Client Support Specialist

Nagpur, Maharashtra Scry AI

Posted 3 days ago

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Job Description

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift


Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.


Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.


Key Responsibilities

Client Engagement & Support

  • Act as the first point of contact for client inquiries, providing timely and professional responses.
  • Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
  • Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.


Relationship Management

  • Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
  • Proactively identify client challenges and provide solutions or escalate appropriately.
  • Gather client feedback to influence product improvements and roadmap priorities.


Documentation & Reporting

  • Maintain accurate records of client interactions, issue resolutions, and support tickets.
  • Create and update knowledge base articles, FAQs, and training materials to empower clients.
  • Generate regular reports on client health, support metrics, and recurring issues.


Collaboration

  • Partner with product managers, engineers, and sales teams to deliver client success.
  • Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.


Qualifications

  • Bachelor’s degree in Business, Computer Science, or related field.
  • 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
  • Strong understanding of enterprise software and ability to learn technical details quickly.
  • Excellent communication, problem-solving, and relationship-building skills.
  • Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
  • Ability to manage multiple client accounts in a fast-paced environment.


What We Offer

  • Work at the forefront of AI innovation in high-impact industries.
  • A client-facing role with opportunities to build long-term relationships with global enterprises.
  • Competitive compensation and performance incentives.
  • Professional development opportunities in AI, enterprise technology, and client success management.


Tip for candidates

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Customer Relations Manager

Nagpur, Maharashtra 98thPercentile

Posted 3 days ago

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Job Description

Job Title: Student Success Manager (SSM)

Location: Work from Home

Job Type: Full-Time | Night Shift ( 5 day working)

Compensation: Up to ₹5.5 LPA



About the Company

98thPercentile is a leading USA-based EdTech company on a mission to transform education through innovative, technology-driven solutions. We deliver high-quality online learning programs for students in the USA, empowering them to achieve academic and personal excellence.



Role Overview

As a Student Success Manager (SSM) , you will be responsible for ensuring the success and satisfaction of students and parents across our US-based programs. You will act as the primary point of contact—guiding students from enrolment through program completion—while also contributing to business growth through upselling and cross-selling opportunities.



Key Responsibilities

  • Serve as the trusted advisor for students and parents enrolled in our US-based programs.
  • Onboard new students, ensuring smooth transitions and clarity on program expectations.
  • Provide ongoing support by addressing academic concerns, feedback, and queries.
  • Track student progress, share insights with parents, and recommend solutions to maximize outcomes.
  • Collaborate with faculty, support, and product teams to deliver an outstanding learning experience.
  • Identify opportunities to upsell or cross-sell additional programs aligned with student goals.
  • Ensure high retention rates by building strong, long-term relationships with families.



Requirements

  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills and empathy to build trust with parents and students.
  • Prior experience in Customer Success, Academic Counselling, or EdTech sales preferred.
  • Ability to work in US time zones (night shift).
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Customer Service Manager

440001 Nagpur, Maharashtra ₹750000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
Our client is seeking a dynamic and results-oriented Customer Service Manager to lead their dedicated support team in Nagpur, Maharashtra, IN . This role is pivotal in ensuring exceptional customer experiences and driving customer satisfaction and retention. The Customer Service Manager will be responsible for overseeing daily operations, managing and motivating a team of customer service representatives, and developing strategies to enhance service quality and efficiency. Key responsibilities include setting performance metrics, monitoring service levels, and implementing training programs to ensure the team possesses the necessary skills and product knowledge. You will handle escalated customer inquiries and complaints, resolving complex issues with professionalism and empathy. The successful candidate will collaborate with other departments, such as sales and product development, to provide customer feedback and identify areas for service improvement. Experience in developing and refining customer service policies and procedures is essential. This role requires a leader with strong analytical skills to track key performance indicators (KPIs), generate reports, and make data-driven decisions to optimize service delivery. The ability to foster a positive and productive team environment is crucial, along with excellent communication and interpersonal skills. Our client is looking for an individual who is passionate about customer advocacy and committed to delivering outstanding support. This is a significant opportunity for a seasoned customer service professional to take on a leadership role in Nagpur, Maharashtra, IN , and make a tangible impact on customer loyalty and business success.

Responsibilities:
  • Manage and lead a team of customer service representatives.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor team performance and provide regular feedback and coaching.
  • Handle escalated customer issues and ensure timely resolution.
  • Develop and maintain customer service policies and procedures.
  • Train new hires and conduct ongoing training for existing staff.
  • Analyze customer feedback and service data to identify trends and areas for improvement.
  • Collaborate with other departments to enhance the overall customer experience.
  • Manage service level agreements (SLAs) and key performance indicators (KPIs).
  • Contribute to the development of customer service tools and technologies.
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Customer Service Specialist

Nagpur, Maharashtra Triple

Posted 5 days ago

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Job Description

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:


  • Selectively recruiting the top 1% of industry professionals
  • Delivering in-depth training to ensure peak performance
  • Offering superior account management for seamless operations


Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.


