14,402 Customer Service Operations jobs in India

Job Summary:

The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care representatives and team leaders.

We are seeking a highly motivated and experienced Customer Service Professional for our Customer Service department. This role will oversee a dynamic team responsible for delivering exceptional customer experiences. The ideal candidate will have proven leadership skills, deep knowledge of customer service best practices, and the ability to drive operational excellence in a fast-paced environment.

Key Responsibilities

Operational Excellence:

• Oversee day-to-day operations to ensure seamless and efficient functioning of the department.
• Develop, implement, and monitor KPIs to track team performance and customer satisfaction.
• Optimize workflows and processes to enhance efficiency and reduce turnaround times.
• Ensure compliance with company policies, service level agreements (SLAs), and industry standards.

Customer Experience Enhancement:

• Analyze customer feedback and implement strategies to improve service delivery.
• Collaborate with other departments (e.g., logistics, product, marketing) to address recurring issues and improve the overall customer journey.
• Drive initiatives to enhance customer satisfaction, retention, and loyalty.

Crisis Management:

• Handle high-pressure situations, such as service outages or peak periods, ensuring minimal disruption to customer service.
• Develop contingency plans to manage unexpected scenarios effectively.

Team Leadership and Management:

• Lead, mentor, and manage a team of customer service representatives, team leads, and supervisors across rotational shifts.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Handle escalated customer issues and ensure timely resolution.

Reporting and Analytics:

• Prepare and present detailed reports on departmental performance, including customer satisfaction scores, resolution rates, and other KPIs.
• Use data-driven insights to recommend strategic changes to improve efficiency and customer experience.

Skills:

• Strong leadership and people management abilities.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proficiency in using customer service software (e.g., CRM systems) and other analytical tools.
• Ability to multitask, prioritize, and manage time effectively.
• Data-driven mindset with strong analytical and problem-solving capabilities.
• Flexibility to work in rotational shifts and handle a dynamic work environment.

Key Competencies:

• Customer-centric mindset
• Strategic thinking
• Adaptability and resilience
• Decision-making under pressure

What We Offer:

• Competitive salary and benefits
• Opportunities for professional growth and development
• A collaborative and inclusive work environment
• The chance to work with a passionate team in a fast-growing company

Preferred Skills:

• Experience with customer service platforms such as Zendesk, Freshdesk, Salesforce, etc.
• Familiarity with KPI-driven environments.
• Multilingual skills (if applicable).
• Exposure to e-commerce, retail, or telecom industries (optional based on business type).

Experience:

• Minimum 12-15 years of experience in customer service, with at least 8-10 years in a managerial role.
• Prior experience in an e-commerce or gifting company is highly desirable.

Work Schedule: 6 days a week with rotational shifts and rotational weekly offs

• Work Location: Chandivali, Andheri (E), Mumbai

Job Summary:
The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care representatives and team leaders.
We are seeking a highly motivated and experienced Customer Service Professional for our Customer Service department. This role will oversee a dynamic team responsible for delivering exceptional customer experiences. The ideal candidate will have proven leadership skills, deep knowledge of customer service best practices, and the ability to drive operational excellence in a fast-paced environment.

Key Responsibilities

Operational Excellence:
Oversee day-to-day operations to ensure seamless and efficient functioning of the department.
Develop, implement, and monitor KPIs to track team performance and customer satisfaction.
Optimize workflows and processes to enhance efficiency and reduce turnaround times.
Ensure compliance with company policies, service level agreements (SLAs), and industry standards.

Customer Experience Enhancement:
Analyze customer feedback and implement strategies to improve service delivery.
Collaborate with other departments (e.g., logistics, product, marketing) to address recurring issues and improve the overall customer journey.
Drive initiatives to enhance customer satisfaction, retention, and loyalty.

Crisis Management:
Handle high-pressure situations, such as service outages or peak periods, ensuring minimal disruption to customer service.
Develop contingency plans to manage unexpected scenarios effectively.

Team Leadership and Management:
Lead, mentor, and manage a team of customer service representatives, team leads, and supervisors across rotational shifts.
Foster a culture of accountability, collaboration, and continuous improvement.
Handle escalated customer issues and ensure timely resolution.

Reporting and Analytics:
Prepare and present detailed reports on departmental performance, including customer satisfaction scores, resolution rates, and other KPIs.
Use data-driven insights to recommend strategic changes to improve efficiency and customer experience.

