148 Customer Service jobs in Jalalabad

Essential Functions/Core Responsibilities 

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

In case you are selected for a Content Moderator role, please note that:

1. The nature of the job will include accessing explicit content that includes text, picture, video etc.

2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.

3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service

Candidate Profile 

• Graduate / Undergraduate in any discipline (may vary basis the job requirement)

• 0 to 3 years of relevant experience

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role 

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.

• Ability to effectively communicate, both written and verbally

• Listen attentively to customer needs and concerns; demonstrate empathy

• Clarify customer requirements; probe for and confirm understanding of requirements or problem

• Confirm customer understanding of the solution and provide additional customer education as needed

• Ability to learn including strong problem-solving skills

• Demonstrate strong probing and problem-solving skills

• Should be able to handle complex queries

• Should be able to resolve customer queries independently 

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

NOTICE: Recruitment Fraud Alert

Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process.  We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.  
Learn more:

Location:

Language Requirements:

Time Type:

Job Title: Client Servicing Executive

Company: EasyFix Handy Solutions India Pvt. Ltd.

Location: Sector 44, Gurugram

Shift: Morning Shift

Join Date: Immediate Joiner Preferred

EasyFix Handy Solutions India Pvt. Ltd. is a market leader in providing professional handyman and maintenance services across India. We pride ourselves on delivering reliable and efficient service to our clients. Joining our team means being part of a growing organization that values customer satisfaction and fosters a positive and rewarding work environment.

EasyFix Handy Solutions India Pvt. Ltd. is seeking a dynamic and customer-focused Client Servicing Executive to join our team at our office in Sector 44, Gurugram. The ideal candidate will have a passion for delivering exceptional customer service, a positive attitude, and the ability to manage and resolve client issues efficiently. This role involves maintaining relationships with clients, ensuring smooth service delivery, and supporting the organization in achieving its business objectives.

• Act as the primary point of contact for clients, ensuring their needs are met in a timely and satisfactory manner.
• Manage and resolve customer inquiries and complaints with a focus on providing excellent service.
• Build and maintain strong, long-lasting client relationships through effective communication and problem-solving.
• Coordinate with internal teams (operations, technical, and field teams) to ensure smooth service delivery and client satisfaction.
• Handle service requests, follow up on service status, and ensure timely completion of jobs.
• Provide timely and accurate reports on client interactions, feedback, and concerns to management.
• Assist in identifying areas for service improvement based on client feedback.
• Collaborate with the sales team to identify and grow opportunities within the existing client base.
• Meet and exceed client service KPIs, ensuring a high level of client satisfaction.

• Proven experience in client servicing, customer support, or a similar role.
• Strong communication and interpersonal skills.
• Proficiency in Telugu, Tamil, and Malayalam is mandatory .
• Ability to handle difficult clients and resolve conflicts in a professional manner.
• Ability to multitask, prioritize, and manage time effectively.
• Basic knowledge of service-oriented industries and client management.
• Proficient in MS Office (Word, Excel, PowerPoint) and CRM software is an advantage.
• Ability to work in a fast-paced environment and adapt to changing client needs.

• Incentives: Attractive Monthly and Quarterly Incentives based on performance.
• Benefits: Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance provided to all employees.
• Competitive salary package with growth opportunities within the company.

• Be part of a market leader in professional handyman and maintenance services.
• Opportunity to work in a dynamic and growing environment.
• Excellent incentives and growth opportunities.

If you are a motivated individual with a passion for customer service, proficiency in Telugu, Tamil, and Malayalam, and are looking to grow with a dynamic company, we would love to hear from you!

Company Overview

Quampetence Business Solutions Pvt Ltd is a technological leader in the Business Process Outsourcing (BPO) industry, headquartered in Gurgaon. The company integrates omnichannel capabilities, conversational AI, automation, and advanced analytics to enhance customer experiences. With a workforce of employees, Quampetence is dedicated to driving innovation through quality monitoring and machine translation. For more information, visit .

Job Overview

We are seeking a dynamic Customer Service Representative to join our team at Quampetence Business Solutions Pvt Ltd. This is a full-time, entry-level position suitable for freshers with up to 1 year of work experience. The successful candidate will play a vital role in providing excellent customer support and enhancing client satisfaction.

Qualifications and Skills

• Proficiency in conflict resolution techniques to handle customer issues effectively and maintain positive relations (Mandatory skill).
• Excellent communication skills in English to convey information clearly and concisely to customers (Mandatory skill).
• Ability to listen actively and understand customer needs to provide appropriate solutions.
• Proven experience or training in using Salesforce Service Cloud for efficient customer relationship management.
• Experience in live chat support to assist customers promptly and resolve queries in real-time.
• Ability to manage multichannel communication to deliver consistent support across various platforms.
• Empathy to connect with customers on a personal level and build trust by understanding their emotions and perspectives.
• Competence in data entry to maintain accurate records of customer interactions, improving service delivery.

