571 Customer Service Representatives jobs in Sholinganallur

Company Description

Jollo Agency is a leading marketing agency that specializes in digital marketing, branding, video marketing, advertising, and media production. Established 5 years ago, Jollo Agency is committed to helping businesses achieve their goals through innovative marketing strategies. We offer comprehensive marketing solutions to a diverse clientele, including business owners, entrepreneurs, educational institutions, NGOs, and multinational corporations. Our clients trust us for our clear communication, ethical practices, and dedication to their success. We pride ourselves on exceptional customer service and a transparent business model.

Salary upto 25000/month

Role Description

This is a full-time on-site role located in Chennai for a Client Services Executive - Weddings. The Client Services Executive will be responsible for managing client relationships, ensuring customer satisfaction, and maintaining business relationships. Day-to-day tasks include attending meetings with clients, coordinating with internal teams to ensure project delivery, addressing client inquiries, and monitoring project progress. The executive will play a crucial role in ensuring that clients have a seamless experience from start to finish.

Qualifications

• Client Services, Client Relations, and Customer Satisfaction skills
• Business Relationship Management skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work on-site in Chennai
• Bachelor's degree in Business Administration, Marketing, or related field
• Experience in event management or wedding planning is a plus

Job Summary:

We are seeking a proactive and enthusiastic
Client Services Executive
-
Voice Process
to join our sales team. The role requires handling outbound and inbound client calls to generate leads, pitch event services, and schedule meetings for the Business Development or Client Servicing team. Ideal for candidates with experience in
BPO/telecalling/inside sales
who are looking to grow in a dynamic and creative industry.

Key Responsibilities:

• Make outbound calls to potential clients to introduce company services and generate business leads.
• Handle inbound inquiries, provide basic information, and qualify interest.
• Understand client requirements and schedule appointments with the sales team.
• Pitch tailored solutions for corporate events, exhibitions, trade shows, and brand activations.
• Maintain detailed records of call outcomes, client information, and follow-up actions in CRM.
• Follow up on leads generated from marketing campaigns, emails, or digital channels.
• Support in organizing meetings, demos, or consultations between clients and internal teams.
• Meet daily/weekly call and lead generation targets.

Required Skills & Qualifications:

• Bachelor's degree in any discipline.
• 3- 5 years of experience in
  voice process (telecalling/outbound/inbound/BPO)
  or inside sales.
• Excellent spoken communication and convincing skills in
  English, Tamil and English
• Basic understanding of sales pipelines, lead qualification, and CRM tools.
• Confident, energetic, and goal-oriented personality.
• Proficient in MS Office and comfortable working with online databases and spreadsheets.

Detailed Key Responsibilities:

1. Client Outreach & Cold Calling

• Initiate
  outbound calls
  to prospective corporate clients across industries to introduce the company's event management and exhibition services.
• Confidently
  engage with key decision-makers
  such as Marketing Heads, HR Leads, Admin Managers, and Brand Managers to understand their event-related needs.
• Deliver concise, customized
  pitches over the phone
  to highlight our capabilities in handling corporate events, trade shows, product launches, and brand activations.
• Maintain an organized and updated log of daily calls, client responses, objections, and follow-up timelines using the company CRM.

2. Lead Generation & Qualification

• Follow up on
  inbound inquiries and marketing-generated leads
  received through online campaigns, social media, and website forms.
• Use strategic questioning to
  qualify prospects
  based on their event requirements, timelines, budgets, and decision-making readiness.
• Route high-potential, warm leads to the Business Development or Client Servicing teams for further nurturing and conversion.
• Maintain a healthy
  lead funnel
  by continuously identifying, qualifying, and tracking prospects through consistent communication.

3. Email Marketing & Campaign Execution

• Support the marketing team by helping to
  plan and launch email campaigns
  focused on targeted industries, client segments, and seasonal event offerings.
• Personalize email content based on industry type, client behavior, or historical data to
  increase open and response rates
  .
• Craft engaging subject lines, short copy, and clear CTAs (calls to action) that are aligned with campaign objectives.
• Monitor campaign metrics like open rates, CTRs, bounce rates, and lead conversions, and suggest improvements for future campaigns.

