12,585 Customer Interaction jobs in India

Job Title: Customer Relations Specialist (B2B)

Location: Gurugram (Work from Office)

Working Days: Monday to Friday

Experience Required: 1–3 years (Must have B2B Sales/Client Management experience)

Industry: EdTech / SaaS

Qualification : B.Tech + MBA

About the Role:

We are looking for a proactive and customer-focused Customer Relations Executive who has hands-on experience in handling B2B clients. You will be responsible for nurturing existing client relationships, resolving issues promptly, and ensuring a seamless experience for our partners.

Key Responsibilities:

• Serve as the main point of contact for B2B clients.

• anage post-sales communication and ensure client satisfaction.

• A dress and resolve customer queries in a timely and professional manner.

• M intain and track client interactions and feedback for service improvement.

• C llaborate with internal teams to deliver customized solutions for clients.

• B ild strong relationships to retain clients and increase renewal/conversion rates.

Requirements:

• 1 3 years of proven experience in Customer Service / Client Relations in B2B segment.

• S rong communication and interpersonal skills.

• A ility to manage multiple clients and resolve issues with a customer-first approach.

• P ior experience in the EdTech or SaaS domain will be preferred.

• P oficient in using CRM tools and Microsoft Office Suite.

Note - Interview will be in-person only.

Job Title: Customer Relations Specialist (B2B)

Location: Gurugram (Work from Office)

Working Days: Monday to Friday

Experience Required: 1–3 years (Must have B2B Sales/Client Management experience)

Industry: EdTech / SaaS

Qualification : B.Tech + MBA

About the Role:

We are looking for a proactive and customer-focused Customer Relations Executive who has hands-on experience in handling B2B clients. You will be responsible for nurturing existing client relationships, resolving issues promptly, and ensuring a seamless experience for our partners.

Key Responsibilities:

• Serve as the main point of contact for B2B clients.

• anage post-sales communication and ensure client satisfaction.

• A dress and resolve customer queries in a timely and professional manner.

• M intain and track client interactions and feedback for service improvement.

• C llaborate with internal teams to deliver customized solutions for clients.

• B ild strong relationships to retain clients and increase renewal/conversion rates.

Requirements:

• 1 3 years of proven experience in Customer Service / Client Relations in B2B segment.

• S rong communication and interpersonal skills.

• A ility to manage multiple clients and resolve issues with a customer-first approach.

• P ior experience in the EdTech or SaaS domain will be preferred.

• P oficient in using CRM tools and Microsoft Office Suite.

Note - Interview will be in-person only.

Qualifications and Skills

• Proficiency in customer relationship management software to streamline client interactions and maintain comprehensive records.
• Proven conflict resolution skills to address customer concerns quickly and effectively, ensuring a harmonious relationship.
• Strong data analysis capabilities to interpret customer feedback and suggest actionable improvements for service enhancement.
• Exceptional active listening skills to understand and respond to customer needs accurately and empathetically.
• Experience using Salesforce for managing client data and improving customer engagement strategies.
• Effective communication skills to convey information clearly and professionally through various channels.
• Ability to perform customer feedback analysis, identifying trends and insights to improve overall customer satisfaction.
• Familiarity with multi-channel support systems, offering consistent and quality service across platforms.

the solar energy sector.

About Sky-Volt Private Limited

Incorporated on 27th April 2022, Sky-Volt Private Limited is on a mission to electrify every household in India by harnessing the power of the sun. We are rapidly emerging as one of India’s largest private power producers and a leading turnkey EPC player in the Indian PV solar industry.

With an in-house team for design, engineering, and construction, we specialize in developing cost-effective and energy-efficient PV solar plants of any scale (KW-MW) across PAN India.

We operate across multiple business models, including Domestic, RESCO / OPEX, Open Access Model, and CAPEX, catering to industries such as hotels, universities, residential schools & colleges, factories, cold storage facilities, and more. Additionally, Sky-Volt Solar is committed to promoting domestic solar solutions, making clean energy accessible to homes across India.

Key Responsibilities: Build and maintain strong relationships with clients to ensure long-term engagement.
Address customer inquiries, concerns, and complaints in a professional and timely manner.
Coordinate with internal teams to ensure seamless execution of customer requirements.
Assist in the development and implementation of customer service policies and strategies.
Conduct regular follow-ups with clients to ensure satisfaction with products and services.
Maintain detailed records of customer interactions and feedback for continuous improvement.
Identify opportunities for upselling and cross-selling solar products and services.
Provide insights and reports on customer trends and satisfaction to senior management

Required Qualifications & Skills:

Education: Bachelor's/Master’s degree in Business, Marketing, Customer Relations, or a related field.
Proven experience in customer relationship management, preferably in the solar or renewable energy industry.
Excellent communication, interpersonal, and problem-solving skills.
Strong ability to manage customer expectations and resolve issues effectively.
Proficiency in CRM tools and MS Office (Excel, PowerPoint, Word).
Self-motivated, detail-oriented, and capable of handling multiple client accounts.
Strong analytical skills to track and improve customer engagement strategies.

Felxible work policy, Fixed Pay plus Incentives, Various Leave Policies.

Sky-Volt Private Limited, incorporated on 27th April 2022, with a mission to electrify every household in India by harnessing the power of the sun, is becoming one of India’s largest private power producers.

Sky-Volt Solar is one of the leading turnkey EPC players in the Indian PV solar industry.

Sky-Volt has an in-house design, engineering, and construction team. With its technical expertise and in-depth knowledge, we develop the most cost-effective and energy-efficient PV solar plants of any scale (KW-MW) at any location PAN India.

We are working on multiple business models, including RESCO / OPEX, Open Access Model, and CAPEX, catering to industries like hotels, universities, residential schools & colleges, factories, cold storage facilities, etc.

Job Title: Customer Relations Specialist (B2B)

Location: Gurugram (Work from Office)

Working Days: Monday to Friday

Experience Required: 1–3 years (Must have B2B Sales/Client Management experience)

Industry: EdTech / SaaS

Qualification : B.Tech + MBA

About the Role:

We are looking for a proactive and customer-focused Customer Relations Executive who has hands-on experience in handling B2B clients. You will be responsible for nurturing existing client relationships, resolving issues promptly, and ensuring a seamless experience for our partners.

Key Responsibilities:

• Serve as the main point of contact for B2B clients.

• anage post-sales communication and ensure client satisfaction.

• A dress and resolve customer queries in a timely and professional manner.

• M intain and track client interactions and feedback for service improvement.

• C llaborate with internal teams to deliver customized solutions for clients.

• B ild strong relationships to retain clients and increase renewal/conversion rates.

Requirements:

• 1 3 years of proven experience in Customer Service / Client Relations in B2B segment.

• S rong communication and interpersonal skills.

• A ility to manage multiple clients and resolve issues with a customer-first approach.

• P ior experience in the EdTech or SaaS domain will be preferred.

• P oficient in using CRM tools and Microsoft Office Suite.

Note - Interview will be in-person only.