4,248 Customer Service Operations jobs in India
Customer Service & Operations Coordinator
Posted today
Job Viewed
Job Description
Job Title: Customer Service & Operations Coordinator
Location: IMT Faridabad, India
Industry: Printing / PoD Manufacturing
Work Type: Full-time, On-site
About the Role
We’re hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at the intersection of customer communication, production coordination, shipment tracking, and real-time reporting.
You’ll be the go-to person for order flow visibility—from the moment an order is received to when it’s printed, packed, and delivered.
Key Responsibilities
Customer Support
- Respond to order-related queries via email, chat, and phone, in fluent English
- Manage customer expectations around delivery timelines, product options, and returns
- Proactively follow up on delayed orders, address mismatches, and resolve complaints professionally
Order & Shipment Coordination
- Monitor live orders from platforms like Shopify, Etsy, and WooCommerce
- Coordinate with production teams to ensure timely printing and dispatch
- Generate daily shipping label files, track courier updates, and flag delivery issues
Production & Inventory Coordination
- Track SKU-wise production status, raise alerts for bottlenecks or missing inputs
- Maintain inventory logs for packaging materials, blanks, jigs, etc.
- Help ensure orders are packed as per SOPs and handed over to the right courier
Reporting & Dashboard Management
- Build and maintain real-time dashboards in Google Sheets or Excel
- Use formulas like VLOOKUP, INDEX/MATCH, SUMIFS, QUERY, IMPORTRANGE for operational tracking
- Share daily/weekly reports for:
- Pending orders
- Production delays
- Shipment exceptions
- Inventory stock levels
Cross-Team Communication
- Bridge communication between designers, printers, packers, customer care, and dispatch
- Log issues and support CAPA (Corrective Action Plan) for repeated complaints
Who You Are
- 3–5 years experience in eCommerce, D2C, or print-on-demand businesses
- Strong command over Google Sheets, Excel, and real-time dashboarding
- Excellent English communication skills – both written and verbal
- Highly organized, proactive, and comfortable handling 20+ open issues simultaneously
- Familiar with tools like Shiprocket, AfterShip, Slack, Google Drive, WhatsApp Web
Bonus Points If You Have
- Worked with print-on-demand or custom-made product brands
- Experience coordinating with printing teams, cutter operators, or QC staff
- Exposure to TAT SLAs, cutoff times, and international shipping constraints
Customer Service Operations Manager
Posted today
Job Viewed
Job Description
Job Summary:
The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care representatives and team leaders.
We are seeking a highly motivated and experienced Customer Service Professional for our Customer Service department. This role will oversee a dynamic team responsible for delivering exceptional customer experiences. The ideal candidate will have proven leadership skills, deep knowledge of customer service best practices, and the ability to drive operational excellence in a fast-paced environment.
Key Responsibilities
Operational Excellence:
- Oversee day-to-day operations to ensure seamless and efficient functioning of the department.
- Develop, implement, and monitor KPIs to track team performance and customer satisfaction.
- Optimize workflows and processes to enhance efficiency and reduce turnaround times.
- Ensure compliance with company policies, service level agreements (SLAs), and industry standards.
Customer Experience Enhancement:
- Analyze customer feedback and implement strategies to improve service delivery.
- Collaborate with other departments (e.g., logistics, product, marketing) to address recurring issues and improve the overall customer journey.
- Drive initiatives to enhance customer satisfaction, retention, and loyalty.
Crisis Management:
- Handle high-pressure situations, such as service outages or peak periods, ensuring minimal disruption to customer service.
- Develop contingency plans to manage unexpected scenarios effectively.
Team Leadership and Management:
- Lead, mentor, and manage a team of customer service representatives, team leads, and supervisors across rotational shifts.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Handle escalated customer issues and ensure timely resolution.
Reporting and Analytics:
- Prepare and present detailed reports on departmental performance, including customer satisfaction scores, resolution rates, and other KPIs.
- Use data-driven insights to recommend strategic changes to improve efficiency and customer experience.
Skills:
- Strong leadership and people management abilities.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proficiency in using customer service software (e.g., CRM systems) and other analytical tools.
- Ability to multitask, prioritize, and manage time effectively.
- Data-driven mindset with strong analytical and problem-solving capabilities.
- Flexibility to work in rotational shifts and handle a dynamic work environment.
Key Competencies:
- Customer-centric mindset
- Strategic thinking
- Adaptability and resilience
- Decision-making under pressure
What We Offer:
- Competitive salary and benefits
- Opportunities for professional growth and development
- A collaborative and inclusive work environment
- The chance to work with a passionate team in a fast-growing company
Preferred Skills:
- Experience with customer service platforms such as Zendesk, Freshdesk, Salesforce, etc.
