1,240 Customer Onboarding jobs in India

• Location: New Delhi / Gurugram, India
• Availability: Hybrid (2–3 days on-site/week) with overlap to customer time zones (US/Australia) as needed.
• Function: Customer Onboarding, Operations & Servicing
• Reports to: COO
• Works with: Onboarding, Operations, Data science, Dev & Sales Teams

As the Project manager for customer onboarding & operations you will own the end-to-end onboarding for new enterprise customers and ensure stable, value-visible onboarding and operations post go-live. Turn our stage-gated delivery into a ClickUp-automated operating system—reducing time to first data/insight, keeping data within SLOs, and making business impact visible at Monthly & Quarterly Business Reviews (MBRs & QBRs). Combine program management, OT/IT integration coordination (OSIsoft PI, Honeywell PHD/IP.21, OPC UA/MQTT), and hands-on ClickUp administration to run a repeatable “onboarding factory.”

• On-time delivery: ≥ 90% milestones met; schedule variance <10% .
• Time-to-value (for Pilots): Time to Go-live ≤ 21 days ; Time to first insight ≤ 35 days (trend improving month-on-month).
• Time-to-value (for Expansions): Time to Go-live ≤ 14 days ; Time to first insight ≤ 28 days (trend improving month-on-month).
• Onboarding Stage-gate adherence ≥ 95% (creating a strong culture of maintaining artifacts).
• Quality: Total rework time <3 days per project.
• Operational health: Track operational KPIs such as Mean Event Action Time (MEAT), Mean Time to Raise Alerts (MTRA), Mean Time to Raise Service Requests (MTRSR).
• Automation coverage: Goal >90% with +10% per quarter
•  On-time rhythms: weekly updates ≥ 95% , MBR/QBR inputs to COO on time ≥ 98% .
• Customer value-add dashboard: ROI logs 100% complete for live sites each month; expansion briefs triggered on schedule.
  

• Project charter, GANTT, stakeholder map & communication plan.
• Onboarding templates
• Operations templates
• Own Mechademy’s Experience List
• Operations health dashboard
• Own customer value-add dashboard
• Validation/back testing plan with acceptance criteria.
• Go-live checklist & handoff plan; formal handoff package to Customer Support / RML Team.
  

• Build the stage-gated onboarding plan for each customer, milestones, critical path; own RAID and change control.
• Define onboarding scope, acceptance criteria, and success metrics per asset class (turbines; centrifugal / reciprocating / screw compressors).
• Enforce entry/exit criteria for each stage and inculcate a “show the artifact” discipline.
• Run kaizen cycles on bottlenecks (5-Whys)
• Develop a data-driven problem-solving methodology (DMAIC - Define, Measure, Analyze, Improve, and Control)
• Publish SOP updates and measure deviations.
• Run weekly stage-gate review; unblock risks within 24 hours via escalations.
• Design methodologies to monitor alert backlog/lifecycle.
  

• Design Spaces/Folders/Lists for stage gates, onboarding tracker, velocity measurement
• Design methodologies to feed QBR content, feed ROI tracker.
• Create ClickUp templates with custom fields, workflows and artifacts links.
• Create Automations: auto-assign on stage entry; SLA due dates; mandatory compliance rules; auto-move when checklist=100%; recurring tasks.
• Design onboarding dashboards: Go-live time, Time to first insight, Stage aging, Automation %
• Design operations dashboards: MEAT, MTRSR, Customer value-add.
• Create Integrations: ClickUp ticketing, Slack alerts, SharePoint links as needed.
  

• Manage dependencies (customer side, data engineering, SME availability); maintain critical path.
• Coordinate data flow from customer’s historian (PI, PHD/IP.21, OPC UA/MQTT) and internal data engineering.
• Coordinate access prerequisites (whitelisting, certificates, service accounts) and data quality checks (tags, units, gaps).
• Manage access register for customer’s data and services.
• Ensure integration documentation is up to date.
  

