161 Customer Service Representatives jobs in Nagpur

Company Overview

Bravura Solutions Limited (BSL) (ref: is a global supplier of professional services and highly specialized administration and management applications for superannuation & pension, life insurance, investment, private wealth & portfolio administration, transfer agency and STP financial messaging.

Bravura delivers to some of the world’s leading financial institutions located globally, and employs more than 1400 people, staffing 16 offices across Australia, New Zealand, Asia, United Kingdom, Europe and South Africa.

Job Purpose

The Sonata Application Support Consultant will be providing front line support for Bravura Solutions clients using the Sonata Administration Platform. In addition, the Sonata Support Consultant will have responsibility for managing the client issue lifecycle; the analysis, replication and testing of identified defects with a solution-oriented approach; and escalating requests to the appropriate development and consulting teams.

Key Responsibilities

• The analysis and resolution of issues raised by Clients including:
• Identification of faulty software and omissions in functionality (debugging code where necessary)
• Correction of data (Data Fix) where required on client databases
• Correction of problems caused by incorrect use of application functionality
• Correction of system configuration faults
• Actively responding to clients relating to service requests and product defects.
• Respond to client queries and incidents as per defined service level agreements.
• Routing defects, service requests or enhancements to the appropriate teams within Bravura as required.
• Ensuring severity, impact and risk of incidents is understood and escalate to management if required.
• Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed.
• Facilitate and attend client meetings to discuss incident management and support processes
• Look ways to optimize the IRT (Incident Response Time) with acceptable quality parameters.
• Assist junior team members with their stuck issues and act as a mentor.
• Work with SDMs and clients to facilitate issues requiring feedback.
• Review the SLAs on tickets assigned to ensure that a timely response is provided.
• Promote the Problem-Solving Techniques within the team and foster application of its use.
• Escalate capacity and capability issues to respective Squad Lead.
• In Leads absence, manage the Squad scrum and keep up-to-date status of issues assigned to team members. Help Squad members with any impediments and work as first point of escalation.

Key Skills:

Qualification & Experience

• B.E./B-Tech/MCA
• 8-11 years of experience
• A good understanding of best practice application development methodology, together with:
• An excellent working knowledge of SQL language
• Ability to develop basic application code using a modern object-based language
• Working knowledge of Microsoft Office
• A basic understanding of service delivery processes i.e.
• o Incident management
• o Problem management
• o Change and Configuration management
• Experience within a helpdesk/JIRA service desk environment.
• Knowledge of software development lifecycle.
• Experience in business analysis, consulting or system testing role.
• Experience in providing consultancy and support to clients.
• Whilst the role will be predominantly based in Gurgaon, the ability to travel between Bravura offices and Client sites may be required

Technical

• Excellent working knowledge of Core Java, including the Eclipse Development Platform
• Excellent working knowledge of popular Java frameworks such as Hibernate, JSP/JSF and web services.
• Troubleshooting and debugging capabilities/techniques
• Proven knowledge of databases, to include solid experience of SQL preferable on Oracle Database
• Good to have Java Certification
• Cloud exposure AWS or Azure

Personal

• Requirement of working in rotational shifts :General (8:00 to 4:30 PM), UK (2:30 PM – 11:30 PM) and occasionally night shift
• Excellent spoken English
• Excellent oral and written communication skills with the ability to distinguish between business and technical audiences
• Proven aptitude with regards to good customer service skills
• Ability to multi-task, prioritize workload and work under pressure
• Ability to work unsupervised, managing goals and deliverables
• Demonstrated Solution based problem solving skills
• Excellent team and interpersonal skills
• Prior knowledge of working on Application Support model will be a plus
• A knowledge of the financial service industry, preferably Wealth Management or Superannuation products will be a plus

About the Role:

We’re looking for a proactive and detail-oriented Account Executive to join our growing team. The ideal candidate must have 1–3 years of experience working in an advertising agency . You should be comfortable handling strategy, client servicing, and campaign execution across platforms.

Key Responsibilities:

• Act as the day-to-day contact for clients, ensuring clear communication and effective project management
• Brief and coordinate with internal teams – creative, strategy, digital, and production
• Assist in developing strategic campaign approaches based on client objectives
• Manage end-to-end campaign execution across digital and mainline channels
• Track deliverables, timelines, and ensure quality control before final delivery
• Prepare client presentations, campaign reports, and performance summaries
• Build and maintain strong relationships with clients, ensuring high satisfaction and repeat business

Requirements:

• 1–3 years of relevant experience in an advertising agency
• Proven experience in both digital and mainline advertising
• Exposure to campaign strategy, planning, and execution
• Excellent communication, presentation, and client servicing skills
• Strong organizational and multitasking abilities
• Proficiency in MS Office and familiarity with project management tools
• Bachelor’s degree in Marketing, Advertising, Communications, or a related field

About the Role:

We’re looking for a proactive and detail-oriented Account Executive to join our growing team. The ideal candidate must have 1–3 years of experience working in an advertising agency . You should be comfortable handling strategy, client servicing, and campaign execution across platforms.

Key Responsibilities:

• Act as the day-to-day contact for clients, ensuring clear communication and effective project management
• Brief and coordinate with internal teams – creative, strategy, digital, and production
• Assist in developing strategic campaign approaches based on client objectives
• Manage end-to-end campaign execution across digital and mainline channels
• Track deliverables, timelines, and ensure quality control before final delivery
• Prepare client presentations, campaign reports, and performance summaries
• Build and maintain strong relationships with clients, ensuring high satisfaction and repeat business

Requirements:

• 1–3 years of relevant experience in an advertising agency
• Proven experience in both digital and mainline advertising
• Exposure to campaign strategy, planning, and execution
• Excellent communication, presentation, and client servicing skills
• Strong organizational and multitasking abilities
• Proficiency in MS Office and familiarity with project management tools
• Bachelor’s degree in Marketing, Advertising, Communications, or a related field

Alliance Recruitment Agency is one of the leading global recruitment, staffing, and executive search companies. We operate through a network of worldwide teams, with specialists in recruitment for different industries. Our recruitment agency is everywhere you need us, with teams on four continents. We provide End - to End – Recruitments solutions partnering closely and working as an extended arm of our clients. We can build your talent pool exponentially, you have a ready source for fulfilling all your HR needs - “Alliance International”.to search for current and upcoming position openings. At Alliance, our team is continuously brainstorming new and creative ways to reach out to more of the right people in the right way.

Our centric approach to work is to provide you with the best talent. We understand your requirements and provide you with suitable candidates. We work closely with your organization to determine the exact qualifications and skills that you want in your candidates as well as interview candidates to ensure that their experience and needs match your job opening. We provide manpower after thoroughly understanding your organization's culture as well as nature. Our experts get involved actively in giving our clients the best out of their skills, knowledge and experience.

Location: Ahmedabad - WFO

Company Website: (alliancerecruitmentagency.com)(

Job Overview:

We are looking for a proactive, detail-oriented, and communication-savvy Client Service Executive to join our dynamic team. As a fresher, you will be trained to assist in managing client relationships, supporting recruitment processes, and ensuring seamless coordination between clients and internal teams.

Key Responsibilities:

Assist the client servicing team in managing day-to-day client communications

Coordinate with recruitment teams to understand and fulfill client requirements

Prepare and update job descriptions and candidate briefs based on client input

Schedule and confirm candidate interviews with clients

Maintain and update CRM tools and recruitment databases

Assist in creating client reports, presentations, and documentation

Ensure timely follow-ups with clients and candidates

Support in onboarding processes and client feedback management

Stay updated on industry trends and market developments

Company Overview

Bravura Solutions Limited (BSL) (ref: is a global supplier of professional services and highly specialized administration and management applications for superannuation & pension, life insurance, investment, private wealth & portfolio administration, transfer agency and STP financial messaging.

Bravura delivers to some of the world’s leading financial institutions located globally, and employs more than 1400 people, staffing 16 offices across Australia, New Zealand, Asia, United Kingdom, Europe and South Africa.

Job Purpose

The Sonata Application Support Consultant will be providing front line support for Bravura Solutions clients using the Sonata Administration Platform. In addition, the Sonata Support Consultant will have responsibility for managing the client issue lifecycle; the analysis, replication and testing of identified defects with a solution-oriented approach; and escalating requests to the appropriate development and consulting teams.

Key Responsibilities

• The analysis and resolution of issues raised by Clients including:
• Identification of faulty software and omissions in functionality (debugging code where necessary)
• Correction of data (Data Fix) where required on client databases
• Correction of problems caused by incorrect use of application functionality
• Correction of system configuration faults
• Actively responding to clients relating to service requests and product defects.
• Respond to client queries and incidents as per defined service level agreements.
• Routing defects, service requests or enhancements to the appropriate teams within Bravura as required.
• Ensuring severity, impact and risk of incidents is understood and escalate to management if required.
• Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed.
• Facilitate and attend client meetings to discuss incident management and support processes
• Look ways to optimize the IRT (Incident Response Time) with acceptable quality parameters.
• Assist junior team members with their stuck issues and act as a mentor.
• Work with SDMs and clients to facilitate issues requiring feedback.
• Review the SLAs on tickets assigned to ensure that a timely response is provided.
• Promote the Problem-Solving Techniques within the team and foster application of its use.
• Escalate capacity and capability issues to respective Squad Lead.
• In Leads absence, manage the Squad scrum and keep up-to-date status of issues assigned to team members. Help Squad members with any impediments and work as first point of escalation.

Key Skills:

Qualification & Experience

• B.E./B-Tech/MCA
• 8-11 years of experience
• A good understanding of best practice application development methodology, together with:
• An excellent working knowledge of SQL language
• Ability to develop basic application code using a modern object-based language
• Working knowledge of Microsoft Office
• A basic understanding of service delivery processes i.e.
• o Incident management
• o Problem management
• o Change and Configuration management
• Experience within a helpdesk/JIRA service desk environment.
• Knowledge of software development lifecycle.
• Experience in business analysis, consulting or system testing role.
• Experience in providing consultancy and support to clients.
• Whilst the role will be predominantly based in Gurgaon, the ability to travel between Bravura offices and Client sites may be required

Technical

• Excellent working knowledge of Core Java, including the Eclipse Development Platform
• Excellent working knowledge of popular Java frameworks such as Hibernate, JSP/JSF and web services.
• Troubleshooting and debugging capabilities/techniques
• Proven knowledge of databases, to include solid experience of SQL preferable on Oracle Database
• Good to have Java Certification
• Cloud exposure AWS or Azure

Personal

• Requirement of working in rotational shifts :General (8:00 to 4:30 PM), UK (2:30 PM – 11:30 PM) and occasionally night shift
• Excellent spoken English
• Excellent oral and written communication skills with the ability to distinguish between business and technical audiences
• Proven aptitude with regards to good customer service skills
• Ability to multi-task, prioritize workload and work under pressure
• Ability to work unsupervised, managing goals and deliverables
• Demonstrated Solution based problem solving skills
• Excellent team and interpersonal skills
• Prior knowledge of working on Application Support model will be a plus
• A knowledge of the financial service industry, preferably Wealth Management or Superannuation products will be a plus

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

Job Description:

 Make outbound calls to customers to interact with them

 Maintain a courteous and friendly nature when interacting with customers

 Build positive work relationships with customers to enhance the image and public perception of a company

 Good knowledge of Computer