142 Customer Service jobs in Coimbatore
Customer Service Representative
Coimbatore, Tamil Nadu
Intuvia Technologies
Posted today
Job Viewed
Job Description
Job Title: Customer Service Representative (US Clients)
Location: Remote, INDIA
Timings: 6:30 pm to 3:30 am IST (US Shift)
Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.
Key Responsibilities
- Serve as the primary contact for US clients via phone, email, and chat.
- Respond promptly to inquiries and provide accurate information about products, services, and policies.
- Resolve customer complaints efficiently while ensuring a positive customer experience.
- Maintain detailed records of client interactions, transactions, and feedback.
- Escalate complex issues to the appropriate department while ensuring timely resolution.
- Build and maintain strong relationships with clients by understanding their needs.
- Meet performance metrics related to response time, customer satisfaction, and issue resolution.
- Stay updated with company products, services, and industry knowledge to assist clients effectively.
Qualifications
- Bachelor’s degree or equivalent experience preferred.
- 1–3 years of experience in customer service (experience with US clients preferred).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Flexibility to work in US time zones.
Preferred Skills
- Prior experience in BPO, IT, SaaS, or US-based client support roles.
- Knowledge of customer success practices and client retention strategies.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Coimbatore, Tamil Nadu
Intuvia Technologies
Posted 1 day ago
Job Viewed
Job Description
Job Title: Customer Service Representative (US Clients)
Location: Remote, INDIA
Timings: 6:30 pm to 3:30 am IST (US Shift)
Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.
Key Responsibilities
- Serve as the primary contact for US clients via phone, email, and chat.
- Respond promptly to inquiries and provide accurate information about products, services, and policies.
- Resolve customer complaints efficiently while ensuring a positive customer experience.
- Maintain detailed records of client interactions, transactions, and feedback.
- Escalate complex issues to the appropriate department while ensuring timely resolution.
- Build and maintain strong relationships with clients by understanding their needs.
- Meet performance metrics related to response time, customer satisfaction, and issue resolution.
- Stay updated with company products, services, and industry knowledge to assist clients effectively.
Qualifications
- Bachelor’s degree or equivalent experience preferred.
- 1–3 years of experience in customer service (experience with US clients preferred).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Flexibility to work in US time zones.
Preferred Skills
- Prior experience in BPO, IT, SaaS, or US-based client support roles.
- Knowledge of customer success practices and client retention strategies.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Coimbatore, Tamil Nadu
TP
Posted 11 days ago
Job Viewed
Job Description
About the Company
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
About the Role
The role involves engaging with customers and ensuring their needs are met effectively.
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Need to resolve technical queries related to Samsung home appliances
- Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
- Gujarati, English and Hindi language is required
Required Skills
- Excellent communication skills
- Technical troubleshooting abilities
Preferred Skills
- Experience in customer service
Pay range and compensation package
CTC-21 K
It is a Work from home job and fresher can also apply.
System Requirements
- i5 or above
- Windows 11 or above
- Wifi speed- 20 Mbps or above
- UPS or inverter required
- 8GB RAM or above
For more Information, please call Hr Alisha
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Coimbatore, Tamil Nadu
Dr Rahul's Elder Care
Posted today
Job Viewed
Job Description
**Job Summary**
Dr. Rahul's Elder Care is seeking a courteous and proactive Customer Service Executive to manage incoming phone calls and provide detailed information about our services to potential clients and their families. The role requires attending to calls both during regular clinic hours (9 am to 6 pm) and after-hours, ensuring continuous support and exceptional service.
**Key Responsibilities**
- **Phone Call Management**:
- Answer all incoming phone calls promptly and professionally.
- Provide accurate and detailed information about the services offered at Dr. Rahul's Elder Care.
- Address inquiries, resolve issues, and provide guidance to callers effectively.
- **Customer Support**:
- Assist prospective clients and their families in understanding the care options available.
- Schedule appointments and consultations for potential clients.
- Follow up with inquiries to ensure all questions are answered and information is provided.
- **Administrative Duties**:
- Maintain a log of all incoming and outgoing calls.
- Keep updated records of customer interactions and transactions.
- Coordinate with the nursing and administrative staff to ensure smooth communication and service delivery.
- **After-Hours Support**:
- Handle after-hours calls, ensuring callers receive the support and information they need.
- Forward urgent issues to the appropriate on-call staff members.
**Qualifications**
- **Education**: High school diploma or equivalent. College degree preferred.
- **Experience**: Previous experience in customer service or a similar role, preferably in a healthcare setting.
