4,301 Customer Service Roles jobs in India

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold, Laboratory Setting, Office, Various outside weather conditions
**Job Description**
**Summary**
+ Responsible for performing the routine/preventive maintenance, servicing, and breakdown repairs on HPLC /IC instruments in North India.
+ Support the HPLC/IC new installation commissioning, and field solving at customer sites and to provide remote support to the clients as needed.
+ Delivering demonstrations to ensure the customers are educated on safe and effective equipment use.
+ Provide complete detailed service reports on a regular basis as soon as service visits are completed.
+ Understanding customer needs and concerns, Providing a high level of customer service. Ensure that customers receive first class service and support in line with service agreements.
+ Perform to designated goals of turn-around-time, response time, repair rate and customer expectations.
+ Actively support to achieving the CAS and business goals.
+ Take ownership for customer satisfaction for services performed.
+ Work in accordance to all relevant certification, regulatory requirements and safety norms by company and customers at site.
+ Travel as per advise by the reporting manager to provide customer service.
**Education:**
+ Bachelor's degree in Instrumentation, Electronics field.
**Years of Experience:**
+ More than 2 years working experience handling the same field equipment's services.
**Knowledge, Skills, Abilities:**
+ Liquid chromatography & Ion chromatography hands on experience in relevant Industries & Processes.
+ To maintain a professional and positive approach whilst being committed to things we value of integrity, intensity, innovation and involvement. Including:
+ Exceeding customer service level expectations (external & internal)
+ Working to agreed target days, A focus to finding solutions.
+ Working within quality and company policy guidelines, Maintaining a professional appearance at all times
**Competency:**
+ Effective interpersonal, communication and listening skills., problem solving, customer centric approach
+ Handling the complicated situations
+ Experienced in Microsoft applications including Microsoft office.
Strong analytical skills, Interpersonal skills with an ability to handle time efficiently and meet agreed timelines
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
The Director, Customer Care role at Thermo Fisher Scientific Inc. presents an outstanding chance to coordinate and develop our Customer Service operations in India. In this pivotal position, you will lead all aspects of operations, customer care, and workforce management, ensuring an outstanding customer experience. This role is crucial in driving happiness and operational efficiency through strategic leadership and collaboration with our senior leadership team.
**Responsibilities:**
+ Build, recruit, and direct a high-performing team of managers, supervisors, team leads, and team members to support our vision and mission.
+ Formulate and put into effect plans for Customer Engagement and implementation.
+ Lead and support employees to ensure balanced goals are achieved across employee, customer, financial, and regulatory objectives.
+ Spearhead change initiatives in Bangalore, India, focusing on optimizing regional structure and growth.
+ Identify revenue opportunities and partner with divisional sales leads on growth strategies.
+ Lead regional integration initiatives, building scalable solutions for future growth.
+ Establish and implement performance standards and metrics to achieve operational results and meet Service Level Agreement (SLA) targets.
+ Assess and enhance business processes and workflows to increase efficiency and effectiveness.
+ Understand key market trends and implement initiatives to build a world-class customer care function.
+ Analyze and suggest efficient technology solutions with the operations team.
+ Communicate changes in processes, policies, practices, or procedures clearly and expediently.
+ Handle critical issues and challenging customer situations, ensuring effective use of business systems and technology.
+ Benchmark customer care operations against competitors and industry leaders.
+ Collaborate with information technology to deploy systems-related projects.
+ Establish and roll out tactics to boost customer interactions, elevating happiness and operational efficiency.
+ Foster an environment of continuous improvement through analytics, feedback, idea generation, benchmarking, and training.
+ Promote and maintain a safe and high-quality work environment for employees.
**Minimum Qualifications:**
+ Bachelor's degree in a business-related field or equivalent experience.
+ Proven experience in leading customer service organizations at a senior management level.
+ Extensive background in nurturing leadership skills in a Customer Care setting.
+ Validated skill in handling large teams, over 150 members.
+ Proficient in English (verbal and written).
+ Ability to travel regionally and internationally.
+ Proficiency in crafting and implementing customer engagement plans through different communication platforms.
+ Demonstrated history of achieving balanced business goals.
+ Ability to plan work and operate with high autonomy.
+ Experience collaborating with support partners and leading budgets.
+ Experience leading large-scale operational changes.
+ Proficient in crafting and implementing business continuity and emergency plans.
+ Skilled in leading teams in both onsite and hybrid setups.
+ Willingness to work in the Eastern Time zone (night shift in India).
+ Amenable to working onsite.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
**About Thermo Fisher Scientific**
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
**About Chromatography & Mass Spectrometry Division!**
From sample to knowledge to results, the Chromatography and Mass Spectrometry business develops and manufactures innovative chromatography and mass spectrometry instruments, consumables, and software solutions for customers working in the analytical sciences (routine testing markets) and scientific research. Our complete workflow solutions enable productivity and efficiency for customers performing food and beverage testing and manufacturing, environmental and industrial testing, biopharma QA/QC, toxicology, and anti-doping. For scientific research customers, our products support a range of focus areas, including proteomics, metabolomics, drug discovery and clinical research.
**Roles and Responsibilities:**
-Support Thermo Fisher customers through technical service, installation, training and repair of specialized analytical equipment like HPLC, CAD( Aerosol detector)
