14,666 Customer Service Field jobs in India

Customer Technical Support

New Delhi, Delhi INTINERI INFOSOL PRIVATE LIMITED

Posted 18 days ago

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Job Description

full-time

Experience: 2 Month - 1 Years

Budget : 25k

Notice Period: Immediate joiner

Job Mode: Rotational Shift



Job Duties:


1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.




2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.




3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.




4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.




5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.




6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.




7. Reporting: Completing call logs and generating relevant reports for management



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Technical Support

Maharashtra, Maharashtra Danaher Corporation

Posted 4 days ago

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Job Description

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Pall Corporation, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper-everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.
Learn about the Danaher Business System ( which makes everything possible.
The Technical Support Specialist is responsible for delivering state-of-the-art technical support to customers. This includes:
+ Technical involvement in filter sizing, defining technical requirements, and optimizing existing process parameters.
+ Providing expert guidance to internal associates.
+ Collaborating cross-functionally with Field Sales, Sales Managers, Customer Service, SLS, Supply Chain, Global Systems, and external suppliers.
This position reports to the Global Technical Support Manager and is part of our Food & Beverage SLS team located in Pune and will be an on-site role.
In this role, you will have the opportunity to:
+ Give technical advice and product recommendation to A/B customers and outside Sales associates as well as processing and answering technical requests related to base products
+ Selecting and sizing filters considering all technical requirements for A/B accounts
+ Directing inquiries and assignments of work to subcontractors
+ Checking/approval of technical drawings and compiling project-related technical documentation in consultation with the Manager
+ Solving straightforward technical problems and analyzing possible solutions using standard procedures
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel is expected by 10%
+ Must have a valid driver's license with an acceptable driving record
The essential requirements of the job include:
+ B.E/B.Tech (Food Science, Mechanical or equivalent)
+ Minimum 4-6 years' experience in a technical environment or proven experience in a similar technical sales-based role
+ Comprehensive commercial understanding of processes, sales objectives, and sales tools (e.g. SAP, Sales Force, Power Bi) is mandatory
+ Overall understanding of the supply-chain process
+ Proficient and fluent in English and German OR French language
It would be a plus if you also possess previous experience in:
+ Highly developed customer first mind-set
+ Excellent communication skills and being a team player
Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
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Technical Support

600001 Chennai, Tamil Nadu Sisco Jobs

Posted 385 days ago

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Job Description

Permanent
Job Title: Technical Support - Dental EquipmentLocation: Pan India (Travel Required)Salary: Up to ₹35,000 Net per monthExperience: Minimum 2 - 5 years of experienceQualification: Graduate Job Responsibilities :Perform the installation of dental chairs and related equipment at various dental clinics and hospitals.Handle the regular maintenance and servicing of dental chairs to ensure optimal functioning.Conduct routine checks and troubleshoot any issues related to dental chairs.Provide service and repair for dental products such as dental engines, physio units, dental implant handpieces, implant motors, etc.Diagnose problems and implement effective repair solutions.Utilize expertise in Dental Cone Beam Computed Tomography (CBCT) to provide technical support and troubleshoot related issues.Be ready and available to travel across India for on-site installations, repairs, and service requests as per client needs.Be prepared to work on holidays or outside regular working hours as required by client demands.RequirementsStrong technical knowledge in dental equipment installation, repair, and maintenance.Proficiency in handling and repairing a wide range of dental products including dental engines, physio units, dental implant hand pieces, and motors.Expertise in Dental CBCT (X-ray) systems and ability to troubleshoot issues.Ability to work independently and manage multiple tasks in a fast-paced environment.Excellent problem-solving skills and attention to detail.Strong communication skills to interact with clients effectively and provide technical support. Additional Requirements :Willingness to travel Pan India as required.Flexibility to work on holidays and outside of regular business hours. Other Benefits :Provided for travel-related expenses.Coverage for business-related phone expenses.Provident Fund and Medical Insurance coverage included.
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Customer Technical Support Specialist

