84 Customer Service jobs in Amtala
Customer Service Representative
Posted 2 days ago
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Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Kolkata - Millenium City, Tower II, 6th
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 11 days ago
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Job Description
Customer Service Specialist
Posted 23 days ago
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Job Description
Urgent hiring for an MNC in Kolkata (Night Shift)
Job position: Customer Support Executive
Job Perks:
Salary 15K to 19K (depending upon experience)
Work from office
Fixed weekend (Sat & Sun) off
Free Cab drop facility provided
No Sales, No Target
Travel Allowance
Subsidised meals
PF & ESI available
provided Lucrative bonus of upto 15k annually available
Desired Profile:
Must have excellent communication skills in English (both oral and written)
Willingness to work in night shift and join ASAP
Other Details:
Process: inbound voice process (US healthcare)
Night shift
5 days working & 2 days weekly off
Location Salt Lake, sector -5 , Kolkata
Senior Customer Service Engineer
Posted 2 days ago
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Job Description
As a Senior Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like MR, CT, NM, PET, CATH etc. and ensuring customer satisfaction in the assigned area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
Roles and Responsibilities
+ Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems.
+ Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
+ Business growth: Assists in the growth and direction of business in his/her geographic area.
+ Productivity: Responsible for Warranty and PMS contract cost control.
+ Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
+ Installation: Plays a leading role in complex and multifunctional rooms
+ Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
+ Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
Required Qualifications
+ Bachelor's degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 5+ years of experience in servicing medical imaging equipment's like MR, CT, NM, PET, CATH etc.
+ Experience interfacing with both internal team members and external customers as part of a solution-based service process.
+ Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Desired Skills
+ Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
+ Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.
+ Sought by others for guidance and advice. Proficiency in English.
+ Ability to work independently with minimum direction.
+ High work standards and quality.
+ Initiative and motivation. Plans and organizes work effectively.
+ Excellent communications, listening and interpersonal skills.
+ Strong Customer skills: deals tactfully and effectively with differences of opinion, influences rather than directs.
#LI-MC1
#LI-Onsite
**Additional Information**
**Relocation Assistance Provided:** Yes
US-Voice Process customer Service
Posted 5 days ago
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US Voice Process customer Service (CVS)
- Kolkata
- Location- Kolkata
- NP-Immediate
- Graduates Mandatory- Regular
- Shift Timing (Nightshift )
- NP- Immediate
- Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions.
- Prior digital/call center experience preferred.
- Familiarity with Microsoft Office applications.
- Must possess excellent written and oral communication, listening, and comprehension skills.
- Typing Speed 30 WPM with 94% accuracy
- Must possess effective time management and organizational skills.
- Stellar customer service skills and the ability to de-escalate customer frustration.
- Superior problem-solving skills and the ability to work independently and objectively.
- Dedication to the customer experience with the ability to build and maintain strong relationships.
- Team-oriented and self-motivated.
Senior Customer Service & Technical Support Specialist
Posted 13 days ago
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Job Description
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving technical issues related to the company's products or services.
- Providing in-depth technical support and guidance to customers, escalating issues when necessary.
- Documenting customer interactions, issues, and resolutions in the CRM system.
- Developing and maintaining comprehensive troubleshooting guides, FAQs, and knowledge base articles.
- Training and mentoring junior customer service representatives on product knowledge and support procedures.
- Identifying trends in customer issues and providing feedback to product development and engineering teams.
- Ensuring customer satisfaction by offering proactive solutions and a positive support experience.
- Managing customer complaints and resolving them effectively and efficiently.
- Participating in product updates and training sessions to stay knowledgeable about new features and services.
- Contributing to process improvements within the customer support department.
- Achieving and exceeding key performance indicators (KPIs) related to response time, resolution rate, and customer satisfaction.
- Assisting in the onboarding of new customers and providing initial setup support.
- Collaborating with sales and marketing teams to understand customer needs and market feedback.
- Representing the company's values and commitment to excellent customer care.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service and technical support roles.
- Strong understanding of software, hardware, and network troubleshooting.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Experience in mentoring or supervising junior team members is a strong advantage.
- Ability to work effectively under pressure and manage multiple priorities.
- Familiarity with ITIL best practices is a plus.
- Adaptability to learn new products and technologies quickly.
Hiring freshers for customer service voice- Kolkata
Posted 12 days ago
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Job Description
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist. Transport facility will be provided.
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Infosys BPM is Hiring - Walkin - Customer Service/Service Desk - Kolkata
Posted 5 days ago
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Job description
Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support & Service Desk!
