7,251 Customer Service Team Management jobs in India
ServiceNow Customer Service Management
Posted today
Job Viewed
Job Description
Project Role : Application Designer
Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : Servicenow Tools Administration
Minimum 7+ year(s) of experience is required
Educational Qualification : Engineering with ServiceNow Certification
Summary:
As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Customer Service Management (CSM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet customer needs.
Roles & Responsibilities:
- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow Customer Service Management (CSM).
- Design and develop ServiceNow CSM applications, including configuration, scripting, and integration with other systems.
- Ensure the quality of the ServiceNow CSM applications by conducting thorough testing and debugging.
- Provide technical guidance and support to the development team, ensuring adherence to best practices and standards.
- Stay updated with the latest advancements in ServiceNow CSM and related technologies, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:
- Must To Have Skills: Strong experience in ServiceNow Customer Service Management (CSM).
- Good To Have Skills: Experience in Servicenow Tools Administration.
- Experience in designing and developing ServiceNow CSM applications, including configuration, scripting, and integration with other systems.
- Strong understanding of ITIL processes and ServiceNow best practices.
- Experience in conducting thorough testing and debugging of ServiceNow CSM applications.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
Skills Required
Itil Processes
Customer Service / Management Traineeship - 2 Available
Posted today
Job Viewed
Job Description
Customer Service / Management Traineeship - 2 Available
Want to build a career and not afraid of hard work? Located in the South Eastern suburbs, our client is a reputable, growing electrical wholesaler looking for 2 trainees who are looking to develop a career within the company to contribute and be a part of their growing business.
You will gain exposure to different roles within the business during your traineeship, predominantly in the warehouse reporting to the warehouse manager. Training will be provided to get you established to assist in the warehouse. Some of your responsibilities will initially include:
- Pick packing of stock
- Dispatching of goods
- Receive and store goods
- Organising and coordinating deliveries
This is an excellent opportunity for a motivated individual who is looking to build a career in sales or management as you will be provided with training for professional and personal development.
If you're not afraid of hard work and you are looking for a challenge that will provide you with career development - apply now!
This position has been filled, but openings for this type of position come up very frequently. We highly recommend to Register Your Interest below so that you will be the first to know when the next position opens up.
IMPORTANT: It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements.
Register Interest
SAP ECS, Customer Service Management (Project Leads) INDIA
Posted 5 days ago
Job Viewed
Job Description
Role : SAP ECS, Customer Service Management (Project Leads)
Skill : Project Management
Customer Name : SAP ECS - Enterprise Cloud Services
Remote : Yes
Start Date : Immediate (September 1, 2025)
Duration : 1 Year
Distribution Effort : 5/Days per week
Region : APAC
No of Positions : 4
- English language skills to be considered as "MUST have "
- Strong technical background - migration/upgrade
- Orchestration / Project management background / customer facing experience
Description :
Location : Preferred India, but this team can be located anywhere in EMEA & APAC
- English language skills to be considered as "should have "
- PL role with ECS already (1 year at least) with brownfield migration exposure
- Strong technical background - migration/upgrade
- Orchestration / Project management background / customer facing experience
Description:
- PL (Project Leads) acts as a trusted advisor with a strong customer focus in the onboarding / migration into SAP GCE. PL supports ECS customer migration into the Private Cloud from a project and program perspective, while advocating for the customer and bringing the power of GCE to assure a smooth transition with the landscape and business delivery.
- PL will work as a team with the GCE and Delivery internally and external parties as Hyperscalers and GSSP to serve and delight our customers, by providing quality services to satisfy their needs and coordinating infrastructure and application complexities throughout their onboarding cycle.
- Main point of contact between ECS & Customer stakeholders during onboarding phase for both Greenfield & Brownfield (migration) projects
The main tasks of the PLs are:
Project initiation : managing the sales to deliver (S2D) handover quality gate to initiate new tasks
Project planning: coordinating with consulting, and the customer teams to manage the deliverables and project
Execution : communication and with all of the teams through the build and migration lifecycles
Closing: documenting and clearing open issues; project completion
- The Project Lead (PL) is end-to-end responsible for the Project Management of a Release Upgrade Project.
