63 Customer Service Representatives jobs in Chakrata
Customer Support Specialist
248001 Dehradun, Uttarakhand
₹22000 Monthly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Join our dynamic team as a Customer Support Specialist, providing exceptional assistance to our valued customers. This role involves a hybrid work arrangement, offering flexibility between remote work and in-office collaboration. You will be the first point of contact for customer inquiries, resolving issues efficiently and professionally via phone, email, and chat. Responsibilities include troubleshooting technical problems, guiding users through product features, and processing service requests. Maintaining accurate customer records and documenting all interactions are crucial. You'll work closely with other departments to ensure customer satisfaction and contribute to process improvements. Strong communication, problem-solving, and interpersonal skills are essential. A patient and empathetic approach is key to understanding and addressing customer needs. Proficiency in customer relationship management (CRM) software and basic technical knowledge are advantageous. We are looking for individuals who are eager to learn, adaptable, and committed to delivering outstanding service. This role offers opportunities for growth within the company and the chance to make a real impact on the customer experience. Our client values a team-oriented approach and a dedication to exceeding customer expectations. You will be part of a supportive environment where your contributions are recognized and appreciated. The ability to multitask and manage time effectively in a fast-paced setting is vital. We believe in empowering our support specialists to find effective solutions and ensure every customer interaction is positive and productive. You will receive comprehensive training to ensure you are equipped with the knowledge and tools necessary to succeed.
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Customer Support Lead
248001 Dehradun, Uttarakhand
₹700000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Support Lead to manage and mentor their customer service team in Dehradun, Uttarakhand, IN . This role requires a blend of leadership, problem-solving, and exceptional communication skills to ensure the delivery of outstanding customer support. You will be responsible for overseeing daily support operations, training and developing support agents, and implementing strategies to improve customer satisfaction and retention. The ideal candidate will have a proven track record in customer service management, a deep understanding of support technologies, and the ability to handle complex customer escalations. You will work closely with other departments to resolve customer issues effectively and identify areas for product or service improvement. Key responsibilities include setting performance metrics, monitoring service levels, and ensuring adherence to company policies and procedures. This position requires a proactive approach to problem-solving, a commitment to continuous improvement, and the ability to foster a positive and collaborative team environment. You will play a crucial role in shaping the customer experience and ensuring client satisfaction.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of customer support agents.
- Oversee daily customer support operations and ensure service level agreements (SLAs) are met.
- Develop and implement customer support policies and procedures.
- Handle complex customer inquiries and escalations, providing timely and effective resolutions.
- Monitor customer feedback and identify trends to improve service quality.
- Analyze support metrics and provide reports on team performance and customer satisfaction.
- Collaborate with other departments to resolve customer issues and enhance product/service offerings.
- Ensure adherence to company standards and brand voice in all customer interactions.
- Drive initiatives to improve customer retention and loyalty.
- Maintain up-to-date knowledge of products, services, and industry best practices.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or lead role.
- Proven experience in managing and motivating a customer support team.
- Strong understanding of customer support software and CRM systems.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Ability to analyze data and make data-driven decisions.
- Experience with hybrid work models is a plus.
- Customer-centric mindset and a passion for delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Representative
248001 Dehradun, Uttarakhand
₹300000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a friendly, professional, and highly motivated Customer Support Representative to join their team in Dehradun, Uttarakhand . This role is essential in providing exceptional service to their customers, resolving inquiries efficiently, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. You will be the voice of the company, dedicated to customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person interactions.
- Provide accurate information regarding products, services, and company policies.
- Troubleshoot and resolve customer issues in a timely and effective manner.
- Process customer requests, orders, or returns accurately.
- Maintain detailed and organized records of customer interactions and transactions.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Adhere to all customer service standards and company protocols.
- Contribute to team efforts by achieving individual and team performance goals.
- Identify opportunities to improve customer service processes and customer satisfaction.
- Handle customer complaints with empathy and professionalism.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in a customer service or call center environment.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Proficiency in using computer systems and basic office software.
- Ability to multitask and manage time effectively.
- A positive attitude and a genuine desire to help customers.