Skills:
Strong leadership and people management abilities.
Excellent communication, interpersonal, and conflict-resolution skills.
Proficiency in using customer service software (e.g., CRM systems) and other analytical tools.
Ability to multitask, prioritize, and manage time effectively.
Data-driven mindset with strong analytical and problem-solving capabilities.
Flexibility to work in rotational shifts and handle a dynamic work environment.

Key Competencies:
Customer-centric mindset
Strategic thinking
Adaptability and resilience
Decision-making under pressure

What We Offer:
Competitive salary and benefits
Opportunities for professional growth and development
A collaborative and inclusive work environment
The chance to work with a passionate team in a fast-growing company

Preferred Skills:
Experience with customer service platforms such as Zendesk, Freshdesk, Salesforce, etc.
Familiarity with KPI-driven environments.
Multilingual skills (if applicable).
Exposure to e-commerce, retail, or telecom industries (optional based on business type).

Experience:
Minimum 12-15 years of experience in customer service, with at least 8-10 years in a managerial role.
Prior experience in an e-commerce or gifting company is highly desirable.

Work Schedule: 6 days a week with rotational shifts and rotational weekly offs

Work Location: Chandivali, Andheri (E), Mumbai

Job Summary:

The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care representatives and team leaders.

We are seeking a highly motivated and experienced Customer Service Professional for our Customer Service department. This role will oversee a dynamic team responsible for delivering exceptional customer experiences. The ideal candidate will have proven leadership skills, deep knowledge of customer service best practices, and the ability to drive operational excellence in a fast-paced environment.

Key Responsibilities

Operational Excellence:

• Oversee day-to-day operations to ensure seamless and efficient functioning of the department.
• Develop, implement, and monitor KPIs to track team performance and customer satisfaction.
• Optimize workflows and processes to enhance efficiency and reduce turnaround times.
• Ensure compliance with company policies, service level agreements (SLAs), and industry standards.

Customer Experience Enhancement:

• Analyze customer feedback and implement strategies to improve service delivery.
• Collaborate with other departments (e.g., logistics, product, marketing) to address recurring issues and improve the overall customer journey.
• Drive initiatives to enhance customer satisfaction, retention, and loyalty.

Crisis Management:

• Handle high-pressure situations, such as service outages or peak periods, ensuring minimal disruption to customer service.
• Develop contingency plans to manage unexpected scenarios effectively.

Team Leadership and Management:

• Lead, mentor, and manage a team of customer service representatives, team leads, and supervisors across rotational shifts.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Handle escalated customer issues and ensure timely resolution.

Reporting and Analytics:

• Prepare and present detailed reports on departmental performance, including customer satisfaction scores, resolution rates, and other KPIs.
• Use data-driven insights to recommend strategic changes to improve efficiency and customer experience.

Skills:

• Strong leadership and people management abilities.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proficiency in using customer service software (e.g., CRM systems) and other analytical tools.
• Ability to multitask, prioritize, and manage time effectively.
• Data-driven mindset with strong analytical and problem-solving capabilities.
• Flexibility to work in rotational shifts and handle a dynamic work environment.

Key Competencies:

• Customer-centric mindset
• Strategic thinking
• Adaptability and resilience
• Decision-making under pressure

What We Offer:

• Competitive salary and benefits
• Opportunities for professional growth and development
• A collaborative and inclusive work environment
• The chance to work with a passionate team in a fast-growing company

Preferred Skills:

• Experience with customer service platforms such as Zendesk, Freshdesk, Salesforce, etc.
• Familiarity with KPI-driven environments.
• Multilingual skills (if applicable).
• Exposure to e-commerce, retail, or telecom industries (optional based on business type).

Experience:

• Minimum 12-15 years of experience in customer service, with at least 8-10 years in a managerial role.
• Prior experience in an e-commerce or gifting company is highly desirable.

Work Schedule: 6 days a week with rotational shifts and rotational weekly offs

• Work Location: Chandivali, Andheri (E), Mumbai

Job Summary:

The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care representatives and team leaders.

We are seeking a highly motivated and experienced Customer Service Professional for our Customer Service department. This role will oversee a dynamic team responsible for delivering exceptional customer experiences. The ideal candidate will have proven leadership skills, deep knowledge of customer service best practices, and the ability to drive operational excellence in a fast-paced environment.

