52 Customer Relations jobs in Nagpur

AdPushup (by Geniee) is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue through cutting-edge technology, premium demand partnerships, and expert ad operations.

With 100% year-over-year growth over the past several years, our success is driven by a diverse team of engineers, marketers, product specialists, and customer success professionals. In 2021, AdPushup was recognized as a Great Place to Work, celebrating our collaborative culture and shared vision.

If you’re looking to work in a high-growth, transparent, and performance-driven environment, AdPushup is the place for you.

Role Overview

We are looking for an Account Management Associate who will be a key customer advocate within our organization. In this dual role, you’ll be responsible for both customer success and account management functions. Your goal will be to build strong relationships with our publishers, address their needs proactively, and ensure optimal performance of their ad setups using AdPushup solutions.

Key Responsibilities

• Develop a deep understanding of AdPushup’s product and the display advertising ecosystem.
• Understand and cater to the unique needs of each assigned account.
• Resolve customer queries promptly and effectively.
• Collaborate with internal teams (tech, product, operations) to resolve issues and implement solutions.
• Educate users on how to use the platform effectively.
• Conduct QBRs and drive efforts to increase the lifetime value of your assigned accounts
• Foster long-term relationships with customers by delivering consistent value and support.

What We’re Looking For

• Strong problem-solving skills and a proactive attitude.
• Curious, data-driven mindset with a willingness to experiment and optimize.
• Excellent verbal and written communication skills.
• A collaborative team player who thrives in a fast-paced environment.
• Knowledge of web analytics, ad networks (AdSense, AdX, DFP), A/B testing, and SaaS products.
• Basic understanding of HTML, JavaScript, and ad operations is a plus.

Why Join Us?

• A culture that values autonomy, transparency, and ethical work practices.
• A supportive team of talented peers who appreciate your contributions.
• Continuous opportunities for growth and learning beyond your comfort zone.
• Flexible remote work policy focused on output and performance.
• Office perks including snacks and catered lunch (for those working from our HQ).
• Open and honest communication at every level of the organization.

Apply Now

If you’re passionate about customer success, digital advertising, and working in a high-growth tech environment, we’d love to hear from you.

• Leading and mentoring a team of customer service representatives, providing guidance and support.
• Ensuring timely and accurate resolution of customer inquiries and complaints across various channels (phone, email, chat).
• Monitoring customer service performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Developing and implementing strategies to improve customer service processes and efficiency.
• Training new customer service agents on product knowledge, service protocols, and communication skills.
• Handling escalated customer issues, demonstrating empathy and problem-solving skills.
• Collecting and analyzing customer feedback to identify trends and areas for product or service improvement.
• Collaborating with other departments to ensure a seamless customer experience.
• Maintaining accurate records of customer interactions and transactions.
• Motivating the team to achieve performance targets and uphold high service standards.
• Participating in hiring and performance reviews for customer service staff.

Job Title: Customer Service & Online Listings Associate

Location: Remote (Work From Home)

Working Hours: 2:00 PM – 10:00 PM IST

Working Days: 6 days a week working

Holidays: US Public Holidays (Yearly 10)

Start Date: Immediate

Salary: As per industry standards

Experience: Minimum 1 year in a similar role

Role Overview:

We are looking for a proactive and detail-oriented Customer Service & Online Listings

Associate to support our US-based e-commerce operations. This is a full-time, remote role

focused on creating and managing online postings, handling customer communication, and

conducting research to support pricing and product accuracy. You’ll work closely with our

local sales team and play a key role in driving product visibility and customer satisfaction.

Key Responsibilities:

Advertising Postings

 Create and manage product postings on platforms such as OfferUp, Facebook

Marketplace, Craigslist, and other relevant channels.

Regularly track sold items and remove or update postings accordingly.

aintain communication with the local sales team to ensure accurate and up-to-date

postings.

nhance existing postings by adding more complete information and optimizing for

customer engagement.

Customer Responses

espond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,

and voicemails.

im to respond within 24 hours to ensure timely and effective customer support.

larify questions and provide product-related details to facilitate smooth transactions.

Pricing & Item Research

onduct detailed research on received inventory items to determine brand,

specifications, descriptions, and pricing benchmarks.

ecommend competitive pricing based on analysis.

ssist in preparing data for a seamless transition from item intake to Shopify uploads

and final advertising postings.

Requirements:

inimum 1 year of experience in online postings, customer service, or e-commerce

operations.

trong English communication skills—both written and verbal.

 hly organized, self-motivated, and capable of working independently during

designated hours.

xperience with online marketplaces and customer support platforms is an advantage.

If you have a background in customer interaction, enjoy working with product data, and are

looking for a work-from-home role in the e-commerce domain, we’d love to hear from you!

About Company:

Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.

Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .

Desired Candidate Requirements:

● Prior experience with customer service and call centres in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localization is desirable.

● Understanding of US Accent is plus

Job Type :-

● Full-time

● Night Shift (11 PM- 11 AM)

● Remote

Job Role : Customer Service Representative

Project Type: Contract

Location : Remote

Job Overview:

We are seeking domain experts to participate in a AI Training project .

Communicate clearly and confidently in English to resolve queries and concerns.

Prior experience in English voice process / international customer support is highly preferred.

Excellent communication skills in English (both verbal and written) with a neutral/global accent.

Strong active listening, empathy, and problem-solving skills.

Laptop/desktop with reliable Wi-Fi connection is mandatory .

Technical Requirements:

Candidates must have a high-quality webcam and microphone

Reliable fiber internet connection required (mobile network connections will not be accepted)

Interested candidates revert to

Job Title: International Customer Support Executive

Location: Gurgaon (Remote – Work From Home)

Shift: Rotational, including night shifts

Experience: 0–2 years | Freshers Welcome

Joining: Immediate

Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.

Key Responsibilities:

• Manage inbound and outbound customer queries via voice/email/chat
• Provide accurate information and resolve issues with empathy and professionalism
• Maintain service quality and adhere to process guidelines
• Document interactions and escalate unresolved concerns when necessary

Requirements:

• Excellent verbal and written communication skills in English
• Ability to work in rotational shifts (including night shifts)
• Basic computer proficiency and typing skills
• Freshers with strong communication are encouraged to apply
• Must have a stable internet connection and quiet workspace

Job Role : Customer Service Representative

Project Type: Contract

Location : Remote

Job Overview:

We are seeking domain experts to participate in a AI Training project .

Communicate clearly and confidently in English to resolve queries and concerns.

Prior experience in English voice process / international customer support is highly preferred.

Excellent communication skills in English (both verbal and written) with a neutral/global accent.

Strong active listening, empathy, and problem-solving skills.

Laptop/desktop with reliable Wi-Fi connection is mandatory .

Technical Requirements:

Candidates must have a high-quality webcam and microphone

Reliable fiber internet connection required (mobile network connections will not be accepted)

Interested candidates revert to

About Company:

Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.

Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .

Desired Candidate Requirements:

● Prior experience with customer service and call centres in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localization is desirable.

● Understanding of US Accent is plus

Job Type :-

● Full-time

● Night Shift (11 PM- 11 AM)

● Remote

Responsibilities:

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queries
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, GOS, AHT, Online rate, Availability, Quality, regulations and chat volume goals.
• Should have worked in high pressure environment dealing with irate customers & should be able to deescalate, handle the situation & provide resolution to the customer with best CX scores
• Should posses basic banking knowledge on credit cards & retail bank
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.
• Should have worked on Customer service teams with complete hands on handling real time customers in international process
• Should posses excellent written communication skills with service attitude
• Should be able to multi task – handling more than 4-5 customers all through the day
• Should have exposure to CX metrics – Customer Service metrics like FCR, Rep-SAT, NPS, CSAT etc.,
• Balances NPS & RSAT to ensure positive customer experience while managing/minimizing operating losses
• Analyzes risk areas and identifies solutions to meet customer's needs
• Ensure Information Security for sensitive data
• Ensures productive output as required in unit plan
• Undertakes other assignments/projects as given by the Team Lead/Manager
• Demonstrates ideal service attitude for all customers, liaises with different departments and also performs account level system maintenances while resolving customers queries
• Applies professional attitude and image for all internal and external customers
• Should possess good analytical & problem solving skills
• Night shifts/ graveyard shifts only with weekdays offs - Mandatory rotation once in 4months within night/grave yard shift – No day shifts at all

Qualifications:

• 3-5 years of customer service experience, handling real time customers in international process (US & UK)
• Sound Communication skills with service attitude
• Excellent written communication skills with service attitude (30 WPM – typing speed: 90% accuracy)
• Good verbal and written communication skills with proficiency in grammar spelling & punctuation
• Strong problem-solving skills. Keen eye for detail
• Attitude to Learning, Self-discipline & willingness to take initiative
• Work in graveyard shift & rotational offs shifts

Preferences:

• Good analytical skills
• Influencing skills and willingness to resolve customer queries satisfactorily
• Keen observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
• Must possess procedure driven judgment in order to find the best solution to an issue
• Must be goal oriented, highly motivated, Self-driven & result oriented

Shift of operations:

• Night shifts/graveyard shifts with a 5 day work week (with weekdays offs)
• Mandatory rotation once in 4months within night shifts/grave yard shift