4,675 Customer Service Management jobs in India
Customer Service / Management Traineeship - 2 Available
Posted today
Job Viewed
Job Description
Customer Service / Management Traineeship - 2 Available
Want to build a career and not afraid of hard work? Located in the South Eastern suburbs, our client is a reputable, growing electrical wholesaler looking for 2 trainees who are looking to develop a career within the company to contribute and be a part of their growing business.
You will gain exposure to different roles within the business during your traineeship, predominantly in the warehouse reporting to the warehouse manager. Training will be provided to get you established to assist in the warehouse. Some of your responsibilities will initially include:
- Pick packing of stock
- Dispatching of goods
- Receive and store goods
- Organising and coordinating deliveries
This is an excellent opportunity for a motivated individual who is looking to build a career in sales or management as you will be provided with training for professional and personal development.
If you're not afraid of hard work and you are looking for a challenge that will provide you with career development - apply now!
This position has been filled, but openings for this type of position come up very frequently. We highly recommend to Register Your Interest below so that you will be the first to know when the next position opens up.
IMPORTANT: It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements.
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Service Delivery Service Delivery Practitioner
Posted 1 day ago
Job Viewed
Job Description
We embrace change to create 360-degree value
- **Project Role**:Service Delivery Practitioner
- **
Project Role Description**:Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
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Management Level**:6
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Work Experience**:15-18 years
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Work location**:Bengaluru
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Must Have Skills**:
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Good To Have Skills**:
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Job Requirements**:
- **Key Responsibilities **:1 Manage large Datacenter operations 2 Ensure contractual SLAs are met and delivery is in green 3 Implement ITIL Processes and Automation 4 Drive innovation and cost optimizations 5 Manage Client and Stakeholders at Mid to Senior levels preferably in a large global environment 6 Hire, lead and provide managerial technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers
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Technical Experience **:1 Experience in managing transitions of enterprise IT infrastructure engagements 2 Knowledge of Server Management: Windows, Unix, Linux ; Monitoring, Health checks, Patching of servers, Vulnerability remediation, Troubleshooting, Log analysis 3 Storage and Backup Management 4 Database Management 5 Network Management: Switching, Routing, Firewall, Load Balancer 6 Cloud Ops, Workplace Services / End user computing 7 Service Management: Incident Management, Change Management, Problem Management
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Professional Attributes **:1 Excellent verbal and written communication skills 2 24 X 7 skills
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Educational Qualification **:1 Engineering Graduate from reputed institute / University 2 Post-graduation / MBA preferred
15 years of full time education
Service Delivery Service Delivery Practitioner
Posted 1 day ago
Job Viewed
Job Description
We embrace change to create 360-degree value
- **Project Role**:Service Delivery Practitioner
- **
Project Role Description**:Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
- **
Management Level**:7
- **
Work Experience**:12-15 years
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Work location**:Bengaluru
- **
Must Have Skills**:
- **
Good To Have Skills**:
- **
Job Requirements**:
- **Key Responsibilities **:1 Demonstrates a breadth and depth of operational service delivery management expertise, Client and Stakeholder management at Mid to Senior levels preferably in a large global environment 2 Ability to engage and foster confidence in stakeholders at operational and strategic levels 3 Should have strong fundamentals on Cloud technologies, automation and nextgen tools and technologies
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Professional Attributes **:1 Good communication skills 2 24 X 7 skills
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Educational Qualification **:1 Engineering Graduate from reputed institute / University 2 Post-graduation / MBA preferred
15 years of full time education
Service Delivery
Posted 2 days ago
Job Viewed
Job Description
**Location:** Bhopal, India
**Full/ Part-time:** Full time
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
This role is essential to improve Service delivery, TAT and service efficiency across Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur. It will ensure faster resolution of service calls, provide technical and delivery support to channel partners, and strengthen AMC execution. The position will directly contribute to improved customer satisfaction, reduced escalations, and better alignment with project timelines.
**Key Responsibilities:**
1. TAT (Turnaround Time) Improvement
- Current service delays are impacting on customer satisfaction and SLA compliance.