- Plans the technical upgrade project on a detailed basis.
- Project- and phase-signoffs from customer side.
- Ensure that customer and internal service requests are created in time and align additional communication if further ECS teams are involved.
- Organizes and conducts regular meetings:
- Standup meetings, including project communication.
- Including presenting and ongoing re-alignment of the plan
- Ensure to communicate with and between all team members and stakeholders involved in the technical upgrade project to ensure everyone is kept up to date.
- Ensure to manage overall progress and status of the technical upgrade.
- Manage activity tracking of current phases and prepare subsequent phases.
- Plan and prepare PROD upgrade including schedule, weekend work and standby, fallback plan, business downtime preparation and alignment with customer.
- Coordinate the PROD upgrade with relevant parties from customer and SAP ECS side
SAP ECS, Customer Service Management (Project Leads) INDIA
Posted 1 day ago
Job Viewed
Job Description
Role : SAP ECS, Customer Service Management (Project Leads)
Skill : Project Management
Customer Name : SAP ECS - Enterprise Cloud Services
Remote : Yes
Start Date : Immediate (September 1, 2025)
Duration: 1 Year
Distribution Effort : 5/Days per week
Region: APAC
No of Positions: 4
- English language skills to be considered as "MUST have"
- Strong technical background - migration/upgrade
- Orchestration / Project management background / customer facing experience
Description:
Location: Preferred India, but this team can be located anywhere in EMEA & APAC
- English language skills to be considered as "should have"
- PL role with ECS already (1 year at least) with brownfield migration exposure
- Strong technical background - migration/upgrade
- Orchestration / Project management background / customer facing experience
Description:
- PL (Project Leads) acts as a trusted advisor with a strong customer focus in the onboarding / migration into SAP GCE. PL supports ECS customer migration into the Private Cloud from a project and program perspective, while advocating for the customer and bringing the power of GCE to assure a smooth transition with the landscape and business delivery.
- PL will work as a team with the GCE and Delivery internally and external parties as Hyperscalers and GSSP to serve and delight our customers, by providing quality services to satisfy their needs and coordinating infrastructure and application complexities throughout their onboarding cycle.
- Main point of contact between ECS & Customer stakeholders during onboarding phase for both Greenfield & Brownfield (migration) projects
The main tasks of the PLs are:
Project initiation: managing the sales to deliver (S2D) handover quality gate to initiate new tasks
Project planning: coordinating with consulting, and the customer teams to manage the deliverables and project
Execution: communication and with all of the teams through the build and migration lifecycles
Closing: documenting and clearing open issues; project completion
- The Project Lead (PL) is end-to-end responsible for the Project Management of a Release Upgrade Project.
- Plans the technical upgrade project on a detailed basis.
- Project- and phase-signoffs from customer side.
- Ensure that customer and internal service requests are created in time and align additional communication if further ECS teams are involved.
- Organizes and conducts regular meetings:
- Standup meetings, including project communication.
- Including presenting and ongoing re-alignment of the plan
- Ensure to communicate with and between all team members and stakeholders involved in the technical upgrade project to ensure everyone is kept up to date.
- Ensure to manage overall progress and status of the technical upgrade.
- Manage activity tracking of current phases and prepare subsequent phases.
- Plan and prepare PROD upgrade including schedule, weekend work and standby, fallback plan, business downtime preparation and alignment with customer.
