9,934 Customer Service Director jobs in India
Service Delivery
Posted 3 days ago
Job Viewed
Job Description
**Location:** Bhopal, India
**Full/ Part-time:** Full time
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
This role is essential to improve Service delivery, TAT and service efficiency across Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur. It will ensure faster resolution of service calls, provide technical and delivery support to channel partners, and strengthen AMC execution. The position will directly contribute to improved customer satisfaction, reduced escalations, and better alignment with project timelines.
**Key Responsibilities:**
1. TAT (Turnaround Time) Improvement
- Current service delays are impacting on customer satisfaction and SLA compliance.
- The new role will ensure faster response and resolution times, especially for high-aging calls and preventive maintenance tasks.
2. Dealer & Channel Partner Support
- Our channel partners in Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur require consistent technical and delivery support.
- The executive will act as a direct liaison to resolve escalations, coordinate spares, and ensure service continuity.
3. Technical Support & Field Execution
- The role will provide on-ground troubleshooting, installation supervision, and quality assurance.
- It will also support AMC execution and complaint closures, reducing dependency on backend teams.
4. Delivery Coordination & Customer Engagement
- The executive will ensure timely delivery and installation coordination, improving first-time-right service metrics.
- This will also allow to focus on strategic customer meetings and project planning.
**Expected Outcomes**
- Improvement in TAT compliance across the region.
- Enhanced dealer satisfaction and reduced escalations.
- Improved AMC execution and billing realization.
- Better alignment with project timelines and customer expectations.
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
+ Make yourself a priority with flexible schedules, parental leave
+ Drive forward your career through professional development opportunities
+ Achieve your personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
Service Delivery
Posted today
Job Viewed
Job Description
Role: Service Delivery
Location: Bhopal, India
Full/ Part-time: Full time
Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About the role
This role is essential to improve Service delivery, TAT and service efficiency across Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur. It will ensure faster resolution of service calls, provide technical and delivery support to channel partners, and strengthen AMC execution. The position will directly contribute to improved customer satisfaction, reduced escalations, and better alignment with project timelines.
Key Responsibilities:
1. TAT (Turnaround Time) Improvement
- Current service delays are impacting on customer satisfaction and SLA compliance.
- The new role will ensure faster response and resolution times, especially for high-aging calls and preventive maintenance tasks.
2. Dealer & Channel Partner Support
- Our channel partners in Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur require consistent technical and delivery support.
- The executive will act as a direct liaison to resolve escalations, coordinate spares, and ensure service continuity.
3. Technical Support & Field Execution
- The role will provide on-ground troubleshooting, installation supervision, and quality assurance.
- It will also support AMC execution and complaint closures, reducing dependency on backend teams.
4. Delivery Coordination & Customer Engagement
- The executive will ensure timely delivery and installation coordination, improving first-time-right service metrics.
- This will also allow to focus on strategic customer meetings and project planning.
- Improvement in TAT compliance across the region.
- Enhanced dealer satisfaction and reduced escalations.
- Improved AMC execution and billing realization.
- Better alignment with project timelines and customer expectations.
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Make yourself a priority with flexible schedules, parental leave
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice
Service Delivery
Posted today
Job Viewed
Job Description
About the role
This role is essential to improve Service delivery, TAT and service efficiency across Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur. It will ensure faster resolution of service calls, provide technical and delivery support to channel partners, and strengthen AMC execution. The position will directly contribute to improved customer satisfaction, reduced escalations, and better alignment with project timelines.
Key Responsibilities:
1. TAT (Turnaround Time) Improvement
- Current service delays are impacting on customer satisfaction and SLA compliance.
- The new role will ensure faster response and resolution times, especially for high-aging calls and preventive maintenance tasks.
2. Dealer & Channel Partner Support
- Our channel partners in Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur require consistent technical and delivery support.
- The executive will act as a direct liaison to resolve escalations, coordinate spares, and ensure service continuity.
3. Technical Support & Field Execution
- The role will provide on-ground troubleshooting, installation supervision, and quality assurance.
- It will also support AMC execution and complaint closures, reducing dependency on backend teams.
4. Delivery Coordination & Customer Engagement
- The executive will ensure timely delivery and installation coordination, improving first-time-right service metrics.
- This will also allow to focus on strategic customer meetings and project planning.
Expected Outcomes
- Improvement in TAT compliance across the region.
- Enhanced dealer satisfaction and reduced escalations.
- Improved AMC execution and billing realization.
- Better alignment with project timelines and customer expectations.
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Make yourself a priority with flexible schedules, parental leave
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .
Service Delivery
Posted today
Job Viewed
Job Description
**Internal Departments they will interact with**:
Field teams, Provisioning engineers, Billing, Accounts, NOC and Project Management teams.
Key interface points are the Vendors, the customers, the Project Management teams, Field engineering teams and Provisioning engineers
**Main Responsibilities**:
The Service Delivery Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality. Validating and submitting orders to various telecom vendors across the globe.
The role will require matrix managing third party resources (internal & contracted).
**Main Duties**:
Responsible for all deliveries assigned to him/her
Manage third party resource (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality and customer requirements
Communicate regularly with the Project managers, customers by providing them with clear and regular updates during the whole of the delivery life-cycle
Escalate to his/her Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)
Provide support and advice to other members of the Delivery Team
Ordering and tracking of specific delivery requirements
Communicate with multiple vendors to provision and activate services.
Co-ordination for service delivery related tasks and activities in support of
customer orders
Able to work all service types or brands
Meet Productivity and Quality standards
Efficiently handle Projects and/or Escalations
2+ years experience in Telecommunications with a knowledge of the European/USA telecom markets.
