68 Customer Service Management jobs in Nagpur

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.

Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.

Key Responsibilities

Client Engagement & Support

• Act as the first point of contact for client inquiries, providing timely and professional responses.
• Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
• Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.

Relationship Management

• Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
• Proactively identify client challenges and provide solutions or escalate appropriately.
• Gather client feedback to influence product improvements and roadmap priorities.

Documentation & Reporting

• Maintain accurate records of client interactions, issue resolutions, and support tickets.
• Create and update knowledge base articles, FAQs, and training materials to empower clients.
• Generate regular reports on client health, support metrics, and recurring issues.

Collaboration

• Partner with product managers, engineers, and sales teams to deliver client success.
• Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related field.
• 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
• Strong understanding of enterprise software and ability to learn technical details quickly.
• Excellent communication, problem-solving, and relationship-building skills.
• Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
• Ability to manage multiple client accounts in a fast-paced environment.

What We Offer

• Work at the forefront of AI innovation in high-impact industries.
• A client-facing role with opportunities to build long-term relationships with global enterprises.
• Competitive compensation and performance incentives.
• Professional development opportunities in AI, enterprise technology, and client success management.

Tip for candidates

If this role interests you, then follow our page to stay updated on similar future job openings and insights.

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

As an Application Support Specialist, you will be responsible for supporting clients across North America and Canada by addressing inquiries and resolving issues related to our SaaS-based applications

WHAT YOU'LL DO:

• Serves as the primary point of contact for troubleshooting any application issues over e-mail, telephone and remote access.
• Keeps log of all the troubleshooting steps and tracks open tickets.
• Trains customers and peers on the use and support of our products.
• Communicates and resolves customer support issues in a timely manner.
• Investigates user's problems and develops solutions to complex issues.
• Communicates all comments and suggestions from our customers to the product development team.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Undertake regular training in both technical and interpersonal areas to facilitate best practice problem resolution.
• Keep up to date with new technology and methods.

WHAT YOU'LL NEED:

• 2-3 years of experience in application support or information technology involving technical knowledge of company's products and services.
• Proficient in the use of a variety of web browsers (Chrome, Edge, Firefox, Safari)
• Advanced knowledge of Microsoft Office applications (Word, Excel, Outlook)
• Ability to communicate technical information to nontechnical clients
• Strong verbal and written communication skills
• Self-motivated, good organizational skills, team player and ability to take initiative
• Ability to work after normal business hours to provide extended support services to clients worldwide.

Preferred Skills:

• Previous work experience providing software or any other technical support by phone to clients based in USA/Canada.

Desired Skills:

• Knowledge of Agency Commissions structure and Insurance Industry of USA with a background as a trainer/coach.

Education: A Bachelor's Degree in any stream

Shift Hours: 12 PM to 9 PM IST / 2 Pm to 11 Pm, Weekends off, Fixed timings.

WHAT'S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

Job Title: Customer Relationship Manager / Executive

Company: NB Entrepreneurs

Location: Nagpur

Employment Type: Fulltime

ROLE OVERVIEW

We are looking for skilled and customer-focused Customer Relationship Managers/Executives to

handle post-sales communication, order processing, client coordination, and internal support for the

sales team. This is an office-based role ideal for individuals with experience in back office sales and

customer service.

KEY RESPONSIBILITIES:-

Experience in Lead Generation

Reach out to potential customers

Handling customers over calls

Experience in domestic sales

Serve as a key point of contact for clients for order updates, documentation, and issue resolution.

Manage the end-to-end order processing cycle – quotations, order entry, invoicing, and dispatch

coordination.

Support the field sales team with client updates, follow-ups, and reporting.

Maintain accurate customer records and sales data using CRM and Excel-based tools.

Coordinate with logistics, accounts, and production teams to ensure smooth operations.

Prepare MIS reports, sales summaries, and client follow-up trackers for management.

Ensure a high standard of customer service, building strong and long-term client relationships.

QUALIFICATIONS & SKILLS:-

Fresher with Good Communication Skills are welcome.

Graduate in Commerce, Business Administration, or relevant field (MBA preferred).

Fresher/ experience in back office sales, customer relationship management, or sales coordination.

Strong communication skills in English and Hindi (Marathi is a plus).

Proficient in MS Office (Excel, Word, Outlook); ERP/CRM software knowledge preferred.

Must be Target oriented

Detail-oriented, organized, and able to multitask under deadlines.

Based in or willing to relocate to Nagpur.

About Us

Octane Software Solutions, a leading IBM partner specializing in Planning Analytics TM1, is seeking an experienced IBM TM1 Planning Analytics Senior Developer. This full- time role, based exclusively on-site in Sydney, involves developing and maintaining IBM TM1 Planning Analytics solutions. You will design and implement data models, develop complex business rules, create reports and dashboards, and troubleshoot system issues. Our focus is on enhancing budgeting, forecasting, and financial modelling processes using automation and AI to ensure accurate, integrated data and better decision-making.

