8,595 Customer Onboarding jobs in India
Lead - Customer Onboarding
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Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
About The Position
We are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team. The main goal of this role is to collaborate with Project Managers to configure the Freshworks suite of products according to customer requirements and provide product training. Additionally, you will partner with our Sales and Pre-Sales teams, leveraging your product expertise and excellent communication skills to impress mid-market and enterprise customers.
Position Deliverables:
Customer-focused approach with strong communication abilities
Translate business needs into product use cases or technical specifications
Configure the Freshworks suite of products according to customer requirements
Quickly learn and adapt to new products or updates to existing products
Use critical thinking and problem-solving skills to exceed customer expectations
Train customers and their teams on daily product use and administration
Document onboarding steps for future reference and smooth transitions to other teams
Demonstrate the ability to multitask, manage multiple projects, and deliver on time
Develop a strong understanding of configuration best practices within the Freshworks suite
Capture and analyse complex technical requirements from customers and design feasible solutions
Qualifications
Past experience in the SaaS space with the understanding of CX or ITSM Product Suites is required
Excellent communication skills (both written and verbal), with strong analytical, problem-solving, and troubleshooting abilities
A proactive attitude towards contributing to both internal and external communities is a plus.
Proven ability to work well in a team environment.
Fundamental knowledge of current technology trends and programming concepts.
Experience with integrating cloud systems using REST APIs.
Hands-on experience with configuring SaaS products like Freshdesk, Freshservice, Workday, Salesforce, Zendesk, or ServiceNow is an advantage.
Ability to quickly learn and understand various SaaS products on the market, such as Freshdesk and Freshservice.
A passion for solving customer needs using our products.
Strong interpersonal skills for interacting with customers via phone or video calls.
A willingness to learn and grow within a constantly evolving platform.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Customer Onboarding Consultant
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The Offer
- Opportunity within a company with a solid track record of performance
- Flexible working options
- Opportunity to make a positive impact
The Job
Role Overview
We are seeking a Customer Onboarding Consultant to join our remote team and play a crucial role in delivering a seamless, personalized onboarding experience for our new customers. Your mission will be to guide users through our platform, help them understand how to get the most value from our services, and ensure long-term engagement and satisfaction.
Key Responsibilities
- Lead onboarding sessions for new customers via video calls, emails, and chat
- Create personalized onboarding journeys based on user goals and behavior
- Collaborate with Product and Customer Support teams to resolve user concerns
- Monitor user activation metrics and identify areas for improvement
- Deliver feedback to internal teams to enhance the onboarding experience
- Contribute to help center content and onboarding documentation
What We Offer
- Competitive monthly salary: $3,800 – $4,500
- Fully remote work with flexible hours
- Access to wellness perks and team fitness incentives
- Growth opportunities in a rapidly expanding digital brand
- A supportive, health-conscious team environment
The Profile
Qualifications
- 2+ years of experience in customer onboarding, customer success, or similar roles
- Excellent communication and interpersonal skills
- Tech-savvy and quick to learn new digital tools/platforms
- Experience working remotely and independently
- Bonus: Experience in health, fitness, or wellness industries
The Employer
Our client is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward.
Customer Onboarding Engineer
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We spend up to 90 percent of our lives in buildings, and we believe that everything people do in life deserves a flawless place to do it. In a world where our fundamental health, safety and wellbeing expectations have been deeply impacted with the anxiety of a new virus, buildings should offer a haven. Ideally, a perfect place to learn. A flawless place to grow. A perfect place to prosper.
While it’s true that today’s buildings should be efficient, reliable, and safe – these characteristics alone don’t enable businesses and empower people the way a true smart building can.
How do you craft the future Smart Buildings? We’re looking for the makers of tomorrow, the hardworking individuals ready to help Siemens transform entire industries, cities and even countries. Get to know us from the inside, develop your skills on the job. Join our Pune team to make difference!
What are my Job Responsibilities?
What do I need to be Eligible for this Role?
Make your mark in our exciting world at Siemens.
This role is primarily based at Pune. However, you may get the opportunity to visit other locations within India as and when the work demands.
We’ve got quite a lot to offer. How about you?
We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.
Customer Onboarding Specialist
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At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We’re a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally. Onboarding is our first shot at delight — and we don’t take that lightly.
We’re looking for an Onboarding Specialist who can turn new users into power users — fast.
This isn’t a hand-holding role. It’s about educating, enabling, and empowering customers to get real value from Day 1.
If you’ve owned onboarding journeys, improved time-to-value, or helped drive early adoption — let’s talk.
What You’ll Own
1. First 30 Days – Run fast-paced, value-driven onboarding calls. Setup → Activation → First win.
2. Personalised Journeys – Tailor onboarding for SMBs, agencies, and founders with different goals.
3. Proactive Engagement – Monitor usage, follow up on drop-offs, unblock adoption.
4. Churn Prevention – Spot early red flags and loop in retention/CS teams before it's too late.
5. Feedback Loop – Relay onboarding friction to product, content, and success for improvement.
You’re a Great Fit If.
- You’ve worked in SaaS onboarding or customer-facing roles (1–2 years).
- You understand cold outreach and outbound workflows (or can learn fast).
- You’re a clear communicator with high empathy and structured thinking.
- You don’t wait to be told — you anticipate and act.
- Bonus: You've worked with tools like Loom, Intercom, Basecamp, MixPanel, Metabase or any CRM.