2+ years of experience as Service Delivery Coordinator
Technical qualification in an IT or Engineering discipline an advantage.
Strong Customer and Vendor Communication skills.
Proactive in nature, works to identify ways to continually improve efficiency and results.
Anticipates and analyses problems clearly and determines appropriate solution or alternatives.
Proficient in the use of MS Word, Excel, PowerPoint, MS Visio.
**Essential Criteria**:
Hands-on Delivery experience
Ability to clearly document dependencies and priorities
Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the ‘big picture’
Strong flexibility & ability to perform effectively within changing environments
Personal focus on continuous improvement and innovation.
**Salary**: ₹350,000.00 - ₹420,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work (preferred)
- Health insurance
Service Delivery
Posted today
Job Viewed
Job Description
2 Daily review of pending complaints
3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5 Arranging to send defective material back
6 Raising warranty claims wherever applicable
7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders
**Key Responsibilities**:
Good Communication
Troubleshooting
VRF
Ductable
**Short Info**
- Posted: 0 day(s) ago
- Location: Jaipur
- Qualifications: Diploma/ BE/ B.Tech
- Experience: 1 Years - 0 Months To 8 Years - 0 Months
Service Delivery
Posted today
Job Viewed
Job Description
2 Daily review of pending complaints
3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5 Arranging to send defective material back
6 Raising warranty claims wherever applicable
7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders
**Key Responsibilities**:
Good Communication
Troubleshooting
VRF
Ductable
**Short Info**
- Posted: 0 day(s) ago
- Location: Jaipur
- Qualifications: Diploma/ BE/ B.Tech
- Experience: 1 Years - 0 Months To 6 Years - 0 Months
Director - Customer Service & Logistics
Posted today
Job Viewed
Job Description
Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will lead Customer Service & Logistics (CS&L) in your geography covering all process areas from plan-to-cash. You will define and enable the delivery of the service, cash, cost, quality and safety targets of the market in line with the CS&L strategic vision.
How you will contribute
You will:
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
Business Unit Summary
Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as chocolates, and powdered beverages, and biscuits, and and candies get safely into our customers hands—and mouths Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we’ve received this award.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
RegularNetwork ManagementCustomer Service & LogisticsBe The First To Know
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Service Delivery Manager
Posted today
Job Viewed
Job Description
Date: Jul 29, 2025
Req ID: 101727
Location:
Bengaluru, KA, IN
Workplace Type: Hybrid/Remote
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.
The Service Delivery Manager is responsible for supporting & managing the delivery and support of the managed services provider(s). This role ensures that AGCO DT Services operate efficiently, meet SLAs, and provide a satisfactory user experience and service excellence. The Service Delivery Manager oversees the provision of support services, maintains high levels of customer satisfaction, and promotes continuous improvement in service performance.
**Your Impact**
+ Service Management: Oversee the delivery of application support services, ensuring compliance with service level agreements (SLAs) and performance standards. Manage client expectations and ensure high levels of customer satisfaction
+ Vendor/Partner Management: Manage relationships with third-party vendors and service providers, ensuring they deliver high-quality services and meet contractual obligations. Include managing vendor relationships in a managed services context
+ Incident Management: Accountable for application-related incidents and problems, ensuring minimal disruption to client operations. Focus on proactive incident management and root cause analysis
+ Stakeholder Communication & Engagement: Act as the primary point of contact for stakeholders, providing regular updates on service performance and addressing any concerns or issues. Manage client relationships and ensure alignment with client business needs.
+ Reporting and Analysis: Monitor and report on service delivery performance, identifying areas for improvement and implementing corrective actions. Include reporting to clients and ensuring transparency in service delivery,and accountable for Service Delivery Metrics for applications in scope
**Your Experience and Qualifications**
+ Bachelor's degree or higher in computer science, information Systems, or related field.
+ Proven experience as a Service Delivery Manager or in a similar role, with a focus on Application Support and vendor management.
+ Experience with global or offshore AMS delivery models.
+ Ability to manage multiple priorities and work effectively in a fast-paced environment.
+ Experience with ITIL or other service management frameworks will be an advantage, Familiarity with enterprise applications such as SAP, Oracle, Salesforce and Customer Applications
**Your Benefits**
+ GLOBAL DIVERSITY - Diversity means many things to us, different brands, cultures, nationalities, genders, generations - even variety in our roles. You make us unique!
+ ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
+ POSITIVE IMPACT - Make it personal and help us feed the world.
+ INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm
+ MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work option.
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
**Join us as we bring agriculture into the future and apply now!**
Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.
**AGCO is proud to be an Equal Opportunity Employer**
**Job Segment:** Service Manager, Computer Science, Database, Oracle, ERP, Customer Service, Technology
Service Delivery Manager
Posted 3 days ago
Job Viewed
Job Description
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!
**What You'll be Doing**
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
**During a Typical Day, You'll**
· Improve the key success metrics associated with goals. These include:
o Customer Satisfaction Score
o Service Level Goals
o Quality Goals
· Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
· Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
**What You Bring to the Role**
· Minimum 1 year call center or equivalent work experience
· Continuously promote a performance-driven culture and always work towards reaching for amazing
· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· Consistently mentor and inspire others
· Customer focused mindset
· Understanding, interpreting, and manipulating data for reporting
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Use if Non US based role: Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#Onsite
**Title:** _Service Delivery Manager_
**Location:** _India-Punjab-Mohali_
**Requisition ID:** _0462I_