9,532 Customer Service Expertise jobs in India

Company Overview

GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.

From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.

We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.

Role Overview:

We are seeking an experienced Call Center Manager to scale a high-performing, sales-driven call center (200–300 seat capacity). The ideal candidate will have hands-on experience managing large call centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset. You should be comfortable making decisions with limited data and working closely with business, tech, and product teams in a high-growth start-up environment.

Key Responsibilities:

• Manage, scale, or build call center operations from the ground up – including hiring, training, and process design
• Own all operational KPIs: contact rate, conversion rate, talk time, wait time, AHT, adherence, agent productivity, etc.
• Optimize dialer configurations, call routing , and lead assignment logic to maximize efficiency
• Work with tech/product teams to integrate call center software with CRM, lead management systems, etc.
• Drive agent performance and engagement through structured coaching, feedback, and incentive programs
• Establish quality monitoring and performance review mechanisms
• Design SOPs and escalation matrices to ensure seamless functioning across shifts
• Take ownership of SLA adherence, compliance, and call center hygiene
• Run experiments and make fast decisions, even with incomplete data
• Align the call center strategy with broader sales and revenue goals

Required Qualifications:

• 5–10 years of experience managing mid to large-scale (200–300 seat) sales-driven call centers
• Experience with dialers (e.g., TATA Tele, Ameyo, Exotel, Ozonetel, etc.), including configuration, call flows, pacing strategies
• Strong understanding of call center KPIs and agent management principles
• High comfort with analytics and dashboards to drive decisions (Excel, Google Sheets, BI tools)
• Experience working in a fast-paced, high-growth environment (start-up or tech-driven enterprise preferred)
• Excellent communication, team management, and conflict resolution skills
• Ability to make quick, data-backed, or instinctive decisions under ambiguity

Nice to Have (Optional):

• Experience building a call center from scratch (infra + people + process)
• Familiarity with CRM platforms and call center APIs
• Exposure to inside sales or tele-sales revenue targets
• Past experience with vendor management (BPOs or external call centers)

Job Description – Customer Support Executive (BPO)

Position: Customer Support Executive (Voice/Chat Process)

Location: Bangalore-Whitefield

Experience: 1.5 Yrs- 2.5 Yrs

Employment Type: Full-time

About the Role:

We are seeking enthusiastic and skilled professionals to join our dynamic Customer Support team. The ideal candidate will possess strong communication abilities, technical agility with office tools, and prior BPO experience. This role requires flexibility to work in rotational shifts while maintaining professionalism in customer interactions.

Key Responsibilities:

• Attend mandatory in-office training sessions and actively participate to ensure a smooth transition into the role.
• Handle customer interactions via voice or chat processes , ensuring high-quality support and resolution.
• Maintain accurate documentation and records using office automation tools.
• Collaborate with team members to meet operational targets and deliver outstanding service.
• Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.

Requirements:

• Education: Minimum 12th Pass or equivalent (Commerce graduates preferred).
• Experience: At least 6 months of proven experience in a BPO environment . Prior voice/chat process experience is preferred.
• Communication Skills: Strong verbal and written English communication (minimum C1 level ).
• Typing Skills: Minimum 25 WPM typing speed.
• Technical Proficiency: Comfortable working with office automation tools and digital platforms.
• Shift Flexibility: Open to rotational shifts, 5 days a week. (Note: Saturday & Sunday will not be fixed offs).

Why Join Us?

• Opportunity to grow in a fast-paced, process-driven environment .
• Equal opportunities employer — we are committed to gender equality and diversity.
• Continuous learning and development through structured training programs.

