6,821 Customer Service Supervisor jobs in India

Customer-focused, an able organiser and solutions-oriented, this is your opportunity to bring your people, project and resource management skills to the fore. You will supervise individuals in technical/process/administration, direct implementation of tasks and establish controls and processes for a designated business area that demands effective and efficient customer service procedures.

**Qualifications**:
Associate Degree or equivalent education.

Typically requires the same level of education as the employees being supervised plus a minimum of 5 years experience as an individual contributor job.

Requires basic management skills and ability to design and execute processes.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**: Occasional

**Schedule**: Schedule:Full time

**Shift**: Day

**Duration**: No End Date

**Job Function**: Customer Service

Customer-focused, an able organiser and solutions-oriented, this is your opportunity to bring your people, project and resource management skills to the fore. You will supervise individuals in technical/process/administration, direct implementation of tasks and establish controls and processes for a designated business area that demands effective and efficient customer service procedures.

**Qualifications**:
Associate Degree or equivalent education.

Typically requires the same level of education as the employees being supervised plus a minimum of 5 years experience as an individual contributor job.

Requires basic management skills and ability to design and execute processes.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**: Occasional

**Schedule**: Schedule:Full time

**Shift**: Day

**Duration**: No End Date

**Job Function**: Customer Service

**CUSTOMER SERVICE SUPERVISOR (S6)**

**JOB PURPOSE & SPECIFIC RESPONSIBILITIES: **

Coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS etc.) in order to

ensure smooth flight operations (Pre/Post flight).

Extend proper communication to staff periodically for delay and before schedule operations etc.

Ensure safe and secure operations and flight departure on or before schedule time in

coordination with the respective flight supervisors.

Establish counter management, queue management and proper boarding guidelines.

Coordinate crew movement as per the airline specifications.

Ensure FHR is properly filled and timely signed by respective airline representative.

With proper roistering ensure availability of adequate trained manpower at respective

locations within the passenger terminal and coordinate with duty officers of other departments for

the same.

Provide staff information to the Duty Manager for their evaluation.

Handle staff grievances and complaints and other administrative issues which need not be escalated.

Ensure adequate availability of staff in each functional area.

Ensure availability of required handling equipment.

Ensure staff follows procedures as per training rendered

Ensure terminal discipline at all times.

Monitor roistering of staff for effective cross utilization.

Arrange and ensure transportation of crew and staff, where applicable.

Liaison with carriers, Authorities at the airport, OAL and handling agencies.

Ensure that the performance standards set forth in the carrier's handling agreement are met in all

respects.

Contact customer airlines for their feedback.

Coordinate the activities of the airport operations as far as flight handling is concerned and extend

proper communication to staff periodically.

Monitor the flight operations including pre-flight, arrivals, and departure and post flight

activities. Conduct briefing in advance of the day's operations and solutions to the problems faced by

the staff periodically.

Assist the Duty Manager in staff appraisal reports as per company rules.

Coordinate and interact with various government agencies and maintain rapport in order to ensure

smooth flight operations.

Encourage staff involvement for constant operations improvement.

Handle staff grievances and complaints within a reasonable time span and escalate to Duty Manager

wherever required. Handle multiple tasks to maintain optimum work output.

Update staff about changes and advise them about their progress periodically verbally and in

writing.

Ensure proper implementation of company policies and procedures.

REFERENCE**:2015/ F/ CHQ/ HRD/ 0007/ 00 JOB DESCRIPTION FORM**

**DATE CREATED: 01 APRIL 2015 **Page 1 of **4**

Sanction/monitor leave records of staff and check sufficient staff is available for flight

requirement.

Allocate staff as per airline requirement

Brief the team on special instructions and distribute the duties

Ensure necessary stationery and documents for flight handling

Ensure flight number, destination and time are displayed correctly

Ensure filing of flight documents Ensure Special Handling

Ensure Check in Counter

Conduct pre-flight and post flight briefing

Assist and guide team/staff when facing difficulty in handling passengers

Process standby passengers, interline passengers, upgrading and passengers require special handling

Coordinate between boarding, counters, arrivals, MHB staff

Ensure boarding and gate function

Sort out discrepancies like duplicate check-in, immigration cases, missing passengers, seat

duplicating etc.

Meet the Airline representative and take briefing.

Take charge of flights assigned in Passenger Service Operations.

Allocate the staff as per Airline requirement.