- Patience and the ability to remain calm under pressure.
- Familiarity with CRM software is an advantage.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
248001 Dehradun, Uttarakhand
₹300000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team in **Dehradun, Uttarakhand, IN**. This is an excellent opportunity for an individual passionate about providing exceptional customer service and resolving client inquiries effectively. The ideal candidate will possess strong communication skills, patience, and a problem-solving attitude. You will be the first point of contact for customers, addressing their queries via phone, email, and chat, ensuring a positive and seamless experience. This role requires meticulous record-keeping, adherence to company policies, and a commitment to customer satisfaction. You will be part of a supportive team environment, contributing to the overall success of customer relations.
Responsibilities:
Responsibilities:
- Respond to customer inquiries promptly and professionally via phone, email, and chat.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
- Provide accurate information about products, services, and policies.
- Guide customers through product usage and features.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer issues to contribute to service improvements.
- Process orders, forms, applications, and requests as needed.
- Follow communication procedures, guidelines, and policies.
- Collaborate with team members to share knowledge and best practices.
- Strive to achieve and exceed customer satisfaction targets.
- Educate customers on service offerings and potential solutions.
- High school diploma or equivalent; higher education is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with customer support software and CRM systems is advantageous.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent problem-solving skills and a patient demeanor.
- Adaptability to different customer personality types and communication styles.
- A commitment to providing outstanding customer service.
- Team-oriented and willing to contribute to a positive work environment.
- Basic computer proficiency and data entry skills.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Lead
248001 Dehradun, Uttarakhand
₹45000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Customer Support Lead to manage their customer service operations based out of Dehradun, Uttarakhand, IN . This hybrid role offers the flexibility of working both remotely and from the office, ensuring a balance between collaboration and personal autonomy. You will be responsible for leading a team of customer service representatives, ensuring the delivery of exceptional support and fostering positive customer relationships. This position requires a deep understanding of customer needs and the ability to resolve complex issues efficiently.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of customer support representatives, fostering a positive and productive work environment.
- Develop and implement customer service policies and procedures to ensure consistent and high-quality support.
- Monitor customer inquiries and complaints across various channels (phone, email, chat) and ensure timely and effective resolution.
- Analyze customer feedback and support metrics to identify areas for improvement and implement necessary changes.
- Handle escalated customer issues and provide expert guidance to resolve them.
- Collaborate with other departments to address customer concerns and improve product/service offerings.
- Maintain accurate records of customer interactions and support activities.
- Contribute to the development of knowledge base articles and support documentation.
- Ensure the team meets or exceeds key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
- Stay up-to-date with industry best practices in customer service and support.
- Proven experience in a customer service or support role, with at least 2-3 years in a leadership or supervisory capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to motivate and guide a team effectively.
- Proficiency in data analysis and reporting.
- Familiarity with various communication channels and support tools.
- Bachelor's degree in a relevant field or equivalent work experience.
- Ability to work effectively in a hybrid work model, commuting to the office as required.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
248001 Dehradun, Uttarakhand
₹300000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in **Dehradun, Uttarakhand**. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute effectively while maintaining a work-life balance. You will be the primary point of contact for customers, providing exceptional service and resolving inquiries efficiently and professionally.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
- Troubleshoot and resolve technical issues and customer complaints, escalating when necessary.
- Provide information about products and services, guiding customers through solutions.
- Maintain customer records by documenting all interactions and updating account information.
- Identify opportunities to improve customer satisfaction and retention.
- Collaborate with other departments to ensure a seamless customer experience.
- Follow communication guidelines and company policies.
- Participate in training sessions to stay updated on product knowledge and service standards.
- Gather customer feedback to contribute to service improvements.
- Handle sensitive customer information with discretion and care.
- High school diploma or equivalent; a Bachelor's degree is a plus.
- Proven experience in customer service or a similar client-facing role.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and patience.
- Proficiency in using CRM software and ticketing systems.
- Ability to multitask and manage time effectively.
- Familiarity with basic technical troubleshooting is beneficial.
- A positive attitude and a customer-centric approach.