-Undertake product installation on client premises and demonstrate the features related to 21 CFR compliance.
-Provide training and technical advice on instrument use, both in person and by phone by sharing Dos and Don'ts for optimum performance of the instrument.
-Investigate faults arising from operation or utilization of instrument, resolve problems or suggest solutions or arrange for repairs to be made.
- Work independently as part of a service team for HPLC products, dedicated to the CMD division.
- Carry out annual preventive maintenance on equipment, promoting timely replacement of PM kits and consumables.
-Accurately document service activities in the field by drafting service and technical reports.
- Communicate effectively internally with field application engineers, Technical support managers, service managers, sales engineers, etc.
- Actively participate in continuous improvement projects to enhance service quality and efficiency.
- Responsible for individual and regional KPIs such as Response time, Down time, CAS etc.
.- Role requires extensive travelling within the territory and may call for travel outside territory if need arises
**Knowledge, Skills, abilities**
- Bachelor of Technology / Engineering in Electronics
- Minimum 3 to 6 yrs experience in analytical instrument like HPLC
- Excellent interpersonal skills (oral and written).
-Interpersonal skills suitable for a people oriented job, requiring interactions with people both inside and outside the organization.
- Ability to prioritize service requests and communicate effectively with customers.
- Self-motivated and demonstrate proactive approach.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared **values** and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express
**Go above and beyond at a company that sets the standard for customer-first service.**
As Banking Servicing Network we aspire to be the industry benchmark for operational excellence and innovation in banking - delivering seamless, secure and sustainable financial services that elevate the customer experience and power the growth of the company's largest funding source. To this end, as a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day - from onboarding a Banking customer to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.
**How will you make an impact in this role?**
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
+ Banking chat customer care professional focus on Customer First Resolution, owning and solving the customers inquiry
+ Ensuring we resolve customer queries/issues to the best of our ability
+ Ability to comprehend & respond to all customer queries with immediate resolution to ensure customer satisfaction
+ Deliver on Employees, Customer and Shareholder metrics as per goals
+ Adherence to Quality and Compliance guidelines
+ Communicates Effectively and have ability to recognize tone and mood of customer through written communication
+ Adaptable & customer centric approach to situations. Deliver superior service through personalization/ empathy in communication
+ End to end customer service via chat servicing
+ Ability to Address 2-3 conversations simultaneously
**Minimum Qualifications**
+ Graduate and Above
**Preferred Qualifications**
+ Chat Experience of one year or above preferred
+ Graduates in any discipline
+ Must be flexible to work in 24x7 environment
+ Strong interpersonal, communication & writing skills accompanied by quick comprehension & clear articulation
+ Adaptable to change and demonstrated ability to work effectively in a team.
+ Ability to take independent decision & meet stringent deadlines
+ Typing Speed - 25- 35 Words/Minute
+ Quick navigation ability, Web savvy, basic troubleshooting knowledge and multitasking ability (ability to toggle between screens/tools)
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Provide Superior Customer Experience to Small Business Card Members who use American Express for several exclusive benefits and services
+ We not only service, but we also indulge in value generation to maximize spending by identifying the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
+ Resolve all Customer Queries and Follow Established Procedures as Appropriate
+ Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members
+ Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
+ Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
+ 24/7 & Rotational shifts including night shifts
+ Hybrid environment
**Minimum Qualifications:**
+ Minimum 1 year of meaningful experience in customer service
+ Excellent Verbal Communication
+ Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
+ Strong interpersonal, communication and listening skills
+ Demonstrated Dependability/Self Motivating Skills. Change Management Ability
+ Demonstrated Ability to Work effectively within a Team Environment as well as independently
+ Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
+ Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.
**How you create impact**
Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.
+ To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.
+ To own, monitor + drive all sales activities.
+ To ensure best-in-class customer onboarding.
+ To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
+ To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
+ To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
+ To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.
+ To ensure delivery against all financial targets + strategic objectives of your CCL.
**What we would like you to bring**
+ 5-7 years of experience in customer care, logistics, or operations, with 2-3 years in a leadership role.
+ Strong knowledge of freight forwarding and air logistics.
+ Excellent communication and teamwork skills.
+ Proven ability to drive customer satisfaction, retention, and reactivation.
+ Experience in managing sales activities within a customer service environment.
+ Skilled in customer complaint resolution and service recovery.
+ Strong analytical and continuous improvement capabilities.
+ Accuracy in managing customer data and reporting, especially for SME customers.
+ Proficient in using CRM systems and customer service tools.
+ Bachelor's degree in Business, Logistics, Supply Chain, or a related field (preferred).
**What's in it for you**
+ Join a global logistics leader with strong industry reputation.
+ Grow your career with training and internal advancement.
+ Lead and make an impact in a high-visibility role.
+ Work with modern tools in a digital-first environment.
+ Be part of a supportive, team-oriented culture.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