- Familiarity with KPI-driven environments.
- Multilingual skills (if applicable).
- Exposure to e-commerce, retail, or telecom industries (optional based on business type).
Experience:
- Minimum 12-15 years of experience in customer service, with at least 8-10 years in a managerial role.
- Prior experience in an e-commerce or gifting company is highly desirable.
Work Schedule: 6 days a week with rotational shifts and rotational weekly offs
- Work Location: Chandivali, Andheri (E), Mumbai
Customer Service Operations Lead
Posted 3 days ago
Job Viewed
Job Description
Key responsibilities include supervising and coaching a team of customer service representatives, setting performance targets, and monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores. You will develop and implement standard operating procedures (SOPs), troubleshoot complex customer issues, and ensure adherence to service level agreements (SLAs). The ability to analyze customer feedback and operational data to identify trends and implement corrective actions is crucial. You will also play a key role in agent training and development, ensuring the team is equipped with the knowledge and skills to handle diverse customer inquiries effectively. Collaboration with other departments, such as sales and technical support, to resolve customer issues holistically is also a significant part of the role.
The ideal candidate possesses a Bachelor's degree in Business Administration or a related field. A minimum of 3-5 years of experience in customer service management or a similar operational leadership role is required. Proven experience in managing contact center operations and leading a team is essential. Strong understanding of customer service best practices, CRM systems, and helpdesk software is a must. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and develop a team, handle difficult situations with professionalism, and drive continuous improvement is highly valued. Familiarity with quality assurance processes and workforce management principles is a significant advantage. This role offers a fantastic opportunity to shape the customer experience and lead a dedicated team.
Customer Service Operations Manager
Posted 6 days ago
Job Viewed
Job Description
The ideal candidate will have a strong background in customer service management, with proven experience in optimizing operational workflows and implementing performance metrics. You will be tasked with managing staffing levels, training programs, and quality assurance initiatives to ensure that the team meets and exceeds service level agreements (SLAs). Experience with customer relationship management (CRM) systems and helpdesk software is essential. The Operations Manager will also collaborate with other departments to address customer feedback, identify product or service enhancements, and ensure a cohesive customer experience. This role requires excellent leadership, problem-solving, and analytical skills, with a commitment to fostering a customer-centric culture.
Key Responsibilities:
- Manage and optimize daily operations of the customer service department.
- Develop and implement efficient processes and workflows for customer support.
- Lead, coach, and mentor the customer service team to achieve high performance.
- Monitor key performance indicators (KPIs) and service level agreements (SLAs).
- Implement quality assurance programs and provide regular feedback to the team.
- Manage staffing, scheduling, and workforce planning for the customer service team.
- Utilize CRM and helpdesk software to track and manage customer interactions.
- Analyze customer feedback and operational data to identify trends and areas for improvement.
- Collaborate with other departments to resolve customer issues and enhance product/service offerings.
- Ensure a high level of customer satisfaction and build strong customer relationships.
- Bachelor's degree in Business Administration, Management, or a related field.
- 5+ years of experience in customer service management, with a focus on operations.
- Proven track record of improving customer service efficiency and effectiveness.
- Strong leadership, team management, and motivational skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in CRM systems and customer support software.
- Strong understanding of customer service principles and best practices.
- Excellent communication and interpersonal skills.
Customer Service & Operations Coordinator
Posted 1 day ago
Job Viewed
Job Description
Job Title: Customer Service & Operations Coordinator
Location: IMT Faridabad, India
Industry: Printing / PoD Manufacturing
Work Type: Full-time, On-site
About the Role
We're hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at the intersection of customer communication, production coordination, shipment tracking, and real-time reporting.
You'll be the go-to person for order flow visibility-from the moment an order is received to when it's printed, packed, and delivered.
Key Responsibilities
Customer Support
- Respond to order-related queries via email, chat, and phone, in fluent English
- Manage customer expectations around delivery timelines, product options, and returns
- Proactively follow up on delayed orders, address mismatches, and resolve complaints professionally
Order & Shipment Coordination
- Monitor live orders from platforms like Shopify, Etsy, and WooCommerce
- Coordinate with production teams to ensure timely printing and dispatch
- Generate daily shipping label files, track courier updates, and flag delivery issues
Production & Inventory Coordination
- Track SKU-wise production status, raise alerts for bottlenecks or missing inputs
- Maintain inventory logs for packaging materials, blanks, jigs, etc.