- Ability to work effectively both independently and as part of a hybrid team.
- Flexibility to work shifts as required.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Support Specialist
248001 Dehradun, Uttarakhand
₹28000 Monthly
WhatJobs
Posted today
Job Viewed
Job Description
Join a forward-thinking organization that prioritizes customer satisfaction and employee well-being. We are looking for a dedicated Remote Customer Support Specialist to provide exceptional assistance to our client's diverse customer base. This is a fully remote position, allowing you to work from the comfort of your home, anywhere in India. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services through various channels, including email, chat, and phone. Your ability to empathize, communicate clearly, and find effective solutions will be key to your success in this role. Responsibilities include actively listening to customer concerns, accurately diagnosing problems, and implementing appropriate solutions in a timely manner. You will maintain detailed records of customer interactions, feedback, and actions taken, utilizing our client's CRM system. Proactively identifying opportunities to improve the customer experience and escalating complex issues to the relevant departments will also be part of your duties. The ideal candidate possesses outstanding interpersonal and communication skills, with a patient and professional demeanor. Previous experience in a customer service or technical support role is highly preferred. Familiarity with helpdesk software and ticketing systems is a plus. You should be proficient in using standard office software and possess a reliable internet connection and a dedicated workspace conducive to productive remote work. A strong understanding of product knowledge, coupled with the ability to learn quickly and adapt to new information, is essential. If you are a problem-solver with a passion for helping others and are looking for a flexible, remote-friendly opportunity, we invite you to apply and become an integral part of our client's support team.
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6
Senior Customer Support Specialist
248001 Dehradun, Uttarakhand
₹45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a highly motivated and experienced Senior Customer Support Specialist to join their team in Dehradun, Uttarakhand, IN . This role is crucial for maintaining exceptional customer satisfaction by providing top-tier technical and general support. You will be responsible for handling complex customer inquiries, troubleshooting issues, and escalating problems to appropriate departments when necessary. The ideal candidate will possess excellent communication skills, a patient demeanor, and a deep understanding of customer service principles. You will also play a key role in training junior support staff, developing support documentation, and identifying trends in customer feedback to suggest service improvements. This position requires a proactive approach to problem-solving and a commitment to delivering a superior customer experience. Responsibilities include managing inbound customer communications via phone, email, and chat; documenting all customer interactions accurately in the CRM system; resolving technical issues with software or hardware; guiding customers through product features and functionalities; and contributing to the knowledge base with FAQs and troubleshooting guides. You will also be involved in gathering customer feedback and reporting it to product development teams. A minimum of 3-5 years of experience in customer support, with at least 1 year in a senior or lead capacity, is required. Proficiency in using helpdesk software and CRM systems is essential. Strong technical aptitude and the ability to explain technical concepts clearly to non-technical users are highly valued. A Bachelor's degree in any field is preferred. This is a fantastic opportunity for a customer-centric individual looking to advance their career in a supportive environment.
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7
Customer Support Team Lead
248001 Dehradun, Uttarakhand
₹45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Customer Support Team Lead to manage and inspire a team of customer service representatives in Dehradun, Uttarakhand, IN . This role offers a hybrid work arrangement, combining remote flexibility with essential in-office collaboration. The Team Lead will be responsible for overseeing daily operations, ensuring high-quality customer service delivery, and fostering a positive and productive team environment. You will play a crucial role in agent training, performance management, and implementing service improvements to enhance customer satisfaction and loyalty.
The ideal candidate will possess exceptional leadership, communication, and problem-solving skills. You will act as a point of escalation for complex customer issues, providing guidance and support to your team members. Responsibilities include setting performance goals, monitoring key metrics, conducting team meetings, and implementing feedback mechanisms. You will also work closely with management to identify trends in customer inquiries and complaints, contributing to service enhancements and product improvements. A commitment to customer service excellence and a passion for team development are paramount. This is a fantastic opportunity to lead a dedicated team in a beautiful location and make a tangible difference in customer experience.
Key Responsibilities:
The ideal candidate will possess exceptional leadership, communication, and problem-solving skills. You will act as a point of escalation for complex customer issues, providing guidance and support to your team members. Responsibilities include setting performance goals, monitoring key metrics, conducting team meetings, and implementing feedback mechanisms. You will also work closely with management to identify trends in customer inquiries and complaints, contributing to service enhancements and product improvements. A commitment to customer service excellence and a passion for team development are paramount. This is a fantastic opportunity to lead a dedicated team in a beautiful location and make a tangible difference in customer experience.
Key Responsibilities:
- Lead, coach, and motivate a team of customer support representatives to achieve performance targets.
- Oversee daily customer support operations, ensuring timely and effective resolution of customer inquiries across various channels (phone, email, chat).
- Set individual and team performance goals, monitor key performance indicators (e.g., response time, resolution rate, customer satisfaction scores), and provide regular feedback.
- Train new and existing team members on product knowledge, service standards, and support processes.
- Act as a point of escalation for complex customer issues, providing expert guidance and timely resolution.
- Develop and implement strategies to improve customer service efficiency and effectiveness.
- Conduct regular team meetings to discuss performance, share updates, and address concerns.
- Identify trends in customer feedback and issues, collaborating with other departments to implement service improvements.
- Ensure adherence to company policies and procedures by the support team.
- Foster a positive, supportive, and high-performing team culture.
- Proven experience in a customer service role, with at least 1-2 years in a team lead or supervisory capacity.
- Excellent leadership, coaching, and motivational skills.
- Strong understanding of customer service principles and best practices.
- Exceptional communication, interpersonal, and problem-solving skills.
- Proficiency in using customer support software and CRM systems.
- Ability to handle difficult customer situations with professionalism and empathy.
- Experience with training and performance management of teams.
- Adaptability and ability to thrive in a dynamic environment.
- Experience with hybrid work models is a plus.
- Bachelor's degree in Business Administration or a related field is preferred, or equivalent experience.
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8
Senior Customer Support Specialist
248001 Dehradun, Uttarakhand
₹30000 Monthly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is actively seeking a highly motivated and customer-centric Senior Customer Support Specialist to join their growing team, based remotely but serving clients within **Dehradun, Uttarakhand, IN**, and surrounding regions. In this pivotal role, you will be the primary point of contact for customers, providing expert assistance, resolving complex issues, and ensuring a consistently positive customer experience. You will leverage your deep product knowledge and problem-solving skills to address inquiries via phone, email, and chat. This position requires exceptional communication abilities, patience, and a genuine desire to help others.
Responsibilities:
Responsibilities:
- Provide advanced technical and product support to customers via multiple communication channels.
- Troubleshoot and resolve complex customer issues, escalating when necessary to appropriate teams.
- Educate customers on product features, functionalities, and best practices.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Identify trends in customer inquiries and provide feedback to product development and management teams.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Train and mentor junior support staff, sharing best practices and product expertise.
- Contribute to the continuous improvement of customer support processes and tools.
- Proactively identify opportunities to enhance customer satisfaction and loyalty.
- Handle customer complaints and sensitive situations with empathy and professionalism.
- Collaborate with sales and technical teams to ensure a seamless customer journey.
- Achieve and exceed key performance indicators (KPIs) related to response times, resolution rates, and customer satisfaction.
- Stay up-to-date with product updates, industry trends, and competitor offerings.
- Participate in team meetings and contribute to a positive and productive work environment.
- Assist in onboarding new support team members.
- Bachelor's degree in any field, or equivalent practical experience.
- Minimum of 3-5 years of experience in a customer support or technical support role, with at least 1 year in a senior capacity.
- Proven ability to troubleshoot and resolve complex customer issues effectively.
- Excellent written and verbal communication skills, with a clear and concise tone.
- Strong active listening and empathy skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Demonstrated problem-solving skills and a logical approach to issue resolution.
- Experience in a remote work setting is highly desirable.
- Familiarity with (specific industry/product, e.g., SaaS, electronics, finance) is a significant advantage.
- A proactive and positive attitude with a strong work ethic.
This advertiser has chosen not to accept applicants from your region.
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