13,951 Customer Service Field jobs in India
Customer Service Engineer / Field Service Engineer
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The Company
KE Select has exclusively partnered with Malvern Panalytical in the search for their next Customer Service Engineer to be based in Perth.
Malvern Panalytical is a global analytical instrument manufacturer and supplier. Their products are used in a wide range of industries to better understand the chemical, physical and structural aspects of the materials tested. They are looking for an experienced Customer Service Engineer to join their team, in this key customer-facing position. The instruments are complex scientific systems and will allow the successful applicant to develop and grow skills in the following areas: high-voltage electronics, precision mechanical devices (goniometers/precision optics), vacuum/gas/air systems, water-cooling, small-scale robotics, electronics and PC-based operating systems and applications.
The Role
A permanent, full-time position, is available for a Customer Service Engineer. The role will involve installation, commissioning, calibration and preventative maintenance on all instruments – including XRF, XRD and SPE. Extensive travel is to be expected in this role (up to 80%), including local Perth travel, visits to remote mine sites, interstate and potentially overseas. While this role is a Monday – Friday opportunity, several nights away each week can be expected.
Responsibilities are as follows:
• Representation of the company in a key customer-facing position
• Work on commissioning systems for customers as well as installation at customer sites
• On-site maintenance and repair of all instrumentation
• Promote company services to the client base
• Flexibility to respond to break-down calls as required
About You
Desirable applicants will possess:
• Advanced diploma or above in Electronics/Mechanical discipline
• Excellent electro-mechanical skills are required to be successful in this role
• WA Serviceman’s radiation safety license would be advantageous
• Experience with X-Ray instrumentation would be an advantage
• Previous field service experience
• Valid Australian driver’s license
• Full working rights in Australia
Benefits
• Competitive salary package
• Car Allowance
• Allowance for overnight travel
• Extensive training and development
To Apply
If you meet the above criteria and are interested in this opportunity, please apply online in the first instance. Alternatively, you can contact Keelie Munroe on or ring for a confidential discussion.
Customer Care Field Service Representative
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**Why join us?**:
Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity.
Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.
**What are your contributions to the team?**:
- Assume the role of the Bombardier Business Aircraft ambassador & focal in all facets of the aircraft operation with the Customer. Take on ownership of issues or potential issues and ensure the resolution reached is to the satisfaction of the customer.
- Assist in resolution of contractual or business practice dispute issues between the customer and Bombardier.
- Provide support and interact with all levels of the customers organization and preferred service facility, including but not limited to Owners, CEO/COO’s, VPs, Directors, Aviation advisors, Crew, PA’s, and various levels of related operational staff.
- Provide and maintain as required, factual, concise and valuable reports to both customers and Bombardier internal departments on an as required basis in relation to customer concerns, updates, resolution recommendations and actions regarding customer concerns.
- Set priorities and effectively escalate concerns within the customers organization and within Bombardier.
- Work with the legal department regarding possible company liability concerns.
- Propose for management approval, reasonable goodwill concession decisions in accordance with defined financial policies.
- Assist customers and Bombardier in the determination and processing of warranty claims.
- Be responsible for complying with designated report requirements.
- Represent the voice of the Customer within Bombardier.
- Monitor “Customer Satisfaction” and encourage prompt action and resolution by responsible departments on all customer issues (Finance, Warranty, Parts Logistics, Authorized or Factory-owned service facilities, Publications, Technical Services and Training).
- Work hand-in-hand with the local Field Service Representatives and maintain regular contact with the Customer and members of the internal Bombardier customer-focused team to ensure the operators' concerns are continually addressed by the organization.
- Provide support for escalated issues and work with the functional groups to strategize solutions for issue resolution.
- Investigate issues thoroughly and maintain a global overview of the entire customer experience.
- Facilitate communication with all facets of the Customer’s organization (including Owners).
- Manage internal stakeholders and coordinate responses to customer queries from appropriate line or senior.
- Manage within Bombardier to ensure the Customer’s expectations are met.
- Draft response letters for Bombardier's Management (all levels) as required.
