9,648 Customer Service Management jobs in India
Customer Service Management
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Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work.
As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.
Modules
- Service Now Module:FSM/CSM/Now Assist/Agentic AI
Roles and responsibilities
- Develop and implement ServiceNow CSM, FSM, and other modules from initiation to completion, tailored to meet customer requirements.
- Perform system testing, troubleshooting, and issue resolution during the implementation phase
- Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow
- Write and update scripts (JavaScript) across various modules to develop rules, workflows, APIs, and integrations.
- Focus on high code quality and re usability, ensuring solutions are efficient and maintainable.
- Create and manage case management workflows for efficient issue resolution.
- Create and manage knowledge bases to support self-service and enhance support efficiency
- Create, execute, and evaluate customer feedback surveys to maintain consistent service enhancement.
- Omani-Channel: Manage multiple communication channels for a seamless customer experience.
- Customer Service Principles: Implement customer service best practices to enhance service quality and ensure customer satisfaction.
- Customer Journey Mapping: Create and analyze customer journey maps to identify areas for improvement and address pain points effectively.
- Field Service Operations: Enhance field service processes from dispatching to tracking and reporting, thereby increasing overall service quality and efficiency.
- Configuration and Customization: Tailor and configure ServiceNow FSM applications to fulfill business requirements, encompassing the creation and maintenance of forms, workflows, notifications, and reports.
- Integration: Integrate ServiceNow FSM with other systems and third-party applications for smooth data flow and automation.
Your Future at Kyndryl
As a Business Process Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and border less – naturally inclusive in how you work with others.
Required Technical and Professional Experience
- 8+ Years of hands-on experience in ServiceNow development.
- 5+ years of experience in developing and implementing ServiceNow CSM solutions, with a focus on case management, knowledge management, surveys, and omnibus-channel processes,
- Experience in developing and implementing ServiceNow FSM solutions, particularly focusing on work orders, tasks, scheduling, and resource management. Completion of Customer Service Management (CSM) Professional Plus Suite.
Preferred Technical and Professional Experience
- CIS-CSM (Certified Implementation Specialist - Customer Service Management) certification
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
COO - Customer Service Management
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About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
- Leverages techniques for developing customer service and remote resolution tools
- Applies understanding of knowledge management database tools and functionality to support service delivery
- Applies working knowledge of:
- Call center methods and underlying concepts
- A range of (3-5) product domains or customer specialties
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
ServiceNow Developer – Customer Service Management
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Location: Remote (IST) | Type: Contract (6 months, extendible)
Key Responsibilities
- Design, configure, and implement ServiceNow CSM modules including Case Management, Knowledge Management, Agent Workspace, CSM Portal, Agent Mobile App, AWA, Playbooks, and Dashboards.
- Support ITSM and custom Service Portal development.
- Integrate with third-party systems via REST, SOAP, IntegrationHub, and eBonding.
- Script development using JavaScript, Business Rules, Client Scripts, UI Actions, AngularJS, Jelly.
- Collaborate with stakeholders to gather requirements and translate them into solutions.
- Deliver workshops, training sessions, system testing, and end-user support.
- Maintain documentation, processes, and training materials.
Requirements
- Experience: 6–10 years overall, with minimum 4 years in CSM.
- Hands-on experience with ServiceNow core platform and ITSM.
- Excellent stakeholder communication and troubleshooting skills.
- Preferred: ServiceNow certifications (CIS-CSM/Developer).
Job Type: Contractual / Temporary
Contract length: 6 months
Work Location: Remote
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Customer Service / Management Traineeship - 2 Available
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Customer Service / Management Traineeship - 2 Available
Want to build a career and not afraid of hard work? Located in the South Eastern suburbs, our client is a reputable, growing electrical wholesaler looking for 2 trainees who are looking to develop a career within the company to contribute and be a part of their growing business.
You will gain exposure to different roles within the business during your traineeship, predominantly in the warehouse reporting to the warehouse manager. Training will be provided to get you established to assist in the warehouse. Some of your responsibilities will initially include:
- Pick packing of stock
- Dispatching of goods
- Receive and store goods
- Organising and coordinating deliveries
This is an excellent opportunity for a motivated individual who is looking to build a career in sales or management as you will be provided with training for professional and personal development.
If you're not afraid of hard work and you are looking for a challenge that will provide you with career development - apply now!
This position has been filled, but openings for this type of position come up very frequently. We highly recommend to Register Your Interest below so that you will be the first to know when the next position opens up.
IMPORTANT: It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements.
Register Interest
Client Support
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Job Summary:
The Client Support & Operations Executive for the Google My Business (GMB) process at Sekel Technologies Private Limited is responsible for optimising and maintaining Google My
Business listings for our clients. This role ensures accurate information, positive online
reputation, and visibility on Google for clients in the digital marketing industry.
Key Responsibilities:
GMB Listing Management:
● Create, claim, and manage GMB listings.
● Optimize listings with accurate information and appealing content.
Data Accuracy and Consistency:
● Regularly update GMB listings for accuracy.
