4,912 Customer Service Management jobs in India
Customer Service Management - ServiceNow
Posted today
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Greetings!
TCS Virtual Drive for ServiceNow CSM on 8- Oct- 2025
Job Title: ServiceNow CSM
Location: Hyderabad, Pune, Mumbai, Chennai
Experience: 9 to 15 years only
Note: Require immediate joiner or 30 days Only
Education: Minimum 15 years of full time education (10th, 12th and any graduation)
Interested Candidate pls share your updated Cv on
Sr. Analyst - Customer Service & Order Management
Posted 4 days ago
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**Job Description:**
**Role Summary**
We are seeking an experienced and customer-focused professional to lead our customer service, order management, and fulfillment operations. This role will be responsible for strengthening customer relationships, ensuring flawless order execution, and collaborating with internal stakeholders to deliver world-class service levels to our Prime Partners and key accounts. The ideal candidate will be a proactive problem solver with a track record of driving process improvements and exceeding service KPIs.
**Key Responsibilities**
+ **Strengthen customer partnerships** by proactively managing relationships, anticipating needs, and delivering exceptional experiences through effective CRM strategies.
+ **Ensure flawless order execution** by overseeing end-to-end customer order processing with accuracy, speed, and attention to detail.
+ **Drive operational excellence** in order management and fulfillment by collaborating with cross-functional teams (SCM, Distribution, Finance, etc.) to consistently meet and exceed customer requirements.
+ **Resolve customer issues swiftly** by owning the complaint management process, ensuring quick turnaround and sustainable solutions to enhance trust.
+ **Engage customers regularly** through structured visits and touchpoints, positioning the company as a preferred partner of choice.
+ **Uphold premium service levels** for Prime Partners, ensuring commitments are consistently met or exceeded.
+ **Champion continuous improvement** initiatives to streamline processes, reduce turnaround times, and enhance service quality.
+ **Own and deliver on key performance metrics** , driving accountability and measurable improvements in service delivery and customer satisfaction.
**Desired Qualifications & Experience**
+ **Education:** Bachelor's degree in Business Administration, Supply Chain, Commerce, or related field. MBA preferred.
+ **Experience:** 5-8 years in Customer Service, Order Management, Supply Chain Coordination, or a related function-preferably in manufacturing, FMCG, industrial, or B2B sectors.
+ **Technical Skills:**
+ Proficiency in CRM tools and ERP systems (SAP preferred)
+ Strong knowledge of order-to-cash processes and service level management
+ **Soft Skills:**
+ Exceptional communication, stakeholder management, and problem-solving abilities
+ Proven ability to handle escalations and resolve issues under tight deadlines
+ Strong analytical mindset with a focus on process improvement and KPI tracking
Learn more about 3M's creative solutions to the world's problems at or on Instagram, Facebook, and LinkedIn @3M.
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
**Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.**
**3M Global Terms of Use and Privacy Statement**
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here ( , select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at or on Twitter @3M or @3MNews.
3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.
Consultant, Client Support
Posted 4 days ago
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Job Description
We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answers general relocation policy queries from internal clients, including monitoring inquiries
- Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.
- Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification
-Updates vendor partners on missing information to ensure billing accuracy
-Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process
- Coordinate special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Assessing client's various mobility policies (i.e. immigration, tax, temporary remote work, etc.) to adequately advise on policies. Working as the liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive programs (e.g. M&A, Reorgs) and other special programs that may come up as and when needed
- Perform any other related duties as required or assigned.
Required Skills
+ Capability to manage and navigate complex cases
+ Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
+ Shares strong willingness to drive impact
+ Strong attention to detail with accuracy being at the core of all tasks
+ Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences
+ Strives towards excellent service levels to create an exceptional client experience
+ Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
+ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
+ Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
+ Ability to deal with problems involving several known variables in situations of a routine nature.
+ Ability to write simple reports and general business correspondence
+ Ability to effectively present information and respond to questions from management, customers, and employees.
+ Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
Required Experience
Client Support Supervisor
Posted 4 days ago
Job Viewed
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Hiring, training, mentoring and performance management of service delivery team. Conducts team meetings, performance reviews, caseload review, and ensures overall development and performance improvement of all team members.
