, preferences, and analyse user behavior to support product development and improvement.Compile research findings into clear, actionable insights for cross-functional teams.Survey Design s Execution:Identify and develop effective survey instruments tailored to specific research goals.Oversee the end-to-end execution of surveys, ensuring high response rates and data integrity.Manage and analyse survey data to uncover meaningful trends and actionable insights.Stakeholder Collaboration:Work closely with product managers, designers, engineers, and program teams to integrate research findings into product and service enhancements.Clearly communicate research insights and recommendations to internal stakeholders through presentations, reports, and dashboards.Data Management s Reporting:Maintain organized records of research data, ensuring accuracy and confidentiality.Prepare detailed research reports highlighting critical insights, trends, and strategic recommendations.Continuous Improvement:Continuously refine research methodologies and tools to enhance accuracy, reliability, and effectiveness.Stay informed about best practices in research methodologies and analytics tools, implementing innovations as appropriate.Qualifications:Bachelor’s degree in business, Social Sciences, Psychology, Market Research, or a related field.4+ years of experience conducting qualitative and quantitative research or customer insights in a product-focused organizations or a leading market research organisation.Proficiency in survey design tools (e.g., Survey Monkey, Wufoo Qualtrics) and analytical tools (e.g., Excel, SPSS, R) and visualisation toolsExceptional analytical skills, attention to detail, and ability to interpret complex datasets.Strong communication and presentation skills with the ability to clearly articulate insights and recommendations to diverse stakeholders.Passionate about user experience, social impact, and using research to drive positive outcomes.Why Join Us?Contribute directly to impactful global initiatives supporting entrepreneurship and economic growth.Be part of a collaborative, inclusive culture focused on innovation and excellence.Opportunity for professional growth within a globally recognized foundation.Engage with diverse stakeholders across multiple countries and sectors.
Customer insights & research manager
Posted today
Job Viewed
Job Description
Job Title:Customer Insights & Research ManagerLocation:Bangalore (Remote)Department:WEN ProductAbout Wadhwani Foundation: Wadhwani Foundation is a global, technology-driven not-for- profit organization dedicated to accelerating economic growth and creating large-scale job opportunities through entrepreneurship, innovation, and skill development. Operating in over 25 emerging economies across Asia, Africa, and Latin America, our mission is ambitious: enabling the creation of 10 million jobs and facilitating placements for 25 million people by 2030.Our team operates with a startup mindset—fast-paced, flexible, and highly innovative. We believe in creating seamless, impactful, and user-centric technology solutions to empower entrepreneurs globally.Role Overview:We are seeking a highly motivated Manager for Customer Insights and Research to join our product team. In this role, you will focus on understanding and capturing customer needs, behaviour and feedback through structured research and surveys. Your insights will directly influence our product development and program enhancements, ensuring we remain responsive and impactful.Key Responsibilities:Customer Research s Insights:Design, conduct, and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedbacksessions for all products of Wadhwani foundation.Identify customer needs, pain points, preferences, and analyse user behavior to support product development and improvement.Compile research findings into clear, actionable insights for cross-functional teams.Survey Design s Execution:Identify and develop effective survey instruments tailored to specific research goals.Oversee the end-to-end execution of surveys, ensuring high response rates and data integrity.Manage and analyse survey data to uncover meaningful trends and actionable insights.Stakeholder Collaboration:Work closely with product managers, designers, engineers, and program teams to integrate research findings into product and service enhancements.Clearly communicate research insights and recommendations to internal stakeholders through presentations, reports, and dashboards.Data Management s Reporting:Maintain organized records of research data, ensuring accuracy and confidentiality.Prepare detailed research reports highlighting critical insights, trends, and strategic recommendations.Continuous Improvement:Continuously refine research methodologies and tools to enhance accuracy, reliability, and effectiveness.Stay informed about best practices in research methodologies and analytics tools, implementing innovations as appropriate.Qualifications:Bachelor’s degree in business, Social Sciences, Psychology, Market Research, or a related field.4+ years of experience conducting qualitative and quantitative research or customer insights in a product-focused organizations or a leading market research organisation.Proficiency in survey design tools (e.g., Survey Monkey, Wufoo Qualtrics) and analytical tools (e.g., Excel, SPSS, R) and visualisation toolsExceptional analytical skills, attention to detail, and ability to interpret complex datasets.Strong communication and presentation skills with the ability to clearly articulate insights and recommendations to diverse stakeholders.Passionate about user experience, social impact, and using research to drive positive outcomes.Why Join Us?Contribute directly to impactful global initiatives supporting entrepreneurship and economic growth.Be part of a collaborative, inclusive culture focused on innovation and excellence.Opportunity for professional growth within a globally recognized foundation.Engage with diverse stakeholders across multiple countries and sectors.