• Enforce checklists/peer reviews/config reviews.
• Partner with Security/GRC on customer questionnaires and ISO27001/SOC2 evidence in scope.
• Run on-boarding sprints and daily stand-ups
• Run onboarding/expansion customer check-ins.
• Lead go-live readiness, formal acceptance, and 30-day post-go-live hypercare.
  

• Define KPIs and keep dashboards updated.
• Publish weekly ops summary and MBR packs
• Coordinate QBR inputs with COO/CSM/AE.
  

• Own the RACI; chair daily/weekly standups; maintain a decision/action tracker; publish schedule burn-down and risk posture; keep meetings decision oriented.
• Coordinate training/enablement; ensure clean handoffs to Remote Monitoring/CS.
• Audit weekly/bi-weekly customer alert review calls
• Align CSMs/AEs and client champions on ROI inputs, timelines and outcomes; manage changes vs SOW.
  

• Maintain SOPs/templates/runbooks.
• Enable team on ClickUp usage, dashboards, automation hygiene.
  

• 5–8 years in project/program management in enterprise software implementations; industrial analytics/IIoT/APM preferred.
• ClickUp/Jira/equivalent power-user & admin (templates, automations, dashboards, permissions, integrations).
• Proven experience in stakeholder management with external customers; strong change control & SOW hygiene, process design (stage gates, RACI, SLAs); risk management (critical path, dependencies, escalations).
• Data-driven; pro spreadsheet skills.
• Excellent communication & stakeholder management.
• Bonus: industrial data protocols, industrial automation, reliability management, or Oil & Gas context.
  

• Bachelor’s in engineering (Mechanical/Instrumentation/Electrical/Chemical/Industrial) or Operations/Industrial Engineering/Management.
• PMP/Prince2/CSM a plus; not mandatory if experience shows equivalent rigor.
  

• Planning & docs: Whimsical, ClickUp, Miro/Visio.
• Delivery tracking: ClickUp (primary), RAID logs.
• Collaboration: Slack/Teams, OneDrive/SharePoint; Git for config versioning (optional).
• Workflow automation: N8N, GenAI (must have agentic AI skills)
  

• Strong ownership and independence
• Excellent written and verbal communication
• Passion for automation, processes, and learning
• Ability to communicate with both technical and non-technical audiences
• Precision-driven approach to project management, ensuring every process is planned, tracked, measured and scalable

Mechademy is a next-generation prescriptive analytics company serving leading industrial giants. Our flagship product, Turbomechanica, transforms raw Industrial IoT sensor data into actionable, real-time insights through a powerful diagnostics engine that blends Physics-based Models, Machine Learning, Generative AI, and Large Language Models (LLMs). By leveraging Agentic AI workflows, Turbomechanica not only diagnoses equipment problems early but also recommends prescriptive actions, reducing downtime and enabling predictive maintenance at scale. With our mission-critical monitoring solutions, reliability, accuracy, and client trust remain at the core of everything we build. As we continue to scale, we are investing in a world-class process driven engineering function to ensure resilience, speed, and confidence across our product ecosystem, enabling the future of AI-driven industrial reliability management.

More about us:

• 45 employees and growing
• Multi-national team with employees based in India and the United States
• Venture-funded and ready to close Series A funding round
• Billion-dollar customers like Berkshire Hathaway, Chevron, SM Energy, and Freeport LNG (among others)
• Subject-matter expertise of one of the world’s foremost Turbomachinery experts provides invaluable learning and mentoring opportunities

Are you ready to push boundaries and create impact? We're looking for innovative, analytical thinkers with a passion for leveraging cutting-edge technology to solve complex challenges. You’re an ideal candidate if you:

• Thrive in a fast-paced environment with the freedom to experiment, adopt new tools, and help shape technological choices as the product evolves.
• Are highly motivated, driven, and committed to excellence.
• Are eager to drive transformation with an entrepreneurial mindset and a strong desire to learn
• Are a builder and problem-solver who relishes taking ownership, adapting quickly, and making an impact.
• Enjoy being part of a dynamic, energetic team that knows how to celebrate success

Kickstart your career with a company that’s fun, innovative, and shaping the future of the oil and gas industry. Mechademy is where cutting-edge predictive analytics meets a culture of collaboration and creativity. We’re not your typical start-up company – we thrive on solving complex challenges with technology, fostering growth, and making an impact. Whether you're diving into groundbreaking projects, learning from industry leaders, or enjoying team outings, you’ll feel valued and inspired every step of the way.

• Work on groundbreaking technology that is shaping the future of rotating equipment diagnostics.
• Relish a challenging, dynamic role with opportunities for individual contributions that direct impact on the success of the company.
• Grow into a leadership position as Mechademy grows.
• Generous compensation to help you achieve financial stability.
  

• Opportunity to build scalable processes for a company serving Fortune 500 clients.
• A collaborative environment with engineering, product, and customer success teams solving hard problems.
• Competitive compensation, performance incentives, and professional growth opportunities.

At Mechademy, your ideas matter, your growth is our priority, and your future starts now.

Fast-growing B2B SaaS company revolutionizing the hospitality and travel ecosystem through its platforms Hobse and Plato . We enable hotels, travel agents, and corporates to connect, transact, and reconcile seamlessly through cloud-based automation, fintech integration, and AI-driven revenue intelligence. We’re building the next generation of hospitality infrastructure—combining distribution, contracting, and payment automation into one unified platform trusted by 5,500+ hotels and 8,000+ enterprises .

Role Description

This is a full-time on-site role for a Client Onboarding & Customer Success Executive located in Navalur, Chennai. The Client Onboarding & Customer Success Executive will be responsible for ensuring a smooth and successful onboarding process for new clients, as well as maintaining ongoing client satisfaction and retention. Day-to-day tasks will include managing client accounts, providing customer support, and utilizing analytical skills to resolve any issues that may arise. The role will also involve working closely with clients to understand their needs and ensuring they are met.

Qualifications

• Customer Satisfaction and Customer Retention skills
• Customer Support and Account Management skills
• Strong Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Experience in a customer-facing role is a plus
• Bachelor's degree in Business, Communications, or related field

As an Account Management Intern , you will assist the client servicing team in supporting client relationships and ensuring the smooth execution of campaigns. This internship will provide you with valuable exposure to the media and digital marketing industry.

Responsibilities:

Learn and understand the client’s brand identity, core values, and unique selling points to contribute effectively to campaign support.

Assist in performing quality checks on content and help manage the posting of content across social media platforms under supervision.

Support senior team members in receiving, decoding, and executing new briefs and campaigns.

Help in creating and updating weekly Job Status Reports (JSRs) to monitor campaign progress.

Collaborate with the creative team to ensure campaigns align with the brand’s tone, voice, and identity.

Gather data and inputs to assist in preparing social media and brand analysis reports.

Participate in brainstorming sessions with cross-functional teams to ideate and conceptualise content calendars and campaigns.

Provide support in Online Reputation Management (ORM) activities as needed.

Conduct routine hygiene checks and coordinate with Media, SEO, and Web teams to ensure smooth task execution.

AdPushup (by Geniee) is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue through cutting-edge technology, premium demand partnerships, and expert ad operations.

With 100% year-over-year growth over the past several years, our success is driven by a diverse team of engineers, marketers, product specialists, and customer success professionals. In 2021, AdPushup was recognized as a Great Place to Work , celebrating our collaborative culture and shared vision.

If you’re looking to work in a high-growth, transparent, and performance-driven environment, AdPushup is the place for you.

Role Overview

We are looking for an Account Management Associate who will be a key customer advocate within our organization. In this dual role, you’ll be responsible for both customer success and account management functions. Your goal will be to build strong relationships with our publishers, address their needs proactively, and ensure optimal performance of their ad setups using AdPushup solutions.

Key Responsibilities

• Develop a deep understanding of AdPushup’s product and the display advertising ecosystem.
• Understand and cater to the unique needs of each assigned account.
• Resolve customer queries promptly and effectively.
• Collaborate with internal teams (tech, product, operations) to resolve issues and implement solutions.
• Educate users on how to use the platform effectively.
• Conduct QBRs and drive efforts to increase the lifetime value of your assigned accounts
• Foster long-term relationships with customers by delivering consistent value and support.

What We’re Looking For

• Strong problem-solving skills and a proactive attitude.
• Curious, data-driven mindset with a willingness to experiment and optimize.
• Excellent verbal and written communication skills.
• A collaborative team player who thrives in a fast-paced environment.
• Knowledge of web analytics, ad networks (AdSense, AdX, DFP), A/B testing, and SaaS products.
• Basic understanding of HTML, JavaScript, and ad operations is a plus.

Why Join Us?

• A culture that values autonomy, transparency, and ethical work practices.
• A supportive team of talented peers who appreciate your contributions.
• Continuous opportunities for growth and learning beyond your comfort zone.
• Flexible remote work policy focused on output and performance.
• Office perks including snacks and catered lunch (for those working from our HQ).
• Open and honest communication at every level of the organization.

Apply Now

If you’re passionate about customer success, digital advertising, and working in a high-growth tech environment, we’d love to hear from you.

ROLE OVERVIEW

As the Lead – Account Management , you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery. This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth. You will serve as the bridge between clients and internal teams, ensuring all deliverables meet the highest standards while aligning with client goals and timelines.

KEY RESPONSIBILITIES

Client Engagement & Strategy

Own and nurture high-value client relationships with a long-term partnership mindset.

Ensure a seamless onboarding experience for new clients, setting the tone for successful collaboration.

Lead regular client interactions – through calls, emails, and meetings – to ensure satisfaction, gather feedback, and align on expectations.

Address and resolve client queries or escalations promptly and professionally.

Identify upsell and cross-sell opportunities to drive account growth and increase revenue.

Present strategic recommendations, performance reports, and project progress updates.

Team Leadership & Development

Mentor and manage a team of Account Managers to ensure consistent and high-quality service delivery.

Review client briefs with Account Managers to ensure accuracy, clarity, and alignment with scope.

Guide the team to meet departmental KPIs and individual performance goals.

Coach team members, conduct regular check-ins, and support career growth.

Project Oversight & Delivery

Coordinate cross-functional collaboration across Creative, Tech, Analytics, and Operations teams to ensure projects are executed on time and within budget.

Oversee the quality of deliverables across all stages and ensure alignment with client expectations.

Monitor project workflows, troubleshoot bottlenecks, and implement process improvements.

Maintain accurate documentation, briefs, and client communications.

Reporting & Financial Management

Own reporting schedules – weekly, fortnightly, and monthly – covering project performance, client satisfaction, and revenue metrics.

Track project budgets, profitability, and financial performance of client accounts.

Ensure alignment of team output with the defined Scope of Work and commercial agreements.

Process Excellence & Innovation

Continuously evaluate and enhance internal workflows and account management processes.

Standardize best practices across teams and ensure adherence to SOPs.

Foster a collaborative and communicative work environment across departments.

SKILLS & EXPERIENCE REQUIRED

4–6 years of experience in client servicing/account management, with at least 2–3 years in a leadership role.

Proven ability to manage large clients/account across sectors or verticals.

Strong team management and mentoring skills.

Excellent written and verbal communication.

Exceptional organizational and time-management skills.

Strong commercial acumen with experience in managing budgets and financial reporting.

Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint), and familiarity with project management tools (e.g., Asana, Trello, MS Project, Monday.com).