- Conduct ad hoc customer visits in a proactive manner to develop strong relationships.
- Occasionally work from an Aircraft hangar and ramp in all weather.
- Occasionally be required to assist on board customer aircraft.
- Be available for on call support 24 hours a day, 7 days a week.
**How to thrive in this role?**:
- You have a bachelor’s degree in an Aviation Maintenance related field or Business management Field of Study.
- You have the ability to administer superior customer management skills.
- You have the ability to demonstrate a strong sense of financial acumen and have developed strong analytical and query skills to investigate, comprehend and drive resolution of all aspects of customer issues.
- You have the maturity to operate independently and without close supervision for extended periods of time.
- You have basic knowledge of internal workings/departments within Bombardier and thorough knowledge of departmental processes.
- You have the ability to influence internal Bombardier functional teams as well as demonstrate strong negotiation and conflict resolution skills.
- You have the interpersonal skills necessary to work effectively with a variety of individuals, departments and organizations, including adequate verbal and written communication skills.
- You have basic negotiation skills.
- You have five (5) to ten (10) years of direct external customer service.
- You have five (5) to ten (10) years of previous aviation experience.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Customer Care Field Service Representative
**Primary Location** Mumbai
**Organization **BBD India
**Shift** Day job
**Employee Status** Regular
**Requisition** 5221 Customer Care Fie
Customer Technical Support
Posted today
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Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
Customer Technical Support
Posted 3 days ago
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Job Description
Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
Technical Support
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Technical Support
Posted today
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Job Description
Job description
Responsibilities:
List the responsibilities, these should be the roles KPIs that we would measure
on
Essential functions and duties:
1. Takes ownership of technical issues and works towards getting them
resolved to closure with a minimum TAT.
2. Works with existing team members to successfully triage tech support
tickets
3. Provides responsive and exceptional support to customers
4. Resolves escalated customer complaints without the need for team lead
intervention
5. Documents troubleshooting and problem resolution steps
6. Participates in providing training to customers if required
7. Gathers performance metrics
8. Performs other related duties and responsibilities as assigned
Requirements:
For the Type role activities we have identified the required skills, this list must
cover all of them along with educational and other qualifications
1. Bachelor's degree in engineering preferably CS/IT required
2. Experience/ Keen interest with relational Database systems such as Jira
and MySQL preferred
3. Excellent communication skills in English
4. Customer centric and a proactive mindset
5. An inquisitive and analytical mind & troubleshooting skill
6. A hunger to acquire technical knowledge
7. Must have strong collaborative skills coupled with the ability to question
8. Must have an understanding of standard business practices
9. Must have good writing skills (for documenting the process)
10.Must have strong communication and presentation skills
interested candidates can contact on
/
Technical Support
Posted today
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Description:
Development/Mandatory skills | work efforts : 20 to 30 %
Technical Support | work efforts : 70 to 80 %
Key Responsibilities:
Provide technical support for enterprise applications, troubleshooting application, database, and infrastructure issues.
Develop, maintain, and optimize Unix shell scripts to automate operational tasks and improve system efficiency.
Write and optimize SQL and Oracle queries; work with Oracle Database 19c and relational databases.
Develop and consume SOAP and RESTful APIs for system integration and data exchange between applications.
Design and implement scalable microservices using Java and J2EE technologies to enhance application functionality.
Utilize Eclipse IDE for efficient development, debugging, and testing of applications.
Apply strong debugging and problem-solving skills to identify root causes and resolve technical issues quickly.
Collaborate closely with cross-functional teams, including development, infrastructure, and database groups, to deliver high-quality solutions.
Participate in Agile development processes using tools such as JIRA and Confluence, contributing to sprint planning, code reviews, unit testing, and documentation.
Manage application deployments and health monitoring on Azure Kubernetes Service (AKS).
Manage and maintain job scheduling using Autosys scheduler to ensure seamless business process automation.
Create and maintain detailed technical documentation, including design specifications, support procedures, and troubleshooting guides.
Support application upgrades, patches, and configuration changes in collaboration with stakeholders.