Roles and Responsibilities

• Handle customer inquiries via multiple channels, including email, chat, and phone, ensuring prompt and accurate responses.
• Resolve customer complaints and issues by applying conflict resolution strategies to achieve positive outcomes.
• Maintain up-to-date knowledge of products and services to provide customers with accurate and relevant information.
• Update and manage customer records in Salesforce Service Cloud to track interactions and improve service efficiency.
• Collaborate with team members to ensure consistency in customer service and share insights to enhance processes.
• Identify opportunities to improve customer satisfaction by gathering feedback and suggesting process enhancements.
• Adhere to company policies and procedures while meeting quality standards to ensure overall customer satisfaction.
• Participate in training sessions to continuously improve communication, product knowledge, and customer service skills.

Job Location: GGN WFO

General Description

Interacting with customers and their information regularly, promptly responding to all inquiries courteously and efficiently, providing information about product features, and assisting customers when they are faced with problems or need information to ensure customer information is updated accurately.

Key responsibilities & Accountabilities

Job Description (Mandate)

Education Requirement (Mandate)

Mandatory Profile Requirements (Competencies & Skills)

Desired Profile Requirements (Good to have)

Special Requirements/Certification (Optional)

Job Title: Customer Service & Online Listings Associate

Location: Remote (Work From Home)

Working Hours: 2:00 PM – 10:00 PM IST

Working Days: 6 days a week working

Holidays: US Public Holidays (Yearly 10)

Start Date: Immediate

Salary: As per industry standards

Experience: Minimum 1 year in a similar role

Role Overview:

We are looking for a proactive and detail-oriented Customer Service & Online Listings

Associate to support our US-based e-commerce operations. This is a full-time, remote role

focused on creating and managing online postings, handling customer communication, and

conducting research to support pricing and product accuracy. You’ll work closely with our

local sales team and play a key role in driving product visibility and customer satisfaction.

Key Responsibilities:

Advertising Postings

Create and manage product postings on platforms such as OfferUp, Facebook

Marketplace, Craigslist, and other relevant channels.

Regularly track sold items and remove or update postings accordingly.

Maintain communication with the local sales team to ensure accurate and up-to-date

postings.

Enhance existing postings by adding more complete information and optimizing for

customer engagement.

Customer Responses

Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,

and voicemails.

Aim to respond within 24 hours to ensure timely and effective customer support.

Clarify questions and provide product-related details to facilitate smooth transactions.

Pricing & Item Research

Conduct detailed research on received inventory items to determine brand,

specifications, descriptions, and pricing benchmarks.

Recommend competitive pricing based on analysis.

Assist in preparing data for a seamless transition from item intake to Shopify uploads

and final advertising postings.

Requirements:

Minimum 1 year of experience in online postings, customer service, or e-commerce

operations.

Strong English communication skills—both written and verbal.

Highly organized, self-motivated, and capable of working independently during

designated hours.

Experience with online marketplaces and customer support platforms is an advantage.

If you have a background in customer interaction, enjoy working with product data, and are

looking for a work-from-home role in the e-commerce domain, we’d love to hear from you!

We are Bright:

Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.

Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.

Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.

Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.

Bright has recently raised $50M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U.S. and Canada.

Today we are among the top 8 US FinTech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.

We will be the first at-scale Consumer Tech company, built in India for Global markets.

About Our Founders:

Bright was founded in 2019 by a founding team from McKinsey’s Banking Practice (Petko Plachkov and Avi Patchava) and InMobi Data Scientist (Avi Patchava, Varun Modi, Avinash Ramakath, Jayashree Merwade).

Job Description:

What You'll do?

• Maintaining a positive, empathetic and professional attitude toward customers always.
• Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
• Communicating with customers through various channels. Where possible create templates to be more effective.
• Acknowledging and resolving customer complaints.
• Complete understanding of products inside and out with ability to train the juniors
• Keeping records of customer interactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

What You'll Bring?

• 0 - 1.5 years of customer service experience in handling US clients
• Willing to work in Night Shift.
• Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.

What You’ll Get?

• A journey to create an AI-powered bank.
• An opportunity to work with A+ team in a fast-growing global startup.
• As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.
• Building new processes and structures from the ground up

About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

The role involves engaging with customers and ensuring their needs are met effectively.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Need to resolve technical queries related to Samsung home appliances
• Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
• Gujarati, English and Hindi language is required

Required Skills

• Excellent communication skills
• Technical troubleshooting abilities

Preferred Skills

• Experience in customer service

Pay range and compensation package

CTC-21 K

It is a Work from home job and fresher can also apply.

System Requirements

• i5 or above
• Windows 11 or above
• Wifi speed- 20 Mbps or above
• UPS or inverter required
• 8GB RAM or above

For more Information, please call Hr Alisha

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.