181 Customer Relations jobs in India

Guidance Counsellor

Amura Vision

We believe that the most under-appreciated route to releasing untapped human potential is to

build a healthier body, and through which a better brain. This allows us to do more of everything

that is important to each one of us.

Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that

defy solutions today, including many existential threats, and solve them in just a few decades.

Billions of healthier brains will make the world richer beyond what we can imagine today. The

surplus wealth, combined with better human capabilities, will lead us to a new renaissance,

giving us a richer and more beautiful culture.

These healthier brains will be equipped with deeper intellect, be less acrimonious, more

magnanimous, and have a kinder outlook on the world, resulting in a world that is better than

any previous time.

We find this vision of the future exhilarating. Our hopes and dreams are to create this future as

quickly as possible and ensure that it is widely distributed and optimized to maximize all forms

of human excellence.

Role Description

A Guidance Counsellor’s role is simple, it mainly consists of speaking with potential clients over

the phone, collecting some basic information and helping them understand the process they

would embark upon. We are not however driven by sales quotas or the like but instead measure

by the quality of each interaction. We have the information to change lives and such it is our

responsibility to do so. The Guidance Counsellor is the first point of contact to guide people to

this possible lifechanging experience.

Responsibilities

• Engage with Incoming Leads: Actively listen and engage in detailed conversations with

potential clients to understand their health needs.

• Communicate Program Information: Clearly convey the limitations and processes of the

program to ensure potential clients have a realistic understanding.

• Client Check-Ins: Regularly follow up with onboarded clients to gauge their satisfaction and

address any concerns.

• Empathy in Client Interactions: Be attentive to clients’ current situations, showing empathy

and understanding of their positions.

• Collaboration with Medical Team: Work closely with Amura’s Medical Team to address and

resolve client requests effectively.

• Utilize Lead Management Software: Familiarize yourself with and use Amura’s internal lead

management software to track interactions and manage leads efficiently.

Requirements

• 0 - 4 years experience can apply.
• Education: Bachelor’s Degree (Currently pursuing students can apply).
• Languages: Fluency in English is a must.
• Experience: Fresher; prior experience as Guidance Counsellors or relationship managers is a

plus.

• Strong interpersonal and communication skills with the ability to build rapport with clients.
• Time management.
• Empathy.
• Listening skills.

Here are answers to some questions you may have:

Who is Amura?

We are a health startup with presence in multiple countries

How old are you?

6 years

What is special about you?

Our clients. The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. Next comes our team. The Amura Team is one filled with brilliant minds, brimming with creativity be it at operations, medical or marketing. You can be one among them. Come and explore.

What is special about working with you?

You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person

What kind of people are you looking to add to your team?

We are looking for people who, when given the opportunity to have a measurable impact on the

world, will take it. Who values human life and is willing to work tirelessly on not only improving

themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth.

Is this a WFH role?

We do not have a WFH option. The work done at Amura is very unique. In person interactions will help you understand the brand better and get creative in ways you never imagined possible.

Where is your office?

Perungudi - OMR

Do you have an online presence?

(we are @AmuraHealth on all social media)

Perks I get when I join Amura?

Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them.

Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.

Working days:

6 days working a week.

Salary Package:

3.65 LPA (For freshers)

Guidance Counsellor

Amura Vision

We believe that the most under-appreciated route to releasing untapped human potential is to

build a healthier body, and through which a better brain. This allows us to do more of everything

that is important to each one of us.

Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that

defy solutions today, including many existential threats, and solve them in just a few decades.

Billions of healthier brains will make the world richer beyond what we can imagine today. The

surplus wealth, combined with better human capabilities, will lead us to a new renaissance,

giving us a richer and more beautiful culture.

These healthier brains will be equipped with deeper intellect, be less acrimonious, more

magnanimous, and have a kinder outlook on the world, resulting in a world that is better than

any previous time.

We find this vision of the future exhilarating. Our hopes and dreams are to create this future as

quickly as possible and ensure that it is widely distributed and optimized to maximize all forms

of human excellence.

Role Description

A Guidance Counsellor’s role is simple, it mainly consists of speaking with potential clients over

the phone, collecting some basic information and helping them understand the process they

would embark upon. We are not however driven by sales quotas or the like but instead measure

by the quality of each interaction. We have the information to change lives and such it is our

responsibility to do so. The Guidance Counsellor is the first point of contact to guide people to

this possible lifechanging experience.

Responsibilities

• Engage with Incoming Leads: Actively listen and engage in detailed conversations with

potential clients to understand their health needs.

• Communicate Program Information: Clearly convey the limitations and processes of the

program to ensure potential clients have a realistic understanding.

• Client Check-Ins: Regularly follow up with onboarded clients to gauge their satisfaction and

address any concerns.

• Empathy in Client Interactions: Be attentive to clients’ current situations, showing empathy

and understanding of their positions.

• Collaboration with Medical Team: Work closely with Amura’s Medical Team to address and

resolve client requests effectively.

• Utilize Lead Management Software: Familiarize yourself with and use Amura’s internal lead

management software to track interactions and manage leads efficiently.

Requirements

• 0 - 4 years experience can apply.
• Education: Bachelor’s Degree (Currently pursuing students can apply).
• Languages: Fluency in English is a must.
• Experience: Fresher; prior experience as Guidance Counsellors or relationship managers is a

plus.

• Strong interpersonal and communication skills with the ability to build rapport with clients.
• Time management.
• Empathy.
• Listening skills.

Here are answers to some questions you may have:

Who is Amura?

We are a health startup with presence in multiple countries

How old are you?

6 years

What is special about you?

Our clients. The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. Next comes our team. The Amura Team is one filled with brilliant minds, brimming with creativity be it at operations, medical or marketing. You can be one among them. Come and explore.

What is special about working with you?

You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person

What kind of people are you looking to add to your team?

We are looking for people who, when given the opportunity to have a measurable impact on the

world, will take it. Who values human life and is willing to work tirelessly on not only improving

themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth.

Is this a WFH role?

We do not have a WFH option. The work done at Amura is very unique. In person interactions will help you understand the brand better and get creative in ways you never imagined possible.

Where is your office?

Perungudi - OMR

Do you have an online presence?

(we are @AmuraHealth on all social media)

Perks I get when I join Amura?

Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them.

Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.

Working days:

6 days working a week.

Salary Package:

3.65 LPA (For freshers)

Job Title: Student Success Manager (SSM)

Location: Work from Home

Job Type: Full-Time | Night Shift ( 5 day working)

Compensation: Up to ₹5 LPA

About the Company

98thPercentile is a leading USA-based EdTech company on a mission to transform education through innovative, technology-driven solutions. We deliver high-quality online learning programs for students in the USA, empowering them to achieve academic and personal excellence.

Role Overview

As a Student Success Manager (SSM), you will be responsible for ensuring the success and satisfaction of students and parents across our US-based programs. You will act as the primary point of contact—guiding students from enrolment through program completion—while also contributing to business growth through upselling and cross-selling opportunities.

Key Responsibilities

• Serve as the trusted advisor for students and parents enrolled in our US-based programs.
• Onboard new students, ensuring smooth transitions and clarity on program expectations.
• Provide ongoing support by addressing academic concerns, feedback, and queries.
• Track student progress, share insights with parents, and recommend solutions to maximize outcomes.
• Collaborate with faculty, support, and product teams to deliver an outstanding learning experience.
• Identify opportunities to upsell or cross-sell additional programs aligned with student goals.
• Ensure high retention rates by building strong, long-term relationships with families.

Requirements

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and empathy to build trust with parents and students.
• Prior experience in Customer Success, Academic Counselling, or EdTech sales preferred.
• Ability to work in US time zones (night shift).

• Managing inbound customer inquiries via phone, email, and chat.
• Providing information on products, services, and policies.
• Resolving customer complaints and issues in a timely and satisfactory manner.
• Building rapport and fostering positive customer relationships.
• Processing customer orders, forms, applications, and requests.
• Updating customer records and maintaining accurate documentation.
• Escalating complex customer concerns to the appropriate department.
• Gathering customer feedback to identify areas for service improvement.
• Adhering to company standards for customer service excellence.

• High school diploma or equivalent; Bachelor's degree preferred.
• Previous experience in customer service,

the solar energy sector.

About Sky-Volt Private Limited

Incorporated on 27th April 2022, Sky-Volt Private Limited is on a mission to electrify every household in India by harnessing the power of the sun. We are rapidly emerging as one of India’s largest private power producers and a leading turnkey EPC player in the Indian PV solar industry.

With an in-house team for design, engineering, and construction, we specialize in developing cost-effective and energy-efficient PV solar plants of any scale (KW-MW) across PAN India.

We operate across multiple business models, including Domestic, RESCO / OPEX, Open Access Model, and CAPEX, catering to industries such as hotels, universities, residential schools & colleges, factories, cold storage facilities, and more. Additionally, Sky-Volt Solar is committed to promoting domestic solar solutions, making clean energy accessible to homes across India.

Key Responsibilities: Build and maintain strong relationships with clients to ensure long-term engagement.
Address customer inquiries, concerns, and complaints in a professional and timely manner.
Coordinate with internal teams to ensure seamless execution of customer requirements.
Assist in the development and implementation of customer service policies and strategies.
Conduct regular follow-ups with clients to ensure satisfaction with products and services.
Maintain detailed records of customer interactions and feedback for continuous improvement.
Identify opportunities for upselling and cross-selling solar products and services.
Provide insights and reports on customer trends and satisfaction to senior management

Required Qualifications & Skills:

Education: Bachelor's/Master’s degree in Business, Marketing, Customer Relations, or a related field.
Proven experience in customer relationship management, preferably in the solar or renewable energy industry.
Excellent communication, interpersonal, and problem-solving skills.
Strong ability to manage customer expectations and resolve issues effectively.
Proficiency in CRM tools and MS Office (Excel, PowerPoint, Word).
Self-motivated, detail-oriented, and capable of handling multiple client accounts.
Strong analytical skills to track and improve customer engagement strategies.