Required Skills and Qualifications:
Strong experience with Unix/Linux operating systems and shell scripting (Bash, KornShell, etc.).
Good in Oracle SQL and understanding of Oracle Database 19c architecture and features.
Solid Java and J2EE development skills for building microservices and backend components.
Experience developing and consuming SOAP and RESTful APIs for application integration.
Familiarity with Eclipse IDE for development and debugging activities.
Hands-on experience managing applications on Azure Kubernetes Service (AKS).
Working knowledge of Autosys scheduler for job automation.
Comfortable working in Agile environments using tools such as JIRA and Confluence.
Strong analytical, debugging, and problem-solving abilities.
Excellent collaboration and communication skills.
Preferred Qualifications:
Familiarity with container orchestration, DevOps, and CI/CD pipelines.
Exposure to other database technologies and cloud platforms.
Previous experience with code reviews, unit testing, and documentation best practices.
Additional Details
- Planned Resource Unit : (55)IT_TRUCKS;(13)F/TC - Application Manager - 6-9 Yrs;Application Development;(Z3)6-9 Years
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Technical support
Posted today
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Appy Before
Position: Technical support
Location: Pune
Experience: 1 year
CTC Details: It would be disclosed after the HR round as depends on the performance.
Requirements:
Qualification: Any Graduate
Certification: Microsoft Azure/Cisco/AWS/red hat/Cybersecurity/MCSA
Department: Technical Department
Employment Type: Full Time, Permanent
Shift: Night Shift
Gender: Male Only
Responsibilities:
Network Support:
1. Monitor network performance to ensure optimal uptime and availability.
2. Troubleshoot and resolve network issues, including LAN, WAN, and WLAN problems.
3. Manage and configure network devices such as routers, switches, firewalls, and load
balancers.
4. Perform network maintenance and system upgrades including service packs, patches,
hot fixes, and security configurations.
5. Assist in the design and implementation of network solutions and improvements.
Server Support:
1. Monitor server performance and ensure system availability and reliability.
2. Manage and support physical and virtual server environments (e.g., VMware, Hyper-V).
3. Perform regular backup operations and implement appropriate processes for data
protection, disaster recovery, and failover procedures.
4. Install, configure, and maintain operating systems, software, and hardware.
5. Troubleshoot server issues related to hardware, software, and network configurations.
6. Collaborate with L1 support and other IT teams to resolve complex issues.
Security and Compliance:
1. Implement and maintain security protocols to protect network and server infrastructure.
Ensure compliance with organizational policies and regulatory requirements.
2. Conduct regular security audits and vulnerability assessments.
3. Respond to security incidents and provide resolutions.
Documentation and Reporting:
1. Maintain accurate documentation of network and server configurations, processes, and
procedures.
2. Generate regular reports on system performance, issues, and resolutions.
3. Provide training and support to L1 support staff and end-users as needed.
Fields with (*) are compulsory.
Technical Support
Posted today
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Responsibilities:
▪ Identifying hardware and software solutions.
▪ Troubleshooting technical issues.
▪ Diagnosing and repairing faults.
▪ Resolving network issues.
▪ Installing and configuring hardware and software.
▪ Speaking to customers to quickly get to the root of their problem.
▪ Providing timely and accurate customer feedback.
▪ Talking customers through a series of actions to resolve a problem.
▪ Following up with clients to ensure the problem is resolved.
▪ Replacing or repairing the necessary parts.
▪ Supporting the roll-out of new applications.
▪ Providing support in the form of procedural documentation.
▪ Managing multiple cases at one time.
▪ Testing and evaluating new technologies.
▪ Conducting electrical safety checks on equipment.
Technical Support Requirements:
▪ Degree in Computer Science or Information Technology.
▪ Certification in Microsoft, Linux, or Cisco is advantageous.
▪ Prior experience in tech support, desktop support, or a similar role.
▪ Proficiency in Windows/Linux/Mac OS.
▪ Experience with remote desktop applications and help desk software.
▪ Attention to detail and good problem-solving skills.
▪ Excellent interpersonal skills.
▪ Good written and verbal communication.
Technical Support
Posted 343 days ago
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