Customer Onboarding - Voice
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Ghrs Training is looking for enthusiastic Freshers to join our Customer Onboarding team. If you're a graduate with excellent communication skills and a passion for helping new customers, this is a fantastic opportunity to start your career!
Key Responsibilities:
- Guide new customers through the onboarding process, ensuring a smooth and positive experience.
- Interact with customers through both voice and blended channels (e.g., chat, email) to provide support and information.
- Clarify product or service features, answer questions, and assist with initial setup.
- Document customer interactions accurately and efficiently.
- Ensure a high level of customer satisfaction during the critical onboarding phase.
About You:
- Any graduate fresher is welcome to apply (excluding BE, BTECH, and BPHARMA degrees).
- Excellent communication skills in English are mandatory , both verbal and written.
- Should be customer-centric, patient, and detail-oriented.
- Should be quick learner, eager to understand new products/services and help customers get started.
Skills Required
Voice, Communication Skills, Quick Learner
Customer Onboarding Officer
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customersupport
Any Degree
Chennai
Full Time
Experience
**01.0 - 02.0 years**
Offered Salary
**2.00 - 6.00**
Notice Period
**Not Disclosed**
Customer Onboarding Officer (1-2 Years of Experience)
Key Responsibilities:
- Provide exceptional software onboarding service to clients during and after the implementation process.
- Ensure that the onboarding process runs smoothly and efficiently, meeting all timelines and deliverables.
- Conduct manual testing to ensure quality and accuracy of systems and processes.
- Act as the point of contact for clients and provide updates and support as needed.
- Identify and escalate potential issues to management in a timely manner.
- Develop and maintain strong relationships with clients and internal team members.
- Continuously seek opportunities to improve processes and procedures to enhance the customer experience.
Qualifications:
- Should have technically strong understanding and completed manual testing course.
- Strong English communication and interpersonal skills, added advantage if you know Hindi as well. Preferred if you have worked in international call centers.
- Ability to work in anIT environment and learn new things.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Experience with project and client management is a plus.
**Required Knowledge, Skills, and Abilities**:
- Customersupport**Education + Experience**:
- Any Degree
Customer Onboarding Strategist, Google Customer
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- Bachelor's degree or equivalent practical experience.
- 4 years of experience in a customer-facing role, including consultative sales.
- Experience in sales, media account management or the advertising industry.
- Ability to speak and write in English and Hindi fluently.
**Preferred qualifications**:
- 2 years of experience working in a digital or brand agency, with a focus on Google products.
- 2 years of experience in the TV or media industry.
- Ability to reach out to customers and help to add value to their business.- Ability to speak in any southern India language such as Kannada, Tamil, Telugu, Malayalam fluently.
- Excellent written and verbal communication skills.
**About the job**:
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As a Customer Onboarding Strategist, you will work as the account manager with our customers as they go through a sustainable onboarding period. You will set the goal and strategy for their products and services to reach users and deliver. You will craft product mix solutions across Search, Display, Video and Apps to deliver against client goals. In this role, you will work cross-functionally with our acquisitions, product, program, and same-store teams.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
**Responsibilities**:
- Manage a new customer portfolio to set them up with their digital advertising journey.
- Deliver assigned customer goals while prioritizing and delivering an onboarding experience.
- Work cross-functionally with Sales, Product, and Program teams to deliver seamless customer handovers.
- Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
- Advice advertisers to get the return on their investment by working with them in a consultative role.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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Customer Onboarding Manager - EMEA
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About BiteSpeed
Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.
We're currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.
Check out more about us here - and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - (we openly brag about this ?)
We've had some solid investors back us (making it easier for you to stalk us since you'd do this anyway):-
- BiteSpeed Raises USD 3.5M Funding, Led by Peak XV's Surge-
- E-commerce AI start-up BiteSpeed raises $.5 million funding led by Peak XV's Surge-
- BiteSpeed Raises 1.9 Million Seed Funding From Sequoia India&aposs Surge-
About the role
We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We&aposre now at a point where we've scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you'll do
- Your core job is to own our customer relationships for our international customers and make them true fans of BiteSpeed.
- Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
What makes you a good fit
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful.
- You have 1+ years of work experience in managing international client onboarding(customer success with technical understanding of the product).
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives.
Salary and Location
Location: Bangalore
Expected CTC: We pay on top of market standards with generous ESOPs for everyone in the team.
Our Way Of Life -
Our Purpose
At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we're trying to create.
Our purpose is about why we're here and what we care about:-
- Personal Transformation
- Wealth Creation
- Winning Together
Our Values
Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.
We have 5 core values:-
- Go Above And Beyond
- Making Things Happen
- Say It Like It Is
- Progress Over Perfection
- Don't Take Yourself Seriously, Take Your Work Seriously
Perks & Benefits
Small things we've done to ensure we take care of our wellness, learning & keep things fun:-
- Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
- Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
- Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
- Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we're constantly growing.
- Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month.
How to apply
If this sounds interesting drop a personal note with why you&aposd want to work with us and what makes you a good fit on (HIDDEN TEXT).
Know someone who might be a great fit Refer them to us , if they end up joining we&aposll send you an Apple Airpods Pro as a gesture of thanks!
For any queries feel free to write to (HIDDEN TEXT).
Skills Required
Customer Success, product adoption , Customer Retention