8,993 Customer Interaction jobs in India

About the Job

We are looking for a confident and fluent Telecaller to join our growing team in Chennai. This role is ideal for someone with strong communication skills, a positive attitude, and a genuine interest in customer interaction. You’ll be responsible for handling inbound and outbound calls, following up on leads, and maintaining strong client relationships. Since we are an AI-based company , you will also get exposure to working with AI-integrated calling tools and intelligent CRM systems.

Key Responsibilities

• Make outbound calls to prospective clients and follow up on leads generated through marketing campaigns.
• Handle inbound calls, address inquiries, and provide accurate information about products and services.
• Maintain a record of customer interactions and update CRM systems accordingly.
• Schedule meetings, demos, or follow-up calls for the sales team.
• Understand customer needs and provide suitable solutions or escalate where necessary.
• Learn and adapt to AI-powered calling and communication tools.
• Collaborate with the marketing and sales teams to improve lead conversion and customer experience.

Requirements

• 0–2 years of experience in telecalling, customer service, or inside sales (internships included).
• Excellent fluency in English .
• Knowledge of both English and Hindi is an added advantage — preference will be given to bilingual candidates, though it’s not mandatory.
• Strong listening, communication, and persuasion skills.
• Comfortable working with CRM software and basic computer tools.
• Positive attitude, patience, and ability to handle client interactions professionally.
• Willingness to learn and adapt to AI-enabled communication technologies.

Basic Qualifications

• Bachelor’s degree in any discipline.
• Prior experience in telesales or customer handling (preferred but not mandatory).
• Basic understanding of lead management and follow-up processes.
• Ability to work both independently and collaboratively with the team.

Why Join Us?

• Hands-on exposure to AI-powered communication and CRM tools.
• Opportunity to learn real-world sales and communication strategies.
• Supportive team with a strong learning culture.
• Clear growth path into roles like Customer Success, Sales Executive, or Team Lead.
• Be part of an innovative environment blending human communication with AI technology.

Walk In Details

Walk in Date - 15 Oct 2025

Walk-in Time - 10.00 AM- 4:00 PM IST

Venue: YMCA Tourist Hostel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 11000

RResponsibilities:-

• Should be handling multiple chats 2-3 at the same time
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• Process transactions involving large sums of money and ensure accuracy.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.

Preferred Candidate Profile:-

• 0.6-3 years of experience in International Chat Support experience.
• Excellent communication skills
• Graduation is mandatory.
• Rotational shifts & Rotational week offs.
• Freshers are eligible to apply.

Perks and benefits

• Salary ranges from 2.95 to 3.43 LPA.
• Both side cab facilities.
• Medical Insurance
• Life Insurance

LOCATION: NOIDA SEC 136

SALARY: 4.80 LAC MAX

SHIFT: NIGHT SHIFT

Role Description

We are seeking a Quality Analyst (QA) with experience in US-based voice BPO processes . The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure compliance with company policies, client expectations, and regulatory requirements.

Key Responsibilities:

• Monitor inbound and outbound calls, chat, or email interactions to evaluate agent performance and service quality.
• Audit customer interactions to ensure adherence to process guidelines, scripts, and compliance standards.
• Identify communication, process, and behavioral gaps and provide constructive feedback to agents and team leaders.
• Prepare and present daily/weekly/monthly quality reports and performance insights.
• Collaborate with Operations, Training, and Process Excellence teams to drive continuous improvement.
• Conduct calibration sessions with clients and internal teams to align quality parameters.
• Maintain updated knowledge of process workflows, client expectations, and quality standards.
• Support new process migrations and identify quality training needs.

Required Skills & Qualifications:

• Bachelor’s degree or equivalent education.
• Minimum 1–3 years of experience as a Quality Analyst in a US voice process (Customer Support, Sales, or Technical Support).
• Excellent listening, analytical, and communication skills (verbal and written).
• Strong understanding of quality monitoring tools, scorecards, and reporting metrics.
• Proficient in MS Excel , Google Sheets , and quality reporting systems.
• Flexible to work in US shifts (night shifts) .
• Strong attention to detail, empathy, and a process-oriented mindset.