Locations: Kolkata (Interview)
Job Locations: Pune
Walk-In Dates: 10th October 2025
Time: 10:00 AM to 1:00 PM
Venue: : Infosys Ltd Plot IIIG/2, P.S- NEWTOWN Kolkata
Mode: 100% Work from Office (WFO)
Who We Are Hiring
Were on the lookout for Customer Service & Service Desk expertise (0-4 year experience) who are enthusiastic and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong!
Open Roles:
Customer Support
Location: Pune
Work Mode: Work from Office
Shifts: 24x7 rotational (Including Night Shifts)
Experience: 0-4 years
Qualification: Full-time Graduates
What You'll Do:
- Be the voice of the brand resolve customer queries via calls, chat, and email.
- Deliver exceptional customer experiences with empathy and efficiency.
- Own and resolve issues independently with analytical thinking.
- Respect customer time and ensure every interaction adds value.
- Thrive in a collaborative, high-energy environment.
What Were Looking For:
- Excellent communication skills.
- Quick problem-solving abilities.
- Willingness to work in a 24x7 setup.
- A proactive mindset and strong time management.
Service Desk
Location: Pune
Work Mode: Work from Office
Shifts: 24x7 rotational (Including Night Shifts)
Experience:1-2 years of Experience (Minimum 1 year in IT Service Desk / Tech Support)
Your Mission:
- Provide remote support for laptops, desktops, LAN issues, and applications.
- Troubleshoot across platforms Windows, Android, iOS.
- Support Microsoft tools: Outlook, Teams, SharePoint, OneDrive, Skype.
- Handle registry fixes, patch upgrades, virus/security troubleshooting.
- Collaborate on network issues including VPN, TCP/IP, and OSI models.
Your Toolkit:
- Intermediate knowledge of OS, browsers, and MS Office Suite.
- Experience in a busy ICT Service Desk environment.
- Basic networking knowledge and troubleshooting skills.
What You Need to Bring
- Excellent communication skills (written & verbal English)
- Willingness to work in US time zones (Night Shifts)
- Any Full-time Graduate (No backlogs)
- Commitment to 100% Work from Office (No Hybrid)
- Readiness to complete client-specific training
- Ability to handle 24x7 rotational shifts
Preferred: Basic understanding or any customer support/Service Desk expertise
Mandatory Documents to Carry
- Updated printout of your resume
- Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
- All original academic documents for verification:
- 10th & 12th Marksheets
- Graduation (All Semesters, CMM, Provisional & Degree Certificate)
Laptops & cameras are not permitted due to security restrictions.
Government ID is mandatory for entry into the campus.
How to Attend the Walk-In
- Carry a copy of this email/invitation
- Register your application in advance
- Walk into the Infosys Pune Campus on 09th and 14th October 2025 between 10:00 AM 1:00 PM
Why Infosys BPM?
- Work with a global brand
- Extensive training & upskilling programs
- Fast-track career growth in tech support or customer success
- Dynamic, inclusive, and team-oriented culture
Come build your career with Infosys BPM. Lets grow, together.
We cant wait to meet you!
Warm Regards,
Talent Acquisition Team
Infosys BPM Ltd.
Human Resources | INFY HR
Bangalore | Pune | Global Locations
Customer Support Executive
Posted 5 days ago
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Job Description
Job Title : Customer Support Associate
Hiring: International Chat Process
Location : Kolkata (Work from Office)
Salary : 23/k CTC/month - 18k Take Home
Experience : Fresher and Experienced candidates can Apply.
Eligibility:
- Education: Undergraduates and Graduates are eligible.
- Excellent written English communication versant 5
- Willing to work in rotational Night shifts (5.5 days/week)
- Looking for Immediate Joiners
Selection Rounds:
- HR Interview
- Assessments: VERSANT & AMCAT
- Operations Round
Job Highlights:
- Non-voice (Chat-based customer support)
- International Chat Process
Contact:
Kowsalya HR :
Customer Support Executive
Posted 5 days ago
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Job Description
About NIIT
At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.
- Link for our LinkedIn page:
- Link for our website:
Interested candidates can share their resumes on WhatsApp at (Gourav Roy)
- Job Location - Salt Lake, Kolkata(Work from office)
- Experience required - 0 -1 years
Key Responsibilities:
- Handle inbound/outbound customer interactions via voice calls.
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
- Maintain detailed and accurate call logs and follow standard operating procedures.
- Achieve performance targets related to quality, accuracy, and customer satisfaction.
- Demonstrate effective communication and listening skills to address customer needs efficiently.
- Adapt to flexible shifts and rotational schedules as per business requirements.
- Upsell or cross-sell products/services when required.
Eligibility Criteria:
- Graduates (freshers) with excellent communication skills are encouraged to apply.
- Preference given to candidates with prior BPO experience and complete joining documentation .
- Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
- Mandatory: PAN card is required during the hiring process
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.