+ Resolves problems and service recoveries. Main point of contact for escalations, and any day-to-day issue resolutions. Develop and monitor all action plans needed, ensuring that service level requirements are met and operational processes are continually improved.
+ Ensure client retention by providing a high level of service and highly effective relationships with the Client. Adhere to established processes and continuously monitor the health of each assigned Client.
+ Manage data integrity and accuracy of all clients reporting. Maintain consistent data entry standards and processes by team members, review data contained in all reports provided to Client
+ Support the implementation of all process refinements and Operational Excellence initiatives. Actively bring new ideas to the leadership for: process improvement, overall increase in associate job satisfaction, and industry innovation. As well as encourage open and "professionally respectable' communication among the team, the suppliers, Graebel Leadership, and other Graebel business units.
+ Performs other related essential duties as assigned or requested.
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Client Support Specialist
Posted today
Job Viewed
Job Description
Position: Client Support Specialist
Location: India (Remote)
Employment Type: Full-Time
Schedule: Monday to Friday, Day Shift
Company Description
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.
Position Overview
We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.
Key Responsibilities
Client Engagement & Support
- Act as the first point of contact for client inquiries, providing timely and professional responses.
- Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
- Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.
Relationship Management
- Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
- Proactively identify client challenges and provide solutions or escalate appropriately.
- Gather client feedback to influence product improvements and roadmap priorities.
Documentation & Reporting
- Maintain accurate records of client interactions, issue resolutions, and support tickets.
- Create and update knowledge base articles, FAQs, and training materials to empower clients.
- Generate regular reports on client health, support metrics, and recurring issues.
Collaboration
- Partner with product managers, engineers, and sales teams to deliver client success.
- Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.
Qualifications
- Bachelor’s degree in Business, Computer Science, or related field.
- 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
- Strong understanding of enterprise software and ability to learn technical details quickly.
- Excellent communication, problem-solving, and relationship-building skills.
- Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
- Ability to manage multiple client accounts in a fast-paced environment.
What We Offer
- Work at the forefront of AI innovation in high-impact industries.
- A client-facing role with opportunities to build long-term relationships with global enterprises.
- Competitive compensation and performance incentives.
- Professional development opportunities in AI, enterprise technology, and client success management.
Tip for candidates
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Client Support Professional
Posted today
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Job Description
Our Mission
">At our organization, we strive to make better business decisions through trusted and objective insights into market trends and emerging technologies.
Job Summary
The Client Relations Executive is a vital role that provides personalized customer service and support to IT outsourcing and telecommunications network service providers. This position has a formalized career path with opportunities for subject matter expertise development. The ideal candidate will have exceptional client-facing skills, time management, and fluency in English.
Key Responsibilities:
- Monitor client progress, conduct onboarding sessions, and enable client renewals of subscription advisory services
- Liaison between providers and our community
- Schedule advisor briefings and workshops to identify proper usage of momentum services by clients
- Consult with clients to ensure value from their relationship with us
Required Skills:
- Minimum 3-4 years' experience in client relationships, account management, marketing, and sales support
- Time management, stakeholder management, consultative, adaptive, and collaborative skills
- Fluent in German language
Client Support Specialist
Posted today
Job Viewed
Job Description
About this role:
We are seeking a Client Relations professional to provide personalized support and services to clients in the IT, BPO, and telecommunications sectors.
As a key member of our team, you will be responsible for managing client interactions, tracking progress, and communicating with internal and external stakeholders. Your goal will be to ensure client satisfaction and identify opportunities for growth and development.
The ideal candidate will have a strong background in client relationship management, account management, marketing, and sales support. You should possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
This is an exciting opportunity for a motivated and results-driven individual who wants to make a meaningful contribution to our team's success.
- Manage client relationships and develop strategic plans to achieve business objectives
- Track client progress and communicate regularly with internal stakeholders
- Identify opportunities for growth and development and collaborate with cross-functional teams
- Provide exceptional customer service and support to clients
Key Skills:
- 3-4 years' experience in client relationship management, account management, marketing, and sales support
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Results-driven and motivated individual with a passion for delivering high-quality results
Benefits:
This role offers a competitive salary and benefits package, as well as opportunities for career growth and professional development.
Apply today and join our team!