- **Skills**:
- Excellent verbal communication and listening skills.
- Strong customer service orientation and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Basic computer skills for managing records and scheduling appointments.
- Languages
- Tamil, English
**Work Schedule**
- **Clinic Hours**: 9 am to 6 pm
- **After-Hours**: On-call for phone support outside of regular clinic hours, including nights and weekends.
**Work Environment**
- Friendly and supportive work atmosphere.
- Opportunities for professional development and training.
- A comfortable and equipped workspace for handling calls and administrative tasks.
**Salary**
- 12,000 - 14,000 per month
- Accomodation arranged at Discounted rates to employees
**How to Apply**
Dr. Rahul's Elder Care Assisted Living Home is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pay: ₹10,000.00 - ₹14,000.00 per month
Schedule:
- Day shift
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
Dr. Rahul's Elder Care is seeking a courteous and proactive Customer Service Executive to manage incoming phone calls and provide detailed information about our services to potential clients and their families. The role requires attending to calls both during regular clinic hours (9 am to 6 pm) and after-hours, ensuring continuous support and exceptional service.
**Key Responsibilities**
- **Phone Call Management**:
- Answer all incoming phone calls promptly and professionally.
- Provide accurate and detailed information about the services offered at Dr. Rahul's Elder Care.
- Address inquiries, resolve issues, and provide guidance to callers effectively.
- **Customer Support**:
- Assist prospective clients and their families in understanding the care options available.
- Schedule appointments and consultations for potential clients.
- Follow up with inquiries to ensure all questions are answered and information is provided.
- **Administrative Duties**:
- Maintain a log of all incoming and outgoing calls.
- Keep updated records of customer interactions and transactions.
- Coordinate with the nursing and administrative staff to ensure smooth communication and service delivery.
- **After-Hours Support**:
- Handle after-hours calls, ensuring callers receive the support and information they need.
- Forward urgent issues to the appropriate on-call staff members.
**Qualifications**
- **Education**: High school diploma or equivalent. College degree preferred.
- **Experience**: Previous experience in customer service or a similar role, preferably in a healthcare setting.
- **Skills**:
- Excellent verbal communication and listening skills.
- Strong customer service orientation and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Basic computer skills for managing records and scheduling appointments.
- Languages
- Tamil, English
**Work Schedule**
- **Clinic Hours**: 9 am to 6 pm
- **After-Hours**: On-call for phone support outside of regular clinic hours, including nights and weekends.
**Work Environment**
- Friendly and supportive work atmosphere.
- Opportunities for professional development and training.
- A comfortable and equipped workspace for handling calls and administrative tasks.
**Salary**
- 12,000 - 14,000 per month
- Accomodation arranged at Discounted rates to employees
**How to Apply**
Dr. Rahul's Elder Care Assisted Living Home is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pay: ₹10,000.00 - ₹14,000.00 per month
Schedule:
- Day shift
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Coimbatore, Tamil Nadu
Sree Sakthi Group of Companies
Posted today
Job Viewed
Job Description
**Job Purpose**
To enhance customer satisfaction and loyalty by effectively managing customer relationships, resolving queries, and ensuring timely follow-ups. The CRM Executive will contribute to the organization’s growth by retaining existing customers and identifying upselling or cross-selling opportunities.
**Key Responsibilities**
- **Customer Relationship Management**:
- Maintain and update the CRM database with accurate customer information.
- Build and nurture relationships with customers to ensure long-term satisfaction.
- **Issue Resolution**:
- Address customer inquiries, complaints, or issues promptly and effectively.
- Coordinate with internal teams to resolve problems and provide feedback to customers.
- **Sales Support and Retention**:
- Identify upselling and cross-selling opportunities based on customer profiles and preferences.
- Assist in executing customer retention strategies, including loyalty programs or offers.
- **Reporting and Analysis**:
- Generate regular reports on customer interactions, feedback, and satisfaction levels.
- Analyze customer data to identify trends and propose improvements to enhance customer experiences.
- **Campaign Management**:
- Collaborate with the marketing team to execute customer engagement campaigns.
- Monitor the performance of campaigns and provide recommendations for optimization.
- **Compliance**:
- Ensure all customer interactions comply with company policies and regulatory guidelines.
- Maintain confidentiality and data protection in line with legal standards.
**Qualifications and Skills**
- **Educational Qualification**:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- **Experience**:
- 1-3 years of experience in customer service, CRM, or sales.
- **Skills**:
- Proficient in CRM software (e.g., Salesforce, Zoho CRM).