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Customer insights & research manager
Posted today
Job Viewed
Job Description
Job Title:Customer Insights & Research ManagerLocation:Bangalore (Remote)Department:WEN ProductAbout Wadhwani Foundation: Wadhwani Foundation is a global, technology-driven not-for- profit organization dedicated to accelerating economic growth and creating large-scale job opportunities through entrepreneurship, innovation, and skill development. Operating in over 25 emerging economies across Asia, Africa, and Latin America, our mission is ambitious: enabling the creation of 10 million jobs and facilitating placements for 25 million people by 2030.Our team operates with a startup mindset—fast-paced, flexible, and highly innovative. We believe in creating seamless, impactful, and user-centric technology solutions to empower entrepreneurs globally.Role Overview:We are seeking a highly motivated Manager for Customer Insights and Research to join our product team. In this role, you will focus on understanding and capturing customer needs, behaviour and feedback through structured research and surveys. Your insights will directly influence our product development and program enhancements, ensuring we remain responsive and impactful.Key Responsibilities:Customer Research s Insights:Design, conduct, and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedbacksessions for all products of Wadhwani foundation.Identify customer needs, pain points, preferences, and analyse user behavior to support product development and improvement.Compile research findings into clear, actionable insights for cross-functional teams.Survey Design s Execution:Identify and develop effective survey instruments tailored to specific research goals.Oversee the end-to-end execution of surveys, ensuring high response rates and data integrity.Manage and analyse survey data to uncover meaningful trends and actionable insights.Stakeholder Collaboration:Work closely with product managers, designers, engineers, and program teams to integrate research findings into product and service enhancements.Clearly communicate research insights and recommendations to internal stakeholders through presentations, reports, and dashboards.Data Management s Reporting:Maintain organized records of research data, ensuring accuracy and confidentiality.Prepare detailed research reports highlighting critical insights, trends, and strategic recommendations.Continuous Improvement:Continuously refine research methodologies and tools to enhance accuracy, reliability, and effectiveness.Stay informed about best practices in research methodologies and analytics tools, implementing innovations as appropriate.Qualifications:Bachelor’s degree in business, Social Sciences, Psychology, Market Research, or a related field.4+ years of experience conducting qualitative and quantitative research or customer insights in a product-focused organizations or a leading market research organisation.Proficiency in survey design tools (e.g., Survey Monkey, Wufoo Qualtrics) and analytical tools (e.g., Excel, SPSS, R) and visualisation toolsExceptional analytical skills, attention to detail, and ability to interpret complex datasets.Strong communication and presentation skills with the ability to clearly articulate insights and recommendations to diverse stakeholders.Passionate about user experience, social impact, and using research to drive positive outcomes.Why Join Us?Contribute directly to impactful global initiatives supporting entrepreneurship and economic growth.Be part of a collaborative, inclusive culture focused on innovation and excellence.Opportunity for professional growth within a globally recognized foundation.Engage with diverse stakeholders across multiple countries and sectors.
Customer insights & research manager
Posted today
Job Viewed
Job Description
Job Title:Customer Insights & Research ManagerLocation:Bangalore (Remote)Department:WEN ProductAbout Wadhwani Foundation: Wadhwani Foundation is a global, technology-driven not-for- profit organization dedicated to accelerating economic growth and creating large-scale job opportunities through entrepreneurship, innovation, and skill development. Operating in over 25 emerging economies across Asia, Africa, and Latin America, our mission is ambitious: enabling the creation of 10 million jobs and facilitating placements for 25 million people by 2030.Our team operates with a startup mindset—fast-paced, flexible, and highly innovative. We believe in creating seamless, impactful, and user-centric technology solutions to empower entrepreneurs globally.Role Overview:We are seeking a highly motivated Manager for Customer Insights and Research to join our product team. In this role, you will focus on understanding and capturing customer needs, behaviour and feedback through structured research and surveys. Your insights will directly influence our product development and program enhancements, ensuring we remain responsive and impactful.Key Responsibilities:Customer Research s Insights:Design, conduct, and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedbacksessions for all products of Wadhwani foundation.Identify customer needs, pain points, preferences, and analyse user behavior to support product development and improvement.Compile research findings into clear, actionable insights for cross-functional teams.Survey Design s Execution:Identify and develop effective survey instruments tailored to specific research goals.Oversee the end-to-end execution of surveys, ensuring high response rates and data integrity.Manage and analyse survey data to