6,439 Customer Service Roles jobs in India

Job Title: Executive – Call Center

  Location: Whitefield, Bangalore

  Experience: 1–5 Years (International Voice Process Preferred)

  Industry: Healthcare

  Shift: Rotational

  Job Summary

We are seeking a motivated and detail-oriented Call Center Executive to join our dynamic healthcare team. The ideal candidate will have excellent communication skills, prior experience in an international voice process, and a passion for providing outstanding support to clients and internal teams.

    Key Responsibilities

• Handle large volumes of inbound and outbound calls with efficiency and professionalism.
  
• Understand client requirements and provide accurate, timely responses.
  
• Maintain a courteous, helpful attitude to ensure a positive client experience .
  
• Route calls to relevant departments and escalate issues as needed.
  
• Document call details as per SOPs and follow up when necessary.
  
• Monitor and respond to emails in a timely and professional manner.
  
• Coordinate and communicate effectively with internal teams.
  
• Work across multiple internal software platforms to manage tasks.
  
• Identify and escalate priority or technical issues to relevant teams.
  
• Maintain adaptability in a fast-paced and evolving environment .
  

    Requirements & Qualifications

• Excellent verbal and written communication skills in English.
  
• 1–5 years of experience in a voice-based customer service role (International process preferred).
  
• Strong listening skills and a high attention to detail.
  
• Basic proficiency in MS Office and IT tools.
  
• Ability to work independently and collaboratively.
  
• Customer-first mindset with a high level of professionalism.
  
• Willingness to work in rotational shifts, including weekends and night shifts .
  
• Background in Home Science is an added advantage.
  
• Familiarity with customer service principles and basic IT issue handling .
  

  To Apply: Send your CV to

Company Overview

GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.

From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.

We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.

Role Overview:

We are seeking an experienced Call Center Manager to scale a high-performing, sales-driven call center (200–300 seat capacity). The ideal candidate will have hands-on experience managing large call centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset. You should be comfortable making decisions with limited data and working closely with business, tech, and product teams in a high-growth start-up environment.

Key Responsibilities:

• Manage, scale, or build call center operations from the ground up – including hiring, training, and process design
• Own all operational KPIs: contact rate, conversion rate, talk time, wait time, AHT, adherence, agent productivity, etc.
• Optimize dialer configurations, call routing , and lead assignment logic to maximize efficiency
• Work with tech/product teams to integrate call center software with CRM, lead management systems, etc.
• Drive agent performance and engagement through structured coaching, feedback, and incentive programs
• Establish quality monitoring and performance review mechanisms
• Design SOPs and escalation matrices to ensure seamless functioning across shifts
• Take ownership of SLA adherence, compliance, and call center hygiene
• Run experiments and make fast decisions, even with incomplete data
• Align the call center strategy with broader sales and revenue goals

Required Qualifications:

• 5–10 years of experience managing mid to large-scale (200–300 seat) sales-driven call centers
• Experience with dialers (e.g., TATA Tele, Ameyo, Exotel, Ozonetel, etc.), including configuration, call flows, pacing strategies
• Strong understanding of call center KPIs and agent management principles
• High comfort with analytics and dashboards to drive decisions (Excel, Google Sheets, BI tools)
• Experience working in a fast-paced, high-growth environment (start-up or tech-driven enterprise preferred)
• Excellent communication, team management, and conflict resolution skills
• Ability to make quick, data-backed, or instinctive decisions under ambiguity

Nice to Have (Optional):

• Experience building a call center from scratch (infra + people + process)
• Familiarity with CRM platforms and call center APIs
• Exposure to inside sales or tele-sales revenue targets
• Past experience with vendor management (BPOs or external call centers)

Venture Smarter was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy. United by core values of innovation, integrity, and impact, we offer a 360-degree suite of solutions tailored to each client's needs. Over the years, we've successfully guided businesses through growth, market transitions, and legal complexities. As we look to the future, we're excited to continue being the catalyst that propels businesses to new heights. Join us in venturing smarter. Our mission is to be the driving force behind your business success. We offer specialized consultancy services that address your legal and business challenges, propelling you towards a future of limitless opportunities. By integrating innovation, integrity, and impact into our approach, we create tailored solutions that not only solve immediate issues but also position you for long-term growth. We're not just consultants; we're your partners in navigating the complex landscape of business evolution.

The Role

Company: Venture Smarter

Location: Work from Home

Salary: $2,500 per month

Job Description:

Venture Smarter seeks dynamic and reliable Call Center Agents to join our growing team. As a Call Center Agent, you will assist customers with inquiries, troubleshoot issues, and provide exceptional service. This remote position allows you to work from the comfort of your home.

Key Responsibilities:

• Handle inbound and outbound calls from customers
• Provide accurate information about products and services
• Resolve customer inquiries, complaints, and issues in a timely and professional manner
• Update customer records in the database
• Maintain high customer satisfaction levels by offering friendly, efficient service
• Achieve personal and team targets related to call handling, response times, and quality assurance

Benefits:

• Competitive monthly salary of $2,500
• Work-from-home flexibility
• Opportunities for career growth within the company
• Health insurance and other employee benefits
• Paid training

Ideal Profile

Requirements:

• High school diploma or equivalent (Bachelor’s degree is a plus)
• Previous customer service or call center experience preferred, but not required
• Strong communication and problem-solving skills
• Ability to work independently and manage time effectively
• Reliable internet connection and a quiet workspace at home
• Flexibility to work in shifts (including evenings and weekends)

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Flexible working options
• Fantastic work culture

Magicbricks is Times of India Company

We have free meals + Medical Insurance Excellent incentive earning policy + subsidized higher education benefits.

We are looking for immediate hiring for the following positions;

Call Center Executives, we call them "Agents or Account Managers" - 30 positions are open

Call Center Executive - Max. upto 4.8 L per annum

For all the positions the common attributes are:

1. Experience in inside sales (Tele-Calling sales in call centers) Out Bound sales process.

2. B2C sales

3. Candidates from companies like No Broker, Square Yards, Unacademy, Byjus, Vedantu, Medibuddy etc are preferred but any other company where it is B2C inside sales will also do.

4. Candidates from industry like Ed Tech and Real Estate, are preferred but any other company where it is B2C inside sales will also do.

Soft Skills:

1. Aggressive

2. Excellent English Communication skills

3. Confident

4. Presentable

Years of Experience:

Call Center Executives- Min 1 year of inside sales B2C sales experience

In this process, we have 6 days working

No night shifts, so you can tab people from international call centers also who do not want to do night shifts.

Saturdays - Sundays are working

Offs are assigned either on a Monday or on a Tuesday.

Office Location- Manyata Tech Park, Bangalore.