● Ensure NAP consistency across platforms.
● Calling dealers to gain access of GMB profiles
Review Management:
● Monitor and respond to customer reviews.
● Encourage positive reviews and address negatives effectively.
Insights and Analytics:
● Use GMB Insights and analytics tools to track performance.
● Provide data-driven insights and reports to clients.
● Calling dealers/ clients to gain insight and help them with any issues
Category and Attribute Optimization:
● Analyze and optimize categories and attributes for better visibility.
Compliance and Guidelines:
● Stay updated on GMB policies.
● Resolve listing-related issues.
Cross-functional Collaboration:
● Collaborate with other teams to provide holistic digital marketing solutions.
Qualifications:
● Bachelor's degree preferred.
● Experience in GMB management, local SEO, or digital marketing is a plus.
● Strong communication
● Analytical mindset with attention to detail.
● Understanding of SAAS-based products and digital marketing concepts is a bonus.
● Knowledge of local SEO is a plus.
● Proficiency in Microsoft Excel for data analysis and reporting is required.
● Additional : Bing places, Apple Business profile creation and Facebook store pages
creation will be plus points.
Job Types: Full-time, Permanent, Fresher
Pay: ₹275, ₹300,000.00 per year
Work Location: In person
Client Support
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About the Role
We are hiring full-time remote associates to assist with digital client coordination, internal task tracking, and communication support. This is an entry-level , ideal for individuals seeking structured work-from-home experience in digital services.
Important:
This role is open
only for Hindi-speaking candidates
(basic English is a plus).
Whether you're a fresher, student, homemaker, or job seeker—this is your opportunity to join a professional team and grow with us.
Key Responsibilities
- Participate in structured onboarding and training
- Coordinate basic project information and updates with the internal team
- Respond to queries and provide guidance using provided templates
- Maintain internal records and daily task logs
- Support virtual communication and scheduling (no cold calling or sales)
Skills & Qualifications
- Basic verbal or written communication (Hindi or English)
- Familiarity with using a smartphone or computer
- Ability to attend virtual sessions via Zoom/Meet
- Strong willingness to learn and follow professional workflow
- 12th pass, college students, freshers, homemakers, or freelancers can apply
What You Get
- Work-from-home flexibility with professional accountability
- Friendly and team-based work environment
- Certification upon successful onboarding
- Long-term remote opportunity with regular review and feedback
Important Notice
This is a
compliance-friendly job listing
under LinkedIn's job posting policy.
How to Apply
Click on
"Apply"
and fill the official application form. Our onboarding team will review and contact shortlisted applicants within
48 hours
.
Industry:
Administrative Support / Digital Communication
Employment Type:
Part-time/Full-time (Remote)
Client Support
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About the Role
We are looking for a Client Support & Reporting Analyst with excellent communication skills and advanced expertise in MS Excel. In this role, you will manage client relationships, prepare insightful reports and dashboards, and support decision-making with accurate data analysis. Fresh graduates with exceptional Excel skills and analytical ability are highly encouraged to apply.
Key Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring smooth support and long-term engagement.
- Conduct regular client check-ins to track progress and provide meaningful insights.
- Identify execution gaps and recommend practical solutions.
- Work closely with internal teams to ensure seamless client servicing.
- Design and maintain advanced Excel reports, dashboards, and presentations (using Pivot Tables, VLOOKUP, Power Query, Macros, etc.).
- Prepare professional business presentations in MS PowerPoint.
- Assist the Customer Success Manager in monitoring performance and driving client satisfaction.
- Meet or exceed defined KPIs and success metrics consistently.
Requirements
- Bachelor's degree in Business, Commerce, or a related field.
- 0–3 years of experience in client support, account management, or data reporting. (Freshers with strong Excel skills are welcome.)
- Advanced proficiency in MS Excel (formulas, charts, automation, analytics).
- Strong skills in MS PowerPoint for reports and presentations.
- Excellent communication, problem-solving, and interpersonal abilities.
- Ability to multitask, take ownership, and deliver results under deadlines.
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Work from home
Work Location: Remote
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Sr. Analyst - Customer Service & Order Management
Posted 9 days ago
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**Job Description:**
**Role Summary**
We are seeking an experienced and customer-focused professional to lead our customer service, order management, and fulfillment operations. This role will be responsible for strengthening customer relationships, ensuring flawless order execution, and collaborating with internal stakeholders to deliver world-class service levels to our Prime Partners and key accounts. The ideal candidate will be a proactive problem solver with a track record of driving process improvements and exceeding service KPIs.
**Key Responsibilities**
+ **Strengthen customer partnerships** by proactively managing relationships, anticipating needs, and delivering exceptional experiences through effective CRM strategies.
+ **Ensure flawless order execution** by overseeing end-to-end customer order processing with accuracy, speed, and attention to detail.
+ **Drive operational excellence** in order management and fulfillment by collaborating with cross-functional teams (SCM, Distribution, Finance, etc.) to consistently meet and exceed customer requirements.