Conduct pre-flight briefing and ensure that his subordinates are conversant with the standing

regulations and procedures.

Ensure that each passenger is handled according to precision timing and procedures as per airlines

standards. Assist and guide Customer service agent I and agent II facing difficulty in handling

passengers.

Process standby passengers, interline passengers, upgrading and other passengers that require

special handling.

Ensure staff verify validity of flight coupons and reconcile tickets with the passenger load.

Coordinate between boarding control, Counters, Arrivals, MHB staff, boarding gate staff.

Sort out discrepancies and last minute requests at the counter and gate (e.g. duplicate check in,

immigration cases, seat duplication, missing passengers, upgrading and seat change etc.,)

Ensure complete the Check - In Control Form or Gate Report, recording in detail any incident and

action taken.

Responsible for housekeeping and cleanliness of the work area.

Perform any other duties as assigned by his superiors.

Update self with the changes / update - Airline wise.

Recording incidents and action taken

Responsible for housekeeping and cleanliness of work area

Perform any other fun

Job Purpose and Impact

The Customer Service Supervisor will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues. Key Accountabilities

Conduct performance management, talent development, succession planning and engagement.
Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
Other duties as assigned Qualifications

Bachelor’s degree in a related field or equivalent experience
Minimum 5-6 year of directly related work experience and Minimum 3 years customer service work experience
One year of supervisory experience
SAP & MS office PREFERRED QUALIFICATIONS
Manufacture or industry experiences KEY BEHAVIORS
Rebound from setbacks and adversity when facing difficult situations.
Make sense of complex, high-quantity, and sometimes contradictory, information to effectively solve problems.
Build strong customer relationships and delivers customer-centric solutions. SKILLS AND EXPERIENCES TO BE GAINED
Experience leading, advising and making decisions on major customer service activities for a medium-small team with a medium-sized customer base.

**Job Overview**:
To manage the administrative operation & preparation & presentation of monthly information of Hub Operations tothe management.

**Key Responsibilities**:
Monthly MIS presentation of MHB, NPS, customer complaints and compliments to Station Managers & HeadGS, Hub Ops
Tracking of employee attendance and maintaining a records as per labour law and preparation of payrollinputs as per company standards
IRROP agreement (Lounge, refreshments, and Hotel) end-to-end in consultation with FMSS/Station Managersand other relevant stake holders
Office upkeep in coordination with the other stake holders
Coordinate and follow-ups with various departments and internal / external agencies for a smooth functioningand flow for any ad hoc requirement at stations
Compiling the various reports according to station requirements
Coordinates with relevant stake holder to order, dispatch stationary at airports within time limit
Looking after the various issues at the Airports and dealing with the agencies that are involved with theIssues and corresponding with them on a one-to-one basis to resolve the issue amicably or escalate
Responsible for all the invoice processing, follow up with airport and vendors for any documents required byfinance, payment follow up, submission after vetting and get the approval by the Station Manager/ Head ofGS, Hubs update the vendor for the queries related to payment and tax
Understanding of GHA contracts/agreements and follow-ups for any discrepancies
Contingency Handling Preparedness

**Skills & Attributes**:
Self-starter and should be able to do multi-tasking
Should possess organizational & time management skills
Excellent written and oral communication skills
Must have excellent command over MS Word, MS Power Point, MS Excel (Look Ups, Pivot Table)

**Work Experience**:
Preferably 3-5 years of Aviation/ Hospitality Industry experience

**Qualification**:
Graduate from a recognized university

**Location**:
Delhi

**Note**:
All Vistara employees are required to be fully vaccinated against COVID-19.

**Primary Purpose**:
**Responsibilities**:

- Provide quality and efficient customer service and technical support through direct interface with customers and clients as well as supervision of a team of agents
- Communicate goals and provide regular performance feedback to develop agents to perform at their absolute best
- Keep up with day-to-day leadership duties and tasks including handling escalated customer issues and general tickets
- Be a confident problem solver
- Constantly evaluate workflows and provide insight on how to improve the efficiency of those flows
- Understand the top user issues and make recommendations to improve processes and policies
- Lead and/or participate in projects outside the scope of your department, as assigned by your manager.
- Ensure agents have appropriate training and other resources to perform their job
- Respond to and resolve issues expressed by team members.
- Create and maintain a high-quality work environment
- Assist the manager with daily operation of the call center to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition programs.
- Be able to balance and prioritize tasks based off business and client needs