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SAP CPI Consultant

As a seasoned expert in SAP Customer Interaction Center (CIC), you will lead the implementation of projects from start to finish.

• Gather and analyze project requirements, identifying key areas for improvement and developing strategic solutions.
• Develop and maintain custom Groovy scripts and XSLT to ensure seamless integration with existing systems, leveraging your expertise in data exchange and process automation.
• Stay up-to-date with industry standards and best practices for IDOC, RFC, HTTPS, Process direct, FILE, REST, SFTP, and other essential protocols.
• Work independently on various project phases, ensuring timely delivery and high-quality results through meticulous planning and effective resource allocation.
• Experience with Enterprise Service Bus (ESB) or Messaging use cases and solutions is highly valued.

US Voice Process customer Service (CVS)

• Kolkata
• Location- Kolkata
• NP-Immediate
• Graduates Mandatory- Regular
• Shift Timing (Nightshift )
• NP- Immediate

• Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions.
• Prior digital/call center experience preferred.
• Familiarity with Microsoft Office applications.
• Must possess excellent written and oral communication, listening, and comprehension skills.
• Typing Speed 30 WPM with 94% accuracy
• Must possess effective time management and organizational skills.
• Stellar customer service skills and the ability to de-escalate customer frustration.
• Superior problem-solving skills and the ability to work independently and objectively.
• Dedication to the customer experience with the ability to build and maintain strong relationships.
• Team-oriented and self-motivated.

Job Title: Student Success Manager (SSM)

Location: Work from Home

Job Type: Full-Time | Night Shift ( 5 day working)

Compensation: Up to ₹5.5 LPA

About the Company

98thPercentile is a leading USA-based EdTech company on a mission to transform education through innovative, technology-driven solutions. We deliver high-quality online learning programs for students in the USA, empowering them to achieve academic and personal excellence.

Role Overview

As a Student Success Manager (SSM) , you will be responsible for ensuring the success and satisfaction of students and parents across our US-based programs. You will act as the primary point of contact—guiding students from enrolment through program completion—while also contributing to business growth through upselling and cross-selling opportunities.

Key Responsibilities

• Serve as the trusted advisor for students and parents enrolled in our US-based programs.
• Onboard new students, ensuring smooth transitions and clarity on program expectations.
• Provide ongoing support by addressing academic concerns, feedback, and queries.
• Track student progress, share insights with parents, and recommend solutions to maximize outcomes.
• Collaborate with faculty, support, and product teams to deliver an outstanding learning experience.
• Identify opportunities to upsell or cross-sell additional programs aligned with student goals.
• Ensure high retention rates by building strong, long-term relationships with families.

Requirements

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and empathy to build trust with parents and students.
• Prior experience in Customer Success, Academic Counselling, or EdTech sales preferred.
• Ability to work in US time zones (night shift).

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

About the Role

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

Responsibilities

• Keep excellent relationship with the customers, build trust and confidence in the company by updating them on the progress of their property and build one-to-one relationships.
• Managing Customer Lifecycle from sale to possession of the customer’s property.
• Enhance Customer Experience.
• Updating the progress of payments in ERP/ SAP (Sales & CRM Module).
• Internal co-ordination with Engineering, Design, Legal and Accounts departments for getting updates on the project.
• Demand generation on achieving milestones in construction and informing the customers pre and post-demand generation.
• Follow-up on submittals.
• Collections/ Payment Follow Ups with Customer.
• Drive post-sales activity.
• Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
• Address and manage escalated customer queries.

Key Performance Indicators

• Monitor and maximise customer lifetime value strategies.
• Plan & Monitor accurate and timely sales documentation - Eg, Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks.
• To contribute to the overall standardisation of data, formats and MIS.
• To conceptualize & identify opportunities to create and implement customer delight.

Qualifications

• Education: Graduate/ Post Graduate/ MBA.
• Experience: Overall experience of 4-10 Years of Experience in real estate Sales/CRM.

Required Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in ERP/SAP systems.

Preferred Skills

• Experience in real estate industry.
• Knowledge of customer relationship management.