33 Customer Relationships jobs in Ranchi
Client Relations - Analyst (German)
Posted 3 days ago
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Job Description
About ISG:
Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:
ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.
Position Summary:
The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.
This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.
This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.
The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.
The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant
Roles and Responsibilities:
- Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
- Liaison between provider and ISG Advisory community
- Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
- Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
- Drive and manage monthly/quarterly targets of usage of services per client assigned
- Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
- Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
- Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.
Skills Required:
- A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
- Time management skills - The ability to juggle multiple projects with aggressive deadlines
- Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
- Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
- Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
- Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
- Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
- Fluent in German language
Education level:
- Bachelor’s Degree with a diploma in Marketing/Operations
Account Management Associate
Posted 4 days ago
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Job Description
AdPushup (by Geniee) is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue through cutting-edge technology, premium demand partnerships, and expert ad operations.
With 100% year-over-year growth over the past several years, our success is driven by a diverse team of engineers, marketers, product specialists, and customer success professionals. In 2021, AdPushup was recognized as a Great Place to Work, celebrating our collaborative culture and shared vision.
If you’re looking to work in a high-growth, transparent, and performance-driven environment, AdPushup is the place for you.
Role Overview
We are looking for an Account Management Associate who will be a key customer advocate within our organization. In this dual role, you’ll be responsible for both customer success and account management functions. Your goal will be to build strong relationships with our publishers, address their needs proactively, and ensure optimal performance of their ad setups using AdPushup solutions.
Key Responsibilities
- Develop a deep understanding of AdPushup’s product and the display advertising ecosystem.
- Understand and cater to the unique needs of each assigned account.
- Resolve customer queries promptly and effectively.
- Collaborate with internal teams (tech, product, operations) to resolve issues and implement solutions.
- Educate users on how to use the platform effectively.
- Conduct QBRs and drive efforts to increase the lifetime value of your assigned accounts
- Foster long-term relationships with customers by delivering consistent value and support.
What We’re Looking For
- Strong problem-solving skills and a proactive attitude.
- Curious, data-driven mindset with a willingness to experiment and optimize.
- Excellent verbal and written communication skills.
- A collaborative team player who thrives in a fast-paced environment.
- Knowledge of web analytics, ad networks (AdSense, AdX, DFP), A/B testing, and SaaS products.
- Basic understanding of HTML, JavaScript, and ad operations is a plus.
Why Join Us?
- A culture that values autonomy, transparency, and ethical work practices.
- A supportive team of talented peers who appreciate your contributions.
- Continuous opportunities for growth and learning beyond your comfort zone.
- Flexible remote work policy focused on output and performance.
- Office perks including snacks and catered lunch (for those working from our HQ).
- Open and honest communication at every level of the organization.
Apply Now
If you’re passionate about customer success, digital advertising, and working in a high-growth tech environment, we’d love to hear from you.
Customer Support Representative
Posted 4 days ago
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Job Description
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!
What You’ll Do
- Respond to customer inquiries via email, chat, and phone.
- Provide fast and effective solutions to resolve customer issues.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify opportunities to improve processes and enhance customer satisfaction.
What We’re Looking For
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Empathy and problem-solving skills to handle customer concerns effectively.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.
What We Offer
- Competitive salary and performance bonuses.
- Opportunities for career growth and skill development.
- A supportive and collaborative team environment.
- Flexible working hours (remote options available).
Customer Support Representative
Posted 4 days ago
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Job Description
Job description
About Kayana
Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.
Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.
Find out more here:
Responsibilities
● Respond to client queries online.
● Be able to provide support in real-time to clients in the UK, US and Australia.
● Understand the difference between a software and hardware issue.
● Communicate with the line manager and escalate issues when needed.
● Track and report on the progress of bug fixes to clients.
Requirements
● Good ability in written and spoken English.
● Computer literacy.
● Ability to learn quickly and follow troubleshooting guides.
We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.
Shift Range
We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.
What are we looking for?
We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.
We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!
Pay: ₹30,000.00 - ₹50,000.00 per month
Customer Support Executive
Posted today
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Job Description
Company Name : Others
Skills:
Job Location : Ranchi
- No. of Openings:
- **Not updated**
Gender Preference :No Preference
**Full Time**
APPLY
Qualification
- Mandatory Qualification:
- UG-Non Engineering- Qualifications:
- Not Updated- Additional Prefered Skills:
- Not UpdatedComplete Job Description
Language Known
**Not Updated**
Other Details
- Weekly working Days:
- Not Updated- OFF days Comment:
- Not Updated- Monthly CTC
10,000 - 13,000- Other Requirements:
- Not Updated
Customer Support Associate
Posted today
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Job Description
We are hiring for Multinational BPO in Ranchi (kanke)
For boys only
We have only night shift as 4pm to 1am and 5pm to 2am
9 hours a day in which 1 hour is break
1 day rotaional week off
**Job Types**: Full-time, Fresher, Regular / Permanent
**Salary**: ₹10,300.00 - ₹12,500.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Night shift
COVID-19 considerations:
Should have take covid vaccination
Ability to commute/relocate:
- Kanke, Ranchi - , Jharkhand: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
Customer Support Associate
Posted today
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Job Description
InfoDeity Services Pvt. Ltd. is a fast-growing BPO company specializing in delivering high-quality customer support. We are currently seeking a skilled and enthusiastic Customer Support Associate (Male) to join our team in Lowadih, Ranchi. If you are passionate about customer service and thrive in a dynamic environment, we want to hear from you!