**Requirements**:

- Ability to lead people in a fast-paced environment
- Ability to train others to effectively handle all the positions within your team
- Effective communication skills (verbal and written)
- Ability to multi-task, prioritize and manage time effectively

**Salary**: ₹40,000.00 - ₹70,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Team Lead: 7 years (preferred)

Shift availability:

- Night Shift (preferred)

**Speak with the employer**
+91

Geebee Education is looking for a confident and dynamic client relations executive with the following roles and responsibilities:

- Being well informed and updated about the admission process of Overseas universities.
- Assisting the associates with the admission process to Overseas Universities.
- Coordinating and follow ups with the Overseas Universities to generate offer letters for the students.
- Follow up on pending documents, extensions, deferrals or any other requirements with the Universities.
- Building a rapport and maintaining good relationships with the Overseas Universities.
- Active participation and contribution during education fairs, university visits and in-house seminars/ webinars organized by the company.
- Coordinating with Branches/ Associates for pending documents, payments or any other requirement.
- Taking initiative and efforts to build a professional work environment, ensure that deadlines are met and the students/ associate have a positive experience during the entire admission process.

**Salary**: ₹300,000.00 - ₹450,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Nariman Point, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Client Relations: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Work Schedule**
Third Shift (Nights)
**Environmental Conditions**
Office
**Job Description**
**Job Description**
**Key Responsibilities: **  
+ Guides and leads a large team of CSR's towards achieving operational goals such as accurate order entry, timely response to requests, effective telephone metrics, achieving quote request service levels while meeting quality standards.
+ Evaluate appropriate staffing v/s business volume and explore opportunities to create capacity.
+ Ensure all work is accurately distributed and prioritized with an even workload across team(s).
+ Act with Integrity and lead by example providing on the job guidance, motivation and coaching to Team leads, help drive their metrics to meet the organizational goals.
+ Maintains a strong understanding of company's brands, systems, processes, and procedures by providing daily support and guidance to colleagues.
+ Holds regular coaching, goal setting, and performance meetings with the CSR's, to continually improve the services and nurtures an environment where the staff can excel through support and empowerment.
+ Actively supports company's drive for continuous improvement and is involved in innovative solutions that increase customer allegiance and profitability.
+ Contacts customers on critical issues to achieve full resolution for the customer.
+ Champions positive, professional, and productive relationships with members of other departments to improve customer satisfaction.
+ Participates effectively in quality improvement teams and promotes co-operative effort between all departments and internal customers.
+ Supports the manager & plans/engages in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the ordering process, improve alignment with customer service.
+ Assists manager/leads in the development and implementation of 'best practice' processes across the organization to ensure efficiency resulting in reduced costs and improved customer service.
+ Embrace PPI and involve in team driven actions to help improvements. Act independently to resolve methods and procedures.
+ Any other tasks as assigned from time to time.
**Education, skills, and experience:**  
+ Bachelor's Degree
+ 6-8+ years of successful Customer Care experience and proven informal leadership opportunities.
+ Proven record to lead, mentor and empower a team to optimal performance.
+ Strong customer orientation with proven effective interpersonal, listening, and communication skills that relate well with customers, employees, peers, and management.
+ Superior judgment and decision-making skills with strong analytical and organizational skills to be able to evaluate information, procedures, understand and act on customer requests, and respond effectively to issues in a timely manner in a fast-paced environment.
+ Computer business knowledge with understanding of customer service software, databases, and tools.
+ Focused on continuous improvement while showing respect for individuals.
+ Bilingualism (French/English/Spanish) good to have.
+ Night shiftrequired.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**About Thermo Fisher Scientific**
Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are advancing life sciences research, solving complex analytical challenges, improving laboratory efficiency, enhancing patient health through diagnostics, or developing life-changing therapies, we are here to support them. Our diverse team of more than 100,000 employees delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. For more information, please visit .
**About the Customer Support Center**
At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions to meet the diverse needs of our customers. Exceptional customer service and support are crucial to providing an outstanding customer experience, and our Customer Support Center plays a key role in delivering this. The seamless alignment of our global teams and commercial functions is essential to our success.
The Bangalore Customer Support Center is an established team supporting Order Management and other critical back-office functions across North America, EMEA, and APJ regions. With three shifts operating over a 24-hour period, the team processes over 60,000 requests monthly, playing an integral role in upholding our promises of quality, innovation, and success for both India and global operations.
**Job Title** : Supervisor, Customer Service
**Location** : Bangalore
**Band** : 6
**Work Experience** : 10+ years
**People Management** : 3+ years (managing a team of 10+ members)
**Position Summary** :
At Thermo Fisher, we prioritize customer satisfaction. As the Supervisor of Customer Care, you will be pivotal in leading a team of Customer Care Representatives (CCRs) who service our channel partners and both internal and external commercial clients across Southeast Asia. Your leadership will be crucial in ensuring that the team delivers exceptional customer service, drives operational efficiency, and maintains the highest quality standards.
This role emphasizes mentoring, coaching, and ensuring team compliance with policies and procedures. By leveraging your leadership and problem-solving skills, you will focus on improving key metrics such as order accuracy, on-time fulfillment, and customer loyalty.
**Key Responsibilities** :
+ **Team Leadership** :
+ Manage and inspire a high-performing team of Customer Care Representatives, ensuring the achievement of team goals and business objectives.
+ Provide mentorship and coaching, fostering an environment of trust, collaboration, and teamwork.
+ Conduct regular team meetings and one-on-one sessions to ensure alignment with company goals.
+ Guide career development and conduct performance reviews for team members.
+ **Operational Excellence** :
+ Demonstrate strong expertise in Order Management processes such as quotation, order processing, fulfillment, and handling customer inquiries.
+ Oversee daily order fulfillment, ensuring accuracy, timeliness, and compliance with procedures.
+ Perform root cause analysis to resolve customer issues and implement sustainable solutions.
+ Lead continuous improvement initiatives using Practical Process Improvement (PPI) methodologies to enhance productivity and efficiency.
+ **Customer Satisfaction** :
+ Act as the Customer Allegiance (CAS) focal point, ensuring positive customer experiences and fostering strong relationships with internal and external stakeholders.
+ Support the sales and marketing teams by providing functional expertise and assisting with customer visits when needed.
+ Collaborate with cross-functional teams to align with business strategies and drive organic growth.
+ **Compliance & Reporting** :
+ Ensure adherence to company policies, service level agreements (SLAs), and ethical standards.
+ Regularly assess Key Performance Indicators (KPIs) and implement corrective actions to meet or exceed business objectives.
+ Maintain accurate documentation for audits and communicate customer experience initiatives internally.
+ **Collaboration** :
+ Work closely with cross-functional leaders to ensure seamless collaboration and alignment on business goals.
+ Participate in customer experience projects and initiatives that align with company objectives.
**Qualifications & Skills** :
+ **Experience** :
+ Minimum of 10 years in customer service, with at least 3 years in people management, leading teams of 10+ members.
+ Experience in Life Sciences or a related industry is preferred.
+ **Education** :
+ Bachelor's degree or equivalent experience with a focus on supply chain processes.
+ **Technical Skills** :
+ Proficiency in ERP systems (SAP, E1, or similar).
+ High digital literacy, including proficiency in Microsoft Office (Excel, PowerPoint, Word), CRM systems, Power BI, CX platforms, and softphone systems.
+ **Languages** :
+ Excellent written and verbal communication skills.
+ **Core Competencies** :
+ Strong communication and interpersonal skills, with the ability to resolve conflicts and negotiate with various stakeholders.
+ Strong analytical and problem-solving skills, particularly in addressing customer needs and optimizing processes.
+ Proven ability to drive team performance, prioritize multiple tasks, and take ownership of results.
+ **Leadership** :
+ Ability to inspire, motivate, and develop high-performing teams.
+ Foster a positive, inclusive work culture that encourages feedback, collaboration, and professional growth.
+ Demonstrated ability to think creatively and outside the box.
+ Meticulous attention to detail with the ability to maintain focus on key priorities.
+ Flexibility to work in different shifts as required.
+ Lead projects within the team, ensuring compliance with agreed procedures and contributing to the achievement of quality goals.
**Competency Model** :
+ **Dependability & Consistency** :
+ Ensure high service levels and availability to meet customer needs.
+ **Customer-Centric Mindset** :
+ Focus on customer satisfaction and actively seek ways to improve processes and service delivery.
+ **Collaboration & Teamwork** :
+ Build strong partnerships across teams to achieve organizational goals.
+ **Growth & Innovation** :
+ Demonstrate intellectual curiosity and champion continuous improvement initiatives.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.