310 Customer Service Operations jobs in Nagpur

• Lead, train, mentor, and manage a team of customer support representatives to deliver outstanding service.
• Develop and implement customer service policies, procedures, and best practices to optimize the customer experience.
• Monitor key performance indicators (KPIs) such as customer satisfaction (CSAT), Net Promoter Score (NPS), average handling time (AHT), and first contact resolution (FCR).
• Analyze customer feedback and support data to identify trends, areas for improvement, and implement proactive solutions.
• Manage escalated customer issues, ensuring timely and effective resolution while maintaining customer satisfaction.
• Collaborate with other departments (e.g., Sales, Product, Operations) to address customer concerns and improve overall service delivery.
• Develop and conduct training programs for new hires and existing staff to enhance product knowledge and service skills.
• Ensure efficient scheduling and resource allocation to meet service level agreements (SLAs).
• Identify opportunities for service automation and technology adoption to improve efficiency and customer experience.
• Manage the customer support budget and ensure cost-effective operations.
• Stay informed about industry best practices and emerging trends in customer service and support management.
• Foster a positive and supportive team environment that encourages collaboration and continuous learning.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in customer service or support roles, with at least 2-3 years in a management or supervisory capacity.
• Demonstrated experience in managing and motivating customer support teams.
• Strong understanding of customer service principles, KPIs, and metrics.
• Excellent problem-solving, decision-making, and conflict-resolution skills.
• Proficiency in using CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Exceptional communication, interpersonal, and leadership skills.
• Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
• Experience in the e-commerce or retail industry is a significant advantage.
• A customer-centric mindset with a passion for delivering exceptional service.

• Respond to customer inquiries and provide assistance via phone, email, and live chat.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Educate customers on product features, services, and troubleshooting steps.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments or senior support staff.
• Identify opportunities to improve the customer experience.
• Contribute to building a knowledge base of common issues and solutions.
• Maintain a high level of customer satisfaction through professional and empathetic service.
• Adhere to company policies and procedures.
• Participate in team meetings and training sessions to enhance skills and knowledge.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage time effectively.
• Proficiency with CRM software and helpdesk systems.
• Adaptability to learn new products and processes quickly.
• Team player with a positive attitude.
• Familiarity with basic technical troubleshooting is a plus.

• Lead, train, and mentor a team of customer support representatives.
• Monitor team performance and provide regular feedback and coaching to enhance productivity and service quality.
• Handle escalated customer inquiries and complex issues, ensuring timely and satisfactory resolution.
• Develop and implement customer support policies and procedures to improve efficiency and customer experience.
• Analyze customer feedback and support metrics to identify areas for improvement and implement solutions.
• Ensure adherence to service level agreements (SLAs) and company standards.
• Collaborate with other departments to address customer concerns and improve products/services.
• Maintain a deep understanding of the company's products and services to provide accurate information.
• Manage the scheduling and workload of the support team.
• Contribute to the development of knowledge base articles and support documentation.
• Foster a positive and customer-centric team culture.

• Proven experience in a customer service or support role, with at least 3 years in a leadership or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to motivate and manage a team effectively.
• Strong organizational and time management skills.
• Proficiency in using various communication channels (phone, email, chat).
• Experience in developing and implementing customer service strategies.
• Ability to work under pressure and handle challenging customer interactions.
• High school diploma or equivalent; a degree in a related field is a plus.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction.
• Provide information about products, services, and company policies.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the relevant departments or supervisors.
• Maintain customer records and update account information.
• Identify and report trends in customer inquiries to management.
• Proactively seek solutions to common customer problems.
• Adhere to company service level agreements (SLAs).
• Contribute to team goals and initiatives.
• Provide feedback to improve customer service processes and product offerings.

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in using customer support software and CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• Patient, empathetic, and customer-focused attitude.
• Ability to multitask and manage multiple communication channels simultaneously.
• Adaptable to changing processes and customer needs.
• Comfortable working with technology and learning new software quickly.

• Responding to customer inquiries and resolving issues promptly and professionally.
• Providing technical support and troubleshooting for product-related problems.
• Educating customers on product features and functionalities.
• Documenting customer interactions and feedback in our CRM system.
• Collaborating with internal teams to escalate and resolve complex issues.
• Gathering customer feedback to identify areas for service improvement.
• Maintaining a high level of customer satisfaction.
• Adhering to company policies and procedures.

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!

What You’ll Do

• Respond to customer inquiries via email, chat, and phone.
• Provide fast and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify opportunities to improve processes and enhance customer satisfaction.

What We’re Looking For

• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Empathy and problem-solving skills to handle customer concerns effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

What We Offer

• Competitive salary and performance bonuses.
• Opportunities for career growth and skill development.
• A supportive and collaborative team environment.
• Flexible working hours (remote options available).

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!

What You’ll Do

• Respond to customer inquiries via email, chat, and phone.
• Provide fast and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify opportunities to improve processes and enhance customer satisfaction.

What We’re Looking For

• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Empathy and problem-solving skills to handle customer concerns effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

What We Offer

• Competitive salary and performance bonuses.
• Opportunities for career growth and skill development.
• A supportive and collaborative team environment.
• Flexible working hours (remote options available).

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month