Summary

This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.


Responsibilities

  • Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
  • Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
  • Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
  • Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
  • Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
  • Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
  • Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
  • Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
  • Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.


Qualifications

  • Customer Support, Customer Satisfaction, and Customer Experience skills
  • Excellent problem-solving and analytical skills
  • Ability to multitask and prioritize workload in a fast-paced environment
  • Experience with CRM systems and contact center technologies
  • Excellent verbal and written communication skills
  • Ability to work independently and remotely
  • A bachelor's degree or higher in a related field is preferred
  • Experience in a customer service or contact center environment is preferred


Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts


Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

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Customer Service Representative

Nagpur, Maharashtra TP

Posted today

Job Viewed

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Job Description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.



Responsibility:


  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms


Qualifications:



  • Graduation in any field
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work


Language Requirements:

Marathi and English is required.



Salary and Allowance


Salary- 25k. Perks and Benefits are excluded. Travel relocation and accommodation is provided for 14 days.



We are committed to diversity and inclusivity.


``

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Customer Service Specialist

Nagpur, Maharashtra Triple

Posted today

Job Viewed

Tap Again To Close

Job Description

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:


  • Selectively recruiting the top 1% of industry professionals
  • Delivering in-depth training to ensure peak performance
  • Offering superior account management for seamless operations


Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.


Summary

This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.


Responsibilities

  • Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
  • Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
  • Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
  • Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
  • Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
  • Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
  • Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
  • Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
  • Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.


Qualifications

  • Customer Support, Customer Satisfaction, and Customer Experience skills
  • Excellent problem-solving and analytical skills
  • Ability to multitask and prioritize workload in a fast-paced environment
  • Experience with CRM systems and contact center technologies
  • Excellent verbal and written communication skills
  • Ability to work independently and remotely
  • A bachelor's degree or higher in a related field is preferred
  • Experience in a customer service or contact center environment is preferred


Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts


Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Nagpur, Maharashtra Moonpreneur Inc

Posted today

Job Viewed

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Job Description

About Company:

Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.


Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .


Desired Candidate Requirements:

● Prior experience with customer service and call centres in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localization is desirable.

● Understanding of US Accent is plus


Job Type :-

● Full-time

● Night Shift (11 PM- 11 AM)

● Remote

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Customer Service Specialist

Nagpur, Maharashtra Moonpreneur Inc

Posted 2 days ago

Job Viewed

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Job Description

About Company:

Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.


Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .


Desired Candidate Requirements:

● Prior experience with customer service and call centres in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localization is desirable.

● Understanding of US Accent is plus


Job Type :-

● Full-time

● Night Shift (11 PM- 11 AM)

● Remote

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Nagpur, Maharashtra 1 Finance

Posted 3 days ago

Job Viewed

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Job Description

Responsibilities:

  • Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan
  • Educating members on our tools and features to enhance adoption and retention
  • Attending to issues faced during the member lifecycle
  • Support members via the in-app chat service, emails and over the phone throughout the member journey
  • Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required
  • Address member complaints in a compassionate and patient manner
  • Strive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every time
  • Motivate and encourage members across the member journey to maximize member satisfaction
  • Collaborating with the rest of the team on new member-centric initiative
  • Proactively review the user journey, find and work upon areas of improvement


Skills:

  • Excellent written and verbal communication skills
  • Collaborative and result oriented
  • Structured approach of thinking and execution
  • Strong sense of service orientation and solution driven approach
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Customer Service Representative

Nagpur, Maharashtra TP

Posted 3 days ago

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Job Description

Job Title: International Customer Support Executive

Location: Gurgaon (Remote – Work From Home)

Shift: Rotational, including night shifts

Experience: 0–2 years | Freshers Welcome

Joining: Immediate


Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.

Key Responsibilities:

  • Manage inbound and outbound customer queries via voice/email/chat
  • Provide accurate information and resolve issues with empathy and professionalism
  • Maintain service quality and adhere to process guidelines
  • Document interactions and escalate unresolved concerns when necessary

Requirements:

  • Excellent verbal and written communication skills in English
  • Ability to work in rotational shifts (including night shifts)
  • Basic computer proficiency and typing skills
  • Freshers with strong communication are encouraged to apply
  • Must have a stable internet connection and quiet workspace
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