Key Responsibilities

Operational Excellence:

• Oversee day-to-day operations to ensure seamless and efficient functioning of the department.
• Develop, implement, and monitor KPIs to track team performance and customer satisfaction.
• Optimize workflows and processes to enhance efficiency and reduce turnaround times.
• Ensure compliance with company policies, service level agreements (SLAs), and industry standards.

Customer Experience Enhancement:

• Analyze customer feedback and implement strategies to improve service delivery.
• Collaborate with other departments (e.g., logistics, product, marketing) to address recurring issues and improve the overall customer journey.
• Drive initiatives to enhance customer satisfaction, retention, and loyalty.

Crisis Management:

• Handle high-pressure situations, such as service outages or peak periods, ensuring minimal disruption to customer service.
• Develop contingency plans to manage unexpected scenarios effectively.

Team Leadership and Management:

• Lead, mentor, and manage a team of customer service representatives, team leads, and supervisors across rotational shifts.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Handle escalated customer issues and ensure timely resolution.

Reporting and Analytics:

• Prepare and present detailed reports on departmental performance, including customer satisfaction scores, resolution rates, and other KPIs.
• Use data-driven insights to recommend strategic changes to improve efficiency and customer experience.

Skills:

• Strong leadership and people management abilities.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proficiency in using customer service software (e.g., CRM systems) and other analytical tools.
• Ability to multitask, prioritize, and manage time effectively.
• Data-driven mindset with strong analytical and problem-solving capabilities.
• Flexibility to work in rotational shifts and handle a dynamic work environment.

Key Competencies:

• Customer-centric mindset
• Strategic thinking
• Adaptability and resilience
• Decision-making under pressure

What We Offer:

• Competitive salary and benefits
• Opportunities for professional growth and development
• A collaborative and inclusive work environment
• The chance to work with a passionate team in a fast-growing company

Preferred Skills:

• Experience with customer service platforms such as Zendesk, Freshdesk, Salesforce, etc.
• Familiarity with KPI-driven environments.
• Multilingual skills (if applicable).
• Exposure to e-commerce, retail, or telecom industries (optional based on business type).

Experience:

• Minimum 12-15 years of experience in customer service, with at least 8-10 years in a managerial role.
• Prior experience in an e-commerce or gifting company is highly desirable.

Work Schedule: 6 days a week with rotational shifts and rotational weekly offs

• Work Location: Chandivali, Andheri (E), Mumbai

Job Summary:

The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care representatives and team leaders.

We are seeking a highly motivated and experienced Customer Service Professional for our Customer Service department. This role will oversee a dynamic team responsible for delivering exceptional customer experiences. The ideal candidate will have proven leadership skills, deep knowledge of customer service best practices, and the ability to drive operational excellence in a fast-paced environment.

Key Responsibilities

Operational Excellence:

• Oversee day-to-day operations to ensure seamless and efficient functioning of the department.
• Develop, implement, and monitor KPIs to track team performance and customer satisfaction.
• Optimize workflows and processes to enhance efficiency and reduce turnaround times.
• Ensure compliance with company policies, service level agreements (SLAs), and industry standards.

Customer Experience Enhancement:

• Analyze customer feedback and implement strategies to improve service delivery.
• Collaborate with other departments (e.g., logistics, product, marketing) to address recurring issues and improve the overall customer journey.
• Drive initiatives to enhance customer satisfaction, retention, and loyalty.

Crisis Management:

• Handle high-pressure situations, such as service outages or peak periods, ensuring minimal disruption to customer service.
• Develop contingency plans to manage unexpected scenarios effectively.

Team Leadership and Management:

• Lead, mentor, and manage a team of customer service representatives, team leads, and supervisors across rotational shifts.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Handle escalated customer issues and ensure timely resolution.

Reporting and Analytics:

• Prepare and present detailed reports on departmental performance, including customer satisfaction scores, resolution rates, and other KPIs.
• Use data-driven insights to recommend strategic changes to improve efficiency and customer experience.

Skills:

• Strong leadership and people management abilities.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proficiency in using customer service software (e.g., CRM systems) and other analytical tools.
• Ability to multitask, prioritize, and manage time effectively.
• Data-driven mindset with strong analytical and problem-solving capabilities.
• Flexibility to work in rotational shifts and handle a dynamic work environment.