+ **Resolve customer issues swiftly** by owning the complaint management process, ensuring quick turnaround and sustainable solutions to enhance trust.
+ **Engage customers regularly** through structured visits and touchpoints, positioning the company as a preferred partner of choice.
+ **Uphold premium service levels** for Prime Partners, ensuring commitments are consistently met or exceeded.
+ **Champion continuous improvement** initiatives to streamline processes, reduce turnaround times, and enhance service quality.
+ **Own and deliver on key performance metrics** , driving accountability and measurable improvements in service delivery and customer satisfaction.
**Desired Qualifications & Experience**
+ **Education:** Bachelor's degree in Business Administration, Supply Chain, Commerce, or related field. MBA preferred.
+ **Experience:** 5-8 years in Customer Service, Order Management, Supply Chain Coordination, or a related function-preferably in manufacturing, FMCG, industrial, or B2B sectors.
+ **Technical Skills:**
+ Proficiency in CRM tools and ERP systems (SAP preferred)
+ Strong knowledge of order-to-cash processes and service level management
+ **Soft Skills:**
+ Exceptional communication, stakeholder management, and problem-solving abilities
+ Proven ability to handle escalations and resolve issues under tight deadlines
+ Strong analytical mindset with a focus on process improvement and KPI tracking
Learn more about 3M's creative solutions to the world's problems at or on Instagram, Facebook, and LinkedIn @3M.
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
**Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.**
**3M Global Terms of Use and Privacy Statement**
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here ( , select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at or on Twitter @3M or @3MNews.
3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.
Sr. Analyst - Customer Service & Order Management
Posted today
Job Viewed
Job Description
Job Description:
Role Summary
We are seeking an experienced and customer-focused professional to lead our customer service, order management, and fulfillment operations. This role will be responsible for strengthening customer relationships, ensuring flawless order execution, and collaborating with internal stakeholders to deliver world-class service levels to our Prime Partners and key accounts. The ideal candidate will be a proactive problem solver with a track record of driving process improvements and exceeding service KPIs.
Key Responsibilities
Strengthen customer partnerships by proactively managing relationships, anticipating needs, and delivering exceptional experiences through effective CRM strategies.
Ensure flawless order execution by overseeing end-to-end customer order processing with accuracy, speed, and attention to detail.
Drive operational excellence in order management and fulfillment by collaborating with cross-functional teams (SCM, Distribution, Finance, etc.) to consistently meet and exceed customer requirements.
Resolve customer issues swiftly by owning the complaint management process, ensuring quick turnaround and sustainable solutions to enhance trust.
Engage customers regularly through structured visits and touchpoints, positioning the company as a preferred partner of choice.
Uphold premium service levels for Prime Partners, ensuring commitments are consistently met or exceeded.
Champion continuous improvement initiatives to streamline processes, reduce turnaround times, and enhance service quality.
Own and deliver on key performance metrics , driving accountability and measurable improvements in service delivery and customer satisfaction.
Desired Qualifications & Experience
Education: Bachelor’s degree in Business Administration, Supply Chain, Commerce, or related field. MBA preferred.
Experience: 5–8 years in Customer Service, Order Management, Supply Chain Coordination, or a related function—preferably in manufacturing, FMCG, industrial, or B2B sectors.
Technical Skills:
Proficiency in CRM tools and ERP systems (SAP preferred)
Strong knowledge of order-to-cash processes and service level management
Soft Skills:
Exceptional communication, stakeholder management, and problem-solving abilities
Proven ability to handle escalations and resolve issues under tight deadlines
Strong analytical mindset with a focus on process improvement and KPI tracking
Client Support Specialist
Posted 9 days ago
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Job Description
**Req ID:**
**Client Support Specialist**
Who we are.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do?
+ *Delivers legendary Client Support via phone, email and chat support to drive client retentions
+ Answers incoming client requests in a fast-paced environment.
+ Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.
Requirements
What you need
+ Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
+ 7 AM to 3:30 PM IST
+ 1 PM to 9:30 PM IST
Weekend Shifts
+ 6AM to 2:30PM IST
+ 2PM to 10:30PM IST
+ 10PM to 6:30AM IST
+ Bachelor's degree or 1+ years of client service experience.
+ Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
+ Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
+ Displays high energy and passion.
+ Demonstrates a strong work ethic and personal integrity.
+ Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
+ Works well in a team environment and interacts well with all levels of the organization.
+ Proven track record to develop and maintain strong client relationships.
+ Takes initiative for self-development and exhibits persistence in learning new processes.
+ Demonstrates excellent written, oral and listening communication skills.
+ Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
+ Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
+ Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out?
+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
+ Enthusiastic: Shows intense and eager enjoyment and interest
+ Standout Colleague: Works well as a member of a group
+ Thought Provoking: Capable of making others think deeply on a subject.
+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
+ Enthusiastic: Shows intense and eager enjoyment and interest
+ Standout Colleague: Works well as a member of a group
+ Thought Provoking: Capable of making others think deeply on a subject.
The Brightly Culture
Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.
Together We Are Brightly
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities