30 Customer Relationships jobs in Ranchi

AdPushup (by Geniee) is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue through cutting-edge technology, premium demand partnerships, and expert ad operations.

With 100% year-over-year growth over the past several years, our success is driven by a diverse team of engineers, marketers, product specialists, and customer success professionals. In 2021, AdPushup was recognized as a Great Place to Work, celebrating our collaborative culture and shared vision.

If you’re looking to work in a high-growth, transparent, and performance-driven environment, AdPushup is the place for you.

Role Overview

We are looking for an Account Management Associate who will be a key customer advocate within our organization. In this dual role, you’ll be responsible for both customer success and account management functions. Your goal will be to build strong relationships with our publishers, address their needs proactively, and ensure optimal performance of their ad setups using AdPushup solutions.

Key Responsibilities

• Develop a deep understanding of AdPushup’s product and the display advertising ecosystem.
• Understand and cater to the unique needs of each assigned account.
• Resolve customer queries promptly and effectively.
• Collaborate with internal teams (tech, product, operations) to resolve issues and implement solutions.
• Educate users on how to use the platform effectively.
• Conduct QBRs and drive efforts to increase the lifetime value of your assigned accounts
• Foster long-term relationships with customers by delivering consistent value and support.

What We’re Looking For

• Strong problem-solving skills and a proactive attitude.
• Curious, data-driven mindset with a willingness to experiment and optimize.
• Excellent verbal and written communication skills.
• A collaborative team player who thrives in a fast-paced environment.
• Knowledge of web analytics, ad networks (AdSense, AdX, DFP), A/B testing, and SaaS products.
• Basic understanding of HTML, JavaScript, and ad operations is a plus.

Why Join Us?

• A culture that values autonomy, transparency, and ethical work practices.
• A supportive team of talented peers who appreciate your contributions.
• Continuous opportunities for growth and learning beyond your comfort zone.
• Flexible remote work policy focused on output and performance.
• Office perks including snacks and catered lunch (for those working from our HQ).
• Open and honest communication at every level of the organization.

Apply Now

If you’re passionate about customer success, digital advertising, and working in a high-growth tech environment, we’d love to hear from you.

Respond to customer inquiries and resolve issues professionally and promptly.

Provide exceptional customer service through various channels, including phone, email, and chat.

Resolve complaints and concerns in a fair and efficient manner.

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Perks and benefits

Company Description

NexSko Web Pvt. Ltd. is a versatile web technology company with industry-leading brands in digital media, technology, e-commerce, gaming, entertainment, connectivity, health, edtech, and martech. Our innovative solutions are designed to meet the diverse needs of these sectors, ensuring high-quality user experiences and optimizing business operations.

Role Description

This is a part-time remote role for a Customer Support Executive. The role involves delivering excellent customer service and ensuring customer satisfaction through effective online and technical support. The Customer Support Executive will manage queries, troubleshoot technical issues, and provide timely resolutions to customers, maintaining high satisfaction levels.

Qualifications

• Customer Support and Customer Service skills
• Experience in ensuring Customer Satisfaction and providing Online Support
• Technical Support skills
• Strong communication and interpersonal skills
• Ability to work independently and remotely
• Experience in the web technology industry is a plus
• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus

Role Description

This is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical problems, and providing technical support. Additionally, the specialist will track and analyze customer interactions and feedback to improve service quality.

Qualifications

• Customer Support and Customer Satisfaction skills
• Interpersonal Skills
• Technical Support skills
• Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the education technology industry is a plus
• Bachelor's degree in a relevant field is preferred

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month

About Us:

Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive , handling customer queries via WhatsApp and online platforms .

Key Responsibilities:

·   Respond promptly and professionally to customer inquiries via WhatsApp and online channels.

·   Provide accurate product/service information and resolve queries effectively.

·   Maintain detailed records of customer interactions and feedback.

·   Coordinate with relevant internal teams to ensure timely resolution of issues.

·   Build positive relationships with customers to enhance satisfaction and loyalty.

·   Stay updated with product knowledge, especially fitness equipment, to assist customers better.

Qualifications & Skills:

·   Graduate in any discipline.

·   Excellent communication skills in English (mandatory).

·   Knowledge of Arabic language will be an added advantage.

·   Freshers are welcome; prior experience in customer service is a plus.

·   Interest and knowledge in fitness equipment will be an added advantage.

·   Strong interpersonal skills, patience, and problem-solving ability.

·   Basic computer proficiency and familiarity with online communication tools.

What We Offer:

·   Opportunity to work with a dynamic and growing team.

·   Learning and development in customer service and fitness equipment knowledge.

·   Positive and collaborative work environment.Company Description

The Role

As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You’ll work closely with our D2C brands to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels.

About Us

At Zoko, we enable Shopify brands to turn WhatsApp into their #1 revenue channel. As a leading WhatsApp API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on WhatsApp. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes.

Roles and Responsibilities

• Provide chat-based support to B2B customers, ensuring timely and professional responses to queries.
• Troubleshoot customer issues efficiently and escalate complex cases to appropriate teams when necessary.
• Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process.
• Build strong customer relationships by understanding their needs and delivering tailored solutions.
• Contribute to improving customer satisfaction scores by providing proactive and empathetic support.
• Assist in identifying recurring issues and suggest process improvements to enhance support efficiency.
• Stay updated on product features and updates to provide accurate and up-to-date assistance.

