9,348 Customer Relations jobs in India

Assist the Lady CEO who is an MBA from IIM Indore.

Manage All Customer Relations and take Ownership of the Customer

Manage Customer Interactions - On WhatsApp, Phone or Email

Also Manage Delivery Operations - Scheduling and Coordination

Required Candidate profile

Good Written & Spoken English - Fluent & Fast Typing into a Desktop/Laptop.

Ability to write / talk in nice pleasant english with customers.

Fluent in Telugu

Living Within 10km of Banjara Hills

We're Hiring: Customer Relations Executive

Location: Santacruz West, Mumbai

Company:

Join our growing team Were looking for client-focused individuals to support hotel partners with reservation systems, OTA updates, and booking engine setups. Youll be the first point of contact for both existing and potential clients.

Apply here:

What you'll do:

• Assist hoteliers via call & email

• Configure booking engines for hotel websites

• Update OTA systems (like , Expedia, etc.)

• Manage client communication & build strong relationships

Detailed Job Description:

• Extensive interaction with hoteliers (Clients) to solve reservation system queries on call and email.
• Configuration of a website booking engine for the client's respective websites.
• Making changes on the reservation system and OTA systems as per the Hotelier requirement
• Good knowledge of OTAs would be appreciated
• Customer Relations Executive will be the first point of contact with the existing and prospective clients of the company
• Handling all PR activities such as establishing and maintaining correspondence and communication with the potential customers and existing clients
• Candidate must be open to work in rotational day shifts (No Night shift)

What we're looking for:

Graduate in Hospitality, Business Administration, or a related field preferred. Freshers with strong communication skills may also apply.

• Graduate (Hospitality/Business preferred)

• 0–2 years in customer support, hospitality, or OTAs
  
  • Strong communication & problem-solving skills
  
  • Open to rotational day shifts (including afternoon shifts) (No night shifts)
  
  • May work on a weekly off occasionally (comp off provided)

Perks:

• 5 Days Working (Saturday & Sunday off) – with flexibility and comp offs

• Friendly work environment and great learning opportunities

Guidance Counsellor

Amura Vision

We believe that the most under-appreciated route to releasing untapped human potential is to

build a healthier body, and through which a better brain. This allows us to do more of everything

that is important to each one of us.

Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that

defy solutions today, including many existential threats, and solve them in just a few decades.

Billions of healthier brains will make the world richer beyond what we can imagine today. The

surplus wealth, combined with better human capabilities, will lead us to a new renaissance,

giving us a richer and more beautiful culture.

These healthier brains will be equipped with deeper intellect, be less acrimonious, more

magnanimous, and have a kinder outlook on the world, resulting in a world that is better than

any previous time.

We find this vision of the future exhilarating. Our hopes and dreams are to create this future as

quickly as possible and ensure that it is widely distributed and optimized to maximize all forms

of human excellence.

Role Description

A Guidance Counsellor’s role is simple, it mainly consists of speaking with potential clients over

the phone, collecting some basic information and helping them understand the process they

would embark upon. We are not however driven by sales quotas or the like but instead measure

by the quality of each interaction. We have the information to change lives and such it is our

responsibility to do so. The Guidance Counsellor is the first point of contact to guide people to

this possible lifechanging experience.

Responsibilities

• Engage with Incoming Leads: Actively listen and engage in detailed conversations with

potential clients to understand their health needs.

• Communicate Program Information: Clearly convey the limitations and processes of the

program to ensure potential clients have a realistic understanding.

• Client Check-Ins: Regularly follow up with onboarded clients to gauge their satisfaction and

address any concerns.

• Empathy in Client Interactions: Be attentive to clients’ current situations, showing empathy

and understanding of their positions.

• Collaboration with Medical Team: Work closely with Amura’s Medical Team to address and

resolve client requests effectively.

• Utilize Lead Management Software: Familiarize yourself with and use Amura’s internal lead

management software to track interactions and manage leads efficiently.

Requirements

• 0 - 4 years experience can apply.
• Education: Bachelor’s Degree (Currently pursuing students can apply).
• Languages: Fluency in English is a must.
• Experience: Fresher; prior experience as Guidance Counsellors or relationship managers is a

plus.

• Strong interpersonal and communication skills with the ability to build rapport with clients.
• Time management.
• Empathy.
• Listening skills.

