37 Customer Service Operations jobs in Nagpur

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
• Fluent in German language

Education level:

• Bachelor’s Degree with a diploma in Marketing/Operations

We are looking for a dynamic and motivated Customer Service Representative (Fresher) with strong communication, teamwork, and convincing skills. The ideal candidate should be passionate about building customer relationships and eager to grow in a sales-driven environment. As a fresher, you will receive full training and support to understand our products and sales strategies. Your ability to connect with customers and close deals will be rewarded with attractive performance-based incentives. If you are enthusiastic, goal-oriented, and ready to kick-start your sales career, we'd love to hear from you.

• Freshers are encouraged to apply – training will be provided
• Attractive incentive structure on performance
• Opportunity for rapid career growth and internal promotions
• Previous internship or sales experience (if any) is a plus

Job Type: Full-time

Pay: ₹18, ₹22,000.00 per month

MEGA OPPORTUNITY| WORK FROM HOME | JOBS FOR ALL | NO SALES | NO TARGET | PURE CUSTOMER SUPPORT | IMMEDIATE JOINERS REQUIRED | VOICE PROCESS

Hi Jobseekers,

Greetings from ShiningStars ITPL

ANY UNDERGADUATE FRESHER WITH EXCELLENT COMMUNICATION SKILLS CAN APPLY. YOU JUST NEED A LAPTOP WITH GOOD WIFI CONNCETION.

Position: Customer Service Executive

6 Days Working | 1 Rotational Week Off

CTC: 18000 CTC Quarterly Bonus | Growth Opportunities | Paid Training

Location: PAN India (Remote Work From Home)

Shifts: Rotational (including weekends)

Experience: Freshers & Experienced All Are Welcome

System Requirements (Mandatory):

• Laptop/Desktop with i5 Processor or Above
• 8 GB RAM / Windows 10 Above
• Stable Wi-Fi with Minimum 100 Mbps Speed
• Noise-Canceling Headset (Must Have)
• Power Backup Preferred

Other Requirements:

• Good communication skills
• Willing to work 6 days a week (rotational week off)
• Comfortable with rotational shifts and weekends

Ready to Start?

Apply Now Connect with -

Vahida - #

Kaynat

Alisha

Best Regards,

Executive HR - Vahida Khan

ShiningStars ITPL

Profile- Customer Service Executive/ Telesales

Location- Sneh Nagar, Nagpur

Salary- 13k to 16k

Experience- Min. 6 month to 1 yr in CSE

Skills- Excellent communication in ENGLISH language

Gender- Both can apply here

Contact on HR Rutuja

Job Types: Full-time, Permanent

Pay: ₹13, ₹16,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Role Overview:

We are looking for a presentable and well-groomed candidate to join our jewellery showroom team. The role involves assisting customers, handling queries, and managing basic computer tasks for smooth operations.

Responsibilities:

• Provide product details regarding app
• Maintain customer data and assist in computer-based documentation
• Ensure a pleasant showroom experience for all visitors

Requirements:

• Well-groomed and presentable personality
• Strong communication & customer service skills
• Basic computer knowledge (MS Office, billing software, email)
• Prior experience in retail / hospitality preferred
• Fluency in Hindi, English, and local language will be an advantage

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Full time Work From Office (Candidates from Nagpur are Preferred)

Role Description

This is a full-time on-site role for a Customer Service Executive located in Nagpur. The Customer Service Executive will be responsible for interacting with customers to address their inquiries, resolve issues, and deliver an exceptional customer service experience. The role includes handling customer complaints, providing information about products and services, processing orders, and coordinating with internal teams to ensure customer satisfaction.

Qualifications

• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficiency in handling customer inquiries and resolving issues promptly and effectively
• Basic understanding of Business Intelligence, Artificial Intelligence, and Analytics preferred
• Ability to work collaboratively with internal teams
• High attention to detail and problem-solving skills
• Experience in customer service or related fields is a plus
• Bachelor's degree in any relevant field preferred

• Manage and lead a team of customer service representatives.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Monitor team performance and provide regular feedback and coaching.
• Handle escalated customer issues and ensure timely resolution.
• Develop and maintain customer service policies and procedures.
• Train new hires and conduct ongoing training for existing staff.
• Analyze customer feedback and service data to identify trends and areas for improvement.
• Collaborate with other departments to enhance the overall customer experience.
• Manage service level agreements (SLAs) and key performance indicators (KPIs).
• Contribute to the development of customer service tools and technologies.

• Leading and mentoring a team of customer service representatives, providing guidance and support.
• Ensuring timely and accurate resolution of customer inquiries and complaints across various channels (phone, email, chat).
• Monitoring customer service performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Developing and implementing strategies to improve customer service processes and efficiency.
• Training new customer service agents on product knowledge, service protocols, and communication skills.
• Handling escalated customer issues, demonstrating empathy and problem-solving skills.
• Collecting and analyzing customer feedback to identify trends and areas for product or service improvement.
• Collaborating with other departments to ensure a seamless customer experience.
• Maintaining accurate records of customer interactions and transactions.
• Motivating the team to achieve performance targets and uphold high service standards.
• Participating in hiring and performance reviews for customer service staff.

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone