84 Customer Service Representatives jobs in Amtala

About NIIT

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

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Interested candidates can share their resumes on WhatsApp at (Gourav Roy)

• Job Location - Salt Lake, Kolkata(Work from office)
• Experience required - 0 -1 years

Key Responsibilities:

• Handle inbound/outbound customer interactions via voice calls.
• Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
• Maintain detailed and accurate call logs and follow standard operating procedures.
• Achieve performance targets related to quality, accuracy, and customer satisfaction.
• Demonstrate effective communication and listening skills to address customer needs efficiently.
• Adapt to flexible shifts and rotational schedules as per business requirements.
• Upsell or cross-sell products/services when required.

Eligibility Criteria:

• Graduates (freshers) with excellent communication skills are encouraged to apply.
• Preference given to candidates with prior BPO experience and complete joining documentation .
• Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
• Mandatory: PAN card is required during the hiring process

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

• Lead and mentor a team of customer support agents.
• Develop and implement customer service strategies and best practices.
• Manage and resolve escalated customer inquiries and issues.
• Monitor and report on customer service KPIs.
• Train new team members and provide ongoing coaching.
• Analyze customer feedback to identify trends and areas for improvement.
• Collaborate with cross-functional teams to address customer concerns.
• Ensure adherence to company policies and service standards.
• Maintain a positive and supportive team environment.
• Contribute to knowledge base content and FAQs.

• Respond to customer inquiries and requests in a timely and professional manner.
• Provide clear and concise information about products, services, and policies.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.
• Identify and report trends in customer inquiries and feedback.
• Contribute to the development of FAQs and support documentation.
• Maintain a high level of customer satisfaction through exceptional service.
• Collaborate with team members to share best practices and improve support processes.
• Adhere to company guidelines and service level agreements.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using customer support software and CRM systems.
• Must be able to work in Kolkata, West Bengal, IN .
• A positive attitude and a team-player mentality.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing clear and concise solutions.
• Educate customers on product features and functionalities.
• Process customer requests, orders, and returns accurately.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments for resolution.
• Identify trends in customer issues and provide feedback to improve products and services.
• Maintain a high level of customer satisfaction and build strong customer relationships.
• Adhere to company policies and procedures, ensuring data privacy and security.
• Collaborate with team members to share best practices and improve support processes.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening skills.
• Proficiency with CRM software and helpdesk systems.
• Ability to multitask and manage time effectively in a remote work setting.
• Patience, empathy, and a customer-centric attitude.
• Reliable internet connection and a dedicated, quiet workspace.
• Willingness to work flexible hours, including weekends and evenings if required.

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Diagnose and resolve technical issues, escalating when necessary to senior technical staff.
• Provide detailed product information and guidance to customers.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer issues and provide feedback to product development and management teams.
• Develop and maintain a comprehensive knowledge base of product information and support procedures.
• Train and mentor junior support staff on best practices and product knowledge.
• Proactively engage with customers to ensure their needs are met and to identify opportunities for improved service.
• Contribute to the continuous improvement of customer support processes and tools.

• Proven experience in a customer service or technical support role, with at least 3 years in a senior capacity.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote environment.
• A customer-centric mindset with a passion for delivering outstanding service.
• Experience in the software or technology sector is a plus.
• Bachelor's degree in a related field or equivalent work experience.

• Handle inbound customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Troubleshoot and resolve customer issues effectively, escalating complex problems to appropriate teams when necessary.
• Guide customers through product features, services, and troubleshooting steps.
• Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
• Identify trends in customer issues and provide feedback to product and development teams for continuous improvement.
• Develop and update customer support documentation, FAQs, and knowledge base articles.
• Mentor and train junior support specialists, sharing best practices and fostering a positive team environment.
• Assist in developing and implementing new customer service strategies and procedures.
• Ensure customer satisfaction by going the extra mile to resolve issues and exceed expectations.
• Contribute to team goals and performance metrics, such as response times and resolution rates.
• Proactively engage with customers to offer support and gather feedback.
• Handle sensitive customer information with the utmost confidentiality and professionalism.
• Participate in team meetings and contribute to discussions on improving customer experience.
• Stay informed about product updates and new releases to provide accurate support.

• High school diploma or equivalent; Bachelor's degree is a plus.
• Minimum of 3 years of experience in a customer service or technical support role.
• Proven ability to handle customer inquiries and resolve issues efficiently and professionally.
• Excellent verbal and written communication skills, with a clear and concise tone.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Empathy and a genuine desire to help customers.
• Team player with a positive attitude and strong work ethic.
• Ability to work independently and manage workflow in a remote setting.
• Experience in a remote-first work environment is advantageous.

• Provide high-quality customer support via multiple channels (phone, email, chat).
• Troubleshoot and resolve customer issues effectively and efficiently.
• Guide customers on product usage and features.
• Escalate complex issues to appropriate teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Contribute to the development of the knowledge base and support documentation.
• Train and mentor new and junior customer support representatives.
• Identify customer needs and provide feedback to product and sales teams.
• Ensure customer satisfaction and loyalty through exceptional service.
• Adhere to company policies and procedures while maintaining a high standard of professionalism.

• Bachelor's degree in a relevant field or equivalent practical experience.
• Minimum of 3-5 years of experience in customer service, helpdesk, or technical support.
• Excellent verbal and written communication skills in English.
• Proficiency with CRM software and customer support tools.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a remote team.
• Experience in a remote-first work environment is a plus.
• Patience, empathy, and a customer-centric attitude.