#JobOpening #NowHiring #WeAreHiring #JobSearch #JobAlert #JobVacancy #CareerOpportunity #JobPosting #WorkWithUs #ApplyNow

#BPOJobs #BPOLife #CustomerSupport #CustomerService #SupportJobs #VoiceProcess #ChatProcess #TechnicalSupport #CallCenterJobs #ProcessExecutive

#CommunicationSkills #EnglishProficiency #TypingSkills #OfficeAutomation #ShiftFlexibility #RotationalShifts #C1English #ComputerSkills #DigitalTools #Multitasking

#Careers #CareerGrowth #FreshersJobs #ExperiencedJobs #EntryLevelJobs #JobOpportunities #CareerDevelopment #WorkCulture #CareerSuccess #SkillDevelopment

#EqualOpportunityEmployer #DiversityAndInclusion #WorkplaceEquality #WomenAtWork #InclusiveWorkplace #DiversityHiring #Empowerment #EqualOpportunities #GenderEquality #RespectAtWork

Job Description – Customer Support Executive (BPO)

Position: Customer Support Executive (Voice/Chat Process)

Location: Bangalore-Whitefield

Experience: 1.5 Yrs- 2.5 Yrs

Employment Type: Full-time

About the Role:

We are seeking enthusiastic and skilled professionals to join our dynamic Customer Support team. The ideal candidate will possess strong communication abilities, technical agility with office tools, and prior BPO experience. This role requires flexibility to work in rotational shifts while maintaining professionalism in customer interactions.

Key Responsibilities:

• Attend mandatory in-office training sessions and actively participate to ensure a smooth transition into the role.
• Handle customer interactions via voice or chat processes, ensuring high-quality support and resolution.
• Maintain accurate documentation and records using office automation tools.
• Collaborate with team members to meet operational targets and deliver outstanding service.
• Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.

Requirements:

• Education: Minimum 12th Pass or equivalent (Commerce graduates preferred).
• Experience: At least 6 months of proven experience in a BPO environment. Prior voice/chat process experience is preferred.
• Communication Skills: Strong verbal and written English communication (minimum C1 level).
• Typing Skills: Minimum 25 WPM typing speed.
• Technical Proficiency: Comfortable working with office automation tools and digital platforms.
• Shift Flexibility: Open to rotational shifts, 5 days a week. (Note: Saturday & Sunday will not be fixed offs).

Why Join Us?

• Opportunity to grow in a fast-paced, process-driven environment.
• Equal opportunities employer — we are committed to gender equality and diversity.
• Continuous learning and development through structured training programs.

#JobOpening #NowHiring #WeAreHiring #JobSearch #JobAlert #JobVacancy #CareerOpportunity #JobPosting #WorkWithUs #ApplyNow

#BPOJobs #BPOLife #CustomerSupport #CustomerService #SupportJobs #VoiceProcess #ChatProcess #TechnicalSupport #CallCenterJobs #ProcessExecutive

#CommunicationSkills #EnglishProficiency #TypingSkills #OfficeAutomation #ShiftFlexibility #RotationalShifts #C1English #ComputerSkills #DigitalTools #Multitasking

#Careers #CareerGrowth #FreshersJobs #ExperiencedJobs #EntryLevelJobs #JobOpportunities #CareerDevelopment #WorkCulture #CareerSuccess #SkillDevelopment

#EqualOpportunityEmployer #DiversityAndInclusion #WorkplaceEquality #WomenAtWork #InclusiveWorkplace #DiversityHiring #Empowerment #EqualOpportunities #GenderEquality #RespectAtWork

Company Overview

GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.

From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.

We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.

Role Overview:

We are seeking an experienced Call Center Manager to scale a high-performing, sales-driven call center (200–300 seat capacity). The ideal candidate will have hands-on experience managing large call centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset. You should be comfortable making decisions with limited data and working closely with business, tech, and product teams in a high-growth start-up environment.

Key Responsibilities:

• Manage, scale, or build call center operations from the ground up – including hiring, training, and process design
• Own all operational KPIs: contact rate, conversion rate, talk time, wait time, AHT, adherence, agent productivity, etc.
• Optimize dialer configurations, call routing, and lead assignment logic to maximize efficiency
• Work with tech/product teams to integrate call center software with CRM, lead management systems, etc.
• Drive agent performance and engagement through structured coaching, feedback, and incentive programs
• Establish quality monitoring and performance review mechanisms
• Design SOPs and escalation matrices to ensure seamless functioning across shifts
• Take ownership of SLA adherence, compliance, and call center hygiene
• Run experiments and make fast decisions, even with incomplete data
• Align the call center strategy with broader sales and revenue goals

Required Qualifications:

