94 Customer Service Representatives jobs in Sholinganallur

We are seeking a highly skilled and experienced Customer Service Representative to join our team. The successful candidate will have a strong background in the broking industry, with 3-5 years of broking experience providing exceptional customer service to clients. The ideal candidate will be fluent in multiple languages, including (Hindi). As a key member of our customer service team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner, while maintaining a high level of customer satisfaction and loyalty.

Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner, both verbally and in writing
• Provide accurate and timely information to customers regarding products and services offered by our company
• Identify and escalate complex customer issues to senior management or other relevant teams as needed
• Develop and maintain relationships with customers to increase customer satisfaction and loyalty
• Maintain accurate records of customer interactions and communications
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Stay up to date with industry developments and market trends to provide expert-level knowledge to customers
• Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time.

Requirements:

• 3-5 years of experience in the broking industry, preferably in a customer-facing role
• Fluency in multiple languages, including
• Strong communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams
• Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Proficiency in MS Office, particularly Excel and Word
• Strong attention to detail and organizational skills, with the ability to maintain accurate records and follow up on tasks.

Preferred Qualifications:

• Bachelor's degree in business administration, Marketing, or related field
• Experience with CRM software.
• Knowledge of industry-specific regulations and compliance requirements
• NISM/SORM Certification

We’re Hiring! Business Development Executive (Intern)

Are you a go-getter who loves connecting with people and driving growth?

Join our dynamic team as a Business Development Intern and kickstart your career in sales and client relations!

Role: Business Development Executive (Intern)

Work Type: Work From Home

Duration: 6 Months Internship

Stipend: ₹12,000/month

Full-Time Opportunity: Post-assessment offer at ₹0,000–₹2 00/month + performance-based incentives

What We’re Looking For:

Fresh graduates or interns eager to build a career in business development.

Strong communication skills in English (multi-lingual is a plus).

Excellent convincing and interpersonal skills.

Vibrant, hardworking, and extroverted personality.

Must have a proper WFH setup – laptop, mobile phone, and a stable internet connection.

Work Schedule:

6 days a week (11 AM – 8 PM)

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.

Essential Job Functions:

• Works with users of shipping automation software to diagnose issues and provide solutions
• Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
• Escalates more complex issues to subject matter experts as needed
• Identifies common problems and documents best practices
• Provides incident management
• Provides basic user training as needed
• Ensures support SLAs are met for Level 1 to Level 3 issues
• Acts as systems expert for enterprise application systems
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills/Abilities:

• Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
• Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
• Ability to take ownership of moderate issues/assignments and follow through to completion
• Demonstrates aptitude to prioritize and handle multiple issues simultaneously
• Effective oral and written communication skills
• Strong analytical skills
• Strong attention to detail and accuracy
• Ability to work independently in a dynamic paced logistics/forwarding environment
• Ability to function and contribute in team environment
• Effective time management and project management skills
• Must be willing to work flexible hours
• Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
• Knowledge of Java tools, iReport tools and SQL Scripting.

Education and Experience:

• 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.

Certifications and Licenses:

• Professional certification may be required in some areas.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

ROLES & RESPONSIBILITIES:

 To understand / analyze the nature of all channel Transactions reported by the customers at NCRP.

 To Outcall the customers for the transactions reported at National Cyber-Crime Reporting Portal (NCRP).

 To ensure that the data entry in FRS is captured as per the voice of the customer.

 Post ascertaining the right party, caller will disclose the principle reason for the call soon after the introduction.

 To understand the rightness of the transaction executed in the account across all the channels.

 To ensure that the conversation of the customer is understood and documented appropriately across all platforms such as Dialler / TT and the FRM portals / Excel.

 To amicably handle the customer.

 To use appropriate rebuttals while on call.

 Caller to understand the Telephone Etiquette while on calls, a) Be Proactive, answer the call before customer could voice out b) Listen and then Respond to calls c) Use Language which is known to customer or else to dispose the call as Language barrier d) Ensure every call ends with a WOW e) Ensure the Voice tone is structured f) Not to abruptly disconnect the call before customer could hung up g) Never use un-parliamentary words on calls. f) Never force a customer to avail a product / service g) Maintain Professionalism while on calls, never be rude or abusive even in case the customers voice tone is high h) Never react negatively on calls.

 To ensure all compliance metrics are strictly adhered without any deviation.

 To meet the set target. 

Direct Walk in Interview - Us Voice process (Contract to Hire)

Customer Experience Executive (US Shift)

Core Duties and Responsibilities

• Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
• Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
• Respond to basic queries referring to senior colleagues where appropriate.
• Contribute to the completion of the teams workload.
• Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
• Undertake duties at a similar level as required.
• Ensure compliance with Equiniti's procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
• Always to undertake the duties of this role in accordance with the requirements of the company's Regulators.
• Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
• Ensure that all work is undertaken within the quality system.
• Ensure that work and ethics comply with all security arrangements both physical and information.

Competencies and Experience

The candidate should demonstrate the following experience, skills and behaviours:

• Excellent communication skills; Strong phone and verbal communication skills along with active listening
• Proven experience in a customer support role
• Meeting targets for accuracy, quality, volume and agreed service levels
• Familiarity with CRM systems and practices
• Basic understanding of data protection principles and knowledge in AML
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Adherence to procedures and regulations.
• Demonstrate willingness to contribute to team beyond own immediate tasks

Eligibility Criteria

Minimum 1 year experience in Customer Support Voice

Experience up to 1-5 years only

Relieving documents mandatory

Walk in Date - 15-Oct-25 to 24-Oct-25

Time - 02:00 PM to 04:00 PM

Venue

Equiniti India Pvt Ltd

Address: Block 10, 8th floor, DLF IT Park1/124, Mt Poonamalle High Road , RamapuramChennai, Tamil Nadu

Note : This role is US Night shit (6 months Contractual role)

Greetings from Teleperformance!

Hiring for Customer Service - Voice Process - Day Shift - Banking Process

Looking for immediate joiners

On Role: Customer Service associate - Handling the banking related queries of the customers via calls

Freshers & experienced can apply

Mandatory: Speaking in Good English + Hindi

Qualification: Any Degree (UG & PG) can apply

Day Shifts only

6 days working

Salary for both Freshers & experienced - 25K CTC + Attractive Incentives

Work Location: Ambit IT Park, Ambattur, Chennai.

IF YOU ARE INTERESTED IN THIS JOB PLEASE SEND YOUR RESUME IN WHATSAPP HR SUNDARI

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, including technical problems and service requests.
• Guide customers through product features and functionalities.
• Escalate complex issues to appropriate teams or management when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify opportunities to improve customer satisfaction and service processes.
• Process service requests, returns, and cancellations efficiently.
• Collaborate with team members to share knowledge and best practices.
• Adhere to company service standards and performance metrics.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience (1-3 years) in a customer support or customer service role.
• Excellent verbal and written communication skills in English and Tamil.
• Strong active listening and empathy skills.
• Proficiency in using computers, common software, and CRM systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and a positive attitude when handling difficult customer situations.
• A strong desire to help customers and provide excellent service.
• Ability to work independently and as part of a team.