Key Competencies:

• Customer-centric mindset
• Strategic thinking
• Adaptability and resilience
• Decision-making under pressure

What We Offer:

• Competitive salary and benefits
• Opportunities for professional growth and development
• A collaborative and inclusive work environment
• The chance to work with a passionate team in a fast-growing company

Preferred Skills:

• Experience with customer service platforms such as Zendesk, Freshdesk, Salesforce, etc.
• Familiarity with KPI-driven environments.
• Multilingual skills (if applicable).
• Exposure to e-commerce, retail, or telecom industries (optional based on business type).

Experience:

• Minimum 12-15 years of experience in customer service, with at least 8-10 years in a managerial role.
• Prior experience in an e-commerce or gifting company is highly desirable.

Work Schedule: 6 days a week with rotational shifts and rotational weekly offs

• Work Location: Chandivali, Andheri (E), Mumbai

Roles and Responsibilities
Cambium Experience required Wireless experience, NOC experience, IP,CCNA desired, RF knowledge, customer handling ticket handling yr+ expCoding Exp in Python Basic script writing-Preferred desirable
RF: Cambium/Wimax/Radwin/Aperto Technologies.
RF: MROTEK Pine, RAD L , C Type Converters.
RF: UGPS/GSU/PCTEL/AQUATIME GPS Types.
IP : Cisco routers: 0, 0, 0, 0, 0
IP : Cisco switches: 0, 0X, 0, 0, 0 SUP 2A/
IP: JUNOS Switches/ALU ROUTERS/CISCO ROUTERS
IP: Ethernet/OSI Model/TCP IP Networking
Prince 2 Certified/m Hosting/m Security/IZO SDWAN/SFB/DCS
Project Management/Program Management

Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills

Job Description

Under general supervision, evaluates and processes basic Lennox Industries customer email and online inquiries for price, availability, order placement and return goods authorizations.

This includes Residential equipment and both Residential and Commercial parts. Assists with open order management and mass order change requests from our supply chain partners.

 Refers more complex situations/questions to corporate team for processing.

Qualifications

Excellent written and verbal communication skills

Experience with Lennox Products, Processes and Procedures

Ability to learn and understand basic HVAC terminology

Prior experience and ability to navigate SAP, Salesforce, MS Office, LennoxPros (Repair Part Finder), Touchpoint and other applications relevant to the role.

Able to meet SLA requirements.

Desire to learn (professional and personal development)

SAP experience

Salesforce experience

Enghouse/Touchpoint experience

Detail Oriented

Technical Aptitude

Adaptable/Flexible

Teamwork Focused

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Relations Program Coordinator to join our successful team in Bloomington West, Minnesota.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting vacancy as you'll be responsible for taking on many different types of interest from internal stakeholders relating to customers' experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer.
This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you'll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects!
In this role you will work 5 days per week. So if you love delivering exceptional customer service and collaborating with professional co-workers, we would love to receive your application today!
**Our Successful Candidate**
This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.
+ We require a high school diploma or equivalent level qualifications as a minimum.
+ Bachelor's Degree, or equivalent work experience is preferred.
+ Experience training, teaching, or coaching is desired.
+ Time management skills and the ability to prioritize and multitask is necessary.
**PRIMARY RESPONSIBILITIES**
**Program and Client Service**
+ Follow through with incidents, reports, and projects
+ Receive and respond to client queries
+ Ensure candidate results are sent to clients in accordance with KPIs
+ Act as an escalation point for service related issues
+ Promote client programs and products
+ Identify opportunities for improvement and efficiencies.
**Call Center Support**
+ Respond and resolve customer queries
+ Input accurate customer information into the database
+ Provide performance feedback as required
**Education and Experience:**
+ Minimum High School Diploma or Equivalent
+ Bachelor's Degree preferred or equivalent work experience
+ Experience training, teaching, or coaching
+ 3+ years customer service experience preferred
**Skills, Knowledge, and Abilities:**
+ Excellent oral and written communication skills
+ Familiar with various training tools and models; understanding of learning styles preferred
+ Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)
+ Effective problem-solving skills
+ Conflict management skills
+ Strong organization skills
+ Interpersonal savvy and ability to influence and relate to others
+ Time management skills
+ Ability to deal with ambiguity and overcome objections
+ Quickly and effectively adapt to changes
+ Must be patient, positive, and professional
+ Strong customer service skills
+ Coaching skills preferred
+ Strong attention to detail
+ Ability to set and meet goals
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** CUSTOMER SERVICE
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 20056