**Key Responsibilities**:
- Provide exceptional customer support via text chat.
- Assist customers with product inquiries, how to order, price information, shipping charges, and more.
- Collaborate with team members to improve service quality and overall customer satisfaction.
- Utilize strong problem-solving skills to effectively address and resolve customer concerns.
**Qualifications**:
- Minimum 1 year of BPO or call center experience is required.
- Fluent in English, both written and verbal.
- Proficient in computer and internet usage.
- Strong reasoning and analytical skills.
**What We Offer**:
- Competitive salary of ₹17,000 per month (in-hand).
- Comprehensive training to support your success in the role.
- A supportive and collaborative work environment.
- Health insurance.
- Day shift: 10:30 AM to 7:00 PM.
Pay: ₹7,000.00 - ,001.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
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Customer Support Specialist (unpaid)
Posted 4 days ago
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SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to Transparency and Efficiency. Our platform provides clarity on deal terms and detailed information on royalty collection.
Role Description
This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for addressing customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining high standards of communication and problem resolution. Daily tasks include troubleshooting issues, guiding users through solutions, and documenting customer interactions for continuous improvement.
Qualifications
- Customer Support, Customer Satisfaction skills
- Interpersonal Skills, strong communication abilities
- Technical Support, Analytical Skills
- Experience with customer relationship management (CRM) software is a plus
- Ability to work independently and remotely
- Previous experience in the music industry is beneficial
- Anyone can apply for this role.
. Certificate
. Work based stipend
. Article about work in website
Customer Support, Telecaller Fresher
Posted today
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Job Description
Call HR=
- Call our clients to explain about our SOFTWARE
- give demo of our software on call
- FRESHER /EXPERIENCE CAN APPLY
SALARY- 10K to 14K+incentive
LOCATION= kalam academy,4th floor,roshpa tower,main road, ranchi
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹14,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
**Education**:
- Bachelor's (preferred)
Work Location: In person
Customer Service Sales Support
Posted today
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Job Description
Job title: Customer Service Sales Support
Company: Renaissance Jewel
Location: Remote(WFH)
Experience Required: 6–10 Years
Salary Range: Up to ₹10 LPA
Working Hours(EST) 9am- 5pm(Wed- Sun) 3:00 PM – 11:00 PM
Type: Full-Time
About Renaissance Jewel
Renaissance Jewel specializes in fine lab-grown diamond jewelry, offering a diverse range of engagement rings, wedding bands, earrings, necklaces, and bracelets. They provide customizable design services, allowing customers to create unique pieces that capture their personal style. We're expanding our customer support and sales team and looking for a senior professional who excels in building relationships and driving customer satisfaction through personalized service.
About the Role:
We are seeking a dynamic and experienced Sales & Customer Support Specialist to join our growing support team. This role is ideal for someone with a strong background in call center operations , particularly in handling inbound calls and live chats , and a passion for delivering world-class customer service while identifying upsell opportunities.
Key Responsibilities:
- Handle inbound customer inquiries via phone and live chat with professionalism and empathy.
- Provide detailed product information, assist with order status, returns, and after-sales service.
- Identify and act on sales opportunities during customer interactions.
- Maintain high standards of customer satisfaction (CSAT) and service level agreements (SLA).
- Accurately log all customer interactions in CRM systems.
- Work collaboratively with internal teams (sales, logistics, design) to resolve customer issues.
- Mentor junior team members and contribute to best practices in customer engagement.
Required Skills & Experience:
- 6–10 years of experience in a call center or BPO environment, with a strong focus on inbound calls and live chat support.
- Strong sales orientation and the ability to build rapport with high-value clients.
- Excellent verbal and written communication skills in English.
- Proficient in using CRM tools, live chat platforms , and ticketing systems.
- Comfortable with EST working Hours.
- Ability to multitask, manage time effectively, and maintain attention to detail.
- Experience in luxury retail , jewelry , or high-end lifestyle brands .
- Graduate degree preferred.