29,687 Customer Service Operations jobs in India

Job Summary

We seek a talented & passionate Back Office Support to join our team. The successful candidate will provide all the back-office support to the customer service team.

Role & responsibilities

• Order processing
• Handling queries from the Customer Service team
• Liaising with Pharmacies regarding stock and shipment
• Deal with courier companies for shipping queries & claims
• Handling a chargeback, payment disputes and processing payments
• Prepare various reports
• Manage orders and associated queries

Requirements:

• 2-3 Years of experience as customer support representative
• Any graduate
• Basic knowledge of MS Office
• Good Communication & Problem Solving
• Good knowledge of internet and e-commerce sites
• Very good written and spoken English language skills

The Benefits :

• Service recognition awards.
• Market-leading pay rates
• Regular social and team-building activities.
• Maternity & Paternity Benefits
• Medical Insurance Benefits

Job Description for Operations-Corporate:

1. Deal document checking, completion and maintenance of accuracy in the customer documents and ensure accuracy of data in Odessa system

1. In depth understanding of various financial products like loans, leases and other trade finance products.

2. Good understanding of documentation for Letter of Credit, TT and Forex payments. Closure of BOEs with Bank on a timely basis.

3. Tracking of PDDs and reporting on a fortnightly basis. Due escalations as necessary

4. Scanning & maintenance of customer documents within 7 days of deal settlement. Ensure the customer communications are made per accepted timelines i.e. welcome letters etc. are sent within 7 days

5. Audit responsibilities pertaining to contract files

6. Charge creation with ROC for Private & Public limited companies and ensuring collection of expenses incurred from customers

7. Publishing of MIS in the region

8. Work closely with the risk team to ensure completeness of the transactions.

Experience:

1. Candidate with experience of 5 to 8 years from financial services, banking or BPO industry. Preferred from asset-based finance background

1. Should be a team player

2. Good communication skills. Both verbal and written.

4. Education qualification: CA/ Inter CA/ ICWA/ MBA/MCOM/ BCOM/MBA

1. Right attitude and willingness to learn is very important

2. Position is based out of Gurgaon/Mumbai/Bangalore (flexible at this point)

3. Have a digital mindset

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Title: Wireless LAN Controller (WLC) L3 Specialist – Aruba

Experience: Minimum 8 years (including 4 years of relevant experience with Wireless Controllers)

Location: (Specify location or remote, if applicable)

Job Description: We are seeking an experienced Wireless LAN Controller (WLC) L3 Specialist with expertise in Aruba Controllers implementation and configuration. The ideal candidate will have strong hands-on experience in routing and switching and the ability to optimize wireless network performance and security.

Key Responsibilities

• Design, implement, and manage Aruba Controllers to ensure high-quality wireless connectivity.
• Configure and optimize wireless access points to maximize performance, coverage, and user experience.
• Provide advanced troubleshooting and L3 support for complex wireless network issues.
• Perform system upgrades, patches, and maintenance for Aruba solutions.
• Collaborate with network teams to integrate wireless solutions seamlessly into the larger infrastructure.
• Document configurations, troubleshooting steps, and best practices for wireless network operations.
• Work on routing and switching configurations as required to support wireless connectivity.
• Conduct performance analysis and propose recommendations to enhance wireless network efficiency.
• Stay updated on the latest trends and technologies in wireless networking.

Requirements

• Minimum 8 years of overall IT experience, with at least 4 years of relevant experience with wireless controllers.
• Deep knowledge of Aruba Controllers setup, implementation, and management.
• Strong expertise in routing and switching technologies (e.g., VLANs, STP, OSPF, BGP).
• Proficiency in wireless protocols such as standards, RF management, and wireless security configurations.
• Hands-on experience with troubleshooting tools like packet analyzers and RF site survey tools.
• Industry certifications such as CWNA, Aruba Certified Mobility Professional (ACMP), or CCNA Wireless are desirable.
• Excellent analytical, communication, and interpersonal skills.

Preferred Skills

• Experience with wireless network integration into larger network security frameworks.
• Knowledge of automation and scripting for wireless network configurations.

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Position Summary
: shall be responsible for the annual budget for landing stations, work as interface with different submarine cable consortiums, track the AOP for the Cable stations, track the Submarine wet plant inventory, track invoicing and payment for central billing party function, handle O&M matters related to submarine cable systems.

Major Responsibilities
To participate .and collate inputs for Budget / True-up data for cable stations managed by Tata Com.

To represent Tata Comm in Submarine Cable consortiums for all O&M and finance matters.

To participate & provide inputs for AOP (Annual Operation Plan) to FPA team during AOP preparation.

To track related variable expenditures for Cable station & associated land routes related matters and track related variable expenditures for which cost approval is obtained from consortiums.

To provide Re-verification of O&M invoices payment and Manual provisions based on the supporting documents provided with the invoices by FP&A.

To provide information to finance team for raising the invoice to CBP for any unplanned expense.

To coordinate with consortium & respective CLS to manage any planned activity

To manage submission of applications for advance clearances (MOD/MOHA/SPL) for Cable Ships.

To ensure the availability of recommended spares for wet maintenance Depot for Tata com segment of consortium cable.

To liaison with Govt. Authorities during any construction activities in Land cable or Wet segment.

To organize various reports / KPI from the cable stations under our purview as per the schedule & confirm the compliance.

To manage and track invoicing, collection and payment for Central Billing party Function.

Will be responsible for discussing with customer endpoints to get PO & other documents cleared.

Will be responsible for Co-ordination & follow up with internal process teams for Client Order management, Renewals Enablement, Reconciliation

Job Description

Qualifications

• Manage and lead the customer service team, fostering a culture of excellence and customer centricity.
• Oversee daily operations, ensuring efficient and effective resolution of customer inquiries and issues.
• Develop, implement, and monitor customer service policies, procedures, and strategies.
• Set and achieve key performance indicators (KPIs) and service level agreements (SLAs).
• Analyze customer feedback, service metrics, and operational data to identify areas for improvement.
• Implement training programs to enhance team skills and product knowledge.
• Manage workforce planning, scheduling, and resource allocation for the customer service department.
• Collaborate with sales, marketing, and product development teams to improve the overall customer journey.
• Handle escalated customer complaints and resolve complex issues.
• Stay updated on industry best practices and emerging technologies in customer service.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in customer service management, with a strong track record of leadership.
• Proven ability to manage and motivate a large customer service team.
• In-depth knowledge of customer service operations, CRM systems, and support tools.
• Excellent problem-solving, decision-making, and conflict-resolution skills.
• Strong communication, interpersonal, and presentation skills.
• Experience in developing and implementing customer service strategies and KPIs.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Demonstrated commitment to delivering outstanding customer experiences.