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Client Support Specialist
Posted today
Job Viewed
Job Description
Location: India (Remote)
Employment Type: Full-Time
Schedule: Monday to Friday, Day Shift
Company Description
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.
Position Overview
We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.
Key Responsibilities
Client Engagement & Support
- Act as the first point of contact for client inquiries, providing timely and professional responses.
- Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
- Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.
Relationship Management
- Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
- Proactively identify client challenges and provide solutions or escalate appropriately.
- Gather client feedback to influence product improvements and roadmap priorities.
Documentation & Reporting
- Maintain accurate records of client interactions, issue resolutions, and support tickets.
- Create and update knowledge base articles, FAQs, and training materials to empower clients.
- Generate regular reports on client health, support metrics, and recurring issues.
Collaboration
- Partner with product managers, engineers, and sales teams to deliver client success.
- Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.
Qualifications
- Bachelor’s degree in Business, Computer Science, or related field.
- 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
- Strong understanding of enterprise software and ability to learn technical details quickly.
- Excellent communication, problem-solving, and relationship-building skills.
- Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
- Ability to manage multiple client accounts in a fast-paced environment.
What We Offer
- Work at the forefront of AI innovation in high-impact industries.
- A client-facing role with opportunities to build long-term relationships with global enterprises.
- Competitive compensation and performance incentives.
- Professional development opportunities in AI, enterprise technology, and client success management.
Tip for candidates
If this role interests you, then follow our page to stay updated on similar future job openings and insights.
Client Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Position: Client Support Specialist
Location: India (Remote)
Employment Type: Full-Time
Schedule: Monday to Friday, Day Shift
Company Description
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.
Position Overview
We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.
Key Responsibilities
Client Engagement & Support
- Act as the first point of contact for client inquiries, providing timely and professional responses.
- Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
- Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.
Relationship Management
- Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
- Proactively identify client challenges and provide solutions or escalate appropriately.
- Gather client feedback to influence product improvements and roadmap priorities.
Documentation & Reporting
- Maintain accurate records of client interactions, issue resolutions, and support tickets.
- Create and update knowledge base articles, FAQs, and training materials to empower clients.
- Generate regular reports on client health, support metrics, and recurring issues.
Collaboration
- Partner with product managers, engineers, and sales teams to deliver client success.
- Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.
Qualifications
- Bachelor’s degree in Business, Computer Science, or related field.
- 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
- Strong understanding of enterprise software and ability to learn technical details quickly.
- Excellent communication, problem-solving, and relationship-building skills.
- Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
- Ability to manage multiple client accounts in a fast-paced environment.
What We Offer
- Work at the forefront of AI innovation in high-impact industries.
- A client-facing role with opportunities to build long-term relationships with global enterprises.
- Competitive compensation and performance incentives.
- Professional development opportunities in AI, enterprise technology, and client success management.
Tip for candidates
If this role interests you, then follow our page to stay updated on similar future job openings and insights.
Client Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Position: Client Support Specialist
Location: India (Remote)
Employment Type: Full-Time
Schedule: Monday to Friday, Day Shift
Company Description
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.
Position Overview
We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.
Key Responsibilities
Client Engagement & Support
- Act as the first point of contact for client inquiries, providing timely and professional responses.
- Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
- Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.
Relationship Management
- Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
- Proactively identify client challenges and provide solutions or escalate appropriately.
- Gather client feedback to influence product improvements and roadmap priorities.
Documentation & Reporting
- Maintain accurate records of client interactions, issue resolutions, and support tickets.
- Create and update knowledge base articles, FAQs, and training materials to empower clients.
- Generate regular reports on client health, support metrics, and recurring issues.
Collaboration
- Partner with product managers, engineers, and sales teams to deliver client success.
- Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.
Qualifications
- Bachelor’s degree in Business, Computer Science, or related field.
- 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
- Strong understanding of enterprise software and ability to learn technical details quickly.
- Excellent communication, problem-solving, and relationship-building skills.
- Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
- Ability to manage multiple client accounts in a fast-paced environment.
What We Offer
- Work at the forefront of AI innovation in high-impact industries.
- A client-facing role with opportunities to build long-term relationships with global enterprises.
- Competitive compensation and performance incentives.
- Professional development opportunities in AI, enterprise technology, and client success management.
Tip for candidates
If this role interests you, then follow our page to stay updated on similar future job openings and insights.