16,366 Customer Retention jobs in India

Job Title: Customer Retention Executive

Roles & Responsibilities:-

• Answer questions about products or the company

• Ask questions to understand customer requirements and close the query

• Direct prospects to the field sales team when needed

• Enter and update customer information in the database

• Take and process orders in an accurate manner

• Handle grievances to preserve the companys reputation

• Keep records of calls and sales and note useful information.

• Contact potential or existing customers to inform them about a product or service using scripts.

Requirements:-

• Proven experience as telesales/ customer support representative or other sales/customer
  
  service role

• Proven track record of successfully meeting sales quota/ customer support preferably over the
  
  phone

• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

• Ability to learn about products and services and describe/explain them to prospects

• Excellent knowledge of Hindi and English

• Excellent communication and interpersonal skills

• Cool-tempered and able to handle rejection

• Outstanding negotiation skills with the ability to resolve issues and address complaints

Description: Job Description Customer Retention Associate:

What you will do:

1.

Be part of a 24x7 SMB Retention Team

2.

Triage issues coming from various channels such as phone, chat, email or web portal (Blended process)

3.

Prioritize customer urgency and issues

4.

Search and reuse information from internal information repositories

5.

Log all incidents, requests and customer interactions into the case management system

6.

Drive issues through the organization with urgency

7.

Assess customer sentiment at all stages during the communication

8.

Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism

9.

Understand the business impact of issues

10.

Stay calm under stressful conditions while driving issues forward

11.

Quickly learn and apply new knowledge and concepts

Required Skills for the Job:

1.

Maintain excellent knowledge of our products and services to understand customer's needs.

2.

Respond to incoming requests for cancellation of services and build quick rapport with the customers using assertiveness and confidence to educate and persuade them to remain with us.

3.

Apply sales/retentions methodologies and problem-solving strategies to best position retention offers and services while providing long-term, individualized solutions to customers and closing all saves with integrity.

4.

Use appropriate questioning techniques to determine the exact nature of the contact and fully understand the customers request or issue.

5.

Identify opportunities to turn dissatisfied customers into happy customers.

6.

Document customer outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.

7.

Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation.

8.

Report regularly to their respective manager on all activities relating to the role.

9.

Deliver a high quality, business to business support service resolving customer enquiries at the first point of contact wherever possible.

10.

Always act in a mature and professional manner towards customers and all Adobe employees.

11.

Communicate and articulate clearly with the customers (in both verbal and written communication), providing a professional and competent standard of phone and online support, with excellent spelling, grammar and attention to detail

12.

Show confidence and willingness to assist customers in resolving any open requests for support, assistance, or information about their services

13.

Follow documented procedure for the type of contact the customer needs using tools & resources to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.).

14.

Demonstrate technical/procedure knowledge with the ability to provide an accurate and complete solution to the customer needs.

15.

Manage all required follow-up work on time and aim to meet or exceed customers expectations

Job Overview:

The Growth Manager for Borderless Access, The Panel Station and MDForLives will be responsible for driving the overall strategy and execution of panel engagement, retention, and growth initiatives across global markets. The role will ensure and maximize survey completes, while also focusing on growing the Average Revenue Per User (ARPU) and Lifetime Value (LTV) of panelists. The ideal candidate will have proven experience in managing large-scale growth campaigns globally, with deep expertise in leveraging data, insights, and digital tools to fuel panel growth.

Key Responsibilities:

1. Panel Engagement:

2. Implement multi-channel engagement strategies (email, SMS, social media, etc.) to keep panelists active and responsive.

3. Create personalized engagement plans based on cohort behavior, ensuring timely communication and feedback loops.

4. Introduce gamification elements and incentive programs to increase participation in surveys.

5. Panel Retention:

6. Develop retention strategies to reduce churn and increase long-term engagement with the platform.

7. Analyze and leverage feedback, churn data, and user behavior to identify retention opportunities and pain points.

8. Collaborate with the product and user experience teams to enhance the panelist journey.

9. Panel Growth & Maximizing Survey Completes:

10. Develop strategies to increase the number of surveys completed per panelist.

11. Optimize the match between surveys and panelists to drive higher completion rates.

12. Ensure constant growth in the size and activity levels of the panel across multiple geographies.

13. ARPU and LTV Growth:

14. Design and implement strategies to increase ARPU and LTV by enhancing the overall value exchange for panelists.

15. Use data analytics to identify high-value panelist segments and prioritize engagement efforts accordingly.

16. Develop monetization strategies, including partnerships and loyalty programs, to drive revenue growth.

17. Global Strategy Execution:

18. Drive the expansion of The Panel Station's presence across new and existing global markets.

19. Understand market nuances and ensure local relevance of growth initiatives in different regions.
20. Coordinate with global teams to ensure consistency in execution while adapting to regional requirements.

Required Skills & Experience:

• Proven experience in global growth management, particularly in online communities or panel management
• Strong knowledge and experience with global user acquisition, retention, and engagement strategies.
• Proficiency in digital marketing platforms and tools for acquisition, engagement, and analytics.
• Experience in driving ARPU and LTV growth in a digital platform environment.
• Data-driven mindset with experience in using analytics platforms and growth modeling.
• Exceptional communication and collaboration skills, with experience working across global teams.

