118 Customer Service Departments jobs in Surat

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
• Fluent in German language

Education level:

• Bachelor’s Degree with a diploma in Marketing/Operations

Remote Contract Call Center Support Agent Non-Voice-Rs 140 per hour

We are seeking a dedicated and professional Remote Contract Call Center Support Agent to join our team. This role requires individuals to provide high-quality customer support services during night shifts in a fully remote capacity. Candidates must utilize their own laptop and maintain a reliable internet connection to perform job responsibilities effectively.

Key Responsibilities

Manage inbound and outbound customer calls with professionalism and courtesy.

Deliver accurate information, address inquiries, and resolve concerns to ensure customer satisfaction.

Maintain detailed and accurate records of customer interactions in the system.

Adhere to company policies, call scripts, and established quality standards.

Identify and escalate issues that require specialized support or resolution.

Required Qualifications

Personal laptop and high-speed internet connection are mandatory for this role.

Strong verbal communication skills in English.

Prior call center or customer support experience will be an advantage.

Availability to work during scheduled night shifts.

Must not be engaged in any other professional employment during the contractual period.

Strong interpersonal skills with the ability to remain composed under pressure.

Compensation and Contract Terms

Compensation: Rs. 140 per hour.

Employment Type: Contractual, Remote (Night shift only).

Exclusivity: Candidates must not hold concurrent employment during the engagement.

• Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Provide information about products and services, guiding customers through solutions.
• Maintain customer records by updating account information and interaction details in the CRM system.
• Identify opportunities to improve customer service processes and provide feedback to management.
• Follow communication procedures, guidelines, and policies.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Meet personal/team targets and call handling quotas.
• Gather customer feedback and share insights with relevant departments.
• Assist with customer onboarding and provide training on product usage as needed.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong phone and verbal communication skills along with ability to interact professionally.
• Customer focus and ability to adapt/respond to different types of characters.
• Ability to multitask, set priorities, and manage time effectively.
• Proficiency in CRM systems and help desk software.
• Patience and empathy when dealing with customer concerns.
• A knack for problem-solving and attention to detail.
• Ability to work collaboratively in a team environment.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues effectively, providing clear and concise solutions.
• Document all customer interactions and resolutions in the CRM system.
• Educate customers on product features and services.
• Escalate unresolved issues to the appropriate teams or supervisors.
• Gather customer feedback and report common issues to management.
• Assist with order processing and account inquiries.
• Maintain a high level of product knowledge.
• Contribute to team efforts and company goals.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal skills and a customer-centric attitude.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience and empathy when dealing with customer issues.
• Team player with a willingness to learn.

• Lead, mentor, and train a team of customer service representatives.
• Handle escalated customer inquiries and complex issues with professionalism and efficiency.
• Develop and implement customer service policies and procedures to improve service quality.
• Monitor customer interactions across various channels (phone, email, chat) to ensure adherence to standards.
• Analyze customer feedback and service data to identify areas for improvement.
• Collaborate with other departments to resolve customer issues and enhance the overall customer experience.
• Manage team schedules, performance, and workload distribution.
• Contribute to the development of knowledge base articles and customer support resources.
• Ensure timely and accurate resolution of customer complaints and concerns.
• Represent the voice of the customer within the organization.

• Previous experience in a customer service role, with at least 3 years in a leadership or supervisory capacity.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in using customer support software and CRM systems.
• Ability to motivate and guide a team effectively.
• Patience, empathy, and a customer-centric attitude.
• High school diploma or equivalent; further education or certifications are a plus.
• Familiarity with (Specific Industry, e.g., E-commerce, Telecom) support is advantageous.

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month

About Us:

Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive , handling customer queries via WhatsApp and online platforms .

Key Responsibilities:

·   Respond promptly and professionally to customer inquiries via WhatsApp and online channels.

·   Provide accurate product/service information and resolve queries effectively.

·   Maintain detailed records of customer interactions and feedback.

·   Coordinate with relevant internal teams to ensure timely resolution of issues.

·   Build positive relationships with customers to enhance satisfaction and loyalty.

·   Stay updated with product knowledge, especially fitness equipment, to assist customers better.

Qualifications & Skills:

·   Graduate in any discipline.

·   Excellent communication skills in English (mandatory).

·   Knowledge of Arabic language will be an added advantage.

·   Freshers are welcome; prior experience in customer service is a plus.

·   Interest and knowledge in fitness equipment will be an added advantage.

·   Strong interpersonal skills, patience, and problem-solving ability.

·   Basic computer proficiency and familiarity with online communication tools.

What We Offer:

·   Opportunity to work with a dynamic and growing team.

·   Learning and development in customer service and fitness equipment knowledge.

·   Positive and collaborative work environment.Company Description