About Us

Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.

Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.

What You’ll Be Doing:

For this role, you’ll handle customer calls, monitor service requests, prepare reports, and coordinate with dealers to ensure smooth operations.

• Customer Call Handling & Escalation – Be the first point of contact and ensure every issue is addressed with care and urgency.
• Monitoring Open Calls – Track service calls and escalate delays due to parts unavailability.
• MIS Reporting – Prepare insightful reports on parts and service performance.
• Dealer Correspondence – Communicate clearly and professionally with dealers to resolve issues.
• Outstanding Follow-Up – Stay on top of every open item until it’s resolved — no loose ends!

What You Bring:

• Bachelor of Mass Communications with strong proficiency in English and Microsoft Excel
• Minimum 2 year of experience in customer service or support roles

JOB FUNCTIONS AND RESPONSIBILITIES

• Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
• Logs all borrower contacts into the loan servicing system
• Offer long term resolutions to customers to resolve delinquency
• Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
• Required to make the prescribed number of contacts during the daily work schedule
• Familiar with the customer relations functions and the services offered
• Perform miscellaneous job-related duties as assigned by the department manager

EDUCATION / EXPERIENCE

• This position requires strong customer service skills
• Must be fluent in English
• Overall knowledge and experience in mortgage loan servicing desirable but not required
• Graduate degree is preferred
• Undergraduates must have at least 6 months call center experience

WORK SCHEDULE OR TRAVEL REQUIREMENTS

• Must be willing to work in US timings
• Shifts and Schedules: Our call center hours of operation are Monday – Friday 8:00am – 9:00pm EST, and on Saturdays 8:00am – 5:00pm EST, shifts will fall into those timeframes.
• Associate must have stable internet connect (>50 MBS speed) while schedule to work from home and must be resided at the base location (Office site) all the time while working from home.
• Currently on hybrid business model where employees will be scheduled to work from office and or at time work from home.
• Associated will be required to work from office for Training and initial production days till they start meeting production / performance numbers consistently - minimum 6 months
• Associate must be flexible as scheduled shift changes and skill set may be changed from Customer service to Customer resolutions and vice versa because of business needs.