- Strong communication and interpersonal skills.
- Analytical and problem-solving abilities.
- Detail-oriented with excellent organizational skills.
- Ability to multitask and work under pressure.
**Key Performance Indicators (KPIs)**
- Customer satisfaction and Net Promoter Score (NPS).
- Customer retention rate.
- Resolution time for customer queries.
- Campaign success metrics (e.g., response rate, engagement).
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹9,000.00 - ₹21,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
- Work from home
Schedule:
- Day shift
- Morning shift
- Weekend availability
Supplemental Pay:
- Quarterly bonus
- Yearly bonus
Work Location: In person
To enhance customer satisfaction and loyalty by effectively managing customer relationships, resolving queries, and ensuring timely follow-ups. The CRM Executive will contribute to the organization’s growth by retaining existing customers and identifying upselling or cross-selling opportunities.
**Key Responsibilities**
- **Customer Relationship Management**:
- Maintain and update the CRM database with accurate customer information.
- Build and nurture relationships with customers to ensure long-term satisfaction.
- **Issue Resolution**:
- Address customer inquiries, complaints, or issues promptly and effectively.
- Coordinate with internal teams to resolve problems and provide feedback to customers.
- **Sales Support and Retention**:
- Identify upselling and cross-selling opportunities based on customer profiles and preferences.
- Assist in executing customer retention strategies, including loyalty programs or offers.
- **Reporting and Analysis**:
- Generate regular reports on customer interactions, feedback, and satisfaction levels.
- Analyze customer data to identify trends and propose improvements to enhance customer experiences.
- **Campaign Management**:
- Collaborate with the marketing team to execute customer engagement campaigns.
- Monitor the performance of campaigns and provide recommendations for optimization.
- **Compliance**:
- Ensure all customer interactions comply with company policies and regulatory guidelines.
- Maintain confidentiality and data protection in line with legal standards.
**Qualifications and Skills**
- **Educational Qualification**:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- **Experience**:
- 1-3 years of experience in customer service, CRM, or sales.
- **Skills**:
- Proficient in CRM software (e.g., Salesforce, Zoho CRM).
- Strong communication and interpersonal skills.
- Analytical and problem-solving abilities.
- Detail-oriented with excellent organizational skills.
- Ability to multitask and work under pressure.
**Key Performance Indicators (KPIs)**
- Customer satisfaction and Net Promoter Score (NPS).
- Customer retention rate.
- Resolution time for customer queries.
- Campaign success metrics (e.g., response rate, engagement).
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹9,000.00 - ₹21,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
- Work from home
Schedule:
- Day shift
- Morning shift
- Weekend availability
Supplemental Pay:
- Quarterly bonus
- Yearly bonus
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
4
Lead Customer Service Representative
641001 Coimbatore, Tamil Nadu
₹45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Lead Customer Service Representative to guide and support their customer support team in delivering exceptional service. This role can be performed remotely, offering flexibility in your work location. As a Lead Representative, you will be responsible for handling complex customer inquiries, resolving escalated issues, and ensuring customer satisfaction. You will also provide training, coaching, and mentorship to junior customer service agents, helping them to develop their skills and knowledge. Key duties include monitoring team performance, implementing quality assurance measures, and contributing to the development of customer service policies and procedures. The ideal candidate will have a proven track record in customer service, with at least two years of experience in a supervisory or lead role. Excellent communication, active listening, and problem-solving skills are essential. You should be proficient in using customer relationship management (CRM) software and familiar with various communication channels, including phone, email, and live chat. A strong understanding of customer service best practices and a passion for helping customers are crucial. You will be expected to analyze customer feedback and identify areas for improvement to enhance the overall customer experience. This is a great opportunity to take on a leadership role, contribute to a positive team environment, and make a significant impact on customer loyalty and retention. Join us and help us set the standard for outstanding customer service from anywhere.
This advertiser has chosen not to accept applicants from your region.
5
Csr (Customer Service Representative)
Coimbatore, Tamil Nadu
Global Brave Solutions
Posted today
Job Viewed
Job Description
**Qualification: Any Degree**_
- **Experience: 1-2 Years**_
- **Skills:
- **_
- Need Good Communication Skills.
- **Duties & Responsibilities:
- **_
- Should have experience in IN / OUT Bound Sales, Lead Generation & Customer handling.
- Identifying the potential leads customer's by collecting basic information.
- Have to be update customer information in CRM & Database.
- Resolving the customer compliance.
- Handle sales Promotion and follow up with interested customer enquires.
