167 Customer Service Departments jobs in Surat
Call Center Manager
Posted today
Job Viewed
Job Description
Position: Call Center Head Retail Pharmacy
Location: Surat, Gujarat
Experience: 815 Years (preferably in healthcare or retail pharmacy call centers)
Role Overview:
The Call Center Head will lead and manage the retail pharmacy call center operations in Surat, ensuring world-class customer service, efficient handling of inquiries, prescription support, and operational excellence. This role requires strong leadership, strategic planning, and performance management to maximize customer satisfaction and support business growth.
Key Responsibilities:
- Lead the overall day-to-day operation of the retail pharmacy call center to ensure timely and accurate customer support and service delivery.
- Develop and implement strategies to improve call center efficiency, reduce wait times, and enhance customer experience.
- Manage team recruitment, training, coaching, and performance evaluations to develop a highly skilled and motivated call center staff.
- Oversee call volume management, scheduling, and resource planning to meet business demands.
- Monitor key performance indicators (KPIs) such as call resolution rates, customer satisfaction scores, average handling time, and call abandonment rates.
- Collaborate with pharmacy operations, marketing, IT, and sales teams to align call center processes with business goals.
- Handle escalated customer complaints and complex inquiries with professionalism and timely resolution.
- Analyze call center data and prepare reports for senior management to drive continuous improvement.
- Ensure compliance with regulatory requirements related to healthcare and patient data confidentiality.
- Manage budget and cost control for call center operations.
Qualifications & Skills:
- Bachelors degree or higher; specialization in healthcare management, business administration, or related field is a plus.
- 815 years of experience in managing call center operations, preferably in retail pharmacy, healthcare, or related sectors.
- Proven leadership skills with the ability to motivate, guide, and develop large teams.
- Strong knowledge of call center technologies, CRM systems, and telephony platforms.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work under pressure in a high-volume environment.
- Familiarity with healthcare regulations and pharmacy operational processes is advantageous.
- Proficiency in MS Office Suite and call center analytics tools.
Key Attributes:
- Results-oriented leader with a customer-first approach.
- Strong analytical and strategic thinking abilities.
- Effective decision-maker with a proactive problem-solving mindset.
- Ability to foster a collaborative and high-performance team culture.
Looking For Call Center Executive
Posted today
Job Viewed
Job Description
Experience
1 - 5 Years
No. of Openings
10
Education
Higher Secondary
Role
Call Center Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time (Night Shift)
Work Location Type
Work from Office
Face interview location
udhana darwaja surat gujarat
Customer Support Executive
Posted 14 days ago
Job Viewed
Job Description
Who are we looking for:
If you are a proactive listener and problem solver, Zebralearn has the perfect role for you. You’ll be responsible for helping customers with complaints and questions, giving customers information about products and services, taking orders, and processing returns.
Your contribution to the team:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Coordinate with the founders and managers with a weekly status of work.
Our Ideal Candidate should have:
- Excellent communication and presentation skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- A bachelor’s degree in any relevant field.
Office Location - Surat, Gujarat.
Work Type - In-Office, Fulltime.
Working Days - 6 Days a week (Monday to Saturday)
Compensation - As per industry standards.
Stalk us here -
Website -
Instagram -
About us :
Zebra Learn is an Ed-tech Platform with a burning passion for helping lifelong learners like you unleash their full potential. Our secret ingredient? The principle of "Learn by Doing." We strive for more than dull and monotonous learning methods. We kick it up a notch with a diverse range of books that will leave you craving more!
We believe in simplifying complex concepts, making them as easy to grasp as a high-five from a friend. We're on a mission to positively impact your learning journey, ensuring you become a true leader in your field.
Whether you're a student yearning for academic success, a professional hungry for career growth, or just someone with a curious mind eager to expand horizons, ZebraLearn has got your back. We're here to spice up your learning journey, making it as thrilling as a safari adventure! We aspire to transform learners into leaders who want to make it big in their careers.
Customer Support Analyst
Posted 15 days ago
Job Viewed
Job Description
Openings: 2 Location: Surat, Gujarat Employment
Type: Full-Time Experience Level: 1–3 years Shift: US Shift Rotational
Job Summary: We are looking for experienced Customer Support Analysts with hands-on experience supporting Hospital Management System (HMS) or Property Management System (PMS) software. In this role, you will provide technical and functional support to clients using these platforms.
Key Responsibilities:
Provide specialized support for HMS/PMS-related queries.
Troubleshoot application issues and provide resolution or escalate to relevant technical teams.
Guide customers through system usage, updates, and feature explanations.
Collaborate with internal product and engineering teams for bug fixes or enhancements.
Train end-users when necessary and document best practices.
Requirements:
1–3 years of experience in HMS/PMS support or similar software systems.
Strong understanding of healthcare or hospitality workflows.
Excellent problem-solving skills and attention to detail.
Familiarity with ticketing systems, SQL, or database concepts is a plus.
Strong communication skills and customer-first mindset.