Teradata

Posted 4 days ago

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Job Description

**Our Company**
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe.
The **Technical Support Specialist** works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:
+ Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone.
+ Accept and respond to incoming calls, incidents, and emails.
+ Provide Initial problem triage and clarify problem definition.
+ Track, monitor and maintain incident progress.
+ You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
+ Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
+ Search knowledge bases for known solutions to known problems.
+ Identification and management of duplicate incidents.
+ Extract logs, dumps, error files from customer systems and analyze.
+ Isolate problem area through problem recreation.
+ Provide remote support to on-site resources.
+ Coordinate with customers and end-users to implement solutions.
+ Log problem resolution and support knowledge creation.
+ Coordinates activities associated with product/service resolution issues.
**Who You'll Work With**
As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.
**What Makes You a Qualified Candidate**
+ Provide frontline support to Teradata global customers with a primary focus on the region of France.
+ The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
+ Excellent oral and written communications skills in English.
+ 3-5 years of Technical Support related experience.
+ BA/BS in Computer Science or equivalent experience.
+ Good Database and Operating System knowledge.
+ Experience in Help Desk/Customer service position is a plus.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of UNIX, Linux, Windows, and other current operating systems.
+ Knowledge of Teradata support tools including the installation of remote tools is a plus.
**What You'll Bring**
As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role:
+ Knowledge of TDBMS or other relational databases.
+ Knowledge of Linux, UNIX, Windows, and other current operating systems.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of remote support tools including installation.
+ Knowledge of Cloud technologies.
#LI-AH1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
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Customer Technical Support Specialist

Hyderabad, Andhra Pradesh Teradata

Posted 4 days ago

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Job Description

**Our Company**
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe.
The **Technical Support Specialist** works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:
+ Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone.
+ Accept and respond to incoming calls, incidents, and emails.
+ Provide Initial problem triage and clarify problem definition.
+ Track, monitor and maintain incident progress.
+ You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
+ Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
+ Search knowledge bases for known solutions to known problems.
+ Identification and management of duplicate incidents.
+ Extract logs, dumps, error files from customer systems and analyze.
+ Isolate problem area through problem recreation.
+ Provide remote support to on-site resources.
+ Coordinate with customers and end-users to implement solutions.
+ Log problem resolution and support knowledge creation.
+ Coordinates activities associated with product/service resolution issues.
**Who You'll Work With**
As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.
**What Makes You a Qualified Candidate**
+ Provide frontline support to Teradata global customers with a primary focus on the region of France.
+ The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
+ Excellent oral and written communications skills in English.
+ 3-5 years of Technical Support related experience.
+ BA/BS in Computer Science or equivalent experience.
+ Good Database and Operating System knowledge.
+ Experience in Help Desk/Customer service position is a plus.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of UNIX, Linux, Windows, and other current operating systems.
+ Knowledge of Teradata support tools including the installation of remote tools is a plus.
**What You'll Bring**
As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role:
+ Knowledge of TDBMS or other relational databases.
+ Knowledge of Linux, UNIX, Windows, and other current operating systems.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of remote support tools including installation.
+ Knowledge of Cloud technologies.
#LI-AH1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
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Customer Technical Support Representative

Chennai, Tamil Nadu Movate

Posted today

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Job Description

Subject: Job Opportunity Technical Support (Voice Process)


Dear Candidate,


Greetings from Movate Technologies (formerly CSS Corp)!


We are currently hiring for the Technical Support Voice Process role at our


Ambattur (Ambit IT Park), Chennai location. Please find the job details below:


Job Title: Technical Support Voice Process:


Work Location: Ambit IT Park, Ambattur, Chennai


Experience Required: Minimum 1 year in Technical Voice Support


Educational Qualification: Any Bachelors Degree


Roles and Responsibilities:

1.Assist US-based customers over voice calls

2.Handle multiple calls efficiently

3.Resolve technical issues related to networking and devices

4.Should be flexible to work in rotational night shifts


Required & Desired Skills:

1.Excellent communication skills (verbal & written)

2.Basic knowledge of: Routers / Modems, IP Address

3.Basic Troubleshooting techniques

4 .Prior experience with handling US voice support calls


Perks & Benefits:

1.Pick-up and drop cab facility (doorstep)

2.Provident Fund

3.Medical Insurance


How to Apply: If your experience matches the above job description, kindly send your updated

resume to: Email:


Contact : HR Nikhil- (WhatsApp your resume if it is relevant to your JD)


Walk-In Interview Details: Address: 32 A and B, Ground Floor, Ambit IT Park, Ambit Park Road,


Ambattur, Chennai . Tamil Nadu, India


We look forward to seeing you join our growing team!

Best regards, HR Team Movate Technologies

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Customer Technical Support Specialist

AppLogic Networks

Posted today

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Job Description

Overview

As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and troubleshooting software and hardware problems and aiding with the product applications and/or use cases. Communicate with customers /partners by listening to and understanding the reported problem, and able to clearly explain basic technical information to the customers over the phone and via email. Part of a weekend on-call rotational schedule once deemed capable.