Platforms/Tools Proficiency:

• Marketing Automation
  : HubSpot, Marketo, Braze, CleverTap or similar
• Email Marketing & Engagement
  : Mailchimp, Iterable, ActiveCampaign
• Analytics & BI
  : Google Analytics, Mixpanel, Amplitude, Tableau, or Power BI
• Survey Platforms
  : SurveyMonkey, Qualtrics, or other survey platforms
• CRM
  : Salesforce, Zoho CRM, or similar
• Social Media Advertising
  : Facebook Ads, Google Ads, LinkedIn Ads
• Affiliate & Partnership Marketing
  : Impact, PartnerStack
• A/B Testing & Optimization
  : Optimizely, VWO, Google Optimize
• Project Management
  : Asana, Trello, Jira
• Engagement Tools
  : Intercom, Drift

Qualifications:

• Bachelor's degree in Marketing, Business, or related field; MBA or advanced degree preferred.
• Minimum 7-10 years of experience in growth management, ideally in a global setting.
• Strong analytical skills with experience in performance marketing, growth analytics, and optimization.
• Proven track record of managing and scaling user acquisition, engagement, and retention initiatives globally.

We are hiring Customer Retention Managers to engage and support our Channel Partners. If you have strong communication skills and fluency in Gujarati, this role is for you

Role Highlights:

• Build & maintain strong relationships with channel partners
• Handle inbound & outbound calls (non-sales)
• Resolve partner queries and provide timely support
• Drive retention & satisfaction through regular engagement
• Maintain accurate records and share updates

What Were Looking For:

• Excellent communication & listening skills
• Fluency in Gujarati (mandatory) + Hindi/English
• Graduate/Undergraduate, 02 years of experience (Freshers welcome)

Location: Vashi, Navi Mumbai

Bring your updated resume and be part of a growing team.

JOB DESCRIPTION OF CUSTOMER RETENSION EXECUTIVE

Designation:- Customer Retention Executive

Department:- Operations

Experience:- 1-3 Year

Salary Offered:- Based on market standards. Hike depends on previous experience and interview performance.

Qualification:- Any Graduates

Roles & Responsibilities:-

· Actively engage with customers to understand their needs, preferences, and challenges.

· Build and maintain strong relationships with customers to foster loyalty and trust.

· Proactively address customer issues and concerns to ensure satisfaction.

• Analyse customer data and trends to identify areas for improvement and opportunities for retention.

· Develop and implement retention strategies and initiatives to reduce churn and increase customer lifetime value

• Communicate with customers via various channels (e.g., phone, email, in-person) to address inquiries, resolve issues, and build relationships.
• Prepare and present reports on customer behaviour and retention performance.

· Communicate with customers via various channels (e.g., phone, email, in-person) to address inquiries, resolve issues, and build relationships.

Skills Required: -

· Must have effective communication skills.

· Candidate should be active listener and speaker.

· Candidate should be empathetic in nature, customer engagement and handling.

· Good Knowledge of MS Office.

Interested Candidate: - Can Connect On Call & WhatsApp on

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

We're looking for a skilled CRM Manager to join our team at SUYU, a leading skincare brand. You'll be responsible for developing and implementing customer relationship management strategies to drive customer engagement, loyalty, and retention.

Job Title: Customer Retention Manager

Company: Suyu

Location: Hyderabad

Experience: 4- 6 years

Salary- 4-5 LPA

Job Type- Full time

Key Responsibilities

• Develop and Implement CRM Strategies: Create and execute comprehensive CRM plans to enhance customer relationships and drive business growth.

• Customer Data Management: Manage and analyze customer data to gain insights into customer behavior and preferences.

• Customer Engagement: Design and implement customer engagement initiatives to drive loyalty and retention.

• Collaboration with Cross-Functional Teams: Work closely with marketing, sales, and customer service teams to ensure aligned CRM strategies.

• Performance Metrics and Reporting: Monitor and analyze CRM performance metrics, providing regular reports and recommendations for improvement.

Requirements

• Experience: Proven experience in CRM management or a similar role, preferably in the beauty/personal care industry.

• Skills: Excellent analytical and problem-solving skills, with the ability to interpret data and drive business decisions. Strong communication and collaboration skills.

• Passion for Skincare: A genuine interest in skincare and beauty, with a willingness to learn and stay up-to-date with industry trends.

What We Offer

• Competitive Salary: 4-5 LPA

• Opportunities for Growth: Professional development and growth opportunities within the company.

• Collaborative Work Environment: Dynamic and supportive work environment with a team of experienced professionals.

Key Responsibilities:

 Should have experiemce in Customer Onboarding and Retention calls. Assist in Customer Retention and provide solution in case of issues anage Customer Onboarding communication to internal or external partners oordinate with the cross functional teams to enable required systems and processes aintain Customer Onboarding trackers and dashboards

Must Haves: raduate/ Post Graduate from any college ust have 1+ years of work experience in / Ops support / Retention xcellent written and verbal communication skills in Kannada and English is Mandatory ands-on with Microsoft Office & Google Suite tools including Excel, PowerPoints.

Job Type: Full-time

Pay: ₹22, ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Roles & Responsibilites :

• Planning and executing the CRM campaign calendar across categories
• Managing daily BAU tasks and coordinating with internal stakeholders
• Designing customer journeys across lifecycle touchpoints
• Collaborating with creative, category, product, and analytics teams
• Building dashboards and reporting campaign performance
• Driving insights and learnings to improve future strategies
• Overseeing vendor relationships for CRM platforms, including tracking new feature rollouts and ensuring timely resolution of operational issues

Qualification :

• 3–5 years of CRM or lifecycle marketing experience in consumer tech or e-commerce
• Strong grasp of segmentation, personalization, and journey mapping
• Analytical mindset with experience in campaign reporting and A/B testing
• Hands-on knowledge of CRM and attribution tools - Clevertap, MoEngage, Branch, etc
• Excellent communication and stakeholder management skills
• Ability to thrive in a fast-paced, experiment-driven environment