- Help ensure orders are packed as per SOPs and handed over to the right courier
Reporting & Dashboard Management
- Build and maintain real-time dashboards in Google Sheets or Excel
- Use formulas like VLOOKUP, INDEX/MATCH, SUMIFS, QUERY, IMPORTRANGE for operational tracking
- Share daily/weekly reports for:
- Pending orders
- Production delays
- Shipment exceptions
- Inventory stock levels
Cross-Team Communication
- Bridge communication between designers, printers, packers, customer care, and dispatch
- Log issues and support CAPA (Corrective Action Plan) for repeated complaints
Who You Are
- 3-5 years experience in eCommerce, D2C, or print-on-demand businesses
- Strong command over Google Sheets, Excel, and real-time dashboarding
- Excellent English communication skills - both written and verbal
- Highly organized, proactive, and comfortable handling 20+ open issues simultaneously
- Familiar with tools like Shiprocket, AfterShip, Slack, Google Drive, WhatsApp Web
Bonus Points If You Have
- Worked with print-on-demand or custom-made product brands
- Experience coordinating with printing teams, cutter operators, or QC staff
- Exposure to TAT SLAs, cutoff times, and international shipping constraints
Customer Service Operations Manager
Posted 1 day ago
Job Viewed
Job Description
Job Summary:
The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care representatives and team leaders.
We are seeking a highly motivated and experienced Customer Service Professional for our Customer Service department. This role will oversee a dynamic team responsible for delivering exceptional customer experiences. The ideal candidate will have proven leadership skills, deep knowledge of customer service best practices, and the ability to drive operational excellence in a fast-paced environment.
Key Responsibilities
Operational Excellence:
- Oversee day-to-day operations to ensure seamless and efficient functioning of the department.
- Develop, implement, and monitor KPIs to track team performance and customer satisfaction.
- Optimize workflows and processes to enhance efficiency and reduce turnaround times.
- Ensure compliance with company policies, service level agreements (SLAs), and industry standards.
Customer Experience Enhancement:
- Analyze customer feedback and implement strategies to improve service delivery.
- Collaborate with other departments (e.g., logistics, product, marketing) to address recurring issues and improve the overall customer journey.
- Drive initiatives to enhance customer satisfaction, retention, and loyalty.
Crisis Management:
- Handle high-pressure situations, such as service outages or peak periods, ensuring minimal disruption to customer service.
- Develop contingency plans to manage unexpected scenarios effectively.
Team Leadership and Management:
- Lead, mentor, and manage a team of customer service representatives, team leads, and supervisors across rotational shifts.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Handle escalated customer issues and ensure timely resolution.
Reporting and Analytics:
- Prepare and present detailed reports on departmental performance, including customer satisfaction scores, resolution rates, and other KPIs.
- Use data-driven insights to recommend strategic changes to improve efficiency and customer experience.
Skills:
- Strong leadership and people management abilities.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proficiency in using customer service software (e.g., CRM systems) and other analytical tools.
- Ability to multitask, prioritize, and manage time effectively.
- Data-driven mindset with strong analytical and problem-solving capabilities.
- Flexibility to work in rotational shifts and handle a dynamic work environment.
Key Competencies:
- Customer-centric mindset
- Strategic thinking
- Adaptability and resilience
- Decision-making under pressure
What We Offer:
- Competitive salary and benefits
- Opportunities for professional growth and development
- A collaborative and inclusive work environment
- The chance to work with a passionate team in a fast-growing company
Preferred Skills:
- Experience with customer service platforms such as Zendesk, Freshdesk, Salesforce, etc.
- Familiarity with KPI-driven environments.
- Multilingual skills (if applicable).
- Exposure to e-commerce, retail, or telecom industries (optional based on business type).
Experience:
- Minimum 12-15 years of experience in customer service, with at least 8-10 years in a managerial role.
- Prior experience in an e-commerce or gifting company is highly desirable.
Work Schedule: 6 days a week with rotational shifts and rotational weekly offs
- Work Location: Chandivali, Andheri (E), Mumbai
Customer Service Operations Manager
Posted today
Job Viewed
Job Description
The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care representatives and team leaders.
We are seeking a highly motivated and experienced Customer Service Professional for our Customer Service department. This role will oversee a dynamic team responsible for delivering exceptional customer experiences. The ideal candidate will have proven leadership skills, deep knowledge of customer service best practices, and the ability to drive operational excellence in a fast-paced environment.
Key Responsibilities
Operational Excellence:
Oversee day-to-day operations to ensure seamless and efficient functioning of the department.