• 5–10 years of experience managing mid to large-scale (200–300 seat) sales-driven call centers
• Experience with dialers (e.g., TATA Tele, Ameyo, Exotel, Ozonetel, etc.), including configuration, call flows, pacing strategies
• Strong understanding of call center KPIs and agent management principles
• High comfort with analytics and dashboards to drive decisions (Excel, Google Sheets, BI tools)
• Experience working in a fast-paced, high-growth environment (start-up or tech-driven enterprise preferred)
• Excellent communication, team management, and conflict resolution skills
• Ability to make quick, data-backed, or instinctive decisions under ambiguity

Nice to Have (Optional):

• Experience building a call center from scratch (infra + people + process)
• Familiarity with CRM platforms and call center APIs
• Exposure to inside sales or tele-sales revenue targets
• Past experience with vendor management (BPOs or external call centers)

Position: Call Center Head Retail Pharmacy

Location: Surat, Gujarat

Experience: 815 Years (preferably in healthcare or retail pharmacy call centers)

Role Overview:

The Call Center Head will lead and manage the retail pharmacy call center operations in Surat, ensuring world-class customer service, efficient handling of inquiries, prescription support, and operational excellence. This role requires strong leadership, strategic planning, and performance management to maximize customer satisfaction and support business growth.

Key Responsibilities:

• Lead the overall day-to-day operation of the retail pharmacy call center to ensure timely and accurate customer support and service delivery.
• Develop and implement strategies to improve call center efficiency, reduce wait times, and enhance customer experience.
• Manage team recruitment, training, coaching, and performance evaluations to develop a highly skilled and motivated call center staff.
• Oversee call volume management, scheduling, and resource planning to meet business demands.
• Monitor key performance indicators (KPIs) such as call resolution rates, customer satisfaction scores, average handling time, and call abandonment rates.
• Collaborate with pharmacy operations, marketing, IT, and sales teams to align call center processes with business goals.
• Handle escalated customer complaints and complex inquiries with professionalism and timely resolution.
• Analyze call center data and prepare reports for senior management to drive continuous improvement.
• Ensure compliance with regulatory requirements related to healthcare and patient data confidentiality.
• Manage budget and cost control for call center operations.

Qualifications & Skills:

• Bachelors degree or higher; specialization in healthcare management, business administration, or related field is a plus.
• 815 years of experience in managing call center operations, preferably in retail pharmacy, healthcare, or related sectors.
• Proven leadership skills with the ability to motivate, guide, and develop large teams.
• Strong knowledge of call center technologies, CRM systems, and telephony platforms.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work under pressure in a high-volume environment.
• Familiarity with healthcare regulations and pharmacy operational processes is advantageous.
• Proficiency in MS Office Suite and call center analytics tools.

Key Attributes:

• Results-oriented leader with a customer-first approach.
• Strong analytical and strategic thinking abilities.
• Effective decision-maker with a proactive problem-solving mindset.
• Ability to foster a collaborative and high-performance team culture.

Magicbricks is Times of India Company

We have free meals + Medical Insurance Excellent incentive earning policy + subsidized higher education benefits.

We are looking for immediate hiring for the following positions;

Call Center Executives, we call them "Agents or Account Managers" - 30 positions are open

Call Center Executive - Max. upto 4.8 L per annum

For all the positions the common attributes are:

1. Experience in inside sales (Tele-Calling sales in call centers) Out Bound sales process.

2. B2C sales

3. Candidates from companies like No Broker, Square Yards, Unacademy, Byjus, Vedantu, Medibuddy etc are preferred but any other company where it is B2C inside sales will also do.

4. Candidates from industry like Ed Tech and Real Estate, are preferred but any other company where it is B2C inside sales will also do.

Soft Skills:

1. Aggressive

2. Excellent English Communication skills

3. Confident

4. Presentable

Years of Experience:

Call Center Executives- Min 1 year of inside sales B2C sales experience

In this process, we have 6 days working

No night shifts, so you can tab people from international call centers also who do not want to do night shifts.

Saturdays - Sundays are working

Offs are assigned either on a Monday or on a Tuesday.

Office Location- Manyata Tech Park, Bangalore.