Responsibilities

  • Communicating with customers by listening to and understanding their problem, then clearly explaining detailed technical information
  • Asking customers targeted questions to quickly understand the root of the problem
  • Diagnosing & troubleshooting technical issues in an expedient manner
  • Tracking issues through to resolution, within agreed time limits
  • Escalating unresolved issues to the appropriate next level / internal teams
  • Providing prompt and accurate feedback to customers
  • Referring to internal database or external resources to provide technical solutions
  • Leading troubleshooting & brainstorming discussions
  • Delivering workshops to both local and global teams - customer presentations to senior technical personnel and management
  • Ensuring all issues are properly logged – following case management process
  • Prioritizing and managing several open issues at one time
  • Following up with customers to ensure their systems are fully functional after troubleshooting, and a solution has been provided
  • Identifying areas of improvement whether in processes, procedures, or tools
  • Documenting technical knowledge in the form of knowledge base articles and/or submitting documentation opportunities
  • Creating and delivering product knowledge sharing sessions to the respective regional team
  • Communicating with Sales Team to ensure timely updates for any critical issue
  • Working with the Engineering team to assist with documentation
  • Performing activities (reproducing the issue when required)

Qualifications

Knowledge and Skills


  • Required


  • Understanding of networks
  • CCNA or equivalent knowledge
  • 4G-5G
  • AAA
  • Any of the following certifications: CCNA, MCSE, Cloud, and/or RedHat
  • Deep knowledge of supported Linux/Unix operating systems. Able to troubleshoot, analyze and configure the OS and its features and roles.
  • Deep knowledge of product software and hardware. Can use scripts/tools to aid in troubleshooting. Knowledge of identified bugs in running firmware version.
  • Advanced understanding and experience of networks, firewalls, protocols.
  • Knowledge in tracing and troubleshooting high-level protocols and traffic
  • Extensive understanding and experience of virtualization & cloud concepts, properties, and technology, as well as detailed skills in major industry standard technology specifics. Knowledge of models like SaaS, PaaS and IaaS.
  • Good understanding of technology infrastructure, security concepts and platforms
  • Strong understanding of networking (specifically IP related technologies)
  • Good understanding of virtualization & cloud concepts
  • Able to install, configure, and/or operate network equipment such as Cisco, Juniper, or other network hardware manufacturers
  • Scripting and some programming
  • Ability to configure and troubleshoot problems - logical thought process
  • Good problem solving investigative and multi-tasking skills
  • Ability to communicate with customers presenting technical information either verbally or in written format
  • Focus to detail and can follow defined processes/procedures
  • Technical acumen and able to identify when escalations are required
  • Autonomy – increases technical knowledge by attending self-studies to bring value to the organization
  • Organization and prioritization abilities
  • Good computer skills in MS Office


  • Desired
  • Subject Matter Expertise in 1-3 areas relative to AppLogic Networks product
  • Great collaborator
  • Good CSAT and customer feedback



Work Experience, Education and Certifications


  • Minimum of 3+ year experience in a technical role aligned to the same field with customer support experience KVM Experience
  • Ideal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.
  • Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification or a diploma from a technical institute
  • Education may be substituted for proven work experience for 5+ years as a Technical Support Engineer in a similar field
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Customer Support Specialist - Technical Support

440001 Nagpur, Maharashtra ₹30000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking dedicated and empathetic Customer Support Specialists to join their fully remote team. This role is perfect for individuals passionate about providing exceptional technical assistance and customer service. You will be the first point of contact for customers experiencing issues with our client's software products, providing timely and effective solutions via phone, email, and chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technical problems.

Key Responsibilities:
  • Respond to customer inquiries and resolve technical issues promptly and professionally.
  • Provide comprehensive support for software applications, guiding users through setup, troubleshooting, and usage.
  • Diagnose and resolve common technical problems related to software, hardware, and network connectivity.
  • Escalate complex issues to senior technical staff when necessary, providing detailed documentation.
  • Document all customer interactions and resolutions accurately in the CRM system.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
  • Identify trends in customer issues and provide feedback to the product development team.
  • Contribute to the creation and maintenance of knowledge base articles and FAQs.
  • Adhere to company policies and procedures for customer support.
  • Participate in ongoing training to stay updated on product features and support best practices.
A High School Diploma or equivalent is required; an Associate's or Bachelor's degree in a relevant field is a plus. Previous experience in a customer service or technical support role is highly desirable. Proficiency with common operating systems (Windows, macOS) and internet applications is essential. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users, are mandatory. A patient, customer-centric approach and strong problem-solving abilities are key. This remote position offers the flexibility to work from home while providing critical support to our client's user base, making a real difference in their experience.