Note Shift Timing: 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM IST
Customer Support Executive
Posted today
Job Viewed
Job Description
Who are we looking for:
If you are a proactive listener and problem solver, Zebralearn has the perfect role for you. You’ll be responsible for helping customers with complaints and questions, giving customers information about products and services, taking orders, and processing returns.
Your contribution to the team:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Coordinate with the founders and managers with a weekly status of work.
Our Ideal Candidate should have:
- Excellent communication and presentation skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- A bachelor’s degree in any relevant field.
Office Location - Surat, Gujarat.
Work Type - In-Office, Fulltime.
Working Days - 6 Days a week (Monday to Saturday)
Compensation - As per industry standards.
Stalk us here -
Website -
Instagram -
About us :
Zebra Learn is an Ed-tech Platform with a burning passion for helping lifelong learners like you unleash their full potential. Our secret ingredient? The principle of "Learn by Doing." We strive for more than dull and monotonous learning methods. We kick it up a notch with a diverse range of books that will leave you craving more!
We believe in simplifying complex concepts, making them as easy to grasp as a high-five from a friend. We're on a mission to positively impact your learning journey, ensuring you become a true leader in your field.
Whether you're a student yearning for academic success, a professional hungry for career growth, or just someone with a curious mind eager to expand horizons, ZebraLearn has got your back. We're here to spice up your learning journey, making it as thrilling as a safari adventure! We aspire to transform learners into leaders who want to make it big in their careers.
Customer Support Analyst
Posted 1 day ago
Job Viewed
Job Description
Openings: 2 Location: Surat, Gujarat Employment
Type: Full-Time Experience Level: 1–3 years Shift: US Shift Rotational
Job Summary: We are looking for experienced Customer Support Analysts with hands-on experience supporting Hospital Management System (HMS) or Property Management System (PMS) software. In this role, you will provide technical and functional support to clients using these platforms.
Key Responsibilities:
Provide specialized support for HMS/PMS-related queries.
Troubleshoot application issues and provide resolution or escalate to relevant technical teams.
Guide customers through system usage, updates, and feature explanations.
Collaborate with internal product and engineering teams for bug fixes or enhancements.
Train end-users when necessary and document best practices.
Requirements:
1–3 years of experience in HMS/PMS support or similar software systems.
Strong understanding of healthcare or hospitality workflows.
Excellent problem-solving skills and attention to detail.
Familiarity with ticketing systems, SQL, or database concepts is a plus.
Strong communication skills and customer-first mindset.
Note Shift Timing: 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM IST
Customer support intern
Posted today
Job Viewed
Job Description
Job Description:-Healeo Nutrition is a revolutionary wellness brand specializing in Nutritional Supplements and Holistic Wellness Programs. Our supplements have been consistently featured on the best-selling rank on Amazon since the launch of the products in October 2021. Our vision is to become a homegrown Indian brand that becomes a trusted name in the healthcare sector around the world. Healeo Nutrition is backed by Global Group of Companies, a multinational conglomerate based in Oman, specializing in various industries like Healthcare, Petroleum, Hospitality, Interior Design, and Food testing Laboratories.Stipend: INR 10,000 per month*Working days: Monday- Saturday*Working shift: 9 am- 6 pmResponsibilitiesRespond promptly and professionally to customer inquiries via email, phone, and chat.Collaborate with cross-functional teams to streamline workflows and enhance efficiency.Assist in the implementation and improvement of operational processes.Assist in special projects and initiatives as assigned.Requirements:Fluent in English and Malayalam.Should be well-versed in Microsoft Excel.Prior experience in customer inquiry handling is preferable.Detail-oriented with a focus on accuracy and qualityHow to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and interest in the role. Please include the subject line "Application for Operations Intern – (Your Name)". Send an email to: or Apply via Join Healeo Nutrition and contribute to our mission of promoting health and wellness through engaging and informative content. Apply now and be part of our journey to inspire healthy living worldwide!
Be The First To Know
About the latest Customer service departments Jobs in Surat !
Customer Support Lead
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead and manage the customer support team.
- Provide training and coaching to support staff.
- Handle escalated customer inquiries and issues.
- Develop and implement customer support policies and procedures.
- Monitor and analyze customer support KPIs.
- Ensure timely and effective resolution of customer issues.
- Manage customer support software and ticketing systems.
- Identify opportunities to improve customer experience.
- Maintain a high level of customer satisfaction.
- Collaborate with other departments to resolve customer issues.
Customer Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Customer Support Lead
Posted 5 days ago
Job Viewed
Job Description
Key responsibilities include managing the day-to-day operations of the customer support team, providing training and coaching to team members, and handling escalated customer inquiries. You will monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, implementing strategies to improve these metrics. The ideal candidate will have a strong background in customer service, excellent leadership and communication skills, and experience with CRM software and helpdesk ticketing systems. A proven ability to motivate a team and foster a positive work environment is crucial. This role requires strong problem-solving abilities, patience, and a customer-centric mindset. If you are passionate about customer advocacy and thrive in a remote, collaborative setting, this is an excellent opportunity to make a significant impact. You will work closely with other departments to ensure a cohesive customer experience. We are looking for an individual who can lead by example and contribute to a culture of service excellence.