- The new role will ensure faster response and resolution times, especially for high-aging calls and preventive maintenance tasks.
2. Dealer & Channel Partner Support
- Our channel partners in Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur require consistent technical and delivery support.
- The executive will act as a direct liaison to resolve escalations, coordinate spares, and ensure service continuity.
3. Technical Support & Field Execution
- The role will provide on-ground troubleshooting, installation supervision, and quality assurance.
- It will also support AMC execution and complaint closures, reducing dependency on backend teams.
4. Delivery Coordination & Customer Engagement
- The executive will ensure timely delivery and installation coordination, improving first-time-right service metrics.
- This will also allow to focus on strategic customer meetings and project planning.
**Expected Outcomes**
- Improvement in TAT compliance across the region.
- Enhanced dealer satisfaction and reduced escalations.
- Improved AMC execution and billing realization.
- Better alignment with project timelines and customer expectations.
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
+ Make yourself a priority with flexible schedules, parental leave
+ Drive forward your career through professional development opportunities
+ Achieve your personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
Service Delivery
Posted today
Job Viewed
Job Description
About the role
This role is essential to improve Service delivery, TAT and service efficiency across Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur. It will ensure faster resolution of service calls, provide technical and delivery support to channel partners, and strengthen AMC execution. The position will directly contribute to improved customer satisfaction, reduced escalations, and better alignment with project timelines.
Key Responsibilities:
1. TAT (Turnaround Time) Improvement
- Current service delays are impacting on customer satisfaction and SLA compliance.
- The new role will ensure faster response and resolution times, especially for high-aging calls and preventive maintenance tasks.
2. Dealer & Channel Partner Support
- Our channel partners in Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur require consistent technical and delivery support.
- The executive will act as a direct liaison to resolve escalations, coordinate spares, and ensure service continuity.
3. Technical Support & Field Execution
- The role will provide on-ground troubleshooting, installation supervision, and quality assurance.
- It will also support AMC execution and complaint closures, reducing dependency on backend teams.
4. Delivery Coordination & Customer Engagement
- The executive will ensure timely delivery and installation coordination, improving first-time-right service metrics.
- This will also allow to focus on strategic customer meetings and project planning.
Expected Outcomes
- Improvement in TAT compliance across the region.
- Enhanced dealer satisfaction and reduced escalations.
- Improved AMC execution and billing realization.
- Better alignment with project timelines and customer expectations.
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Make yourself a priority with flexible schedules, parental leave
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .
Service Delivery
Posted today
Job Viewed
Job Description
Role: Service Delivery
Location: Bhopal, India
Full/ Part-time: Full time
Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About the role
This role is essential to improve Service delivery, TAT and service efficiency across Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur. It will ensure faster resolution of service calls, provide technical and delivery support to channel partners, and strengthen AMC execution. The position will directly contribute to improved customer satisfaction, reduced escalations, and better alignment with project timelines.
Key Responsibilities:
1. TAT (Turnaround Time) Improvement
- Current service delays are impacting on customer satisfaction and SLA compliance.
- The new role will ensure faster response and resolution times, especially for high-aging calls and preventive maintenance tasks.
2. Dealer & Channel Partner Support
- Our channel partners in Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur require consistent technical and delivery support.
- The executive will act as a direct liaison to resolve escalations, coordinate spares, and ensure service continuity.
3. Technical Support & Field Execution
- The role will provide on-ground troubleshooting, installation supervision, and quality assurance.
- It will also support AMC execution and complaint closures, reducing dependency on backend teams.
4. Delivery Coordination & Customer Engagement
- The executive will ensure timely delivery and installation coordination, improving first-time-right service metrics.
- This will also allow to focus on strategic customer meetings and project planning.
- Improvement in TAT compliance across the region.
- Enhanced dealer satisfaction and reduced escalations.
- Improved AMC execution and billing realization.
- Better alignment with project timelines and customer expectations.