Experience in digital marketing, creative services, or tech-driven projects is a plus.

WHAT WE’RE LOOKING FOR

A people-first leader who inspires trust and brings out the best in others.

A strategic thinker who can balance client needs with internal capabilities.

A proactive problem-solver and process improver.

A detail-oriented executor who doesn't lose sight of the big picture.

A collaborative communicator who ensures smooth coordination across teams.

About Us:

We are Kraftshala. We are an online skilling institution committed to playing the long game of building a transformative educational experience for the masses. We call this Scaling with Soul. 

Scaling with Soul, to us, means we always prioritise student outcomes specifically our Placement Rate (percentage of students placed)- over other metrics, such as number of enrolments or company valuation in the coming year. 

This is, of course, easier said than done. There are painful choices to be made at every stage, from admissions to training to placements, that wouldnt have been needed were we willing to give up on either of high quality or scale. 

But in the long run, we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students, their families, recruiters and the broader ecosystem. 

Thats why we make each of our Placement Reports public, capturing how many students are placed in each batch, in what companies, at what salaries etc. 

We dont need to. None of our competitors do (though wed be happy to be proven wrong and have more educators join us!). Simply put, we have tasted the benefits of an education model grounded in high quality paired with the transparency of student outcomes and now cannot imagine doing it any other way.

We are not the largest in terms of enrollments. Nowhere close, actually. Not yet. 

However, we are proud to be one of the largest, if not the largest already, in terms of actual, verifiable placements. 

And in terms of Placement Rate, the metric that matters most to us, we are the absolute best in edtech. In the last 4 years, we have placed more than 2000+ students with a Placement Rate of 94% (and improving). 

Kraftshala is backed by a number of eminent investors, including: 

• Phanindra Sama and Sudhakar Pasupunuri, co-founders at Redbus and early investors in unicorns like Unacademy
• Amit Kumar Agarwal, Saurabh Garg and Akhil Gupta, co-founders at Nobroker.com (the worlds largest NoBrokerage Property Site and Indias first realty startup unicorn)
• Sujayathi Ali, Co-founder at ShopUp and Voonik
• Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestl S.A. and Professor, ISB) 
• Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, India's largest SEO/ performance marketing agencies) 

Kraftshala is on a mission to become the largest career launchpad in the world. 

Team Kraftshala is for the ambitious, the forever-learners, and most of all, for those who live to add value to others. In a world where education companies often lose sight of their core, we aim to Scale with Soul , to offer greater value to each stakeholder (including our team) everyday we get bigger. 

Joining Kraftshala now means becoming part of a story still in its early chapters- one youll help shape with your ideas, actions, and leadership. Here are things we care for:  

1. We seek a value-adding mindset in prospective team mates. Folks who demonstrate a capacity to understand their users' needs and are willing to go the extra mile to deliver on that, fit right in.   
2. We value problem solving skills. We look at problems objectively, work backwards from the user, solve for root causes and optimize for their long-term good instead of our short-term gain. We dont let processes or hierarchies get in the way of adding value. 
3. We believe speed matters enormously in business. We value people who move with urgency, have a bias for action and are willing to take calculated risks in the face of uncertainty. 
4. We look for people with high learning agility , those truth seekers who pursue the best data, ideas, and solutions with rigour and open mindedness, and are constantly working to become better today than yesterday. 
5. We admire people with ambition & courage to take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership. 
6. We aim for consistency and reliability and expect the same from others. Predictability just makes everyones life a lot smoother. 
7. We believe people who demonstrate candour with care are the most effective: real, open and direct in communication, while still being highly empathetic. 
8. We have learnt that Scaling with Soul requires frugality . Resource constraints help sharpen focus and breed inventiveness. 
9. We are practical optimists . Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.

Role Description:

One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and thats exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization.

