15,650 Customer Service Supervisor jobs in India

Company Description

TAJ lifestyle center is a multi-purpose shopping complex that aims to transform the shopping, dining, and entertainment experience in Jordan. The center boasts over 190 of the finest outlets spread across 150,000 sqm of indoor and outdoor space, promising a unique and comprehensive experience for visitors.

Role Description

This is a full-time on-site role for a Customer Service Supervisor located in Malihabad. The Customer Service Supervisor will be responsible for overseeing the daily operations of the customer service team, ensuring high-quality service delivery, resolving customer complaints, training and mentoring staff, and maintaining performance metrics. The role requires excellent communication and leadership skills to foster a positive and efficient working environment.

Qualifications

• Experience in customer service, including handling customer complaints and queries
• Proficiency in training, mentoring, and supervising customer service staff
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Problem-solving skills and attention to detail
• Familiarity with customer service performance metrics and reporting
• Bachelor's degree in Business Administration, Management, or related field
• Experience in the retail or shopping mall industry is a plus

• Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.
• Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement.
• Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.
• Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change.
• Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality.
• Career Development: Offer opportunities for team growth and development, preparing them for future career advancements.
• Cross-Functional Collaboration: Work seamlessly with internal partners in different BU's, engineering, planning, and sales to ensure comprehensive customer support.

• Experience in a shared service environment.
• Stake Holder management experience
• Track record of successful change management in Customer Care.
• Leadership experience in large, multi-layered teams.
• 8 + years in multinational Customer Care operations, with at least 5 years in a relevant role.
• Effective collaboration across all organizational levels.
• Industry-specific experience is advantageous.
• Exceptional communication skills.

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS.

• Customer Service Supervisor is someone who trains, oversees and leads customer service employees. In order to attract a Customer Service Supervisor that best matches your needs, it is very important to write a clear and precise Customer Service Supervisor job description. Customer Service Supervisor job description We are looking for a motivated and enthusiastic Customer Service Supervisor to join our team As a Customer Service Supervisor, you will be responsible for managing and overseeing our customer service team. Customer Service Supervisor duties and responsibilities Assisting customer service staff in managing customer inquiries and complaints Hiring new customer service employees Training customer service staff Delegating tasks Monitoring performance of customer service staff Conducting performance reviews Organizing work schedule Developing standard work procedures Collecting data and preparing reports Customer Service Supervisor requirements and qualifications Minimum of a High School Diploma Minimum of X years of experience in customer service Excellent verbal and written communication skills Strong interpersonal skills Strong computer skills Excellent customer service skills Strong analytical and analyzing skills Ability to adapt Strong organizational skills Ability to prioritize tasks Ability to work independently Ability to work as part of a team Excellent multitasking skills Strong leadership skills Strong problem-solving skills Strong planning skills Ability to work under pressure and meet deadlines Excellent time management skills Ability to work in a fast-paced environment Flexibility to work shifts Ability to motivate others
• Tamil candidates only

Job Type: Full-time

Pay: ₹8, ₹21,190.73 per month

Benefits:

• Food provided

Work Location: In person

• Supervise, coach, and motivate a team of remote customer service representatives.
• Handle and resolve complex customer inquiries and complaints, escalating when necessary.
• Develop and implement customer service policies and procedures to enhance satisfaction.
• Monitor team performance metrics and provide regular feedback and training.
• Analyze customer feedback and service data to identify areas for improvement.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Train new team members on product knowledge, service protocols, and communication skills.
• Collaborate with other departments to address customer needs and improve product/service offerings.
• Maintain up-to-date knowledge of products, services, and company policies.
• Foster a positive and collaborative remote team culture.

• Candidate should have 2 to 4 years experience in Retail business.
• Experience in Food & FMCG is preferred
• Timely opening of store and Adherence to all processes
• Avoiding Stock outs and loss prevention
• Smooth Store Operations
• Asset Maintenance
• Regular interaction with customers through formal and informal channels to understand the needs and provide feedback to merchants on assortment, availability and pricing
• Space management
• Drive manpower productivity by ensuring that the store has the optimum number of staff to achieve the desired results
• Continuously monitor and review processes that are important to control dump, expiry and shrink in the store

Job Title: Team Leader – Voice Process (International BPO)

Location: Anywhere in India

Job Type: Full-Time

Role Summary:

The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice calls. The role demands strong leadership, performance management, and customer service skills to ensure high-quality service delivery and team efficiency.

Key Responsibilities:

Team Management & Supervision

Oversee daily operations of the voice process team.

Monitor attendance, adherence, and productivity.

Conduct daily briefings and team meetings.

Performance & Quality Monitoring

Track KPIs and SLAs to ensure targets are met.

Provide coaching and feedback to improve agent performance.

Handle escalations and ensure resolution with customer satisfaction.

Training & Development

Facilitate onboarding and ongoing training for team members.

Identify skill gaps and organize refresher sessions.

Process Improvement

Recommend and implement process enhancements.

Share best practices across teams to improve efficiency.

Reporting & Communication

Prepare performance reports and present to management.

Communicate updates, policies, and changes effectively.

Employee Engagement

Foster a positive work environment.

Motivate team through recognition and incentives.

Required Skills & Qualifications:

Bachelor’s degree (preferred).

5–12 years of BPO experience, with at least 3 years in a team lead role.

Strong verbal and written communication skills.

Proficiency in CRM tools, dialers, and MS Office.

Ability to coach, mentor, and lead a diverse team.

Analytical and problem-solving mindset.

Willingness to work flexible shifts (including US/UK hours).

Preferred Attributes:

Experience with international voice processes.

Knowledge of customer service metrics and call center operations.

High emotional intelligence and conflict resolution skills.

• Supervise and guide the day-to-day activities of the customer service and helpdesk team.
• Train, mentor, and motivate support staff to ensure high performance and customer satisfaction.
• Handle escalated customer inquiries and complex technical issues with professionalism and efficiency.
• Develop and implement standard operating procedures for customer support and helpdesk operations.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure service quality.
• Analyze customer feedback and support trends to identify areas for improvement.
• Collaborate with other departments to resolve customer issues and enhance product/service offerings.
• Ensure accurate and timely documentation of customer interactions and resolutions.
• Stay updated on product knowledge and industry best practices in customer support.
• Contribute to the development and implementation of self-service support resources.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5-7 years of experience in customer service or helpdesk roles, with at least 2 years in a supervisory or leadership capacity.
• Proven experience in managing and developing a support team.
• Strong understanding of customer service principles and best practices.
• Excellent problem-solving, analytical, and decision-making skills.
• Exceptional communication, interpersonal, and conflict resolution skills.
• Proficiency in helpdesk software and CRM systems.
• Ability to work independently and manage time effectively in a remote environment.
• Experience with creating training materials and documentation.
• A commitment to delivering outstanding customer experiences.