- Coordinate the PROD upgrade with relevant parties from customer and SAP ECS side
SAP ECS, Customer Service Management (Project Leads) INDIA
Posted 4 days ago
Job Viewed
Job Description
Skill : Project Management
Customer Name : SAP ECS - Enterprise Cloud Services
Remote : Yes
Start Date : Immediate (September 1, 2025)
Duration : 1 Year
Distribution Effort : 5/Days per week
Region : APAC
No of Positions : 4
English language skills to be considered as "MUST have "
Strong technical background - migration/upgrade
Orchestration / Project management background / customer facing experience
Description :
Location : Preferred India, but this team can be located anywhere in EMEA & APAC
English language skills to be considered as " should have "
PL role with ECS already (1 year at least) with brownfield migration exposure
Strong technical background - migration/upgrade
Orchestration / Project management background / customer facing experience
Description:
PL (Project Leads) acts as a trusted advisor with a strong customer focus in the onboarding / migration into SAP GCE. PL supports ECS customer migration into the Private Cloud from a project and program perspective, while advocating for the customer and bringing the power of GCE to assure a smooth transition with the landscape and business delivery.
PL will work as a team with the GCE and Delivery internally and external parties as Hyperscalers and GSSP to serve and delight our customers, by providing quality services to satisfy their needs and coordinating infrastructure and application complexities throughout their onboarding cycle.
Main point of contact between ECS & Customer stakeholders during onboarding phase for both Greenfield & Brownfield (migration) projects
The main tasks of the PLs are:
Project initiation : managing the sales to deliver (S2D) handover quality gate to initiate new tasks
Project planning: coordinating with consulting, and the customer teams to manage the deliverables and project
Execution : communication and with all of the teams through the build and migration lifecycles
Closing: documenting and clearing open issues; project completion
The Project Lead (PL) is end-to-end responsible for the Project Management of a Release Upgrade Project.
Plans the technical upgrade project on a detailed basis.
Project- and phase-signoffs from customer side.
Ensure that customer and internal service requests are created in time and align additional communication if further ECS teams are involved.
Organizes and conducts regular meetings:
Standup meetings, including project communication.
Including presenting and ongoing re-alignment of the plan
Ensure to communicate with and between all team members and stakeholders involved in the technical upgrade project to ensure everyone is kept up to date.
Ensure to manage overall progress and status of the technical upgrade.
Manage activity tracking of current phases and prepare subsequent phases.
Plan and prepare PROD upgrade including schedule, weekend work and standby, fallback plan, business downtime preparation and alignment with customer.
Coordinate the PROD upgrade with relevant parties from customer and SAP ECS side
SAP ECS, Customer Service Management (Project Leads) INDIA
Posted today
Job Viewed
Job Description
Role : SAP ECS, Customer Service Management (Project Leads)
Skill : Project Management
Customer Name : SAP ECS - Enterprise Cloud Services
Remote : Yes
Start Date : Immediate (September 1, 2025)
Duration : 1 Year
Distribution Effort : 5/Days per week
Region : APAC
No of Positions : 4
- English language skills to be considered as "MUST have "
- Strong technical background - migration/upgrade
- Orchestration / Project management background / customer facing experience
Description :
Location : Preferred India, but this team can be located anywhere in EMEA & APAC
- English language skills to be considered as "should have "
- PL role with ECS already (1 year at least) with brownfield migration exposure
- Strong technical background - migration/upgrade
- Orchestration / Project management background / customer facing experience
Description:
- PL (Project Leads) acts as a trusted advisor with a strong customer focus in the onboarding / migration into SAP GCE. PL supports ECS customer migration into the Private Cloud from a project and program perspective, while advocating for the customer and bringing the power of GCE to assure a smooth transition with the landscape and business delivery.
- PL will work as a team with the GCE and Delivery internally and external parties as Hyperscalers and GSSP to serve and delight our customers, by providing quality services to satisfy their needs and coordinating infrastructure and application complexities throughout their onboarding cycle.
