6,905 Customer Relationship Managers jobs in India

Note - This is for only Freshers to 1 year experience.

About NIIT

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

Link to website-

Job Description:

Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO

Location: Salt Lake City, Kolkata

Shift Timing: Night Shift

Process Type: US Healthcare

Key Responsibilities:

• Handle inbound/outbound customer interactions via voice calls.
• Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
• Maintain detailed and accurate call logs and follow standard operating procedures.
• Achieve performance targets related to quality, accuracy, and customer satisfaction.
• Demonstrate effective communication and listening skills to address customer needs efficiently.
• Adapt to flexible shifts and rotational schedules as per business requirements.
• Upsell or cross-sell products/services when required.

Eligibility Criteria:

• Graduates (freshers) with excellent communication skills are encouraged to apply.
• Preference given to candidates with prior BPO experience and complete joining documentation .
• Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
• Mandatory: PAN card is required during the hiring process

Contact:

For Quick response - Connect with me on WhatsApp -

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

About NIIT

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

Link to website-

Job Description:

Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO

Location: Airoli, Mumbai

Shift Timing: Night Shift

Process Type: US Healthcare

Key Responsibilities:

• Handle inbound/outbound customer interactions via voice calls.
• Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
• Maintain detailed and accurate call logs and follow standard operating procedures.
• Achieve performance targets related to quality, accuracy, and customer satisfaction.
• Demonstrate effective communication and listening skills to address customer needs efficiently.
• Adapt to flexible shifts and rotational schedules as per business requirements.
• Upsell or cross-sell products/services when required.

Eligibility Criteria:

• Graduates (freshers) with excellent communication skills are encouraged to apply.
• Preference given to candidates with prior BPO experience and complete joining documentation .
• Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
• Mandatory: PAN card is required during the hiring process

Contact:

For Quick response - Connect with me on WhatsApp -

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Note - This is for only Freshers to 1 year experience.

About NIIT

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

Link to website-

Job Description:

Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO

Location: Salt Lake City, Kolkata

Shift Timing: Night Shift

Process Type: US Healthcare

Key Responsibilities:

• Handle inbound/outbound customer interactions via voice calls.
• Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
• Maintain detailed and accurate call logs and follow standard operating procedures.
• Achieve performance targets related to quality, accuracy, and customer satisfaction.
• Demonstrate effective communication and listening skills to address customer needs efficiently.
• Adapt to flexible shifts and rotational schedules as per business requirements.
• Upsell or cross-sell products/services when required.

Eligibility Criteria:

• Graduates (freshers) with excellent communication skills are encouraged to apply.
• Preference given to candidates with prior BPO experience and complete joining documentation .
• Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
• Mandatory: PAN card is required during the hiring process

Contact:

For Quick response - Connect with me on WhatsApp -

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Company Overview

BPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of 51-200 employees, our headquarters are located in Pune. For more information, visit our website at epivsolution.com .

Job Overview

Hiring for Fresher for the role of Customer Service, based in the Pune Division. This is a full-time position ideal for individuals with 0 to 1 year of work experience. As a customer service representative, you will be the frontline of our company, helping to manage customer inquiries and provide outstanding service.

Qualifications and Skills

• Excellent communication skills are essential for addressing customer inquiries effectively and providing clear information (Mandatory skill).
• Strong problem-solving abilities are required to resolve issues promptly and efficiently, ensuring customer satisfaction (Mandatory skill).
• Proficiency in customer support is a must, as it involves understanding and fulfilling customer needs efficiently (Mandatory skill).
• Product knowledge is crucial to effectively explain features and benefits, helping customers make informed decisions.
• Experience with knowledge base management is valuable to maintain and update resources that assist in customer service tasks.
• Familiarity with ticketing systems is necessary for tracking, managing, and resolving customer queries systematically.
• Capable of working collaboratively in a team environment, contributing to team objectives and fostering positive work relationships.
• Basic proficiency in using computer applications and customer relationship management software helps streamline operations.

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a high standard of service.
• Identify and assess customers needs to achieve satisfaction and provide appropriate solutions or alternatives.
• Maintain thorough and accurate customer service records in the ticketing systems.
• Collaborate with team members and other departments to resolve complex customer issues.
• Continuously improve through feedback and actively participate in training and development programs.
• Contribute to customer retention efforts by providing exceptional service and follow-up.
• Assist in maintaining up-to-date product information and resources to enhance customer interactions.
• Stay informed about company products, services, and policies to better serve customers.

Call or WhatsApp Me on

We are looking for individuals for Inbound Customer Service Voice, Chat & Email Blended Process.

Roles and responsibilities:

Handling customer queries on Web Chat, E-mails. Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.

Salary and shift Timing:

Starting salary for Fresher: 23K + Incentives

Salary for Experience: UPTO 40K + Incentives (Depends On Interview)

Shift time: Rotational

5 Days working (Week off also Rotational)

This is a remote position.

Zero Energy Australia is seeking a proactive Customer Service Representative to manage both inbound and outbound calls, handle basic customer enquiries, and ensure seamless support through our Zoho Desk and Yeastar IVR platform. You will be the first point of contact for our clients, resolving queries efficiently and escalating complex issues to the right teams.

• Inbound Call Handling:
  

  • Answer customer calls promptly, logging each interaction in Zoho Desk.
    

  • Resolve routine enquiries about installations, service schedules, billing, and rebates.
    

  • Triage and assign tickets to appropriate departments (e.g., Operations, Technical, Billing).
    

• Outbound Calls & Follow‑Up:
  

  • Conduct follow‑up calls to confirm appointments, collect missing information, and close open tickets.
    

  • Reach out to leads who have submitted enquiries but not yet converted, providing product information and booking consultations.
    

• Helpdesk Management (Zoho Desk):
  

  • Create, update, and close support tickets with accurate notes and SLAs.
    

  • Use automations and macros to streamline responses for FAQs and common requests.
    

  • Monitor ticket queues and ensure compliance with response‑time objectives.
    

• Yeastar IVR Integration:
  

  • Configure call flows in Yeastar to route calls based on enquiry type and availability.
    

  • Update call‑routing rules as needed and test new IVR menus.
    

  • Review call logs and recordings to identify training needs or system improvements.
    

• Customer Engagement & Satisfaction:
  

  • Maintain a professional, empathetic tone on all calls.
    

  • Gather customer feedback and log suggestions for process improvements.
    

  • Escalate any urgent or sensitive issues (e.g., safety concerns) to management immediately.
    

• Reporting & Continuous Improvement:
  

  • Generate weekly reports on call volumes, ticket resolution times, and customer satisfaction scores.
    

  • Participate in regular team huddles to share insights and refine call‑handling scripts.
    

• Minimum 1 year of customer service or call‑centre experience, preferably in HVAC, utilities, or field services.
  

• Familiarity with Zoho Desk (or similar ticketing systems) and basic IVR concepts.
  

• Strong verbal communication skills and active‑listening ability.
  

• Comfortable with outbound prospecting calls and follow‑up.
  

• Excellent organisational skills and attention to detail when logging tickets.
  

• Ability to multitask and maintain composure under high call volumes.
  

• Experience configuring or managing Yeastar PBX/IVR systems. (Plus)
  

• Basic understanding of HVAC products, rebate programs, or service‑industry workflows. (Plus)
  

• Proficiency in Zoho CRM for lead‑tracking and simple data updates. (Plus)
  

• Work in a collaborative, customer‑centric environment with career growth opportunities.
  

• Gain hands‑on experience with industry‑leading cloud platforms (Zoho Desk, Yeastar).
  

• Competitive pay, salary packaging options, and supportive team culture.