4. Coordination & CRM Management

• Work closely with Business Development Managers and Marketing Executives to
  synchronize messaging, campaign timing, and outreach priorities
  .
• Ensure all communication touchpoints — whether by call, email, or follow-up — are
  accurately logged and updated
  in the company's CRM system.
• Keep client data organized, including contact history, requirements, feedback, and scheduled callbacks.
• Share timely updates on
  qualified leads, potential clients, and pending follow-ups
  with internal stakeholders to ensure smooth transitions.

Kindly share your resume at or WhatsApp it to

We are seeking an Intern - Client Servicing to join our advertising team. The ideal candidate will have a proven track record of managing and growing client relationships, along with experience in managing and leading account teams.

Responsibilities:

• Assist with the management of client accounts, ensuring successful campaign delivery and client satisfaction
• Work with cross-functional teams, including creative, media, and strategy, to develop and execute successful advertising campaigns
• Responsible for creating social media content calendars, social media reports and execute ORM on social media with the help of tools or natively
• Monitor and report on campaign performance, providing regular updates to clients
• Build and maintain strong client relationships through regular communication and strategic planning
• Assist with the development of proposals and presentations for new business opportunities

Requirements:

• Bachelor's degree in marketing, advertising, or a related field
• 0-1 years of experience in account management within an advertising agency
• Excellent communication and leadership skills
• Strong understanding of digital (primarily social media) and traditional advertising channels
• Ability to manage multiple projects and priorities simultaneously
• Ability to work in a fast-paced, deadline-driven environment
• Strong problem-solving and analytical skills

Hi all

(Relevent Candidates Can grab this Opportunity)

Immediate Hiring

Role - Digital Marketing Intern

Role - Client Service Intern

Education - MBA Fresher Graduates pursuing and passing out in 2025 and 2024 students.

Mandatory - Excellent English Communication Skills

STIPEND - 8 TO 10 K / Month

Internship Duration - 3 Months

Work Location - Chennai- Work from Office (Candidates from Chennai are Prefferred)

Share your CV at Call to check your querries)

Company Description

Ducima Analytics is a dedicated team of professionals with deep expertise in Analytics, aimed at empowering businesses to make informed decisions through data-driven insights. The company prides itself on being a comprehensive Analytics solution provider with experience across diverse domains and verticals. Ducima Analytics believes in offering more than just data transparency and visibility, enabling clients to go beyond their expectations. Located in Chennai, the company provides scalable insights and powerful solutions to meet business requirements.

Role Description

This is an internship role for a Client Services Intern. The intern will be responsible for assisting the Client Services team in managing client communications, ensuring customer satisfaction, and providing exceptional customer service. The role also involves supporting finance-related tasks and contributing to the development of customer service strategies. This position is an on-site role located in Chennai.

Qualifications

• Client Services and Customer Service skills
• Strong Communication and Customer Satisfaction skills
• Basic understanding of Finance
• Excellent problem-solving and organizational skills
• Ability to work collaboratively in a team environment
• Proficiency in Microsoft Office Suite
• Currently pursuing or recently completed a degree in Business, Finance, or a related field

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Director Client Services to join our Customer Care team within our Customer Success division. Your job will be to execute on the Customer Care strategy by driving accountability through KPIs for customers as well as agent level, partner with peers to drive standardized training and QA, and partner with CX Transformation leader to execute the reimagined E2E processes across ops.

But enough about us, let’s talk about you.

You are highly skilled professional with a depth of industry knowledge. You have well-developed inspirational leadership skills and extensive experience partnering with stakeholders to drive strategic initiatives and team execution. You excel at using data, process, and effective communication to influence outcomes and ensure accountability for yourself, your stakeholders, and your team. Your interpersonal skills and ability to influence others helps you to drive vision, team performance, customer impact and business metrics. You are self-motivated and able to creatively solve for business challenges and opportunities autonomously, even when clear next steps are not obvious.