Develop, implement, and monitor KPIs to track team performance and customer satisfaction.
Optimize workflows and processes to enhance efficiency and reduce turnaround times.
Ensure compliance with company policies, service level agreements (SLAs), and industry standards.
Customer Experience Enhancement:
Analyze customer feedback and implement strategies to improve service delivery.
Collaborate with other departments (e.g., logistics, product, marketing) to address recurring issues and improve the overall customer journey.
Drive initiatives to enhance customer satisfaction, retention, and loyalty.
Crisis Management:
Handle high-pressure situations, such as service outages or peak periods, ensuring minimal disruption to customer service.
Develop contingency plans to manage unexpected scenarios effectively.
Team Leadership and Management:
Lead, mentor, and manage a team of customer service representatives, team leads, and supervisors across rotational shifts.
Foster a culture of accountability, collaboration, and continuous improvement.
Handle escalated customer issues and ensure timely resolution.
Reporting and Analytics:
Prepare and present detailed reports on departmental performance, including customer satisfaction scores, resolution rates, and other KPIs.
Use data-driven insights to recommend strategic changes to improve efficiency and customer experience.
Skills:
Strong leadership and people management abilities.
Excellent communication, interpersonal, and conflict-resolution skills.
Proficiency in using customer service software (e.g., CRM systems) and other analytical tools.
Ability to multitask, prioritize, and manage time effectively.
Data-driven mindset with strong analytical and problem-solving capabilities.
Flexibility to work in rotational shifts and handle a dynamic work environment.
Key Competencies:
Customer-centric mindset
Strategic thinking
Adaptability and resilience
Decision-making under pressure
What We Offer:
Competitive salary and benefits
Opportunities for professional growth and development
A collaborative and inclusive work environment
The chance to work with a passionate team in a fast-growing company
Preferred Skills:
Experience with customer service platforms such as Zendesk, Freshdesk, Salesforce, etc.
Familiarity with KPI-driven environments.
Multilingual skills (if applicable).
Exposure to e-commerce, retail, or telecom industries (optional based on business type).
Experience:
Minimum 12-15 years of experience in customer service, with at least 8-10 years in a managerial role.
Prior experience in an e-commerce or gifting company is highly desirable.
Work Schedule: 6 days a week with rotational shifts and rotational weekly offs
Work Location: Chandivali, Andheri (E), Mumbai
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Customer Service & Operations Coordinator
Posted 1 day ago
Job Viewed
Job Description
Location: IMT Faridabad, India
Industry: Printing / PoD Manufacturing
Work Type: Full-time, On-site
About the Role
We’re hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at the intersection of customer communication, production coordination, shipment tracking, and real-time reporting.
You’ll be the go-to person for order flow visibility—from the moment an order is received to when it’s printed, packed, and delivered.
Key Responsibilities
Customer Support
Respond to order-related queries via email, chat, and phone, in fluent English
Manage customer expectations around delivery timelines, product options, and returns
Proactively follow up on delayed orders, address mismatches, and resolve complaints professionally
Order & Shipment Coordination
Monitor live orders from platforms like Shopify, Etsy, and WooCommerce
Coordinate with production teams to ensure timely printing and dispatch
Generate daily shipping label files, track courier updates, and flag delivery issues
Production & Inventory Coordination
Track SKU-wise production status, raise alerts for bottlenecks or missing inputs
Maintain inventory logs for packaging materials, blanks, jigs, etc.
Help ensure orders are packed as per SOPs and handed over to the right courier
Reporting & Dashboard Management
Build and maintain real-time dashboards in Google Sheets or Excel
Use formulas like VLOOKUP, INDEX/MATCH, SUMIFS, QUERY, IMPORTRANGE for operational tracking
Share daily/weekly reports for:
Pending orders
Production delays
Shipment exceptions
Inventory stock levels
Cross-Team Communication
Bridge communication between designers, printers, packers, customer care, and dispatch
Log issues and support CAPA (Corrective Action Plan) for repeated complaints
Who You Are
3–5 years experience in eCommerce, D2C, or print-on-demand businesses
Strong command over Google Sheets, Excel, and real-time dashboarding
Excellent English communication skills – both written and verbal
Highly organized, proactive, and comfortable handling 20+ open issues simultaneously
Familiar with tools like Shiprocket, AfterShip, Slack, Google Drive, WhatsApp Web
Bonus Points If You Have
Worked with print-on-demand or custom-made product brands
Experience coordinating with printing teams, cutter operators, or QC staff
Exposure to TAT SLAs, cutoff times, and international shipping constraints
Customer Service & Operations Coordinator
Posted today
Job Viewed
Job Description
Job Title: Customer Service & Operations Coordinator
Location: IMT Faridabad, India
Industry: Printing / PoD Manufacturing
Work Type: Full-time, On-site
About the Role
We’re hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at the intersection of customer communication, production coordination, shipment tracking, and real-time reporting.