Here are answers to some questions you may have:

Who is Amura?

We are a health startup with presence in multiple countries

How old are you?

6 years

What is special about you?

Our clients. The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. Next comes our team. The Amura Team is one filled with brilliant minds, brimming with creativity be it at operations, medical or marketing. You can be one among them. Come and explore.

What is special about working with you?

You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person

What kind of people are you looking to add to your team?

We are looking for people who, when given the opportunity to have a measurable impact on the

world, will take it. Who values human life and is willing to work tirelessly on not only improving

themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth.

Is this a WFH role?

We do not have a WFH option. The work done at Amura is very unique. In person interactions will help you understand the brand better and get creative in ways you never imagined possible.

Where is your office?

Perungudi - OMR

Do you have an online presence?

(we are @AmuraHealth on all social media)

Perks I get when I join Amura?

Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them.

Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.

Working days:

6 days working a week.

Salary Package:

3.65 LPA (For freshers)

Proposed Position
- Customer Relations Manager

Job Description/Responsibilities

We are into newborn, maternity, children related and family photography and website bearing We are looking for a Customer Relation Manager (CRM) for our business, who is responsible for creating advertisements, creating leads in software, doing daily calls and follow them up and converting leads into business and clients for the company is expected. The incentive on remuneration would be based on number of conversions as well. Previous experience in the same is a additional boon

Qualification

Excellent verbal and written communication skills in English, Kannada and South Indian languages is a must and knowledge of using certain private applications is required. Capacity to convert leads into potential clients and following up is expected

Contact
  Mail your CV to ;

Who Are We?

At NIBAV, we are revolutionizing residential mobility solutions with our state-of-the-art, compact, and bespoke home elevator designs. With advancements in pneumatic technology, we provide luxury elevators that are accessible and affordable. As of 2024, our global family spans over 2,000 employees across 29 locations in India and 8 countries, including Australia, UAE, Malaysia, Kenya, Mexico, Thailand, US and Canada. Our vision is to make "Luxury in Every Home," bringing high-quality, imported-standard elevators into every Indian home.

Elite Elevators, based in Chennai, specializes in European-standard residential mobility solutions, including home lifts and stair lifts. Manufactured in Pisa, Italy, our products are TUV-certified for safety and tailored for luxury homes, making us India's #1 Home Elevator Company.

As Country Head CRM, you will play a pivotal role in overseeing CRM operations across India, driving customer retention, and ensuring operational excellence.

Why Join Us?

This is more than just a roleits an opportunity to shape CRM operations for NIBAV and Elite Elevators on a country-wide scale. Based in Chennai, you will lead CRM teams, ensure customer satisfaction, drive revenue generation, and contribute to the overall growth of the organization.

What Youll Do

• Oversee CRM activities within Country, ensuring alignment with global standards and company objectives.
• Lead nitiatives to enhance customer loyalty, manage escalations, and optimize satisfaction metrics.
• Oversee collections and production processes, ensuring revenue targets are met efficiently.
• Analyze and use customer feedback, Google reviews, and testimonials to drive continuous improvements in the customer experience.
• Lead efforts to optimize the handover process, ensuring smooth transitions and minimizing discrepancies.
• Monitor and report on key performance indicators, including customer satisfaction scores, referral generation, and quality metrics, ensuring goals are met.
• Implement robust processes for timely and accurate data reporting and updates.
• Tailor CRM strategies to specific regional and demographic insights, optimizing customer engagement.
• Develop and enforce Standard Operating Procedures (SOPs) to drive operational excellence within CRM functions.
• Lead and mentor CRM managers, fostering a high-performance culture and developing leadership talent.
• Drive compliance with local regulations and market requirements in all CRM operations.
• Work closely with production, sales, accounts and technical teams to align CRM strategies with broader organizational goals.
• Continuously review data and market trends to ensure CRM strategies remain relevant and effective.
• Develop strategies to retain and motivate CRM team members, fostering a culture of growth and excellence.
• Conduct Scrum meetings to align the team on goals, challenges, and action plans.
• Send weekly presentations to managers summarizing progress, key achievements, and areas requiring attention.
• Review feedback received in person and via email, share it with the respective stakeholders, and track progress for resolution.

What You'll Bring

• 14–16 years of experience in CRM leadership roles, preferably with multi-regional operations.
• Proven ability to lead CRM operations across the country and align strategies with organizational goals.
• Strong focus on delivering exceptional customer experiences and building long-term relationships.
• Expertise in mentoring and developing high-performing, motivated teams.
• Experience in driving operational efficiency through the development and mplementation of SOPs.
• Results-driven mindset with a focus on achieving measurable outcomes and continuous improvement.
• Ability to navigate diverse market conditions, regulations, and customer preferences effectively.
• Excellent collaborative skills to align CRM strategies with production, sales, and finance objectives.

What Sets You Apart

• Proven expertise in steering nationwide CRM operations, aligning strategies seamlessly with business goals to drive impactful outcomes.
• Passionate about delivering superior customer journeys that foster trust, loyalty, and long-term partnerships.
• Adept at leveraging data insights to enhance CRM effectiveness, achieving consistent improvements across key metrics.
• Skilled at navigating complex market conditions, regulatory environments, and customer behaviors to capitalize on opportunities and ensure business success.

Job description

Key Responsibilities:

• Lead Generation & Prospecting:

• Client Relationship Management:

• Proposal Development & Negotiation:

• Sales Forecasting & Reporting:

• Efficiently manage and organize databases.

• Tele Marketing

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Service Advisor

Job Summary:

Act as the key liaison between the customer and the workshop, ensuring efficient service delivery and high customer satisfaction.

Key Responsibilities:

• Greet customers and understand their service requirements.
• Create job cards and explain service estimates.
• Coordinate with the workshop team for timely delivery.
• Communicate service updates and delivery timelines to customers.
• Upsell value-added services and AMC plans.

Qualifications:

• Diploma / Graduate in Automotive or Mechanical field.
• 2–4 years of experience in a similar role.
• Good technical knowledge and customer handling skills.
• Familiar with DMS (Dealer Management Systems).

Job Type: Full-time

Pay: ₹22, ₹25,000.00 per month

Work Location: In person

Position: Customer Relations Associate

Location: Kochi, Kerala

Company: Fuselage Innovations Pvt Ltd

Industry: DroneTech / Defence / Technology Solutions

Experience: 0–1 year (freshers may also apply)

Employment Type: Full-time, Permanent

About the Role

We are looking for a friendly and motivated Customer Relations Associate who is fluent in Hindi. The role involves engaging with potential clients, providing information about our drone-based products and services, and assisting with customer queries. Ideal candidates should have strong communication skills, a positive attitude, and the ability to build lasting customer relationships. Freshers are also welcome.

Key Responsibilities

• Make outbound calls to potential customers in Hindi-speaking regions
• Introduce and explain our DroneTech products, services, and training programs clearly
• Maintain accurate records of customer interactions and follow-ups
• Handle customer queries professionally and ensure timely resolution
• Collaborate with internal teams to provide smooth support and communication

Requirements

• Fluency in Hindi and good communication skills in English or Malayalam
• Experience: 0–1 year (freshers may also apply) experience in customer relations, telecalling, or customer service (freshers welcome)
• Basic computer skills; experience with CRM tools is an added advantage
• Friendly, patient, and customer-focused attitude
• Willingness to work from Kochi and adapt to flexible work schedules

What We Offer

• Competitive salary of ₹15,000 per month
• Cell phone reimbursement
• Health insurance
• Supportive and collaborative team culture
• Career growth opportunities in a leading DroneTech startup

Join Us

At Fuselage Innovations, we are committed to transforming agriculture and defence solutions through DroneTech innovation. If you are passionate about communication and building strong customer relationships, we'd love to hear from you.

To apply, send your resume to:

Job Types: Full-time, Permanent, Fresher

Job Type: Full-time

Pay: ₹5, ,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Education:

• Bachelor's (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person

Speak with the employer

Customer Relations Executive - Female

Should have good communication skills

Should be fluent in English and Hindi

Qualification : Degree

Experienced candidates preferable

Working time: 9 AM to 6 PM

Prefer candidates from Muvattupuzha, Koothattukulam, Perumbavoor, Kothamangalam, Piravom, Kolenchery

Contact No.:

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Language:

• English (Required)
• Hindi (Required)

Work Location: In person