- Main point of contact between ECS & Customer stakeholders during onboarding phase for both Greenfield & Brownfield (migration) projects
The main tasks of the PLs are:
Project initiation : managing the sales to deliver (S2D) handover quality gate to initiate new tasks
Project planning: coordinating with consulting, and the customer teams to manage the deliverables and project
Execution : communication and with all of the teams through the build and migration lifecycles
Closing: documenting and clearing open issues; project completion
- The Project Lead (PL) is end-to-end responsible for the Project Management of a Release Upgrade Project.
- Plans the technical upgrade project on a detailed basis.
- Project- and phase-signoffs from customer side.
- Ensure that customer and internal service requests are created in time and align additional communication if further ECS teams are involved.
- Organizes and conducts regular meetings:
- Standup meetings, including project communication.
- Including presenting and ongoing re-alignment of the plan
- Ensure to communicate with and between all team members and stakeholders involved in the technical upgrade project to ensure everyone is kept up to date.
- Ensure to manage overall progress and status of the technical upgrade.
- Manage activity tracking of current phases and prepare subsequent phases.
- Plan and prepare PROD upgrade including schedule, weekend work and standby, fallback plan, business downtime preparation and alignment with customer.
- Coordinate the PROD upgrade with relevant parties from customer and SAP ECS side
SAP ECS, Customer Service Management (Project Leads) INDIA
Posted 2 days ago
Job Viewed
Job Description
Role : SAP ECS, Customer Service Management (Project Leads)
Skill : Project Management
Customer Name : SAP ECS - Enterprise Cloud Services
Remote : Yes
Start Date : Immediate (September 1, 2025)
Duration : 1 Year
Distribution Effort : 5/Days per week
Region : APAC
No of Positions : 4
- English language skills to be considered as "MUST have"
- Strong technical background - migration/upgrade
- Orchestration / Project management background / customer facing experience
Description :
Location : Preferred India, but this team can be located anywhere in EMEA & APAC
- English language skills to be considered as "should have "
- PL role with ECS already (1 year at least) with brownfield migration exposure
- Strong technical background - migration/upgrade
- Orchestration / Project management background / customer facing experience
Description:
- PL (Project Leads) acts as a trusted advisor with a strong customer focus in the onboarding / migration into SAP GCE. PL supports ECS customer migration into the Private Cloud from a project and program perspective, while advocating for the customer and bringing the power of GCE to assure a smooth transition with the landscape and business delivery.
- PL will work as a team with the GCE and Delivery internally and external parties as Hyperscalers and GSSP to serve and delight our customers, by providing quality services to satisfy their needs and coordinating infrastructure and application complexities throughout their onboarding cycle.
- Main point of contact between ECS & Customer stakeholders during onboarding phase for both Greenfield & Brownfield (migration) projects
The main tasks of the PLs are:
Project initiation : managing the sales to deliver (S2D) handover quality gate to initiate new tasks
Project planning: coordinating with consulting, and the customer teams to manage the deliverables and project
Execution : communication and with all of the teams through the build and migration lifecycles
Closing: documenting and clearing open issues; project completion
- The Project Lead (PL) is end-to-end responsible for the Project Management of a Release Upgrade Project.
- Plans the technical upgrade project on a detailed basis.
- Project- and phase-signoffs from customer side.
- Ensure that customer and internal service requests are created in time and align additional communication if further ECS teams are involved.
- Organizes and conducts regular meetings:
- Standup meetings, including project communication.
- Including presenting and ongoing re-alignment of the plan
- Ensure to communicate with and between all team members and stakeholders involved in the technical upgrade project to ensure everyone is kept up to date.
- Ensure to manage overall progress and status of the technical upgrade.
- Manage activity tracking of current phases and prepare subsequent phases.
- Plan and prepare PROD upgrade including schedule, weekend work and standby, fallback plan, business downtime preparation and alignment with customer.