This role requires working from home in Nagpur or other suitable locations, ensuring connectivity and a productive environment.
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Customer Support Executive (Technical Support)

Chennai, Tamil Nadu Sana Search International

Posted 8 days ago

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Job Description

full-time

Shift- Rotational

Working Days- 5 days /week , 2 days rotational week off.

Education- graduate or HSC with minimum 06 to more years of experience

Both way cab facilities


Only immediate joiners preferred.


Roles and Responsibilities

  • Provide technical support to international clients through chat process.
  • Handle customer queries related to software products and services.
  • Offer solutions and upsell relevant products/services when necessary.
  • Maintain accurate records of client interactions using CRM software.
  • Collaborate with internal teams for issue resolution.

Desired Candidate Profile

  • fresher or experience , Customer Support, or similar industry.
  • Strong communication skills in English (written & spoken).
  • Ability to work on rotational shifts including night shifts.
  • Basic knowledge of computer applications and internet usage.

Package- Negotiable- 5days working ,Both ways Cabs/ Rotational shift and Rotational Off.

For more info contact@ / /

Experience Require- ( Minimum of 6 months or More Exp 


NOTE : APPLY ONLY IF YOU MEET THE ABOVE REQUIREMENTS.

Contact Number - Hr

Marry @

Kindly share your resume -

Email ID - /


NO HIDDEN CHARGES

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Manager - Technical Support

Karnataka, Karnataka Sprinklr

Posted today

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Job Description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**What will you do:**
+ **As a Technical Support Manager, you will lead a team of Technical Support Engineers** **(5-10)** **to Respond to customer inquiries/ reported bugs received via tickets** to ensure their continued access & usage of the Sprinklr platform. The team will t **roubleshoot technical issues to provide** **timely** **&** **accurate** **resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.**
+ **You will lead the team to** **i** **dentify** **platform gaps** **/issues, while investigating** and analyzing customer-reported issues to identifythe root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
+ **Ensure quality resolution** **from the Technical Support Engineers** **to avoid escalations from customers** and reopening of issue tickets. Managing the customer support department's day-to-day functions.
+ Responding to & handling of escalated customer support issues. **Assist Customers to seamless use our platform** , while meeting all requirements and fulfilling expectations regarding the ticket resolution. Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively. Share learning with the team and take corrective actions as deemed necessary.
+ Implementing customer support processes to enhance customer satisfaction. Formulating and revising customer support policies and promote their implementation as deemed necessary by the larger Support Organization
+ Informing the team of all new information related to products, procedures, and trends.
+ **Assessing support KPIs and preparing detailed reports** on the findings - ensuring that KPIs are regularly shared with the team to keep them updated o their performance while apprising the senior management team on the performance KPIs
+ Interviewing and hiring new Technical Support Engineers
+ Overseeing and evaluating the team's ongoing training efforts.
+ Delivering performance evaluations and following the processes according to company policy
+ **Create and** **maintain** **detailed documentation** , such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently.
+ **Analy** **s** **e support processes,** identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations.
+ **Ensure that** **the SLAs, ticket resolution times are** **met on time,** while multitasking on different tickets and coordinating with Account team/Customer/Engineering team
**What makes you qualified?**
+ **3-** **5+** **years** of experience in managing enterprise teams for software debugging, engineering & support operations processes.
+ Excellent written and verbal communication skills
+ Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills **with** **experience** **preferably on APIs, Integrations,** **Whatsapp** **BOT, Live Chat, other Digital Channels- SMS etc. From a backend troubleshooting as well**
+ Ability to work independently and as a member of a team while leading & mentoring large teams
+ Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
+ Passion for solving customer concerns and commitment to client delight
+ A drive to dig into the details of a system or process to solve customer problems.
+ Zeal to learn and constantly upgrade skills in a fast-changing work environment.
+ Ability to think on your feet and remain calm under pressure.
+ Self-motivated, takes initiative, assumes ownership.
+ Ability to work in a highly collaborative and fast-paced environment.
+ Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
+ **Experience in Web technologies, CRM or SaaS platforms** and/or digital marketing experience in social platforms.
+ **Experience coding or scripting in one or more of JavaScript, Python, Java, Node.**
+ **Understanding** **of data storage technologies** **/databases** **. Ex- MongoDB, MySQL, etc.**
+ **Understand & excel in deciphering technical aspects like** **-** **Graylogs** **,** **Kibana** **,** **API Browser** **,** **Query Executor** **,** **Restricted Curls** **,** **Runner Logs**
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. 
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
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