uncover meaningful trends and actionable insights.Stakeholder Collaboration:Work closely with product managers, designers, engineers, and program teams to integrate research findings into product and service enhancements.Clearly communicate research insights and recommendations to internal stakeholders through presentations, reports, and dashboards.Data Management s Reporting:Maintain organized records of research data, ensuring accuracy and confidentiality.Prepare detailed research reports highlighting critical insights, trends, and strategic recommendations.Continuous Improvement:Continuously refine research methodologies and tools to enhance accuracy, reliability, and effectiveness.Stay informed about best practices in research methodologies and analytics tools, implementing innovations as appropriate.Qualifications:Bachelor’s degree in business, Social Sciences, Psychology, Market Research, or a related field.4+ years of experience conducting qualitative and quantitative research or customer insights in a product-focused organizations or a leading market research organisation.Proficiency in survey design tools (e.g., Survey Monkey, Wufoo Qualtrics) and analytical tools (e.g., Excel, SPSS, R) and visualisation toolsExceptional analytical skills, attention to detail, and ability to interpret complex datasets.Strong communication and presentation skills with the ability to clearly articulate insights and recommendations to diverse stakeholders.Passionate about user experience, social impact, and using research to drive positive outcomes.Why Join Us?Contribute directly to impactful global initiatives supporting entrepreneurship and economic growth.Be part of a collaborative, inclusive culture focused on innovation and excellence.Opportunity for professional growth within a globally recognized foundation.Engage with diverse stakeholders across multiple countries and sectors.
Customer insights & research manager
Posted today
Job Viewed
Job Description
Job Title:Customer Insights & Research ManagerLocation:Bangalore (Remote)Department:WEN ProductAbout Wadhwani Foundation: Wadhwani Foundation is a global, technology-driven not-for- profit organization dedicated to accelerating economic growth and creating large-scale job opportunities through entrepreneurship, innovation, and skill development. Operating in over 25 emerging economies across Asia, Africa, and Latin America, our mission is ambitious: enabling the creation of 10 million jobs and facilitating placements for 25 million people by 2030.Our team operates with a startup mindset—fast-paced, flexible, and highly innovative. We believe in creating seamless, impactful, and user-centric technology solutions to empower entrepreneurs globally.Role Overview:We are seeking a highly motivated Manager for Customer Insights and Research to join our product team. In this role, you will focus on understanding and capturing customer needs, behaviour and feedback through structured research and surveys. Your insights will directly influence our product development and program enhancements, ensuring we remain responsive and impactful.Key Responsibilities:Customer Research s Insights:Design, conduct, and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedbacksessions for all products of Wadhwani foundation.Identify customer needs, pain points, preferences, and analyse user behavior to support product development and improvement.Compile research findings into clear, actionable insights for cross-functional teams.Survey Design s Execution:Identify and develop effective survey instruments tailored to specific research goals.Oversee the end-to-end execution of surveys, ensuring high response rates and data integrity.Manage and analyse survey data to uncover meaningful trends and actionable insights.Stakeholder Collaboration:Work closely with product managers, designers, engineers, and program teams to integrate research findings into product and service enhancements.Clearly communicate research insights and recommendations to internal stakeholders through presentations, reports, and dashboards.Data Management s Reporting:Maintain organized records of research data, ensuring accuracy and confidentiality.Prepare detailed research reports highlighting critical insights, trends, and strategic recommendations.Continuous Improvement:Continuously refine research methodologies and tools to enhance accuracy, reliability, and effectiveness.Stay informed about best practices in research methodologies and analytics tools, implementing innovations as appropriate.Qualifications:Bachelor’s degree in business, Social Sciences, Psychology, Market Research, or a related field.4+ years of experience conducting qualitative and quantitative research or customer insights in a product-focused organizations or a leading market research organisation.Proficiency in survey design tools (e.g., Survey Monkey, Wufoo Qualtrics) and analytical tools (e.g., Excel, SPSS, R) and visualisation toolsExceptional analytical skills, attention to detail, and ability to interpret complex datasets.Strong communication and presentation skills with the ability to clearly articulate insights and recommendations to diverse stakeholders.Passionate about user experience, social impact, and using research to drive positive outcomes.Why Join Us?Contribute directly to impactful global initiatives supporting entrepreneurship and economic growth.Be part of a collaborative, inclusive culture focused on innovation and excellence.Opportunity for professional growth within a globally recognized foundation.Engage with diverse stakeholders across multiple countries and sectors.