9,433 Customer Interaction jobs in India

We are seeking a dedicated and passionate individual to join our Customer Interaction Team (CIT) in India. The ideal candidate will be responsible for managing customer interactions and providing exceptional service to enhance customer satisfaction.

• Manage customer interactions through various channels (phone, email, chat) effectively and professionally.
• Address customer inquiries and resolve issues in a timely manner.
• Maintain a high level of customer satisfaction by providing excellent service.
• Document customer interactions and feedback in the CRM system for future reference.
• Collaborate with other departments to ensure customer needs are met.
• Identify trends in customer issues and communicate them to management for improvement.

• 1-4 years of experience in customer service or customer support roles.
• Excellent verbal and written communication skills in English and local languages.
• Strong problem-solving skills and ability to think critically.
• Proficiency in using customer support software and CRM systems.
• Ability to work in a team environment and collaborate effectively with others.
• Strong attention to detail and organizational skills.
• Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).

Customer Relations Consultant ( Fresher)

Educational Qualification: Graduate/post-graduate in any discipline

Experience: 0 to 1 Years

Shift: Day (9AM to 6:00PM) WORK FROM OFFICE

Location : Kundalahalli Gate

About the Role

The Consultant (Customer Relations) will be responsible for managing client inquiries and ensuring timely communication with both clients and internal teams. This role is crucial for maintaining strong relationships and providing accurate information to clients.

Responsibilities

• Enquiry handling (email / calls) and sending report on a daily basis to Team Lead.
• MIS maintenance by liaising with the ops team for quicker closure.
• Liaising with Corporate / employees for additional supporting in due course of execution.
• Managing the Query management with the client employees / management by providing accurate information.
• Daily Status update to the client on the open applications through TTK portal.
• Sending a completed report to Team lead on daily basis.
• Preparation and sending SLA reports to respective clients with Aging report as per the agreed timelines.

Candidate profile

• Excellent communications skills both written and verbal.
• Proficiency in using Internet and MS office tools.
• Candidates should be well versed with reporting skills ,analysis and team management.

Company Website :

Guidance Counsellor

Amura Vision

We believe that the most under-appreciated route to releasing untapped human potential is to

build a healthier body, and through which a better brain. This allows us to do more of everything

that is important to each one of us.

Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that

defy solutions today, including many existential threats, and solve them in just a few decades.

Billions of healthier brains will make the world richer beyond what we can imagine today. The

surplus wealth, combined with better human capabilities, will lead us to a new renaissance,

giving us a richer and more beautiful culture.

These healthier brains will be equipped with deeper intellect, be less acrimonious, more

magnanimous, and have a kinder outlook on the world, resulting in a world that is better than

any previous time.

We find this vision of the future exhilarating. Our hopes and dreams are to create this future as

quickly as possible and ensure that it is widely distributed and optimized to maximize all forms

of human excellence.

Role Description

A Guidance Counsellor’s role is simple, it mainly consists of speaking with potential clients over

the phone, collecting some basic information and helping them understand the process they

would embark upon. We are not however driven by sales quotas or the like but instead measure

by the quality of each interaction. We have the information to change lives and such it is our

responsibility to do so. The Guidance Counsellor is the first point of contact to guide people to

this possible lifechanging experience.

Responsibilities

• Engage with Incoming Leads: Actively listen and engage in detailed conversations with

potential clients to understand their health needs.

• Communicate Program Information: Clearly convey the limitations and processes of the

program to ensure potential clients have a realistic understanding.

• Client Check-Ins: Regularly follow up with onboarded clients to gauge their satisfaction and

address any concerns.

• Empathy in Client Interactions: Be attentive to clients’ current situations, showing empathy

and understanding of their positions.

• Collaboration with Medical Team: Work closely with Amura’s Medical Team to address and

resolve client requests effectively.

• Utilize Lead Management Software: Familiarize yourself with and use Amura’s internal lead

management software to track interactions and manage leads efficiently.

Requirements

• 0 - 4 years experience can apply.
• Education: Bachelor’s Degree (Currently pursuing students can apply).
• Languages: Fluency in English is a must.
• Experience: Fresher; prior experience as Guidance Counsellors or relationship managers is a

plus.

• Strong interpersonal and communication skills with the ability to build rapport with clients.
• Time management.
• Empathy.
• Listening skills.

Here are answers to some questions you may have:

Who is Amura?

We are a health startup with presence in multiple countries

How old are you?

6 years

What is special about you?

Our clients. The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. Next comes our team. The Amura Team is one filled with brilliant minds, brimming with creativity be it at operations, medical or marketing. You can be one among them. Come and explore.

What is special about working with you?

You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person

What kind of people are you looking to add to your team?

We are looking for people who, when given the opportunity to have a measurable impact on the

world, will take it. Who values human life and is willing to work tirelessly on not only improving

themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth.

Is this a WFH role?

We do not have a WFH option. The work done at Amura is very unique. In person interactions will help you understand the brand better and get creative in ways you never imagined possible.

Where is your office?

Perungudi - OMR

Do you have an online presence?

(we are @AmuraHealth on all social media)

Perks I get when I join Amura?

Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them.

Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.

Working days:

6 days working a week.

Salary Package:

3.65 LPA (For freshers)

Customer Relations Consultant ( Fresher)

Educational Qualification: Graduate/post-graduate in any discipline

Experience: 0 to 1 Years

Shift: Day (9AM to 6:00PM) WORK FROM OFFICE

Location : Kundalahalli Gate

About the Role

The Consultant (Customer Relations) will be responsible for managing client inquiries and ensuring timely communication with both clients and internal teams. This role is crucial for maintaining strong relationships and providing accurate information to clients.

Responsibilities

• Enquiry handling (email / calls) and sending report on a daily basis to Team Lead.
• MIS maintenance by liaising with the ops team for quicker closure.
• Liaising with Corporate / employees for additional supporting in due course of execution.
• Managing the Query management with the client employees / management by providing accurate information.
• Daily Status update to the client on the open applications through TTK portal.
• Sending a completed report to Team lead on daily basis.
• Preparation and sending SLA reports to respective clients with Aging report as per the agreed timelines.

Candidate profile

• Excellent communications skills both written and verbal.
• Proficiency in using Internet and MS office tools.
• Candidates should be well versed with reporting skills ,analysis and team management.

Company Website:

Guidance Counsellor

Amura Vision

We believe that the most under-appreciated route to releasing untapped human potential is to

build a healthier body, and through which a better brain. This allows us to do more of everything

that is important to each one of us.

Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that

defy solutions today, including many existential threats, and solve them in just a few decades.

Billions of healthier brains will make the world richer beyond what we can imagine today. The

surplus wealth, combined with better human capabilities, will lead us to a new renaissance,

giving us a richer and more beautiful culture.

These healthier brains will be equipped with deeper intellect, be less acrimonious, more

magnanimous, and have a kinder outlook on the world, resulting in a world that is better than

any previous time.

We find this vision of the future exhilarating. Our hopes and dreams are to create this future as

quickly as possible and ensure that it is widely distributed and optimized to maximize all forms

of human excellence.

Role Description

A Guidance Counsellor’s role is simple, it mainly consists of speaking with potential clients over

the phone, collecting some basic information and helping them understand the process they

would embark upon. We are not however driven by sales quotas or the like but instead measure

by the quality of each interaction. We have the information to change lives and such it is our

responsibility to do so. The Guidance Counsellor is the first point of contact to guide people to

this possible lifechanging experience.

Responsibilities

• Engage with Incoming Leads: Actively listen and engage in detailed conversations with

potential clients to understand their health needs.

• Communicate Program Information: Clearly convey the limitations and processes of the

program to ensure potential clients have a realistic understanding.

• Client Check-Ins: Regularly follow up with onboarded clients to gauge their satisfaction and

address any concerns.

• Empathy in Client Interactions: Be attentive to clients’ current situations, showing empathy

and understanding of their positions.

• Collaboration with Medical Team: Work closely with Amura’s Medical Team to address and

resolve client requests effectively.

• Utilize Lead Management Software: Familiarize yourself with and use Amura’s internal lead

management software to track interactions and manage leads efficiently.

Requirements

• 0 - 4 years experience can apply.
• Education: Bachelor’s Degree (Currently pursuing students can apply).
• Languages: Fluency in English is a must.
• Experience: Fresher; prior experience as Guidance Counsellors or relationship managers is a

plus.

• Strong interpersonal and communication skills with the ability to build rapport with clients.
• Time management.
• Empathy.
• Listening skills.

Here are answers to some questions you may have:

Who is Amura?

We are a health startup with presence in multiple countries

How old are you?

6 years

What is special about you?

Our clients. The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. Next comes our team. The Amura Team is one filled with brilliant minds, brimming with creativity be it at operations, medical or marketing. You can be one among them. Come and explore.

What is special about working with you?

You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person

What kind of people are you looking to add to your team?

We are looking for people who, when given the opportunity to have a measurable impact on the

world, will take it. Who values human life and is willing to work tirelessly on not only improving

themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth.

Is this a WFH role?

We do not have a WFH option. The work done at Amura is very unique. In person interactions will help you understand the brand better and get creative in ways you never imagined possible.

Where is your office?

Perungudi - OMR

Do you have an online presence?

(we are @AmuraHealth on all social media)

Perks I get when I join Amura?

Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them.

Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.

Working days:

6 days working a week.

Salary Package:

3.65 LPA (For freshers)

• Managing inbound customer inquiries via phone, email, and chat.
• Providing information on products, services, and policies.
• Resolving customer complaints and issues in a timely and satisfactory manner.
• Building rapport and fostering positive customer relationships.
• Processing customer orders, forms, applications, and requests.
• Updating customer records and maintaining accurate documentation.
• Escalating complex customer concerns to the appropriate department.
• Gathering customer feedback to identify areas for service improvement.
• Adhering to company standards for customer service excellence.

• High school diploma or equivalent; Bachelor's degree preferred.
• Previous experience in customer service, account management, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to remain calm and professional under pressure.
• A team-oriented mindset and a willingness to learn.
• Experience in the technology or service industry is a plus.
• Familiarity with customer loyalty programs and retention strategies.