6,800 Customer Retention jobs in India
Customer Retention Officer
Posted today
Job Viewed
Job Description
Position
Customer Retention Officer/ AM Customer Retention Officer
No. of Positions
100
Department
Customer Retention Team
Function
Operations
Reporting to
Manager –Collections
Band
5
Location
Last date of submission
Customer Retention Officer
Posted today
Job Viewed
Job Description
Position
Customer Retention Officer/ AM Customer Retention Officer
No. of Positions
100
Department
Customer Retention Team
Function
Operations
Reporting to
Manager –Collections
Band
5
Location
Last date of submission
Customer Retention Officer
Posted today
Job Viewed
Job Description
Position
Customer Retention Officer/ AM Customer Retention Officer
No. of Positions
100
Department
Customer Retention Team
Function
Operations
Reporting to
Manager –Collections
Band
5
Location
Last date of submission
Customer Retention Executive
Posted today
Job Viewed
Job Description
Roles and Responsibilities
Join as a Customer Retention Executive, engaging customers and crafting strategies in our dynamic jewelry-tech fusion environment. Responsibilities include addressing concerns, negotiating renewals, and collaborating with the sales team.Desired Candidate Profile
Qualifications demand excellent communication, empathy, a Bachelor's degree, and 3+ years in a similar role.Customer Retention Officer
Posted today
Job Viewed
Job Description
Position
Customer Retention Officer
No. of Positions
1
Department
Customer Retention Team
Function
Operations
Reporting to
Manager –Collections
Band
5
Location
Jaipur
Last date of submission
Customer Retention Lead
Posted today
Job Viewed
Job Description
As our Customer Retention Lead, you will be part of the Customer Experience team and responsible for the customer journey. To do so, you will work with a team of project managers and stakeholders on cross-domain projects that contribute to improved customer experience in the Customer Journey with vidaXL. You are a goal-oriented, hands-on person who is good at stakeholder management and likes to inspire and guide the team to achieve the expected project results. You feel comfortable working independently with minimal supervision in a fast-paced digital/e-commerce environment.
You will:
• Make a strategic and tactical contribution to developing customer experience and drive adoption
and anchoring.
• Be responsible for maintaining and improving Customer Journeys based on the CX strategy.
• Translate data insights into concrete actions together with the team and stakeholders.
• Take the lead in and ownership of these improvement projects in the Customer Journey and the
execution of these projects.
• Lead a small team of project managers to work toward the expected results.
• Manage a broad stakeholder field and be a sparring partner for business domain owners.
You have:
• Excellent verbal and written communication skills in English;
• Minimum 10 years of relevant work experience;
• Ability to show a track record in managing commercial projects;
• Ability to connect with stakeholders and truly understand where their challenges are
• Ability to quickly learn and look for opportunities
Customer Retention Officer
Posted today
Job Viewed
Job Description
Position
Customer Retention Officer
No. of Positions
1
Department
Customer Retention Team
Function
Operations
Reporting to
Manager –Collections
Band
5
Location
Allahabad
Last date of submission
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Customer Retention Marketing
Posted today
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Job Description
Driffle is a digital goods marketplace that connects gamers across the globe with worldwide sellers. We are a bunch of gamers who are trying to make your gaming experience better with the aim of making gaming accessible and affordable to everyone.
As a Senior Associate - Customer Engagement, you will play a critical role in ensuring exceptional customer experiences and fostering long-term customer relationships. You will collaborate with cross-functional teams to develop and execute customer engagement strategies, leveraging various channels and touchpoints. Your expertise in customer relationship management and your ability to analyze data and trends will contribute to enhancing customer satisfaction, driving revenue growth, and maximizing customer lifetime value.
**Key Responsibilities**:
- Develop and implement customer engagement strategies to drive customer satisfaction, loyalty, and advocacy.
- Collaborate with marketing, sales, and product teams to align customer engagement initiatives with business goals and objectives.
- Utilize customer data and analytics to identify trends, insights, and opportunities for enhancing customer experiences.
- Manage customer feedback and complaints effectively, ensuring prompt resolution and maintaining a high level of customer satisfaction.
- Develop and maintain strong relationships with key customers, acting as a trusted advisor and addressing their needs and concerns.
- Monitor customer satisfaction metrics and key performance indicators (KPIs), providing regular reports and actionable recommendations to management.
- Stay up-to-date with industry trends, competitive landscape, and customer behavior to identify new opportunities and best practices.
**Qualifications**:
- 2+ years of experience in customer engagement, customer success, or a similar role, preferably in a B2B environment.
- Proven track record of successfully developing and implementing customer engagement strategies.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
- Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
- Solid understanding of customer relationship management (CRM) systems and tools.
- Experience in managing customer feedback and complaints, with a focus on prompt resolution and customer satisfaction.
- Knowledge of customer engagement best practices and industry trends.
- Proactive and self-motivated with the ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite and CRM software.
**Salary**: From ₹500,000.00 per year
**Benefits**:
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Gurgaon, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (required)
- Retention Marketing: 1 year (required)
Work Location: In person
**Speak with the employer**
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