Workday Support Consultant (Remote – Australia Client)

Position:  Workday Support Consultant

Location:  Remote (servicing Australian client)

Employment Type:  Full-time 

About the Role

We are seeking an experienced Workday Support Consultant  to provide functional and technical support for our client’s Workday platform. This is a remote role supporting an Australian organisation, requiring excellent problem-solving skills, stakeholder engagement, and a strong understanding of Workday modules and integrations.

You will be responsible for managing day-to-day support requests, ensuring system stability, and delivering continuous improvement initiatives across HR, Payroll, Finance, or other Workday modules in scope.

Key Responsibilities

• Provide L2/L3 support  for Workday users, ensuring timely resolution of incidents and service requests.
• Monitor, troubleshoot, and maintain Workday integrations and business processes.
• Partner with HR, Payroll, Finance, and IT teams to understand business requirements and provide Workday solutions.
• Assist with configuration changes, enhancements, and release management.
• Conduct impact assessments for Workday updates and new functionality.
• Prepare and maintain documentation (knowledge base articles, process flows, support procedures).
• Provide user training and guidance as needed.
• Ensure compliance with data security, privacy, and audit requirements.

Skills & Experience

• 3+ years’ experience  working with Workday in a support or consulting capacity.
• Strong hands-on knowledge of at least two Workday modules (e.g., HCM, Payroll, Recruiting, Finance, Absence, Time Tracking).
• Experience supporting Workday integrations  (EIB, Core Connectors, Studio).
• Familiarity with Workday security, reporting, and calculated fields .
• Strong analytical and troubleshooting skills with a customer service mindset.
• Excellent communication skills and ability to work effectively with remote teams.
• Previous experience supporting Australian payroll and compliance  (desirable).

Qualifications

• Bachelor’s degree in Information Systems, HR, Finance, or a related field (preferred).
• Workday certifications highly desirable.

What We Offer

• 100% remote role servicing a leading Australian organization.
• Exposure to diverse Workday modules and projects.
• Collaborative and supportive virtual team environment.
• Opportunity to influence ongoing enhancements and transformation initiatives.

Before You Apply:

Please read the full job requirements carefully to ensure this role aligns with your skills and experience. We are specifically looking for candidates with strong Workday support experience and integration knowledge .

Interested?

Send your updated CV to:

About Us

Octane Software Solutions, a leading IBM partner specializing in Planning Analytics TM1, is seeking an experienced IBM TM1 Planning Analytics Senior Developer. This full- time role, based exclusively on-site in Sydney, involves developing and maintaining IBM TM1 Planning Analytics solutions. You will design and implement data models, develop complex business rules, create reports and dashboards, and troubleshoot system issues. Our focus is on enhancing budgeting, forecasting, and financial modelling processes using automation and AI to ensure accurate, integrated data and better decision-making.

Workday Support Consultant (Remote – Australia Client)

Position:  Workday Support Consultant

Location:  Remote (servicing Australian client)

Employment Type:  Full-time 

About the Role

We are seeking an experienced Workday Support Consultant  to provide functional and technical support for our client’s Workday platform. This is a remote role supporting an Australian organisation, requiring excellent problem-solving skills, stakeholder engagement, and a strong understanding of Workday modules and integrations.

You will be responsible for managing day-to-day support requests, ensuring system stability, and delivering continuous improvement initiatives across HR, Payroll, Finance, or other Workday modules in scope.

Key Responsibilities

• Provide L2/L3 support  for Workday users, ensuring timely resolution of incidents and service requests.
• Monitor, troubleshoot, and maintain Workday integrations and business processes.
• Partner with HR, Payroll, Finance, and IT teams to understand business requirements and provide Workday solutions.
• Assist with configuration changes, enhancements, and release management.
• Conduct impact assessments for Workday updates and new functionality.
• Prepare and maintain documentation (knowledge base articles, process flows, support procedures).
• Provide user training and guidance as needed.
• Ensure compliance with data security, privacy, and audit requirements.

Skills & Experience

• 3+ years’ experience  working with Workday in a support or consulting capacity.
• Strong hands-on knowledge of at least two Workday modules (e.g., HCM, Payroll, Recruiting, Finance, Absence, Time Tracking).
• Experience supporting Workday integrations  (EIB, Core Connectors, Studio).
• Familiarity with Workday security, reporting, and calculated fields .
• Strong analytical and troubleshooting skills with a customer service mindset.
• Excellent communication skills and ability to work effectively with remote teams.
• Previous experience supporting Australian payroll and compliance  (desirable).

Qualifications

• Bachelor’s degree in Information Systems, HR, Finance, or a related field (preferred).
• Workday certifications highly desirable.

What We Offer

• 100% remote role servicing a leading Australian organization.
• Exposure to diverse Workday modules and projects.
• Collaborative and supportive virtual team environment.
• Opportunity to influence ongoing enhancements and transformation initiatives.

Before You Apply:

Please read the full job requirements carefully to ensure this role aligns with your skills and experience. We are specifically looking for candidates with strong Workday support experience and integration knowledge .

Interested?

Send your updated CV to:

We are looking to Hire a Cashier/Receptionist only Girls required for our Restaurant Nathu's located at Automotive Square Kamptee road

Job Types: Full-time, Permanent

Pay: ₹10, ₹13,000.00 per month

Work Location: In person