The Team:  

Our Chennai based Customer Care team supports customers by addressing issues across our suite of products via multiple channels available to them (including but not limited to call, case, and chat). This includes singular inbound/outbound interactions as well as multi-case engagements. This role will report directly to the Executive Director of Client Services.

Job Responsibilities 

· Support direct reports to manage day-to-day operations and performance of the team

· Support Customer Care organization in achieving shared goals

· Drive CI/Process Improvement programs that reduce intake volume and drive proactive reporting/self-service in partnership with Director of Processes and Projects.

· Partner with Director of Omnichannels to deploy appropriate self-service programs and enhancements and track volume and reason-codes

Typical Qualifications 

· 10+ years of experience in customer issue resolution

· 2-5 years in managing in Omnichannel environment (voice, chat, web)

· Deep understanding of contact center technologies and Workforce Management

· Salesforce experience preferred

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. 

Learn more about our culture and benefits here: athenahealth.com/careers

Pls go through the job details mentioned below and if interested pls share updated resume to

Designation : Trainee Client Service Executive (Night Shift - Voice Process)

Job Location : Tidel Park in Taramani or Premises in Perungudi (Next to Perungudi EB office), Chennai

Job Roles :

Work in teams that process medical billing transactions and strive to achieve team goal In some cases

To make calls to insurance companies or to the client to follow up on unpaid claims.

Absorb all business rules provided by the customer and process transactions with a high standard of accuracy and within the stipulated turnaround time

To call to patients on behalf of doctor's office

Desired Candidate profile :

• Should be Willing to work in Night shift (5.30 PM to 2.30 or later)
• Should be willing to join immediately for work from office mode
• Any degree is mandatory (From 2022 passed out onwards only )
• Excellent English communication skills (Written and oral) is mandatory
• Should possess good typing skills and good knowledge in MS office(Excel Knowledge mandatory)
• Should be willing to work for Minimum 1 year.
• Food facility is available for all night shift employees
• Cab Drop facility (One way) will be provided only for female candidates residing in nearby areas. No cab facility for male candidates.
• Salary : Rs.17,750 as CTC per month + Retention Bonus
• Salary for Candidates with prior experience in Medical Billing Company will be considered as per industry standards.

For queries or clarifications pls email to

Pls ignore if already attended interview at SCIO/ SCYO within the past 2 months

Both male and female candidates can apply.

Freshers or experienced in other field with excellent English communication skills can apply(From 2022 passed out onwards only).

Job Types: Full-time, Fresher

Pay: ₹14, ₹17,750.00 per month

Benefits:

• Leave encashment
• Provident Fund

Work Location: In person

P2,C3,TSTS

Key Responsibilities:

Architect end-to-end Pega solutions ensuring scalability, modularity, and reuse

Define class structure, case lifecycle, data model, and integrations

Conduct design reviews and ensure compliance with guardrails

Provide technical leadership and mentoring to CSSAs and junior developers

Lead system performance tuning, quality assurance, and security compliance

Drive solution design alignment with enterprise architecture standards

Ideal Background:

5+ years of Pega platforms experience.

Hands-on experience in new Pega Capabilities

10+ years of total experience

Must-Have Skills:

Pega Certified Lead System Architect (CLSA)

Responsible for architecting and designing business applications using Pega frameworks.

Provides architecture and design guidance to project teams developing BPM/BRE solutions using Pega.

Demonstrates an advanced knowledge of the Pega Architecture, design and implementation features

Highly skilled and innovative Pega Lead Systems Architect who can execute advanced solutions.

Ability to improve Pega code quality through various methods

Provide thought-leadership to regularly generate and incubate new concepts across business and technical project dimensions solving complex business requirements

Experience in implementing Case Management solutions, Pega job schedulers, Queue processors & Data Pages

Provide consultation and training to System architects

Nice-to-Have Skills:

Demonstrated knowledge of industry standard project delivery frameworks including Agile, Scrum and waterfall

Bring creative and fresh perspectives to solve critical challenges, foster a culture of innovation within the team by encouraging new ideas, tools and methodologies.

End to end experience defining solutions, design and implementation in Consumer organization.

Provide thought-leadership to client across business and technical project dimensions solving complex business requirements

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.