What are we looking for

• Experience: Minimum of 2 years of chat support experience, preferably in a B2B SaaS environment.
• Communication Skills: Excellent written communication skills with the ability to manage multiple chat conversations simultaneously.
• Customer Focus: Strong customer-first approach with a passion for delivering exceptional service and satisfaction.
• Triage Skills: Ability to assess, prioritize, and escalate issues based on urgency and impact, ensuring timely resolution and minimizing disruptions for customers.
• Tech Curiosity: Eagerness to understand the technical workings and features of the product, enabling you to guide customers confidently and provide actionable feedback to improve the product.
• Team Collaboration: Ability to work seamlessly with cross-functional teams to address customer needs and drive improvements.
• Adaptability: Quick learner who can stay updated on product features and adapt to a fast-paced environment.
• Support Tool Experience: Familiarity with chat support tools like Freshdesk, Zendesk, Intercom, or similar platforms (a plus but not mandatory).

How to apply:

Round 1 is a short AI interview that helps us understand your experience and communication style. Based on your responses, we’ll shortlist candidates for the next stage.

Take the interview by clicking here -

Position: Customer Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Experience: 2+ Years in Customer Support, Helpdesk, or Client Success

Company Description

Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms Collatio®, Auriga®, and Concentio® streamline complex workflows by automating data extraction, validation, reconciliation, and delivering real-time intelligence.

We are seeking a Customer Support Specialist to provide high-quality support to our clients, ensuring the timely resolution of issues, smooth onboarding, and long-term customer satisfaction. This role combines communication skills, problem-solving ability, and familiarity with AI-driven support tools.

Role Overview

As a Customer Support Specialist, you will be the first point of contact for clients, helping resolve queries, troubleshoot issues, and provide product guidance.

You will serve as a subject matter expert (SME) for Scry AI’s solutions such as Collatio® – Intelligent Document Processing, Auriga® – Knowledge Assistant, and Concentio® – Edge AI, assisting clients in effectively using our platforms.

This role requires both customer service expertise and the ability to leverage AI tools to deliver proactive, data-driven, and empathetic support.

Key Responsibilities

Customer Support & Issue Resolution

• Respond to customer queries via email, chat, and calls in a timely and professional manner.
• Troubleshoot technical/product issues and escalate when required.
• Document support tickets, resolutions, and follow-ups in the CRM/helpdesk system.

• Product Guidance & Training
• Assist clients with product setup, onboarding, and feature adoption.
• Create help articles, FAQs, and knowledge base entries to improve self-service.
• Conduct product walkthroughs and training sessions for users.

AI-Driven Support (SME Role)

• Leverage Auriga® to provide context-aware answers and quick resolutions.
• Use Collatio® to extract relevant information from client documents during support cases.
• Track support analytics (response times, resolution rates, CSAT) to identify improvement areas.

Customer Success & Feedback

• Ensure customer satisfaction (CSAT/NPS) by delivering consistent and empathetic support.
• Capture customer feedback and share with product teams for enhancements.
• Proactively identify adoption barriers and recommend solutions.

Required Qualifications & Skills

• 2+ years of experience in customer support, client success, or technical support roles.
• Strong communication skills with fluency in English (additional languages a plus).
• Familiarity with helpdesk/CRM systems (e.g., Zendesk, Freshdesk, HubSpot).
• Basic technical troubleshooting and product demo skills.
• Strong problem-solving, patience, and customer-first mindset.
• Experience with AI-driven or SaaS product support preferred.

Our Ideal Candidate

• Is empathetic, resourceful, and proactive in resolving client issues.
• Enjoys working with technology and can simplify complex solutions for users.
• Thrives in a fast-paced environment while maintaining attention to detail.
• Sees customer feedback as an opportunity to continuously improve.

Tip for Candidates

If you want to be part of building the future of AI-powered customer experience and client success, follow our page and stay updated on opportunities to grow with us.

Advance Your Career as a Technical Customer Support Supervisor

Are you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated individual to join our team as a Supervisor for Technical Customer Support, guiding our team to deliver exceptional service to our cable TV customers.

What We're Looking For:

- Educational Background: A bachelor's degree in a relevant field is preferred.

- Experience: A minimum of 5–6 years of experience in technical support, with a focus on helping customers troubleshoot devices and services across the technical and entertainment industry (e.g., streaming devices, Android boxes, smart TVs, mobile devices, and related technologies) via phone and email.

- Leadership Skills: Proven ability to manage and mentor a team, ensuring efficient and high-quality customer support.

- Problem-Solving: Strong analytical skills and the ability to diagnose and resolve technical challenges swiftly.

- Communication: Excellent verbal and written communication skills to guide the team in providing clear and effective support.

- Technical Knowledge: Solid understanding of mobile devices, Tv boxes, and related technologies.

Responsibilities:

- Lead and oversee the technical support team, providing guidance and support to ensure exceptional customer service.

- Assist the team in diagnosing and resolving complex technical issues efficiently.

- Collaborate with other departments to streamline processes and contribute to service quality improvement.

- Stay current with industry trends and advancements to help elevate our support standards.

Perks:

- Competitive salary of 8-11 LPA and performance-based bonuses.

- Opportunities for ongoing training and professional development.

How to Apply:

If you are ready to lead our technical support team to new heights, we encourage you to apply or send us your resume at Only qualified candidates will be contacted for interviews. We appreciate your interest in joining our team!