- Share the feedback and suggestion with the sales & Marketing to improve the strategies.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹23,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
- **Experience: 1-2 Years**_
- **Skills:
- **_
- Need Good Communication Skills.
- **Duties & Responsibilities:
- **_
- Should have experience in IN / OUT Bound Sales, Lead Generation & Customer handling.
- Identifying the potential leads customer's by collecting basic information.
- Have to be update customer information in CRM & Database.
- Resolving the customer compliance.
- Handle sales Promotion and follow up with interested customer enquires.
- Share the feedback and suggestion with the sales & Marketing to improve the strategies.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹23,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service and Sales Representative
Coimbatore, Tamil Nadu
Printmakerz
Posted today
Job Viewed
Job Description
We need Sales and Service Representative Male for our company to take care of client quries **TALLY** skill must fixed salary plus incentives age below 35 can apply.
**Salary**: ₹18,000.00 - ₹28,000.00 per month
Day range:
- Monday to Friday
Shift:
- Morning shift
Travel requirement:
- Travel
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
- Sales: 1 year (preferred)
**Speak with the employer**
**Salary**: ₹18,000.00 - ₹28,000.00 per month
Day range:
- Monday to Friday
Shift:
- Morning shift
Travel requirement:
- Travel
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
- Sales: 1 year (preferred)
**Speak with the employer**
This advertiser has chosen not to accept applicants from your region.
7
E-Commerce Automotive Spare Parts Customer Service Representative
Coimbatore, Tamil Nadu
Newparts, Inc.
Posted today
Job Viewed
Job Description
Job Description: Automotive Customer Service Representative
Location: Remote (North American Hours)
Desired Skills and Experience:
- Education: Bachelor's degree in Engineering
- Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)
Key Duties and Responsibilities:
- Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
- Ensure customer satisfaction by addressing complaints and inquiries promptly.
- Conduct product sales and process returns and related requests.
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Maintain records of customer interactions, comments, and complaints.
- Provide feedback to management regarding customer issues, concerns, and emerging trends.
- Adhere to communication procedures, guidelines, and policies.
- Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
- Develop and document knowledge into useful content.
- Continuously enhance knowledge of products and services.
- Achieve or surpass performance targets.
- Participate in training and development programs to enhance customer service skills and knowledge.
Requirements and Skills:
- Demonstrated experience in customer service.
- Automotive repair, parts, and component knowledge (required).
- Technical or engineering experience.
- Proficiency in English.
- Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
- Ability to multitask, prioritize tasks, and manage time efficiently.
- Maintain a positive, empathetic, and professional demeanor with customers.
- Customer-centered approach with adaptability to various customer personalities.
- Teamwork skills for working with team members and other departments.
- Ability to work remotely in shifts aligned with market operational hours.
- Digital literacy.
- Willingness to achieve goals and pursue self-improvement.
- Capability to perform effectively under pressure.
- Ability to work North American working hours.
Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!
This advertiser has chosen not to accept applicants from your region.
8
E-Commerce Automotive Spare Parts Customer Service Representative
Coimbatore, Tamil Nadu
Newparts, Inc.
Posted 19 days ago
Job Viewed
Job Description
Job Description: Automotive Customer Service Representative
Location: Remote (North American Hours)
Desired Skills and Experience:
- Education: Bachelor's degree in Engineering
- Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)
Key Duties and Responsibilities:
- Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
- Ensure customer satisfaction by addressing complaints and inquiries promptly.
- Conduct product sales and process returns and related requests.
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Maintain records of customer interactions, comments, and complaints.
- Provide feedback to management regarding customer issues, concerns, and emerging trends.
- Adhere to communication procedures, guidelines, and policies.
- Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
- Develop and document knowledge into useful content.
- Continuously enhance knowledge of products and services.
- Achieve or surpass performance targets.
- Participate in training and development programs to enhance customer service skills and knowledge.
Requirements and Skills:
- Demonstrated experience in customer service.
- Automotive repair, parts, and component knowledge (required).
- Technical or engineering experience.
- Proficiency in English.
- Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
- Ability to multitask, prioritize tasks, and manage time efficiently.
- Maintain a positive, empathetic, and professional demeanor with customers.
- Customer-centered approach with adaptability to various customer personalities.
- Teamwork skills for working with team members and other departments.
- Ability to work remotely in shifts aligned with market operational hours.
- Digital literacy.
- Willingness to achieve goals and pursue self-improvement.
- Capability to perform effectively under pressure.
- Ability to work North American working hours.
Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!
This advertiser has chosen not to accept applicants from your region.
9