101 Customer Service jobs in Coimbatore
Customer Service
Posted today
Job Viewed
Job Description
- **Vehicle must**
**Required Fresher only-Diploma/ITI /Basic Electrical knowledge**
- Good Communication Skill ( Written and Verbal)
- Good problem-solving abilities
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.
- Language Skill :Malayalam (preferred)
- 0 to 1 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Application Question(s):
- Ability to work Kannur Alappuzha
**Language**:
- Malayalam (required)
**Speak with the employer**
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Customer Service
Posted today
Job Viewed
Job Description
Graduate in any discipline
- Identify target areas for prospective business
- Pre-screen customer segments as per the organization norms
- Ensure the number of log in along with disbursement
- Ensure high customer satisfaction level by proactively understanding customer needs and cross
- sell multiple products as per the requirements
- Execute sales promotion activities to build customer interest in the TCFSL brand
- Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
- Ensure vendor empanelment and develop relationships with new vendors.
- Develop strong distribution channels
- Ensure compliance to all Audit / RBI regulations.
Customer Service Representative
Posted today
Job Viewed
Job Description
We at LawSikho are seeking a dedicated & enthusiastic ‘Support Associate' to join our team.
Company website: ,
Key Responsibilities:
1. Respond promptly and effectively to student inquiries through various channels including email and phone.
2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.
3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.
4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.
5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.
6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.
7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.
8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.
9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.
10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.
11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.
12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.
Who can apply:
1. Candidates with minimum 1 year of experience.
Other requirements:
● Bachelor’s degree in business administration or relevant field (Undergraduates can also apply).
● A minimum of 1 to 2 years of proven experience in a customer support position.
● Excellent English communication (both written and spoken).
● Proficiency in Google Sheets and Docs and customer support software.
● Outstanding written and verbal communication skills.
● Good understanding of management practices and techniques.
Customer Service Representative
Posted today
Job Viewed
Job Description
Role: Customer Support Representative
Location: Remote
Timings: 9:30 AM – 7:30 PM, 6 days/week
Experience: 0.5–3 years in customer service or pre-sales
CTC: Up to ₹2.5 LPA + Monthly Incentives (Avg. in-hand ₹20,000)
Languages: English & Hindi
About Airblack
Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.
This role is for Airblack Beauty Club, India’s largest beauty academy. In five years, Airblack Beauty Club has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers.
Airblack has been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.
Roles & Responsibilities
As a Business Development Associate, you will do:
● Lead Qualification: Actively engage with prospective students to generate leads:Assess and qualify leads based on their interest and fit for Airblack’s courses.
● Prospective Student Engagement: Establish and maintain meaningful relationships with prospective students by offering valuable information on course details, benefits, and career opportunities.
● Collaboration with Sales Team: Collaborate closely with the Sales Team to ensure seamless transition of qualified leads and smooth conversion into enrolled students.
Customer Service Associate
Posted today
Job Viewed
Job Description
The Opportunity:
Avantor is looking for a Customer Service Associate for the UK Admin Services. The role is to provide dedicated support to a specific area or customer base within the business alongside general customer service responsibilities. This incorporates both routine customer service functions and additional areas of dedicated support where required to include the following:
Business & Operational; motivated to deliver value for the customer and the business through their own drive and knowledge of customer service processes and services.
Knowledge & Experience ; knowledge of operational systems and practices typically gained through experience and/or education.
Decision-Making & Complexity; Ability to work independently to above average level, proposes solutions to problems by drawing from prior experiences, or analysis.
Accountability & Impact; Delivers on routine customer service objectives, escalates more complex issues when required to the appropriate level with moderate deviation from standard practice.
Proposes Solutions; Understands the day-to-day issues and complexities of their department and brings well thought out ideas for strategic improvement or long-term solutions to their team leader and the management team.
What we’re looking for
Education: Any Bachelor's/Master’s Degree
Experience: 2–4 years of experience in an office-based, customer facing Customer Service role is essential.
Preferred Qualifications:
Self-motivated with a high level of attention to detail and focus.
Demonstrates initiative when appropriate and able to identify when to escalate for approval or awareness.
Confident to work in a team dynamic and individually when required to support personal, team and company objectives. Supports team manager and colleagues in achieving company strategy and goals.
Ability to multi-task, meet tight deadlines and prioritise workload management without compromising standards.
Embody the values of respect, accountability, customer centricity, time management, punctuality and attendance
Demonstrate flexibility to support the wider business when required to include projects and focus groups outside your usual role and share your knowledge with your team
Effective & comprehensive communication skills, both verbal and written. Ability to operate and communicate effectively when under pressure is imperative
Excellent attention to detail and strong Excel skills essential
Experience of working for a complex global company is desirable
Excellent IT skills (MS Office, CRM & SAP would be beneficial)
Good presentation skills (previous experience of PowerPoint) would be advantageous
Knowledge of laboratory equipment & supplies an advantage but not essential
How will you thrive and create an impact:
Daily management of incoming requests from customers (or on their behalf from our associates), resolving requests swiftly to enhance customer experience within the parameters of our procedures and business strategy.
Offering our online services and web functions for self-serve options wherever appropriate.
Respond proficiently and effectively with the highest standards of verbal and written communication, with the ability to adjust according to the method of communication and the audience. Excel in use of tools including email, click to chat and phone, with both external and internal contacts.
Manage all incoming requests within the C4C system procedures and best practice guidelines.
Proactively educate customers to take self-serve actions confidently and push back when required to ensure support for business growth of digital accounts.
Be fully informed and confident in the tools and functions available in order to reduce future touch points with customers.
Facilitate both customer and company objectives whilst working in line with Avantor’s ICARE Values.
Drive performance with a focus on business results and measurement of KPIs, and contribute to assessment of problems and issues for continuous improvement. Ability to give insights and suggestions in an ABS setting such as TDM, Problem Solving or Kaizen.
Highlight areas of non-conformance and service complaints by following standard procedures for the process and carry out investigation in line with KPI for turn-around time and to meet customers’ expectations for a swift resolution.
Support health and safety in the workplace, including associate wellbeing, and adhere to the company code of conduct. Raise any areas of concern immediately with line manager or HR.
Ensure all business is transacted within the parameters of the Avantor policy and procedure.
Undertake any additional customer service duties and tasks as may be required, subject to provision of appropriate training.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
We at LawSikho are seeking a dedicated & enthusiastic ‘Support Associate' to join our team.
Company website: ,
Key Responsibilities:
1. Respond promptly and effectively to student inquiries through various channels including email and phone.
2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.
3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.
4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.
5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.
6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.
7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.
8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.
9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.
10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.
11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.
12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.
Who can apply:
1. Candidates with minimum 1 year of experience.
Other requirements:
● Bachelor’s degree in business administration or relevant field (Undergraduates can also apply).
● A minimum of 1 to 2 years of proven experience in a customer support position.
● Excellent English communication (both written and spoken).
● Proficiency in Google Sheets and Docs and customer support software.
● Outstanding written and verbal communication skills.
● Good understanding of management practices and techniques.
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