118 Customer Service Representatives jobs in Nagpur

Job Description:

 Make outbound calls to customers to interact with them

 Maintain a courteous and friendly nature when interacting with customers

 Build positive work relationships with customers to enhance the image and public perception of a company

 Good knowledge of Computer

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

• Respond to customer inquiries and provide assistance via phone, email, and live chat.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Educate customers on product features, services, and troubleshooting steps.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments or senior support staff.
• Identify opportunities to improve the customer experience.
• Contribute to building a knowledge base of common issues and solutions.
• Maintain a high level of customer satisfaction through professional and empathetic service.
• Adhere to company policies and procedures.
• Participate in team meetings and training sessions to enhance skills and knowledge.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage time effectively.
• Proficiency with CRM software and helpdesk systems.
• Adaptability to learn new products and processes quickly.
• Team player with a positive attitude.
• Familiarity with basic technical troubleshooting is a plus.

• Lead, train, and mentor a team of customer support representatives.
• Monitor team performance and provide regular feedback and coaching to enhance productivity and service quality.
• Handle escalated customer inquiries and complex issues, ensuring timely and satisfactory resolution.
• Develop and implement customer support policies and procedures to improve efficiency and customer experience.
• Analyze customer feedback and support metrics to identify areas for improvement and implement solutions.
• Ensure adherence to service level agreements (SLAs) and company standards.
• Collaborate with other departments to address customer concerns and improve products/services.
• Maintain a deep understanding of the company's products and services to provide accurate information.
• Manage the scheduling and workload of the support team.
• Contribute to the development of knowledge base articles and support documentation.
• Foster a positive and customer-centric team culture.

• Proven experience in a customer service or support role, with at least 3 years in a leadership or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to motivate and manage a team effectively.
• Strong organizational and time management skills.
• Proficiency in using various communication channels (phone, email, chat).
• Experience in developing and implementing customer service strategies.
• Ability to work under pressure and handle challenging customer interactions.
• High school diploma or equivalent; a degree in a related field is a plus.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction.
• Provide information about products, services, and company policies.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the relevant departments or supervisors.
• Maintain customer records and update account information.
• Identify and report trends in customer inquiries to management.
• Proactively seek solutions to common customer problems.
• Adhere to company service level agreements (SLAs).
• Contribute to team goals and initiatives.
• Provide feedback to improve customer service processes and product offerings.

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in using customer support software and CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• Patient, empathetic, and customer-focused attitude.
• Ability to multitask and manage multiple communication channels simultaneously.
• Adaptable to changing processes and customer needs.
• Comfortable working with technology and learning new software quickly.