- Coordinate the PROD upgrade with relevant parties from customer and SAP ECS side
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SAP ECS, Customer Service Management (Project Leads) INDIA
Posted 2 days ago
Job Viewed
Job Description
Role : SAP ECS, Customer Service Management (Project Leads)
Skill : Project Management
Customer Name : SAP ECS - Enterprise Cloud Services
Remote : Yes
Start Date : Immediate (September 1, 2025)
Duration : 1 Year
Distribution Effort : 5/Days per week
Region : APAC
No of Positions : 4
- English language skills to be considered as "MUST have"
- Strong technical background - migration/upgrade
- Orchestration / Project management background / customer facing experience
Description :
Location : Preferred India, but this team can be located anywhere in EMEA & APAC
- English language skills to be considered as "should have "
- PL role with ECS already (1 year at least) with brownfield migration exposure
- Strong technical background - migration/upgrade
- Orchestration / Project management background / customer facing experience
Description:
- PL (Project Leads) acts as a trusted advisor with a strong customer focus in the onboarding / migration into SAP GCE. PL supports ECS customer migration into the Private Cloud from a project and program perspective, while advocating for the customer and bringing the power of GCE to assure a smooth transition with the landscape and business delivery.
- PL will work as a team with the GCE and Delivery internally and external parties as Hyperscalers and GSSP to serve and delight our customers, by providing quality services to satisfy their needs and coordinating infrastructure and application complexities throughout their onboarding cycle.
- Main point of contact between ECS & Customer stakeholders during onboarding phase for both Greenfield & Brownfield (migration) projects
The main tasks of the PLs are:
Project initiation : managing the sales to deliver (S2D) handover quality gate to initiate new tasks
Project planning: coordinating with consulting, and the customer teams to manage the deliverables and project
Execution : communication and with all of the teams through the build and migration lifecycles
Closing: documenting and clearing open issues; project completion
- The Project Lead (PL) is end-to-end responsible for the Project Management of a Release Upgrade Project.
- Plans the technical upgrade project on a detailed basis.
- Project- and phase-signoffs from customer side.
- Ensure that customer and internal service requests are created in time and align additional communication if further ECS teams are involved.
- Organizes and conducts regular meetings:
- Standup meetings, including project communication.
- Including presenting and ongoing re-alignment of the plan
- Ensure to communicate with and between all team members and stakeholders involved in the technical upgrade project to ensure everyone is kept up to date.
- Ensure to manage overall progress and status of the technical upgrade.
- Manage activity tracking of current phases and prepare subsequent phases.
- Plan and prepare PROD upgrade including schedule, weekend work and standby, fallback plan, business downtime preparation and alignment with customer.
- Coordinate the PROD upgrade with relevant parties from customer and SAP ECS side
SAP ECS, Customer Service Management (Project Leads) INDIA
Posted 2 days ago
Job Viewed
Job Description
Role : SAP ECS, Customer Service Management (Project Leads)
Skill : Project Management
Customer Name : SAP ECS - Enterprise Cloud Services
Remote : Yes
Start Date : Immediate (September 1, 2025)
Duration : 1 Year
Distribution Effort : 5/Days per week
Region : APAC
No of Positions : 4
- English language skills to be considered as "MUST have"
- Strong technical background - migration/upgrade
- Orchestration / Project management background / customer facing experience
Description :
Location : Preferred India, but this team can be located anywhere in EMEA & APAC
- English language skills to be considered as "should have "
- PL role with ECS already (1 year at least) with brownfield migration exposure
- Strong technical background - migration/upgrade
- Orchestration / Project management background / customer facing experience
Description:
- PL (Project Leads) acts as a trusted advisor with a strong customer focus in the onboarding / migration into SAP GCE. PL supports ECS customer migration into the Private Cloud from a project and program perspective, while advocating for the customer and bringing the power of GCE to assure a smooth transition with the landscape and business delivery.
- PL will work as a team with the GCE and Delivery internally and external parties as Hyperscalers and GSSP to serve and delight our customers, by providing quality services to satisfy their needs and coordinating infrastructure and application complexities throughout their onboarding cycle.
- Main point of contact between ECS & Customer stakeholders during onboarding phase for both Greenfield & Brownfield (migration) projects
The main tasks of the PLs are:
Project initiation : managing the sales to deliver (S2D) handover quality gate to initiate new tasks
Project planning: coordinating with consulting, and the customer teams to manage the deliverables and project
Execution : communication and with all of the teams through the build and migration lifecycles
Closing: documenting and clearing open issues; project completion
- The Project Lead (PL) is end-to-end responsible for the Project Management of a Release Upgrade Project.
- Plans the technical upgrade project on a detailed basis.
- Project- and phase-signoffs from customer side.
- Ensure that customer and internal service requests are created in time and align additional communication if further ECS teams are involved.
- Organizes and conducts regular meetings:
- Standup meetings, including project communication.
- Including presenting and ongoing re-alignment of the plan
- Ensure to communicate with and between all team members and stakeholders involved in the technical upgrade project to ensure everyone is kept up to date.
- Ensure to manage overall progress and status of the technical upgrade.
- Manage activity tracking of current phases and prepare subsequent phases.
- Plan and prepare PROD upgrade including schedule, weekend work and standby, fallback plan, business downtime preparation and alignment with customer.
- Coordinate the PROD upgrade with relevant parties from customer and SAP ECS side
SAP ECS, Customer Service Management (Project Leads) INDIA
Posted 2 days ago
Job Viewed
Job Description
Role : SAP ECS, Customer Service Management (Project Leads)
Skill : Project Management
Customer Name : SAP ECS - Enterprise Cloud Services
Remote : Yes
Start Date : Immediate (September 1, 2025)
Duration : 1 Year
Distribution Effort : 5/Days per week
Region : APAC
No of Positions : 4
- English language skills to be considered as "MUST have"
- Strong technical background - migration/upgrade
- Orchestration / Project management background / customer facing experience
Description :
Location : Preferred India, but this team can be located anywhere in EMEA & APAC
- English language skills to be considered as "should have "
- PL role with ECS already (1 year at least) with brownfield migration exposure
- Strong technical background - migration/upgrade
- Orchestration / Project management background / customer facing experience
Description:
- PL (Project Leads) acts as a trusted advisor with a strong customer focus in the onboarding / migration into SAP GCE. PL supports ECS customer migration into the Private Cloud from a project and program perspective, while advocating for the customer and bringing the power of GCE to assure a smooth transition with the landscape and business delivery.
- PL will work as a team with the GCE and Delivery internally and external parties as Hyperscalers and GSSP to serve and delight our customers, by providing quality services to satisfy their needs and coordinating infrastructure and application complexities throughout their onboarding cycle.
- Main point of contact between ECS & Customer stakeholders during onboarding phase for both Greenfield & Brownfield (migration) projects
The main tasks of the PLs are:
Project initiation : managing the sales to deliver (S2D) handover quality gate to initiate new tasks
Project planning: coordinating with consulting, and the customer teams to manage the deliverables and project
Execution : communication and with all of the teams through the build and migration lifecycles
Closing: documenting and clearing open issues; project completion
- The Project Lead (PL) is end-to-end responsible for the Project Management of a Release Upgrade Project.
- Plans the technical upgrade project on a detailed basis.
- Project- and phase-signoffs from customer side.
- Ensure that customer and internal service requests are created in time and align additional communication if further ECS teams are involved.
- Organizes and conducts regular meetings:
- Standup meetings, including project communication.
- Including presenting and ongoing re-alignment of the plan
- Ensure to communicate with and between all team members and stakeholders involved in the technical upgrade project to ensure everyone is kept up to date.
- Ensure to manage overall progress and status of the technical upgrade.
- Manage activity tracking of current phases and prepare subsequent phases.
- Plan and prepare PROD upgrade including schedule, weekend work and standby, fallback plan, business downtime preparation and alignment with customer.
- Coordinate the PROD upgrade with relevant parties from customer and SAP ECS side