35 Customer Service Representatives jobs in Chakrata

Our Company:

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. Reliable ground transportation provider, any type of vehicle globally.

Vision: Reliable ground transportation services globally with all types of vehicles.

Mission: Empower high-quality local fleets

Corporate Culture: team first

• Partner-centric
• Team collaboration,
• Never "not my job", end-to-end ownership,
• Continuous learning and improvement,
• Hard-working and pragmatic,
• Don’t be a middleman,
• Result-driven

Job title: Travel Consultant Agent

Key Responsibilities :

• Manage and resolve issues by communicating with drivers and fleets.
• Enforce high service standards.
• Confirm the ride was done and apply the change in the system or ask the driver to do it.
• Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
• Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
• Give customer service support.

Experience Required:

• Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
• Minimum 2 years of experience working as a customer support representative or in a similar environment.
• Should have strong operational and analytical skills.
• Should have strong problem-solving skills.
• Excellent English verbal and written communication. (Mandatory)
• Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
• Able to accommodate a full-time schedule of 24*7 and 6 days a week.
• Ability to prioritize and manage their time effectively.
• Should be ready for Fast paced work environment.
• Should have attention to detail.

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

About the company:

Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.

We build smart baby products.

Our first product is a smart crib for babies from 0 to 24 months of age.

Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby’s sleep patterns and starts rocking along with music to soothe the baby back to sleep - just like a mom!

We are all about sensing, learning and impacting the outcome for the baby and parents.

See how it works.

We are working to reimagine the baby nursery to make it smart, intuitive and delightful. We’re passionate about our people, our customers, our values, and our culture!

Position Summary:

• Building & strengthening customer relationships
• Listen, empathize and help customers achieve their goals
• Manage incoming chats and emails and handle appropriate follow-up chats and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries
• Demonstrating the value of Cradlewise to our customers every day by providing amazing customer support

You’ll Be Improving & Responsible To–

• Resolving, and recording any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support

Your Experience Across The Years in the Roles You’ve Played

• Bachelor’s degree preferred
• Mad multi-tasking skills
• Exceptional English communication skills, especially written
• A positive, polite, confident, sincere and friendly disposition
• The ability to solve problems & to think quickly on your feet
• The ability to stay calm, cool and collected during stressful customer interactions
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
• An eye for detail
• Knowledge of CRM is a plus
• 2+ years of experience

Academic qualifications

• Bachelor’s degree in English, Journalism or related field.

What We Offer:

• Competitive salary
• Fast professional growth: significant responsibility for your project.
• Opportunity to apply in practice and rapidly grow your knowledge.
• Competitive salary and additional benefits which will grow with the company.

Quick Facts :

INDUSTRY : Baby Tech - The Infant and childcare market is $136B every year.

TYPE : Privately held, VC backed

FOUNDED : 2019

FUNDING : $8M

LEAD INVESTORS : CRV and Footwork

LOCATION : Remote. Preference to SF/Bay Area. Would like to meet occasionally for brainstorming and strategy sessions.

Follow us on LinkedIn.

Sounds like a good fit for you? :

Are you excited to work collaboratively with design, product, and engineering?

Do you thrive in fast-paced, unstructured environments that require you to wear many hats and think on your feet?

Are you an independent thinker, a fast learner, and you're hungry to be a part of a high-performing team?

Come join us!

Say :

• Respond promptly and professionally to customer inquiries across various communication channels (phone, email, chat).
• Diagnose and resolve customer issues efficiently and effectively, escalating complex problems when necessary.
• Provide accurate information about products, services, and policies.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Identify customer needs and help promote relevant solutions or new features.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Adhere to company policies and procedures, ensuring consistent service delivery.
• Contribute to team efforts by accomplishing related results as needed.
• Participate in ongoing training to stay updated on product knowledge and support best practices.
• Provide feedback on customer service trends and recurring issues to improve overall customer experience.

• High school diploma or equivalent; Bachelor's degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Proficiency in CRM systems and help desk software.
• Ability to multitask, prioritize, and manage time effectively in a remote setting.
• Strong problem-solving skills and a patient, customer-centric approach.
• Comfortable working with technology and learning new software applications.
• Ability to work independently and as part of a remote team.
• Good typing speed and attention to detail.
• A positive attitude and a genuine desire to help customers.

• Job Description:
• Strong communications skills
• Excellent spoken and written English communication skills.
• Effective, polished interaction with customer to gather information quickly.
• explain customer responsibilities in resolving issue.
• communicate next steps and status; and inspire confidence.
• Demonstrable troubleshooting skills.
• Cross-team collaboration.
• Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
• Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
• Online Account/Login troubleshooting skills. Exploratory learning skills.
• The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.

Regards

Poornima P

LTIMindtree

About Company

Are you looking to take the next step in your career? Join our dynamic and fast-growing team at Paperchase Accountancy (GDC) as a Client Support Associate (CSE). This is an excellent opportunity to work in a collaborative, client-focused environment and enhance your professional skill set.

About the Role

As a Client Support Executive (CSE), you will play a crucial role in delivering outstanding client service while working in a supportive team.

Responsibilities

• Proficiency in Advanced Excel, CRM platforms, and troubleshooting
• Excellent verbal and written communication skills in English
• Willingness to work in rotational shifts
• Must have a personal laptop and a stable Wi-Fi connection

Qualifications

• Education: Graduate
• Experience: 1yrs - 2 yrs (Relevant Experience Preferred)
• Join Date: Immediate joiners will be given preference

Required Skills

• Proficiency in Advanced Excel
• Experience with CRM platforms
• Troubleshooting skills
• Excellent verbal and written communication skills in English
• Willingness to work in rotational shifts
• Must have a personal laptop and a stable Wi-Fi connection

Preferred Skills

• Relevant experience in client support

Pay range and compensation package

Details regarding pay range or salary will be discussed during the interview process.

Equal Opportunity Statement

If you’re passionate about delivering outstanding client service and are eager to grow within a supportive team, we’d love to hear from you!