Felxible work policy, Fixed Pay plus Incentives, Various Leave Policies.

Sky-Volt Private Limited, incorporated on 27th April 2022, with a mission to electrify every household in India by harnessing the power of the sun, is becoming one of India’s largest private power producers.

Sky-Volt Solar is one of the leading turnkey EPC players in the Indian PV solar industry.

Sky-Volt has an in-house design, engineering, and construction team. With its technical expertise and in-depth knowledge, we develop the most cost-effective and energy-efficient PV solar plants of any scale (KW-MW) at any location PAN India.

We are working on multiple business models, including RESCO / OPEX, Open Access Model, and CAPEX, catering to industries like hotels, universities, residential schools & colleges, factories, cold storage facilities, etc.

Qualifications and Skills

• Proficiency in customer relationship management software to streamline client interactions and maintain comprehensive records.
• Proven conflict resolution skills to address customer concerns quickly and effectively, ensuring a harmonious relationship.
• Strong data analysis capabilities to interpret customer feedback and suggest actionable improvements for service enhancement.
• Exceptional active listening skills to understand and respond to customer needs accurately and empathetically.
• Experience using Salesforce for managing client data and improving customer engagement strategies.
• Effective communication skills to convey information clearly and professionally through various channels.
• Ability to perform customer feedback analysis, identifying trends and insights to improve overall customer satisfaction.
• Familiarity with multi-channel support systems, offering consistent and quality service across platforms.

Guidance Counsellor

Amura Vision

We believe that the most under-appreciated route to releasing untapped human potential is to

build a healthier body, and through which a better brain. This allows us to do more of everything

that is important to each one of us.

Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that

defy solutions today, including many existential threats, and solve them in just a few decades.

Billions of healthier brains will make the world richer beyond what we can imagine today. The

surplus wealth, combined with better human capabilities, will lead us to a new renaissance,

giving us a richer and more beautiful culture.

These healthier brains will be equipped with deeper intellect, be less acrimonious, more

magnanimous, and have a kinder outlook on the world, resulting in a world that is better than

any previous time.

We find this vision of the future exhilarating. Our hopes and dreams are to create this future as

quickly as possible and ensure that it is widely distributed and optimized to maximize all forms

of human excellence.

Role Description

A Guidance Counsellor’s role is simple, it mainly consists of speaking with potential clients over

the phone, collecting some basic information and helping them understand the process they

would embark upon. We are not however driven by sales quotas or the like but instead measure

by the quality of each interaction. We have the information to change lives and such it is our

responsibility to do so. The Guidance Counsellor is the first point of contact to guide people to

this possible lifechanging experience.

Responsibilities

• Engage with Incoming Leads: Actively listen and engage in detailed conversations with

potential clients to understand their health needs.

• Communicate Program Information: Clearly convey the limitations and processes of the

program to ensure potential clients have a realistic understanding.

• Client Check-Ins: Regularly follow up with onboarded clients to gauge their satisfaction and

address any concerns.

• Empathy in Client Interactions: Be attentive to clients’ current situations, showing empathy

and understanding of their positions.

• Collaboration with Medical Team: Work closely with Amura’s Medical Team to address and

resolve client requests effectively.

• Utilize Lead Management Software: Familiarize yourself with and use Amura’s internal lead

management software to track interactions and manage leads efficiently.

Requirements

• 0 - 4 years experience can apply.
• Education: Bachelor’s Degree (Currently pursuing students can apply).
• Languages: Fluency in English is a must.
• Experience: Fresher; prior experience as Guidance Counsellors or relationship managers is a

plus.

• Strong interpersonal and communication skills with the ability to build rapport with clients.
• Time management.
• Empathy.
• Listening skills.

Here are answers to some questions you may have:

Who is Amura?

We are a health startup with presence in multiple countries

How old are you?

6 years

What is special about you?

Our clients. The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. Next comes our team. The Amura Team is one filled with brilliant minds, brimming with creativity be it at operations, medical or marketing. You can be one among them. Come and explore.

What is special about working with you?

You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person

What kind of people are you looking to add to your team?

We are looking for people who, when given the opportunity to have a measurable impact on the

world, will take it. Who values human life and is willing to work tirelessly on not only improving

themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth.

Is this a WFH role?

We do not have a WFH option. The work done at Amura is very unique. In person interactions will help you understand the brand better and get creative in ways you never imagined possible.

Where is your office?

Perungudi - OMR

Do you have an online presence?

(we are @AmuraHealth on all social media)

Perks I get when I join Amura?

Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them.

Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.

Working days:

6 days working a week.

Salary Package:

3.65 LPA (For freshers)