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Make yourself a priority with flexible schedules, parental leave
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice
Manager-Customer Service & Channel Management (F/M/D)
Posted today
Job Viewed
Job Description
Working at Freudenberg: We will wow your world!
Responsibilities:
Qualifications:
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Service Delivery Manager
Posted 4 days ago
Job Viewed
Job Description
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!
**What You'll be Doing**
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
**During a Typical Day, You'll**
· Improve the key success metrics associated with goals. These include:
o Customer Satisfaction Score
o Service Level Goals
o Quality Goals
· Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
· Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team
**What You Bring to the Role**
· Minimum 1 year call center or equivalent work experience
· Continuously promote a performance-driven culture and always work towards reaching for amazing
· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· Consistently mentor and inspire others
· Customer focused mindset
· Understanding, interpreting, and manipulating data for reporting
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Use if Non US based role: Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#Onsite
**Title:** _Service Delivery Manager_
**Location:** _India-Punjab-Mohali_
**Requisition ID:** _0462I_
Service Delivery Manager
Posted 8 days ago
Job Viewed
Job Description
We are seeking a highly experienced Service Delivery Manager- Ops with 15 to 18 years of experience to join our dynamic team. The ideal candidate will have a strong background in Solution Manager Business Process and Business Operations. This hybrid role requires rotational shifts and proficiency in English. The candidate will play a crucial role in ensuring seamless service delivery and operational excellence.
**Responsibilities**
+ Lead the service delivery team to ensure optimal performance and client satisfaction.
+ Oversee the implementation and maintenance of Solution Manager to streamline business processes.
+ Provide strategic direction for business operations to enhance efficiency and effectiveness.
+ Monitor and manage service delivery metrics to ensure compliance with established standards.
+ Collaborate with cross-functional teams to identify and resolve operational issues.
+ Develop and implement best practices for business process management.
+ Ensure alignment of service delivery with organizational goals and objectives.
+ Conduct regular performance reviews and provide feedback to team members.
+ Manage client relationships and address any service-related concerns.
+ Drive continuous improvement initiatives to enhance service quality.
+ Ensure adherence to governance risk and compliance standards.
+ Utilize domain knowledge in investment banking operations to optimize service delivery.
+ Provide training and support to team members to enhance their skills and knowledge.
**Qualifications**
+ Must have extensive experience with Solution Manager Business Process and Business Operations.
+ Should possess strong analytical and problem-solving skills.
+ Must have excellent communication and interpersonal skills.
+ Should be proficient in English (Read/Write Speak).
+ Nice to have experience in Investment Banking Operations Governance Risk & Compliance Finance & Accounting.
+ Should be able to work in a hybrid model with rotational shifts.
+ Must have a proven track record of managing service delivery teams effectively.
+ Should be able to develop and implement strategic plans for service delivery.
+ Must have experience in conducting performance reviews and providing constructive feedback.
+ Should be able to manage client relationships and address service-related concerns.
+ Must have the ability to drive continuous improvement initiatives.
+ Should be able to ensure compliance with governance risk and compliance standards.
+ Must have the ability to provide training and support to team members.
**Certifications Required**
ITIL Certification PMP Certification Six Sigma Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Service Delivery- CTD
Posted 8 days ago
Job Viewed
Job Description
India
**Location:**
Bren Optimus ,No 8/2, 3rd floor,Dr M H Marigowda Road, Bangalore 560029
**Role:** Service Delivery- CTD
**Location:** Bangalore, India
**Full/ Part-time:** Full time
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
Service Area Manager for South region taking care of CTD Product Repair & Maintenance through Dealer Network.
**Key Responsibilities:**
+ Service Area Manager for South region taking care of CTD Product Repair & Maintenance through Dealer Network.
+ Responsible for complete South Service Operations
+ Managing Key Accounts
+ Dealer Network Management
+ Service Revenue through Part Sales
+ Min 4-8 years of experience in Cold Storage/ HVAC
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
+ Make yourself a priority with flexible schedules, parental leave
+ Drive forward your career through professional development opportunities
+ Achieve your personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice