8,307 Customer Retention jobs in India
Customer Retention Officer
Posted today
Job Viewed
Job Description
Position
Customer Retention Officer/ AM Customer Retention Officer
No. of Positions
100
Department
Customer Retention Team
Function
Operations
Reporting to
Manager –Collections
Band
5
Location
Last date of submission
Customer Retention Officer
Posted today
Job Viewed
Job Description
Position
Customer Retention Officer/ AM Customer Retention Officer
No. of Positions
100
Department
Customer Retention Team
Function
Operations
Reporting to
Manager –Collections
Band
5
Location
Last date of submission
Customer Retention Officer
Posted today
Job Viewed
Job Description
Position
Customer Retention Officer
No. of Positions
1
Department
Customer Retention Team
Function
Operations
Reporting to
Manager –Collections
Band
5
Location
Allahabad
Last date of submission
Customer Retention Executive
Posted today
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Roles and Responsibilities
Join as a Customer Retention Executive, engaging customers and crafting strategies in our dynamic jewelry-tech fusion environment. Responsibilities include addressing concerns, negotiating renewals, and collaborating with the sales team.Desired Candidate Profile
Qualifications demand excellent communication, empathy, a Bachelor's degree, and 3+ years in a similar role.Customer Retention Lead
Posted today
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Job Description
As our Customer Retention Lead, you will be part of the Customer Experience team and responsible for the customer journey. To do so, you will work with a team of project managers and stakeholders on cross-domain projects that contribute to improved customer experience in the Customer Journey with vidaXL. You are a goal-oriented, hands-on person who is good at stakeholder management and likes to inspire and guide the team to achieve the expected project results. You feel comfortable working independently with minimal supervision in a fast-paced digital/e-commerce environment.
You will:
• Make a strategic and tactical contribution to developing customer experience and drive adoption
and anchoring.
• Be responsible for maintaining and improving Customer Journeys based on the CX strategy.
• Translate data insights into concrete actions together with the team and stakeholders.
• Take the lead in and ownership of these improvement projects in the Customer Journey and the
execution of these projects.
• Lead a small team of project managers to work toward the expected results.
• Manage a broad stakeholder field and be a sparring partner for business domain owners.
You have:
• Excellent verbal and written communication skills in English;
• Minimum 10 years of relevant work experience;
• Ability to show a track record in managing commercial projects;
• Ability to connect with stakeholders and truly understand where their challenges are
• Ability to quickly learn and look for opportunities
Customer Retention Executive
Posted today
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Job Description
**Responsibilities**:
- Develop and implement effective strategies to improve customer retention rates and minimize churn.
- Proactively reach out to existing customers to understand their requirements, address concerns, and provide solutions to ensure their continued satisfaction.
- Build strong relationships with customers and serve as a trusted point of contact for their queries, issues, and feedback.
- Analyze customer behavior, trends, and feedback to identify opportunities for improvement and make recommendations for enhancing customer experience.
- Collaborate with cross-functional teams, including Sales, Customer Support, and Product Development, to ensure seamless customer interactions and resolution of any issues.
- Maintain accurate records of customer interactions and update customer profiles in the CRM system.
- Stay updated on industry trends, competitor activities, and market dynamics to provide valuable insights and recommendations for enhancing customer retention strategies.
**Requirements**:
- Minimum of 1 years of experience as a Customer Retention Specialist in the BPO industry.
- Proven track record of successfully managing and retaining customer relationships.
- Excellent communication and interpersonal skills to effectively engage with customers and internal stakeholders.
- Strong problem-solving abilities and the ability to think creatively to deliver tailored solutions to customers.
- Proficient in using CRM software and other customer management tools.
- Exceptional organizational skills with the ability to multitask and prioritize effectively.
- A customer-centric mindset with a strong focus on delivering exceptional service.
If you are a highly motivated and results-driven professional with a passion for customer retention, we would love to hear from you. Join our team and contribute to our continued success in providing outstanding customer experiences.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: Up to ₹500,000.00 per year
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
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Customer Retention Executive
Posted today
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Job Description
- Bangalore**
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Work Location: In person
Application Deadline: 12/12/2024
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Customer Retention Executive
Posted today
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Job Description
- Connect with the customers who raise requests to unsubscribe
- Understand customers journey & gather information about issues faced during the tenure
- Retain customers by resolving their issues & providing suitable offers
- Arrange return pick-up & refunds for customers that could not be retained and close loop
- Develop new retention strategies based on customers feedback & journey
- Maintain up-to-date knowledge of the companys current promotions & processes necessary to meet or exceed Retention goals
Pay: ₹300,000.00 - ₹400,000.00 per year
Work Location: In person