As an Associate - Account Management, youll be part of the team that anchors our recruiter relationships, ensuring every hiring partner experiences smooth, responsive, and high-quality processes. Youll manage multiple accounts end-to-end - from setting up placement drives, coordinating with internal teams, solving real-time challenges, to building trust and driving repeat engagement with our recruiters.

While this role does involve coordination with students, your primary lens will be recruiter-first: working to make sure every hiring experience is as delightful, efficient, and outcome-oriented as possible.

Primary Responsibilities will include:

Placement Operations

• Managing end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently met
• Planning and executing placement logistics - interview schedules, assessments, candidate lists - in close coordination with hiring teams and internal stakeholders
• Serving as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt resolution of queries
• Collaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the process
• Tracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areas
• Identifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-building

Process Optimization

When youre working with dozens of recruiters and hundreds of students, delivering a consistently high-quality experience at scale becomes a function of the systems you build. Every delayed email, broken link, or missed follow-up can erode trust - and in placements, trust is everything. Thats why were constantly refining the way we operate, and hence, youd be: 

• Discovering ways to improve efficiency in our daily processes in order to enhance stakeholder experience.
• Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our placement cycles.
• Facilitating seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency.

What success in this role would look like:

• Month 1: Understand all current placement processes, tools, and workflows. Assist in 23 drives and begin managing recruiter and student interactions.
• Month 2: Run 3-4 recruiter accounts independently with 90%+ student participation and <24hr query response time. Identify 3-5 process gaps.
• Month 3+: Implement at least 2 process improvements. Maintain Recruiter and Student NPS. Drive at least one automation initiative.

A question wed like to address upfront is what the career trajectory looks like for someone in this role.

At Kraftshala, operations are central to how we serve our stakeholders. You'll start by learning the craft of partnerships and account management through hands-on placement execution. Over time, two broad paths could open up:

• If your strengths lie in scaling processes, systems thinking, and managing cross-functional execution, you could lead placement operations shaping how we deliver outcomes to recruiters and students at scale.
• If you love building and growing relationships, you could transition into owning large recruiter portfolios and driving new partnerships, repeat engagement, and even leading B2B initiatives.

These are starting thoughts, of course, and any decision on a role is always a function of what a person wants matched with what the organization can offer at that time. The great advantage of a company thats growing well (like Kraftshala) is that new opportunities open up frequently, and our preference would always be to try to fill up newly created roles with candidates from within the organization. 

• 1-3 years of prior experience in process management, relationship building, operations, or similar customer-facing roles (Were not fussed about the exact years of experience, as thats just a proxy for your skill level.) 
• Prior experience managing career services, placements, or corporate relations in an education institution would be a big plus

Top Grading:

Were looking for someone who doesn't wait around for instructions to get started. Our A-Players are those who take initiative - they build relationships with all stakeholders, spot gaps early, and design solutions proactively. They are the ones who take full ownership of the student and recruiter experience, staying a few steps ahead of any possible issues.

A B-Player, on the other hand, might wait for work to be assigned or limit themselves to what's been explicitly stated. They may execute tasks well, but aren't thinking beyond what's in front of them - which doesn't quite cut it in a high-ownership, high-trust team like ours.

As a small team, its imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes. Typically the whole process takes between 10 - 15 business days depending on your and our schedules, and will be a mix of online and in-person interactions.

1. Technical Exercise: This will be a task that assesses you on some of the core skills youll need to succeed in this role. 
2. Setting Expectations: This will be a call to understand your profile briefly and share the details of the selection process.
3. Conversation 1: This will be a detailed assessment review conversation with our current Partnerships team to go over your submission for the technical exercise 
4. Conversation 2: This will be a call with our Student Success Lead wherein you can expect to be evaluated on the competencies needed for the job (mentioned above).
5. Conversation 3: This will be a conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode. 
6. Extending an offer: If all goes well, we will extend an offer that will mention the relevant details. 

Location

Delhi