You’ll be the go-to person for order flow visibility—from the moment an order is received to when it’s printed, packed, and delivered.
Key Responsibilities
Customer Support
- Respond to order-related queries via email, chat, and phone, in fluent English
- Manage customer expectations around delivery timelines, product options, and returns
- Proactively follow up on delayed orders, address mismatches, and resolve complaints professionally
Order & Shipment Coordination
- Monitor live orders from platforms like Shopify, Etsy, and WooCommerce
- Coordinate with production teams to ensure timely printing and dispatch
- Generate daily shipping label files, track courier updates, and flag delivery issues
Production & Inventory Coordination
- Track SKU-wise production status, raise alerts for bottlenecks or missing inputs
- Maintain inventory logs for packaging materials, blanks, jigs, etc.
- Help ensure orders are packed as per SOPs and handed over to the right courier
Reporting & Dashboard Management
- Build and maintain real-time dashboards in Google Sheets or Excel
- Use formulas like VLOOKUP, INDEX/MATCH, SUMIFS, QUERY, IMPORTRANGE for operational tracking
- Share daily/weekly reports for:
- Pending orders
- Production delays
- Shipment exceptions
- Inventory stock levels
Cross-Team Communication
- Bridge communication between designers, printers, packers, customer care, and dispatch
- Log issues and support CAPA (Corrective Action Plan) for repeated complaints
Who You Are
- 3–5 years experience in eCommerce, D2C, or print-on-demand businesses
- Strong command over Google Sheets, Excel, and real-time dashboarding
- Excellent English communication skills – both written and verbal
- Highly organized, proactive, and comfortable handling 20+ open issues simultaneously
- Familiar with tools like Shiprocket, AfterShip, Slack, Google Drive, WhatsApp Web
Bonus Points If You Have
- Worked with print-on-demand or custom-made product brands
- Experience coordinating with printing teams, cutter operators, or QC staff
- Exposure to TAT SLAs, cutoff times, and international shipping constraints
Customer Service & Operations Coordinator
Posted today
Job Viewed
Job Description
Job Title: Customer Service & Operations Coordinator
Location: IMT Faridabad, India
Industry: Printing / PoD Manufacturing
Work Type: Full-time, On-site
About the Role
We’re hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at the intersection of customer communication, production coordination, shipment tracking, and real-time reporting.
You’ll be the go-to person for order flow visibility—from the moment an order is received to when it’s printed, packed, and delivered.
Key Responsibilities
Customer Support
- Respond to order-related queries via email, chat, and phone, in fluent English
- Manage customer expectations around delivery timelines, product options, and returns
- Proactively follow up on delayed orders, address mismatches, and resolve complaints professionally
Order & Shipment Coordination
- Monitor live orders from platforms like Shopify, Etsy, and WooCommerce
- Coordinate with production teams to ensure timely printing and dispatch
- Generate daily shipping label files, track courier updates, and flag delivery issues
Production & Inventory Coordination
- Track SKU-wise production status, raise alerts for bottlenecks or missing inputs
- Maintain inventory logs for packaging materials, blanks, jigs, etc.
- Help ensure orders are packed as per SOPs and handed over to the right courier
Reporting & Dashboard Management
- Build and maintain real-time dashboards in Google Sheets or Excel
- Use formulas like VLOOKUP, INDEX/MATCH, SUMIFS, QUERY, IMPORTRANGE for operational tracking
- Share daily/weekly reports for:
- Pending orders
- Production delays
- Shipment exceptions
- Inventory stock levels
Cross-Team Communication
- Bridge communication between designers, printers, packers, customer care, and dispatch
- Log issues and support CAPA (Corrective Action Plan) for repeated complaints
Who You Are
- 3–5 years experience in eCommerce, D2C, or print-on-demand businesses
- Strong command over Google Sheets, Excel, and real-time dashboarding
- Excellent English communication skills – both written and verbal
- Highly organized, proactive, and comfortable handling 20+ open issues simultaneously
- Familiar with tools like Shiprocket, AfterShip, Slack, Google Drive, WhatsApp Web
Bonus Points If You Have
- Worked with print-on-demand or custom-made product brands
- Experience coordinating with printing teams, cutter operators, or QC staff
- Exposure to TAT SLAs, cutoff times, and international shipping constraints